26 to 50 of 228 Customer Service Jobs in the Midlands

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days a week … Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local … procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Customer Support Technician Located: Nottingham/Derby Package:Competitive Salary, Pension, Benefits About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up … Ricoh Today What you will be doing Undertake day to day operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and … disruption on the IT services are kept to an absolute minimum & meet contractual requirements. Ensure that excellent levels of customer service are provided to meet the customers’ requirements to maintain high customer satisfaction which will contribute to contract retention and renewal. Ensure that all processes, policies and procedures are followed in line with contractual agreements and documentation More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days a week … Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local … procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within More ❯

Job Title: Onsite Engineer/Service Desk Analyst Location: Coalville Contract: 12 Months FTC Shift Pattern: Training is 0830-1700. Once trained, the shift pattern will be: Week 1 - 0600-1430 - Work from home Week 2 - 07:00-1530 - Work from home Weeks 3 to 6 - 0830 - 1700 Hybrid - You can Work from home 2 days a week … Job Purpose: Respond to IT related Incidents and Service Requests, logging and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local … procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support service whilst making decisions on the best time to resolve the incident (over the phone or call back) depending on other calls waiting, time of the day etc. Escalating incidents within More ❯

Job title : L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analyst to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and … ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

Role: Service Desk Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, career development, and training support Our client, a leading managed IT services provider, is hiring a Service Desk Manager to lead a dynamic team of service desk analysts. This role is central … to maintaining outstanding customer service standards and ensuring efficient day-to-day IT support operations. What you’ll do Manage, coach, and develop a team of service desk analysts in a busy support environment Oversee ticket prioritisation, escalation, and resolution to meet SLAs and client expectations Drive service improvements and ensure best practice across incident and … request management Collaborate with technical teams to ensure smooth handovers and efficient problem resolution Monitor performance metrics and customer feedback, implementing action plans for improvement You’ll work closely with senior leadership to deliver an exceptional service experience and support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising More ❯

Company Description Bravepath Computers is a comprehensive IT service provider specializing in IT recycling, sales, repairs, upgrades, and onsite services. We offer discounted rates for ongoing business retail sales and charities, as well as same-day delivery and installation by our highly rated engineers. Our services include National Cyber Security Centre standard secure data wiping and nationwide coverage. We … time hybrid role for a Sales Specialist, located in Burton Upon Trent, with some work-from-home flexibility. The Sales Specialist will be responsible for generating sales, providing excellent customer service, managing customer relationships, training clients on products, and handling sales management tasks. The role involves frequent communication with clients and potential customers, both in-person and … remotely. Qualifications Strong skills in Communication and Customer Service Proficiency in Sales and Sales Management Experience in Training clients on products and services Excellent organizational and time-management skills Ability to work independently and as part of a team Familiarity with IT products and services is a plus Bachelor's degree in Business, Marketing, or a related field More ❯

Field Service Technician Salary : £28,730 pa Requirements for Birmingham centres Hours 8.00am-5.00pm Monday-Friday Job purpose: Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial … Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible. Delivering and collecting wheelchairs to and from service user's homes and NHS departments, always ensuring that the Company Infection Control Policy is followed. Ensure all paperwork relating to each job is read carefully and completed with … state and ensure stocks of all necessary parts are replenished each day. Ensure the vehicle safety check and the van check sheet are done each week. Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is More ❯

to Dudley (with frequent travel across Southern UK) About the Role: This is a strategic and hands-on leadership role where you'll manage a regional team of field service engineers and support staff. You'll be responsible for delivering exceptional customer service, driving operational efficiency, and ensuring commercial success across the South of the UK. The … ideal candidate is a technically sound and commercially savvy service leader with a passion for team development and customer excellence. Key Responsibilities: Lead and develop a field-based service team; ensure safety, efficiency, and high performance Full P&L responsibility for regional service operations Maintain brand image and high-quality service standards (vans, workshops, staff … Ensure optimal workforce planning, training, and engagement Identify upselling opportunities through installed base knowledge Collaborate closely with sales teams to support service/product promotion Oversee resource allocation, ProCare profitability, and service delivery excellence Drive local technical support, first-line intervention, and development programs Key Skills & Experience: Strong leadership in operational service management Commercial acumen with P More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and Systems The Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full … supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment. The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the reporting received from the 3rd party, producing … insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the Network Delivery team, including but not exhaustive, Outbound and Reverse More ❯

Warehouse & Customer Support Operative Location: Birmingham, West Midlands (Office-Based with some Travel to Client Sites) Salary: £26,000 plus bonus and benefits Job Type: Full Time, Permanent Are you a practical, customer-focused individual who enjoys working with technology and keeping things organised? We’re a leading hospitality technology provider based in Birmingham, and we’re looking … for a versatile team member to support both our warehouse operations and customer service functions. About Our Client Our client delivers innovative technology solutions to hotels across the UK, helping them enhance the guest experience through seamless systems and reliable service. Our team is passionate about quality, efficiency, and making a real impact in the hospitality sector. The … Role This is a dual-focused position, split between warehouse duties and customer support. You’ll be responsible for managing stock, preparing equipment for deployment, and assisting clients with technical queries. It’s a great opportunity for someone who enjoys variety, problem-solving, and working in a fast-paced environment. Warehouse Responsibilities (50%) Receive, inspect, and organise incoming deliveries. More ❯

Our client, a prominent provider of SaaS solutions to the UK Utilities sector, is looking for an experienced Customer Service Representative to join their vibrant team. The ideal candidate will have a strong background in handling both inbound and outbound calls, possess excellent attention to detail, and demonstrate proficiency in data entry and following established processes. Tell me … 5pm Start Dates: ASAP Duration: 6 month contract Responsibilities Handle inbound, outbound calls/emails from customers with professionalism and courtesy. Provide accurate information regarding products and services. Analyse customer needs and recommend appropriate solutions. Maintain accurate records of customer interactions through data entry. Follow up on customer inquiries to ensure satisfaction. Adhere to company policies and … procedures while maintaining confidentiality. Requirements Proven experience in a customer services/call handling role, dealing with inbound & outbound calls. Proficient in data entry with excellent attention to detail. Strong communication skills in English. Ability to analyse customer needs effectively and provide suitable solutions. Excellent phone etiquette at all times and interpersonal skills. A positive attitude and a More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

My client is a fast growing technology company with a unique and innovative product. With a focus on innovation and excellence. The role is to provide exceptional customer support. Key Responsibilities: Responding to customer queries via email or on social media platforms Prioritising daily customer support queries and providing timely resolutions Handling technical inquiries from non-technical … Qualifications: Excellent proficiency in both verbal and written English and a European Language (Spanish or Italian) Demonstrated ability to comprehend technical queries and provide effective solutions Prior experience in customer service Strong organisational and problem-solving skills Experience in a digital environment Proven track record of generating sales leads Willingness to go the extra mile to engage customers … fostering positive reviews and feedback for business growth. Preferred Skills/Qualifications: Previous experience working for an e-commerce brand Familiarity with email customer service for technical products/brands Knowledge of CRM systems, particularly Shopify/Gorgias experience Comfortable engaging with customers via phone calls Proficiency in UK and an EU language Experience in handling customer More ❯

We are looking for a Service Desk Analyst (Level 1) to join the Frontier team, based at our Witham St Hughs office on a full-time, permanent basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. Previous experience working in a customer service … Cycle to Work Scheme, employee retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment to recording information accurately Proficient … operating systems and M365 applications Self-motivated and capable of working on own initiative as well as part of a team Full UK driving license Your Role As a Service Desk Analyst Level 1 your role will involve: Ensuring Health and Safety procedures are adhered to at all times Participating in a shift rota to cover business core hours More ❯

Service Delivery Manager - Chetwynd Barracks 40 hours per week, Monday to Friday | £45,000 Per Annum Are you ready to take the next step in your career with a company that values your talent, invests in your future, and empowers you to make a real difference? We're currently recruiting a Service Delivery Manager to lead and enhance … Facilities, and Retail services on base. This is a fantastic opportunity for someone looking to grow within a supportive, forward-thinking organisation. What you'll be doing As a Service Delivery Manager , you'll play a key role in ensuring smooth, high-quality service delivery across all operational areas. You'll inspire and manage a diverse team, drive … continuous improvement, and uphold our strong commitment to safety, service, and customer satisfaction. Your main responsibilities will include: Leading and motivating teams across Facilities, Catering, and Retail to deliver exceptional service Managing resources, labour, and budgets efficiently Monitoring service standards and identifying opportunities for improvement Overseeing third-party suppliers to ensure compliance with SLAs Championing health More ❯

Service Desk Analyst - 1st Line IT Support 6 Month FTC Full time hours, Mon - Fri Competitive salary Plus Benefits - Please enquire Location: Warwickshire/Hybrid working (1 day per week onsite) TXP are recruiting for a customer focused 1st Line IT Service Desk Analyst who is Midlands based, to start in Novermber 2025. This is a superb … client's impressive HQ site in Warwickshire 1 day per week, the rest will be remote working. As a 1st Line Support Analyst you will join the busy IT Service Desk, providing customer support for both desktop and business applications across the group. This will include; Logging, managing and ownership of incidents and requests, regular written and verbal … communication with customers, proactive monitoring of incidents and requests contributing to the development and management of the Knowledge Base and liaising with suppliers, service groups and customers to ensure that agreed service levels are met. Skills/Experience - Experience in a busy telephone based customer services environment Min 12 - 18 months commercial experience in a 1st line More ❯

part of the Country Range Group, weve been making a difference in the food industry since 1972. With distribution centres in Cheltenham, Ilkeston, and High Wycombe, we ensure reliable service nationwide. Were proud to be a Living Wage accredited employer and were recognised as one of the Top 75 Best Companies to Work For in 2023. If youre looking … that product and supplier data across all platforms are accurate including product set-up , pricing and promotions. Ensure all integrity of product and technical data is maintained and excellent service levels are consistently achieved in the delivery of product data and technical assistance to internal departments, customers and suppliers Some responsibilities of the role include: Demonstrate a positive, customer-focused, and professional approach. Contribute to a diverse, inclusive, solutions-oriented, and customer service focussed culture. Share ideas and develop new ways of working to improve company performance and employee engagement. Demonstrate professionalism and deliver an awesome customer experience to both internal and external customers. To ensure the integrity of product and technical data is maintained More ❯

Your new role We are looking for someone who has Admin/Customer Service experience with knowledge of SAP and SystemsThe Technical Delivery Specialist will ensure that all aspect of the Supply Chain service being delivered into my client are monitored and effectively managed. You will ensure that materials are available on time and in full to … the supply chain team to ensure that we add insight into the planning Cycle and ensure the best results for Mobile Deployment.The Specialist will work with the 3rd party service providers to continuously drive improvements into the process and strive for service improvements wherever possible. The specialist will also monitor the reporting received from the 3rd party, producing … insights that allow us to inform the demand planning cycle e.g. forecast accuracy. Together with the Technical Delivery Fulfilment Specialist you will be responsible for managing the 3rd party service delivery and contract. In addition, the Technical Delivery Specialist will also be required to support other areas within the Network Delivery team, including but not exhaustive, Outbound and Reverse More ❯

Lead Functional Consultant Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

Lead Functional Consultant – Not for Profit Sector Salary: competitive depending upon experience + benefits Where the job is based : Hybrid (home-based, working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're … mission. Non-Profit and Membership organisations account for approximately 50% of our business. Required Skills: Experience of the Non-profit and Membership sector essential In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform. Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform … Solutions Proficiency in several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementation including requirements analysis, design, configuration, testing, training, data More ❯

leaders across the business, guiding them through challenging employee relations issues with professionalism and clarity. As a senior member of the Employee Success team, you'll ensure consistency in service delivery whilst evolving and contributing to a strong/collaborative employee relations team.You can provide commercially sound solutions that balance business needs, risk, deadlines, and the employee experience. You … Projects & Excellence - Project manage multi-process cases, analyse data to identify trends using Excel proficiencies, propose process improvements, draft global communications, build excellent stakeholder relationships, and demonstrate world-class customer service through effective coaching and standardised ways of working. Your skills and experiences might also include: • Professional Qualifications & Expertise - CIPD Level 7 (or equivalent HR experience), comprehensive knowledge … innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your More ❯

days out of seven and will include some weekend work** The Role - Applications Specialist, Pathology Laboratory Diagnostics Following continued growth this market-leading organisation now seeks to recruit a customer focused Applications Specialist responsible for: Performing pre-sales demonstrations and post-sales customer training Onboarding new customers by engaging teams in the launch Travelling to prospective customer … able to demonstrate: Previous experience in an application specialist or biomedical scientist role with one or more of the following specialisations: - haematology - immunology - clinical chemistry - molecular - life sciences Excellent customer service and communication skills The Company - Applications Specialist, Pathology Laboratory Diagnostics This instantly recognisable brand leader supplies a wide range of innovative diagnostic based laboratory systems to the … investment in research and development is second to none in their industry, ensuring that they remain a market leader At the core of their business lie product innovation, excellent customer service and good people This vacancy is being advertised by TRS Consulting. The services advertised by TRS Consulting are those of an employment agency and/or employment More ❯