26 to 50 of 223 Customer Service Jobs in the Midlands

remote) Contract: Initial 6-Month Contract with the opportunity to become Permanent Start: ASAP The Opportunity We are currently looking for a proactive and customer-focused 1st Line Support Analyst to join a busy IT support team based in Birmingham. This is an excellent opportunity to join an organisation … support requests, providing high-quality technical assistance to end users across a Microsoft-based environment. This role would suit someone with a solid Service Desk background who enjoys troubleshooting, delivering excellent customer service, and developing their technical skills. Key Responsibilities Act as the first point of contact ...

sales support role. We are seeking someone who wants ownership, accountability and the opportunity to directly influence revenue growth while delivering an exceptional customer experience. About the Role As Sales Executive, you will be responsible for converting inbound enquiries and allocated leads into measurable commercial outcomes while managing … sales progression Identify upsell and cross-sell opportunities Support revenue growth through strong pipeline management Maintain ownership of allocated accounts and opportunities Customer & Account Management Act as first point of contact for customer enquiries via phone, email and web channels Build strong working relationships with education and local ...

Customer Experience - Italian speaking Permanent Full-time hours - work from home Fridays £28,000-£30,000 plus bonus Do you enjoy working with technical products and international customers? Are you experienced in providing exceptional B2B customer service? Are you a fluent Italian speaker? If this sounds like … This role offers an excellent opportunity for you to join a company that is forward thinking and focused on its people. As Customer Experience Coordinator , our client is looking for someone who has exceptional customer service and internal sales skills, due to expansion within the business. Fluent ...

with the strength of one of the world's leading technology companies, giving our clients access to cutting-edge innovation backed by market-leading service operations. Job Details Location: Lincoln Hours: Monday to Friday, 7:00am - 4:00pm 42.5 hours per week £12.71 per hour We are looking … Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load ...

with the strength of one of the world's leading technology companies, giving our clients access to cutting-edge innovation backed by market-leading service operations. Job Details Location: Lincoln Hours: Monday to Friday, 7:00am - 4:00pm 42.5 hours per week £12.71 per hour We are looking … Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load ...

client based in Essendine is looking to recruit a Customer Support Technician on a fulltime permanent basis due to the department growing. Working as part of an established team you will provide 1st line remote customer service for our clients customers. This role will involve excellent customer service but also the IT side to resolve technical queries. (more detailed IT problems are escalated up through the proper channels). The role will also involve taking inbound calls and trying to resolve the problem whilst the customer is on the phone and this will ...

Engineer to join their UK technical support team. Working with cutting-edge automated machinery, you'll provide remote technical support to customers and field service engineers, using your electrical, mechanical and software knowledge to diagnose faults, resolve technical issues and deliver first-class customer service in a varied role where no two days are the same. Technical Support Engineer Responsibilities Provide remote technical support to customers and field service engineers. Diagnose mechanical, electrical, CNC and software-related faults. Support customers via telephone, email and remote diagnostic systems. Analyse machine alarms and identify effective ...

Support Team as a Business Admin Apprentice and gain practical workplace experience while working towards a recognised qualification. You'll develop valuable administrative and customer service skills, support learners and colleagues, and build a rewarding career in a supportive professional environment. Role As a Business Administration Apprentice within … Learning Services Business Support Team, you will have the opportunity to develop a wide range of administrative, organisational and customer service skills while working towards a nationally recognised qualification. This is an exciting opportunity for someone who is motivated to learn and gain experience in a professional office ...

build a career and make a real impact on patient care. About the Role We have an exciting opportunity for a proactive and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, maintaining, and supporting Vision …/Birmingham region. You will provide both remote and on-site technical support to customers, ensuring systems are operating effectively and delivering an exceptional customer experience. This role requires extensive travel throughout the assigned territory, with occasional support for other regions as required to provide business continuity and customer ...

Title: Technical Service Manager Location: Worcester Salary: £45,000 - £55,000 DOE About Our Client Our client is a leading Managed Service Provider delivering IT Support, Cyber Security, Unified Communications, Connectivity, Cloud and Software Development Services to businesses throughout the UK. Since launching in 2002, they have grown … services as technology has developed, helping organisations improve their business practices and profitability. As they continue to grow, they are seeking an experienced Technical Service Manager to lead their technical and pre-sales operations, develop their people, drive service excellence, and ensure the successful delivery of support ...

customer-focused professional who thrives in a fast-paced transport environment? Do you enjoy managing data, communicating with stakeholders and solving problems in real time Are you confident balancing multiple priorities while delivering excellent service to customers? Here at GXO, we’re recruiting for a Customer Service …/4 off shift pattern (06:00 – 18:00) on-site , where you’ll play a key role in monitoring performance, supporting customer relationships and ensuring smooth communication across the transport network. Pay, benefits and more: We’re offering a salary of £28,393 , along with 23 days annual ...

projects. Due to continued growth and increasing demand, they are now looking to recruit an ambitious Sales Account Manager who can develop long-term customer relationships whilst identifying new commercial opportunities to help drive the next stage of the company's growth. This is an excellent opportunity … range of industrial sectors. You'll become the trusted point of contact for customers from initial enquiry through to project completion, ensuring exceptional service whilst identifying opportunities to increase revenue through additional products and services. Working closely with internal departments including Estimating, Production, Operations, Costings and Administration ...

sited, family-run business renowned for delivering top-quality products to both the retail and foodservice sectors. The company is dedicated to excellence in customer service, innovation, and sustainability. About the Commercial Administrator role You will play a key role in maintaining strong and positive relationships with customers … with efficiency and professionalism. Key tasks Be the go-to support for the Commercial team, helping manage the end-to-end management of all customer orders. Communicate effectively and efficiently with customers and internal teams to resolve issues proactively, ensuring quick follow-up and clear communication at all times. ...

point of contact for all messages; queries and referrals to the Community Nursing Services in North Staffordshire and be responsible for providing high-quality customer service and resolution of queries and directing callers to the most appropriate service for ongoing care support and advice. You will … team you will be required to have knowledge and skills in use varying I.T systems. Main duties of the job As administrator for this service, as part of this role you will be expected to: Action appropriate referrals ensuring the demographics are correct and plan outcome within agreed scope. ...

Vending Ltd, you will play a key role in supporting the day-to-day operations of the business while helping to improve customer service and internal processes. This is an exciting opportunity to develop business admin skills by working across customer service, project coordination, digital systems … operational planning. Role Help create a smooth and professional customer experience from initial enquiry through to installation and ongoing support Identify process delays and inefficiencies, recommending and implementing improved systems and procedures Design and maintain customer welcome packs to ensure new customers receive clear and consistent information Coordinate ...

facilitate a business divestment. Operating within a fast-paced and highly ambiguous environment, this role focuses on designing and implementing a digital-first customer service experience that replaces traditional telephone and email models. Responsibilities include translating high-level strategic goals into actionable change plans, managing customer impact … ensuring full operational readiness. Key skills Customer Experience (CX) Expertise: Deep domain expertise in implementing digital or AI-led customer interactions, CRMs (like Salesforce), or complaints handling systems. Experience does not have to be strictly in financial services; retail or tech backgrounds (e.g., Amazon, John Lewis) are welcome. ...

Topps Tiles that might surprise you. Like the scale of our Support Office in Leicester. We have Finance, Marketing, Buying, Central Operations, HR, Property, Customer Service and IT all under one roof. Tight-knit teams of talented people working together and working hard to get things done … Responsible for administering the group's IT Network systems. Providing high level 3rd line technical support and delivering of key IT projects. Key Accountabilities Customer/Strategy/Plan Network • Monitoring alerts, dashboards and reports on all networks to proactively prevent occurrence of incidents and outages to IT services ...

hours per week Salary- 12.71 with bonus incentives for over achieving Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing … free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately ...

established technology business looking for a proactive Sales Support Executive to join its commercial team. The business combines two specialist divisions: An established Managed Service Provider (MSP) delivering IT support, cloud, Microsoft 365 and cyber security solutions. A growing software business developing compliance and contractor management platforms used … major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This is more than a typical sales support role. Working closely with the Sales Director, technical ...

business running. Supporting users across multiple sites, you'll work with devices, Microsoft 365, networks and core infrastructure, delivering reliable IT services and excellent customer support. Location: Worksop, onsite Salary: Competitive Benefits: Enhanced holiday entitlement, company sick pay, life insurance, health cash plans, family friendly policies, EV/ULEV … time , 40 hours per week The role: Provide first and second-line IT support for users across multiple sites, ensuring a high level of customer service Deploy, configure and maintain laptops, desktops, mobile devices and associated peripherals Manage user accounts, permissions and device administration using Microsoft technologies ...

support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user account management, device … connectivity, escalating more complex issues where required Assist with VOIP services and data connections, supporting setup, configuration, and fault resolution Support cybersecurity and managed service tools, including system monitoring, patching, backups, vulnerability management, and security alert handling Communicate clearly and professionally with customers at all technical levels, ensuring issues ...

role will be to plan and execute collection and delivery schedules via the most cost-efficient means, in line with the business objectives, customer service levels and current legislative requirements. Job Role: Make full use of all IT systems, TMS and customer portals to ensure efficient fleet … vehicles) and employee deployment. Fully utilise all vehicles to ensure accurate and appropriate allocation of drivers/vehicles/trailers/customer deliveries and backloads. Work closely with the Workshop to ensure vehicles and trailers are available to support the transport requirement, service scheduling is built into ...

recruiting for an experienced 2nd Line Support Engineer to join our client on site in Wolverhampton. This is an excellent opportunity for a customer focused IT professional with strong Microsoft technologies experience to support users in a busy enterprise environment. Key Responsibilities Provide 2nd line support for hardware, software … deployments, laptop builds, and hardware refresh activities. Escalate complex issues where required and work collaboratively with wider IT teams. Deliver a high level of customer service while supporting users at all levels of the business. Essential Skills & Experience Must hold active SC Clearance. Proven experience ...

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...

Support Apprentice Location: Hereford Salary: £18,000 - £20,000 Job Type: Full-Time, Apprenticeship About the Role Our client, an established Managed Service Provider with an excellent reputation for delivering IT support and cloud solutions to businesses across the region, is looking for an enthusiastic IT Support Apprentice … working towards a recognised Level 3 IT qualification. You'll receive ongoing support from experienced engineers, developing practical skills across Microsoft technologies, networking and customer support in a fast-paced MSP environment. What You'll Do: Provide 1st line IT support via phone, email and remote support tools Troubleshoot ...