26 to 50 of 373 Customer Service Jobs in the Midlands

consulting Structural Engineering team if needed. Produce operation and maintenance manuals with Detailers and Engineers as requested. Respond to technical queries promptly with high customer service standards. Attend site visits to develop relationships, resolve technical issues, and develop product design, with follow-up reports. Uphold a customer-first service culture. Develop and maintain client relationships with regular communication. Record and monitor customer service issues, providing reports including additional costs incurred. Coach customers with product presentations and conduct site installation training. Support colleagues to exceed targets and meet KPIs. Perform other reasonable tasks as More ❯

IT Service Desk Analyst Birmingham (Hybrid) 83zero are excited to be working with an established asset management based in Birmingham. We are looking for someone with a strong technical support background to provide assistance to end-users, ensuring smooth IT services and systems support across the business. Key Responsibilities … line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of … incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Technical 1st/2nd line support experience, virtual and deskside. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. More ❯

travel packages to America and Canada. You must develop a strong portfolio of clients that will book with you yearly. You must manage the customer experience, understanding their needs and providing an outstanding level of customer service and product expertise. The great news about the role is … behind you, including great experience of selling long haul tailor-made holidays. Sales Consultant Key Responsibilities: Taking enquiries through various channels, listening to your customer's needs, and using your extensive travel knowledge to tailor-make a variety of exciting trips. Suggesting potential itineraries and products, offering a full … travel service to help maximise the customer's travel experience and the value of the booking, thus providing the customer with an exceptional experience. Ensuring that all arrangements are booked to the customer's satisfaction. Be responsible for making sure that all payments are taken correctly More ❯

Medical insurance Employer matched pension scheme Significant career development opportunities Opportunity for global travel Remit: As a Controls & Automation Engineer you will assist the Service Center Manager to lead the companys service center operations, focusing on customer satisfaction and operational efficiency In conjunction with the current in … house controls experience, assist in supporting the growth of the machinery control business and establish new areas of expertise within the customer base. Due to the nature of this position, candidates must be flexible to the work schedule, as global travel is required. This is an excellent position offering … significant opportunities for career advancement, within a dynamic and supportive environment. Responsibilities: Assist in the daily operations of the service center, ensuring high standards of customer service and operational efficiency. Develop awareness of both historic and current control systems in an effort to support the full range More ❯

by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, & administration of Microsoft 365. Helping with customer service related tasks such as missing bookings, invoice errors and more Supporting customers with broadband, mobile and SIM issues Conduct Configurations like MFA … access control as part of 1st Line support. Use technical specifications and potentially network diagrams or vendor documents to understand and resolve issues. Supporting customer via the Helpdesk. Support with clients SLA's by ensuring all customer issues are logged, prioritised and either resolved or escalate promptly. Using … pension Discounted or free food All equipment provided such as company phone and laptop Free parking On-Site parking. Desired Qualities, Skills and Knowledge: Customer service skills with a customer first attitude. Resilient, with strong prioritisation skill and ability to multi-task. A positive attitude and team More ❯

JOB TITLE: Field Service Engineer INDUSTRY: Robotics LOCATION: North Midlands (1 hour from Telford) SALARY: £40 – 45k+ company car and other additional benefits Job Purpose To work as part of a small, professional Field Service Team providing service, support and maintenance to our Customers throughout the UK … repair and maintenance services to Customers in-house and on-site. Complete all relevant documentation relating to both robot/equipment performance and Field Service calls. Work with Technical Manager to promote services portfolio to customers Complete all necessary processes for Stock maintenance and visibility. Integrate and work with … the existing Service and Applications Team 2-way communication with Management on regular basis Reporting as required Main Responsibilities Provide Customers with repair services either in-house or on-site, alongside services for troubleshooting, maintenance and basic programming for our robots on scheduled, emergency or 24/7 basis. More ❯

looking for an additional technical sales engineer who they can invest in through specialist training. The Technical Sales Engineer Role Will Include: *Hybrid Field Service Role With Remote Working Options *Conduct product demonstrations and presentations *Business Development *Field Sales Role In The East Midlands Area The Successful Technical Sales … Engineer Role Will Have: *Previous Field Service Experience *Passionate To Move Into A Technical Sales Role *Ability To Commute Around The East Midlands Area Apply now or call Rebecka on 07458163046 Keywords: Field Service Technician, Service Engineer, Field Service, Electromechanical, Electrical, Mechanical, field service engineer … Ex-forces, Forces, Army, Navy, RAF, REM, food engineer, food manufacturing manufacturing, fmcg ,FMCG Engineer, Meteorology engineer, Machine tool, Machine tool setter,tool technician,customer service engineer, field customer engineer,client sales,Product support engineer, pre sales engineer, new business, business development engineer,Metrology,Midlands,Applications engineer More ❯

looking for an additional technical sales engineer who they can invest in through specialist training. The Technical Sales Engineer Role Will Include: *Hybrid Field Service Role With Remote Working Options *Conduct product demonstrations and presentations *Business Development *Field Sales Role In The West Midlands Area The Successful Technical Sales … Engineer Role Will Have: *Previous Field Service Experience *Passionate To Move Into A Technical Sales Role *Ability To Commute Around The West Midlands Area Apply now or call Rebecka on 07458163046 Keywords: Field Service Technician, Service Engineer, Field Service, Electromechanical, Electrical, Mechanical, field service engineer … Ex-forces, Forces, Army, Navy, RAF, REM, food engineer, food manufacturing manufacturing, fmcg ,FMCG Engineer, Meteorology engineer, Machine tool, Machine tool setter,tool technician,customer service engineer, field customer engineer,client sales,Product support engineer, pre sales engineer, new business, business development engineer,Metrology,Midlands,Applications engineer More ❯

Applications Support Analyst – Applied Epic, Service Now, Acturis Bromsgrove – £30,000 - £35,000 + Benefits Applause IT is seeking an Applications Support Analyst with experience in an insurance environment with solid experience in agency management systems (AMS), is sought by a global insurance organisation with a tech team based … technical assistance for business application issues. Provide technical support over the phone, in-person, or other means of communications while maintaining high levels of customer service and documentation. The successful Lead Application Support Analyst should possess knowledge of the following: · Thorough understanding, through practical use, of the Applied … Epic (or equivalent) agency management system. · Thorough understanding of agency support programs (Service Now, DocuSign, CSR24 & Various Rating systems) · Enterprise level service desk ticketing experience · Strong customer service and communication skills · Good attitude and a desire to help others · Thorough problem-solving skills. · Ability to train More ❯

at Onecom, you'll offer remote and on-site support for Macs, PCs, servers, Microsoft 365, and various associated software. You'll handle multiple service requests with a can-do attitude, ensuring prompt and efficient resolution. What makes you a great fit: Driving Licence and access to a car … for occasional travel to sites(essential) Excellent interpersonal and customer-facing communication skills Strong organisational skills with the ability to remain focussed under pressure Actively maintain technical knowledge of current IT technology offerings and solutions Proactively research and find solutions for customer issues Thorough knowledge and understanding of … experience Good understanding of domains and DNS Key responsibilities: Provide technical IT support, ensuring customers are dealt with promptly and within SLA Accurately log customer incidents and requests within the CRM, assessing ticket severity Provide technical expertise to resolve customer incidents and service requests Maintain a high More ❯

You will like White goods field service/repair in WS, WV, TF postcode areas for an up-and-coming company, with a family feel but an impressive big brand client base. They have a Walsall Depot/HQ and operate primarily in West Midlands. They specialise in service of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and are a great employer for experienced Appliance/White Goods Service Technicians/Engineers who are open to a new challenge. The Role The … White Goods Engineer job involves undertaking service maintenance and repair to white goods at customer premises at allocated postcodes in Birmingham, Walsall, Wolverhampton & Telford areas. Specifically, this includes warranty checks, fault-finding, troubleshooting, repair and modification to washing machines, tumble dryers, fridges, freezers and cookers according to your More ❯

You will like White goods field service/repair in WS, WV, TF postcode areas for an up-and-coming company, with a family feel but an impressive big brand client base. They have a Walsall Depot/HQ and operate primarily in West Midlands. They specialise in service of electronics and technical products and act as customer service, warranty, returns and refurbishments for partner organisations. They are ambitious, growing and are a great employer for experienced Appliance/White Goods Service Technicians/Engineers who are open to a new challenge. The Role The … White Goods Engineer job involves undertaking service maintenance and repair to white goods at customer premises at allocated postcodes in Birmingham, Walsall, Wolverhampton & Telford areas. Specifically, this includes warranty checks, fault-finding, troubleshooting, repair and modification to washing machines, tumble dryers, fridges, freezers and cookers according to your More ❯

as a 2nd Line Support Analyst. Key Responsibilities: Ticket Management: Own, update, and progress support tickets to ensure smooth and efficient resolution of issues. Customer Service: Provide excellent customer service by resolving client queries in a professional, positive, and friendly manner. Team Development: Take an active … in personal and team development to enhance the overall work experience. Performance Standards: Meet Key Performance Indicators (KPIs) to maintain a high standard of service across Sharp IT. Skills and Qualifications: Attitude: Friendly, personable, and professional demeanour. Technical Knowledge: Strong understanding of Microsoft Cloud technologies (365 and Azure). More ❯

Line) Stoke (4 days per week on site) 26-28k Applications accepted with experience in the following roles: Help Desk First Line Support Customer Service/Call Centre (with vested interested in Tech) Entry Level candidates who have completed a Tech related Degree Key Responsibilities: To provide … all Service Desk support activities and assistance to end users in the recording and resolution of incidents requests and problems, including diagnosing and triaging of hardware requests and builds To ensure that all end user raised incidents and service requests are clearly logged in the Service Desk … reprioritise solutions within tight time constraints Strong interpretation of complex requirements Demonstrates a willingness to learn, and a commitment to quality and continuous improvement Customer service (end user) ethos Excellent analytical and problem-solving skills More ❯

line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of … incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. More ❯

We are looking for a Service Desk Analyst Level 1 to join the Frontier team, based at Witham St Hughs on a permanent, full-time basis. You will provide first level support, covering a large number of applications and systems, user administration and escalation of issues within the team. … Previous experience working in a customer service environment is essential. Previous experience working in a technical or troubleshooting environment would be preferred but is not essential as full training will be provided. At Frontier, the Technology Team strive to deliver brilliant experiences for customers and colleagues. We want … retail discount scheme and free eye test vouchers About You Previous experience in a problem-solving environment with a high interest in technology Strong customer service experience Excellent verbal and written communication skills Professional attitude with a willingness to learn and develop Proven attention to detail and commitment More ❯

line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive). Manage devices using Microsoft Intune. Maintain documentation of … incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience: Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service skills. More ❯

and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech … forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective and … timely service delivery. Operational Leadership and Training: Lead, coach, and support Design and Coordination Managers to execute process and reporting seamlessly and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence More ❯

s visibility in artisan/craft communities through online PR, features, and event exposure (e.g. art magazines, exhibitions). Oversee warehousing, inventory, fulfilment, and customer service processes for B2C and wholesale orders. Ensure On-Time-In-Full (OTIF) performance and customer satisfaction. Monitor inventory turnover, product margins … and stock accuracy, with support from purchasing and warehouse leads. Work with front-office staff on order input, bespoke product queries, and customer communications. Lead and inspire a collaborative on-site team of 8 (including warehouse, marketing, and front-line staff). Embed a high-performance, customer-centric … culture with a focus on continuous improvement. Analyse product performance, sales trends, and customer behaviours to guide procurement, marketing, and promotions. Represent the division in senior leadership meetings and contribute to annual budgeting, forecasting, and strategic planning. Who We are Looking For Proven experience in e-commerce management, ideally More ❯

for stock, or built to order for customers. You will be provided with full training on PC hardware, enabling you to build PCs to customer specification and to provide second-to-none customer support, assisting customers with technical problems and returns. You will support other areas of the … rely on and interact with each other. Your duties and responsibilities in this role will consist of: Read and interpret detailed build specifications and customer requirements for custom-built PCs Select appropriate computer hardware components, including CPUs, GPUs, RAM, motherboards, power supplies, storage devices, and cooling systems Assemble computer … hardware and software issues that may arise during the build or testing process Install and configure operating systems, drivers, and software applications as per customer preferences Maintain a clean and organised workspace, as well as accurate records of builds and components Stay up-to-date with the latest advancements More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯

months (Fixed term) Type: Full-Time | Permanent Sector: IT/Digital Services Healthcare Are you an experienced IT professional with a passion for customer service and a knack for hardware and software deployment? We are working with a dynamic NHS Trust in the South East to find a … a range of IT hardware in line with NHS standards. Provide on-site and remote support post-installation to resolve any technical issues. Use service management systems (Hornbill, SCCM, SQL, etc.) for incident tracking and documentation. Liaise with stakeholders across the Trust to schedule and communicate equipment refresh plans. … Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service More ❯