51 to 75 of 75 SLA Jobs in the Midlands

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...

DP World are recruiting an Operations Manager – Technical/Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager ...

maintain and upgrade critical electrical systems, including modular UPS, power distribution, and routine site surveys across client sites. The role requires breakdown response within SLA, risk-based maintenance, and strict safety and documentation standards, with strong communication and customer service skills essential for success. #J-18808-Ljbffr ...

business side for reporting all operational and risk issues; Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks Set up monthly drinks and assist with other ...

experiences that both customers and internal product teams can consume. Own platform success metrics: adoption, engagement, time-to-value for builders, platform reliability/SLA impact, and contribution to vertical revenue/AI data consumption. Lead high-stakes product decisions that cut across multiple teams (e.g. data model changes, identity ...

oversee day-to-day delivery of support for the Kainos EDM product, manage people, customer interactions, processes, releases, and reporting, all while ensuring SLA adherence. You’ll balance new and existing customer needs with awareness of the product roadmap and internal capacity. You’ll collaborate with Product, Engineering and Sales ...

tooling the New Business and Success teams rely on daily. Automate the manual steps in the sales and onboarding pipeline — lead routing, pipeline reporting, SLA alerts, member/introducer onboarding. Turn ARR, pipeline and deposit-conversion data into dashboards leadership can act on without asking ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

supply agreements, negotiate terms and protect healthy GP margins. Collaborate closely with internal delivery leads and recruitment teams to ensure seamless account implementation and SLA fulfillment. How you stand out: Sharp ability to analyze market patterns, solve complex talent challenges and pitch strategic digital solutions. Fast-paced, adaptable and proactive ...

mentor operational team members and service providers. Measures of success to include: Infrastructure Availability – achievement of agreed service availability targets. Service Desk Performance – SLA attainment and customer satisfaction scores. Incident Performance – reduction in major incidents and improved resolution times. Change Success Rate – percentage of successful infrastructure and application changes. Cyber … services. Cost Optimisation – achievement of infrastructure cost and efficiency targets. Service Improvement Delivery – successful implementation of approved improvement initiatives. Supplier Performance – achievement of supplier SLA and contractual commitments. Preferred skills and experience Proven experience leading enterprise IT Infrastructure and Operations functions. Experience managing geographically distributed infrastructure environments across multiple sites. ...

Onboarding Team to Support, including effective handover of configuration knowledge and documentation. Oversee ticket triage and incident management, ensuring issues are handled within SLA and coordinated across Product and Engineering teams. Maintain and evolve support standards, processes, and documentation in line with ITIL best practices. Support the Senior EDM Support … Manager in all aspects of service delivery, including SLA performance, team capacity planning, financial tracking, and customer satisfaction. Coordinate blended support teams across multiple geographies and stakeholders to ensure knowledge sharing and responsive service. Lead on client reporting and regular service reviews with both customers and internal stakeholders. Manage support ...

service delivery. Overall delivery of the Evergreen Service to customer On site customer visits - as required Production of MI and dashboard reports SLA and contractual delivery Understands and engages customer ITIL process Ensures all users are identified, approved, and scheduled for release and communicate outcomes to all stakeholders Provide weekly … process and Verdant tooling Proactively manage exceptions and challenges relating to Feature Release deployments Production of Management Information where required (KPI's/SLA's) Collaboration with all Evergreen team members New Customer/Rotation - 10% Manages on-boarding process and identifies any gaps New customer adoption/acceptance into ...

decisions, and outcomes are effectively managed. Risk, Issue & Compliance Management Manage portfolio risks, issues, and compliance requirements across the WDA landscape. Ensure adherence to SLA/KPI commitments and relevant governance frameworks. Escalate risks proactively and provide leadership with timely visibility and recommendations. Monitor vendor performance against SLAs, KPIs, contractual … program management, with certifications such as ITIL 4, Prince2, Prince, Agile, or similar global IT frameworks. Familiarity with vendor management, contract awareness, and SLA governance. Strong track record in cross-functional leadership, collaborating across Procurement, Legal, Finance, Business Units, and Portfolio Owners to align strategy and execution. Strong understanding ...

privately-owned IT CompanyRole purpose:To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers.Security clearance or willingness to apply will be required … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer’s SLA requirements.Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time ...

full job flow, including allocation to engineers/subcontractors, scheduling, attendance chasing and job closure. Monitor open jobs and proactively chase updates to ensure SLA compliance. Prioritise and allocate jobs appropriately to minimise SLA failures. Accurately interpret and record work orders within the Maximo CAFM system. Understand and apply … appropriate SLA to each service request. Provide professional customer service to internal and external customers. Assist with generating purchase orders for Reactive/Quoted Works, Minor Works and PPM using Coupa. Liaise with Contract Managers and Supervisors regarding subcontractor/supplier invoicing queries. Process contractor labour. Support the preparation ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

Req ID: 62430Job Function: EngineeringPosting Start Date: 16/09/2026Posting End Date: 28/09/2026Division: UK BusinessJob Location: GBR BT Customer Site, GBR Derby - Rolls RoyceAdvertised Salary: Competitive Salary + Great ...

Systems Administrator Full-time/Permanent Staffordshire £26,230 + eligibility for annual company performance bonus Systems, Data & Innovation. Helping Business Work Smarter. Are you an organised and analytical administrator with an interest in systems ...

accurately and efficiently. Assist in creating customer briefs, ensuring they are updated and maintained correctly in-cluding Excel reporting tools. To actively drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s. Analyse system trends with … identifying potential operational issues with par-ticular emphasis on process improvement. To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met. Achieve key performance indicators and targets, thereby ensuring the maximum produc-tivity ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

Sites 8000+ users Management of External IT suppliers The key responsibilities of this post include: Provide 2nd line support to all end users within SLA timescales Support and maintenance of all desktop, mobile and end user devices Support and maintenance of desktop software and applications Keeping accurate … line technical support by means of telephone and remote support Organise and prioritise own workload to maximise resolution of support requests within SLA timescales and achieve targets set To liaise with suppliers and internal and external support agencies Evaluate and test software and hardware solutions prior to deployment Carry ...

people, customers and partnersAbout the roleProvides reactive network support, focused on incident resolution and service restoration across customer environments.Operates in a fast‐paced, SLA‐driven environment, taking ownership of incidents from diagnosis through to resolution.Works under the guidance of Senior Engineers and Team Leader to deliver consistent, high‐quality technical … service requests, ensuring timely restoration of service.Take ownership of incidents, maintaining clear updates, high‐quality communication, and accurate documentation.Manage tickets in line with SLA and operational standards, including prioritisation and progression.Configure and troubleshoot network devices including routers, switches, firewalls, and wireless infrastructure.Follow defined processes for incident, change, and escalation management.Escalate ...

dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service. Shifts 40 hours per week, working 5 days per week, including weekends (1 in 3 weekends on average … Responsibilities will Include: Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible. Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently. Keeping customers informed of what ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...

meaningful slice of operations end-to-end, building tools, automations and playbooks that scale the network while reducing manual headcount. You will ensure SLA-resolved tickets, data reconciliation, and proactive problem resolution. The role emphasizes building automation using Claude, Retool and Make, with a bias toward concrete, #J-18808-Ljbffr ...