51 to 71 of 71 SLA Jobs in the Midlands

partners via tickets, emails and phone. Implement medium to high complexity solutions related to e-commerce platforms, transactions, plugins and integrations according to agreed SLA and standards. ... More ❯

connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement To provide infrastructure administration functions Providing on-site cover as part of a shift arrangement Support inline with contracted business working hours Provide site … utilizing a customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment associated with service requests More ❯

The Person: Field Service Engineer. Previous experience working on industrial/commercial 3D printing equipment. Full UK driving license. Field Service Engineer, Installation Engineer, SLA, OEM, 3D, Printing, Additive Manufacturing, Service, Repair, Maintain, Electrical, Mechanical, Electro-Mechanical, Fault Finding, Install, Installation, Engineering, Manufacturing, Manchester, Stockport, Birmingham, Bristol, London, Stoke-on More ❯

on real time ticket data and service desk feedback Work in a fix-forward and automation culture focused on the user experience, above the SLA Monitor Performance dashboards and use data to investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make More ❯

Practice - operating in line with company policies around access, security, safety and other operational areas as appropriate are followed Completing tickets promptly and within SLA (alerts/access requests/tasks/remote hands etc) What can we offer you? Private Medical Insurance or Company Paid Health Cash Plan Employee More ❯

like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call … Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer focussed Support Analysts. Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package … What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential problems before they arise and implement proactive measures to mitigate risks. Create Insightful Reports:Produce … management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of Industry Trends:Keep up with industry best practices, bringing new ideas and processes More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Here in Technology our mission is simple - deliver and maintain secure and stable IT services, maximising value to our business. Dig a More ❯

call rota. What you'll do Taking ownership of the service that's being delivered Building and maintaining effective business relationships with customers Proactive SLA management to ensure we are meeting SLA and associated KPIs Collaborating and working with the business's senior stakeholders and sales executives on account management More ❯

information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable … adjustments are always kept confidential and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain … elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable experience in a customer focused role, with strong organisational and administration skills Excellent communication skills, written and verbal, and able to build first-rate working relationships, both internally and externally with customers Target driven, with More ❯

SLAs and understand the KPI's the repairers are to adhere as a Vizion Member Efficiently and accurately process and allocate repair notifications within SLA using the in-house management system. Analyse damage, incident circumstances, and vehicle specifications to assign repairs to appropriate supplier or escalate to the Fast Track … feedback on repairs to the senior management team and clients as necessary. Progress customer claims within the company's management system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance More ❯

to the infrastructure platforms. Adhere to best practices for infrastructure technologies. Work within a service management tool working through ticket workloads to SLA (Service Level Agreement) priority. You will work on a variety of platforms and tools so having the ability to quickly learn technical skills are key to your More ❯

Here in Technology, our mission is simple - deliver and maintain secure and stable IT services, maximizing value to our business. We are a dynamic department of talented individuals, eager to learn and innovate to support our colleagues and enhance customer More ❯

be able to lead on day to day tasks which will involve new build deployment activities and/or responding to maintenance calls within SLA, fault finding and hardware replacement with TAC assistance. The Senior Field Engineer is expected to lead in providing more advanced support in technical competence, observing … duties in both a project and maintenance environment. Respond to all interventions in a timely manner, ensuring as far as reasonably possible that all SLA's are met. Provide OOH on-call cover as required by agreed on-call rota. Provide the Indigo NOC with regular up-to-date information More ❯

both cloud and on-premise environments. Main Responsibilities Provide second-line support to resolve technical issues across hardware, software, and networks in line with SLA targets. Assist with the maintenance and development of on-premise and cloud-based IT infrastructure. Support system setups, hardware installations, and configuration tasks across company … and resolving software, hardware, and networking issues. Familiarity with maintaining and supporting both cloud-based and on-premises IT infrastructure Ability to work within SLA frameworks and prioritise tasks accordingly Location Boston (onsite role) Salary £40,000 - £42,000 How to Apply If you are interested, please apply below, alternatively More ❯

both cloud and on-premise environments. Main Responsibilities Provide second-line support to resolve technical issues across hardware, software, and networks in line with SLA targets. Assist with the maintenance and development of on-premise and cloud-based IT infrastructure. Support system setups, hardware installations, and configuration tasks across company … and resolving software, hardware, and networking issues. Familiarity with maintaining and supporting both cloud-based and on-premises IT infrastructure Ability to work within SLA frameworks and prioritise tasks accordingly Location Boston (onsite role) Salary £40,000 - £42,000 How to Apply If you are interested, please apply below, alternatively More ❯