51 to 66 of 66 SLA Jobs in the Midlands

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

of demand peaks. Ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level Agreements (SLA). Diagnose, repair, and replace components on any equipment supported by NCR Voyix including but not limited to Point of Sale, Self-service checkout, servers and other back office equipment … billing activities. May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports to meet SLA May require prolonged travel, carrying and lifting parts of varying weights (up to 50 lbs. or 25 kg); May require bending/squatting, walking/standing/sitting for prolonged … periods; Participate in the Shift Pattern for the operating area - this may include weekend and evening working as determined by the Customer Coverage and SLA requirements. May be asked to participate in a night shift where 24 x 7 customer support is needed, additional allowance may payable, as per country guidelines; May include occasional Night working to support deployment projects More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding of networking technologies Installation of operating systems across a network Via SCCM, PXE, and also via More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding of networking technologies Installation of operating systems across a network Via SCCM, PXE, and also via More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. Resonsibilities To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers Have a good understanding of networking technologies Installation of operating systems across a network Via SCCM, PXE, and also via More ❯

. Ownership of process, documentation, and technical problems/issues (even when they are passed onto 3rd party suppliers for a final resolution). Working within Service Level Agreement (SLA) guidelines and responsible for making recommendations to change SLAs (if appropriate). Responsible for liaison with other members of the IT team to ensure that they are kept up to … date on relevant issues. Manage calls and logging through the current Helpdesk/Knowledgebase System ensuring that all SLA, Training requirement, Hardware Analysis statistics are accurate. Effectively managing the Quality of Service of the network. Working on call 24 hours per day on a shared basis with other IT Engineers/Managers. Experience required: Proven experience working as a Network More ❯

primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high … new customers and engage with the Customer and Services Transition Manager to ensure seamless transition into BAU services Support service SLAs and manage the team accordingly to achieve the SLA alongside service-related tasks Support and engage with the Operational Managers to ensure order queries are resolved and the customers are updated Support the Operational Huddle led by the appropriate More ❯

Ops Manager in supplying a world class repair and build service to BT's customer base and BT owned inventory. Maximising team effectiveness and productivity and ensuring all contractual SLA's and efficiency metrics are met to deliver this world class customer experience. To liaise closely with peers in Enterprise Field Service to support and implement improvement strategies. Performing over … and above in the Workshop functions enabling BT to meet contractual customer SLA's. What you'll be doing • To carry out Workshop warranty and break fix repairs on all products supported by the company including laptops, desktops, switches, routers and printers • Have a good understanding of networking technologies • Installation of operating systems across a network Via SCCM, PXE, and More ❯

Life on the team Due to a brand-new client win, we are seeking a number of qualified and customer-focused?Mobile Technology Support Analysts. Ideally, you should already hold Security Clearance (SC) or have the willingness and ability to More ❯

Being the frontline of support to field engineers and working together to increase dialup performance, whilst aiding project led comm change rollouts Key Responsibilities: Be aware of the contractual SLA’s for the NHH, HH and sub-metering faults and contribute to achieving these SLA’s. Work to daily and weekly targets set by the faults team leader. Be able More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. This is great opportunity to embed yourself in a world class organsiation with a view to securing strong career progress. This role is open to candidate of all ages and backgrounds. Resonsibilities Assist the workshop warranty team with break fix repairs on all products More ❯

and Maintenance Ops Manager in supplying a world-class repair and build service to my clients' customer base. You will maximise team effectiveness and productivity and ensure all contractual SLA's and efficiency metrics are met to deliver this world-class customer experience. You will liaise closely with peers in Enterprise Field Service to support and implement improvement strategies, performing … over and above in the workshop functions enabling my client to meet contractual customer SLA's. This is great opportunity to embed yourself in a world class organsiation with a view to securing strong career progress. This role is open to candidate of all ages and backgrounds. Resonsibilities Assist the workshop warranty team with break fix repairs on all products More ❯

in-life, real-time issues and flagging any requirements for "jeopardy management". You will see all programmed works on-site through to completion, meeting set KPI's and SLA's. As the Field Compliance Supervisor, you will support Civils & Fibre gangs employed by Telent's suppliers locally to ensure all safety, compliance and quality standards are being met through … training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI's/SLA's as part of the role and contract deliverables Field Compliance Supervisor - Who you are: You are a skilled Field Compliance Supervisor with experience overseeing civils, poling, or cable/ More ❯

in-life, real-time issues and flagging any requirements for "jeopardy management". You will see all programmed works on-site through to completion, meeting set KPI's and SLA's. As the Field Compliance Supervisor, you will support Civils & Fibre gangs employed by Telent's suppliers locally to ensure all safety, compliance and quality standards are being met through … training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI's/SLA's as part of the role and contract deliverables Who you are: You are a skilled Field Compliance Supervisor with experience overseeing civils, poling, or cable/cabling gangs in More ❯

in-life, real-time issues and flagging any requirements for “jeopardy management”. You will see all programmed works on-site through to completion, meeting set KPI’s and SLA’s. As the Field Compliance Supervisor, you will support Civils & Fibre gangs employed by Telent’s suppliers locally to ensure all safety, compliance and quality standards are being met through … training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI’s/SLA’s as part of the role and contract deliverables Who you are: You are a skilled Field Compliance Supervisor with experience overseeing civils, poling, or cable/cabling gangs in More ❯

in-life, real-time issues and flagging any requirements for "jeopardy management". You will see all programmed works on-site through to completion, meeting set KPI's and SLA's. As the Field Compliance Supervisor, you will support Civils & Fibre gangs employed by Telent's suppliers locally to ensure all safety, compliance and quality standards are being met through … training as part of the Field Compliance Supervisor role (overnight stays may be required) Complete any necessary works out of hours or on weekends to meet KPI's/SLA's as part of the role and contract deliverables Who you are: You are a skilled Field Compliance Supervisor with experience overseeing civils, poling, or cable/cabling gangs in More ❯