176 to 200 of 204 ITIL Jobs in the North of England

regular updates throughout the incident lifecycle. • Build strong relationships with end users and provide excellent customer service. • Support continuous service improvement initiatives and follow ITIL best practice. • Work collaboratively with wider IT teams to ensure outstanding service delivery. Skills & Experience • Previous experience in a Deskside Support, IT Support … large-scale IT environment. • Strong communication and customer service skills. • Ability to prioritise workload and manage multiple incidents simultaneously. • Experience working within an ITIL environment is desirable. • Previous experience supporting public sector or government environments would be advantageous. Desirable Qualifications • ITIL Foundation • CompTIA A+ • Microsoft certifications or equivalent experience ...

problem solve with their teams and work collaboratively with key business stakeholders. The role is responsible for delivering of Services aligned to the ITIL framework and maintaining compliance with ISO20000.The role is office based in either Chippenham or Hartlepool.Travelling may be required as part of the role as there … requirementsAwareness of the business priorities, objectives and drivers to implement continual service improvement strategiesWork very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholdersBuild and maintain relationships with internal and 3rd party organisations as required, such as technical resolver teams.Ensuring ...

timely resolution of incidents and driving continuous service improvement. You will play a key role in enhancing customer relationships, improving service delivery, and maintaining ITIL-aligned best practices. As a person you will be curious and proactive, a creative problem solver, a confident communicator and collaborative team player with … incident reviews. Identify trends and implement preventative measures to reduce recurring incidents. Drive service enhancements and continuous improvement across multiple services. Ensure adherence to ITIL best practices and contribute to service reporting and governance. Requirements Proven experience in Incident and Problem Management within a Managed Services environment. Strong understanding ...

network security operations within a highly regulated environment. You will manage firewall operations, security incidents, policy exceptions, compliance, and governance while ensuring alignment with ITIL processes and regulatory requirements. Key Responsibilities Provide day-to-day operational support for enterprise network security and firewall environments. Manage firewall requests, policy changes, exceptions … risk assessments, and approval processes. Support firewall governance, compliance, audits, and regulatory requirements . Manage security changes through established Change Management processes. Work across ITIL Incident, Problem, Change, and Service Management processes. Identify outdated or non-compliant firewall rules and support risk remediation. Maintain accurate operational, security, and audit documentation. ...

running smoothly. What you'll do Provide 1st/2nd line support for Windows devices, servers, printers, and networks Manage incidents and requests via ITIL ticketing systems Support Active Directory and Microsoft 365 (Exchange, SharePoint, OneDrive, Azure) Troubleshoot basic network and connectivity issues Maintain IT assets and documentation Support system … need IT Support/Service Desk experience Windows 10/11 and Active Directory knowledge Microsoft 365 support experience Basic networking troubleshooting skills ITIL ticketing system experience Full UK driving licence Desirable: PowerShell, SQL, Citrix, Windows Server Apply now! If you want a varied IT Support role with strong technical ...

Basic informationLocationManchester, NewcastleBusiness LineTechnology & TransformationJob TypePermanent/FTCDate published31-Jul-2026Req #23180Job descriptionConnect to your IndustryDo you want to be at the heart of some of the biggest and most ambitious engineering projects Technology & Transformation ...

Management and Service Recovery processes. Ability to make informed decisions under pressure in time-critical situations. Experience operating within structured IT Service Management environments (ITIL). Desirable Experience Financial Services, Banking or other highly regulated industry experience. Experience working within 24/7 operational environments. Exposure to operational resilience, risk … management and governance frameworks. Key Skills Major Incident Management Crisis Management Service Recovery Stakeholder Management Executive Communications Root Cause Analysis Problem Management ITIL Operational Resilience Risk Management Candidate Requirements BPSS eligible. Able to work via Umbrella company. Available to attend the Barnsley office 60% of the working week. Strong communicator ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

tools including: SIEM, Firewalls, Email Filtering, Anti-Virus, Privileged Access Management.Knowledge of PowerShell and Batch scriptingKnowledge of Security PatchingEvidence of continuous professional developmentDesirableKnowledge of ITIL services managementKnowledge of Active Directory server roles and LDAPKnowledge of Office 365 & Azure technologiesKnowledge of MDM technologiesExperience of the Data Security & Protection Toolkit Qualifications EssentialEducated … tools including: SIEM, Firewalls, Email Filtering, Anti-Virus, Privileged Access Management.Knowledge of PowerShell and Batch scriptingKnowledge of Security PatchingEvidence of continuous professional developmentDesirableKnowledge of ITIL services managementKnowledge of Active Directory server roles and LDAPKnowledge of Office 365 & Azure technologiesKnowledge of MDM technologiesExperience of the Data Security & Protection Toolkit Qualifications EssentialEducated ...

approval. Main duties of the job This role provides technical level leadership and includes a service delivery and operational management skillset in line with ITIL best practices to ensure efficient & effective delivery to our customers. Developing services aligned with the needs of the business and its customers through proactively managing … annual performance review appraisal and ongoing developments. Person Specification Qualifications Essential Post Graduate degree or equivalent experience Integration Qualifications Desirable Relevant Degree ITIL qualification Microsoft Certified Systems Engineer Prince 2 Project Management Knowledge & Experience Essential Extensive knowledge and experience of successfully managing and designing large complex Enterprise ICT systems/ ...

looking for Strong experience in process design and improvement, ideally within a cyber security or ICT environment Familiarity with process frameworks such as ITIL, COBIT, or ISO 27001 Understanding of cyber security principles and regulatory requirements (e.g., CAF, NISR, ONR SyAPs) Experience with process mapping tools and techniques (e.g., BPMN … Visio) Strong analytical, documentation, and stakeholder engagement skills Degree or equivalent in cyber security, business process management, or a related field Relevant certifications (e.g., ITIL, Lean Six Sigma, ISO 27001 Implementer) Desirable: Experience in the nuclear or CNI sector; familiarity with CAF maturity assessments and process audit readiness; experience with ...

/KPI performance in IT service environments Background working with contractual SLAs and service agreements Strong reporting and data analysis capability Experience within ITIL-based environments (Incident, Problem, Change, Service Level Mgmt) Exposure to service governance, reviews, and stakeholder reporting Experience supporting continuous service improvement initiatives Familiarity with ITSM platforms … service performance management Summary: Ideal for a data-driven ITSM professional focused on SLA governance, reporting accuracy, and continuous service improvement within a structured, ITIL-led environment. ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Support area and any additional areas utilising the KB functionality.Logistics:Ensure the Knowledge Management process interfaces with the Service Desk and all other relevant ITIL process areas in an efficient and effective manner.Ensure communication channels between the Knowledge Management function and related ITIL disciplines (Service Desk, Incident and Problem Management … processes and the Knowledge Management System to new accounts following successful bids.Pro-actively apply best practice across all AccountsQualificationsEssential Experience of working within an ITIL role Good understanding of all Service Management processes Excellent interpersonal and communication skills including previous experience liaising with all levels of management Self-motivated Flexibility ...

party systems. Experience configuring reports, notifications and platform administration. Experience managing and maintaining CMDB health. Strong troubleshooting, analytical and problem-solving skills. Understanding of ITIL principles. ServiceNow certifications (e.g. Certified System Administrator or Certified Implementation Specialist) desirable. ITIL Foundation certification desirable. Experience within the legal sector desirable. ServiceNow Administrator - Manchester ...

communication skills - with both your team and end users A genuine passion for great customer service and continuous improvement Nice to have Experience with ITIL frameworks or service desk platforms (e.g. ConnectWise, Autotask, Freshdesk) Relevant certifications (CompTIA, Microsoft, ITIL Foundation, etc.) What's in it for you A key leadership ...

investigate and resolve complex technical incidents and service requests. Provide technical input and support for infrastructure and business projects where required. Operate within an ITIL-based support environment, participating in sprint-based work where required. Document solutions, troubleshooting steps and technical changes appropriately. Essential Skills & Experience Proven experience working … Strong troubleshooting, analytical and problem-solving skills. Experience handling complex technical escalations from 1st and 2nd Line support teams. Previous experience working within an ITIL support framework. Comfortable working across multiple technical disciplines in a busy support environment. Ideal Background We're keen to speak with engineers who have ...

strong problem-solving skills, and appropriate resolution through a ticketing solution. The ideal candidate will bring knowledge of service desk technologies working within an ITIL Framework by providing service desk support services and linked IT admin tasks for the company’s user base. Responsibilities: Keep service tickets and internal systems … proactive in resolving issues. Proficient in Microsoft Office and familiar with multiple operating systems. Educated to A-Level standard or above; IT qualifications and ITIL knowledge desirable. Experience using process-driven applications. Full, clean driving License Benefits: 25 Paid Holidays + Bank Holidays Company Pension Scheme & Life Assurance Career progression ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

development and reporting. Azure cloud technologies. ETL and data migration experience. Housing sector experience within a Housing Association or Local Authority. Knowledge of ITIL and Agile methodologies. Qualifications Degree in Computer Science, Information Systems or related discipline. Microsoft SQL certifications (desirable). Agile or ITIL certification (desirable). Hays Specialist ...

environment as you develop. Key Technology & Experience Windows 10/11 & Microsoft 365 Networking fundamentals including TCP/IP, DNS & DHCP Infrastructure & connectivity troubleshooting ITIL processes and best practices Switch administration & network troubleshooting Exposure to Cisco, Fortinet, Meraki, Hyper-V or Rubrik would be beneficial What they're looking … Solid 2nd Line IT Support/Service Desk experience Demonstrable experience working within ITIL processes Someone comfortable taking ownership of more complex technical issues A strong communicator who can support users and junior engineers A genuine desire to progress into infrastructure What's in it for you? Salary ...

doing Leading, developing and motivating a Service Desk and Service Operations team, building a positive, accountable and customer-focused culture Owning ITIL Service Management practices across Incident, Problem, Change, Request, Asset and Configuration Management Driving Major Incident Management, coordination, communication, escalation and rapid service restoration Championing continual service improvement through … User Support function of meaningful scale Confidence managing and developing a team, including handling performance and conduct conversations professionally Strong grounding in ITIL disciplines — Incident, Problem, Change, Asset & Configuration Management Experience with an ITSM platform Experience managing third-party suppliers and contracts Excellent stakeholder management skills, comfortable communicating with both ...

Administer and support Okta environments. Work closely with internal teams to resolve technical requests generated through IT support and project activities. Operate within an ITIL-based support environment, participating in sprint-based work where required. Essential Skills & Experience Proven experience in a hands-on 3rd Line Infrastructure Support role. Strong … Okta administration experience. Experience supporting infrastructure, networking and end-user computing (EUC) environments. Strong troubleshooting and problem-solving skills. Previous experience working within an ITIL support framework. Ideal Background We're keen to speak with engineers who have: A strong support engineering background Experience working within Managed Service Providers (MSPs ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...

Practice Group/Department: IT Regional - Project & Program Management - London Job Description Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe ...