251 to 275 of 319 ITIL Jobs in the North of England

stakeholders at all levels Financially astute Desirable: Knowledge of Business Management Systems Exposure to Audit and Assurance processes SAP S4 HANA usage Familiarity of ITIL Foundation Awareness of IM&T; Cyber and Security frameworks e.g. NIST, CE Plus, or ISO27001 Benefits: As well as a competitive pension scheme, BAE Systems More ❯

stakeholders at all levels Financially astute Desirable: Knowledge of Business Management Systems Exposure to Audit and Assurance processes SAP S4 HANA usage Familiarity of ITIL Foundation Awareness of IM&T; Cyber and Security frameworks e.g. NIST, CE Plus, or ISO27001 Benefits: As well as a competitive pension scheme, BAE Systems More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

high quality, value for money solutions by delivering build/unit test to Love2shop standards. Provide second line support and incident fix expertise, following ITIL principles and maintaining effective change control process, including providing out of hours support on a rota basis. Support team leads in identifying areas for technical More ❯

and negotiation skills A natural relationship builder, especially with technical stakeholders Curious, proactive and excited by new ideas and better ways of working An ITIL or Project Management qualification or equivalent Confidence using e-procurement tools and keeping up with changing rules Were sorry, but we cant offer sponsorship for More ❯

this private company is at the forefront of innovating vehicle software. The ideal candidate will possess a strong background in Engineering , alongside experience in ITIL , change management, and release management. You will play a pivotal role in overseeing change governance and risk management initiatives within a complex technical infrastructure. This More ❯

staff and for IT performance parameters including availability, efficiency, cost, delivery/installation & upgrade Your skills and experiences: A broad understanding of IT Networks, ITIL and service provision Experience of MOD environments and exposure to the above duties As well as a competitive pension scheme, BAE Systems also offers employee More ❯

our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets … timely and professional resolution of incidents and requests. Ownership and continual improvement of the Incident, Problem, and Change Management processes in full alignment with ITIL v4 best practices. Management and adherence to Service Level Agreements (SLAs) and operational targets. Maintenance of strong working knowledge of customer’s contracts, general Terms … an internal and customer facing service knowledge base, ensuring accessibility and relevance. Incident and Problem Management Implement and maintain incident management processes aligned to ITIL, ensuring fast resolution of service disruptions. Lead post-incident reviews and root cause analysis (RCA) activities, developing corrective actions and service improvements. Identify recurring incidents More ❯

our service management and customer success capabilities. We’re looking for a Service Desk and Change Manager to build our IT service operations, bringing ITIL best practice to life in a fast-paced, customer-first environment. You'll oversee incident, problem, change, and knowledge management, while ensuring service delivery meets … timely and professional resolution of incidents and requests. Ownership and continual improvement of the Incident, Problem, and Change Management processes in full alignment with ITIL v4 best practices. Management and adherence to Service Level Agreements (SLAs) and operational targets. Maintenance of strong working knowledge of customer’s contracts, general Terms … an internal and customer facing service knowledge base, ensuring accessibility and relevance. Incident and Problem Management Implement and maintain incident management processes aligned to ITIL, ensuring fast resolution of service disruptions. Lead post-incident reviews and root cause analysis (RCA) activities, developing corrective actions and service improvements. Identify recurring incidents More ❯

or a similar technical role. Ability to troubleshoot and support technologies such as MAC OS, Cisco, Microsoft Azure, and Microsoft Powershell. Understanding of the ITIL Framework. Holding certifications such as Microsoft MSCA or equivalent, ITIL Foundation V3/V4, and Comptia A+ or equivalent. Willingness to undertake further training to More ❯

with organisational strategy and stakeholder needs.o Manage stakeholder relationships, ensuring customer needs are understood and met through digital services.o Lead IT service management following ITIL best practices, driving service improvements across the organisation.o Develop service insight and complex data to evaluate and improve current operating model, whilst horizon scanning for … and externally, this will be through both stakeholder engagement and also the monitoring of KPIs against the directorates objectives. Lead IT service management following ITIL best practices, driving service improvements across the organisation. The role will be responsible for the organisation IT Service Management Team ensuring that the organisation is … following ITIL practices for service management, operating an IT service Management framework which follows product Lifecyle management and also incident management, resolution and post incident review and improvement management. Decision-Making & Continuous Improvement This role embeds data led thinking of all levels, ensuring evidence-based decision making to drive organisation More ❯

standards and are delivered on time and within budget. This role requires a strategic thinker with strong leadership skills and a deep understanding of ITIL processes and best practices. As the Head of Service Transition, you will lead the service transition team, managing processes and frameworks necessary for effective service … skills to work with various IT and business leaders, ensuring alignment of service transition activities with organisational goals. Technical Expertise: In-depth knowledge of ITIL processes and best practices, particularly in service transition areas such as change enablement, release management, and configuration management. Strong understanding of Configuration Management Database (CMDB … are delivered on time and within budget. Educational Background: Bachelor's degree in information technology, Computer Science, or a related field. Relevant certifications (e.g., ITIL Expert, ITIL Service Transition, PMP) are highly desirable. The Company: The JD Group is a leading omnichannel retailer of Sports Fashion, Street & Premium Fashion, Outdoors More ❯

methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the More ❯

methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the More ❯

methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the More ❯

methodologies. Experience in developing and maturing IT documentation. Strong communication and interpersonal skills. Skills in managing and leading change initiatives within global IT functions. ITIL v3 or ITIL 4. Role/duties Identify opportunities for cost savings and asset optimisation by monitoring and analysing expenditure and inventory trends. Maximise the More ❯

Bytes is a top provider of premium IT solutions and services, working with SMEs, corporations, and public sector organizations to modernize and digitally transform their IT infrastructures. Founded in 1982, Bytes has experienced significant growth, now employing over 750 people More ❯

of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver … Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. … the wider team to achieve the best they possibly can Excellent problem solving skills Good working knowledge of infrastructure and application technologies Essential Qualifications ITIL v4 Foundation ITIL v4 Intermediate Qualification Eligible for NPPVL3 + SC clearance Additional Information We are proud of the benefits we offer employees of NEC More ❯

of the business priorities, objectives and drivers to implement continual service improvement strategies Work very closely with other process managers to ensure a full ITIL aligned end to end service is available to stakeholders Build and maintain relationships with internal and 3rd party organisations as required, such as technical resolver … Incident reporting as required by each contract A strong communicator both verbally and written at both a technical and stakeholder level. An understanding of ITIL Major Incident management techniques. An ability to balance and plan the short-term actions of the team. Knowledge and understanding of all relevant industry standards. … the wider team to achieve the best they possibly can Excellent problem solving skills Good working knowledge of infrastructure and application technologies Essential Qualifications ITIL v4 Foundation ITIL v4 Intermediate Qualification Eligible for NPPVL3 + SC clearance Additional Information We are proud of the benefits we offer employees of NEC More ❯

responsibilities In this role, you are accountable for Technical Operations Supporting ICT projects, infrastructure, network, systems, telephony, and desktops, ensuring high service levels using ITIL frameworks. Managing network configurations with key suppliers. Translating business needs into technical deliverables. Leading in Microsoft Azure, networking, and telephony solutions. Ensuring network security, monitoring … including telecoms, networks, and servers. Knowledge of Microsoft Server, Active Directory, DNS, DHCP, GPO, PowerShell, Exchange. Effective stakeholder management and security standards (ISO27001). ITIL knowledge and experience. Experience Supporting and troubleshooting complex ICT solutions. Network/firewall technologies, Microsoft Azure, Office 365, SharePoint. Storage administration, legacy service transition, team More ❯

skills required to interact effectively with clients, systems staff, consultants, and vendors. Knowledge and experience of working within service delivery focused IT Department employing ITIL best practices and strong change management methods. Attention to detail, ability to function independently and ability to prioritise work Analytical and structured approach with Strong … team management Experience of working with off-shore service providers Excellent analysis and trouble-shooter. Excellent oral and written communication skills. Thorough knowledge of ITIL Service Management methodology At least 5 years experience in a relevant field Experience of Financial services systems Experience of working within a Matrix organisation The More ❯

Manager is responsible for managing the delivery and performance of IT services to meet our objectives. This includes monitoring the delivery of services, implementing ITIL best practices, and ensuring the smooth running of all IT systems, networks, and applications. This role is permanent, based at the Newcastle-upon-Tyne campus … Compliance: Maintain detailed documentation of service processes, procedures, and policies. The Person You will have or be able to demonstrate the following attributes: Education: ITIL Foundation (V4 preferred), ITIL Expert, or other service management-related qualifications/experience. Experience: 5+ years of experience in IT service management, with at least … years in a managerial or leadership role. Knowledge: Understanding of IT infrastructure, service management processes, and ITIL practices. Communication: Excellent verbal and written communication skills to interact with stakeholders and report on service performance. Problem-Solving: Strong analytical and problem-solving skills with the ability to identify service issues, analyse More ❯