251 to 256 of 256 ITIL Jobs in the North of England

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits: £40,000-£45,000 salary, with flex … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager A genuinely ...

under pressure. Proactive attitude with a strong sense of ownership and accountability. Willingness to learn new technologies and processes. Desirable Previous software support experience. ITIL Foundation certification or awareness of ITIL methodologies. Google IT Support Professional Certificate or equivalent. Awareness of emerging technologies. Previous software support experience is desirable ...

lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous ...

system validation lifecycle frameworks (e.g. GAMP 5, V-Model). Familiarity with manufacturing quality standards (ISO 9001) and IT service/security management frameworks (ITIL, ISO 27001). Experience with root cause analysis methodologies (8D, 5-Why) applied to IT system failures and software defects. Strong ability to translate complex … technical IT quality specifications. Education: BSc/HND in Computer Science, Software Engineering, Industrial IT, or a related technical discipline. Certifications (Desirable): ISTQB Advanced, ITIL Foundation, Lean Six Sigma, or Certified Information Systems Auditor (CISA). What we offer A company culture based on respect, transparency, and equality. Flexible work ...

rollout. Person specification Essential Proven people‐management experience leading a service/support desk team, ideally 5+ direct/indirect reports. Working knowledge of ITIL and a modern ITSM platform. Track record of introducing or embedding SOPs and driving consistent process adherence. Confident using operational data to have direct, evidence … restructuring a service desk function, rather than only running a steady‐state team. Exposure to multi‐site or multi‐entity organisations. Formal ITIL certification. Key performance indicators Service Desk SLA compliance % and ticket‐aging trend across supported business units. SOP adherence across the Service Desk team. Staff retention and engagement ...

seeking a Service Senior Consultant to join our Cloud Advisory capability. You will lead the design and delivery of enhanced service management capabilities, driving ITIL v4 alignment, automation, and hybrid/multi-cloud strategies. The role emphasizes client-facing delivery, proposals, and capability development within a global transformation practice. Hybrid ...