101 to 125 of 157 ITSM Jobs in the North of England

core values. Follow service management processes to ensure consistency and effectiveness of the service and contribute to continuous process improvement. Use agreed IT service management tools to accurately capture data relating to ITIL processes. Ensure service related documentation is accurate and relevant. Collaborate with colleagues to identify and investigate problems ...

translate complex technical concepts into clear business outcomes. You will also have experience delivering and governing change in live production environments using IT service management best practice.In return, we offer an excellent benefits package including generous annual leave entitlement, pension scheme, induction and development support as well as family-friendly ...

retrieval-augmented generation and human-in-the-loop patterns. Experience building secure integrations with enterprise APIs, repositories, cloud services, CI/CD, observability or ITSM platforms. Experience creating evaluation frameworks for agent quality, task completion, safety, reliability, latency and cost. Strong understanding of agent security, including workload identity, least privilege ...

with long-term sustainability and will operate with a high degree of autonomy.Key ResponsibilitiesDesign and develop solutions across the ServiceNow platformConfigure core capabilities (e.g. ITSM, CSM, Now Assist, EC/Portals, workflows, flows, catalog, integrations, ITOM etc.)Build reusable, scalable components using out-of-the-box functionalityMinimise customisation and avoid ...

join our technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

join their technology team and play a key role in developing and enhancing the ServiceNow platform. Key Responsibilities Develop and configure ServiceNow across ITSM, ITOM, HRSD and CMDB. Build workflows, automations, applications and integrations. Work with JavaScript, Glide API, Flow Designer, IntegrationHub and REST APIs. Support platform upgrades, migrations, testing ...

with relevant security, governance, compliance, and business continuity requirements IT Service Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual … discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working in Our IT Service Management Team Competitive salary and benefits package Supportive and inclusive working ...

Capgemini is seeking a Service Catalogue Lead to steer governance, standardisation and continual improvement of our Service Catalogue. The role involves collaborating with Service Owners, operational teams, and stakeholders to ensure offerings are accurate, accessible ...

work at HMRC.Visit our YouTube channel to watch the full series and come and discover your potential.Do you have a good awareness of IT, service management and have good communication skills Do you thrive in a collaborative environment and are great at building and maintaining positive relationships If so, continue … develop a good understanding of the CDIO & Enterprise Live Services processes and accountabilities.Essential Criteria Experience managing and governing Service Catalogue data.Experience of IT Service Management processes.Experience and operational knowledge of using ServiceNow.Strong stakeholder management, communication and influencing skills with a proven ability to communicate effectively at all levels.Ability to analyse ...

reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk analysts (L1/L2) Promote automation and digital tools … adoption of digital channels Use insights and metrics to drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM ...

depth technical experience to troubleshoot incidents.To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system.To handle escalated tickets from 1st Line support team providing feedback when resolved to support the team's development.Track open tickets maintaining regular contact with individual … Line and Desktop Support teams. To ensure all support requests and incidents via any inbound channel are properly understood and recorded on our ITSM system. Track open tickets maintaining regular contact with individual staff or departments informing them of progress and expected resolution times. Provide in-depth technical experience ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

managing multiple client environments, ensuring stability and performance optimisation.Desirable ExperienceUnderstanding of data governance, data quality, and metadata management practices.Exposure to IT Service Management (ITSM) tools like ServiceNow.Knowledge of monitoring tools like Azure Monitor and Log Analytics.What makes us greatAlongside working with some of the most talented people out there ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with minimal … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around API’s and related ...

ensuring accurate records.o Ensure proper disposal and recycling of IT hardware in line with Trust policies.o Record and update resolution details in the ITSM tool, supporting performance reporting and analytics.o Proactively identify recurring incidents, conduct root cause analysis, and contribute to problem management. About us The Christie … devices that have failed updates to ensure these are logged and resolved as soon as possible. Update the Service Desk Management System (ITSM Tool) to support the provision of performance statistics. Be proactive in the approach to problem management by identifying multiple instances of incidents, researching possible resolutions ...

daily security operations, ensuring risks are identified and resolved in a timely manner. In practice, this means managing tickets and requests through Halo ITSM and working daily with Palo Alto Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will participate in security investigations … continued learning and professional development. Key Objectives and Responsibilities Daily Operations & Incident Handling Manage day-to-day security tickets, requests, and alerts through Halo ITSM, meeting SLAs and making full use of existing automation. Monitor, triage, and investigate alerts within Palo Alto Cortex XSIAM, responding and escalating as required. Respond ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google AppSheet Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms.Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency.Manage vendor relationships, technology lifecycles, procurement planning … enterprise deployment context.Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring.Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows.Familiarity with HPC or scientific network ...

premises environments.Service Management, Automation & Technical LeadershipLead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms.Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency.Manage vendor relationships, technology lifecycles, procurement planning … enterprise deployment context.Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring.Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows.Familiarity with HPC or scientific network ...

premises environments. Service Management, Automation & Technical Leadership Lead the monitoring, observability, performance and capacity management of network services, integrating operational and security monitoring with ITSM and SIEM platforms. Drive network automation and Infrastructure as Code using tools such as Ansible and Python to improve consistency and efficiency. Manage vendor relationships … context. Familiarity with network observability tools such as ThousandEyes, NetBrain, or Datadog Network Performance Monitoring for advanced path analysis and synthetic monitoring. Experience with ITSM platforms (e.g. ServiceNow or equivalent) including use of the platform for major incident management, problem records, and change advisory workflows. Familiarity with HPC or scientific ...