76 to 100 of 241 Customer Experience Jobs in Scotland

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out? Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we’re looking for a Salesforce … latest Salesforce products. Reporting to the Sales Operations Manager, you will be instrumental in creating, managing, and delivering the training programme for the EU customer service transformation to improve adoption, user proficiency and performance of our sales and customers service team. This role focuses on our customer experience … opportunities, and create training material (e-learning courses, guides & tipsheets, tutorials, videos etc.) to support with the delivery of training to the sales and customer service teams. You will deliver both onsite & online training across the Sales & Customer Service functions predominantly in the UK and Germany, and France More ❯

client satisfaction is at the heart of everything we do, and it is this, combined with our data-driven design approach and pioneering Digital Experience Platform, that makes us truly different from other offerings in the marketplace. As UBIQ continues to grow, we are looking for a motivated, detail … websites. Frequent reporting to the Head of Project Management on issues and project progression. Occasionally supporting content migration work. What are we looking for? Experience in Project Management or closely related customer-facing service delivery roles. Experience in web/digital/software environment. Demonstrated history of … building and maintaining positive client relationships Experience in managing internal delivery teams/contributors. Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector. Qualities we look for at UBIQ Highly personable individual who works well within a team. Clear communicator More ❯

client satisfaction is at the heart of everything we do, and it is this, combined with our data-driven design approach and pioneering Digital Experience Platform, that makes us truly different from other offerings in the marketplace. As UBIQ continues to grow, we are looking for a motivated, detail … websites. Frequent reporting to the Head of Project Management on issues and project progression. Occasionally supporting content migration work. What are we looking for? Experience in Project Management or closely related customer-facing service delivery roles. Experience in web/digital/software environment. Demonstrated history of … building and maintaining positive client relationships Experience in managing internal delivery teams/contributors. Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector. Qualities we look for at UBIQ Highly personable individual who works well within a team. Clear communicator More ❯

client satisfaction is at the heart of everything we do, and it is this, combined with our data-driven design approach and pioneering Digital Experience Platform, that makes us truly different from other offerings in the marketplace. As UBIQ continues to grow, we are looking for a motivated, detail … websites. Frequent reporting to the Head of Project Management on issues and project progression. Occasionally supporting content migration work. What are we looking for? Experience in Project Management or closely related customer-facing service delivery roles. Experience in web/digital/software environment. Demonstrated history of … building and maintaining positive client relationships Experience in managing internal delivery teams/contributors. Alignment with UBIQ’s company vision to be an outstanding provider of digital marketing services within the sector. Qualities we look for at UBIQ Highly personable individual who works well within a team. Clear communicator More ❯

resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission, we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes on-device crash and log management, high … absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment … place for device and application teams to troubleshoot known issues, uncover emergent trends or regressions, and quantify the impact in the context of the customer experience. We work closely with all the device and application teams in Amazon to build tools and services which can help identify, analyze, root More ❯

We are developing advanced systems to deliver engaging, intuitive, and adaptive content recommendations across all Amazon surfaces. We aim to facilitate seamless reasoning and customer experiences, surpassing the capabilities of previous machine learning models. We are looking for a passionate, talented, and resourceful Senior Applied Scientist in the field … the above areas. The ideal candidate would also enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, shipping solutions via rapid experimentation and then iterating on user feedback and interactions. Key job responsibilities As a Senior Applied Scientist, you will … leverage your technical expertise and experience to demonstrate leadership in tackling large complex problems, setting the direction and collaborating with applied scientists and engineers to develop novel algorithms and modeling techniques to enable timely, relevant and delightful recommendations and conversations. Your work will directly impact our customers in the More ❯

to improve workflows, reduce manual workload through application development and process automation. The candidate will develop production applications and services to ensure a positive customer experience that is in line with Amazon business objectives. They have an understanding and empathy for Amazon's customers and business objectives, particularly … in development with React.js, HTML5, CSS, and JavaScript (ES6+) for building user interfaces efficiently. The candidate must be proficient in Node.js and Express.js, with experience in building RESTful APIs. Candidates should be well-versed in core AWS services, including compute services like EC2 and Lambda, storage solutions like S3 … and database services like RDS. Experience in setting up and managing CI/CD pipelines using tools such as AWS CodePipeline, GitHub Actions, or similar platforms. Familiarity with Infrastructure as Code (IaC) tools like AWS CloudFormation, Terraform, or the AWS CDK is a valuable asset. An understanding of networking More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

only matters if it delivers real business value. You'll own and execute a tech roadmap that underpins our growth, profitability, and an exceptional customer experience across boutiques and digital channels. From modernising CRM and stock inventory systems, leading enterprise-wide implementations, strengthening cybersecurity, to building powerful data … in London Area and the West Midlands What You'll Do Set and deliver the technology & data strategy that drives growth, efficiency, and premium customer experiences. Lead system transformations across ERP, CRM, stock & inventory, POS, and eCommerce platforms. Build scalable data platforms to power analytics, personalised marketing, and decision … making. Oversee cybersecurity, ensuring protection of sensitive customer data and business operations. Lead large-scale projects and change management programmes, ensuring adoption and commercial success. Build strong supplier partnerships, negotiate contracts, and ensure outstanding service delivery. Inspire and grow a high-performing internal tech & data team. What You'll More ❯

we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to WorkTM. So far, we have 10,000+ people working around the world, from our offices … a chaotic world into the simplicity of a beautiful solution. About the role Our New Business Sales team is the engine that drives new customer acquisition and engagement for Revolut Business across the globe. Account Executives are an elite group of salespeople with strengths that cover the duration of … from prospecting to acquisition and activation. They own their market segments with a solution-oriented approach and use their know-how to grow our customer base at lightning speed 🚀 We’re looking for an Account Executive to provide an absolutely excellent experience for our customers. Someone who can More ❯

be scaling up our Chase brand and growing our team with it. To that end, we're looking for exceptional Incident Managers who have experience working in highly available, high transaction throughput technology contexts. You'll most likely be working in a start-up or scale up and are … accustomed to managing incidents that have the potential to disrupt the customer experience and are looking for a new context and somewhere to grow your career. We're looking for a customer obsessed, critical thinker who is able to join the dots up from multiple data points … driving the Incident Management processes to resolution using strong facilitation, planning and time management. Ability to assess and prioritise multiple incidents based on the customer, business, regulatory, reputational and financial impacts, knowing when to escalate without sacrificing SLA commitments. The ability to communicate the incident status, resolution and impacts More ❯

by supporting the health and performance of their environments through our subscription-based services. If you're ready to make an impact and support customer success, apply today at . Who are we? Esri UK sells the world's leading geospatial software, ArcGIS and we provide a wide range … on year. We are a people-focussed, profitable, growing software company with great career prospects. The Junior Service Delivery Manager role This is a customer facing role, with responsibility for the delivery of the service. You will contribute towards the delivery of planned activities and coordinate changes to services. … this role. Working across a number of customers in different markets your key responsibilities as a Service Delivery Manager would be to: Build excellent customer relationships: You will be a key point of contact with our customers and building strong relationships is core to successful service delivery. Change and More ❯

attention from potential customers. Collaborate with the marketing team to ensure consistent and compelling branding and messaging across digital channels. Monitor and improve the customer journey from product discovery to checkout, ensuring a seamless shopping experience. Promotions & Campaigns: Plan and execute promotional activities tailored to each platform, including price … promotions. Manage the timing and execution of promotional campaigns to ensure maximum visibility and customer engagement. Inventory & Supply Chain Coordination: Work closely with the supply chain and logistics teams to ensure inventory levels are managed efficiently, preventing shortages or excess stock. Track order fulfillment and ensure timely delivery to … prevent disruptions in the customer experience. Team Collaboration & Training: Support and collaborate with internal teams (sales, marketing, operations, finance) to drive alignment and ensure consistency across all ecommerce operations. Provide training and support for junior team members on best practices for managing ecommerce accounts. Sound interesting? To fill this More ❯

Insight Experience for Women - Software Engineering Fast track your career at our Insight Experience for Women, Software Engineering, Edinburgh, 2025 Do you want to learn more about Software Engineering, and how you can get your career off to a flying start? Our Insight Experience is your chance … frameworks to tackle complex problems and deliver industry leading services for our customers. What you'll do Join us for an enriching one-day experience in Edinburgh designed to give you a deep dive into our internship programme. The day will be split into two engaging sessions: a morning … esteemed members from our Gender Network, who will share valuable insights and engage in discussions. The afternoon will offer a hands-on opportunity to experience what it's truly like to be part of our programme, emphasising the real-life applications of learned skills. This year's Insight Programme More ❯

think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer's point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we … of connecting people, skills and technologies in new and exciting ways. Responsibilities Description of Role Service Delivery Manager Responsible for a portfolio of serviced customer accounts across the UK, ensuring services are delivered according to the contract specification and meet agreed KPIs and Service Levels. As the first point … of contact for key serviced clients, the Service Delivery Manager will be responsible for increasing the customer experience and liaising with internal North functions, including the service desk, NOC, PMO and field teams to ensure service excellence. As a customer facing role, a North Service Delivery Manager More ❯

interact well with multiple priorities in an extremely dynamic environment, initiating necessary tasks and ensuring complete follow up. Skills Required 8+ years hands-on experience developing Real-time/Enterprise scale applications using SQL, Rest API’s, Oracle Fusion and Cutover Scripts. Develop and integrate complex application modules using … services and application development tools such as Microsoft Visual Studio Code and MySQL Workbench Solid understanding of Api architecture and other integration technologies Strong experience in integrating with integration software such as OIC, SQL Scripting, and data conversion. Experience with relational database concepts, PLSQL, SQL queries, NoSQL, Build … secure applications with authentication and role-based access control. Strong focus on testing during development and knowledge of CI/CD Experience with JIRA, Rally, or some comparable tool Focus on customer experience and build product features that delight users. I am passionate about exploring new technologies. More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

priorities within assigned areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships … record of sound judgement and business acumen Acknowledged technical and market expert Acts as a role model, promoting the CNA brand and culture Education & Experience Master's degree or equivalent experience with professional certifications preferred. Typically a minimum of ten years of related work experience with demonstrated More ❯

with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn … and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient … overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills : Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and More ❯

with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn … and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient … overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills : Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and More ❯

with Product Strategy Leadership and the Design & Consultancy Director, you’ll connect research, business goals, and innovation to craft transformative products. Your work shapes experience visions, translates strategy into action, and empowers clients to deliver solutions that don’t just function—but truly inspire. Across industries, you’ll turn … and enhance product strategy. Research and Strategic Insights: Expertise in conducting and synthesizing user research, competitive analysis, and market benchmarks into actionable design strategies. Experience Vision & Roadmapping: Ability to create experience blueprints, define strategic initiatives, and prioritize design efforts alongside product and delivery managers. Human-Centred Design: Proficient … overall user experience. Planning & Delivery: Strong time management skills to manage multiple design initiatives, ensuring high-quality, timely delivery. Minimum 5 years of commercial experience in design Very strong English verbal and written communication skills Key Soft Skills : Facilitation & Collaboration: Proficient in steering collaborative efforts, communicating design decisions, and More ❯

to KYC. Our award-winning corporate digital identity (CDI) platform incorporates real-time data and documents from authoritative global public data sources and private customer information, to create and maintain digital risk profiles. Utilizing the expertise of a global transformation team of KYC and banking industry experts, as well … strategic data, technology and consulting partnerships, enables seamless integration of Encompass into existing workflows and systems. With Encompass the world's leading banks improve customer experience and increase business opportunities through consistent regulatory compliance and risk mitigation. With offices in Amsterdam, Glasgow, London, New York, and Sydney, we … and industry discussions on AI in RegTech and compliance. Skills, Knowledge and Expertise Lets get the technical stuff out the way first, your past experience as an Engineer will include working with: Proven experience in data science, AI, or ML roles with increasing leadership responsibility (people management experience More ❯

working with project teams to complete technical onboarding ,testing and production deployment. Ongoing projects include both CyberArk and SailPoint with the role requiring engineering experience in either one however preferably both. The role reports directly to the project manager. The role holder will work closely with our Cyber Security … of the IAM Vision/Roadmap • Work with colleagues and stakeholders to design IAM services that meet the desired controls and provide a positive customer experience. • Seeking continuously and proactively to improve quality of analysis, service delivery, and/or business decision making. • Undertaking an analysis of a range … of data sources, to produce options and recommendations for a workable solution and drive action from key decision makers Key Skills/Experience: • Experience in security or Cyber Security Degree • IT Security/Information Security knowledge • CyberArk PAM • SailPoint IdentityIIQ • Hands-on experience with Windows/Linux More ❯

Large Language Model (LLM) technologies to deliver engaging, intuitive, and adaptive content recommendations across all Amazon surfaces. We aim to facilitate seamless reasoning and customer experiences, surpassing the capabilities of previous machine learning models. We are looking for a passionate, talented, and resourceful Applied Scientist in the field of … the above areas. The ideal candidate would also enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, shipping solutions via rapid experimentation and then iterating on user feedback and interactions. Key job responsibilities As an Applied Scientist on the team … advances in the state of art. BASIC QUALIFICATIONS - PhD, or Master's degree and 3+ years of building machine learning models for business application experience - 3+ years of building models for business application experience - Experience programming in Java, C++, Python or related language PREFERRED QUALIFICATIONS - PhD in More ❯