existing Oracle E-Business Suite (EBS) on-premise ERP modules. The Service Transition Lead will work closely with the System Integrator, business stakeholders, existing IT Support teams and ITservicemanagement teams to establish sustainable service models, operational readiness and governance, and knowledge transfer. Essential Skills & Experience: Own and deliver the service transition plan aligned with the program milestones (SIT … Lead post-implementation service reviews Essential Skills & Experience Demonstrated experience as a Service Transition Lead or similar role in large-scale ERP/HCM programs. Strong background in ITServiceManagement (ITIL) and service transition disciplines. Proven ability to establish and embed support models for Oracle HCM Cloud and Oracle EBS coexistence. Experience working with system integrators (preferably Oracle) and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
QBE Management Services (UK) Limited
Process Owner - Knowledge, Incident & Request Management in our London office. In this role you will define the goals and the strategy for one or more of the globally aligned ITSM processes, ensuring these underpin and support the overall QBE IT strategy. The ITSM Lead role will be the recognized expert in their discipline. Responsible for driving process adoption and compliance … appropriate MI to ensure process adherence and effectiveness and in line with a positive risk culture, ensure any risks or issues are proactively identified and remediated promptly. Responsible for ITSMservice improvement activities as part of the Continuous Service Improvement Planning Continue to flex ITSM process to meet customer need and changing markets/behaviours Build positive, open and constructive More ❯
to incidents via the Incident Process including triage of incidents and escalation via the ServiceManagement Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining … and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper Devices & JUNOS) Network Authentication (e.g. Cisco ISE) Event Management Tooling (e.g. SolarWinds) ITSM Tooling & Processes Cloud Administration (e.g. Broadcom: vCenter - Use of, not Administration) Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions of up to More ❯
prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into ways of working and processes … of the service. Fulfil Service Requests relating to CMDB data including data updates and reporting, solving problems within the data Ideally possess ServiceNow accreditation's such as ServiceNow Fundamentals, ITSM Fundamentals ServiceNow CMDBF This is an umbrella only contract and requires 3 days per week onsite in Hampshire. More ❯
Basingstoke, Hampshire, South East, United Kingdom
Experis
About the Role - 3rd Line Cloud Network Engineer As a 3rd Line Cloud Network Engineer , you'll manage incidents, implement changes, and monitor systems using advanced event management and ITSM tools. You'll oversee PKI certificate management, distribute firmware and security updates, and support both physical and virtual network infrastructure. Responsibilities include collaborating with design and engineering teams, producing documentation … Firepower Management Centre) and Network Devices (Cisco IOS/NXOS/FXOS, Juniper JUNOS). Skilled in Network Authentication (Cisco ISE) and Event Management Tooling (SolarWinds). Understanding of ITSM processes and effective incident/change management. Excellent troubleshooting, documentation, and stakeholder communication skills. Step into this exciting opportunity as a 3rd Line Cloud Network Engineer and help shape secure More ❯
in-arm with our own Account Managers, Solution Engineers, Channel Partners, Product and Marketing organisations. Responsibilities What you'll do Expert Product Selling: Act as a knowledge leader in ITSM industry trends to inform sales strategies and positioning of Jira ServiceManagement within large enterprise customers Sales Strategy Development: Collaborate with sales teams to develop and execute sales strategies that … and Partner Management teams to align on sales strategies and explore co-selling opportunities Qualifications Your background Minimum 7+ years of sales experience with Enterprise accounts Extensive experience in ITSM and ESM solution sales Strong understanding of industry trends and competitive landscape Ability to engage with C-level executives and technical audiences Proven track record of driving sales growth and More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Hirecracker
systems (HubSpot, Salesforce), LinkedIn Sales Navigator, and sales enablement tools Exceptional communication and consultative selling skills Solutions-oriented mindset with a bias for action and ownership Desirable: Experience with ITSM, SIAM, or related service delivery frameworks To Be Considered: Please either apply by clicking online or emailing me directly to . For further information, call or . By applying for … to required skills) your application to our client in conjunction with this vacancy only. Key Skills: Account Executive, Strategic Sales, Managed Services, SaaS, Enterprise Sales, Pipeline Development, Solution Selling, ITSM, SIAM, Outsourcing, Business Development, CRM, Hirecracker, HCSales More ❯
You’ll Be Doing: Supporting and maintaining physical and virtual network infrastructure Managing PKI certificates and distributing firmware/security updates Responding to escalations from 2nd Line checks using ITSM tooling Collaborating with design and engineering teams on new releases Monitoring systems via SolarWinds and maintaining documentation (e.g. patching schedules, work instructions) What You’ll Bring: Essential Skills: Hands-on … Cisco Firepower) Familiarity with Cisco and Juniper network devices (IOS, NXOS, FXOS, JUNOS) Knowledge of network authentication (e.g. Cisco ISE) Experience with event management tooling (e.g. SolarWinds) Exposure to ITSM processes and cloud platforms (e.g. vCenter – user level) This is a brilliant opportunity to work in a secure, fast-paced environment where your expertise will directly impact service delivery. If More ❯
and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. SRE for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting and cloud technologies. Good to have proficiency with: Programming - Java, vert x, Python, Shell Scripting, GO, REST SRE - Kubernetes, Splunk/ELF, Openshift … CI/CD DB Postgres/Couchbase/Oracle Technical Skill Managing production support for mission-critical platforms Implementing and following ITSM processes for incident handling Writing automation scripts using Shell, Python , or Go Deploying and managing Kubernetes clusters in production Operating and troubleshooting OpenShift environments Building and maintaining CI/CD pipelines for cloud-native apps Monitoring and alerting More ❯
crawley, west sussex, south east england, united kingdom
HCLTech
and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. SRE for production support of mission critical tokenization platform. Candidate should be strong in ITSM process and hands-on with automation scripting and cloud technologies. Good to have proficiency with: Programming - Java, vert x, Python, Shell Scripting, GO, REST SRE - Kubernetes, Splunk/ELF, Openshift … CI/CD DB Postgres/Couchbase/Oracle Technical Skill Managing production support for mission-critical platforms Implementing and following ITSM processes for incident handling Writing automation scripts using Shell, Python , or Go Deploying and managing Kubernetes clusters in production Operating and troubleshooting OpenShift environments Building and maintaining CI/CD pipelines for cloud-native apps Monitoring and alerting More ❯