126 to 150 of 163 ITSM Jobs in the South East

resolve issues. Oversee significant IT changes, ensuring comprehensive testing before production deployment. Champion continuous improvement and optimization of IT services. Manage service escalations with ITSM partners and the Service Quality & Assurance team. Communicate service events, outages, and disruptions as part of the Major Incident Management process. Participate in 24/… Management activities. Monitor KPIs, including customer satisfaction, and address underperformance. Build relationships of trust with business colleagues and external partners. Foster collaboration with the ITSM provider and key ecosystem partners to deliver cost-effective IT services. Reporting & Quality Assurance: Monitor KPIs and customer satisfaction, taking action to address underperformance. Ensure … goals and objectives. Identify opportunities for efficiency and value through innovation, technology initiatives, and partnerships with suppliers. Key Skills & Experience: Extensive experience in IT service management, with a focus on multi-sourced environments. 5+ years of customer service experience, preferably in a senior role. Proven leadership, change management, and results More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

upgrades and expansions. Provide support for the company's applications and assist users with usage and troubleshooting. Log all incoming requests in the IT service management system and ensure that users receive efficient and timely support. Escalate unresolved issues to senior IT support technicians or other appropriate technical staff. Perform … experience in an IT support role, preferred but not required. Knowledge of Microsoft Office applications, Windows Operating System, and basic networking principles. Familiarity with ITSM tools, Active Directory, and basics of troubleshooting network issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Eagerness to progress and More ❯

Job Summary We are looking for a skilled Technical IT Project Manager to lead our ambitious IT modernisation program, focusing on migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate More ❯

the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your More ❯

the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your More ❯

the ability to explain technical issues clearly and effectively Strong troubleshooting skills, solid understanding of network engineering principles, and familiarity with IT Service Management (ITSM) systems Experience with change management processes or supporting network infrastructure projects is desirable Industry certifications (e.g., Cradlepoint, Ruckus, Cisco) are preferred and will strengthen your More ❯

This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key Responsibilities … Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value to the … business. Act as the subject matter expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme More ❯

This role will serve as the strategic lead for the enterprise-wide ITSM Transformation Programme at Virgin Media O2. The successful candidate will be responsible for driving the strategic direction, governance, and delivery of the programme to ensure alignment with business objectives and long-term IT service excellence. Key Responsibilities … Provide strategic leadership and direction to the ITSM Transformation Programme team , ensuring successful delivery against defined outcomes and business objectives. Represent the programme at monthly senior leadership team (SLT) Steering Committees , presenting updates with clarity, authority and influence, and clearly articulating the programme's progress, challenges, and value to the … business. Act as the subject matter expert for ITSM , providing guidance, challenge, and support to the programme team and wider stakeholders. Maintain a strong understanding of the target ITSM architecture (BMC Helix) , and act as a key voice of authority on its design, integration, and implementation implications. Support the programme More ❯

Cloud Computing Expertise in cloud services like SaaS, PaaS, and IaaS. Managing hybrid or multi-cloud environments. Cloud migration strategies and cost management. IT Service Management Familiarity with ITIL frameworks. Experience with helpdesk systems and ITSM platforms (D365, SysAid). Emerging Technologies Ability to assess the impact of new technologies More ❯

effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and … being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

effective communication with users, keeping them informed of issue/request status and ensuring positive customer experience. Log all customer interactions in the designated ITSM tool, taking ownership of incidents through to resolution. Conduct quality analysis where required. Escalate complex issues to appropriate support teams, ensuring timely follow-up and … being able to adapt to unexpected situations. Active listening, problem solving and analytical skills. Desirable skills/knowledge/experience: ITIL Foundation certification. Proficiency ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration. Rewards & Benefits TCS is consistently voted a Top Employer in the UK and globally. Our More ❯

MDM/UEM) Observability and Monitoring (ELK, Prometheus, AppDynamics, etc.) End-User Computing (VDI, physical endpoints, OS lifecycle) End-User Services and Service Desk (ITSM, automation, FCR, CSAT) Serve as a trusted advisor to business and IT executives, translating business requirements into future-ready technical solutions. Lead the architecture governance … deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder More ❯

Cloud Technical Lead - Hybrid Nice to meet you! We're a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers. We're also a More ❯

delivering digital solutions in secure environments Desirable: Secure infrastructure and cloud expertise Cyber security, DevSecOps, data analytics, or open-source technologies IT service management (ITSM/ITIL) Higher-level security clearance or willingness to obtain Excellent negotiation and bid leadership skills Together, as owners, let's turn meaningful insights into More ❯

delivering digital solutions in secure environments Desirable: • Secure infrastructure and cloud expertise • Cyber security, DevSecOps, data analytics, or open-source technologies • IT service management (ITSM/ITIL) • Higher-level security clearance or willingness to obtain • Excellent negotiation and bid leadership skills #LI-SB2 Together, as owners, let's turn meaningful More ❯

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not … resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes. • Manage your workload efficiently to ensure deadlines are met and project plans are More ❯

the monitoring and maintenance of both client-based cybersecurity services and back-end infrastructure. All work will be logged and tracked using our IT Service management platform (Ivanti) to ensure that SLA’s and KPI’s can be tracked. Responsibilities: • Work with clients to deploy Cybersecurity services including (but not … resolution of in-life issues • Identify potential service issues and address proactively, working with clients and colleagues to ensure continuity of service • Use the ITSM platform (Ivanti) to track the deployment of services, incidents, problems and changes. • Manage your workload efficiently to ensure deadlines are met and project plans are More ❯

This ITSM Service Manager role is an exciting opportunity for an experienced IT Service professional to join a prestigious financial institution based in Central London. The role focuses on establishing and managing a robust Service Management function for the company's operational estate, ensuring high-quality service delivery. Reporting to … trading systems; Exchange or Clearing House experience advantageous Demonstrated expertise in supporting critical applications and defining SLAs/service procedures Strong skills in deploying ITSM tools/processes and mentoring technical teams Ability to solve complex problems under pressure and communicate effectively with diverse audiences ITIL certification or equivalent experience More ❯

implementation. Bachelor's degree in Computer Science, Artificial Intelligence, or a related field. Deep knowledge of ServiceNow's key product suites (e.g., HRSD, CSM, ITSM, FSM, Procurement, Workflow automation). Knowledge of ServiceNow's UX frameworks, AI-driven experiences, and process automation capabilities. Experience with Now Assist AI, Virtual Agent … scalable approach. Design and deliver cross-functional ServiceNow solutions that integrate seamlessly into enterprise service models, optimizing user journeys and workflows across modules like ITSM, HRSD, CSM, and Procurement. Partner with UX and digital teams to ensure ServiceNow products provide a consumer-grade, intuitive experience that drives adoption and usability. More ❯

Director - Process Excellence Office (IT Service Management) Employer: Mars Location: Slough, Berkshire, United Kingdom Salary: Competitive Closing date: 12 May 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean … easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context. … and implement best in class and fit for purpose Service Management strategy that aligns with organization goals and strategy. Drive the adoption of the ITSM Process and measure the efficiency and effectiveness of processes. Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee More ❯

Director - Process Excellence Office (IT Service Management) Employer: Mars Location: Slough, Berkshire, United Kingdom Salary: Competitive Closing date: 12 May 2025 Job Description: In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and implement Service management processes, CMDB, Service Introduction, Lean … easier is better. What are we looking for? Master's degree in engineering, management, and related field preferred, or equivalent experience. Extensive experience in ITSM, L6S, CMDB, Disaster recovery, and service Introduction to Operations. Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context. … and implement best in class and fit for purpose Service Management strategy that aligns with organization goals and strategy. Drive the adoption of the ITSM Process and measure the efficiency and effectiveness of processes. Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics. Oversee More ❯

efficiency, and effectiveness. What are we looking for? Master's degree in engineering, management, or related field preferred, or equivalent experience. Extensive experience in ITSM, Lean Six Sigma, CMDB, Disaster Recovery, and Service Introduction to Operations. Proven track record in understanding and shaping strategic Service Management analytics solutions within a … Office), external partners, and the wider organization to design and implement best-in-class Service Management strategies aligned with organizational goals. Drive adoption of ITSM processes and measure their efficiency and effectiveness. Provide strategic recommendations based on data and insights from ITSM performance metrics. Oversee the design, implementation, maintenance, and More ❯

who wants to make a difference within your day-to-day work, but of course there are a few other requirements: Experience in using ITSM systems to log and track incidents. Ability to identify and escalate recurring issues to relevant teams. Excellent team working skills to build strong relationships and … swiftly resolve IT queries or problems, delivering excellent customer service with a calm, assured, and empathetic approach. Log and track end users' incidents using ITSM systems, adhering to SLAs. Identify recurring issues and challenges faced by end users, escalating them to relevant teams for further investigation. Build and configure computers More ❯