101 to 125 of 172 SLA Jobs in the South East

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

sector. Communicate effectively with others Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Recruitment Batch Loader. Effectively discuss complex More ❯

growth and accountability Monitor outsourced supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with the ability to thrive in a More ❯

and preventative maintenance as required Conduct site surveys and small works installations, including client handovers Travel to domestic and European client locations (as needed) Work rotational shifts to meet SLA and KPI requirements Manage fault tickets and ensure timely updates and resolution Maintain high levels of customer satisfaction and uphold commercial standards Complete all necessary administrative tasks to support engineering More ❯

endpoint compliance with healthcare IT security standards, including HIPAA and internal cybersecurity policies Support hardware lifecycle management, including imaging, asset tagging Maintain IT service records via ticketing systems, ensuring SLA compliance and escalation where necessary Assist in the preparation for audits by maintaining accurate and up-to-date documentation Training Digital Support Technician Level 3 (A level) Apprenticeship Standard The More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA’s. Benefits: 25 days holiday, rising to 28 days after 5 plus years’ service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

resolve issues. Assist with configuration, upgrades, and maintenance of broadcast equipment and file-based media workflows. Ensure all work and incidents are logged and tracked in Fresh Service, meeting SLA targets. Work on multiple priorities simultaneously Communicate clearly with business users and prioritise requests effectively. We are looking for individuals who can demonstrate the following key competencies in their day More ❯

with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers. Key Responsibilities Oversee daily operation of the three key support teams Act as the main point of contact for escalated issues within More ❯

with the Head of Support in managing the day to day activities of three key internal teams. The Support Team Lead will ensure these teams are working effectively, meeting SLA targets and providing high quality outcomes for customers. Key Responsibilities Oversee daily operation of the three key support teams Act as the main point of contact for escalated issues within More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

teams. Key Responsibilities Provide first-line customer support via phone and email Log all job details into the IT system accurately Plan and schedule engineers’ routes in line with SLA requirements Liaise with engineers, parts dispatch, and support teams Confirm job completions and provide updates to customers Maintain accurate records and documentation Key Capabilities: Initiative and proactive problem-solving Ability More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA’s Ensure the integrity of the SAP P&SC configuration in the SAP systems across multiple landscapes. Ensures the SAP P&SC Team; Solution Leads, Functional and Support Analysts (where More ❯

Resolving customer queries & complaints via telephone and email Support internal and external customers, validating customer return requests within company terms & Vendor guidelines. Resolving customer queries & complaints within Company & Dept SLA ensuring query followed through to resolution Work across internal and external teams of all levels to proactively support the customer In order to set you up for success, we are More ❯

modernize legacy OSS/BSS stacks into modular, API-exposed digital ecosystems. Enable and scale Enterprise Business services — including managed SD-WAN, VPN, Broadband, and Hybrid Network offerings; ensure SLA, QoS, and service assurance compliance. More ❯

digital infrastructure, or related sectors (telecoms, clean energy). Expertise: Deep, hands-on knowledge of data centre/end-to-end facility operations; can assess staffing models, workflow tools, SLA management, and vendor relationships. Track Record: Success at unifying disparate legacy operations into cohesive systems; experience with greenfield and brownfield assets is highly valued. Leadership: Natural team builder with strong More ❯