151 to 172 of 172 SLA Jobs in the South East

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

and escalate problems as appropriate. Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place. Investigate defects or problems; work with internal CLS teams and external vendors to Identify solutions and support any fixes that are required as part … appropriate, contribute to the development of existing and new IT process and procedures to enhance service transitioning and the service lifecycle. Demonstrate good problem management ownership and prevention of SLA breaches under Incident/Problem Management processes. Leadership Through example and behaviour, strive to provide peer leadership to other team members ensuring a level of excellence is achieved in delivering More ❯

across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯

across the council. What You'll Be Doing Lead ICT Admin Operations: Be the go-to expert for all administrative and financial processes, including income generation, expenditure tracking, and SLA management. Procurement Leadership: Manage procurement of all ICT hardware, software, and supplies—liaising with suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the … levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service desk systems, and financial processes (including Integra and SLA management). Skills: Excellent communication, organisation, and customer service skills. A self-starter with initiative and a drive for continuous improvement. Knowledge: Solid understanding of ICT terminology, financial management, ITIL More ❯

Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯

Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯

Lead Network Engineer London - Hybrid We're looking for a Lead Network Engineer to lead a small team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers More ❯

of schedule the worker need to communicate this with Supervisors/TLs to decide on appropriate actions Pallet Movement/Work Planning Ability to work to driven targets and SLA and time management skills. Boxing and Unboxing IT equipment You are the candidate Good written and verbal communication skills. IT background Data input experience is essential Flexibility to react to … demand on short notice. Proactive whilst being a team player Ability to work to driven targets and SLA and time management skills. Knowledge of I.T componentry. Accuracy and attention to detail. IND/LET More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯

To provide a high level of internal account management & admin support to the sales team, allowing the sales team to achieve target and providing customer excellence by meeting all SLA’s. Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships. To ensure clients receive the very best … service levels through both internal account management and procedural efficiency. KEY RESPONSIBILITIES: Be the first point of contact for all incoming customer queries & respond within our standard 4-hour SLA Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer Work in collaboration with our Legal & Contract … ordinate and liaise with other internal departments where they own a specific process and ensure the customer is in receipt of the necessary tools/information within the business SLA Ensure any contracted or agreed monthly reports are compiled and distributed in advance of effective date. To advise customers on licensing procedures and discuss purchasing options with them. Management of More ❯

vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯

vendor best practice, following defined processes and procedures and to meet agreed availability and performance KPIs. Ensuring all colleague infrastructure support tickets are resolved/fulfilled in line with SLA and colleague satisfaction targets, following agreed ITSM processes. Ensuring that all infrastructure components are managed to the appropriate level of risk with respect to security patches, software/firmware revision … place and aligned to business requirements. Providing periodic reporting and management information on infrastructure delivery initiatives, operational KPIs and budget management. (including KPIs such as uptime, incident response times, SLA adherence, and project delivery metrics) What we’ll expect from you Extensive experience as a Senior infrastructure Engineer in a colleague centric, multi-site businesses Previous experience working in mixed More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

early-career team members . Key Responsibilities Lead and manage a support operation of 40+ people, across multiple support functions. Oversee daily service desk performance, ticket triage, escalations, and SLA adherence. Coach and develop junior staff and early-career professionals to build capability and confidence. Support Team Leaders in performance management, quality auditing, and 1-2-1 coaching. Act as … large , multi-functional customer support team (40+). Proven leadership in a service desk or technical support environment. Passion for developing people - especially mentoring younger team members. Skilled in SLA/KPI management, reporting, and quality assurance. Exceptional communication, organisation, and problem-solving abilities. Knowledge of telecoms, broadband or tech support is beneficial. Experience working within ISO and GDPR-compliant More ❯

Shift Engineer, Data Centres page is loaded Shift Engineer, Data Centresremote type: On-sitelocations: Slough, GBRtime type: Full timeposted on: Posted Todayjob requisition id: REQ461223 JLL empowers you to shape a brighter way .Our people at JLL and JLL Technologies More ❯

NEW CONTRACT ROLE - FIELD SERVICE TECHNICIAN (LEVEL 2 - BREAK/FIX) UK-Based Candidates Only | Contract: 3rd Nov - 19th Dec 2025 (+ possible extension) | £140 per day Inside IR35| Mileage + Parking Claimable | Field-Based (London, RG/OX Area More ❯

Business as Usual (BAU) projects and approved change works. You'll also ensure that all calls allocated to you are delivered within NG Bailey's clients Service Level Agreements (SLA). Some of the key deliverables for this role include: Be responsible in ensuring all calls allocated are delivered within NG Bailey's clients Service Level Agreements (SLA). Monitor More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

and support of the following: Calibration and verification of Datalogic, and Bizerba Scanner Scales to strict metrological standards in various Teir 1 and Tier 2 supermarkets within the UK. SLA driven Support into Retail outlets. IMAC - Install, Move, Add and Change of retail weighing scales, scanners, PEDs, PCs. Project work including retail weighing scales, Scanners, PEDs and PC Rollouts. Providing … holdings are always sufficient to ensure that you can achieve first time fix resolutions in most site visits. Working with other members of your team to ensure that regional SLA targets are consistently achieved, and that customers satisfaction levels are consistently high. Always representing the company to the highest possible standards by taking pride in your work and pride in … delivering truly outstanding levels of customer service. Managing your workload to achieve the SLA's in the most efficient way. To be successful in this role you will need to demonstrate the following values: Trust & Transparency - An open and honest approach to all you do is vital to everything we do for our customers and for each other. Drive for More ❯

security, and support services to businesses across multiple sectors. In this role, you’ll lead a team of 3rd Line Engineers, supporting the Head of Service Desk to drive SLA and XLA performance, manage escalations, and enhance processes to deliver an exceptional customer experience. You’ll also coach and develop team members, oversee incident ownership, and collaborate across technical functions … Security, Cloud, and Modern Workplace technologies Relevant certifications such as VCP, MS102, AZ104, AZ305, CCNA, CCNP-ENT, JNCIS-ENT, or VMCE (desirable) Hands-on experience managing incidents, escalations, and SLA-driven environments Ability to improve processes, coordinate workloads, and ensure service delivery excellence If you’re an experienced Team Lead or 3rd Line Engineer looking to step up into a More ❯

About Us A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global More ❯

main point of contact for all design-related queries • Completion of regular design audits (processes, spreadsheets, reporting) Daily Management of Design Team • Allocate daily workloads to team members following SLA and priority order • Update relevant documents (daily workload trackers) & attend management meetings • Oversee design QCs to ensure high-quality outputs • Conduct monthly 1:1s to support staff development and process … senior management Management of Design Team KPIs • Track, monitor and report on team KPIs • Ensure monthly KPI targets are consistently met • Oversee delivery of websites within a 3 day SLA Project Management • Accurately track individual designers' project work • Conduct regular follow-ups and check-ins to ensure timely project completion Main Point of Contact for Design • Escalate any issues raised More ❯