101 to 125 of 842 Service Delivery Jobs in the South East

stages of a transformation project, from diagnostic to implementation. Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements. Service delivery in Digital Operations (digital solutions and data and analytics) and/or regulatory driven transformation, technology implementations (platforms/systems), large mergers … and integrations. Facilitating, or leading, client workshops to scope and design transformational solutions. Identifying, managing and mitigating risks and issues throughout the delivery lifecycle. Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability. Whilst the role will enable successful candidates to operate … all of the following capability areas: Planning and leading workstreams on large scale operational transformation engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation More ❯

stages of a transformation project, from diagnostic to implementation. Planning, leading and performing diagnostic analysis by applying analytic techniques on large operational transformation engagements. Service delivery in Digital Operations (digital solutions and data and analytics) and/or regulatory driven transformation, technology implementations (platforms/systems), large mergers … and integrations. Facilitating, or leading, client workshops to scope and design transformational solutions. Identifying, managing and mitigating risks and issues throughout the delivery lifecycle. Developing and continually improving solutions, methodologies and tools to deliver consistent world class operating excellence capability. Whilst the role will enable successful candidates to operate … all of the following capability areas: Planning and leading workstreams on large scale operational transformation engagements including strategy, operating model design, conducting maturity assessments. Service delivery in regulatory driven engagements and/or digital operations, platforms and software implementations. Experience delivering Capital Markets engagements from initiation to implementation More ❯

Global Service Desk Manager We are recruiting a Global Service Desk Manager to join our Esher based team at Healix. In this role you will oversee the Global Healix IT Service Desk which provides application and user support around the world. The role is crucial to ensuring … both our internal and external customers receive an excellent level of service no matter where they are located. This role will involve regular communication with the IT team in Esher and other locations, staff members across the group, senior stakeholders, the Group CTO, suppliers and IT departments of third … this role early to mid June. Requirements: Experience: 5+ years in a similar role, strong knowledge of ITIL framework and best practices, proficient in service desk software and ITSM tooling, Microsoft 365, Microsoft Intune, PC setup and configuration, understanding of Windows server technologies and Active Directory services. Skills: Excellent More ❯

services to help businesses optimize and modernize their IT operations using modern and forward-thinking technology solutions. Their work culture emphasizes collaboration, innovation, and delivery of value to clients with a fast-paced and dynamic environment where you can take ownership of projects and work as part of a … for project implementations Develop strategic talent acquisition plans aligned with organizational growth Technical Oversight Stay current with emerging Microsoft technologies and industry trends Ensure delivery of high-quality, innovative solutions Experience working with Microsoft Copilot Maintain a comprehensive understanding of Microsoft licensing and service models Provide technical risk … assessment and mitigation strategies Drive continuous improvement in service delivery methodologies Delivery services: Support with RFPs by defining support and service requirements, and resource profiles, and providing technical solutions and governance for new opportunities. Create detailed documentation, technical diagrams, and executive summaries to clearly communicate our More ❯

the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report … traffic management reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ … and design, implement and support differentiated Internet products Follow up customer service escalation with internal departments and external suppliers Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining More ❯

the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report … traffic management reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ … and design, implement and support differentiated Internet products Follow up customer service escalation with internal departments and external suppliers Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining More ❯

Key Responsibilities: Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test/ops teams for timely delivery. Ensure operational readiness before service go-live … and enforce service acceptance criteria. Collaborate with internal teams and third-party vendors to ensure smooth transitions. Deliver regular reports covering success rates, trends, and improvement areas. Promote continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product …/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party Vendors Key Skills & Experience: 5+ years of experience in ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong More ❯

Key Responsibilities: Develop and manage Change Management, Release Management, and Service Transition processes. Lead CAB meetings, oversee change reviews, approvals, and implement robust back-out plans. Maintain release calendars and coordinate with dev/test/ops teams for timely delivery. Ensure operational readiness before service go-live … and enforce service acceptance criteria. Collaborate with internal teams and third-party vendors to ensure smooth transitions. Deliver regular reports covering success rates, trends, and improvement areas. Promote continuous improvement, governance, and compliance with ITIL best practices. Stakeholders You'll Work With Internal: Senior Leadership Team, Technology Leads, Product …/Service Owners, IT Service Desk External: Supplier Partners, 3rd Party Vendors Key Skills & Experience: 5+ years of experience in ITIL-based Service Management (Change, Release & Transition) Proven experience managing complex IT changes and large-scale releases Familiarity with IBM tools, ServiceNow, or equivalent ITSM platforms Strong More ❯

demands across various segments. The Senior Manager will play a crucial role in bridging the gap between cutting-edge AI innovations and enterprise-grade service delivery. By implementing robust LLMOps practices and ensuring strict governance alignment, this leader will champion operational excellence while adhering to Mars' Responsible AI principles. … Data Science, or a related technical field 8+ years of experience in enterprise technology roles, with 3-5 years focused on platform operations or service management Hands-on experience with managing GenAI/ML platforms and LLM-based services (e.g., OpenAI, Anthropic, Azure OpenAI, Hugging Face) Proven track record … in implementing and scaling MLOps or LLMOps practices in a production environment Certifications in cloud platforms (e.g., Azure, AWS, GCP) and/or ITIL Service Management preferred Advanced coursework or certifications in AI/ML, MLOps, or LLMOps is a strong plus Ongoing learning and participation in GenAI or More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will … engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement … of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and infrastructure, including end-user support, networking, cloud platforms (e.g. More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will … engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement … of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and infrastructure, including end-user support, networking, cloud platforms (e.g. More ❯

and cost-effective technology solutions and services to a diverse range of industries. Their forward-thinking approach, combined with a strong commitment to customer service and long-term partnerships, has positioned them as a trusted advisor in the IT services space As the Service Desk Manager, you will … engineers (team of 5). Your role will be pivotal in driving operational excellence, cultivating a culture of continuous improvement, and ensuring the consistent delivery of exceptional customer service. You will align service delivery with organizational goals, effectively manage stakeholder expectations, and contribute to the ongoing enhancement … of their IT service management practices. Essential Requirements: Proven experience managing a multi-tiered IT support team (1st to 3rd line) Strong leadership and team management skills Demonstrated hands-on technical expertise across a broad range of IT systems and infrastructure, including end-user support, networking, cloud platforms (e.g. More ❯

Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am … 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to … agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/ More ❯

Active SC Clearance is essential Location: Central Milton Keynes A Security Cleared (Minimum SC) First Line Analyst is required to join a Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am … 7pm. You will provide technical support and service delivery to this organisations customers who are typically central Government or Law enforcement. You will be responsible for Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching to users, ensuring adherence to … agreed standards and procedures. Essential Skills and Experience: Experience working for a Managed Service Provider (MSP) and familiarity with managing support contracts and SLAs. Strong knowledge of common desktop operating systems (Windows, MacOS) and mobile devices (iOS, Android). Basic networking knowledge to assist with issue troubleshooting (TCP/ More ❯

be based onsite 5 days a week. The Role : * Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation … maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : AS400/iSeries Mainframes (preferable) RPG … Microsoft 365 stack- including Power Platform, Azure, SharePoint Knowledge of cloud platforms and technologies Knowledge of data warehousing, architecture and networks Experience running a service delivery team and delivering high quality service management. Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On More ❯

Murex Delivery Manager 4/5 Month contract – Inside IR35 London based – Hybrid working (2/3 days onsite) Banking sector Possible request to travel to India for training purposes (1-2 weeks) We are seeking a Murex Delivery Manager to lead and manage a multi-disciplinary team … during a strategic transformation of the Murex support and delivery organisation. This individual will act as the key delivery lead across both client and Murex teams, ensuring effective management of Murex training programs, skills assessments, and workforce planning. You will also be involved in the preparation of a … Team Leadership & Coordination Lead and coordinate a blended team of client personnel and Murex consultants. Serve as the central point of contact across all delivery and training streams. Training & Skills Assessment Oversee the execution of Murex training plans tailored to various functional and technical roles. Manage the rollout of More ❯

Murex Delivery Manager 4/5 Month contract – Inside IR35 London based – Hybrid working (2/3 days onsite) Banking sector Possible request to travel to India for training purposes (1-2 weeks) We are seeking a Murex Delivery Manager to lead and manage a multi-disciplinary team … during a strategic transformation of the Murex support and delivery organisation. This individual will act as the key delivery lead across both client and Murex teams, ensuring effective management of Murex training programs, skills assessments, and workforce planning. You will also be involved in the preparation of a … Team Leadership & Coordination Lead and coordinate a blended team of client personnel and Murex consultants. Serve as the central point of contact across all delivery and training streams. Training & Skills Assessment Oversee the execution of Murex training plans tailored to various functional and technical roles. Manage the rollout of More ❯

to enhance collaboration between the technical team and the global business units. About the Role We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization. This role … involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office … SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service alignment and value delivery. Overseeing More ❯

SC Cleared Service Desk Analyst Milton Keynes - Onsite ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring … adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and interested, please apply today More ❯

SC Cleared Service Desk Analyst Milton Keynes - Onsite ASAP Start - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/… x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring … adherence to agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearance 1st Line Service Desk Analyst If you are available and interested, please apply today More ❯

London (4 Days Per Week on-site) £49.5 - £58.5k 2 Year FTC We are seeking an experienced Senior IT Project Manager to lead the delivery of IT elements within major estates-related initiatives, including new buildings, refurbishments, and technology infrastructure upgrades, all aligned to the clients strategic goals. As … part of this specific team, you'll work at the heart of cross-functional delivery, collaborating with Estates, IT Services, senior leadership, and third-party vendors to ensure seamless alignment between IT and Estates methodologies - including RIBA, ITIL, and both Waterfall and Agile delivery approaches. Key Responsibilities: Lead … IT workstreams within major Estates programmes, ensuring delivery against project goals, budgets, and organisation-wide objectives. Liaise with stakeholders from senior leadership to vendors, developing robust project plans and clearly defined IT specifications. Ensure IT procurement, design, and implementation are aligned with the RIBA Plan of Work and IT More ❯

Overview We’re seeking two experienced Project Managers with strong consultancy backgrounds and a track record of success in permanent roles to lead the delivery of a greenfield service transformation initiative. This is an exciting opportunity to work on a large-scale project, building a modern, ITIL-aligned … service organisation from the ground up. Experience and Skills Required Consultancy Background : Extensive experience working in consultancy environments, managing service transformation projects for a range of clients. Project Management Expertise : Experience managing service transformation projects, particularly in operations and service design. Technical Understanding : Strong knowledge of … cloud migration, and application services to liaise effectively with technical teams and third-party providers. ITIL Knowledge : Familiarity with ITIL frameworks and principles for service delivery and management. This role is ideal for project managers with consultancy backgrounds who thrive in fast-paced, transformative environments and are passionate More ❯

An Application Service Owner is now sought by a global manufacturer and retailer to take responsibility for new central business application. Initially this will be a 12-month fixed term role with the possibility to become a permanent role. Initially the successful Application Service Owner will be involved … party, becoming responsible application management, support processes, incident and change ensuring the provision of an effective and reliable application. Key tasks of the Application Service Owner Ensure effective operation of incident, request and problem management processes based on ITIL best practice Collaborate with internal IT functions and external vendors … in delivering application management Service performance reporting to understand the effectiveness and performance of the solutions verses agreed expected SLAs Maintain compliance, with the proactive management of any risks. Management and coordination of full change life cycle. Continuous improvement working with cross functional teams Maintain detailed high-quality document More ❯

Telecom London POPs, the network devices include CT global Internet backbone, SDH/DWDM Sino-Europe backbone and Voice Switching equipment. International circuits’ implementation, service provisioning, service delivery, troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report, traffic management … reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Stay close communication and cooperation with China More ❯

Telecom London POPs, the network devices include CT global Internet backbone, SDH/DWDM Sino-Europe backbone and Voice Switching equipment. International circuits’ implementation, service provisioning, service delivery, troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report, traffic management … reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Stay close communication and cooperation with China More ❯