151 to 175 of 874 Service Delivery Jobs in the South East

transformation, having launched two major digital platforms successfully and a roadmap ramping up of new products for their internal Brokers and external clients. : The Service Manager sits within the Digital team and will report directly to the Head of Digital. As a Digital Service Manager , your mission is … the key point of contact for clients, brokers, and internal teams, ensuring successful adoption and use of the platforms while also establishing scalable, lightweight service management processes. This is a hands-on, client-centric role, perfect for someone who thrives in a fast-moving, startup-like digital team environment. … teams onto Lockton’s digital platforms Develop training materials, user guides, and onboarding manuals Deliver training sessions and proactive client engagement to ensure adoption Service Management & Support Design and implement a light-touch ITIL service model aligned with Lockton’s internal ITSM framework Manage incoming issues (approx. More ❯

play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will … shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS … training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional More ❯

play a pivotal role in reviewing our HR technology platform. The successful candidate will be responsible for identifying and rolling out improvements, overseeing the delivery of regular management reporting requirements and working with HR colleagues to ensure data is accurate. Working as part of the HR function, you will … shared across the firm efficiently through integrations and accurate reporting Develop, and maintain security and permissions architecture as defined by the firm Oversee the delivery of regular reports to the business, assisting or providing guidance with writing reports where necessary. Oversee report design. Instil best practice within the HRIS … training activities as necessary Allocate HRIS resources to plan and manage high intensity annual processes, such as appraisals and salary reviews Monitor and enhance service delivery standards to ensure Service Level Agreements with Access (Vendor) are met or exceeded Acts as Technical Lead for SelectHR, producing functional More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

global law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being … these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with other internal support teams, internal senior management and … suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident reviews Attend and actively participate in all daily stand More ❯

Job Purpose We are seeking a skilled and motivated CRM IT Project Manager to lead the delivery of a new or enhanced Customer Relationship Management (CRM) system within a higher education or public sector environment. This role will be responsible for managing the end-to-end implementation, ensuring the … system aligns with organizational goals and supports improved service delivery, customer engagement, and operational efficiency. Key Responsibilities Lead the planning, execution, and delivery of CRM-related IT projects across the organization. Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. Manage project budgets, timelines … and integration with legacy systems. Strong documentation, reporting, and presentation skills. Desirable Qualifications PRINCE2 Practitioner, Agile PM, or PMP certification. ITIL Foundation or other service management qualifications. Knowledge of customer service operations or citizen engagement strategies in the higher education or public sector. More ❯

Job Purpose We are seeking a skilled and motivated CRM IT Project Manager to lead the delivery of a new or enhanced Customer Relationship Management (CRM) system within a higher education or public sector environment. This role will be responsible for managing the end-to-end implementation, ensuring the … system aligns with organizational goals and supports improved service delivery, customer engagement, and operational efficiency. Key Responsibilities Lead the planning, execution, and delivery of CRM-related IT projects across the organization. Define project scope, objectives, deliverables, and success criteria in collaboration with stakeholders. Manage project budgets, timelines … and integration with legacy systems. Strong documentation, reporting, and presentation skills. Desirable Qualifications PRINCE2 Practitioner, Agile PM, or PMP certification. ITIL Foundation or other service management qualifications. Knowledge of customer service operations or citizen engagement strategies in the higher education or public sector. More ❯

Line Support Engineer – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a … high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests … they arise Managing client expectations through clear communication Essential Skills & Experience: Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver More ❯

Line Support Engineer – Kent – Consultancy - £25,000-£30,000 + Excellent Benefits Overview: An exciting opportunity has arisen with an award-winning IT Managed Service Provider to join as a 1st Line Support Engineer. They are looking for a dynamic and ambitious individual who prides themselves on providing a … high level of delivery and expertise in their performance. The successful candidate will have experience working in a fast-paced environment, be able to work to tight deadlines and be confident in offering excellent customer service. Role & Responsibilities: Responding to inbound calls effectively Logging customer issues, queries and requests … they arise Managing client expectations through clear communication Essential Skills & Experience: Active Directory MS Windows Office 365 Customer-facing experience Confident working to client Service Level Agreements (SLAs) Experience working in a broader service delivery function Able to confidently support multi-site clients An analytical problem solver More ❯

Manager – UK & Europe As an Account Manager, you will be the day-to-day point of contact for a portfolio of clients, ensuring smooth delivery, strong relationships, and identifying new opportunities to add value. This role is ideal for someone who enjoys working closely with technical stakeholders, understands delivery processes, and wants to grow in a client-facing, strategic position. It may also suit someone from a delivery, resourcing, or project background (such as Resource Manager, Service Delivery Manager, or Project Coordinator) who’s now looking to move into a more commercial role. Key Responsibilities … Manage and develop client relationships from onboarding through to ongoing delivery Serve as the link between clients and internal delivery teams to ensure alignment and quality Identify opportunities for growth within accounts, such as additional hires, services, or technical capabilities Lead regular check-ins, client reviews, and performance More ❯

Manager – UK & Europe As an Account Manager, you will be the day-to-day point of contact for a portfolio of clients, ensuring smooth delivery, strong relationships, and identifying new opportunities to add value. This role is ideal for someone who enjoys working closely with technical stakeholders, understands delivery processes, and wants to grow in a client-facing, strategic position. It may also suit someone from a delivery, resourcing, or project background (such as Resource Manager, Service Delivery Manager, or Project Coordinator) who’s now looking to move into a more commercial role. Key Responsibilities … Manage and develop client relationships from onboarding through to ongoing delivery Serve as the link between clients and internal delivery teams to ensure alignment and quality Identify opportunities for growth within accounts, such as additional hires, services, or technical capabilities Lead regular check-ins, client reviews, and performance More ❯

world-class global IT team are our top aspirations. We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user More ❯

world-class global IT team are our top aspirations. We are currently seeking a passionate IT Operations/Systems Engineer to optimize our IT service delivery, infrastructure reliability, and employee lifecycle processes. You'll bridge technical expertise with operational excellence to drive efficiency, security, and exceptional end-user More ❯

Canary Wharf (occasional visits) 🕒 12-month FTC 💰 £55,000 + benefits Are you a hands-on IT operations leader with a passion for improving service delivery, user experience, and operational resilience? We’re partnering with an arm’s-length NHS body to recruit a Technical Operations Lead — a … escalation point for complex technical issues. This role is perfect for someone who combines technical depth with strategic oversight — and who thrives in a service-led culture focused on secure, high-performing digital operations . 💻 The Stack You’ll Work With VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft … Exchange | SQL | Firewalls | Web Proxy | Windows 📌 Key Responsibilities Own 3rd–4th line incident and problem management Lead and optimise Service Desk operations Manage the Configuration Management Database (CMDB) Guide the onsite support team and serve as a senior escalation point Oversee device management via Intune Drive improvements across software More ❯

Canary Wharf (occasional visits) 🕒 12-month FTC 💰 £55,000 + benefits Are you a hands-on IT operations leader with a passion for improving service delivery, user experience, and operational resilience? We’re partnering with an arm’s-length NHS body to recruit a Technical Operations Lead — a … escalation point for complex technical issues. This role is perfect for someone who combines technical depth with strategic oversight — and who thrives in a service-led culture focused on secure, high-performing digital operations . 💻 The Stack You’ll Work With VMware | Azure Cloud | Zendesk → ServiceNow | Intune | Microsoft … Exchange | SQL | Firewalls | Web Proxy | Windows 📌 Key Responsibilities Own 3rd–4th line incident and problem management Lead and optimise Service Desk operations Manage the Configuration Management Database (CMDB) Guide the onsite support team and serve as a senior escalation point Oversee device management via Intune Drive improvements across software More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract on shift (24x7) between Mon-Sun. This is opportunity will be based from either Milton Keynes OR Nottingham … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

About the Role: As a Graduate Technical Support Coordinator , you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled … Logging technical calls and customer interactions accurately using HubSpot . Preparing detailed, timely quotations and following up with customers to resolve any queries. Entering service orders into Sage and processing engineering service reports through to invoicing. Working with the credit control team to resolve any payment or invoice … candidate will have: A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification. Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting). Understanding of the full-service order workflow—from initial inquiry to invoicing and More ❯

About the Role: As a Graduate Technical Support Coordinator , you'll be a key member of our dynamic technical team, helping us provide outstanding service to our customers. This is an ideal opportunity for a technical graduate to gain hands-on experience in the field while working alongside skilled … Logging technical calls and customer interactions accurately using HubSpot . Preparing detailed, timely quotations and following up with customers to resolve any queries. Entering service orders into Sage and processing engineering service reports through to invoicing. Working with the credit control team to resolve any payment or invoice … candidate will have: A degree (or equivalent qualification) in Engineering (Mechanical, Electrical, or similar), or an HNC/HND qualification. Familiarity with technical processes, service delivery, and on-site procedures (e.g., installation, troubleshooting). Understanding of the full-service order workflow from initial inquiry to invoicing and More ❯

Team? This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform … responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and … Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate change initiatives by overseeing technology-related change projects from initiation More ❯

Team? This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform … responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and … Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate change initiatives by overseeing technology-related change projects from initiation More ❯

Team? This exciting role is part of a team that shapes the overall experience customers receive when they buy and use a product or service from Samsung. Based in the Customer Engagement team, this role is an integral part of the wider CX (Customer Experience) Team. As a Platform … responsible for maintaining and supporting platforms and technology across CX. You will deliver support to teams both internally within Samsung and across our key service delivery and customer support partners. You will work at the intersection of technology and people, driving change that improves efficiency, streamlines processes, and … Your key responsibilities Coordinate existing platforms portfolio within CX while understanding wider business platform developments Maintain key vendor relationships to drive performance against the delivery plan with clear definition of key performance indicators and shared measures of success Coordinate change initiatives by overseeing technology-related change projects from initiation More ❯

order to appropriately map features in their security environments, as well as provide proactive information, guidance, and support Identify risks to customers’ subscription and service renewals on an ongoing basis and collaborate with internal teams to remediate client concerns and ensure renewal readiness Establish relationships with customer executive sponsors … speaking on a frequent cadence to strengthen relationships while uncovering new service and product opportunities for the account team Monitor key performance metrics like customer satisfaction, renewal rate, product upsell/cross-sell identification, reference-ability, renewal likelihood, adoption, consumption, and customer engagement - leverage these key metrics to build … advisor to drive business value for customers Good knowledge and experience with GainSight, SFDC, GoogleSuite systems or equivalent tools Possibly holds Project Management or Service Delivery qualifications such as PMP, PRINCE2, and ITIL Highly data-driven with a dedication to following the process, ability to prioritize work within More ❯

make us even more digital. As part of this friendly team, you'll enjoy flexible hours and have opportunities to take responsibility for the delivery of quality work. With your colleagues behind you, you'll embrace change, new ideas and have an impact on the future of our firm. … managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. We are currently undertaking a major technology and business transformation programme including the implementation of … support team members, Workday, Prism or Adaptive as appropriate Work in order to meet expected business performance goals by providing full range of customer service Support all Finance system integrations as a Functional perspective Serve as a strong consultative partner to Finance and HR teams in service delivery More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯

someone who thrives on autonomy, loves solving operational bottlenecks with systems and logic, and is fluent with the kinds of tools modern fintechs and service firms use to move quickly and scale effectively. RESPONSIBILITIES Operational Infrastructure Design, document, and roll out core processes across client onboarding, compliance, finance, HR … and client service Build clear and scalable SOPs to capture institutional knowledge and reduce key-person dependency Establish reliable, auditable workflows for recurring activities and continuously improve them Automation & Tooling Evaluate and expand existing automations — identify where they can be extended, simplified, or replicated across departments Build new automations … internal teams understand and fully leverage our infrastructure Collaborate with internal technical stakeholders on larger integrations (e.g. RPA, APIs, intelligent document workflows) Cross-Functional Delivery Serve as a day-to-day execution partner to finance, compliance, and client service leads Support the rollout of new jurisdictions, systems, or More ❯