201 to 225 of 303 Service Delivery Jobs in the South East

Analyst (Reporting & Operations) to join our growing team and help bridge the gap between business and tech. If you thrive at the intersection of analytics, systems thinking, and client service—this role is for you. Responsibilities As a Data Analyst (Reporting & Operations) you’ll serve as the strategic link between client-facing teams and our technical developers—translating complex … transparent communication Lead regular check-ins to align on goals, capture feedback, and proactively surface new needs Maintain a detailed understanding of project status and ensure best-in-class service delivery Data Integration & Testing Own the setup and maintenance of API connectors and automated reporting pipelines Validate data quality, perform regression testing, and ensure KPI definitions match client More ❯

rota) ?? Hours: MondayFriday, 8:0016:30 + Saturday rota (8:0014:00, paid) Why This Role? Are you a problem-solver with a passion for technical support and customer service? Do you thrive in a fast-paced environment where your expertise makes a real difference? Join a leading manufacturer in the heating industry and become a key player in … dispatching jobs to engineers Registering products and maintaining accurate system data Resolving customer complaints in line with company policies Supporting promotional and technical activities Collaborating with colleagues to improve service delivery Participating in our Saturday support rota (paid overtime) Attending training and occasional installer events ?? What Youll Bring Were looking for someone with: Solid experience in technical support More ❯

Networking Field/Onsite Engineer. The Networking Field/Onsite Engineer will need to be CCNA accredited and ideally working towards/part way CCNP accredited. Reporting to a Service Delivery Manager within Managed Services, the Networking Field/Onsite Engineer provides 2nd and 3rd line onsite support across network, server, and end-user platforms. The role includes More ❯

in driving process improvements through active participation in IT projects while maintaining robust documentation practices. By collaborating with various teams across different time zones, you will help guarantee consistent service delivery throughout the organisation. Your ability to communicate clearly with non-technical staff members will be key as you conduct user training sessions and troubleshoot complex issues. * A More ❯

marketing. Advanced demonstrable work experience as a Marketing Specialist with a proven track record of successful B2B campaign management, preferably in a global context. Advanced demonstrable experience with marketing service delivery software. Advanced demonstrable experience with a wide variety of computer software, hardware, and peripherals, including Microsoft365. Proficiency in analytics and marketing tools (Google Analytics, Google Ads preferred More ❯

and project manager: from quote preparation, contract negotiations to issuing invoices and overseeing project completion. Collaborate with internal stakeholders, such as procurement teams, to guarantee timely project execution and service delivery. Engage in detailed monthly and yearly business performance forecasting and report your findings through Excel. Manage month-end closing tasks including invoicing customers and settling accounts with suppliers. More ❯

more information when required, and closing tickets out within the SLA Driving supplier management to ensure services are delivered in accordance with agreed processes and SLAs (including contract management, service reviews, and billing) Ensuring users have the appropriate level of access necessary to perform their role Develop and test arrangements to ensure critical IT systems availability following a disaster … solutions for Sage 200 (ideally Sicon) Able to demonstrate experience working within an FMCG organisation, understanding business drivers and priorities Experienced working with vendors during projects and for operational service delivery Able to establish priorities, work independently, and proceed with objectives with minimal supervision WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH Bonus scheme paid … towards essential healthcare such as dental, eye care etc. Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing Long service recognised every 5 years Life assurance up to 4 x contractual pay Discounted branded products Free, onsite parking Subsidised staff restaurant 25 holidays + 8 bank holidays My Staff More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

European market. The Role: We are seeking a dynamic and customer-centric Customer Success Manager (CSM) to join our London team. This role is pivotal in ensuring the successful delivery of our EDGE Industrial solution to key UK customers, while also driving account growth through strategic relationship management and solution expansion. The ideal candidate will be a trusted advisor … account value through up-sell and cross-sell. Enable Customers : Run onboarding and training to maximise platform adoption and customer confidence. Collaborate Internally : Work cross-functionally to ensure seamless service delivery and champion the customer voice. Share Insights : Work with the appointed Customer Delivery Analyst to coordinate reporting, present performance data, and provide feedback to improve outcomes. More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

IT Technical Services 🔁 Sales Cycle : Full-cycle ownership – from prospecting to closing, then account management (upsell/cross-sell) Gravitas is proud to partner with a UK-based software service delivery company that’s expanding its commercial team. This company works with Enterprise clients and fast-scaling SMEs , building long-term strategic partnerships through technical excellence and agile … delivery . They’re looking for driven, passionate, and innovative Senior Account Executive to join a non-traditional sales environment —where professionalism and service-based selling take precedence over brash tactics or the “gift of the gab.” 🔹 Ideal Candidate Profile Experience : 3+ years in high AOV B2B sales (Software/IT Technical Services) Proven New business experience Sales More ❯

investing in AI to transform how we operate and how we serve our 30,000 SME customers. We're seeking a Director of AI to lead the development and delivery of Focus Group's AI strategy - shaping how artificial intelligence enhances our services, drives efficiency, and creates new customer-facing value propositions. This is a pivotal role for someone … AI, you will: Lead Focus Group's AI strategy and roadmap, aligning initiatives to our growth objectives Partner with business and technology leaders to embed AI and automation across service delivery, customer experience, and internal operations Build and lead a small, high-impact AI team Evaluate and implement AI-driven tools and partnerships that deliver clear commercial and … leadership team What You'll Bring Essential: Strategic and commercially minded problem-solver with a track record of turning ideas into delivered outcomes. Blend of consulting discipline and operational delivery - able to move seamlessly between boardroom strategy and frontline execution. Proven ability to drive cross-functional change and adoption, turning plans into measurable outcomes. Excellent commercial acumen, with a More ❯

landscape, and wants to be part of a business on the cusp of major scale. Key Responsibilities Own and grow strategic client relationships, ensuring long-term success and value delivery Identify and capitalise on new business opportunities within existing and target accounts Collaborate closely with the CEO and leadership team to shape go-to-market strategies Act as the … voice of the client internally, influencing product development and service delivery Work cross-functionally with Sales, Product, and Operations to ensure seamless execution Track and report on account performance, forecasting revenue and identifying risks Represent the company at industry events, client meetings, and strategic presentations About You Proven track record in strategic account management or business development Experience More ❯

strong leadership, and a clear vision for the future. You'll be stepping into a role with real influence, leading a team of six who manage the help desk, service delivery, and infrastructure. While the team is committed and capable, they've had little formal training, so a big part of your role will be to develop their … Essentials Plus certification, and laying the foundations for future innovation, including customer portals and digital solutions. What you'll need to succeed This role calls for someone who is delivery-focused, confident in decision-making, and not afraid to challenge the status quo. You'll need to be a strong communicator who can engage stakeholders across the business and … a leadership team that wants to see technology become a true enabler. The ideal candidate will bring proven experience in IT leadership, ideally gained within a multi-site or service-driven environment, and a strong track record of delivering technology transformation projects. You'll be an excellent communicator with the ability to manage stakeholders effectively, while also leading, coaching More ❯

for effective inspection, operation and maintenance of all associated MEP assets within the critical facility, with a primary focus on critical facilities risk management, enhancing the quality of the service delivery through effective technical engineering capabilities.As an electrical biased engineer you expected to take the lead in the Planned, Corrective and Reactive Maintenance tasks as well as other … Centre in a competent, and confident manner (Biased towards Electrical within the facility). Making recommendations for improvement and providing concise technical reports when required. Ensure that Specialist Vendors service visits are completed efficiently, and quality of work has been inspected and recommendations are communicated to the duty Shift Leader/Assist Chief Engineer. To provide backup as engineering More ❯

My global service provider client is expanding their solutions team and is hiring a DevSecOps Director to lead secure software development, DevSecOps, and security testing. Drive high-impact initiatives, embed security across the organisation, shape secure solutions, mentor teams, and ensure resilience against evolving threats. About the job: Lead the secure software development lifecycle, security testing, and DevSecOps practices … integration, embedding automated security testing (SAST, DAST, SCA, container security) into CI/CD pipelines Oversee large-scale secure development programs, ensuring SLA/KPI compliance and high-quality service delivery Support pre-sales & business development, articulating security value propositions, contributing to SOWs, and advising clients on secure solutions Manage budgets, resource planning, and profitability, while identifying operational More ❯

and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with Sales, Ops, and Service Delivery to close customer experience gaps Drive high standards in onboarding, proactive communication, and issue resolution Establish scalable CX processes for both organic and acquired customers Deliver regular … Oversee efficient handling of customer complaints within defined frameworks Manage escalations, ensuring timely resolutions and clear stakeholder communication Skills and Experience Required: Strong background in both CX strategy and delivery, with the ability to combine insight, vision, and execution Proven CX experience within Tech, MSP, or Telco environments Deep understanding of customer ecosystems, service design, and integrated IT More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site 178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

meet in the Milton Keynes office once per month. To be a successful, the ideal Customer Insight Analyst candidate will have: · A deep experience of working in a support, service delivery or customer success role · Good knowledge Excel (vlookups/pivot tables) · Experience of building rapport with teams to understand their needs. · Experience of working in a small More ❯

certified, and ready to get stuck into exciting technical work in a secure and collaborative environment — we want to hear from you. What You'll Be Doing - Leading technical service delivery and building relationships with customer operations teams - Owning and resolving complex technical issues using Cisco solutions - Diagnosing and managing technical incidents across Security, Collaboration, and DC stacks More ❯

processes, ensuring compliance with public sector regulations and frameworks Build strong relationships with internal stakeholders and suppliers to influence outcomes and drive innovation Identify opportunities for cost savings, improved service delivery, and risk mitigation Provide expert guidance on contract management, supplier performance, and market engagement Support wider commercial transformation initiatives and mentor junior team members where appropriate Essential More ❯