position, who thrives in a fast-paced environment and is confident taking ownership, guiding others, and acting as a right-hand to the IT ServiceDelivery Manager. You'll deliver high-quality 2nd line technical support across the business while providing leadership and mentoring to the Service … through to resolution, ensuring excellent customer communication throughout Support and mentor junior team members, fostering a culture of learning and accountability Assist the IT ServiceDelivery Manager in managing day-to-day operations and deputise when required Contribute to the development of the team's technical capabilities Proactively … identify areas for improvement in processes and servicedelivery Support IT projects and initiatives, including researching and implementing new technologies Maintain accurate and up-to-date technical documentation About You A natural problem-solver with a proactive attitude and ability to manage competing priorities Confident in leading or More ❯
We are seeking a highly experienced and adaptable Local SEO Team Lead to lead our newly formed local SEO service team. You will have a clear passion for helping local businesses across all industries, and in multiple countries, win in their local markets. You will oversee the adaptation of … outcomes for customers and handle their questions and concerns with transparency and clarity so they come to trust and depend on BrightLocal. Local SEO ServiceDelivery Create and adapt the playbooks and SOPs that all team members follow to successfully deliver the SEO strategies for all customers; Ensure … close collaboration with the SEO ServiceDelivery team to help them identify opportunities to improve and streamline the delivery of SEO services, while balancing quality, efficiency, and profitability; Identify and validate new tools and AI solutions that enable us to deliver better results, faster for customers; Be More ❯
Portsmouth, Hampshire, United Kingdom Hybrid / WFH Options
Novatech Ltd
thrive in a fast-paced environment? If your answer is yes, then we want to hear from you! A bit about the role: Our ServiceDelivery Specialist Team is committed to providing exceptional support to customers using our Managed Service, an all-in-one employee remote device … part of the wider Support Services Team - a department dedicated to supporting overall customer needs. While your core focus will be supporting our Manager Service customers, you will also receive training in other areas, such as Sales Support, Inbound Sales, and Customer Services. This not only aids your development … but also ensures we have a fully flexible team to maintain service levels and provide an overall excellent experience for our customers. What we'll need from you: You will already have experience in customer services, and/or sales admin/support - this will ideally be with B2B More ❯
critical systems which help our clients keep us all safe and secure. We bring innovation to our clients using proven and emerging technologies, agile delivery processes and our deep expertise across the breadth of space, defence, intelligence, aerospace and maritime, all underpinned by our end-to-end cyber capability. … and responsibilities CGI is preparing a major bid for our Defence client, and we are looking to build a high-calibre team, including a Delivery Project Manager and/or ServiceDelivery Manager. The successful candidate will have experience working on large delivery and service programmes, ideally with bid experience, and will be responsible for shaping our Service Solution and complex change model. DV clearance is required; candidates may be granted time to secure this before the ITN stage. Key Responsibilities: • Define and impact service requirements in detail • Own the serviceMore ❯
Portchester, Hampshire, United Kingdom Hybrid / WFH Options
Wild Recruitment
join a growing team that supports IT services across a wide client base. You'll be the main point of contact for customers, ensuring servicedelivery meets expectations and issues are handled professionally and promptly. Visiting London and Portsmouth weekly, you will be working closely with clients on … understand hardware requirements. What you'll be doing: Act as the bridge between the customer and internal teams Manage customer relationships and expectations across servicedelivery Monitor service levels, resolve satisfaction issues, and provide regular updates and reports Work alongside delivery and technical teams to implement … new services Identify opportunities to improve service and strengthen client relationships What we're looking for: Strong background in servicedelivery or operational support roles Confident communicator who can manage stakeholders at all levels Skilled in reporting, coordination, and problem resolution Able to mentor others and promote More ❯
Job Description Job Title: ServiceDelivery Engineer – 24x7 Service Desk – Tier 3 Location: Sittingbourne, Kent Hours: 12-hour shifts – 4 on 4 off (8 till 8 rota) Salary: £35k - £40k (plus benefits) A 24x7 Tier 3 ServiceDelivery Engineer is needed to join our brilliant … team at based in Sittingbourne, Kent, a market-leading IT solutions provider. You will be providing a mixture of 2nd and 3rd line service desk/remote support to our growing customer base. You will work closely with other service engineers in the Platforms, Infrastructure and Internet Services More ❯
create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK More ❯
create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent … rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively … of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK More ❯
Job Title: ServiceDelivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two ServiceDelivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring deliveryMore ❯
Job Title: ServiceDelivery Engineer Salary Range: based on experience (up to £60k) Location: London, UK (This role includes international travel, otherwise to be based out of the London office.) Overview: Our client is at the fore-front AI-powered quality of experience (QoE) management platform for things … means helping shape our vision, structures, and systems; playing a key-role as we launch into our ambitious future. We're looking for two ServiceDelivery Engineers to work on our NextGen connectivity platform. This is an outstanding opportunity to help build an ambitious future for our flagship … often during drydock or at various international ports, ensuring all equipment and software are integrated and operational. Being a team player, work on deployments, service POC, and change activities including Pre-configure hardware. Available on call as needed to support customer escalations or other major operational events, ensuring deliveryMore ❯
ServiceDelivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line ServiceDelivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen More ❯
ServiceDelivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line ServiceDelivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen More ❯
identify their differentiation, accelerate solution development, and vigorously compete in today’s digital economy. As a senior leader in SoftServe’s Design Office, the Service Design Lead is responsible for advancing, scaling, and evangelizing our global Service Design practice. This role is key to connecting the dots between … customer needs, digital and physical touchpoints, and complex backend systems to deliver seamless, innovative, and measurable end-to-end service experiences. You will lead and execute service design strategies for major client engagements, mentor crossfunctional teams, and contribute to thought leadership—while also driving AI-informed and AI … enabled service innovation across sectors. You’ll play a critical role in partnering with Product Managers, Business Analysts, Solution Architects, and Client Partners to shape holistic solutions that fuse human-centered design with technological capability. You will also contribute to the evolution of SoftServe’s broader experience design group More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Applicable Limited
NTT DATA The Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for … the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of … company products. Designs the Managed Service offering, interfacing with the platform delivery team. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market Responsible for the service design deliverables of the solution, working with More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Applicable Limited
NTT DATA The Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for … the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of … company products. Designs the Managed Service offering, interfacing with the platform delivery team. Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market Responsible for the service design deliverables of the solution, working with More ❯
Manager. Training Salary £41,977.00 Salary After Successful Assessment & Probation £47,217.00 Purpose of the Role: Provide accurate real-time information on c2c train service provision, performance and alterations to customers, both internal and external. Assist station staff and the management team in providing exceptional customer service. Interact with … manner. Provide out of hours contact for station issues. Provide out-of-hours coverage for social media ensuring that all essential tasks related to service disruptions are prioritised. Procure from On-Call arrangements any resources or services necessary to maintain c2c’s train service operation when necessary. Procure … safety and reliability of c2c’s services or contractual requirements to enable adequate managerial follow-up (daily log items). Undertake emergency rostering of ServiceDelivery personnel. Assist in the training, mentoring, and coaching of existing and new personnel in the ServiceDelivery Centre to promote More ❯
This is a truly unique opportunity to play a key role in the evolution of Newham’s newly created Digital, Data and Technology (DDaT) service, shaping the technical direction of the function whilst breaking down silos and working across traditional boundaries to deliver exceptional results. If you’re outcome … you. The role As the Assistant Director of Technology you will: Oversee the council’s entire technology function including infrastructure, engineering, business systems and servicedelivery Set and implement technology strategy and standards, driving innovation and digital transformation whilst ensuring robust servicedelivery and operational excellence … the organisation Drive the adoption of modern technology practices, promoting agile methodologies and cloud-first approaches. Establish and maintain robust governance frameworks for technology delivery Lead on technology initiatives, identifying and evaluating emerging technologies Be accountable for technology security and resilience, ensuring appropriate measures are in place to protect More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
chandlers ford, south east england, United Kingdom
Spectrum IT Recruitment
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you’ll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company’s network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
NOC Engineer Southampton, Hybrid £45,000, 26 days holiday, 5% Pension, Death in Service Must be Security Cleared As an NOC Engineer, you'll strengthen your networking skills in a diverse IT environment, supporting an international company dedicated to reducing energy waste and costs. Working within a team of … NOC Engineers, you will help implement, monitor, and support IT infrastructure and servicedelivery across the company's network. This includes supporting and maintaining a Cisco, Palo Alto and Linux network infrastructure, validating compliance with strict Information Security Management best practices, and proactively monitoring the uptime of IT … systems, servers, and services to address outages as they arise. Key Responsibilities: - Participate in proactive IT upgrades and scheduled penetration testing. - Support servicedelivery with management reports around KPIs. - Operate on a rotating 24/7 shift pattern, including two 12-hour shifts and three 6-hour shifts More ❯
Employment Type: Permanent
Salary: £35000 - £40000/annum 25 Days holiday, Pension Scheme
Opticore IT is a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base spanning multiple verticals including Finance, Media, Telecommunications and more. We're searching for a Junior ServiceDelivery Manager to join … our Delivery Practice . This opportunity will be working with our Network Operations Centre (NOC ) to ensure the Managed Services we provide to our clients deliver value, are fit for purpose and exceed customer expectations. This is a hybrid position, but you will be required to attend our HQ … in Central London two days a week. What you’ll be doing: Produce (Within Corporate identity) Monthly/Quarterly Service Reports for each client you are responsible for. Liaising with NOC Team Leader to ensure the service delivered is accurately measured. Scheduling of monthly/quarterly serviceMore ❯
Opticore IT is a rapidly expanding specialist IT Service Consultancy offering a wide variety of opportunities to work within challenging and exciting environments across our client base spanning multiple verticals including Finance, Media, Telecommunications and more. We're searching for a Junior ServiceDelivery Manager to join … our Delivery Practice . This opportunity will be working with our Network Operations Centre (NOC ) to ensure the Managed Services we provide to our clients deliver value, are fit for purpose and exceed customer expectations. This is a hybrid position, but you will be required to attend our HQ … in Central London two days a week. What you’ll be doing: Produce (Within Corporate identity) Monthly/Quarterly Service Reports for each client you are responsible for. Liaising with NOC Team Leader to ensure the service delivered is accurately measured. Scheduling of monthly/quarterly serviceMore ❯
london, south east england, United Kingdom Hybrid / WFH Options
F5 Consultants
K + 5% Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset … Management (ITAM) Employee Experience Workflow Applications - HR ServiceDelivery (HRSD), Employee Onboarding and Transitions, Workplace ServiceDelivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder … and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯
slough, south east england, United Kingdom Hybrid / WFH Options
F5 Consultants
K + 5% Bonus & Benefits Your role Technical Development - Design and develop solutions for ServiceNow workflow applications, including: Customer Experience Workflow Applications - Customer Service Management (CSM), Field Service Management, Customer Service Portal Technology Experience Workflow Applications - IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset … Management (ITAM) Employee Experience Workflow Applications - HR ServiceDelivery (HRSD), Employee Onboarding and Transitions, Workplace ServiceDelivery User Experience - Utliise ServiceNow's Experience Layer components to build modern, intuitive user interfaces Configure and enhance the Next Experience UI for tailored and seamless interactions Use UI Builder … and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements Integration and Data Management Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub. Manage data migration and ensure alignment across ServiceNow modules More ❯
Farnborough, Hampshire, United Kingdom Hybrid / WFH Options
Leidos
Description Portfolio Director Leidos UK is seeking an experienced and motivated Portfolio Director/Delivery Lead to lead a high-profile programme composed of mission-critical ServiceDelivery and technology transformation elements to support our National Security. The successful candidate will head a team of senior Programme … Managers, Technical Experts, and ServiceDelivery professionals to drive the delivery of a service which constitutes Critical National Infrastructure and is supported by three major change and transformation pillars to enable digital modernisation. This is a true 'Director' role in which you will be comfortable with … have a clear approach to planning new work, sharing it with the wider team to drive continuous improvement. An individual with significant customer-facing delivery experience, the successful candidate will have a strong grasp of the PM discipline and ideally an understanding of Systems Thinking and principles, with exposure More ❯