76 to 100 of 243 Service Delivery Jobs in the South East

deployments. Infrastructure Maintenance: Conduct routine maintenance, including firmware updates, system upgrades, and virtual infrastructure management, aiming to automate processes where feasible. 3rd Line Support: Provide advanced support within the Service Desk, efficiently resolving escalated incidents in line with Helpdesk SLAs. Business As Usual Tasks: Perform essential operational tasks as needed to maintain continuous service delivery. Technical Expertise: Offer More ❯

Technical Service Manager | Maritime & Defence Communications | Redhill | Competitive Salary + Benefits Our client, a leading global provider of Satellite Communications and IT Support services for the Government, Maritime, and Defence sectors is looking for a Technical Service Manager. With over 55 years of technical excellence and a global presence, they deliver advanced communications solutions to a diverse range … of maritime, offshore, and defence clients. As part of their continued growth, they are now looking to appoint a Technical Service Manager to lead and oversee their technical service delivery team. Responsibilities: Manage and lead a team of field service engineers to ensure the delivery of high-quality technical support and service. Oversee the installation … maintenance, and repair of satellite communication systems, GMDSS, navigational equipment, VSAT, and integrated bridge systems. Develop and implement service processes, standards, and procedures to maintain high levels of customer satisfaction. Coordinate complex retrofit projects and system integrations across multiple sites and vessels. Liaise with clients, manufacturers, and internal departments to resolve technical issues and ensure timely project delivery. Conduct More ❯

Delivery Project Manager - IT Enterprise Platform and Business Intelligence Lead Strong Delivery Project Manager with experience of Data Management, Application Estates and Business Intelligence platforms required. The focus will be on driving clarity, alignment, and performance across these domains. You will need to work closely with our outsourced delivery partners and internal stakeholders to ensure initiatives are … well-defined, prioritised, and executed to high standards. While hands-on delivery is not the primary expectation, your ability to understand technical landscapes and translate business needs into actionable direction will be critical to success. Required Skills:- Strong understanding of data management principles, including governance, quality, security, and lifecycle. Solid grasp of enterprise applications and how they support operational … and strategic business functions. Familiarity with business intelligence (BI) tools and reporting platforms (e.g., Power BI) Understanding of IT service delivery models, especially in outsourced or hybrid environments. Knowledge of data integration and interoperability between systems (e.g., APIs, middleware, data lakes/warehouses). Desirable Awareness of cloud-based platforms (e.g., Azure) and their implications for data and More ❯

a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It … is a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service … from planning through to full reconciliation of all exam responses before results issue, to ensure the marks always go to the correct candidate. The role will involve managing the service to our customers in a matrix managed environment, co-ordinating activities across a number of functions and teams, managing the reporting required and delivering the service to contractual More ❯

Service Desk Manager £60,000 - 70,000 GBP Onsite WORKING Location: Central London, Greater London - United Kingdom Type: Permanent Role: Service Desk Manager Salary: £40,000 - £48,000 Additional Package: 5% SiS Bonus, Extensive Benefits Package Location: Bracknell Are you a Service Desk Manager ready to lead from the front? This is your chance to step into … a dynamic leadership role where you'll oversee a high-performing service desk team delivering 1st, 2nd, and 3rd line support across multiple UK locations. With a mix of hands-on technical exposure and team management, becoming a service desk manager is a great platform to build your skills, contribute to ongoing innovation, and make a measurable impact. … be joining an established, collaborative environment where leadership, clear communication, and continuous improvement are central to the culture. Whether you're mentoring junior techs or streamlining IT processes, this Service Desk Manager role offers the scope to grow your influence and your capabilities. Role Requirements of a Service Desk Manager: Lead the day-to-day operations of the More ❯

Technology Delivery Manager Woking - Hybrid Competitive salary, car allowance, up to 25% bonus and excellent benefits package About the role: This role is responsible for managing the full project lifecycle of multiple medium to large sized projects across Nomad Foods, and the associated implementation of the business change and technology, leading functional and technical workstreams. The successful candidate will … own the overall responsibility for project delivery that is on-Schedule, within Budget and delivers its intended outcome. Effectively estimate and manage costs, timescales and resource requirements. Proactively escalate Risks & Issues to the Project Sponsors and Business Partners and facilitate dialog that addresses complicated project level issues. Key responsibilities will include: Manage the full project lifecycle and the associated … project status to key stakeholders, steering committee, executive sponsor, and project teams Provides leadership to matrix project teams (Business Leads, Functional SME’s, BA’s, Infrastructure Analysts, Solution Designers, Service Delivery, Outsource partners etc) Ensure that all activities comply with relevant Operating model procedures, including Service Management, Project Lifecycle Methodology (PLM), Sarbannes Oxley controls. Manages the cutover More ❯

Job Title Field Service Engineer Oxford/Reading Job Description The purpose of this Field Service Engineer is to support the technical needs of Philips Imaging customers and customer service partners. Would you like the challenge to work both individually and as part of a wider team to install, maintain and repair our wide range of technologically … and software system failures using established procedures and information. Determining most cost effective repair/solution to minimize customer downtime. Actively participating in an ongoing rotation with the Field Service Engineer team, providing customers with direct remote support in a 5 by 7 working pattern. You are a part of a regional team of collaborative Field Service Engineers … who are expected to work to the highest standards to ensure first class service is delivered to our customer base whilst ensuring Quality & Regulatory standards are adhered to in this heavily regulated industry. You are reporting directly to the District Service Delivery Manager . To succeed in this role, you'll need a customer-first attitude and More ❯

IT Manager – Education-Focused MSP Slough, Berkshire £30,000 – £40,000 per annum An established Managed Service Provider (MSP) with a dedicated focus on the education sector is seeking a motivated and service-oriented IT Manager to take the lead in managing the ICT provision at a school site in Slough. This is a fantastic opportunity for someone … enhance educational outcomes.As the IT Manager , this role involves communication between your school and the wider MSP team, excellent interpersonal skills are essential. You’ll also ensure that the delivery of services reflects the company’s high standards and commitment to excellence. A full, clean UK driving licence is essential for travel as needed. Key Requirements for the IT … ICT network and systems Strong working knowledge of: Microsoft 365 Physical & virtual server environments Network infrastructure (switches, backups, security) Experience providing 2nd/3rd line technical support Excellent customer service and communication skills Ability to train and manage ICT support staff Self-motivated, problem-solving mindset with a proactive approach Key Responsibilities include: Managing the school’s network infrastructure More ❯

The Role: As a vital part of the onsite team, the selected candidate will be supporting clients daily. Their commitment to problem ownership, client success, and delivering top-notch service is paramount. Meeting Service Level Agreements and troubleshooting a diverse range of systems are second nature to them. Why Join this Top Partner? Dynamic Service Delivery Function: Enjoy working as part of a broader service delivery function where contributions make a significant impact. Career Progression: The company values career growth as much as the candidate does. Gain relevant qualifications and accreditations to elevate skills, backed by a commitment to supporting professional development. World-Class Environment: Immerse in a world-class environment that thrives More ❯

Tridentis a fast-growing, values-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. This is an excellent opportunity for a people manager with IT infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We Offer … you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high … of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Ready to make an impact? Discover us on trident.co.uk and apply now More ❯

have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and inspire a diverse team of 150 professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth … of your team. Strategic Leadership & Continuous Improvement: Shape and execute strategic and capability plans to enhance Customer Service Delivery. Champion Lean Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across Thales UK CBU's, Domains … and Support Functions. Delivery Excellence: Ensure and exceed all SLAs and KPIs for our contracted Services Delivery Operations. Align with the strategic goals set by the Services Director of Thales UK. Lead transformational activities that secure lasting growth, delighting our customers and fortifying our infrastructure. Key duties: Support to Programs: To deliver customer services operations and show with More ❯

Division/Department - Change Delivery Grade - Grade G Status - Full Time or Happy to Talk Flexible Working Contract Type - Fixed Term Contract Salary Grade Range - £33,128 - £39,149 Working Hours - 36.0 Hours per Week Shift Allowance - No Politically Restricted - No Location - Surrey Police Headquarters, Guildford The starting salary for this role will usually be at the bottom of … all the very best with your application. The Role & Key Responsibilities We have an exciting opportunity for an experienced project officer to join the Joint Surrey & Sussex Police Change Delivery team to manage the delivery of the Contact Transformation Project. The programme involves the delivery to implement a range of business change and technology-enabled projects aimed … to improve the service offered to the public by the Force Command Centre, and to optimise the future service provision. Working under direction of the Project Manager and Supporting the Programme Manager, this role will play a key part in delivering the programme This role sits within the wider Change Delivery team, who support local, bilateral and More ❯

Join a small privately owned MSP with a team of 6 engineers looking after 100 clients in Hertfordshire and Essex. Career progression available if you want to become a Service Delivery Manager and Networking and Cyber Essential Plus Training on offer. Job Spec: Remote and Onsite Project Delivery: Handle project work both remotely, from the office, and More ❯

has a desire to become more data driven. Reporting into the Data & Analytics Director, you will be working in a team that is setting up a new Data Governance service across Nomad Foods as we work on ensuring our data is secure, accurate, timely and consistent. Stakeholder management is key with this role as it is vital to ensure … of working in a data team Experience of working with SAP Good presentation skills Good Stakeholder Management skills Good communication skills (written and verbal) Strong numerical and analytical skills Service delivery and improvement mind set Able to work as part of a small team from a remote location Proactive, works with a sense of urgency, creative about how … Working in a Data Governance team Knowledge of developing and rolling out a data literacy programme Experience of using a Data Quality tool Experience of working with third party delivery organisations Experience of working in an SAP environment in particular Master Data Management, Information Steward and Life Cycle Management FMCG/CPG experience Knowledge of data analysis tools Knowledge More ❯

Head of IT Are you an experienced IT professional who thrives in a multi-site business environment? We are seeking an IT Manager to oversee the day-to-day delivery of reliable, secure, and efficient IT services across a group of dynamic UK-based companies. Reporting to the Group Head of IT, you will play a key role in … an exciting opportunity for someone who enjoys a broad and hands-on IT role and wants to make a meaningful impact across multiple businesses. Key Responsibilities: IT Support and Service Delivery: Provide high-quality IT support across UK sites, managing incidents, requests, and problems to ensure timely resolution and user satisfaction. Infrastructure Management: Maintain the performance and availability … skills with the ability to explain technical matters to non-technical users Proven problem-solving and organisational skills with the ability to manage competing priorities Self-motivated, proactive, and service-oriented Additional Requirements: Regular travel to Watford and London offices, with occasional travel to other UK sites Full UK driving licence Flexibility to provide support outside core hours when More ❯

Solutions. As a Senior Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects and Service Desk teams … both internal and external requirements To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service To train/mentor internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure To maintain awareness of all customers incidents and report … and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs To attend, support reviews, project roadmap, monthly service reviews and weekly incident reviews To take the lead in value-add projects and innovations Produce and peer review High Level Designs and Low Level Designs Who you are More ❯

Solutions. As a Senior Cloud Engineer you will build and enhance the engineering and technical relationship with both internal and external customers. You will also provide a pro-active service in all aspects of enhanced service delivery and will provide a bridge between the Engineering team and Service Delivery, Projects and Service Desk teams … both internal and external requirements To act as an internal technical escalation point and to be able to mentor/coach internal resources to achieve a higher level of service To train/mentor internal engineering staff and customers on products and solutions relating to On-prem and Microsoft Azure To maintain awareness of all customers incidents and report … and/or lead in the pre-staging of equipment to be installed on customer sites as part of projects or installs To attend, support reviews, project roadmap, monthly service reviews and weekly incident reviews To take the lead in value-add projects and innovations Produce and peer review High Level Designs and Low Level Designs Who you are More ❯

be responsible for the management of IT Suppliers and their services, ensuring they deliver to their contractual commitments. The Head of Strategic Supplier Management will report directly into the Service Delivery Director and will drive cohesion and standardisation across the IT organisation. You will use your experience and expertise within Supplier Relationship Management to be successful in the … of the suppliers. You will work closely with our procurement team to ensure appropriate supplier selection, on-boarding and off-boarding when required. About You Highly experienced in IT Service Management or Supplier Management, preferably in complex, multi-national organisations Proven experience in working with the ITIL methodology Experience in strategic Supplier Management Ability to communicate and build relationships … outside the IT function, and to foster a collaborative working relationship with various stakeholders Knowledge and use of Service Management software, preferably ServiceNow Effective Supplier Management focussing on continual service improvement and ensuring continued alignment with a changing Business. Professionalism, tenacity, and attention to detail particularly with performance reporting Strong interpersonal, management and influencing skills An extensive understanding More ❯

of Customer Support Advisors and Specialists, helping them deliver outstanding experiences for our customers. You'll play a vital role in coaching the team, optimizing support processes, and ensuring service excellence across every interaction. If you're passionate about people, thrive in a fast-paced environment, and know what great customer support looks like, we'd love to hear … Do: Lead and inspire a team of Customer Support Advisors and Specialists to deliver empathetic, solution-focused support Mentor team members, building their skills in communication, problem-solving, and service delivery Foster a growth mindset and culture of continuous learning and improvement Organize team schedules and tasks to ensure optimal staffing and excellent customer service Monitor quality … of service through reviews and performance metrics (CSAT, first-time fix, response times, etc.) Manage escalations, resolving complex queries with care and urgency Champion the voice of the customer internally-identify trends and collaborate across teams to improve service Refine processes and troubleshooting procedures to enhance efficiency and satisfaction Support the Head of Customer Support with strategy and More ❯

strategy. The role involves cross-functional collaboration with business, engineering, and security to support digital transformation, managing Technical Engineers and DPE, overseeing the cloud estate, and ensuring effective workload delivery through value streams and the Change Delivery Framework. Ideal Candidate: We're looking for someone with strong server side experience in software design and implementation, including being able … with business and platform requirements. Additionally, you'll demonstrate experience of Lead design and engineering of scalable, secure Azure cloud, data, and automation platforms. Oversee Azure estate and cloud service delivery with third-party providers and internal teams. Drive automation and RPA strategy using Azure Automation, Power Automate, and IaC tools. Manage Technical Engineers, Data Platform Engineers, and More ❯

that enables digital Britain. This is achieved by providing Transmission and Operational Services to EE/BT and Three. MBNL’s Technical Services team manages technical planning and virtual delivery activity across the shared network and carries out some configuration work on the shareholders unilateral estates by request. Reporting to the Head of Transmission, this role is responsible for … managing multiple moving parts in a dynamic environment. Managing and motivating external partners and contract resources to hit targets across cost, time, and quality. Taking swift action to address delivery underperformance, implementing recovery strategies and escalating issues when needed. Overseeing supplier performance through structured reviews, reporting, and governance meetings. Proactively reforecasting budgets and collaborating with finance and programme teams … to keep things on track. Ensuring stakeholder alignment on site rollout plans, timeframes, and evolving requirements. Championing exceptional service delivery internally and externally—always raising the bar. Embodying and promoting The MBNL Way —being a visible role model, change agent, and continuous improver. What you'll bring to the role: Must-haves: Proven line management experience and strong More ❯

impactful solutions Present findings to technical and non-technical audiences, including senior stakeholders What You'll Bring 5+ years of experience in MI/BI roles within operational or service delivery environments Strong Power BI and SQL skills; experience with large, complex datasets Experience with cloud platforms (Azure, AWS), g it version control Model automation, Kafka Proven ability … impactful solutions Present findings to technical and non-technical audiences, including senior stakeholders What You'll Bring 5+ years of experience in MI/BI roles within operational or service delivery environments Strong Power BI and SQL skills; experience with large, complex datasets Experience with cloud platforms (Azure, AWS), g it version control Model automation, Kafka Proven ability More ❯

Onsite IT Support Engineer London – Tower Bridge Area Salary £40,000 per annum London-based Managed Service Provider (MSP) delivering smart, agile, and user-focused IT solutions to innovative businesses. We are growing our team and seeking a passionate Onsite Engineer to join us in a full-time onsite role primarily based at our client site in London, near … a real difference. You will be the vital link between our remote support teams and the client, ensuring smooth day-to-day IT operations, rapid issue resolution, and excellent service delivery on-site. You’ll be working in a dynamic environment where your expertise and attitude directly impact business success. Key Responsibilities Provide on-site technical support, troubleshooting … proactively prevent issues. Assist with network connectivity, Wi-Fi troubleshooting, and ensure secure access across client locations. Support Microsoft 365 client configurations and liaise with the team on cloud service integrations and updates. Document technical incidents, solutions, and system changes accurately in the ticketing system (Autotask) and client documentation platforms (IT Glue). Maintain strong client relationships through professional More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯

s personnel at least 30 days in advance. The Contractor shall install and operate the equipment following the manufacturer’s requirements. The Contractor shall minimize the impact to the service during the execution of the work. The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the … of scope and will be borne by the NCI Agency separately in accordance to the provisions of the AAS+ Framework Contract and NCIA Travel Directive Hours of Operation: The Service shall be operated during Purchasers’ specific requirements and be able to operate 24/7. Customer Service: The service needs to be delivered under the lead by … prevent accidents and injuries. Ensure compliance with agency, industry standards and regulations. Keep up-to-date with the latest advancements in SATCOM and networking communication technology used on site. Service Delivery Requirements: The Contractor’s personnel should fulfil the following requirements: Ability to work on 24/7 shifts Security Classification: NATO SECRET Language Proficiency: English: B2 + More ❯