76 to 100 of 312 Service Delivery Jobs in the South East

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing … daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

overall responsibility of the day-to-day provision, management, and support of the local IT infrastructure, ensuring all staff has adequate IT provision to meet their needs, maintaining excellent service levels through effective prioritisation and organisation. This will include running daily routine procedures, resolving functional and/or technical issues and assist in the development of current processes to … improve standards and reduce costs. As a member of the IT Team, the Senior IT Infrastructure Engineer will report to and work closely with the IT Service Delivery Manager in aligning site priorities for implementation of the global IT strategy, advising on local security, compliance, or regulatory requirements along with any local challenges as identified. Key Responsibilities: Managing … daily IT support requests and issues, ensuring excellent customer service across the support team. Monitoring, maintaining, and upgrading core infrastructure including servers, networks, systems as identified and in-line with compliance and certification requirements. NIST, ISO27001, Cyber Essentials Plus etc. Diagnosing and resolving technical faults and problems. Delivering projects to improve IT services and systems. Ensuring robust IT security More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

analytics capabilities within an organisation? We are looking for a Data Enablement Lead to join our client's team in Worthing. This is an exciting opportunity to stabilise current delivery and set the foundation for a robust data culture. Key Responsibilities: Immediate Term: Maintain service continuity and ensure the stabilisation of current delivery processes. finalise and activate … Launch or expand Communities of practise (CoPs) to promote peer-led learning. Define and scope the Centre of Excellence (CoE) operating model. Support ongoing training programmes and prioritise self-service backlog. Provide light-touch coaching to reinforce self-service principles within existing teams. Medium Term (Months 3-6): Implement the Data Federation self-service framework with … business cohorts as pilots. Finalise the delivery roadmap, objectives, and milestones for broader implementation. Align BI efforts with major business transformation initiatives. Design and implement a capability matrix and service delivery framework. Collaborate with HR to define harmonised data job roles and career paths. Co-create solutions with business stakeholders to enhance engagement and ownership. Long Term More ❯

analytics capabilities within an organisation? We are looking for a Data Enablement Lead to join our client's team in Worthing. This is an exciting opportunity to stabilise current delivery and set the foundation for a robust data culture. Key Responsibilities: Immediate Term: Maintain service continuity and ensure the stabilisation of current delivery processes. finalise and activate … Launch or expand Communities of practise (CoPs) to promote peer-led learning. Define and scope the Centre of Excellence (CoE) operating model. Support ongoing training programmes and prioritise self-service backlog. Provide light-touch coaching to reinforce self-service principles within existing teams. Medium Term (Months 3-6): Implement the Data Federation self-service framework with … business cohorts as pilots. Finalise the delivery roadmap, objectives, and milestones for broader implementation. Align BI efforts with major business transformation initiatives. Design and implement a capability matrix and service delivery framework. Collaborate with HR to define harmonised data job roles and career paths. Co-create solutions with business stakeholders to enhance engagement and ownership. Long Term More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

If you thrive on transforming metrics into meaningful insights and want to play a key role in service quality and compliance, this role puts you at the heart of operational transparency for a regulated financial services environment. Location: London (Bank/Monument), primarily remote. Rate: c. £350 per day outside IR35. Immediate start available. Global fast paced environment. You … ll be responsible for producing high-impact reports, dashboards, and analytics that inform service reviews, incident trends, change success rates, SLA adherence, and control compliance. Working closely with Service Owners, IT Operations, Risk & Compliance, and senior stakeholders, you'll ensure data is accurate, actionable, and aligned to regulatory frameworks. What you'll be responsible for Develop and maintain … service performance reports across Incident, Change, Problem, and Request Fulfilment Monitor SLAs, KPIs, and OLAs to reflect service health and operational commitments Build dashboards and visualisations using tools like Power BI, Excel, and ServiceNow Performance Analytics Analyse service delivery trends to identify recurring issues and improvement opportunities Support service reviews and senior stakeholder meetings with More ❯

Job title: IT Service Desk Lead Department: Information and Technology Contract Type: Permanent Grade: 7 Location: Bloomsbury, Camden, Greater London Hours: 35 SOAS University of London is the leading Higher Education institution in Europe specialising in the study of Asia, Africa and the Near and Middle East. SOAS University of London is positioned to play a leading role in … moving towards a new model of international partnerships which is responsive to the transnational character of our global challenges. About the Role: You will provide support to the IT Delivery Service Manager and assurance to staff, students, and colleagues in the effective use of IT systems and equipment across teaching and learning spaces. They will work closely with … other Service Desk Analysts, deputising where required, and will be responsible for handling queries, managing software and hardware installations, configurations, and troubleshooting. Operating within established policies and procedures, you will also identify where modifications are needed and implement these in consultation with their line manager. A key responsibility will be ensuring that IT requests are logged, resolved efficiently, and More ❯

portfolio of intelligent, software-defined, cloud and IoT-enabled charging solutions. The Role TUAL is seeking a hands-on Operations Manager to design, build, and run our customer-facing service and maintenance function. Youll take ownership of field operations, supplier contracts, and support systems, ensuring our high-power EV chargers deliver a seamless experience for enterprise customers. This is … a critical hire in a fast-moving, VC-backed start-up, shaping scalable operations and directly influencing the customer journey. ________________________________________ What Youll Do Lead service, maintenance, installation, and field operations across national partners Manage outsourced field teams and ensure high-quality service delivery Build and optimise first-line support and proactive system management processes Design scalable operational … Work closely with internal teams to resolve issues and drive continuous improvement Ensure customer satisfaction, reliability, and efficiency across all operations ________________________________________ Your Background Proven experience managing and building operations, service desks, or field service teams Hands-on experience with outsourced partners and national service networks Strong focus on customer experience, problem-solving, and pragmatic delivery Experience More ❯

Sweet, Accenture CEO The AV Lead will support the Technology Support Lead in developing and supporting AV Support for UKI. To assist in the planning, co-ordination, management and delivery of high profile change management projects based on the technology refresh lifecycle for all UKI locations and to manage the day to day activities of the UKI AV Support … with key individuals within the business to help meet their support requirements and to build relationships with key individuals in our global teams in order to aid in the delivery of local support Assist in the development and growth of AV as a service across UKI Acting as an AV Lead working with Project & Operations teams and various … working closely with the Operations team for The Dock and other UKI locations Ensuring that Information Security and Data Privacy requirements are implemented and audit ready · The coordination and delivery of Technology for all events and high-profile visits in Ireland Liaising with all Operational teams to deliver high-end corporate services and events Key customers of events support More ❯

Field Service Engineer Cisco, Cat5, Cat6, Sophos, Draytek Berkshire - £35,000 - £40,000 Working with a growing Solutions Provider who need a Networking Field Service Engineer to service a wide range of different clients. My client provides Network Hardware to the retail sector and will prep all the stores for operation. You will need knowledge of Routing … POS Experience with Meraki/Draytek/Sophos Firewalls About you: Diligent and logical approach to working with strong problem-solving skills Excellent customer focused approach and commitment to service delivery Ability to prioritise workload Good interpersonal and communication skills, both verbal and written This is a great opportunity for someone to progress up the ranks within Network … engineering in a fast-growing business, they offer excellent training and development and will support you progression. Field Service Engineer Cisco, Cat5, Cat6, Sophos, Draytek Berkshire More ❯

testing procedures Risk Acceptance and Exception Management Log and track exceptions and risk acceptances Assist in validating exception requests and ensuring compensating controls are in place Collaborate with IT Service Delivery and Control Owners to support remediation efforts Review of Cyber Security specific third-party risk management assessments Process Improvements & Remediation Support Work with control owners to identify … methodologies Control frameworks (e.g., ISO 27001, COBIT). Standards and frameworks, e.g. ITIL, ITSM, NIST Project management and stakeholder management With the following skills: Broad technical awareness: Microsoft Azure, Service Desk, SQL, Information Security etc Strong analytical and documentation skills Proficiency in Excel, SharePoint, PowerBI; experience with Service Management tools is a plus Ability to work collaboratively across More ❯

Service Coordinator 6-Month Fixed Term Contract Location: Milton Keynes Salary: Up to £30,000 per annum Parkside Recruitment is supporting a leading technology organisation in their search for an experienced Senior Helpdesk Administrator to join their busy service team based in Milton Keynes.This is an excellent opportunity for someone with strong coordination and customer support experience who … email• Log all support requests accurately into internal systems• Plan and coordinate engineer routes and workloads in line with SLAs• Support engineer and parts dispatch teams to ensure timely service delivery• Confirm job completion details and communicate updates to customers• Provide comprehensive administrative support to the Care Centre team• Maintain strong organisational skills and time management• Demonstrate effective More ❯

PLEASE NOTE THIS ROLE SITS WITHIN IR35***PLEASE NOTE THIS ROLE SITS WITHIN IR35*** IT Service Analyst/IT Vendor Management Analyst A fantastic opportunity has arisen for a IT Service Analyst/IT Vendor Management Analyst to join our Guildford based client on initial 6 month contract. IT Service Analyst/IT Vendor Management Analyst Key … Responsibilities: * Act as the primary liaison between our clients tenants and the contracted network support provider regarding IT infrastructure and network-related matters. * Coordinate and oversee service delivery from external IT contractors and internal Operations Team, ensuring consistent performance and quick resolution of network issues. * Manage network access and provisioning processes for new and existing tenants. * Support incident … and annual reports. * Participate in strategic discussions around network upgrades, security improvements, and digital infrastructure planning. * Ensure that external contractor maintains accurate documentation of network configurations, access logs, and service records. * Provide clear and timely communications to stakeholders, including tenants and management, regarding planned works or unplanned disruptions. * Contribute to operational planning and compliance with relevant cybersecurity, data protection More ❯

to work in the UK About the role: Academia are looking for a knowledgeable, enthusiastic and methodical individual to join our ever expanding services team to help fulfil our service delivery for our customers. This role focuses primarily on the management, deployment, tracking and preparation of a large amount of devices for one of our customers based in … devices and work with the respective parties to reclaim devices which need returning Work with Academia and the customer to implement, refine and adopt best practices, change management and service criteria Perform basic hardware and software troubleshooting techniques to rectify any issues encountered with endpoint devices Manage the wiping/locating of lost/stolen devices when required Run … management/business reports to determine service metrics and utilisation, along with technical reports Key Skills: Fundamental understanding of endpoint hardware, operating systems, and software Fundamental knowledge of device management; including Jamf, Intune and MECM/SCCM, Active Directory and Group Policy Understanding of the different deployment mechanisms, such as zero-touch, user initiated or manual builds A keen More ❯

lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT … assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues … inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. More ❯

need to do to be effective in this role: Lead and manage the IT Infrastructure function, including networks, servers, cloud platforms, storage and security systems Oversee the development and delivery of IT solutions to meet evolving business requirements Manage and provide escalation support for 3rd line incidents, ensuring effective resolution Implement and maintain IT best practices, frameworks and policies … around infrastructure, security and compliance Drive continuous improvement in service delivery, system performance and user experience Manage relationships with external vendors, service providers and technology partners Develop and coach the IT team, fostering technical growth and leadership capability Lead infrastructure related projects, including upgrades, migrations and new implementations Support strategic planning for IT, including budgeting, resource allocation … networking, cloud platforms such as Azure/AWS, storage, backup, security) Background in development practices, systems integration, and automation, with the ability to balance strategic planning & hands on technical delivery Experience delivering 3rd line support, with strong troubleshooting and problem solving skills Leadership ability with a track record of motivating & developing high performing teams Excellent communication, presentation and stakeholder More ❯

month fixed term Start Date: November 2025-October 2026 Salary: Up to £37,000 per annum Are you highly organised, detail-oriented, and passionate about delivering excellent customer service? An exciting opportunity has arisen within the automotive industry for a Helpdesk Operations Coordinator to join the team on a maternity cover contract. This role is key to ensuring smooth … efficient, and high-quality service performance across helpdesk operations. What you’ll be doing: Managing incoming customer calls and support tickets, ensuring issues are resolved in line with service standards. Developing and maintaining reports and dashboards to track performance metrics. Overseeing telephony systems and call routing to support operational needs. Monitoring performance against SLAs, conducting analysis, and driving … improvements. Investigating and documenting root causes of SLA breaches. Scheduling and coordinating resources to meet service delivery requirements. Escalating operational issues when required. Providing administrative support including documentation, system updates, and coordination tasks. What we’re looking for: Proven experience in a helpdesk or customer service environment. Strong knowledge of service management principles and SLA frameworks. More ❯

improve safety, efficiency, and customer experience. As we continue to scale, we are seeking a Finance Business Partner to provide financial insight and strategic guidance across commercial, operations, customer service, and sales teams. This role is ideal for someone happy to remain hands-on with management accounting duties while also providing strategic insight and partnering closely with the business. … MRR (Monthly Recurring Revenue) and churn trends, identifying opportunities for improvement. Operational Efficiency: Analyse operational cost drivers, identify inefficiencies, and propose cost-optimisation strategies. Partner with operations to assess service delivery costs and improve productivity. Customer Service Insights: Evaluate customer service performance KPIs and their impact on cost-to-serve and retention. Provide actionable insights to More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

applications (e.g., Excel, Teams) and broader Microsoft 365 suite. Strong interpersonal skills with the ability to explain technical concepts to non-technical users. Experience working within a Level 2 service desk team in a complex organizational environment. Solid understanding of networking, operating systems, VPNs, and application deployment. Familiarity with iOS devices in managed environments. Hands-on experience with laptop … imaging, maintenance, and repair. Knowledge of Microsoft Intune in a managed services context. Good understanding of ITIL service delivery processes. Strong analytical skills and technical knowledge of hardware/software systems. Experience using ServiceNow for IT service management. Mandatory Technical Skills: Windows Server EUC (End-User Computing) Desktop Engineering Azure Virtual Desktop Please apply with your up More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯

driven professional ready to lead and innovate in ICT business support? Medway Council is seeking a Lead Business Support Officer to champion administrative excellence, financial integrity, and customer-focused service delivery across our ICT division. This is a unique opportunity to take ownership of critical ICT functions, mentor colleagues, and contribute to the smooth running of services that … suppliers, raising orders, and verifying invoices up to £100,000. Mentor & Train: Support and guide the Associate Business Support Officer, ensuring consistency and quality in procurement and admin procedures. Service Desk Support: Contribute to a high-performing, customer-focused ICT Service Desk—handling calls, logging issues, and updating knowledge articles. Financial Oversight: Maintain order logs, reconcile payments, manage … Compliance: Promote data protection, cyber security awareness, and ensure compliance with industry standards. Stakeholder Engagement: Collaborate with internal and external stakeholders, embodying the Council's values and commitment to service excellence. What You'll Bring Qualifications: A-levels or NVQ Level 3 (English and Maths); financial specialist qualifications are a plus. Experience: Strong background in ICT admin, service More ❯