101 to 117 of 117 ITIL Jobs in the South West

Architect. Experience developing architectural strategy, policies, and processes. Experience in governance or assurance roles. Skilled in writing and reviewing technical design documentation. ISEB certification and one of the following: ITIL, IT4IT, or COBIT certification. Desirable Experience & Skills Experience in a similar role in industry, public sector, or MOD. Experience working with a strategic outsource partner. Knowledge of secure computing requirements More ❯

governance or design assurance Ability to write, review and maintain technical and strategic documentation Strong stakeholder engagement skills, able to influence at senior level ISEB certification plus one of ITIL, IT4IT or COBIT Desirable Experience Experience working within secure or regulated environments Familiarity with public sector, defence or highly structured organisations Working with or leading strategic supplier or outsource partners More ❯

We are seeking an experienced ITIL Incident Manager to join our team! Job Type: Full-time, Permanent. Reporting to: This role reports to the Support Team Leader Candidate will need to be eligible for SC clearance for this role We are seeking an experienced ITIL Incident Manager to work within our Support Team; primarily focused on driving support ticket management … receive overview training in key partner platform technologies such as Zendesk and NiCE CXone but having an understanding and experience of working in a technical as well as an ITIL environment is sought. The role will involve updating customers and internal stakeholders, driving partners in ticket resolution and assisting engineers in queue management. The Incident manager will also be responsible … defining and maintaining the Incident Management process, ensuring that it aligns with customer SLAs and provides the necessary governance around our approach to Service Management. Key responsibilities: Champion the ITIL Incident Management Process within the Service Management and Operations Organisation Work with engineers and run reports to identify priority tickets which determines the team's and engineer's workstack priorities More ❯

and 11/Intune/Microsoft Office 2016 and 365/Outlook experience/SharePoint, Understanding of Incident/Problem/Change Management and Configuration Management processes - preferably to ITIL V4 Foundation standard. Skills and Experience: Eligibility for Security Clearance 2+ years proven experience in an EUD Engineer role or similar Strong knowledge of: Windows 10/11 Microsoft … Outlook, Office, SharePoint) Active Directory and Exchange Management Console Intune device management Good understanding of ITIL-based processes (incident, change, problem, configuration). Excellent communication skills and a strong customer service approach. Able to adapt quickly, think on your feet, and work effectively in a dynamic support environment. More ❯

Teams, Exchange Online, and integrated SaaS systems. Manages some on-premises VMware infrastructure alongside Azure environments. Handles networking, firewalls, routing, and Zscaler systems to maintain security and connectivity. Following ITIL and Change Management frameworks for structured service delivery. Collaborating across teams, with opportunities to develop into DevOps or Cyber Security areas. Using PowerShell extensively for automation and Microsoft 365 management. … What You’ll Bring Experience supporting Microsoft 365 and Azure. Knowledge of virtualisation technologies Experience with networking (LAN/WAN, VPNs, load balancers, firewalls, WiFi deployment). Familiarity with ITIL/IT Service Management practices. Skills in scripting/automation (PowerShell and/or Terraform). Understanding of security solutions Experience mentoring more junior team members More ❯

vendor roadmaps, security standards and modern endpoint management trends, ensuring our solutions remain future-ready. What you’ll bring Professional IT certifications such as Microsoft MCP/MCTS and ITIL Foundation (v3 or v4) . Ideally, advanced Microsoft certifications (e.g. Modern Desktop Administrator , Endpoint Administrator , or Enterprise Administrator Expert ). Deep experience delivering and supporting enterprise-scale, customer-focused IT … services in an ITIL-aligned environment. Strong technical knowledge of Windows OS , Microsoft Endpoint Configuration Manager (SCCM) , Intune , Apple Business Manager , and Android Enterprise . Proven skill in application packaging and deployment (MSI, MSIX, App-V) and modern automation methods. Advanced understanding of Active Directory , Azure AD , Group Policy , and endpoint security frameworks. Excellent troubleshooting, analytical and communication skills. A More ❯

CI/CD pipelines, ATF automation) and oversee release quality. Security, Risk, and Compliance Implement robust access controls (ACLs, roles), data protection, auditability, and compliance with enterprise policies (e.g., ITIL/ISO/SoX/GDPR as applicable). Stakeholder Engagement Translate business objectives into target-state architectures and roadmaps; articulate trade-offs and recommended approaches to technical and non … strong CSDM and CMDB governance experience. Proven experience designing and delivering ServiceNow Salesforce integrations (REST/SOAP, OAuth, IntegrationHub, MuleSoft or similar). Strong knowledge of Agile delivery and ITIL processes; able to set technical direction within cross-functional teams. Proficiency with integration patterns (event-driven, batch, near-real-time), MID Server, scripted APIs, and platform security. Excellent communication, leadership … automated quality gates, and environment strategy. Familiarity with identity and access management (SSO/SAML/OIDC, SCIM), and enterprise integration tooling (e.g., MuleSoft , Kafka/Event Bus). ITIL v4 certification or equivalent practical experience. Self-motivated, results-oriented, with strengths in critical thinking and strategic problem-solving. More ❯

pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on … your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS … Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Technical ownership of the Ivanti IT Service Management toolset Low level understanding of the Ivanti DB schema Highly experienced in the configuration of More ❯

with stakeholders/customers. Desirable requirements SQL/Azure SQL knowledge. Knowledge of Power Platform, including Power BI, and Azure infrastructure and technologies. Appreciation of Information Technology Infrastructure Library (ITIL). Benefits When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also More ❯

Microsoft software packages including MS Teams, Word, Excel Basic IT skills and knowledge in a wide range of areas. Desirable Customer care NVQ or similar Commitment to study towards ITIL v3 Foundation or experience of working within an ITIL environment in a professional ICT Service. Experience of working in the NHS Skills and Aptitude Essential Ability to follow scripted solutions … of a range of relevant hardware and software gained through qualification or equivalent experience Able to quickly assess severity of problems to provide a responsive resolution. Desirable Knowledge of ITIL Service Management Personal Qualities Essential Good team player Able to work under pressure Excellent interpersonal/communication skills Disclosure and Barring Service Check This post is subject to the Rehabilitation More ❯

network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues as needed. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in … IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP, MCSE) are a plus. About Planet Pharma: Planet Pharma is an American parented Employment Business/Agency that provides global staffing services with More ❯

ServiceNow Technical Architect £70000-75000 GBP Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Technical Architect - Senior Consultant £70,000 - £75,000 + Package London (Hybrid) Join a leading global consultancy at the forefront of digital More ❯

ServiceNow Technical Architect £95000-120000 GBP Bonus Hybrid WORKING Location: Central London, Greater London - United Kingdom Type: Permanent ServiceNow Technical Architect - Senior Manager £95,000 - £120,000 + Package London (Hybrid) Join a leading global consultancy at the forefront of More ❯

and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a developing ITIL framework, wed love to hear from you. Key Responsibilities Log, analyse and triage incoming customer calls and helpdesk tickets Investigate and provide first-line support for technical issues and service … IT support or service desk role, ideally customer-facing Strong diagnostic and troubleshooting abilities for basic hardware and software issues Proficient in general office administration tasks Working knowledge of ITIL principles and service desk procedures Experience with helpdesk or ticketing systems Familiarity with common desktop, laptop, and peripheral hardware Clear and effective communication skills, both written and verbal Desirable Experience … ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT asset management tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an IT environment Our non-negotiables: You must be eligible to work and More ❯

Support and maintain systems including Microsoft 365, Windows 10/11, and Windows Server (2016-2022), remote access, and general infrastructure troubleshooting. Excellent training and professional development opportunities, including ITIL and Microsoft certifications. The Person: Proven IT support experience in a customer-facing or field-based role. Confident troubleshooting across desktop, network, and server environments. Strong knowledge of Microsoft technologies … and network fundamentals (TCP/IP, LAN/WAN, DNS). Full UK driving license ITIL Foundation certification is desirable but not essential. Reference Number: BBBH263333 To apply for this role or to be considered for similar positions, please click 'Apply Now' or contact Ed Douglass at Rise Technical Recruitment. Rise Technical Recruitment Ltd acts as an employment agency for … candidates. Keywords: IT Support Technician, Service Delivery, Field IT Engineer, Desktop Support, 2nd Line Engineer, IT Field Support, VIP Support, Microsoft 365, Windows 10, Windows 11, Windows Server, Networking, ITIL, Technical Support, IT Technician, Infrastructure Support, Onsite Engineer, Regional IT Support, Axminster IT Jobs, Devon IT Jobs, Axminster, Honiton, Exeter, Taunton, Yeovil, Dorchester, Bridport, Crewkerne, Chard, Lyme Regis, Seaton, Sidmouth More ❯

Teams to agree on transition plans, milestones, and risks. Contribute to accurate Service Catalogue and CMDB records. Coordinate the creation/approval of Service Design & Transition docs, aligned to ITIL and Trust standards. Support CAB by analysing change impacts and dependencies; attend meetings as needed. Facilitate handovers from projects to support teams, ensuring readiness and awareness. Ensure all knowledge transfer … evaluate and support new service processes. Monitor/report on transition performance, readiness, and outcomes. Identify and contribute to improvements in transition processes, tools, and templates. Ensure compliance with ITIL and internal policies. Liaise with suppliers and third parties to ensure they meet transition requirements. Escalate risks or delays to the IT Services Manager. Work with senior management to implement … specification. Person Specification Education and qualifications Essential Degree, HNC, HND or equivalent qualification or relevant proven experience Desirable A Prince II Practitioner with or without a lapsed accreditation An ITIL v4 Foundation/Practitioner certificate or a lapsed ITIL v3 Foundation/Practitioner certificate or relevant experience Previous experience Desirable At least five years' experience in the NHS as well More ❯

definition, shaping solution options and challenging assumptions Evaluating suppliers and understanding contractual frameworks Supporting conflict resolution and cross-team collaboration Qualifications desired include TOGAF or ISEB, and one of: ITIL, IT4IT or COBIT. Interested? Please apply below Enterprise Architect, EA, TOGAF, ISEB, ITIL, IT4IT, COBIT, Architecture, Hybrid, SC Cleared More ❯