1 to 25 of 48 Service Management Jobs in the South West

our clients location, own transport is essential Our client provides infrastructure and support services to the armed forces. Role: As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support. What you will be doing: Provide IT support to users via … the IT Service Desk. Handle and manage incoming calls and online requests to the IT Service Desk. Ensure that all IT Incidents and Service Requests are resolved in an effective, efficient, and customer-centric manner. Through troubleshooting and fault diagnosis, triage and resolve user issues as a … first call fix wherever possible; escalate to agreed 2nd line support teams as appropriate. Understand and follow agreed IT Service Management processes, and ensure colleagues are informed on the best way to interact with the IT Service Desk. Provide on-site support in regions as required. Identify more »

Overview of role Service Asset and Configuration Management (SACM) is a process within the Service Management function. The SACM Analyst will work with the IT Service Asset and Configuration Manager to ensure the implementation and maturing of a robust and consistently applied Service Asset … and Configuration process that underpins the IT support service to staff, students and associates of the College. The post holder will assist in identifying, maintaining, controlling and verifying assets of the university and managing how they connect hierarchically to form our systems. Improve our efficiency and service quality … by aiding other Service Management processes through the provision of accurate and consistent asset and configuration data, and will be responsible for ensuring the delivery of an efficient and high quality Service Asset and Configuration Management function delivering value to the customers of King’s College more »

IT Support Engineer | Salisbury | Hybrid | £33,500 + Benefits Your new company This Facilities Management business is in a great position to add another IT Security Officer to their team. You’ll be based in their head office North of Salisbury so will require your own transport, but there … hybrid basis, which will usually be 2 days a week on site just outside of Salisbury. Your new role As part of the IT Service Desk team, the IT Support Analyst will provide effective and efficient technical support to the clients' users (mainly over the phone, but also sometimes … in person) to keep the business users productive. What you will be doing: Provide IT support to users via the IT Service Desk to ensure that our business can use IT Services as expected. Handle and manage incoming calls and online requests to the IT Service Desk, and more »

Service Owner Remote role with visits to client site in Exeter around 1 to 2 times every fortnight. Job Description A service owner is accountable for the quality of their service. They adopt a portfolio view, managing end-to-end services, which include multiple products and channels. The … service owner is accountable to ensure the appropriate levels of service delivery, financial spend and continuous improvement At this role level, you will: Operate at scale and provide the connection between multidisciplinary business areas and stakeholders. Ensure the necessary business processes are followed. Participate in the governance of … the service, including acting as a point of escalation for the delivery teams. Qwn the budget and allocate funding to areas of the service based on your decisions about priorities. Communicate the benefits and performance of your service. Be responsible for the successful operation and continuous improvement of more »

White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act … as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: At least … years experience managing a Service Desk in a large organisation. Demonstrable experience in maturing a Service Desk function Experience with coaching and mentoring team members in different roles with differing skill levels. Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot more »

Payments Service Manager (12 month Fixed Term Contract) Salary: Up to £54,000 As a Payments Service Manager, you’ll own an end to end payment service ensuring it is delivered and maintained in accordance with agreed business and service levels. You’ll work with various … increased value for our customers. This role is within the Electronic Payments value stream in Payments which is responsible for both product ownership and service management for all electronic payment journeys. The role is within the Service Management function within the value stream which is responsible … for the end-to-end service performance management and improvement for all electronic payment journeys such as Faster Payments, Bacs and Cheque payments. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate more »

calls are passed swiftly and effectively to paramedics? The Ambulance Radio Programme (ARP) Team are spread across the country and we have 2 Central Service Manager positions to join the Team in either the Barnsley Office or the Bristol Office. ARP are looking for enthusiastic candidates up for a … ll support you in discussing your experience and qualifications and talk to you more about the role! The successful candidate will work within the Service Team and play a big part working with suppliers and the rest of ARP, in readiness for the go live of our main programmes. … If you think this is the role for you, and you have a thirst for customer service, delivery support, prospects of a career, and are existing or brand new to the NHS, then we'd be really excited to see your application. The successful candidate would have a real more »

About The Role Service Manager (Transport) Bristol (with a mix of office and home-based working) Salary between £43,659 and £53,582 Depending on experience We are SEA. Engineered to protect. We protect what matters - our nations, our waters, our land, our cities, our people, our environment, our … world. Join us. You will have Service Management over SEAs ROADflow portfolio. This will include the organisation and management of proactive and contractual services. In this role you will be working with aspects of commercial, customer and service management working within a larger service support team which includes a Service Desk and Implementation Team and coordinating with the wider Development and Delivery Teams. What we offer Your work, your contribution, deserves to be recognised and rewarded. Have a look at the benefits we offer: Work life balance: Hybrid/flexible working arrangements more »

Service Desk Deputy Shift Lead Location: Shrivenham, Swindon Salary: Up to £30,000 About the Company: Mainstay is representing a well-established managed service provider based in the Swindon area. This organisation delivers leading-edge secure solutions to customers in defence, blue light services, science/medical fields … and various university research departments. Role Breakdown: As a Service Desk Deputy Shift Lead, you will have the following responsibilities: Primary Responsibilities: Serve as the initial contact for both external and internal customers, ensuring prompt and professional responses to all communications (phone calls, emails, etc.). Identify, register, and … Allocate incidents in accordance with agreed SLAs and KPIs, and manage incidents to ensure customers receive regular updates and issues progress in line with Service Level Targets. Ensure all actions and diagnostics are accurately recorded in the Service Management toolset. Deputy Responsibilities: Act as a point of more »

Do: Provide top-notch IT support to users, ensuring seamless access to IT services. Manage incoming calls and online requests, logging them in our Service Management tool, Halo. Resolve IT incidents and service requests promptly and effectively, keeping users informed every step of the way. Utilize troubleshooting … diagnosis skills to achieve 'first call fix' resolutions; escalate complex issues to our expert 2nd line support teams as needed. Follow and promote IT Service Management processes, guiding colleagues on optimal interactions with the IT Service Desk. Collaborate with other IT Support Analysts and offer support and … on-site support as needed in various regions. Educate users on IT policies and procedures, ensuring compliance, especially in IT Security. Assist the IT Service Desk Lead with preparing management information and reports. Handle software license management related to user requests. Contribute to continuous improvement initiatives for more »

Location: Bristol, UK Join our UK Team who are committed to a Mission!.. The Role: We are in search of a Supply Chain Management, IT Solution Architect to join our Supply Chain team. You will be responsible for architecting and designing an IT solution using commercial fleet management, supply chain management, ERP, business intelligence, web portal and integration with 3PL systems using EDI capabilities. This role will assure that the solution architecture can meet the key project functional and non-functional requirements identified for a UK MOD fleet management programme. What will I be doing … The Supply Chain Management IT Solution Architect will provide support to the Head of Architect/Enterprise Architect on a variety of design decisions including solution evaluation and selection, buy vs. build vs reuse questions, early-phase project estimates, platform selection and technical designs. You will be required to more »

We are looking for an experienced Security Service Architect, with 5+ years of relevant experience and experience working in an IT consultancy environment. The role will suit an ambitious individual with experience working with government departments, agencies and public bodies, we will consider candidates from other sectors. This role … will require travel to client site approx 1-2 days a week. Responsibilities and Experience: To provide service architect and design functions to support the continued growth of our secure managed services and cloud and security business. Manage the design of IT Service Management services, management framework including processes, service level agreements and service operations. Previous experience to produce a strategy creation and project plans. Proficiency in Information Security principles, network management. Experience within directory services such as Active Directory, and Azure AD. Experience operating cloud environments AWS/Azure Qualifications: Cyber/ more »

to join a large Defence programme to support our existing delivery team with; Apple Business Manager App Store implementation (iOS/Android) Mobile Device Management (MDM) - Workspace 1 Mobiles User Migrations, SIM to SIM and SIM to eSIM (Large scale 20 - 60k users, iOS and Windows) Mobile Threat Defence … MTD) - Jamf Operational Service Management integration We are ideally looking for an individual who has knowledge/experience of the MoD's assurance and governance processes however experience in similar secure environments will be considered. People Source Consulting Ltd is acting as an Employment Business in relation to … this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. more »

problems in defence and security organisations. TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. The business is headquartered in Cheltenham with teams working both on-site with clients and remotely from home. What’s on … and maintain portable WiFi routers running OpenVPN client Administer JML processes Provide 1st and 2nd line IT support (inc. use and administration of Jira Service Management) Administer Microsoft365 Administer SaaS corporate tools (e.g., Afi, Xoralia, 1Password Business and Exclaimer) Maintain IT asset register (in Jira Service Management more »

looking for a 1st Line Helpdesk Support Analyst (Telephone Support) to provide support to their 1100 users. The role is primarily focused with fulfilling service requests that are logged, which includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. To … provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to continually improve personal performance in order to achieve … business Experience of the following systems/technologies: Creating and administering Starter, mover, leaver accounts. Minimum of 2 years' experience working in a Customer Service or Service Centre environment. Strong customer service skills Supporting Microsoft Windows 11 in an enterprise environment Administrating Microsoft Active Directory Supporting Microsoft more »

frontline hero of IT support for our Bridgwater site, making a tangible impact on Refrescos employee satisfaction every day. Join us as an IT Service Desk Analyst at Refresco, where you'll play a pivotal role as the first point of contact for all IT-related inquiries and issues. … initiated through various channels including email, phone, and in-person interactions, your focus on exceeding expectations will be the cornerstone of our success. IT Service Desk Analyst Bridgwater Permanent Hybrid Monday Thursday 8:30 am 5 pm and Friday 8:30 am 4 pm Reward & Benefits: Annual bonus and … leave + bank holidays Purchase additional holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers a benefits platform offering discounts, free perks, and well-being tools for all more »

paramedics? This exciting position is for those people who have a thirst for commercial outcomes that have a real impact on how the ambulance service manages its emergency communications. We seek individuals who share our sense of purpose and embrace the challenge of getting things done in a complex … mission-critical Emergency Services environment. This requires the management of a portfolio of technology-driven contracts, the management of change, and administration of key commercial systems and processes (eg: procurement and contract management systems). No two days are the same for this role. Reporting to the … emergency communications for UK ambulance services. ARP has a team of over eighty staff consisting of commercial, finance, project, implementation, technical, user assurance and service colleagues. They are based all over the country to support the successful delivery and maintenance of a £460m programme of work. The aim of more »

manage all aspects of IT operations at a sports & entertainment venue. The ideal candidate will possess a broad range of IT skills including infrastructure management, networking, and desktop support. They will have strong project management capabilities, exceptional service delivery experience, and be comfortable working in a hands … involves managing a small team of engineers to ensure the smooth and efficient running of IT services throughout the venue. Key Responsibilities: IT Infrastructure Management: Oversee the installation, maintenance, and support of the venue’s IT infrastructure. Ensure the stability, integrity, and efficient operation of the IT network, including … and troubleshooting of software applications and operating systems. Oversee the timely resolution of hardware and software issues for staff and event-day personnel. Project Management: Plan, execute, and manage IT projects, ensuring they are completed on time, within scope, and within budget. Collaborate with stakeholders to define project requirements more »

IT Service Desk Analyst - Desktop, Starters/Movers/Leavers etc; Bristol, BS16 + 2 WFH days; £30-33k + bonus, 15% pension, 28 days holiday etc. A confident, enthusiastic IT Help Desk or Service Desk Analyst with strong customer service skills, is sought for this … dynamic, finance org who, are continually investing in their IT services & using the latest technologies. The IT Service Desk Analyst will be part of a collaborative & supportive team of c20 who, provide 1st & 2nd line support to c1400 colleagues/users from across the business predominantly via remote access … Starters, Movers &/or Leavers. You will be keen to take ownership' of issues, identify priorities and communicate with all parties effectively. The IT Service Desk Analyst will utilise their broad IT knowledge ideally (but not essentially) including most of the following:- Creating and administering Starter, mover, leaver accounts more »

requires individuals to be on call, out of hours, on a five-week recurring cycle. Principal Responsibilities Provide technical support, responding to incidents and service requests raised with the IT Service Desk. Stand in for the IT Operations Manager when unavailable. Ensure all incidents and service requests … are logged and assigned with appropriate levels of detail, categorization, and prioritization. Maintain a high degree of customer service and adherence to ITIL service management principles, taking ownership of incidents and requests, and being proactive when dealing with customers. Support and administer Microsoft Office 365 products and … any SLA risk items to the IT Operations Team to ensure that timely support is maintained across the operation. Manage software licensing. Deliver exceptional service to both internal and external customers and stakeholders. Keep the IT Service Desk knowledgebase articles up to date to provide support and advice more »

Trowbridge, Chippenham, Marlborough. Primary duties Working in a Security Cleared Environment Supporting and maintaining IT services and providing support to users via the IT Service Desk Handle and manage incoming calls to the IT Service Desk and log within the Service Management tool. Ensuring all IT … Incidents and Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Troubleshooting and fault diagnosis whilst ensuring data integrity is maintained Developing and following procedures for the provision of IT services, within the remit of the IT Desk, in conjunction with the … IT Service Desk Team Leader and IT Service Manager Providing support and guidance to other department members, providing on-site support in regions as required, and coordinating and liaising with other IT Systems Technicians Ensuring Security Operating Procedures and other IT directives are carried out by users Technical more »

Role: 3rd Line Service Desk Engineer Role Type: Permanent Location - On-site Gloucester Salary - £38,000>£42,000 The 3rd Line Service Desk Engineer is responsible for providing all levels of technical support to remote and onsite customers with a managed service contract. They will also provide … support to 1st and 2nd line service desk engineers. The successful candidate will be responsible for achieving and maintaining good working relationships with customers and providing a high level of customer service for all support queries whilst adhering to all service management principles. The role will … and working with Technical Architect and/or Solutions Architect to create IT solutions that meet those needs Maintaining 95% or above on our service desk SLA agreements Maintaining the business IT network, ensuring that any items of risk are highlighted or removed from the infrastructure Answering incoming telephone more »

Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a … business model, offering ongoing support and development programmes for you to succeed. The Role: Leading and managing support Analysts and third-party resources Ensuring service level agreements (SLAs) are met or exceeded by monitoring service desk performance and implementing improvements Driving initiatives for continuous improvement within the service desk, such as implementing new tools or technologies The Candidate: Strong understanding of IT service management principles and frameworks (ITIL) Experience in managing service delivery in a complex and dynamic business environment Knowledge of ServiceNow is beneficial The Package: Base salary: £50,000-£60,000 Hybrid more »

hybrid from our Rollestone office near Salisbury. This is a permanent position. The Remote Resolution Centre (RRC) Delivery Lead role is a home-based management position accountable to the UK Delivery Manager. Direct reports to the RRC Delivery Lead are RRC Technical Resolution Engineers. JOB PURPOSE The RRC Delivery … their Team, encouraging engagement whilst promoting the Company Values. The RRC Delivery Lead has the responsibility of ensuring that the RRC delivers the required service and provides line management for the home based RRC Technical Resolution Engineers (TREs) who are responsible for maintaining the Remote Resolution Centre output … and driving service improvement within the function. MAIN ACTIVITIES AND TASKS Oversee delivery of the RCC to ensure that it delivers the day-to-day service. Line management responsibility for all RRC TREs covering multiple locations within the UK including PDRs, mentoring, and disciplinary management for team more »

our day-to-day working as well as ensure that we contribute to AXA’s mission and strategy. YOUR ROLE : A Major Incident & Problem Management specialist is essentially responsible for the upkeep and smooth operations of IT systems. They oversee all aspects of the incident management process, from … evaluation to resolution. IP Specialist records all issues and helps to design ways to prevent similar problems in the future (via problem management). The specialist will manage technical support teams, create procedures to deal with problems and develop solutions. After closure of the incident the IP Specialist takes … also assists them in examining incidents and establishing processes to help prevent or minimize similar problems from arising. Taking the responsibility to restore the service asap by finding, motivating & coordinating the appropriate support groups. Facilitate crisis calls, take notes and communicate on regular base with the management community more »