26 to 50 of 52 Service Management Jobs in the South West

the public sector, delivering smarter services, better user experiences, and long-term operational impact. What You'll Be Driving: Craft and deliver a forward-thinking multi-channel strategy for service delivery. Shape the blueprint for a new orchestration layer and you will be laying the foundation for how services will be managed, measured, and evolved. Collaborate across teams to … get behind the vision. Provide leadership to a support officer, fostering a results-driven, high-integrity team culture. What You'll Bring: Demonstrable experience designing and delivering multi-channel service strategies. Deep knowledge of service management frameworks and orchestration layers. Strategic thinking backed by razor-sharp data analysis and problem-solving. Proven track record in stakeholder management at senior levels. People management experience in complex environments. Bonus Points For: Previous work on shared services or operating model design. Understanding of central government structures and workflows. Exposure to Oracle ERP platforms. What's In It for You: Be part of a nationally significant programme that's reshaping the future of public services. Work in a fast More ❯

Managing Complex IT Change: If assigned, oversee and manage complex IT change projects. Coordinate with IT teams and business stakeholders to ensure seamless integration of changes. * Communication and Stakeholder Management: Ensure clear and consistent communication with team members and business stakeholders. This includes regular updates on project progress, transparent reporting, engaging stakeholders early and often, and establishing clear communication … teams, ensuring alignment, managing dependencies, and integrating changes smoothly. Facilitate regular communication and collaboration with team leads. Be comfortable in leading teams following agile, waterfall or hybrid methodologies. * Supplier Management: Work closely with external suppliers to ensure their deliverables meet project requirements and integrate smoothly into the overall project plan. Manage contracts, monitor performance, and maintain strong relationships. * Data … execute data migration activities, ensuring data integrity and minimal disruption to business operations. Develop migration strategies, coordinate with data owners, and validate success. * Operational and Business Readiness: Collaborate with Service Management, Technology Leadership, and Business Stakeholders to ensure the project is usable and supported post-implementation. * Jira Management: Utilise Jira for project tracking, issue management, and More ❯

worldwide and to various government departments in high-security areas. OpenText is undertaking a range of client projects to help drive efficiencies and provide improved IT services, particularly in Service Management and other ITIL functions. We're seeking an experienced Business Analyst to join our growing Professional Services team. What the role offers: Gathering requirements and working with … to work under pressure and make rational decisions considering relevant risks and taking responsibility for such decisions. Specific knowledge of secure government operations and ways of working. Background in Service Management Capabilities and experience working with Service Management toolsets. Experience working with personnel in a cross-organization environment is highly desirable. The successful candidate must currently More ❯

Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT Service Management, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯

Proficient in managing and configuring Active Directory, including Group Policy Objects, DNS, DHCP, TCP/IP, and VPNs. Familiar with Sophos security solutions, including endpoint protection, firewalls, and central management to safeguard IT assets. Hands-on experience with server virtualization using VMWare vSphere. Skilled in using PRTG Network Monitor for proactive monitoring and alerting to maintain system, uptime and … performance. Skilled in deploying and managing cloud infrastructure using Microsoft Azure and Amazon Web Services to support hybrid and cloud-first strategies. Practical experience with ManageEngine tools for IT Service Management, asset tracking, and system monitoring. Experienced in using Veeam Backup solutions for data protection, disaster recovery, and business continuity planning. In-depth knowledge of both Microsoft Server … and Linux operating systems, enabling seamless integration and support of mixed environments. Strong knowledge of WatchGuard Firewalls, with a focus on configuration, policy management, and threat prevention. Expertise in Microsoft 365 and MS Exchange, including mailbox management, user administration, and hybrid configuration. Well versed in Dell storage solutions, including installation, optimisation, and management of storage arrays for More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

with Change Approval to ensure migration tasks do not impact other services. Migrate existing VMWare Servers onto newly built Azure Local Infrastructure using Veeam Coordinate application downtime with relevant service owners and service managers. Decommission servers no longer required by the business Troubleshoot migration related issues in a timely manner Ensure all related documentation is updated when required … organisational skills. (essential) Methodical and logical way of working. (essential) Administrating VMWare and Hyper-V virtualization platform. (essential) Experience of Backup Solutions, i.e. Veeam, Cohesity (essential) Knowledge of IT service management processes (essential) Ability to manage documentation and change control processes (essential) Proven experience with Windows Server 2003 through 2022 and multiple Linux distros. (essential) Why New Look More ❯

design patterns including Landing zones. Understanding of Cloud-native capabilities as Kubernetes, Docker, etc, cloud native platforms such as OpenShift, Pivotal and EAI/Middleware stacks Understanding of Cloud service management/Operating models Understanding of Data infrastructure solutions such as Hyper converged, Virtualization, Storage, SD WAN Preferred Competencies & Experience An extensive experience and recent proven track record … of success in IT Consulting or IT Management Consulting with regional or global consulting firms (Big 4, SIs or boutiques) with delivery and business development success and growth An established history combining consulting, sales, and delivery; experience delivering workshops, assessments, strategies, roadmaps, designs, and deployment plans. A demonstrated record of creating & executing digital/technology-orientated client transformation programs More ❯

Service Desk Lead/Application Support - Hybrid - Up to £40,000 We're currently recruiting for an experienced Service Desk Lead/Application Support to join a well-established organisation and take charge of a small but busy IT support function. This is a fantastic opportunity for someone with strong leadership skills and a solid background in application … support and service management. In this role, you'll be the first escalation point for technical issues, manage the day-to-day operations of the service desk, and work closely with internal teams to ensure smooth delivery of IT services. You'll also play a key role in developing the team, improving processes, and ensuring the service desk continues to meet the needs of the business. Key Responsibilities: Lead, coach, and support the service desk team Oversee ticket management and ensure timely resolution Communicate effectively with stakeholders at all levels Monitor performance and report on KPIs Identify and implement service improvements What we're looking for: Previous experience leading a service/ More ❯

and Business Integrator (BI) providers, ensuring that all partner engagement adheres to agreed policies, processes, and compliance requirements. The role will manage two direct reports, one responsible for vendor management and the other for service transition and hypercare, ensuring effective oversight of both contractual and operational partner relationships. Key responsibilities include access and role management, licence management, GDPR compliance, financial management (including Azure cost control), and oversight of change requests between the programme and the SI. Responsibilities Lead and maintain the overall governance framework for third-party vendors supporting the D365 programme, including SI and BI partners. Manage two direct reports responsible for vendor relationship oversight and service transition/hypercare. Ensure robust access … and role management practices are in place for all partners, in line with internal policies and data security requirements. Oversee licence management processes for all D365 environments and associated platforms, ensuring correct allocation and optimisation of licences. Drive GDPR compliance across all partner activities and ensure data handling is in accordance with regulatory and organisational standards. Manage financial More ❯

The apprentice will be working in the IT Service and Operations department, which manages the infrastructure and data platforms that underpin UCL’s central IT services, including data centres, cloud compute and storage platforms, networks, telephony, communications and collaboration and enterprise applications. Role The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to … various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as: Service Desk Technical Operations Chief Information Security Office Cloud Platforms Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support … of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops More ❯

to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems. The apprenticeship You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship The apprenticeship will give you an understanding of working in … Operating Systems, Support Tools and Processes. Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting. Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support. Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams. Complete tasks More ❯

of network faults and incidents as and when reported by the customer. Perform health checks on networks and underlying infrastructure. Respond to network issues as highlighted by the Fault Management System. Liaise and assist the third line support team with network issues. Accurate reporting of faults using established ticketing systems. Generate customer reports as and when directed by the … Service Management team. Please note that the successful candidate will be required to pass a targeted medical questionnaire and/or medical examination as a condition of employment for this role. This role is full time, 37 hours per week and is based on site at Corsham, Wiltshire. In this role, you'll be required to be on … call (weekday evenings, weekends). Essential Experience of the Network Operations Engineer Experience within a Network Operations environment or Network Management Centre. Exposure to first and second line support networking practices. Good IP switching and routing skills to include VLAN, STP, OSPF, BGP, MPLS, VOIP (Voice over Internet Protocol). Broad exposure to the telecommunications industry. Good communications and More ❯

creating roadmaps, and helping clients navigate change Collaborating with cross-functional teams What We're Looking For: 3+ years of experience in IT consulting, ideally with exposure to strategy, service management, or enterprise architecture. Familiarity with cloud platforms (AWS, Azure, GCP)/IT frameworks Strong analytical and facilitation skills A growth mindset, collaborative approach, and a desire to More ❯

IT professionals with a passion for delivering complex solutions that drive tangible uplifts in capability for clients and their users. We specialise in Enterprise and Solution Architecture, Systems Engineering, Service Management and DevOps, to build highly effective teams tailored to the problem-space and requirements. As part of the Secure Systems Team , you’ll have the opportunity to … of hosting technologies (virtualisation, containerisation, orchestration), with experience of industry leading products and vendors. Desirable: Experience delivering into MOD, relevant governance and security policy, processes, and practices (inc Joint Service Publications 604, 440). Knowledge of national and international security frameworks such as NIST SP 800 Series. Experience managing agile teams, DevOps engineering teams and CI/CD. Practical More ❯

collaboration with and oversee third-party providers to ensure that technologies and services are both cost-effective and optimized for the organization, while ensuring that providers adhere to established Service Level Agreements. Provide direction for how the business are moving, transforming, storing, and retrieving data to enable the most efficient and effective use of technology for the business Design … expert on all aspects of data analytics, analytics data modelling and warehousing, data mining, and presentation with a view to support future relevant projects and initiatives Ensure that BI service runs smoothly, including to act as a point of escalation for the Support and Technical teams, to monitor and resolve issues Work with senior stakeholders and programme boards to … ensuring scalable secure, and efficient solutions aligned with business objectives. Business Analysis: Translate internal stakeholders'requirements and technology requirements into a strategic application portfolio plan and ensure its effective management and alignment with organisational goals. Business Intelligence: Knowledge of the data lifecycle from ETL, through to the analysis of datasets, leading to the publication of information and aiding business More ❯

that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and … mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management More ❯

with business users to understand, qualify, design, build, test, and deliver their requirements. Coordinate with third-party providers to ensure cost-effective and optimized technology solutions, ensuring adherence to Service Level Agreements. Guide the organization in data movement, storage, and retrieval strategies to maximize technological efficiency. Design, implement, and manage BI infrastructure and services, delivering insights aligned with IT … plans. Business Intelligence: Understanding of data lifecycle from ETL to insight generation. IT Security: Awareness of security challenges and mitigation techniques. Effective Governance: Managing projects, processes, and stakeholder relationships. Service and Supplier Management: Providing high-quality service management and external vendor oversight. Key Skills & Experience: Essential: Experience with ETL/ELT tools (Matillion preferred) Proficiency with More ❯

would be a significant advantage if you also have: Certification in TOGAF, Zachman, or a similar framework. Professional cloud certification, such as an AWS Solutions Architect. Experience with IT service management frameworks like ITIL. Ready to Make an Impact? We're not just evolving our tech-we're reshaping how sport is experienced, analysed, and delivered across the More ❯

issues and coordination with cross functional teams for timely resolution. Your responsibilities: Day to day incident monitoring and resolution. Interaction with client (IT & Business users) on functional issues. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.) Maintaining agreed SLA levels and assuring Quality of delivery at all times. Adhere to shift rotation plan and Operating model. … on functional issues. Coordinate communications between suppliers, OEM, and other IT stakeholders for their particular area. Interaction with Team members for knowledge sharing, knowledge transition and issue resolution. Stakeholder management, share regular updates and assist in preparing operational reports. Follow service management processes (e.g. Incident, Change, Capacity, Problem etc.). Maintaining agreed SLA levels and assuring Quality … side IT devices (Printers, Scanners, MRTs etc barcode scanners, barcode printers, smart devices) and touch points. Working experience in “ServiceNow” and knowledge on Incident, Problem, Change, SLM and Knowledge Management processes. Rewards & Benefits: TCS is consistently voted as a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access More ❯

join our growing IT team. The role will involve providing support and assistance to our students and staff. Role Raise, respond, and complete allocated IT tickets raised within the Service Management system which can include: Providing one to one assistance to both students and staff in the use of computer hardware and software both provided by GBS and More ❯

working as engineers solving complex cross domain problems within government organisations TwinStream was formed to consolidate their collective expertise and experience into one business, providing technical excellence and exceptional service to their clients. We have teams working both on-site with clients and remotely from home. Location: Hybrid working in Bristol (occasional visits to other sites) with possible … to influence buy-vs-build decisions Develop expertise in diverse technical and business domains Expand your knowledge of the technical stacks used Skills & Experience Required: Experience using modern configuration management tools (such as Ansible, Chef or similar) Experience working with Terraform Experience working with docker containers & container orchestration tools (such as Kubernetes, OpenShift or Docker Swarm) Experience both using … Lambda) Industry experience writing well-tested code in one of our platform languages (Java, Go, Python or similar) Knowledge of cross domain principles & technologies Experience of working in a service management environment Practical applications of using observability patterns in previous systems Creating and monitoring system availability metrics and using those to drive work that reduces downtime There are More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We’re Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible, Chef, or similar Docker/container orchestration (e.g. Kubernetes, OpenShift) CI/CD experience (e.g. Jenkins) Monitoring tools like Grafana, Prometheus, or InfluxDB Event-driven architecture with … Linux, scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java, Go, Python, or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We're Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible , Chef , or similar Docker/container orchestration (e.g. Kubernetes , OpenShift ) CI/CD experience (e.g. Jenkins ) Monitoring tools like Grafana , Prometheus , or InfluxDB Event-driven architecture with … Linux , scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java , Go , Python , or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯