26 to 44 of 44 Service Management Jobs in the South West

handover. Working with stakeholders across the organisation to understand operational requirements and translate them into effective technology solutions. Managing third-party technology suppliers and service providers , ensuring strong performance, value for money and contractual compliance. Ensuring suppliers and solutions operate in accordance with appropriate security and governance standards . … Taking responsibility for major incident management , coordinating technical teams and suppliers to minimise disruption to users. Supporting disaster recovery, resilience and business continuity planning across the technology estate. Overseeing vulnerability management and supporting the wider organisation's approach to information and cyber security . Identifying opportunities to modernise ...

Responsibilities Support Squarcle’s digital and defence growth by shaping enterprise, solution and service architectures for complex NATO, MOD and wider defence clients. Operate across bid, mobilisation and delivery phases, helping Squarcle interpret client requirements, define credible technical and service delivery approaches, shape transition and operating models … assure that proposed solutions are secure, supportable, interoperable and deliverable within classified, multi-national and mission-critical environments. Provide strategic technology and service delivery advice to senior client stakeholders, clearly articulating trade-offs, risks, assumptions, dependencies and recommendations. Develop compelling bid narratives, technical responses, service management approaches ...

ensure solutions are aligned, scalable and effectively delivered. The role partners closely with business leadership to align local needs with enterprise strategy, improve service performance and ensure that technology investment delivers meaningful business value. Core Accountabilities Business Partnership & Relationship Ownership Acts as the primary IT point of accountability … level risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management ...

risks, issues and dependencies affecting business outcomes. Ensures senior stakeholders have transparent, accurate views of progress, trade‐offs and decisions required. 6. Operational Accountability & Service Performance Visibility Accountable for ensuring business stakeholders have visibility of IT operational performance, service health, risks and impacts. Works with Service Management, vendors and platform teams to prioritise, escalate and resolve high‐impact or recurring operational issues. 7. Investment, Business Case & Value Management Partners with business and finance teams to shape technology investment cases, articulate expected value and agree success measures. Tracks and reports on benefits realisation for major initiatives ...

Tech Purchase About the role The Systems Analyst is a key member of the IT and Security Operations Team, responsible for delivering excellent customer service and maximising First Contact Resolution (FCR) across all IT and security-related support requests. Acting as the primary point of contact for colleagues … role ensures incidents and service requests are resolved efficiently or triaged appropriately to the Digital Workplace Engineers (DWEs) and Security Engineer, maintaining high service standards and minimising disruption to business operations. Duties will include: - Support and monitor digital workplace technologies, including endpoint devices, Microsoft 365, Azure services, SaaS ...

sales and support locations across the country, our ambitious growth is driven by our core values and fundamental principles. We deliver every product and service with expertise, passion, and heart. When you join Flotek Group you join our 'Purple Army' and become part of a team driven … when our work gets a 'Wow!' About the role: We are looking for an enthusiastic customer focused IT Delivery Engineer to join our dynamic management team. You will be responsible for the smooth delivery of IT Projects, setting clients up with products such as Microsoft 365, Microsoft Azure, workstations ...

Managers who have experience delivering complex digital, engineering and business transformation initiatives across the engineering lifecycle. Whether your expertise lies in Software Engineering, Configuration Management, Digital Thread, Manufacturing, Capability Demonstrations, Systems Engineering or Enterprise Integration , we’d love to hear from you. As a Delivery Manager, you’ll lead … governance and standard ways of working. Supporting the implementation of Digital Thread and Digital Continuity across engineering and manufacturing environments. Delivering improvements across Configuration Management, Software Engineering, Manufacturing Engineering, Systems Engineering and Capability Demonstration activities. Coordinating cross-functional teams, suppliers and technology partners to achieve successful programme outcomes. Ensuring ...

Your new company This organisation operates at the heart of UK defence infrastructure, delivering large-scale facilities management, construction and transformation programmes across key military sites in the South of England. Working in partnership with central government, they are responsible for the delivery and ongoing management … business to support both operational performance and future innovation. It combines technical leadership, shaping secure, scalable solutions while maintaining a strong focus on service quality and reliability.Working closely with both business stakeholders and the wider IT function. There is a strong emphasis on influencing technical direction, challenging vendors ...

would report directly to the Head of IT, and will involve supporting a Microsoft-first environment with a strong focus on cloud, ITIL-led service delivery, ERP transformation, automation and cyber security. The ideal candidate will have hands on experience proving 2nd – 3rd line support in a Microsoft environment … capable of leading service management and project delivery. Experience required for the Senior IT Support Analyst Previous experience in a senior IT support position, managing 2nd to 3rd line tickets independently. Hands on experience with Microsoft 365 administration, Intune, and Windows 11. Exposure to Azure cloud, and virtual ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

Field Service Engineer (Photocopiers/MFDs) Full-Time, Part-Time or 4-Day Week Salary up to £35,000 per annum, depending on experience. Choice of company vehicle, or use of your own with business mileage paid. I'm looking for an experienced photocopier engineer to join a well … before you arrive Diagnosing electrical, mechanical and network faults across a range of MFDs Building strong, lasting client relationships through the quality of your service Working independently, with an experienced technical team behind you What I'm looking for Proven experience servicing photocopiers or multifunction devices Strong electrical ...

role, client allows full remote working Essential Experience: Demonstrate experience as a SOC Manag er, Effective in deploying resources In-depth knowledge of incident management processes Can deliver an effective security monitoring capability, threat intelligence and assessment Managing relationships (external vendors, managed security service providers, technology partners … benefit of a quick start date Desirable: CISSP, CISM or equivalent professional cybersecurity certification Experience with Cloud Security (AWS, Azure) ITIL Foundation ( or equivalent) service management qualification What you will gain: Amazing rate for great affordability Remote working that you can spend less time travelling and enjoy some ...

Cyber Services and Capabilities Employment Type: Full Time Location: GBR Cheltenham Jessop House Description The TAM is the customer's technical owner for the service and the expert voice in the relationship. They quantify the customer's security maturity through the TAM Score framework, build and steer a defensible … incident response Ability to understand end-to-end customer environments (cloud, infrastructure, security stack) Experience with security tools (e.g. SIEM, EDR, SOAR, DLP, vulnerability management) Able to interpret and translate security metrics into clear risk-based narratives Proven ability to build and maintain 12-month technical roadmaps with quarterly ...

part-time temporary basis.This is a flexible opportunity suited to someone who has experience supporting technology transformations, operating model changes, or managed service transitions. You may come from a consultancy background or have worked within an MSP environment and understand the challenges of managing technology services from the customer … side. Key Responsibilities: Provide strategic advice and independent oversight across IT services Support technology strategy, operating model, and transformation planning Oversee service providers, performance, governance, and delivery Identify technology risks and support resilience and business continuity Provide senior stakeholders with clear updates, insight, and recommendations Support the transition ...

deliver effective reporting solutions. Essential Skills & Experience Experience working with the Microsoft BI stack, including: SQL Server T-SQL SSIS Power BI Strong stakeholder management and communication skills. Experience managing requests through ticketing or service management systems. Ability to take ownership and deliver complete reporting solutions ...

resolve issues across operating systems, applications, hardware, and networks. Document all support tickets with high accuracy, contributing to knowledge base articles and self-service guides. Prioritise, escalate, and collaborate on complex issues with higher-tier IT teams to maintain SLA targets. Monitor system alerts and perform routine operational checks … ensure peak service availability. Maintain strict adherence to organizational security policies, ITIL guidelines, and secure service delivery protocols. Identify process improvements and participate in ongoing technical training and development. Deliver outstanding customer service on a 24/7/365 rotational shift pattern (including nights, weekends ...

role in maintaining secure, reliable and scalable IT services while supporting both internal users and client-facing environments. Working within the IT Service Desk and Infrastructure team, you'll help deliver operational excellence, support IT projects and contribute to the ongoing evolution of the organisation's cloud platform. … infrastructure, including virtual machines, networking, storage and backup services. Monitor the health, availability and performance of Azure-hosted services and respond to incidents and service requests. Manage Microsoft 365 administration, user accounts, identity management and SaaS applications. Support Azure networking, security controls, monitoring and operational governance. Provide ...

secure, enterprise-scale environment. Key Responsibilities Own Digital Workplace and EUC architecture, standards and design authority. Define secure, scalable solutions across devices, endpoint management, identity, collaboration and service management. Ensure alignment with Zero Trust, security accreditation and operational requirements. Provide architectural leadership across transition, transformation and BAU delivery. … Drive standardisation, automation and service efficiency. Skills & Experience Proven experience leading Digital Workplace and EUC architecture in complex organisations. Strong knowledge of Windows 10/11, Intune, Configuration Manager, Active Directory/Entra ID and Microsoft 365. Expertise in Zero Trust, endpoint security, ITIL, ServiceNow and security assurance frameworks. ...

Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a wide range of clients includes … simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Klipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking ...