26 to 50 of 60 Service Management Jobs in the South West

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we're a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You'll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

across the firm as well as with our clients. Required experience Demonstrable experience leading complex, outcome focused, ServiceNow transformation programmes within our private sector industries, relating to ServiceNow, Enterprise service management and service operating models. Demonstrated ability to work in a fast paced, challenging, and varied environment. Proven experience in the implementation of ServiceNow applications including but More ❯

Senior Information Services Manager - Poole - Salary up to £39,500 Our client is seeking a Senior Information Services Manager to lead the management and development of IT systems and infrastructure. This role involves overseeing a skilled team, ensuring robust security and data protection, driving continuous service improvements, managing supplier relationships, and supporting digital projects. The successful candidate will … relevant standards and regulations. Responsibilities: Lead the operation, maintenance, and development of ICT systems, ensuring performance, security, and reliability Manage and mentor the IT team, supporting training and workload management Oversee support services and helpdesk operations, ensuring timely issue resolution Develop and implement disaster recovery plans, security protocols, and data protection measures Maintain infrastructure including networks, devices, software, and … licensing Drive continuous improvement through monitoring, feedback, and service targets Assess and introduce new technologies to support operational efficiency Develop and enforce ICT policies, procedures, and standards Manage supplier relationships and service contracts Coordinate asset management, including procurement, compliance, and lifecycle planning Support digital projects and organisational change initiatives Ensure compliance with data protection, health & safety, and More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a skilled Service Engineer to join our dynamic team. In this role, you will be responsible for providing exceptional service support to our diverse customer base. Key responsibilities include: Conducting service visits to address reported calls and maintain high standards of professional service support. Responding promptly to customer service requests for the repair of business equipment. Performing fault diagnosis and implementing effective repairs through adjustments, cleaning, or spare parts replacement. Carrying out preventative maintenance as per manufacturer guidelines and service management recommendations. Communicating effectively with customers More ❯

We're looking for a PMO Analyst to join a growing Service Support Office (SSO) within a major Defence organisation. This team acts as an evolved PMO function, supporting the performance, governance, and monitoring of large-scale, in-service IT and transformation projects. Rate - TBC Duration - 36 Months Location - Corsham Responsibilities Supporting programme and project governance activities across … a major defence portfolio Monitoring performance and reporting metrics for in-service delivery Assisting in the management of risks, issues, dependencies, and change control Producing reports, dashboards, and updates for senior stakeholders Helping to embed best practice PMO processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in … a PMO, project support, or analyst role Familiarity with IT Service Management and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented approach to problem-solving Reasonable Adjustments: Respect and equality are core values to us. We are proud More ❯

support a client with their Windows 11 rollout. The engineers will be responsible for deploying Windows 11 devices, ensuring a seamless transition for end users, and providing professional customer service throughout the process. Windows 11Deployment Responsibilities: Deploying Windows 11 devices following a structured process. Handling device rebuilds overnight and handing them back to end users. Engaging professionally with customers … of technical issues, solutions, and procedures, contributing to a comprehensive knowledge base for efficient problem-solving in the future. Work closely with other IT teams including the global IT Service Engineer community, to coordinate efforts, share expertise, and ensure seamless IT operations within the organisation. Ensure all ServiceNow incidents and requests are actioned, kept up to date and that … operational needs. Provide assistance as a project resource, as and when required. Identify, inform and escalate any patterns or trends of calls in a timely manner to the IT Service Lead or Service Management team. Use suppliers and vendors as a source of escalation to resolve problems. Support firm events that require an engineer on hand for More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. The Cloud Centre of Excellence (CCoE) team at NHS … the cloud engineering pillar within the team, responsible for defining and implementing technical landing zones, guardrails and optimised environments to the internal and external organisations. This is a senior management role which will lead and expand the current functions resources, talent and service capabilities. This role is instrumental in helping the NHS deliver on the governments Cloud First … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

IT Operations Manager The IT Operations Manager is responsible for overseeing the day-to-day management and performance of TKMS ATLAS UK's IT operations. This includes infrastructure, systems and support functions, ensuring the smooth and efficient operational performance with a focus on delivering improving services and enhancing digital capabilities. You'll have responsibility for the development and implementation … stakeholders. You'll lead a team comprising of Application Support specialists and manage the third-party providers. You'll need to have: Proven experience in managing IT operations and service delivery teams Strong knowledge of ITIL or other IT service management frameworks Excellent leadership, communication and interpersonal skills Strong problem-solving abilities and attention to detail Experience … managing third party IT service provider, particularly IT helpdesk suppliers is an important aspect of the role. This will include ensuring all contractual requirements are maintained and performance measures are reviewed monthly. You'll work directly with procurement on supplier management ensuring value add through strong vendor relationships With a reputation for providing innovative underwater systems for the More ❯

IT Operations Manager The IT Operations Manager is responsible for overseeing the day-to-day management and performance of TKMS ATLAS UK's IT operations. All the relevant skills, qualifications and experience that a successful applicant will need are listed in the following description. This includes infrastructure, systems and support functions, ensuring the smooth and efficient operational performance with … stakeholders. You'll lead a team comprising of Application Support specialists and manage the third-party providers. You'll need to have: Proven experience in managing IT operations and service delivery teams Strong knowledge of ITIL or other IT service management frameworks Excellent leadership, communication and interpersonal skills Strong problem-solving abilities and attention to detail Experience … managing third party IT service provider, particularly IT helpdesk suppliers is an important aspect of the role. This will include ensuring all contractual requirements are maintained and performance measures are reviewed monthly. You'll work directly with procurement on supplier management ensuring value add through strong vendor relationships With a reputation for providing innovative underwater systems for the More ❯

anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. … and respected by peers. Ideally holds a relevant technical degree or equivalent (especially if earned through work-based routes). Bonus/Could-Have Able to contribute to future service design and offer development. Capable of speaking to heads of schools in practical, relatable terms about the art of the possible. Could grow into a Technical Director interested in More ❯

Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation … and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through adjustment cleaning or replacement of spare parts Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service More ❯

range of Microsoft platforms, including Windows 10/11, Office 365, Microsoft Server technologies, and core infrastructure systems (AD, DHCP, DNS). Mentor junior IT staff to maintain high service delivery standards. Engage with technology groups to adopt best practices and ensure continuous improvement. Essential Skills & Experience: Experience supporting cloud platforms (Azure AD, Microsoft 365) and Office 365 administration … Teams, SharePoint, Entra ID). Knowledge of ITIL service management processes and cybersecurity best practices. Experience with JAMF, iPads, Apple School Manager, Apple Classroom, and Microsoft School Data Sync. Ability to remain calm under pressure and provide effective end-user support in a school environment. Desirable Skills & Experience: Familiarity with MDM solutions (e.g., Intune) and network troubleshooting (LAN More ❯

and connectivity issues (Windows OS, Microsoft 365, Active Directory, Group Policy) Supporting networking (LAN/WAN, VPNs, Wi-Fi) Assisting with upgrades, migrations, and IT projects Managing tickets and service requests efficiently Supporting non-technical colleagues in a friendly, clear way Travelling to other UK sites when needed What We’re Looking For Experience in a Desktop/IT … customer-focused problem solver Excellent communication skills and the ability to support all user levels Full UK driving licence and your own vehicle (essential) Desirable extras: ITIL knowledge or service management experience Cloud/remote support exposure Certifications (Microsoft, CompTIA, Cisco) What You’ll Get in Return Salary up to £40,000 DOE Generous holiday allowance Annual bonus More ❯

solutions with tools such as Python, Ansible, Terraform, and Jenkins. - Automate deployment across server, network, and storage technologies. - Produce and review design artefacts, supporting system testing activities. - Collaborate with Service Management teams to diagnose and resolve issues. Skills required: - Recent hands-on experience creating complex PowerShell automation modules (PowerShell v4+). - Experience with automated deployments across multiple vendors. More ❯

solutions with tools such as Python, Ansible, Terraform, and Jenkins. - Automate deployment across server, network, and storage technologies. - Produce and review design artefacts, supporting system testing activities. - Collaborate with Service Management teams to diagnose and resolve issues. Skills required: - Recent hands-on experience creating complex PowerShell automation modules (PowerShell v4+). - Experience with automated deployments across multiple vendors. More ❯

innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in. Description Job title: SAP Quality Management Consultant Location: Flexible with travel when required Salary: Circa £65,000 - £70,000 DOE Your new role Here at Hitachi Rail we have a unique opportunity for an experienced … SAP Quality Management Consultant who will support the business through the day-to-day management of the SAP Platform applications. This role operates in a fast-paced environment with regular collaboration with both internal and external stakeholders. Provide 2nd/3rd line support for incidents reported to the service desk in line with SLA. Design & deliver technical … MM/WM/PP Modules QM Inspection Plans, Lot Inspections, Results Recording Quality Notifications QM Master Data QM Inspection Methods Project Stock Serialised/Split Valuation Materials Batch Management Good understanding of integration with other SAP modules. Completed at least 3 significant full systems implementation lifecycles Completed solution configuration for primary module Operated in multi-project, matrix managed More ❯

and maintained cybersecurity strategies aligned with industry standards.* Built secure user devices and managed device integrity and anti-malware.* Implemented proactive monitoring and automation tools for predictive operations.* Drove service management improvements including ticketing and root cause analysis.* Ensured robust backup strategies and data integrity across on-premises and cloud.* Expert in infrastructure, endpoint security, network services, RMM … and ITIL-based service delivery.* All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity* Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices.* Design and build secure user devices, including PC More ❯

defence? Join a high-performing consultancy delivering cutting-edge solutions to government clients. As Test Lead, you'll take full ownership of the testing strategy for a major IT Service Management (ITSM) programme, guiding a team of 7-17 engineers through complex integration and end-to-end testing. This is a leadership role with real impact - where your … to ensure delivery confidence Provide client-side assurance of third-party supplier testing Collaborate with business and process owners to maximise test coverage Manage defect triage, risk, and monthly service reporting Mentor and guide a team of deployed test engineers Identify opportunities for test automation and continuous improvement What You Bring Proven experience leading testing in complex environments Strong More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. We are seeking a Technical Consultant - Network Engineer to … include support to existing and new systems and services. The provided support will be at varied levels of scope and complexity, ranging from small changes tracked in our issue management application to managing larger projects involving other team members and stakeholders from other teams. This role will also contribute to internal team projects to support and enhance the existing … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

General Managers and the Digital Workplace Team. Ensure all IT challenges are logged, tracked, and resolved effectively. About You Were looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the More ❯

Managers and the Digital Workplace Team. Ensure all IT challenges are logged, tracked, and resolved effectively. About You We’re looking for someone who: Has proven experience in IT Management, IT Support, and Project Delivery. Possesses strong knowledge of Microsoft technologies and structured IT service management (ITIL preferred). Brings a proactive, problem-solving approach, with the More ❯

We are seeking a Performance Lead with a background in managing IT Service Management (ITSM) projects and proven experience supporting the delivery of major defence programmes. Given the MOD C2 grade equivalency, this role would suit someone with approximately 3-5 years' relevant experience , ideally with exposure to complex public sector or defence environments. The successful candidate will … be capable of working in a dynamic and evolving support office structure and will possess strong relationship-building and stakeholder management skills. Rate - £negotaible Duration - April 2027 Location - Wiltshire Clearance - DV Cleared Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from More ❯

software systems used in test and reference environments. These environments directly support deployed live IT systems and are critical to the operations of the Core Engineering, Test, and Live Service Management teams. The role involves working with technologies including VMware, Windows, Linux, and Cisco, and requires hands-on experience in both virtual and physical infrastructure. Key Responsibilities Install More ❯

and mentor Information Services Technicians to maintain high standards Plan and deliver system upgrades, installations, and integrations Support e-safety, network security, and software performance monitoring Deputise for network management when required Ensure ICT suites are operational, and data integrity is maintained through regular checks Experience & Skills required: Extensive experience in a similar technical position Proven Leadership experience Extensive … experience in Microsoft frameworks Networking infrastructure experience Advanced IT Qualifications including CompTIA, CASP+ Networking qualifications JIRA Service Management ITIL Practitioner Benefits: Competitive salary up to £32,500 Career progression opportunities Generous pension scheme Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency More ❯

occasional site visits) Clearance: Must be eligible for DV Clearance Founded in 2019 by engineers solving complex cross-domain problems for government organisations, TwinStream delivers technical excellence and exceptional service to high-profile clients. Our teams work both on-site and remotely, supporting mission-critical systems where performance and reliability are paramount. The Site Reliability Engineer Role: We are … infrastructure. Research and evaluate new tools to influence build-vs-buy decisions. Contribute to technical innovation across diverse stacks and environments. What We’re Looking For: Experience with configuration management tools (e.g., Ansible, Chef). Proficiency with Terraform, Docker, and container orchestration (Kubernetes, OpenShift, or similar). Hands-on experience with CI/CD tools (Jenkins or equivalent). … and network security protocols. Experience with cloud services (preferably AWS – EC2, RDS, S3, Lambda). Desirable: Experience coding in Java, Go, or Python; cross-domain technologies; observability patterns; and service management environments. Why Join TwinStream? Salary: £65,000–£95,000 (DOE & clearance level) Pension: 8% employer contribution Private Healthcare: Includes dental & optical cover for you & your family Learning More ❯