101 to 125 of 419 Customer Retention Jobs in the UK

Senior Customer Success Manager – Onboarding, Delivery & Growth Ready to drive customer value, retention, and growth in a scaling SaaS business? If you are motivated by delivering high-quality outcomes, shaping solutions, and building long-term customer partnerships, this role is built for you. Join RoleMapper … passionate about helping customers solve some of the biggest workforce challenges, then RoleMapper is the place to be! Job Purpose As a Senior Customer Success Manager, you will own a portfolio of enterprise customers and lead the end-to-end onboarding and delivery lifecycle, from discovery through ...

enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular … placed to benefit. We combine proprietary technology and data with the orchestration of physical assets, operating across credit, fraud, pricing, logistics, refurbishment, resale and customer care. With AI improving every cycle, our moat deepens with scale. At Raylo, AI is woven into how we work every day. ...

Europe Middle East & AfricaThe Managing Director, EMEA is the senior leader responsible for leading Accruent’s business across the EMEA region, driving market growth, customer success, and organizational effectiveness. This role serves as both the regional leader for EMEA and the Commercial Leader for the EMEA organization, overseeing direct … sales, account management, customer success, solutions consulting, and regional engagement with strategic partners.The Managing Director will shape regional strategy, accelerate go-to-market execution, build high-performing teams, and ensure alignment with Accruent’s global strategy. Success requires strong commercial acumen, cross-functional leadership, and the ability to drive ...

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing risk and escalation with a matrix team. Customer‐centric with a passion for delivering exceptional customer experiences ...

Customer Success Manager - Team Leader The Customer Success Manager to work with external clients/customers as a trusted advisor. This is an important role building trusted relationships, developing a clear understanding of customer priorities, ensuring that services, actions and communications remain aligned to agreed outcomes. This … working for an award-winning managed service provider working focusing on delivery, service, project, working with commercial and technical teams. Experience in a customer-facing role within managed services, technology, cloud, cyber security, infrastructure or another complex service environment. Building strong relationships with customers and monitor their experience with ...

through to Head of CRM. We are keen to connect with freelancers who have: Strong agency or in-house experience across CRM, lifecycle marketing, customer retention and loyalty Experience developing and executing CRM campaigns across email, SMS, push notifications and other customer engagement channels Knowledge … platforms such as Salesforce Marketing Cloud, Braze, Klaviyo, HubSpot, Adobe Campaign, Iterable or Dotdigital A proven track record of improving customer engagement, retention, conversion rates and lifetime value Experience with customer segmentation, personalisation, marketing automation and lifecycle journey optimisation Strong analytical skills, with the ability ...

expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team. The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment … based in our London, UK Office. Responsibilities Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development Recommend appropriate solutions and negotiate acceptable terms with the Client Achieve or exceed all quarterly ...

experienced engineering leader with a strong background in LCD displays, HMI solutions and embedded systems, looking to take ownership of EMEA customer success, lead a growing technical team, and play a pivotal role in securing high-value business across Europe? This is an exciting opportunity to join a global … teams, you will take responsibility for supporting existing customers, driving engineering excellence and helping secure new business opportunities throughout the EMEA region. In this customer-facing leadership position, you will act as the primary engineering contact for the region, supporting both standard and custom projects. You will work closely ...

across the production print portfolio, developing new business opportunities and expanding relationships with existing customers and channel partners. The role will focus on identifying customer requirements, positioning the appropriate production print solutions and managing opportunities from initial engagement through to contract completion. The successful candidate will have a strong … business development plan to achieve agreed sales targets. Identify and develop new production print opportunities across the assigned territory. Generate new business through prospecting, customer visits, referrals, events and channel activity. Develop existing customer relationships and identify opportunities for fleet refresh, upgrades and additional production equipment. Manage ...

plays a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth and operational excellence, leading as the primary relationship owners for our diverse customer base.You will be part of a high … performing team that drives customer retention, expansion and advocacy, establishing best practice and scalable account management frameworks that deliver an exceptional customer experience across EMEA. Working closely with the Commercial Director – EMEA, you will turn commercial strategy into clear account plans, meeting revenue targets while keeping ...

sitting on the Executive Leadership Team, the CRO will take full ownership of the commercial strategy, driving recurring new revenue growth, new customer acquisition, and retention. This is a high-impact leadership opportunity to build a scalable, high-performing commercial function and play a central role in the next … profitable revenue growth. - Lead and develop Sales, Marketing and Account Management teams, creating a culture of performance and accountability. - Drive new business ARR growth, customer retention, and expansion. - Improve pipeline management, forecasting accuracy, and sales effectiveness. - Build strategic relationships with key customers, partners, and vendors. - Work closely ...

Customer Success Manager - Strategic Accounts The Customer Success Manager has ownership of the relationship between Rackspace and their dedicated portfolio of customers. As a Customer Success Manager you are expected to continually develop and strengthen the relationships held to create strategic partnerships through pro-active and personable … solving. Effective communication and negotiation skills at all levels, technical through to directors. The ability to motivate and galvanise disparate teams to deliver against customer requirements. Key Accountabilities Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to customers, as well ...

strengthen its leadership structure and introduce the processes and accountability needed to support its next stage of growth. The business already has a loyal customer base, an experienced team and strong foundations. This is not a turnaround role. The opportunity is to understand what is working, identify where greater … controlled, commercially sustainable way. The Role Reporting to the board and working as part of the senior leadership team, you will own the customer and operational lifecycle across the business. Your remit includes product and service operations, customer onboarding, provisioning, technical support, service delivery, account management, customer ...

than 77,000 organisations have adopted GitHub Copilot. Locations In this role you can work from Remote, United Kingdom Overview GitHub is growing its Customer Success Architecture team and we're seeking experienced professionals to elevate our customer engagement efforts. As a Customer Success Architect, you will … leverage business and industry insights to align GitHub's technology solutions with customer digital transformation initiatives and act as a liaison between customers and internal teams to provide feedback and improve solutions. The ideal candidate will be a trusted advisor, driving customer success by shaping strategic technology solutions ...

unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. The Role As the Team Manager for our Technical Customer Support team, you will play a vital role in delivering exceptional customer support experiences that reflect our commitment to service excellence. Leading … aligning our efforts. By providing coaching and mentorship, you will support both individual and team performance, ensuring that we meet service standards and enhance customer satisfaction. What You’ll Do Key Responsibilities: Team Leadership: Motivate your team by setting clear objectives and expectations, providing feedback, and conducting performance reviews. ...

partnering with a global, market-leading financial and business management software enterprise in their search for a Scaled Customer Success Lead - Customer Success Manager (APAC Focus). This is a temporary role (9-12 months) based in Central London, offering a hybrid working model (on average … Role Sitting in the Central London office alongside your core UK team, you will act as the operational engine managing scaled (1:many) customer success programmes supporting the Australian market and APAC region. This is a hands-on execution role rather than a high-level strategy position. You will ...

partnering with a global, market-leading financial and business management software enterprise in their search for a Scaled Customer Success Lead - Customer Success Manager (APAC Focus). This is a temporary role (9-12 months) based in Central London, offering a hybrid working model (on average … Role Sitting in the Central London office alongside your core UK team, you will act as the operational engine managing scaled (1:many) customer success programmes supporting the Australian market and APAC region. This is a hands-on execution role rather than a high-level strategy position. You will ...

Customer Success Manager is the senior operational and relationship lead for one or more of CyrusOne's hyperscale customers across our European portfolio. The role owns the end-to-end, post-delivery service experience for those customers, bringing together Operations, Service Delivery, Compliance, Security, Implementation, Sales and Finance … that service is delivered in line with contractual commitments and the customer's expectations. Working in a matrix organisation, the post holder leads through influence rather than line authority. They govern service performance, manage escalations, monitor overall customer health and drive continuous improvement, so that CyrusOne remains ...

Product Payments Experience & Customer Loyalty Full-time Are you ready to trade your job for a journey? Become a FlyMate! Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to deliver the world’s most important … next stage of our journey as we continue to grow. The Opportunity At Flywire, we're seeking a Vice President, Product Payments Experience & Customer Loyalty to define and lead the end-to-end payer experience across our global payments platform. Reporting directly to the Chief Payments Officer, this executive ...

worked as a Pharmaceutical Sales Representative, Key Account Manager, Hospital Specialist , Brand Manager or Commercial Excellence professional? Do you enjoy understanding what drives successful customer conversations, uncovering insights from data, and helping others improve performance? Are you excited by the potential of AI to transform the pharmaceutical industry … powered platform helps pharmaceutical leaders understand the quality and effectiveness of interactions between field teams and healthcare professionals. By turning thousands of customer conversations into meaningful insights, we help clients improve execution, coaching, customer engagement and business performance. We’re now looking for a Customer Success Manager ...

powerful tools for the next era of commerce. Athos Commerce unites shopper intent and product visibility across every touchpoint. Who You Are A senior customer success manager, with at least 3-5 years experience in a senior level role, leading growth and expansion plans for enterprise customers. You have … strong understanding of customer success best practices when it comes to managing churn risk and account renewals. You are experienced at creating and implementing testing and optimisation roadmaps, which generate significant improvements towards important KPIs. You take full ownership of client relationships, ensuring strong, proactive communication with your accounts. ...

Finance, Data Engineering, and Engineering teams to understand business needs and translate them into modelling solutions. Help evaluate acquisition quality by channel, campaign, geography, customer segment, and product behaviour. Build models that support better decisions around growth spend, payback periods, customer quality, retention, and long term … value. Analyse large scale customer, product, marketing, and transaction datasets to identify patterns, risks, and opportunities. About this role What We’re Looking For We're looking for a Senior Data Scientist to join ARQ's Growth team as our first data science hire – owning all data science initiatives ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...

driven insights. Following continued growth, they are looking to appoint a Senior Product Manager to lead the evolution of their commercial product offering and customer experience. This is an opportunity to join a scaling business where Product plays a key role in driving revenue growth, customer adoption, retention … Role As the Senior Product Manager, you'll take ownership of a significant portion of the commercial product portfolio, shaping the roadmap across customer-facing platforms, reporting capabilities, integrations, pricing, packaging, and commercial growth initiatives. Working closely with Engineering, Design, Data, Marketing, Sales, Customer Success, and Executive Leadership ...