101 to 125 of 135 Customer Retention Jobs in the UK

both operational and strategic initiatives. Key Responsibilities Data Analysis & Reporting Design, develop, and maintain dashboards and reports Monitor and analyse KPIs (e.g. revenue, utilisation, customer behaviour) Provide ad-hoc analysis to support business decisions Systems & Data Support Act as the main point of contact for reporting systems Troubleshoot data … internal teams to improve reporting capabilities Business Performance Identify trends and opportunities to improve efficiency and performance Support pricing strategies and promotional activity Analyse customer segmentation, retention, and lifetime value Recommend improvements based on data insights Stakeholder Engagement Collaborate with senior stakeholders to understand reporting needs Present ...

responsible for key performance indicators including TCV (below $5M), revenue, contract margin, and client satisfaction, while also playing a vital role in driving client retention and overall account success. Key Accountabilities and Responsibilities: Being Responsible for and owning ALL aspects (both project and run) of CES delivery … Workforce planning, Billability, utilization, compliance, risk governance, etc. Pipeline: Own & win less than $5 million opportunities Client Satisfaction (References, CSAT & NPS) Secondary KPIs Client retention rate Churn management Champion talent management by fostering development and engagement through coaching, mentoring, recognition, and succession planning Essential Skills/Qualifications/ ...

strategic support. · Influence commercial strategy across hardware sales, SaaS subscriptions, operations, and data services. · Lead financial assessment of new business models, pricing options, customer economics, and retention initiatives. Performance Management · Build robust KPIs, dashboards, and analytical tools highlighting trends in acquisition, utilisation, ARPU, gross margin, and operational ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade ...

FRENCH SELECTION (FS) French speaking Customer Support Location: remote UK (home-based in the UK) Occasional visits to the office in Cambridge at own cost, so ideally based in the East & South East of England, London areas, or the Midlands (East Midlands preferably) i.e. not too far from Cambridge. … Duties: You will be responsible for the smooth system upgrade process in Europe by replacing all customers' old units as they reach obsolescence, minimising customer disruption, maintaining retention targets, and keeping the team leader updated on progress The Role: - Verifying booking details with customers and scheduling upgrade ...

someone with a solid background in B2B technology marketing who can take full ownership of marketing activity and strategy. You will oversee the entire customer lifecycle - from attracting new leads through to conversion and long-term engagement. You'll be responsible for planning and delivering integrated campaigns across digital … combining strategic thinking with hands-on delivery. Decisions will be guided by insight and data, ensuring marketing efforts directly support sales growth and customer retention. The company has heavily invested in new infrastructure and is now in a possible to identify and on-board new customers. This position will ...

record of building, scaling, and leading Managed Services teams. Strong experience operating ITSM platforms and service governance frameworks. Demonstrable ownership of service performance, client retention, and commercial outcomes. Experience managing senior client relationships, escalations, and renewals. Deep working knowledge of Dynamics 365 within Managed Services environments. Experience across … Consulting, Engineering, and Operations to deliver change effectively. Success Measures Performance will be measured against: Service performance (SLA and KPIs) Client satisfaction and retention Commercial performance (renewals and revenue) Operation maturity and scalability Team engagement and capability development Teammates’ benefits: Bonus Schemes Life Assurance Private medical cover Group ...

predominantly outbound sales environment, you will support a large sales organisation and help our new business teams efficiently identify and engage the right Ideal Customer Profile (ICP) at scale. This is a new role at AppCheck, giving you the opportunity to shape and build the Revenue Operations function from … opportunities to support multi-threaded selling. Performance Measurement & Enablement: Develop and manage reporting dashboards, providing real-time insights on sales effectiveness, marketing performance, and customer retention. Partner with Sales, Marketing, and Account Management to drive enablement, coaching, training, and process adoption. Skills & Experience: 3+ years of experience in Revenue ...

impact. Your Career: As an 1st Line Application Support Analyst at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage … This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with ...

Customer Solutions Specialist Salary up to 28,000 DOE Location Manchester Purpose In a fast paced, global business, provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service … issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business's Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. Reports to Customer Solutions ...

will work closely with the Head of Product, who owns product strategy, roadmap, and prioritisation, and the Operations Director, who is accountable for customer delivery and commercial performance. Together, we will ensure our company delivers scalable, reliable, and commercially impactful technology to the construction industry. This role is ideal … with the Head of Product on technical feasibility, sequencing, resourcing, and delivery timelines Collaborate with Operations and Commercial teams to ensure technology delivery supports customer success, retention, and revenue growth Build a strong engineering culture focused on ownership, accountability, continuous improvement, and high performance. Essential Requirements: Senior ...

upselling. Be the first point of contact for escalations related to client/product user queries, payment, tech, and other concerns. Work closely with customer support and in-house teams to ensure that all client interactions are managed according to best standards. Address and resolve client/product user … focusing on retention and satisfaction. Analyse customer insights & feedback to report to the head of client operations, with suggestions for client retention strategies. ...

client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. The role ...

client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. The role ...

client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. The role ...

client interactions. Analyse market trends and competitor activities to inform strategic decisions. Provide regular reports and insights to senior management on sales performance. Customer Experience & Brand Loyalty: Develop initiatives to improve customer satisfaction and retention. Ensure a consistent and positive brand experience across all client touchpoints. The role ...

scalable solutions. Role & Responsibilities Lead the end to end setup and management of Salesforce Marketing Cloud across multiple different business functions. Build and optimise customer journeys using Journey Builder , Automation Studio , Email Studio , Mobile Studio , and other SFMC modules. Deliver highly targeted, automated marketing campaigns that support customer engagement, retention, and conversion goals Develop personalised and dynamic content using AMPscript , HTML/CSS , and segmentation logic Monitor performance metrics, generate insights, and deliver recommendations for continuous improvement. Provide technical guidance on platform utilisation, best practices, governance, and optimisation opportunities. Ensure compliance with GDPR and data ...

Build strong, long-term relationships with residential services, supported living providers, nursing homes and care groups Manage and grow existing accounts to maximise client retention and revenue Understand client staffing challenges and provide tailored workforce solutions Conduct meetings, negotiations and commercial discussions with decision-makers Work collaboratively with … healthcare sector Contribute to wider strategic growth initiatives as the organisation expands services What Success Looks Like Consistent onboarding of new clients Strong retention and growth within existing accounts Clients viewing you as a trusted partner rather than a transactional supplier Sustainable monthly revenue growth High levels ...

field-based four days a week, with one day working from home. You will be supported by best-in-class operational service levels, customer care, and a world-class marketing team. The Company hiring a Business Development Manager If you are looking to join an international organisation that truly … corporate and SME clients. This award-winning company offers unique services that set them apart from competitors, backed by impressive operational delivery and customer retention. As an employer, they are known for their supportive culture, strong training and development, clear career progression, and genuine commitment to employee wellbeing. ...

Join Ligentia! We’re on a mission to move away from fragmented, manual reporting and create a standardised, global "single source of truth" for customer data. We’re looking for two adaptable and dynamic analysts to join our Global Customer Team; these are high-impact roles where … will design and launch our first global reporting framework. Your expertise will transform our data landscape, automating complex processes and empowering our Customer Experience teams to shift their focus from manual data entry to high-value strategic growth and customer retention. While both roles share a core mission ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

Dyson, Ferrari, and Tesla. With SoftBank and Sequoia Capital backing and an impending IPO in 2 years, this company boasts an impressive 80% client retention rate, thanks to its innovative products and top-tier customer experience. Are you a go-getter, looking to work with global heavyweights ...

strategy and marketing automation ecosystem. Key Duties Define and run a proactive commercial CRM contact strategy in partnership with the promotions team. Build comprehensive customer profiles to enable targeted marketing segmentation and a single customer view. Manage the B2B lifecycle strategically, using automation to prompt sales teams with … changes in straightforward language. Skills & Experience Experience in a commercial CRM or lifecycle marketing role. Experienced in using Salesforce to drive revenue growth or customer retention. Experience working with commercial teams to translate business goals into data-driven campaigns. Strong knowledge of customer profiling, segmentation, and behavioural targeting. ...