101 to 125 of 492 Customer Retention Jobs in the UK

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

daily operational activities within the service delivery teams. Additional responsibilities will include: Act as the main contact for key stakeholders across strategic accounts Undertake customer operational service performance reporting covering service performance against SLAs, trends, costs & improvement plans reviewed with the business owners Take the service management lead in … customer major incident management, working in conjunction with internal teams to drive service restoration, and producing high quality post major incident reports (PMIRs) Take ownership of incidents and requests that are passed to the service delivery teams, providing the requisite support to the wider IT operation Manage both internal … As part of continuous improvement, assist with relevant ITIL disciplines - incident management, service transition, problem management, change management, service-level management etc Chair relevant customer meetings Manage customer service on-boarding Support customer retention by resolving customer concerns, liaise with internal teams to resolve More ❯

Nuvei, we live our core values, and we thrive on solving complex problems. We're dedicated to continually improving our product and providing relentless customer service. We are always looking for exceptional talent to join us on the journey! Role Purpose The Head of Customer Experience (CX) will … lead the design and execution of Nuvei's customer-centric strategy to drive enterprise customer satisfaction, retention, and revenue growth. This role focuses on embedding CX excellence across all touchpoints and ensuring Nuvei delivers world-class experiences to both enterprise & SMB clients. This leadership role will … Nuvei delivers exceptional experiences to enterprise clients while driving improvements that also benefit SMB customers. By aligning cross-functional teams and leveraging Voice of Customer data, the Global Head of CX will ensure that customer needs remain at the forefront of Nuvei's growth strategy. Key Accountabilities 1. More ❯

trading strategy to achieve and exceed revenue, margin, and profitability targets. Monitor and analyse performance metrics (e.g., sales, conversion rates, average order value, and customer retention) to identify opportunities and address challenges. Understand P&L top and bottom line dynamics, steer initiatives to support a profitable grow … Steer the development of data-driven pricing, merchandising, and promotional strategies to optimize performance and meet customer needs. Customer-Centric Consumer Experience Place the customer at the centre of all trading activities, ensuring seamless and personalized shopping experiences. Collaborate with UX/UI teams to optimize the … digital customer journey, from discovery to purchase. Use insights and data to understand customer behaviour and adapt trading strategies to meet evolving preferences. Stakeholder Management and Business Alignment Partner with cross-functional teams, including Marketing, Product, Merchandising, and Operations, to ensure cohesive strategy execution. Influence senior leadership with More ❯

Customer Success Lead (Global) - ClimateTech SaaS The company: A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years Serves 200+ clients and expanding rapidly in the UK, US … Europe, and APAC The role: As the Customer Success Lead you will... Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion Manage and grow a successful … Customer Success team, define KPI's, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture Facilitate onboarding, smooth implementation and drive early product adoption Become a trusted advisor for your clients on a global scale, building strong business relationships and More ❯

Customer Success Lead (Global) - ClimateTech SaaS The company: A fast-growing SaaS start-up in the climate tech space - renowned for their "Tech for Good" Series A funded, having over doubled their revenue in the last 2 consecutive years Serves 200+ clients and expanding rapidly in the UK, US … Europe, and APAC The role: As the Customer Success Lead you will... Develop, design and manage all aspects of the customer success function, including building a CS mission and implementing new processes to ensure customer retention and drive revenue expansion Manage and grow a successful … Customer Success team, define KPI's, track metrics, drive process improvements and develop a scalable CS playbook whilst fostering a customer-centric culture Facilitate onboarding, smooth implementation and drive early product adoption Become a trusted advisor for your clients on a global scale, building strong business relationships and More ❯

About the role We are looking for a Customer Success Manager with Mobile User Acquisition expertise to join our London based team at Flexion Group PLC. In this vital role, you will forge strong, lasting relationships with some of the world's most innovative mobile gaming studios, helping them … acquisition managers and data analysts, to continuously analyze and improve Return on Ad Spend (ROAS). Retention & Renewals: Focus on maintaining high customer satisfaction by fostering open relationships and providing exceptional service, ultimately developing long-term partnerships that benefit both clients and the company. Onboarding & Education: Guide … their business goals more effectively. About You Bachelor's degree in Business, Marketing, Communications, or a related field. 3+ years of experience as a customer success manager or account manager in a mobile ad tech or mobile game publishing environment. Experience in managing customer success programs, customer More ❯

CRM ANALYST - LONDON UP TO £42,000 THE COMPANY We are supporting a renowned sporting establishment on a customer-centric analytics hire. THE ROLE The successful CRM Analyst responsibilities will include: Lead strategic analysis projects focused on customer retention and engagement, identifying trends and behaviors that … drive long-term engagement Develop predictive models and segmentation strategies to forecast customer churn, optimise retention campaigns, and personalise customer journeys Design and deliver insightful dashboards and reports to track retention metrics, engagement trends, and campaign effectiveness YOUR SKILLS AND EXPERIENCE The successful CRM … Analyst will have the following skills and experience: Proven experience SQL Strong expertise in customer analytics, with a track record of using data to drive engagement strategies Proficiency in predictive modelling and segmentation techniques to optimize customer journeys. Hands-on experience with data visualization tools (e.g., Tableau, Power More ❯

CRM ANALYST - LONDON UP TO £42,000 THE COMPANY We are supporting a renowned sporting establishment on a customer-centric analytics hire. THE ROLE The successful CRM Analyst responsibilities will include: Lead strategic analysis projects focused on customer retention and engagement, identifying trends and behaviors that … drive long-term engagement Develop predictive models and segmentation strategies to forecast customer churn, optimise retention campaigns, and personalise customer journeys Design and deliver insightful dashboards and reports to track retention metrics, engagement trends, and campaign effectiveness YOUR SKILLS AND EXPERIENCE The successful CRM … Analyst will have the following skills and experience: Proven experience SQL Strong expertise in customer analytics, with a track record of using data to drive engagement strategies Proficiency in predictive modelling and segmentation techniques to optimize customer journeys. Hands-on experience with data visualization tools (e.g., Tableau, Power More ❯

Job ID: Ring of Security Limited (UK) Overview: Blink, a smart home security brand within Amazon Devices, is seeking a data-driven and customer-obsessed Digital/Lifecycle Marketing Manager to lead and execute innovative marketing campaigns in the EUK region. In this pivotal role, you will be responsible … growth through digital marketing, with a strong focus on email marketing, promotions, subscriptions, and managing performance-based campaigns. You will have ownership of the customer lifecycle, from activation to retention, leveraging paid marketing channels and optimizing subscription-driven initiatives. As part of the Blink/Ring marketing … team, this role will work cross-functionally with product, business development, creative, and engineering teams to develop, execute, and scale campaigns that drive customer engagement, acquisition, and revenue. This is an exciting opportunity to own high-impact marketing programs and shape Blink's digital marketing strategy in the EUK More ❯

re looking for people who want to build what modern commerce teams really need. The Role We are seeking highly organised and technically savvy Customer Success Managers who are driven to deliver results, demonstrate value, and drive customer retention. As a key member of the Customer Success … expectations. Serve as the primary point of contact for customers, providing guidance, support, and timely responses to inquiries. Regularly conduct business reviews to assess customer satisfaction and identify opportunities for improvement. 2. Drive customer success and retention: Develop and implement customer success strategies and initiatives … to ensure successful adoption and usage of our SaaS products. Monitor customer metrics and key performance indicators (KPIs) to track usage, satisfaction, and retention rates. Identify potential risks or issues that may impact customer success and take proactive measures to mitigate them. 3. Collaborate with internal More ❯

completion. Work directly with Anaplan customers through video calls, emails, phone, and in-person meetings (when possible) to support the renewal cycle. Partner with Customer Success and Sales teams to ensure a seamless renewal experience, particularly in cases involving expansion or add-on opportunities. Negotiate renewal terms effectively, ensuring … customer retention while balancing business objectives. Manage the commercial aspects of customer transitions from legacy Anaplan products to newer offerings, optimizing customer utilization. Address customer and internal inquiries regarding renewals, pricing, and contract terms. Review, interpret, and confirm contract terms and conditions, working closely … and maintain all renewal-related documentation for compliance and reference. Resolve issues proactively by researching solutions and consulting with internal teams. Your Qualifications A "Customer First" mindset with a strong focus on retention and satisfaction. 3+ years of SaaS renewals, sales, customer success, or account management More ❯

Ref: Role: This is a great opportunity to join a tight-knit customer success function within a company that specializes in delivering innovative SAAS solutions primarily for public sector organizations. With strong financial backing and being led by industry innovators and thought leaders, they are now seeking to hire … an additional customer success manager to help service and manage their existing and 'very happy' customer base. You will be managing c.40 public sector accounts and be tasked with managing the relationship, client road mapping, training, support, customer retention as well as finding cross-sell … opportunities for the wider sales team. The ideal candidate will be confident and a good communicator with customer/client success experience within public sector having worked for another SAAS/software company. It is advantageous if you have a good grounding in project management or implementation. In this More ❯

Enterprise Customer Success Manager, EMEA United Kingdom, London - Hybrid Join AutogenAI - Revolutionising Bid and Proposal Writing with generative AI AutogenAI is a leader in Generative AI SaaS, transforming how organisations create and optimise winning bids, tenders and proposals through cutting-edge natural language processing technology. We are one of … we invite passionate professionals to join our journey of innovation, helping shape the future of AI-powered business solutions. Job Summary: As an Enterprise Customer Success Manager, EMEA at AutogenAI, you will be the primary point of contact for 10-15 of our Enterprise customers, ensuring they derive maximum … value from our AI solutions. You will play a pivotal role in driving customer satisfaction, retention, and growth, while working closely with Sales, Professional Services, and Marketing to expand our footprint and enhance our customer experience. This role offers the opportunity to build meaningful relationships with More ❯

primary focus will be to drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) by fostering strong relationships, ensuring customer satisfaction, and identifying opportunities for expansion. This role involves regular travel, including Quarterly Business Reviews (QBRs) and onsite value meetings, to engage with customers … key accounts, focusing on retention and satisfaction Conduct quarterly onsite visits to strengthen relationships and ensure value realisation Develop account plans aligning customer goals with our solutions Identify and qualify upsell and cross-sell opportunities in collaboration with Sales Lead Quarterly Business Reviews (QBRs) to assess goals … and identify expansion opportunities Work cross-functionally with internal teams to ensure seamless service delivery Utilise customer health metrics and usage data to drive engagement and retention strategies What You'll Bring: Proven experience in Account Management, Customer Success or a similar role within a Healthcare More ❯

Emarsys, An SAP Company, is the omnichannel customer engagement platform, which empowers marketers to build, launch, and scale personalized cross-channel campaigns that drive business outcomes. By rapidly aligning desired business results with proven omnichannel customer engagement strategies - crowdsourced from leading brands across your industry - our platform enables … experience) The Digital Client Success Team is ensuring our clients' success and satisfaction in the digital segment. We are guiding our clients on their customer journey and deliver a seamless customer experience through the strategic implementation of consistent digital touchpoints. The Digital Client Success Team Lead is tasked … to drive a team of Digital Client Success Managers (DCSMs) towards ensuring high customer satisfaction and adoption of the Emarsys platform while ensuring that the team remains motivated to deliver exceptional expertise and service to our customers. You will own strategic initiatives among our digital programmes and collaborate with More ❯

As a Customer Success Manager, you will be a trusted advisor to PoR customers, helping them succeed with our products and ensuring they receive maximum value from our solutions throughout their PoR Journey. You'll be responsible for understanding customer requirements, driving adoption and retention, and … delivering an EPIC experience with every interaction. This role reports to the Manager of Customer Success and works with stakeholders across the company in Sales, Support, Professional Services, Marketing, Product, Development, and Finance. Duties & Responsibilities Manage all post-sales activities (some pre-sales activities will be required) for assigned … customers through strong relationship-building, product knowledge, planning, and execution. Serve as the voice of the customer and develop a trusted advisor relationship to ensure goals are aligned from a business strategy perspective, and success metrics are identified. Work closely with your Account Manager counterparts to develop a joint More ❯

Manager to lead Digital Sales in EMEA. This person will exceed the digital and ecommerce objectives. These include billings, subscribers, traffic, conversion rates and customer experience metrics. In addition, this person will lead the digital and eCommerce projects in collaboration with international teams, being responsible for identifying local platform … improvements, driving new customer acquisition and customer retention projects that drive towards Autodesk's digital goals. This person will report into the Senior Director for the Route to Market Team for Digital eCommerce. The ideal candidate is customer-oriented with excellent eCommerce and digital marketing … As an innovative, results-driven professional, with a proven track record of significant sales growth, you will have a solid understanding of the digital customer experience. Responsibilities Actively lead efforts to exceed digital and eCommerce sales goals in EMEA. Relentlessly drive for localized digital experiences that drive engagement and More ❯

Customer Success Operations Manager Competitive + Bonus + Benefits Manchester or Slough/Heathrow Approach, UK Permanent full time Make a real impact by turning customer feedback into action. At IRIS Software Group, we build software that helps organisations thrive - and were just as committed to listening to … our customers as we are to supporting their success. Were looking for a Customer Success Operations Manager to take ownership of our customer feedback programmes and use insights to help shape customer experience across the business. In this role, youll manage our NPS, Product NPS, and CSAT … turning feedback into clear recommendations that influence how we retain customers, improve satisfaction, and deliver long-term value. Youll work closely with teams across Customer Success, Sales, Product, Marketing and Supportplaying a key role in how we listen to customers and act on what they tell us. If you More ❯

our team and help us create secure cloud environments that allow the best companies to move faster. Summary: Alongside Wiz's broader Sales and Customer Success teams, our Renewal Manager is playing a critical role in Wiz's customer retention and expansion strategy. Wiz is looking … up-for-renewal dollars and mitigate renewal risk. Ideal candidates will exhibit high levels of business and sales acumen all the while maintaining a customer-first approach. This role will support our German customers and fluency in German and English is essential and this role can be based in … days in advance of renewal due date. Achieve or exceed quarterly revenue goals, tied to retention, growth and term extension of existing customer contracts. Partner with Customer Success to assess customer health and drive the appropriate renewal solution. Maintain and report an accurate forecast of More ❯

experience counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As a Customer Success Manager, you will be a key player in building and maintaining strong relationships with our customers to ensure their success, satisfaction and expansion. … You will be responsible for the full customer journey from onboarding through renewal, with a high focus on proactive churn reduction, proof of the value and striving for a higher product adoption. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct regular … their goals. Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

experience counts, but we also know that it's you, the person behind the experience, that makes it count. About the role As a Customer Success Manager, you will be a key player in building and maintaining a strong relationship with our customers to ensure their success, satisfaction and … expansion. You will be responsible for the full customer journey from onboarding through renewal, with a high focus on proactive churn reduction, proof of the value and striving for a higher product adoption. Responsibilities Act as the primary point of contact for assigned customers, building trusted advisor relationships. Conduct … their goals. Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products/services. Address and resolve customer concerns promptly, escalating issues when necessary. Renew accounts to enhance customer retention with timely management. Gather feedback through surveys and product More ❯

people excited about driving real impact. As a human centred company (quite literally), every team member counts - and that's where you come in. Customer Success at Humaans Our Customer Success team at Humaans is responsible for providing exceptional experiences to our customers to ensure they can optimise … a diverse portfolio of customers, ensuring their long-term success and satisfaction. Defining, optimizing, and scaling processes to deliver a consistently delightful and seamless customer experience. Taking ownership of customer renewals, exceeding retention targets, and driving customer loyalty through continuous value delivery. Gaining a deep … understanding of each customer's unique use cases, goals, and challenges, and aligning them with best practices and innovative solutions. Collaborating cross-functionally with Sales and Marketing teams to strengthen customer relationships, celebrate milestones, and share success stories that amplify customer advocacy. Actively partnering with Product and More ❯

Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value … inside of Europe may be required. Key Responsibilities: Manage the end-to-end renewal process for software subscriptions. Develop and implement strategies to maximize customer retention and renewal rates. Identify and execute upsell and cross-sell opportunities to increase customer value. Collaborate with sales, customer … and address any concerns related to renewals. Prepare and present renewal forecasts and reports to senior management. Maintain accurate records of renewal activities and customer interactions. Qualifications: Bachelor's degree in business, Marketing, or a related field. At least 3+ years proven experience in renewal management, preferably in the More ❯

UK&I Commercial sales team. This team will play a pivotal role in driving new logo acquisition through outbound efforts, as well as leading customer expansion initiatives through strategic engagement and relationship-building. As an Account Executive, you will be responsible for identifying and securing new business opportunities while … also expanding our existing customer base by strategically identifying growth opportunities within current accounts. You'll be joining an established sales team, split across enterprise and commercial accounts. Reporting directly to our AVP for Northern Europe, you'll build and execute a territory plan targeting some of the highest … opportunities to close. Deal Management : Lead the end-to-end sales process, from initial contact through negotiation and close, ensuring a smooth and successful customer conversion. Market Research : Stay up to date on industry trends, competitor activity, and customer needs to refine sales messaging and positioning. CRM Management More ❯