101 to 125 of 144 Customer Retention Jobs in the UK

result, we are looking to appoint a Client Director with deep industry expertise in Financial Services who can translate that into our missions: personalised customer engagement and decisioning, advanced AI and data science, or building modern data foundations at scale. The role This role is for someone … strong people person, with deep domain knowledge in Banking , Wealth , or Insurance clients. You should have deep understanding of how FS organisations leverage customer data to drive engagement, loyalty, and growth, including segmentation, journey mapping, lifecycle management, and personalised communications. Awareness of digital channels, marketing automation, CRM platforms ...

About the Role Ticket Diary Digital Platforms Ltd. provides digital ticketing solutions, online platform services, customer engagement technologies, and business support systems for organizations operating across entertainment, events, travel, and digital commerce sectors. We are seeking a Chief Revenue Officer to lead revenue strategy, accelerate business growth, and oversee … execute long-term revenue generation strategies Identify new market opportunities, partnerships, and business development initiatives Oversee pricing strategies, commercial planning, and growth programs Drive customer acquisition, retention, and revenue optimization efforts Collaborate with executive stakeholders on strategic priorities and expansion plans Lead and develop senior leadership teams ...

from discovery to launch and beyond, ensuring our platform remains at the forefront of the industry. You will collaborate closely with our engineering and customer-facing teams to meet market demands and customer needs. Join our innovative and ambitious team of talented, international enmaccians to not only shape … trading, and integrating our platform for pre-/post-trade services. Define the product roadmap and strategy, taking into consideration market trends, competitive analysis, customer needs and feedback. Identify and evaluate growth opportunities (e.g. professional trading, new regions, and green/environmental commodities) and new market segments to expand ...

Business Development Executive - London & Inner M25 Are you a driven sales professional who thrives on winning new business and building lasting customer relationships? You will be working for a business that is a successful and growing supplier of premium food, confectionery, and gifting products, supplying a wide range … London and the Inner M25 territory. This is an exciting opportunity for a commercially minded, self motivated individual who enjoys developing new business, managing customer relationships, and working autonomously within a high-potential territory. Covering London and the Inner M25 region, you will be responsible for identifying and securing ...

European financial institutions, with particular focus on Executive, Product, Commercial, and Strategy leaders Execute our go-to-market strategy, positioning contextual protection as a customer engagement, retention and revenue driver Grow the Cover Genius brand within the banking and fintech ecosystem through event participation, thought leadership … highly desirable Strong existing network within European banking, neobank, or fintech ecosystems Additional languages desirable Understanding of digital banking product roadmaps, API integrations, and customer engagement metrics First class communication skills, able to present, negotiate and influence at C-level within financial services organisations Experience with regulated industry sales ...

stakeholders including CIOs, CDIOs, CCIOs, Digital Transformation Leads, Workforce Leaders, Learning & Development teams, and Procurement professionals. Develop and execute strategic account plans aligned to customer priorities and organisational objectives. Drive revenue growth through renewals, account expansion, cross-selling, and new business opportunities. Manage complex sales cycles, commercial negotiations … framework-based procurement opportunities. Monitor customer satisfaction, retention, and account performance, identifying and mitigating commercial risks. Maintain accurate pipeline management, forecasting, and reporting through CRM systems. Represent the organisation at industry events, conferences, and sector forums, building market presence and identifying new opportunities. Work collaboratively with internal ...

onboarding and ensuring an exceptional client experience Conducting regular client reviews and strategy discussions Identifying opportunities to grow accounts and increase revenue Driving client retention and proactively managing risks Working closely with delivery, marketing and operational teams Managing client communications and resolving issues quickly and professionally Monitoring performance … Management, Customer Success, Client Services or a similar client-facing role A proven track record of building strong client relationships Experience improving client retention and growing accounts Excellent communication and stakeholder management skills Strong organisational skills and attention to detail A proactive, solutions-focused mindset The confidence ...

Opportunity This isn't a role where you'll inherit a book of business. You'll own your territory from day one, driving new customer acquisition and building relationships with senior stakeholders across mid-market and enterprise organisations. You'll be responsible for: Generating new business opportunities through strategic … Engineering, Product, Legal and Leadership teams to accelerate deal progression. Maintaining accurate pipeline management, forecasting and CRM hygiene. Creating a strong foundation for future customer growth, retention and expansion opportunities. Contributing to a high-performance culture focused on learning, collaboration and success. About You We're looking ...

commercial reporting, management information and KPI dashboards Analyse large and complex datasets to identify trends, opportunities and root causes Build predictive models to support customer acquisition, retention and lifetime value initiatives Support revenue, demand and occupancy forecasting Develop commercial models to evaluate business opportunities and promotions Champion ...

Managers, and SEO specialists, fostering high performance, ownership, and strong product thinking. Drive the evolution of AI‐ and data‐powered marketplace systems that improve customer discovery, conversion, retention, and commercial outcomes. Translate company strategy into clear product initiatives, problem statements, decision frameworks, and measurable success metrics. Partner … clarity in complex, ambiguous, and cross‐functional product areas. Oversee experimentation, product analytics, and performance measurement to ensure initiatives deliver measurable business impact. Balance customer experience, sustainability goals, and commercial performance in all product decisions. Coach and support product leaders in discovery, execution, prioritization, and stakeholder management. Requirements 8+ ...

next-generation conversational agents used by major global brands. Their platform powers intelligent, human-like interactions across chat, email and voice, resolving millions of customer queries in real time and at enterprise scale. You would join a high-impact engineering team responsible for deploying production-grade AI agents that … core of the product. These agents handle complex, multi-step customer journeys, work alongside human support teams, and directly influence customer experience, retention and revenue. This environment suits engineers who enjoy working end-to-end across the stack, quickly iterating with customers, and tackling deep technical ...

experience working at Circana. Our Critical Sales Skills At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business. Effectively … with nationally recognised FMCG suppliers with household brand clients, providing solutions to business challenges based upon our data. The team are responsible for client retention, contract renewal, and revenue growth through products and services which meet the business needs of clients. The overall aim is to boost ...

Immediate Start The Company They are a data-driven organisation with a strong focus on using analytics to inform commercial and customer-focused decisions. Data and decision sciences play a central role across multiple functions, with close collaboration between analytics, finance and customer engagement teams. The business values … platforms such as Databricks. Comfortable owning existing models, improving reliability and driving stakeholder adoption. Familiarity with version control using Git. Exposure to customer analytics, retention modelling or anomaly detection is beneficial. How to Apply Apply below if you feel this contract would be a strong ...

SaaS business in the London technology sector. The company is founder-led, Series B funded, and serving mid-market customers across Europe. With customer bases expanding and pricing models becoming more layered, the finance function needs stronger analytical capacity to support operational decision-making and board reporting. The business … accounts, variance analysis, and commentary on financial and operational performance Build and maintain financial models for forecasting, sensitivity analysis, and business case evaluation Analyse customer acquisition costs, retention economics, and pricing performance to support commercial strategy Support annual budgeting and quarterly reforecasting processes with actuals tracking ...

most strategic accounts. This role is not just about achieving sales targets but encompasses a holistic approach, combining new sales, account management, and customer success under a unified strategy. This is an individual contributor role. What you’ll do: New Sales Generation: Drive the acquisition of new business through … selling. Identify and pursue growth opportunities in the market, staying ahead of industry trends. Account Management: Oversee and optimize account management processes to maximize customer satisfaction and retention. Work closely with the account management team to identify upsell and cross-sell opportunities. Customer Success: Champion customer success ...

accountability, rapid experimentation, and structured delivery. Data‐Driven Decision Making: Define, track, and optimise core product KPIs, driving product‐led growth (PLG) indicators, client retention, and data‐accuracy features. Customer Advocacy: Act as the voice of the customer—spending time on‐site at recycling facilities ...

platform supports the entire automotive sales and leasing journey, from vehicle configuration to financing, with real‐time integration and omnichannel capabilities that put the customer in control. Our platform handles millions of real‐time pricing calculations and inventory updates, integrating deeply with OEM systems, DMS platforms, and finance providers. … strong delivery cadence and fewer blockers Key product metrics are defined, tracked, and moving in the right direction — particularly around e‐commerce conversion, client retention, and revenue contribution Clients are seeing tangible value from product improvements, reflected in satisfaction, retention, and growth The product team ...

member of the senior leadership team responsible for leading the commercial and client-facing functions of the business, including account management, business development, & customer service The role is to drive strategic relationships, develop new business opportunities, and oversee the sales handover process to operations to secure profitable construction scheme … revenue growth targets. Identify and pursue new business opportunities Build and maintain a strong sales pipeline and oversee all tenders' submissions. Account Management & Client Retention Develop and maintain strong relationships with key clients, consultants, and stakeholders. Oversee post-project reviews and implementations of learnings in conjunction with ...

deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management team to maximise client retention, upsell, and cross‐sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue … delivering ARR growth and managing subscription revenue models Strong relationship‐building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into ...

deals. Develop and maintain strong relationships with senior stakeholders across the global insurance ecosystem. Work closely with the account management teams to maximise client retention, upsell and cross‐sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensure clients continue … delivering ARR growth and managing subscription revenue models. Strong relationship‐building skills with the ability to collaborate effectively across marketing, sales, technical, product and customer teams. Demonstrable success in winning and growing strategic client relationships. Strong commercial acumen with excellent negotiation and deal‐structuring capability. Experience selling into ...

deals Developing and maintaining strong relationships with senior stakeholders across the global insurance ecosystem Working closely with the account management teams to maximise client retention, upsell, and cross-sell opportunities; and with the business development team to deliver new logos and expand into new sectors. Ensuring clients continue … delivering ARR growth and managing subscription revenue models Strong relationship-building skills with the ability to collaborate effectively across marketing, sales, technical, product, and customer teams Demonstrable success in winning and growing strategic client relationships Strong commercial acumen with excellent negotiation and deal structuring capability Experience selling into ...

technical team and now backed by early-stage investors, the company has moved beyond product-market fit and is scaling deliberately across customer acquisition, retention, and platform expansion. Current revenue growth and increasing complexity across operations, compliance, and stakeholder management mean the finance function needs reinforcement … accounts with clear variance analysis and commercial narrative Own cash flow forecasting, working capital management, and financial planning cycles Develop and monitor KPIs across customer acquisition cost, lifetime value, unit economics, and payback Lead statutory accounts, audit, tax compliance, and financial governance Partner with the leadership team on pricing ...

Director of Premium Support for the EMEA region to lead a team of Technical Account Managers in London. This hybrid role focuses on driving customer adoption, retention, and advocacy while overseeing the customer lifecycle. The ideal candidate will have over 12 years of experience in Technical … Account Management and a strong background in customer success. This position offers opportunities for leadership and strategic engagement with high-value clients. #J-18808-Ljbffr ...

Identifying opportunities to increase revenue through additional services, placements, and account expansion Conducting regular client reviews to ensure high levels of satisfaction and retention Taking detailed job briefs and providing consultative recruitment solutions Managing the recruitment process from vacancy qualification through to successful placement Working … closely with recruitment delivery teams to ensure an exceptional client experience Maintaining accurate CRM records and monitoring account performance Contributing to account growth, client retention, and overall business success What We're Looking For Proven experience in account management, recruitment, customer success, client services, or relationship management ...

This is a highly visible CRM Specialist role focused on subscription lifecycle strategy, where your work will have a direct and measurable impact on customer retention. You will own a critical end of lifecycle project, shaping how customers are engaged around payments and churn prevention at a pivotal moment … media and subscriptions space, with a diverse portfolio of consumer-facing products. With millions of subscribers and a strong investment in data, CRM and customer experience, they are committed to using insight-led marketing to drive long-term value. The environment is collaborative, with CRM working closely alongside product ...