126 to 150 of 490 Customer Retention Jobs in the UK

Renewal Manager to join our EMEA sales team. The ideal candidate will be responsible for managing the renewal process for our software subscriptions, ensuring customer & partner satisfaction, and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value … inside of Europe may be required. Key Responsibilities: Manage the end-to-end renewal process for software subscriptions. Develop and implement strategies to maximize customer retention and renewal rates. Identify and execute upsell and cross-sell opportunities to increase customer value. Collaborate with sales, customer … and address any concerns related to renewals. Prepare and present renewal forecasts and reports to senior management. Maintain accurate records of renewal activities and customer interactions. Qualifications: Bachelor's degree in business, Marketing, or a related field. At least 3+ years proven experience in renewal management, preferably in the More ❯

UK&I Commercial sales team. This team will play a pivotal role in driving new logo acquisition through outbound efforts, as well as leading customer expansion initiatives through strategic engagement and relationship-building. As an Account Executive, you will be responsible for identifying and securing new business opportunities while … also expanding our existing customer base by strategically identifying growth opportunities within current accounts. You'll be joining an established sales team, split across enterprise and commercial accounts. Reporting directly to our AVP for Northern Europe, you'll build and execute a territory plan targeting some of the highest … opportunities to close. Deal Management : Lead the end-to-end sales process, from initial contact through negotiation and close, ensuring a smooth and successful customer conversion. Market Research : Stay up to date on industry trends, competitor activity, and customer needs to refine sales messaging and positioning. CRM Management More ❯

a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As the Sr. Manager, Customer Success at Vanta, you will build and lead our upmarket Customer Success motion in the EMEA region, shaping the customer experience for … our Upmarket customers, driving strategic engagement, and fostering cross-functional collaboration. The mission of the Customer Success team is to ensure our customers achieve their desired outcomes and maximize the value they receive from our products. We aim to build strong, lasting relationships and drive long-term customer success and retention. This role fits into fulfilling this mission by leading the Upmarket Customer Success efforts in EMEA, setting the standard for customer experience, driving strategic engagement, and ensuring cross-functional alignment. What you'll do as the Sr, Manager, Customer Success at Vanta: Set More ❯

at the UK National MAT Awards 2023, and crowned Company of the Year (more than 12m) in the Bett Awards 2023. The role: As Customer Success Business Partner (CSBP) you will be a trusted advisor for our key customers and strategic service partners. You will be a key bridge … our school management software and ensure our direct and mutual customers receive highest value, by providing advice and guidance at all stages of the customer journey. You will work to understand customer requirements, help implement and onboard new customers, manage product training, drive adoption and retention, and ensure ongoing satisfaction. You will work within the Customer Success Department and alongside colleagues in Customer Operations, Sales, Channel and our executive team, in driving our senior customers through to success. Main Responsibilities: Work across our “VIP” customer base, managing all products/solutions More ❯

distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements of the sales engagement, defining … business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO … analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using More ❯

Control 2.0 - built for tougher times. What we're looking for We're looking for our first Lead Account Manager to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and … to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages … trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at More ❯

training, regular performance reviews, and objective setting. Cross-Functional Collaboration: Working closely with internal stakeholders, including finance, marketing, and operations, to ensure alignment on customer needs and business goals, ensuring that solutions are delivered successfully. Strategy Execution: Managing the end-to-end business development process, including RFQs, pricing, presentations … acting on business opportunities. Strong Leadership: A natural leader who can motivate and manage a diverse team, fostering growth and accountability across the business. Customer-Centric Focus: A deep understanding of customer needs, with a focus on creating long-term relationships through solution-based selling and excellent service … all key opportunities. Team Leadership & Development: Regularly coach and develop the team, ensuring high performance, goal alignment, and continuous improvement in sales processes. Client Retention & Negotiations: Oversee customer retention activities, including contract renegotiations and proactive engagement with key accounts. Collaboration Across Functions: Collaborate with internal More ❯

our solutions and resolving any issues they encounter. Collaborate with internal teams, including marketing, product, and support, to improve messaging, product offerings, and overall customer experience. Ensure customer retention by delivering excellent service and proactive problem-solving. Negotiate pricing and sales terms with both new and … existing customers. What We're Looking For: 4+ years in a SaaS sales or customer success role, with a track record of closing new business and driving customer retention. Experience in eCommerce and familiarity with the eCommerce software landscape. Proficiency in sales processes, funnel management, and customer … comfortable wearing multiple hats in a fast-paced startup environment. Critical thinker with a proactive mindset, always seeking ways to improve processes and enhance customer experience. Problem-solving mindset with a data-driven approach to identifying trends, opportunities, and areas for improvement. Why ShipperHQ? This is a highly fast More ❯

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client’s … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to More ❯

accounts, improving CSAT and maintain and updating Account development plans. You will also drive new product uptake through whitespace analysis, working closely with the customer success and Customer care teams to understand key customer challenges and opportunities and develop key win strategies that differentiate our Client’s … compliance or health & safety solutions would be considered desirable. Experience or understanding of a subscription based service would be helpful and demonstrable experience in customer retention, account management and acquisition to drive high growth performances through effective sales methodology would be ideal. You will be able to More ❯

Customer Insight Analyst South Manchester - Hybrid Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to join a growing, insight … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify More ❯

threats while empowering users with right-time, right-level access to the digital technologies and tools they need to do their best work. The Customer Success Manager (IAM Practitioner) will manage customer loyalty and adoption of Saviynt's innovative services and products using our customers' business objectives and … priorities as the key driver. The Customer Success Manager will be responsible for driving customer success by providing customer advisory, adoption recommendations, opportunities for increased service and metrics analysis. The success of this role means higher customer happiness, retention, and expansion of Saviynt's … business. WHAT YOU WILL BE DOING Serve as the primary point of contact for customers. Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process. Develop excellent relationships with customer's C-level executives. Develop a deep understanding of customer More ❯

Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills … Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics, or marketing data science. Proficiency in Python (Pandas, NumPy, Sci-Kit Learn) or similar tools. A proven track record of delivering impactful, data-driven solutions. Strong communication skills and the ability to translate More ❯

a data-savvy and commercially minded analyst to join our Growth team. You'll play a key role in driving revenue performance through deep customer insights, strategic analysis, and collaboration across marketing, product, and operations. Key Responsibilities: Develop and maintain customer segmentation models for both B2C and B2B … audiences, using a mix of qualitative and quantitative inputs to identify high-value customer cohorts and unlock new growth opportunities. Examine customer retention patterns and dealership engagement metrics, delivering actionable insights to the growth, product, and sales teams. Partner with CRM and underwriting teams to elevate … personalisation strategies, reduce customer churn, and improve customer lifetime value. Collaborate with PR and social media teams to assess industry dynamics, financing trends, and consumer sentiment to surface untapped revenue streams. Evaluate the effectiveness of online and offline marketing initiatives, recommend budget reallocations, and track key performance indicators More ❯

Customer Insight Analyst South Manchester - Hybrid, 3 days per week Forward Role are excited to be working with a customer focused business in South Manchester, who are looking for a commercially minded Customer Insight Analyst with a strong focus on customer behaviour and churn analysis to … digital business. This is a unique opportunity to use data to genuinely shape and influence strategic decisions across a diverse product portfolio. As the Customer Insight Analyst, your core focus will be digging into customer behaviours, what drives them, what keeps them engaged, and what makes them leave. … that can be clearly communicated to a range of stakeholders across marketing, product, and leadership teams. Your work will directly inform initiatives to boost customer engagement, improve retention, and optimise overall business performance. Role & Responsibilities: Analyse performance and customer behaviour data to uncover actionable insights. Identify More ❯

teams making up the Operations function which comprises of a multi-site 24x7 Service Desk, Invoice Reconciliation team (multi-site) and an Onboarding and Customer Success team.All teams use a combination of ServiceNow and other proprietary systems to run and operate the business and manage activity and performance. The … systems issues and deploy basic changes. Performance reporting: Working with the Operations teams to develop and enhance performance reporting, KPIs, targets, monitoring and alerting. Customer focus: Ensure the continued provision of exceptional customer experiences and satisfaction helping to drive customer retention and business reputation. Knowledge … flow for the Service Desk and Invoice reconciliation teams, and be responsible for evolving and driving continuous improvement focusing on continuing to provide excellent customer service. You have: Industry Expertise: Extensive experience in the fintech industry, with a strong understanding of B2B SaaS business models. Knowledge: A deep understanding More ❯

and product expertise through demos, e-learning, live trainings, documentation, and implementation support. In this role, you will serve as a project manager for customer onboarding and implementation in the UK and EU markets (and international as needed), and contribute to development of ongoing customer education through scalable … innovative training and certification strategies.This role places heavy emphasis on collaboration with our UK team members to deliver appropriate customer experiences that drive platform adoption and time to value. This is a hybrid role located in our London office with an expectation of working 3 days/week in … future of our onboarding programs while driving platform adoption and success! What You'll be Doing Understand Client Goals and Objectives: Collaborate with Sales, Customer Success and clients to identify key success metrics and client goals that will be tracked and optimised across the client lifecycle. Project Management: With More ❯

and a mindset that we are better together. About the Role The Renewals Manager is tasked with owning the renewal journey for our existing customer base, achieving a high retention rate across their assigned territory, and partnering closely with cross-functional teams to delight our customers and … ensure long term success with Miro. You will take an active role in driving this critical aspect of the customer lifecycle, minimizing attrition and creating favorable outcomes for our customers. What you'll do Own the renewal process from initiation to close Interact directly with customers and partners (from … ICs to the C-suite) to manage the renewal conversation and process Collaborate with Customer Success and Sales teams to understand customer's goals and identify upsell opportunities Defend and improve customer retention metrics Suggest improvements to current processes/workflows and work cross-functionally More ❯

Come join us! About the Role: 3E's commercial team is seeking an experienced, entrepreneurial Account Manager to expand 3E's business across our customer base in EU. In this role, you will get to know the business priorities of your customers and match their needs for regulatory and … compliance management with 3E's services. In this role, you will be instrumental in driving customer retention and broadening our customer base within your designated territory. You will be managing the account health, driving product adoption across the customers, and identifying and referring cross-sell opportunities … revenue growth in a B2B sales environment. Experience with technology, IT, subscription-based regulatory solutions, or the SaaS industry is preferred. Expertise in client retention and renewal processing. Track record of consistent quota achievement as an individual contributor navigating larger deals, understanding complex sales cycles, and managing multiple More ❯

led growth. This involves harnessing the love our members have for our service and growing by systematically creating conditions that encourage and amplify organic customer-driven growth. We have an exceptional exec team in place and a strong data & analytics capability. However, to realise our full potential, we need … somebody to lead us through driving greater strategic clarity, deeper customer and market insight, and more precise measurement of execution metrics. Reporting directly to the CEO, the VP of Insights & Strategy will support the exec team and play a pivotal role in shaping our strategic direction, ensuring that we … team in developing a predictive growth and advocacy strategy that identifies, measures and amplifies the key drivers of viral organic growth. Build a scalable customer and market intelligence engine anticipating behavioural shifts, emerging customer trends and market opportunities. Oversee an integrated data, analytics and decision-making infrastructure to More ❯

optimise their capital and price their products. We provide support for customers on premise or using our cloud solution. You would be responsible for customer engagement and relations for Insurance Risk Suite Managed Cloud Service and part of a large team with members located across the globe, focused on … delivering leading solutions and customer excellence. There will likely be additional responsibilities determined through implementation of the new Values Streams operating model. What you will be doing As a Director within the Risk Solutions Management and Strategy team you will be responsible for understanding and meeting customer and … catalogue definition and managing any commercial aspects of the service. You will use your excellent customers relationship management skills in order to understand our customer's needs, establish credibility and build positive professional relationships to drive customer success. To support this, you will have a detailed understanding of More ❯

Spend Control 2.0 - built for tougher times. What we're looking for We're looking for our first Account Director to join Omnea's customer team. You'll be excited to own expansion quotas and renewal outcomes for our rapidly scaling customer base, to build a function and … to have a massively accelerated career trajectory. You will own the relationship with our customers throughout the entire customer lifecycle, playing a crucial role in managing our largest and most strategic customers. Your key focus will be to ensure customers get meaningful value from Omnea from the earliest stages … trusted advisor & partner to our customers & stakeholders at all levels (from the procurement managers up to the CFOs) and be the voice of the customer internally, working closely with teams across the business (both technical and commercial) to help ensure we are truly operating with customer-centricity at More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

World-renowned AI-powered video experience platform, is searching for a Customer Success Manager – DACH to join their team in London (hybrid). With significant demand for their product, the business enables companies to create high-quality video experiences to better connect and bring ideas to life. Encompassing video … creation, streaming, distribution, security, data and AI, their advanced technology cements their position as a global market leader. The Customer Success Manager is responsible for ensuring the success of a portfolio that includes mid to large sized customers. You are a trusted advisor to customers, providing best practice in … areas such as adoption, business outcomes and feature usage. The end result is increased customer happiness, retention and a growing expansion of the platform’s footprint. Responsibilities Act as a trusted advisor, providing guidance to clients, including recommendations for optimising video workflows, troubleshooting technical issues, and leveraging More ❯

talent with the growth, productivity and efficiency objectives of frontline and flexible workforces. Who you are We are looking for a passionate and strategic Customer Success Leader to join our team in the UK. This is a high-impact role focused on driving customer outcomes, enhancing retention, and identifying growth opportunities across a portfolio of strategic accounts. You'll be the local voice of the customer, deeply embedded in both the post-sales journey and supporting the pre-sales cycle. Working closely with Sales, Product, and the broader CX team, you'll bring customer insights to life and shape the customer experience. What you will do Own and manage a portfolio of strategic accounts across our customer verticals in the UK, acting as the voice of the customer on the ground, gathering insights, surfacing risks, and driving retention More ❯