126 to 150 of 966 Customer Retention Jobs in the UK

we invite you to join us on this exciting journey. What you'll be doing: As a Technical Account Manager (TAM), you will utilize your strong technical competencies and customer management skills to provide a high level of personalized, proactive, and reactive enterprise-class solutions and services to our customers. Our TAM team is responsible for managing and maintaining … and helping them to fully leverage WEKA's products and solutions. The Technical Account Manager (TAM) role is critical to WEKA's Premium Services offerings in furthering the WEKA customer relationship and ensuring that our customers achieve the greatest value from their WEKA solution. Working closely and collaboratively within our customers' organizations, the TAM will understand the customer … Technical Account Manager, you'll: Provide proactive technical and operational guidance within the framework of their WEKA environment to ensure customers achieving the best possible value from WEKA. Establish customer cadence and proactive engagement to align their needs including, but not limited to technical and business reviews, upgrade/release planning, and expansions, and related documentation. Identify and address More ❯

we invite you to join us on this exciting journey. What you'll be doing: As a Technical Account Manager (TAM), you will utilize your strong technical competencies and customer management skills to provide a high level of personalized, proactive, and reactive enterprise-class solutions and services to our customers. Our TAM team is responsible for managing and maintaining … and helping them to fully leverage WEKA’s products and solutions. The Technical Account Manager (TAM) role is critical to WEKA’s Premium Services offerings in furthering the WEKA customer relationship and ensuring that our customers achieve the greatest value from their WEKA solution. Working closely and collaboratively within our customers’ organizations, the TAM will understand the customer … Technical Account Manager, you'll: Provide proactive technical and operational guidance within the framework of their WEKA environment to ensure customers achieving the best possible value from WEKA. Establish customer cadence and proactive engagement to align their needs including, but not limited to technical and business reviews, upgrade/release planning, and expansions, and related documentation. Identify and address More ❯

Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and … deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit The responsibilities of the role include: Deliver revenue, and develop and manage your territory/sector to: Exceed quota in annual software SaaS revenue, producing consistent quarter by quarter revenue growth through new business opportunities. Further develop Smart Communication's value propositions in defined sector(s … Marketing. Accurately forecast using Maintain Account plans for major opportunities and target accounts. Maintain positive 360 feedback from Smart Communications colleagues. Build and maintain a set of productive partnerships. Customer retention. Demonstrate strong product and competitive knowledge. What we're looking for: Must have skills/experience: Proven track record selling high value SaaS solutions and/or software More ❯

will identify regional marketing opportunities in industrial clusters by collaborating with stakeholders to drive enrollment growth across ACC. You will work cross-functionally to boost product adoption and retention through effective communication with diverse internal teams (Product, Design, Business Intelligence, Sales, Finance, Legal) and external agencies. Success requires deep understanding of sellers, customers, business operations, products, and success … oriented culture within our team, creating measurable impact across the Amazon Currency Converter business. Key job responsibilities Develop and execute marketing strategy for driving solution awareness, product adoption and customer retention. Align strategy with business leaders and stakeholders. Create, review and raise quality of marketing content for relevant channels. Develop metrics and implement automated process for marketing channel management. … PREFERRED QUALIFICATIONS - Experience using any of SQL or other analytical tools for conducting data analysis - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience with customer segmentation, profiling, and targeting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment More ❯

will identify regional marketing opportunities in industrial clusters by collaborating with stakeholders to drive enrollment growth across ACC. You will work cross-functionally to boost product adoption and retention through effective communication with diverse internal teams (Product, Design, Business Intelligence, Sales, Finance, Legal) and external agencies. Success requires deep understanding of sellers, customers, business operations, products, and success … oriented culture within our team, creating measurable impact across the Amazon Currency Converter business. Key job responsibilities Develop and execute marketing strategy for driving solution awareness, product adoption and customer retention. Align strategy with business leaders and stakeholders. Create, review and raise quality of marketing content for relevant channels. Develop metrics and implement automated process for marketing channel management. … PREFERRED QUALIFICATIONS - Experience using any of SQL or other analytical tools for conducting data analysis - Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables) - Experience with customer segmentation, profiling, and targeting Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment More ❯

Communications provides the platform that leading organizations trust to deliver personalized, consistent, and compliant conversations across all touchpoints and channels. The Conversation Cloud consists of SmartCOMM ,for enterprise-scale customer communications, SmartIQ for digital forms transformation, and SmartDX , for trade documentation. Over 650 enterprise organizations across the globe rely on Smart Communications to simplify and automate complex processes and … deliver highly secure, frictionless experiences across the customer lifecycle. To learn more, visit smartcommunications.com. The responsibilities of the role include: Deliver revenue, and develop and manage your territory/sector to: Exceed quota in annual software SaaS revenue, producing consistent quarter by quarter revenue growth through new business opportunities. Further develop Smart Communication’s value propositions in defined sector … Accurately forecast using Salesforce.com. Maintain Account plans for major opportunities and target accounts. Maintain positive 3600 feedback from Smart Communications colleagues. Build and maintain a set of productive partnerships. Customer retention. Demonstrate strong product and competitive knowledge. What we’re looking for: Must have skills/experience: Proven track record selling high value SaaS solutions and/or software More ❯

will involve all aspects of email marketing including content creation, design, implementation, strategy and reporting. Key Responsibilities: Develop, execute, and optimise email marketing campaigns to drive engagement, conversions, and customer retention. Plan and create compelling email content, including subject lines, copy, and visuals, ensuring alignment with brand guidelines and messaging. Use segmentation and personalisation strategies to deliver tailored messages More ❯

compelling sales presentations and proposals to prospective clients Negotiate and close deals with new clients, ensuring mutually beneficial partnerships Develop and maintain strong relationships with existing clients to drive customer retention and upselling opportunities Collaborate with cross-functional teams to ensure smooth onboarding and delivery of products/services to new clients Attend industry events, conferences, and More ❯

growth across e-commerce and marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is a permanent position based in … an exciting opportunity to shape and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and execute growth opportunities across new … levels, efficient uploads, and timely product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives with company goals. Manage relationships More ❯

assessments and solution presentations to articulate the value proposition of our Enterprise Architect solutions to key decision-makers. Collaborate closely with cross-functional teams, including product development, marketing, and customer success, to ensure alignment and maximize customer satisfaction. Build and maintain strong relationships with existing clients to drive upsell opportunities and promote customer retention. Stay abreast of More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯

products, applications, and services. Collaborating across teams, you will help customers achieve their business objectives and overcome challenges. Your role will span strategic planning, executing partner events, and guiding customer workflow discussions. You will collaborate with executives and senior leaders across Sales, Technical Sales, and Partner Optimization teams to design impactful programs that drive measurable results. These programs equip … partners to accelerate enterprise sales by integrating technology-driven workflows that foster long-term customer growth and retention. We seek a strategic thinker who is analytical, adaptable, and adept at managing multiple projects simultaneously. Expertise in Autodesk Water Infrastructure and/or Innovyze is essential for providing technical guidance, supporting customer demonstrations, and delivering solutions-driven insights. If More ❯

Client Retention Director - Physical Security Join to apply for the Client Retention Director - Physical Security role at Mitie Cleaning & Hygiene Services Client Retention Director - Physical Security 5 days ago Be among the first 25 applicants Join to apply for the Client Retention Director - Physical Security role at Mitie Cleaning & Hygiene Services Get … AI-powered advice on this job and more exclusive features. Better places, thriving communities. Client Retention Director – Security Services Main Purpose of Role The Client Retention Director will be responsible for overseeing and driving the company's client retention strategies within the Physical Security sector across the UK. By cultivating and maintaining strong, long … industries, including but not limited to Corporate Accounts, Tech, Media & Telecoms, Manufacturing, Education, Retail, Maritime and Aviation, Logistics and Distriubution and Critical National Infrastructure. Better places, thriving communities. Client Retention Director – Security Services Main Purpose of Role The Client Retention Director will be responsible for overseeing and driving the company's client retention strategies More ❯

Customer Experience Officer Remote (Preferred GMT+4 1h) Location : Remote (Preferred GMT+4 1h) Language : Native English (C2 required) About the Company Our client is a leading liquidity and technology provider specializing in the crypto and foreign exchange (FX) industries. With over 10 years of experience, they deliver advanced B2B tech solutions that empower brokers and financial institutions to scale faster … while minimizing infrastructure costs. Their clients include licensed brokers, crypto exchanges , hedge funds , and asset managers globally. Position Overview The Customer Experience Officer will play a strategic role in enhancing and optimizing the customer journey across all business lines.Reporting directly to the Chief Strategy Officer and Chief Customer Officer , this role involves collaborating with multiple teams to … consistently advocate for client needs and improve satisfaction and retention. The primary focus will be on customer journey design , cross-functional coordination , platform audits , and the use of analytics to drive improvements in customer experience and retention. Key Responsibilities Customer Journey Design : Design and implement comprehensive customer journeys to ensure seamless user experiences across all platforms. More ❯

platforms that empower maritime procurement professionals to do their best work, faster and smarter. ShipServ is shaping the digital future of the maritime supply chain. As the Senior Manager, Customer Success, you will be responsible for managing and growing customer relationships across Europe, the Middle East, and Africa (EMEA). This is a strategic, customer-facing role … ShipServ's solutions. You'll be the trusted advisor and advocate for your customers, driving value through proactive engagement, onboarding, training, and ongoing support. Your goal is to ensure customer satisfaction, retention, and account expansion. You will lead a team of specialists who support customer onboarding, manage system integration projects, and provide procurement advisory services. In … this role, you will collaborate closely with the Buyer Sales and Technology teams to ensure seamless delivery and customer success. Account Management : Lead the Customer Success team to proactively manage relationships with existing buyer accounts, ensuring customer satisfaction, retention, and adoption of ShipServ's solutions. Drive expansion opportunities by identifying customer needs and collaborating More ❯

This range is provided by Network Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Senior Customer Success Manager - MarTech - London For over a decade, our client has been at the forefront of the MarTech revolution, partnering with iconic global brands like Sephora, Vivienne Westwood, and … continuous year-on-year growth, they continue to attract a dynamic roster of cutting-edge brands, redefining what's possible in marketing technology. They are looking for a Senior Customer Success Manager to manage relationships with existing retail accounts and drive further revenue growth; this is a high touch point role, working closely with clients to ensure they are … a high-performing environment, where development & progression is encouraged and celebrated. This is a hybrid role with 1-2 days per week in their central London office. Responsibilities Drive customer & loyalty retention across existing account base through a range of approaches Act as an advocate for all customer accounts Develop & build strong, long-term relationships with More ❯

here, new features, new territories and most importantly; New clients. That is hopefully where you come in. About the Role The way legal work gets done is changing - and Customer Success is at the heart of that transformation. We’re looking for an experienced, thoughtful Customer Success Manager with a demonstrated commercial record to join our growing team … Legora. This is a hands-on role for someone who knows how to build deep client relationships, deliver real value fast, and act as a trusted advisor throughout the customer journey, while being comfortable owning/leading commercial conversations. You’ll work closely with new and existing clients to ensure they are onboarded smoothly, supported effectively, and continually discovering … new ways to unlock value with next generation of AI and our platform. You’ll also be a founding pillar in a critical function, helping shape how we scale Customer Success at Legora from the ground up. What you’ll do You’ll be the face of Legora for our clients post-sale - guiding them from onboarding through adoption More ❯

Customer Support Specialist (Latin America) Join to apply for the Customer Support Specialist (Latin America) role at Echobox Customer Support Specialist (Latin America) Join to apply for the Customer Support Specialist (Latin America) role at Echobox About Echobox: We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the … what it takes to be part of Echobox? We'd love to hear from you. About the Role: We are looking for an enthusiastic, agile, diligent and highly organised Customer Support Specialist to cover client support. As a member of our dynamic team, you will gain invaluable experience working with our Customer Success, Sales, Product and Engineering teams. … and timely support to clients through training sessions, consultations, Executive Business Reviews and ongoing assistance, ensuring that they are fully equipped to succeed with the platform. Monitor and improve customer engagement, ensuring high renewal rates by fostering strong, long-term relationships with clients and ensuring their success with Echobox. Identify opportunities for customers to optimise their use of Echobox More ❯

Onboarding Timeliness & Satisfaction: Time-to-value, training completion, and client feedback scores. Product Engagement: Client usage metrics, feature adoption rates, and repeat engagement with training/support resources. Client Retention & Relationship Depth: Renewal rate, upsell success, and qualitative feedback from client stakeholders. Issue Resolution Efficiency: Resolve at least 95% of stakeholder data queries within 2 business days, maintaining … a minimum of five actionable insights per quarter from product usage data that contribute to measurable improvements in user engagement or satisfaction (e.g., a 5% increase in user retention) Cross-functional Collaboration: Peer and stakeholder performance feedback on effectiveness and responsiveness.? Requirements: Bachelor's degree, preferably in an analytically rigorous or communications-oriented discipline. Experience (+2 years) in … and agile product development methodologies. Familiarity with the legal technology and legal services industry would be a major advantage as domain knowledge in the space is important for credible customer and prospect conversations and to assess product quality. Familiarity with generative AI technology products or legal tech products. Experience in SaaS, legal tech, or AI product environments.? Why Join More ❯

Onboarding Timeliness & Satisfaction: Time-to-value, training completion, and client feedback scores. Product Engagement: Client usage metrics, feature adoption rates, and repeat engagement with training/support resources. Client Retention & Relationship Depth: Renewal rate, upsell success, and qualitative feedback from client stakeholders. Issue Resolution Efficiency: Resolve at least 95% of stakeholder data queries within 2 business days, maintaining … a minimum of five actionable insights per quarter from product usage data that contribute to measurable improvements in user engagement or satisfaction (e.g., a 5% increase in user retention) Cross-functional Collaboration: Peer and stakeholder performance feedback on effectiveness and responsiveness. Requirements: Bachelor's degree, preferably in an analytically rigorous or communications-oriented discipline. Experience (+2 years) in … and agile product development methodologies. Familiarity with the legal technology and legal services industry would be a major advantage as domain knowledge in the space is important for credible customer and prospect conversations and to assess product quality. Familiarity with generative AI technology products or legal tech products. Experience in SaaS, legal tech, or AI product environments. Why Join More ❯

Management Build and manage long-term relationships with clients, understand their use cases and challenges, and identify key internal sponsors. Continuously improve the overall client experience, and maximize client retention and business growth, via proactive relationship-focused engagement Define and continuously improve best-in-class account management strategies, including implementation of processes and tools, together with the other … client relationship position. Previous experience in the areas of climate, sustainability, and/or the financial industry is strongly preferred Experience in building relationship with clients and conducting presentations. Customer-first mindset with integrity, reliability, and maturity Strong verbal and written communication skills Ability to understand complex and technical concepts, including data-related methodologies and to perform technical research More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in London!The CSM is responsible for creating and nurturing relationships with a set of customers, supporting them with their email programs and help them troubleshoot any email deliverability issues they are facing, by leveraging Validity's Everest and Certification solutions. The CSM is … are managed through a team of Community CSMs, via a queue. Each day will vary, but the CSM can expect a typical day to consist of: Managing the incoming customer enquiries alongside our other CSMs by providing general guidance and instructions to customers, solve customer issues, Proactively reaching out to customers with relevant content and periodic check-ins. … team's Uxbridge office (Uxbridge town center) location. Required Language Skills: Fluency in EnglishandFrench. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be a team player, as this team's success requires to work closely with the other CSMs to manage the incoming customers enquiries, a More ❯