26 to 50 of 237 Customer Retention Jobs in the UK

s 2022 Staffing Solution of the Year, and have recently received the prestigious HSJ Partnership Award and the Spectator's Economic Innovator of the Year Award. The Role Our Customer Success Team resides within the Client Operations Team in the Operations business area and is responsible for maintaining relationships with all customers, especially those of strategic importance to the … business (i.e., account management). Customer Success Directors are responsible for maximising happiness and nurturing long term and positive relationships with customers and their stakeholders throughout their journey with Patchwork. This role is solely responsible for managing the overall strategic relationship with a defined group of Patchwork customers across a region. The role holder is responsible for ensuring customers … them to use Patchwork's products and services through increased product and feature utilisation, and introducing relevant Revenue teams where appropriate to achieve upselling and cross selling. Key Responsibilities Customer Relationship Management Supporting Tier 1 customers with their use of the system. Building and maintaining trusted strategic partnerships with customers, with a particular focus on executive and senior stakeholders More ❯

Overview Job Title: Customer Success Manager - Hyperscale & Colo EMEA Reports To: Customer Success Director EMEA Department: Service Summary The Customer Success Manager (CSM) will be responsible for managing strategic accounts within the Hyperscale and Colo sector across EMEA. As the primary point of contact, the CSM will advocate for customers, drive service excellence, and foster long-term … relationships. This role is essential to our mission of delivering exceptional service and supporting the strategic growth of Vertiv's service business across the region. Duties & Responsibilities Account Management & Customer Advocacy Serve as the Single Point of Contact (SPOC) for a select portfolio of strategic customer accounts, ensuring all deliverables are met as per the Account Implementation Plans. … Develop and maintain comprehensive Account Plans to achieve long-term growth and customer satisfaction. Conduct value-driven Quarterly Business Reviews (QBRs) with key customer stakeholders to review service performance and identify growth opportunities. Build strong customer relationships through regular on-site visits, proactive communication, and consistent follow-up. Act as a customer advocate by liaising between More ❯

journey of growth. We pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description The role... The role of Customer Retention Advisor is really important to us. You will be responsible for the understanding of the drivers behind customers wishing to close their accounts by analysing and … to gain understanding for contract termination Offer ideas on process improvement and new ways of working Understand and continue to build your knowledge on business processes Develop new retention strategies to align with business KPIs Common trend analysis Qualifications Confidence speaking to customers over the phone Build relationships with … key stakeholders and team members Have a good understanding of Microsoft Office (Excel, PowerPoint, and Word) Good organisation skills and ability to manage your own workload Experience in a customer service/retention role is desirable Additional Information Your impact on Radius will be rewarded with a competitive rewards package plus the opportunity to develop and progress More ❯

work and foster a culture where you are empowered to craft your career, make an impact, and own your future. Unleash the power of you! About the position The Customer Success Manager (CSM) will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers. You must be able to understand the full sales cycle from both … and technical strategy perspective to liaise between internal and external stakeholders, such as customers, account managers and technical support engineers. Key responsibilities Develop business value assessment program by creating customer success metrics to support product onboarding, product adoption as well as customer retention and satisfaction goals. Develop and maintain long term relationships with key accounts; coordinate … support efforts and organize solution delivery while establishing and owning a trusted advisor relationship with customers. Maintain customer technical account portfolio to provide technical guidance and recommendation. Align AvePoint's product line to provide a comprehensive solution that satisfies the customer's business needs. Determine individualized customer success plans for customers, utilizing net promoter score (NPS) metrics More ❯

positive way we interact which is why so many of our employees stay with us long term. Due to significant growth and expansion, we have a vacancy for a Customer Success Manager to join our fantastic VisNet Modelling team so, if you've got experience managing enterprise software clients and a proven track record in driving customer retention, we'd love to hear from you! Key Details: This role requires you to be on-site in Capenhurst near Chester (CH1 6ES) 1 day per fortnight. As Customer Success Manager (CSM) for the VisNet Modelling team, you'll be our enterprise clients' dedicated point of contact, ensuring they gain maximum value from our data-driven software solutions. … You will be responsible for customer retention, issue resolution oversight, SLA performance and the proactive development of client relationships across key accounts. You'll collaborate closely with product, engineering, QA, support and commercial teams to deliver a seamless customer experience and ensure the long-term success of each client relationship. Key Responsibilities: Customer success & relationship More ❯

Senior Analyst - Customer & Commercial Analytics Location: Hybrid (3 days a week in office - London) Salary: £65k-£75k + Benefits (negotiable for the right candidate) Company Overview: A rapidly growing telecommunications company, recognized for its innovative data-driven strategies and multiple award wins at DataIQ. Backed by a prominent PE firm, they are making big investments in their data and … team with a hands-on approach to transforming the telco space through analytics. Role Overview: This is an exciting individual contributor role where you will take ownership of key customer & commercial analytics, focusing on customer retention, churn, CLTV, and segmentation. You'll work closely with senior stakeholders (MDs, FD, Commercial Directors, Marketing Directors) and provide actionable … insights to guide strategic decisions. This is not your typical BAU role - you'll be delivering deep insights, from customer behavior analysis to evaluating new opportunities like eSIMs and companion devices. Key Responsibilities: Customer Analytics: Deep dive into churn, retention, loyalty, and CLTV. Understand the customer lifecycle and behavior. Segmentation: Identify and develop marketing strategies More ❯

the US, Europe, and Asia, ITRS combines the agility of a high-impact tech business with the stability of a private equity-backed global partner. Scope of role The Customer Success Manager (CSM) will play a pivotal role in ensuring ITRS customers achieve maximum value from their investment in our solutions. You will be based in our London Shoreditch … office (hybrid 2 days per week) and within our growing Customer Success function, reporting directly to the Global Head of Customer Success. The CSM will be a trusted partner to clients, understanding how they use our products and helping them translate that use into measurable outcomes. This is not a sales or account management role. It is a … dedicated Customer Success role, working in partnership with Account Management but operating autonomously, focused entirely on the adoption, capability, and value our customers derive. As a Customer Success Manager, you will: Build relationships with customers, as their advocate and trusted advisor. Translate customer goals into actionable adoption and value strategies using ITRS products. Monitor and analyse customer More ❯

Strategic Customer Success Manager Department: Customer Success Employment Type: Full Time Location: London - UK Description Shape the Future of Work with Eptura At Eptura, we're not just another tech company-we're a global leader transforming the way people, workplaces, and assets connect. Our innovative worktech solutions empower 25 million users across 115 countries to thrive in … a digitally connected world. Trusted by 45% of Fortune 500 companies, we're redefining workplace innovation and driving success for organizations around the globe. As a Strategic Customer Success Manager , you will manage a book of business focused on driving user adoption and customer retention. Your primary goals are to maximize growth and minimize gross churn . You … drivers, identify opportunities, and manage risks across your book of business. Achieve retention targets: Meet and exceed net retention and gross churn goals by quantifying customer business value and demonstrating ROI. Build strong stakeholder relationships: Develop long term partnerships and navigate challenging conversations with confidence. Drive post sale success: Lead onboarding, user adoption, and retention More ❯

flow, and make a lasting difference in your career, your team, and your impact. Your Career This is an exciting opportunity to lead growth across our established Private Sector customer base in a strategic and rewarding Sales Manager role. You’ll be responsible for maximising revenue, supporting customer retention, and ensuring satisfaction across a portfolio of … environment. Your Team You’ll work alongside a skilled and collaborative Account Management team, playing a key leadership role in identifying and converting growth opportunities. In partnership with our Customer Success, Marketing, and New Business teams, you’ll develop and execute joint value roadmaps that align MHR’s strategic goals with our customers’ needs. Whether you’re building pipeline … delivering exceptional outcomes. This role requires on-site presence twice a week to support collaboration and cross-functional teamwork. Your Impact In this role, your leadership will directly influence customer satisfaction, retention, and revenue growth across the Private Sector. By engaging regularly with key stakeholders, aligning strategic vision, and delivering compelling value propositions, you’ll strengthen relationships More ❯

Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means … every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and … helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the More ❯

Head of Customer Experience – Rapidly Expanding IT Services Company – South East England – £Competitive + Great benefits Our client is a successful and rapidly expanding IT and telecoms services business with a growing network of offices, currently including London, the Midlands and Scotland. They are committed to being a truly customer-first business and are currently seeking for a … Head of Customer Experience to join their Head Office leadership team in South East England. This critical role will lead the design and execution of the business's customer-centric strategy, driving customer satisfaction, retention, and revenue growth. As Head of Customer Experience, you will focus on embedding CX excellence across all touchpoints, protect … revenue by fixing the root causes of churn and ensure a world-class experience for all their clients. The Role: Own the end-to-end customer journey across all departments Track and report on NPS, CSA, and churn, using insights to drive improvements Identify at-risk customers early and implement tailored retention playbooks Work cross-functionally with More ❯

build winning teams? We're looking for a dynamic Chief Revenue Officer (CRO) who will be responsible for overseeing all revenue-generating functions within the organisation. Owning sales, marketing, customer success, and business development as well as shaping the commercial structure, scaling high performance teams, and building a predictable and sustainable revenue model that supports ambitious growth. This is … revenue growth strategy aligned with company objectives through ownership of the full go-to-market strategy, including value proposition, marketing, sales, and pricing. Lead and integrate sales, marketing, and customer success teams to maximise revenue growth. Set and monitor revenue targets, KPIs, and forecasting models. Identify new market opportunities, partnerships, and customer segments. Collaborate with product and operations … teams to ensure customer needs are met. Drive customer acquisition, retention, and lifetime value. Implement scalable processes and systems to support growth. Report regularly to the COO, Exec Chair and Board on revenue performance and strategic initiatives. Build and mentor a high-performing teams. Maintain excellent customer retention through high-quality account management More ❯

Overview About this role We're looking for a Strategic customer success manager to lead AI powered transformation for our Fortune 50 customers in the CPG industry. This role is designed for an experienced professional with deep expertise in CPG who thrives on driving innovation within this ecosystem. The ideal candidate is passionate about integrating AI solutions into core … CPG workflows, identifying tangible business value, and building strong, strategic partnerships with customers. As our Strategic customer success manager, you'll be pivotal in refining our processes for onboarding, adoption, and retention within the CPG sector. With an NRR of %, and GRR is %, you'll be building on a world-class foundation to drive even greater success. … You'll be reporting to the Director of customer success and be working very closely with our other customer success managers in building a world class CS org. Responsibilities Lead strategic relationships with senior stakeholders across Fortune 50 CPG customers, acting as the main point of contact and trusted advisor Drive AI adoption within customer organizations by More ❯

Senior Customer Success Manager (Japanese Speaking) Atlassian's Senior Customer Success Managers play a crucial role in helping customers maximize the value of their Atlassian investments. Their primary focus is on strategies that promote customer adoption and retention. Additionally, they are tasked with building and nurturing customer relationships, monitoring customer health, and identifying potential churn … the unlocking of both immediate and sustained outcomes. They achieve this by implementing best practices at scale, which support product adoption, solution expansion, and the long-term growth of customer users. We are hiring a Senior Customer Success Manager for the Japan Customer Success team. You'll build relationships and demonstrate an understanding of the Atlassian customer journey. You'll be equipped to guide complex customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. Youll use your solution expertise to cut across multiple products and solution practice areas. You'll work with a variety of customer profiles including C-Level contacts, executives, and multi-layered global teams More ❯

MD, you will own the P&L, set the strategic direction, and deliver sustained growth and profitability across the business. Success is measured by outcomes, raising operational excellence, scaling customer success, and building high-performing leadership teams that multiply impact. At Aspire, we operate with a decentralised model that gives our MDs true ownership while providing the resources and … vertical. As a leader and manager of a Business Unit, you will be responsible for developing and implementing the business strategic plan, which spans sales and marketing, R&D, customer service, professional services, and human resources. Along with the rest of the Business Unit leadership team, the MD must identify, define, and execute the strategies necessary to achieve the … aligning operations with long-term objectives Delivers measurable improvements in scalability, efficiency, and operational excellence across portfolio companies Demonstrates consistent revenue growth through effective market expansion, cross-selling, and customer-focused strategies Ensures customer satisfaction and loyalty remain strong, driving high retention and advocacy Guides portfolio companies to maintain clear, market-aligned product strategies and roadmaps More ❯

applications through proprietary proof based scanning and predictive risk scoring. Location: Candidates to be already based in the United Kingdom, preferably Belfast Northern Ireland. Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer focused professional with Customer Success or Account Management experience in the Technology space. … You're the epitome of a self starter who will go to great lengths in order to maintain the absolute highest levels of satisfaction among Invicti's customer base. Your thrill of working within fast paced environments only adds to your ability to exercise your strategic mindset. Because of you, all clients in your portfolio consistently realize the value … What You'll Be Doing: Leading all post sales activities for Invicti's customers through strong relationship building, product knowledge, planning, and execution Acting as the voice of the customer Working cross functionally with Sales, Marketing, Product, Engineering, and Development Teams to ensure consistent and strong customer messages are embedded within everything we do Retaining long term partnerships More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role PurposeAs a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and grow … customer lifetime value.Key Responsibilities Next Best Section (NBS) Decisioning- Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact.- Use behavioural data and audience insights to drive personalised engagement.- Ensure the model: Utilises a 360° customer view (UCP).Web Push/Push Notifications Channel Integration - Integrate Web push … into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience- Proven experience in CRM, Martech, or Customer Analytics roles.- Strong understanding of customer journey orchestration and segmentation.- Experience with decisioning engines, personalisation models, and data platforms.- Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies.- Analytical mindset with the ability to interpret More ❯

D365 CE ARCHITECT/LEAD - CUSTOMER INSIGHTS JOURNEYS - OUTSIDE IR35 - DAY RATE NEGOTIABLE - 100% REMOTE Role Purpose As a D365 CE Lead, you will be responsible for designing and delivering intelligent, data-driven customer engagement strategies across multiple channels. You will leverage behavioural insights, predictive modelling, and segmentation to drive relevance, increase customer retention, and … grow customer lifetime value. Key Responsibilities Next Best Section (NBS) Decisioning - Develop and maintain a model that recommends the most relevant section of the customers app/site to each contact. - Use behavioural data and audience insights to drive personalised engagement. - Ensure the model: Utilises a 360° customer view (UCP). Web Push/Push Notifications Channel Integration … Integrate Web push into CIJ to engage desktop users - Build & deploy targeted Web Push messages Skills & Experience - Proven experience in CRM, Martech, or Customer Analytics roles. - Strong understanding of customer journey orchestration and segmentation. - Experience with decisioning engines, personalisation models, and data platforms. - Familiarity with CIJ tools, Web Push, and multi-channel CRM strategies. - Analytical mindset with the More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we support … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯

Overview We seek a highly skilled and motivated Customer Success Manager (CSM) with Linux and cloud computing expertise to join our team in the London area. This role is pivotal in ensuring client success, addressing inquiries, and delivering exceptional support in a multicultural work environment, with occasional domestic and international travel. Key Responsibilities Client Satisfaction: Ensure high satisfaction levels … by promptly addressing client inquiries and needs, leading to customer loyalty and long-term client relationships. Proactive Communication: Initiate communication with diverse customers, educating them on best practices. Escalation Management: Escalate complex technical issues, maintaining continuous communication with other company employees and customers. Customer Feedback: Collect and analyze feedback, identify improvement areas, and communicate feature requests with the … product team. Value Delivery: Demonstrate and communicate the value of our products, maximizing customer benefits and best practices. Customer Education: Provide ongoing education on product features and updates, fostering product adoption, and onboarding new clients. Retention Strategies: Develop and implement strategies to enhance customer retention and loyalty. Conduct Quarterly Reviews: Conduct proactive quarterly More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

Head of Customer Success We are assisting a mission-focused, privately supported organisation in the online commerce sector, dedicated to balancing growth with positive societal and environmental outcomes. This globally active company is entering a transformative phase and seeks a senior leader to guide its customer success efforts. This strategic yet practical role will oversee the development of … a B2B customer success operation, collaborating with mission-driven entities such as non-profits and academic institutions to deliver value through innovative, technology-enabled solutions. You will lead a skilled team through a period of change, implementing streamlined processes, leveraging technology, and fostering a customer-first approach to achieve exceptional service and sustainable growth. Key Responsibilities : Inspire and … develop a high-performing team through growth and transformation. Create efficient, scalable processes and tech-driven workflows to enhance customer experience. Drive customer retention and business outcomes using data insights. Collaborate with product, operations, and sales teams to shape organisational strategy. Support expansion into new regions. What We Seek : Extensive experience leading customer success in More ❯