26 to 50 of 122 Customer Retention Jobs in the UK

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Norwegian Speaking Customer Service Advisor/Claims Advisor on a fully remote basis to a Tech Scale up. As an Norwegian Speaking Account Coordinator/Claims Advisor it will be your responsibility to work with customers, primarily those based … Norwegian speaking region and covering the Italian and Spanish speaking markets, providing excellent customer service via phone and email ensuring enquiries are dealt with in a prompt and professional manner. Roles & Responsibilities: Deliver high quality customer service Assist with Customer's enquiries Process Claims via the telephone ...

commercial governance are essential to our success. This role sits at the heart of that foundation. Description As a Contract Administrator within our Customer Services department, you will play a key role in protecting revenue, ensuring contractual accuracy, and enabling smooth client renewals across a diverse and growing client … while knowing when to escalate appropriately. This is not a passive administration role it is a trusted operational position with real impact on client retention, margin protection, and business scalability. Key Responsibilities Contract & Renewal Ownership (c. 40%) Own contract renewal dates end-to-end, ensuring renewals are identified ...

workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe. To support continued customer growth and retention, the business is expanding its post-sales function and is hiring a Technical Account Manager . Role Overview … growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders. Key Responsibilities Manage and develop relationships with a portfolio of ecommerce customers post-sale Act as a trusted technical and commercial advisor, ensuring ...

have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result. The prime objectives of the role … foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client To increase company sales and profit margin To increase the company active customer base To continually improve customer retention ...

continue to develop a growing function within both arms of the business. Role Responsibilities Lead the planning of integrated marketing campaigns that support customer retention, cross-sell, and service adoption across the full-stack of services and products Partner with sales teams to ensure campaigns are actionable … messaging, and follow-up frameworks Act as the link between marketing, sales, and technical teams to ensure consistent storytelling and value-driven propositions Develop customer-led content and campaigns that deepen engagement, reinforce value, and highlight the impact of our services Enhance communication across the customer lifecycle including ...

Role: Customer Success Executive Location: Bedford Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35,000 + commission on renewals Working pattern: Hybrid working available after probation An excellent opportunity has now arisen for a Customer Success Executive to join our client's successful … This is a brand new role created due to continued business growth , offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation. You will work closely with the existing Customer Success team, supporting clients throughout their journey ...

Role: Customer Success Executive Location: Bedford Hours: Monday to Friday, 37.5 hours per week Salary: Up to £35,000 + commission on renewals Working pattern: Hybrid working available after probation An excellent opportunity has now arisen for a Customer Success Executive to join our client s successful … This is a brand new role created due to continued business growth , offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation. You will work closely with the existing Customer Success team, supporting clients throughout their journey ...

Content Manager to lead the creation of compelling digital experiences across a multicategory retail and travel loyalty platform. This role focusses on delivering exceptional customer journeys that drive engagement, loyalty, and commercial success. Contract - 6 months (possibility to extend) Location - Buckingham Palace Road, London (SW1W 9SR) Hybrid … Flexible daily rate (inside IR35) Key Responsibilities Content Delivery Develop and execute end-to-end content strategies for homepage experiences, category pages, and customer touchpoints. Collaborate with Product, Marketing, and Trading teams to deliver content aligned with business objectives and seasonal campaigns. Ensure all content meets brand guidelines ...

month maternity leave cover contract position. Umbrella Pay Rate: £34.27 per hour. The Opportunity: The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts and Accessories Revenue … performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team; our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: Insight generation: You will have access to a strong pool ...

Analyst - Retailer Performance Intelligence - £34/hr (Inside IR35) - Coventry/Hybrid - 12 Months Job Description : The Business Performance Intelligence function within the Global Customer Care team has enabled a strong data capability model across the organisation to leverage data driven decision making across all aspects of Parts … Accessories Revenue performance and Customer Satisfaction. The role is part of the Retail Performance Intelligence team, our aim is to integrate data-driven insight into our operations to drive highly bespoke and predictive customer service. Key Accountabilities and Responsibilities: - Insight generation. You will have access to a strong ...

Senior Customer Analyst – Loyalty, Retention & Growth Hybrid – London (2 days in office) £70,000-75,000 base + discretionary bonus + pension up to 12% A leading global online marketplace is seeking a Senior Customer Analyst to join its Customer Analytics function. The team focuses … understanding, optimising, and growing the customer base through data-led insights, storytelling, and experimentation. This role will play a key part in shaping acquisition, retention, and loyalty strategy, working cross-functionally with Marketing and Product teams to turn insight into commercial impact. Responsibilities include Owning customer ...

dynamic and experienced Senior Account Executive to join their team and help to expand their corporates Enterprise market presence (£500m+ turnover) while nurturing strong customer relationships. This role is to sell in to the DACH region. As a Senior Account Executive, you will be responsible for driving sales growth … with new business customers as well as cross selling and upselling into existing relationships. Ensuring high levels of customer satisfaction and retention for their corporate customers. You will work closely with cross-functional teams to develop and implement effective sales strategies, acquire new customers, and maximize revenue ...

scoring & analytics, automated response). You will work closely with the CTO/founder, engineering, data/AI teams, UX/design, marketing, and customer-success to define product strategy, prioritise features, and deliver value to customers and the business. You will play a key role in shaping …/risk teams, GRC teams, supply chain teams). Key Responsibilities: Define and maintain a compelling product vision and roadmap aligned with business goals, customer needs and market dynamics (third-party risk, supply chain resilience, AI-driven intelligence). Engage deeply with customers (prospects, existing users) to understand their ...

organisation where data plays a central role in driving commercial outcomes. The Opportunity They are looking for a Senior Data Analyst to support their Customer Success function by enabling data-driven decisions across customer retention, engagement, and expansion. You will analyse customer usage, adoption … engagement data to identify trends, risks, and opportunities. You will ensure data accuracy, quality, and reporting integrity across customer-related reporting. They are looking for a Senior Data Analyst with a strong commercial mindset and an understanding of how businesses drive retention and expansion. Skills & Experience Proficient ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You'll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

ambassador for the company and be a regular contact for new and existing customers You will be retaining and growing existing customer base through retention and up-sales. THE ROLE We’re looking for a Senior Customer Success Manager to help retain and grow our existing … customers as the business scales. This role will result in steep career acceleration and recognition, with a clear path from Customer Success Manager to Customer Success Team Manager and potentially Head of Customer Success. You’ll own a portfolio of customers using multiple products and ensure they ...

pricing discretion to apply price increases where possible and drive additional revenue growth. Identify and close upsell and cross-sell opportunities, working closely with Customer Success and Sales teams. Forecast and track renewal performance, ensuring transparency in renewal revenue, churn risks, and growth opportunities. Optimise the renewals playbook, refining … negotiation & communication skills and experience handling commercial discussions directly with customers. Ability to identify and close upsell/cross-sell opportunities within an existing customer base. Analytical mindset with experience tracking revenue performance and customer retention metrics. Self-starter mentality with a passion for hitting ...

growth, quality and predictability) and Deal support. An important attribute of the role will be identifying growth strategies and working closely with delivery and customer success teams to accelerate revenue growth. Success Measures Achieve regional sales targets. Accelerate the awareness and adoption of Shibumi solutions in the region. Mentor … engagement and implement a repeatable methodology and process for maximizing sales success. Drive the commercial success of the Shibumi team in EMEA by increasing customer retention and driving growth through expansion of existing customer investments and acquiring new customers. Adhere to the company’s operational framework ...

full sales cycle from prospecting and qualification through to contract closure. Critically, you will then be responsible for expert account management to ensure client retention, growth, and recurring revenue. You will work closely with the Managing Director and Marketing team to set and execute the sales strategy. ...

remote. Key Responsibilities Deliver high quality Salesforce solutions using an agile, sprint-based approach, owning solution design, configuration, and deployment end to end. Lead customer engagement through workshops, sprint ceremonies, and solution playback sessions, acting as a trusted advisor throughout delivery. Scope and document customer requirements, producing clear … business goals, budget, and scalability. Collaborate with internal teams to ensure successful delivery, quality assurance, accurate time management, and effective handover to support. Support customer retention and growth by demonstrating value, contributing to renewals, and identifying opportunities for expanded engagement. The ideal Candidate will possess: Strong Salesforce ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

improvement. Manage internal systems to ensure POLARIS continues to have the bet tech stack for service provision. Support new business onboarding and client retention by following company processes. Requirements Strong leadership and people management skills, with the ability to motivate and guide a team. Proven experience ...

based. We are a rapidly growing digital agency based in Oxfordshire. We have been established for over seven years and have an excellent client retention rate, which comes from our attention to detail and individually-focused strategies that ensure the best possible results. We are looking for someone ...

Opportunity Our client is an international organisation with their UK office in London. They develop innovative digital solutions to improve service, engagement, customer experience and communication within the retail industry. They are seeking a New Business Development Manager to join their growing, experienced team. Reporting directly … targets and pro-actively approach them Skilled in market research and analysis to identify growth opportunities An understanding of the reason and ROI a customer would have when adopting digital Experience in client relationship management, ensuring long-term satisfaction and retention Excellent communication and presentation skills, both ...

econometrics and have a very extensive and deep stakeholder base across 30+ areas of Sky, covering every subject - from market & prospect headroom through to customer retention and everything in between! What you'll do: As an Analytics Manager in the Advanced Analytics team in Consumer Strategy … Head of Department level and articulating both the so what and the now what. Advanced SQL user with experience querying and manipulating large-scale customer, transactional, or behavioural datasets to deliver accurate, high-impact analysis independently. Experience in using advanced analytical techniques (e.g. causal inference, statistical modelling, predictive methods ...