26 to 50 of 286 Customer Retention Jobs in the UK

Role: Customer Service Associate Location: Bedford Hours: 9am – 5pm Mon - Fri Salary: Up to £28,000 depending on experience I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support , diagnosing … and resolving customer issues , and maintaining customer-facing help documentation to ensure accuracy and accessibility. What’s in it for you? Hybrid working following probation (3 days in office) What will you be doing in the Customer Service associate role? Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries and … support tickets, and ensuring positive customer feedback Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics Ensure successful customer implementations and onboarding experiences with minimal More ❯

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

games room, employee benefits package, hybrid working (2 days in office) The Role We are seeking a Lifecycle Marketing Manager to manage and optimise acquisition, retention, and customer lifetime value initiatives for a leading technology provider in the online auction sector. Reporting to the Marketing Director, this is a strategic and hands-on position with ownership across … the full customer journey. You will manage omnichannel communications, including email, SMS/WhatsApp, push notifications, and digital marketing, while using a sophisticated CRM system to deliver highly targeted and personalised campaigns. Key responsibilities include: Developing and executing CRM strategies to improve customer conversion, loyalty, and revenue Implementing strategies to attract, capture, and convert new visitor data Overseeing … CRM system management, ensuring data accuracy and user access control Analysing customer data to identify trends, segmentation opportunities, and personalisation strategies Producing reports to track KPIs and highlight improvement areas Ensuring compliance with data regulations, including GDPR Collaborating with agencies, designers, and data teams to optimise communications Supporting the implementation of Bloomreach CRM with agency partners Driving increased customer More ❯

Part Time Helpdesk Customer Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role … in delivering exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for … broadband, mobile, and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction More ❯

potential. As we continue to grow, we're looking for aSenior Product Managerto help lead the team and drive success. The Role We're seeking someone who brings leadership, customer focus, commercial awareness, and analytical thinking. This role supports the overall P&L and drives change across product development, data, digital, pricing, marketing, underwriting, and operations - ensuring we deliver … excellent customer outcomes. You'll play a key leadership role within a small, core product team. You'll shape strategy, lead execution, and act as a mentor and coach - supporting development and encouraging innovative thinking. Key Responsibilities Leadership & People Lead strategic planning and influence senior stakeholders across the business. Build strong relationships within Admiral Money and across the wider … and identify opportunities. Support the Head of Product in developing, training, and empowering the team. Product Design & Strategy Own the strategy and roadmap for direct, in-life, and insurance customer journeys-defining, business casing, and delivering initiatives. Design and implement customer retention and in-life lending propositions. Collaborate with the Digital team, other product lines, and More ❯

and sustained business improvement. This is a remote role based in North America, with a preference for candidates located in the Eastern or Central time zones. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation … Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer More ❯

Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Business Unit: NT Voice & Data Location: Nottingham We are looking for a proactive and customer-focused Helpdesk Customer Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This … role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating … complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal Collaboration: Liaise with internal More ❯

of Maze's solutions on their business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with … success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that … reinforces Maze's value proposition. WHAT WE ARE LOOKING FOR: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in More ❯

Customer Success Manager - Spanish or Italian Speaking London, UK For over 20 years, Smartsheet has helped people and teams achieve-well, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating … purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday. Smartsheet is looking for a Spanish or Italian speaking Customer Success Manager to manage a set of large accounts to help promote a high level of customer satisfaction, successful product use, and customer retention within … the EMEA region. You will be the primary contact for important customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Smartsheet advisor. For you, this is a career-defining opportunity to join us at an essential moment and have a significant impact. You have experience with Software as a Service (SaaS) account More ❯

First Line Support Hours: Monday Friday 8:30am-5pm Salary: £25,396.80 Location: Nottingham We are looking for a proactive and customer-focused First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering exceptional service and support. This role requires excellent … communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile, and phone line issues, escalating complex cases when … necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. Internal Collaboration: Liaise with internal teams and management More ❯

Part Time First Line Support Hours: Monday Friday 30 hours + per week Salary: £12.21 p/h Location: Nottingham We are looking for a proactive and customer-focused Part Time First Line Support to join our team in the Telecommunications sector. As the first point of contact for our clients, you will play a critical role in delivering … exceptional service and support. This role requires excellent communication skills, a problem-solving mindset, and the ability to provide tailored solutions to ensure a positive customer experience. Key Responsibilities Customer Interaction: Respond to customer queries via phone, email and chat in a prompt, friendly, and professional manner. Issue Resolution: Provide first-line technical support for broadband, mobile … and phone line issues, escalating complex cases when necessary. Order and Asset Management: Process customer orders accurately and update asset records as needed. Record Maintenance: Maintain and update customer records using CRM systems to ensure data accuracy and continuity. Follow-Up and Satisfaction: Proactively follow up on unresolved or escalated issues to ensure customer satisfaction and resolution. More ❯

Corp-certified company, driven by purpose and backed by leading investors including NatWest, Channel 4 Ventures, Macquarie, Octopus Ventures, and Telefónica. We're also proud of our industry-leading customer satisfaction, with an Excellent 4.5-star Trustpilot rating from over 7,500 reviews. If you're looking to make a real impact and be part of a high-growth … way that's smarter, more sustainable, and built to last. Our Core Values Be deeply curious - We thrive on innovation through diverse approaches, views, and people. Walk in your customer's shoes - To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want. … for the right person to elevate our product and take it to the next level. You'll work in a talented cross-functional team-including Marketing, Strategy & Analytics, and Customer Success-to deliver growth through customer-centric product innovation and relentless optimisation. What you'll do Own product strategy & roadmap: Define, prioritise, and execute a clear product roadmap More ❯

across channels, cohorts, destinations, dates, and other segmentation dimensions. Empower the business with insight. Create self-serve visualisations and dashboards (e.g., Looker, Tableau, or equivalent) to track commercial and customer performance across search, booking, and retention. Design and execute ad hoc analyses. Respond quickly to evolving business questions with robust analytical outputs, from sizing opportunities to diagnosing anomalies. Own … SQL, Excel/Sheets, and at least one BI tool (e.g., Looker, Power BI, Tableau). Able to distil complexity into clear insights. Product & funnel analytics. Comfortable analysing online customer behaviour across multi-step booking journeys, using tools like GA4, BigQuery, Amplitude or similar. Commercial acumen in D2C businesses. Deep understanding of performance metrics in fast-scaling D2C businesses … the team? Brand: Brand Director, Content Lead, Senior Copywriter, Snr Content Exec, Social Media Manager Media: Head of Performance Media, Growth Manager and Performance Marketing Agency Retention: Customer Retention Lead Commercial: Trading Manager and Analyst Who's going to be your manager? You'll be reporting to Sam Knott , our CMO The interview process: TA More ❯

embracing continuous improvements through learning, innovation & feedback Our goals (OKRs) Acquire £1M EBITDA per annum (through M&A) Grow the underlying Gross Profit (GP) by >15% per annum Enhance customer satisfaction Enhance employee engagement & development Improve operational efficiency Ensure quality is the cornerstone to business operations Continually strengthen our cyber resilience Job Description As our Chief Revenue Officer, you … CRO is responsible for developing and implementing strategies to increase revenue. This includes identifying new market opportunities, creating pricing strategies, and optimizing sales processes. The aim is to increase customer lifetime value (LTV) and aim to minimise the cost of acquisition (CAC), to ensure excellent payback. Financial Management : Building an accurate budget/forecast for each financial year. Then … to ensure that sales goals are met. They be responsible for both sales & marketing teams and drive performance of both recurring contract and ad-hoc hardware & professional services revenues Customer Relationship Management : The CRO oversees customer relationship management (CRM) systems to ensure that customer interactions are managed effectively. This helps in building strong relationships with clients and More ❯

Senior Data Scientist - Customer & Behavioural Analytics £70,000 - £80,000 + Bonus + Benefits Hybrid Working - 1 day in the office circa every 2 weeks. Role Summary We are seeking a commercially minded Senior Data Scientist to lead the development of advanced analytics and machine learning solutions focused on customer behavior, personalization, and lifecycle management. Your work will … directly impact customer retention, engagement, and lifetime value, helping the business make smarter, data-driven decisions at scale. Key Responsibilities Lead customer-centric analytics projects across retention, segmentation, churn prediction, product usage, and personalization Build and maintain predictive models (e.g. churn, CLV, next-best action, recommendation systems) and translate insights into business value Conduct … deep-dive analyses into customer journeys, identifying behavioral trends and opportunities for intervention Partner with Marketing, Product, and Customer Success to optimize campaigns, targeting strategies, and user engagement Own the end-to-end lifecycle of models: from problem framing to deployment and monitoring Present analytical findings and strategies to stakeholders in a compelling and actionable way Mentor junior More ❯

prove it with ease. Vanta has a kind and talented team, and while some have prior security experience, many have been successful at Vanta without it. As Vanta's Customer Success Associate within the Customer Success Team, you will play a pivotal role in guiding a diverse portfolio of customers through their security and compliance journeys with Vanta … email outreach, calls, and collaborative use of a shared inbox. Your mission is to ensure the retention and satisfaction of Vanta's customers by providing world-class customer service at scale, driving customer health, and maintaining a thriving book of business. Vanta's success over the last year was exponential and we are now working to … solve the problem of how to provide world-class customer experience to as many security-minded software companies as possible. As Vanta's Customer Success Associate within the Customer Success Advisory Team, you will be the voice of Vanta, responsible for helping keep our customers moving toward their goals and ultimately being successful and happy. What you More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: one provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

Customer Success Manager London - office based About Our Client Our client is a technology company with two unique solutions: to provides IT estate visibility and auditing for compliance and governance , and to separates applications from infrastructure to enable innovation and accelerate cloud migrations. They work in a collaborative environment with a focus on continuous improvement and customer satisfaction. … close partnerships include AWS, Microsoft, and Google, and their clients range from large financial organizations to public sector departments. About the Role We are seeking a proactive and empathetic Customer Success Manager to join our client team in a key strategic position. This is a full-time, office based role with the office in London. As the trusted advisor … and advocate for their customers, you will work cross-functionally with the Sales, Product, Professional Services, and Support teams to deliver a seamless and impactful customer experience. Key Responsibilities Guide new customers through the onboarding process, ensuring a smooth and successful implementation. Build strong, long-term relationships with customers, understanding their goals, and aligning our solutions to meet their More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in our London office on a 1-year, fixed term contract. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuringthose customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive service … for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This is a 1-year, fixed term contract. Team … Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with others, has a More ❯

Social Events Company-Funded (Voluntary) Participation in our Charity Events Electric Vehicle Charging Points are available at our Chertsey Head Office You may also have experience in the following: Customer Success Manager, Customer Relationship Manager, Client Engagement Specialist, Account Manager, Client Advocate, Customer Satisfaction Specialist, Account Success Manager, Client Support Manager, Customer Retention Specialist … and Customer Experience Manager, etc REF More ❯

Join a globally distributed team where challenge is a mindset, innovation is key, and excellence is non-negotiable. Create impact. Drive change. Grow with Payara. Role Overview As the Customer Success Manager, you will manage and grow a portfolio of Tier 2/low-touch customers, playing a vital part in enhancing customer retention, driving revenue … growth, and delivering exceptional customer experiences. This is a high-impact, client-facing position that serves as a critical bridge between our customers and internal teams, ensuring continued success for both parties. Summary Details Role: Customer Success Manager Seniority: Mid - Level Location: UKor Europe (100% Remote) Compensation: Competitive salary dependent on market location What you will be doing … Developing and maintaining strong client relationships as the main point of contact Owning the end-to-end contract renewal and account review processes Acting as the voice of the customer within Payara, ensuring internal teams understand client needs Liaising between customers and internal service teams to escalate and resolve issues Tracking account sentiment and conducting regular customer check More ❯

Our client is a revolutionary customer data, insights and customer growth firm underpinned by a unique AI analytics technology and data platform The role: Working very closely with the CEO and Reporting to the Head of Consulting you will support senior stakeholders internally and with clients to: Lead pitches and proposals and manage key relationships with existing accounts … typically with CMO and CCO stakeholders Working with the platform and alongside technical and data staff to deliver customer insights and strategic customer growth opportunities for clients Help to define and deliver the clients' customer experience, retention and growth strategies Define growth KPIs and both enhance and measure the commercial impact of the platform and … years' experience as a management consultant in a highly regarded consulting firm and currently operating at Manager level or above First party "big" data analytics experience and technology savvy Customer growth, customer strategy or related consumer marketing experience engaging at CMO level Strong experience of working with large scale customer data in one or more of the More ❯

to continuously secure web applications through proprietary proof-based scanning and predictive risk scoring. Location: Candidates to be already based in the United Kingdom Who You Are: Our Enterprise Customer Success Manager role is a fantastic opportunity for you if you are a customer-focused professional with Customer Success or Account Management experience in the Technology space. … You're a self-starter committed to maintaining the highest levels of satisfaction among Invicti's customer base. Your ability to work in fast-paced environments, exercise strategic thinking, and ensure clients realize the value of their investment is essential. You will drive adoption, renewals, expansion, and advocacy. What You'll Be Doing: Leading all post-sales activities for … Invicti's customers through relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Collaborating with Sales, Marketing, Product, Engineering, and Development teams to embed strong customer messaging Renewing and expanding long-term partnerships independently Achieving quarterly metrics on customer retention, upselling, and price increases Driving customer adoption, training, and More ❯

values accountability, working synergistically with one another, being inclusive of different perspectives, approaching all solutions & problems with compassion and empathy - we want to hear from you! The Opportunity: The Customer Success Manager role plays a key role in driving strategic customer success initiatives. Responsible for fostering long-term relationships, this role involves conducting business reviews, addressing escalated issues … and collaborating with cross-functional teams to maximise customer satisfaction and revenue growth. What You'll be Doing: Strategic Account Management Develop and execute account plans to ensure client success and identify growth opportunities. Own customer onboarding, ramp, and full life cycle achievement including contract renewal Find Upsell, Cross sell, and Expansion opportunities and win additional business Maintain … weekly updates reviewing Customer Stories, Opportunities, Onboarding progress, At Risk Accounts and Churn Customer Advocacy and Issue Resolution Serve as the primary contact for escalated issues, collaborating internally to resolve challenges. Collaborate with stakeholders across all departments to solve complex customer issues. Perform Quarterly Business Reviews to proactively address challenges and advocate for new products and services More ❯