26 to 50 of 966 Customer Retention Jobs in the UK

supported by our world-class team of industry experts. Sound like Relo Metrics could be a good fit for you? Check out our Careers page to learn more! Sr Customer Success Manager This full-time position requires a proactive, experienced, client-facing professional with a demonstrated ability to successfully deliver on Relo Metrics and client goals. This is a … hybrid role with the expectation to work in our London office 2-3 days a week. At Relo Metrics, the Customer Success team's key focus is to help our clients achieve their business goals and ensure they recognize ongoing value from their investment in our products. We build strong relationships with … key stakeholders across client organizations to earn trust as thought leaders. The Senior Customer Success Manager will manage a portfolio of Enterprise and SMB clients, focusing on client retention and upsell. Your strategic account management will enable product optimization and industry best practices. You should have a strong passion for sports, previous hands-on account management experience More ❯

style. We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity | Against Racism. We are looking for a detail-oriented and analytical customer data professional to head up a newly formed Team. The ideal candidate will be responsible for analysing and interpreting customer data to provide actionable insights that drive business … decisions, enhance customer experiences, and improve overall marketing strategies. The role requires a strong understanding of data analysis, customer behaviour, and data visualization, along with the ability to work cross-functionally with marketing, sales, and product teams. The successful applicant will have previous experience with Customer Segmentation and Analysis, not necessarily from a fashion background. The role … Hard, Be Positive, Know What Good Looks Like, Own Your Own Future, Look For Solutions, Be a Part of a Team, Speak Up, Be Honest. Data Collection & Management: Utilise customer data from multiple sources (CRM systems, transactional databases, web analytics, etc.) through mParticle and Snowflake our core Customer Data Profile Warehouse. Ensure the accuracy, consistency, and integrity of More ❯

strategising and executing plans to sell ERP solutions to customers. ERP systems are typically complex software solutions that integrate various business processes, such as finance, supply chain, HR and customer relationship management, so the role requires a deep understanding of both the technology and business processes. We plan to significantly grow our performance in the cloud customer acquisition … Sales Director will be entirely responsible for all new business acquisition and the team behind this. This role and the team are predominantly based from home, with travel to customer sites as required. Key Responsibilities Sales Strategy, Planning and Market Analysis - Create and implement a comprehensive sales strategy for promoting ERP solutions, identifying target markets, and setting sales goals. … Analyse market trends, competition, and customer needs to position the company’s ERP offerings effectively. Forecasting, Set Targets and KPIs - Build accurate sales forecasts and projections based on market trends and historical performance. Define sales targets and performance indicators for the team and track progress. Leadership and Team Management - Manage and mentor a sales team, ensuring that they have More ❯

with our product (to include product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Reporting directly to our UK Managing Director, you'll be instrumental in shaping our commercial strategy, scaling our client base, and accelerating growth in new and existing markets. … marketing, bids and channel partnerships. Responsibility for a combined team of around 75 people across the B2B organisation. Define and implement a high-impact GTM strategy aligned with client retention and ambitious growth targets. Own pricing, packaging, and commercial positioning across a wide variety of client segments. Lead a high-performing commercial team with clear accountability and performance … relationships with our product (including product marketing) and engineering teams, helping them to shape products and features that drive value to our clients and their employees and/or customer base. Collaborate with the UK MD and Global CEO on planning and forecasting. Monitor and analyse commercial performance metrics, adjusting strategies to achieve targets. Proactively use data to drive More ❯

and find new accounts while planning, forecast, monitor and drive the sales pipeline to exceed revenue and margin objectives agreed with the Sales VP. Maximize performance on sales, revenue, customer acquisition, retention and satisfaction Over time, build a strategic team to support the achievement of stretching sales and support objectives for the Key accounts as appropriate Work … to devise tactical plans to support the sales process Work closely with large channel partners to develop and mature the pipeline in the said region Maintain close collaboration with Customer Support and Engineering organizations, ensuring that timely customer feedback is given as well as customer commitments are met Create and execute annual business plans to effectively integrate More ❯

serve them. Your efforts will also aid in identifying new business opportunities, thus contributing to our overall growth objectives. Your role is essential in maintaining our reputation for exceptional customer service and in driving the adoption of our innovative solutions. What you will do In performing this role your core duties and responsibilities will include, (but will not be … meetings (in person & remote) to review satisfaction and address any concerns Prepare and present reports on account status and performance metrics Assist in the development and implementation of client retention strategies Participate in business development activities to attract new clients Generate and manage a sales pipeline to achieve growth targets Conduct market research to identify potential clients and … that support sales efforts Track and analyse sales metrics to identify areas for improvement and implement necessary changes. What we are looking for Proven experience as an Account Manager, Customer Success Manager or similar role preferably in the education technology sector Strong understanding of the funded learning, skills, and education technology landscape and trends Experienced in delivering software demonstrations More ❯

payment strategies to increase adoption of Trust Payments products and services Create and nurture strategic account plans to build value-driven relationships that foster long-term development and retention, optimizing revenue potential Identify opportunities for additional services within the account portfolio and develop thoughtful proposals for client consideration Facilitate quarterly business reviews with your portfolio, providing meaningful insights … implement additional service opportunities Contribute within Trust Payments by supporting and sharing knowledge with team members Share expertise and guidance with clients and internal teams on primary technology Gather customer feedback to help identify potential new features or products that enhance our market position Participate in relevant company marketing or industry events to strengthen client relationships and grow accounts … Payments industry Knowledge of the Gaming sector with experience supporting a portfolio of Gaming clients Experience in account development (volumes & revenues) through additional services with a history of client retention Effective communication and interpersonal skills with ability to connect with stakeholders at multiple levels Skilled at presenting to stakeholders during client meetings and Business Reviews Resourceful approach to More ❯

are seeking an accomplished leader with a proven track record in retention and loyalty marketing, ideally with relevant industry experience, who can bring innovative strategies to foster customer loyalty, maximize retention, and enhance lifetime value. The Director of CRM will report directly to the VP of Marketing , manage a growing team, and collaborate closely with … the broader leadership team to manage and elevate the customer experience. This role will focus on crafting a comprehensive retention strategy that seamlessly integrates customer insights, data-driven decision-making, and personalized engagement. By creating and owning a detailed retention marketing roadmap, the Director will set a clear vision for driving loyalty and optimizing … retention philosophy that sets High 5 Games apart, emphasizing loyalty-building initiatives supported by well-defined metrics to track and achieve retention success and CLV. Customer insights and analysis: Implement rigorous segmentation strategies to deliver personalized experiences and increase the frequency of engagement among key customer groups. Understand competitive products and minimize customer More ❯

clients globally, starting with wealth management. We have an impressive global team aligned with this purpose and are looking for trail blazers in their fields that will take our customer delivery to new levels. We can promise you a digital first and truly international culture, as well as a fascinating immersion into the world of FinTech and Islamic finance. … seeking a highly skilled and creative Growth and Lifecycle Manager to join our dynamic team at Wahed. As a Growth and Lifecycle Manager, you will be responsible for driving customer acquisition, improving customer retention, and maximising revenue growth through innovative marketing strategies. Your expertise will be crucial in implementing data-driven marketing campaigns, optimising conversion funnels … driving results. Job Description: Candidate should have a strong focus on execution and deployment which translates into the ability to: Develop and execute 360 growth marketing strategies to drive customer acquisition, engagement, and retention within the financial services industry. Ability to develop content assets including designing and creating efficient landing pages, creating illustrative content infographics and a More ❯

create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day. Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time. Founded over 35 years ago and with our headquarters in London, today … our cutting-edge hospitality software solutions. The ideal candidate will be fluent in German and English , have a strong understanding of hotel operations and hospitality technology, and bring a customer-first mindset focused on retention, growth, and strategic partnership . What You Will Do: Strategic Account Management: Own and manage relationships with a portfolio of high-value … hotel customers in the CEE region. Retention & Value Delivery: Drive customer retention through proactive value delivery, regular business reviews, and identifying new opportunities for improvement. Customer Escalations: Act as the primary escalation point for strategic customers; resolve issues swiftly in collaboration with support, product, and engineering teams. Account Planning: Develop and maintain long-term More ❯

performance and user behaviour. Provide regular reports and insights on key performance metrics, including sales, traffic, and conversion rates. Use data-driven insights to make informed recommendations for improvements. Customer Experience & Retention: Improve the online customer journey by enhancing website navigation, checkout processes, and personalisation. Work with customer service teams to address online-related inquiries … and issues. Develop and implement loyalty and retention strategies to encourage repeat business. Skills & Qualifications: Proven experience in an E-commerce Manager role, preferably within the travel or tourism industry. Proficiency in web analytics tools such as Google Analytics, Google Search Console, and other SEO tools. Experience with digital marketing strategies, including PPC, SEO, email marketing, and affiliate More ❯

OS. Swap is a leading software provider dedicated to empowering e-commerce brands with innovative, data-driven solutions. Our cutting-edge platform helps online retailers optimise their operations, enhance customer experiences, and drive growth. We are committed to fostering a collaborative and inclusive work environment where creativity and innovation thrive. About The Role We're looking for a detail … with a strong emphasis on operational dashboard development and reporting. Skills Cross-functional Operational Analytics: Strong analytical skills with experience extracting insights from operational data across finance, marketing, sales, customer success, and product functions Advanced Dashboard Development: Extensive experience creating compelling visualisations and interactive dashboards that effectively communicate operational metrics and KPIs Technical Skills: Proficiency in SQL, data analysis … in Python, and advanced experience with BI tools like Metabase, Looker, Tableau, or Power BI Business Operations Knowledge: Deep understanding of operational metrics including customer service metrics, retention analytics, financial KPIs, marketing performance, and product usage patterns Statistical Knowledge: Understanding of statistical methods for analysing operational efficiency, customer behaviour, cohort analysis, and predictive modelling for business More ❯

is crucial for maintaining excellent relationships with key customers and expanding their reach both within existing accounts and through new prospects. The successful candidate will be instrumental in driving customer retention and increasing sales, aligning with their strategic goals. Day-to-day of the role: Serve as the primary point of contact for customers, managing the sales … with contact and opportunity information. Conduct prospecting activities within existing accounts to identify and develop new opportunities. Engage in prospecting activities with new customers to generate business. Collaborate with Customer Success Managers, Product Lead Team, and Technical Team to advance sales opportunities. Work alongside various teams including the renewals team, finance and service teams to ensure customer satisfaction … for the company's products or services. Support and mentor junior team members in Account Management. Required Skills & Qualifications: Minimum of 3 years of B2B sales experience in a customer-facing environment. A minimum of 5 GCSEs (grades A-C) and 3 A-Levels (or equivalent qualifications). Valid driving license. Bachelor's degree or equivalent is desirable. Strong More ❯

client services or account management role, with a track record of delivering outstanding results A highly driven self-starter with creativity, strategic thinking, and a commitment to first-class customer service Organised and methodical, capable of managing a high-value portfolio with a keen eye for detail and data-driven decision-making A thorough understanding of the fast-moving … fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50+ countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big More ❯

transformative projects involving IT Strategy, distributed architecture, and hybrid cloud operations. You'll work closely with the Account Teams, ProServe Cloud Architects, Engagement Managers, and Delivery Consultants to drive customer success and business growth. As ProServe's customer relationship owner you'll be primarily focused on all elements the sales engagement, defining business outcomes for customers by building … trust, identifying applicable AWS Professional Services offerings and creating proposals and securing customer signoff of Statements of Works (SOW). Following project launch, you will stay connected with the customer to ensure we are delivering the agreed customer business outcomes (CBO) as outlined in the SOW. Your experience in selling services into Financial Services organisations will equip … CRM systems coupled with strong analytical, problem-solving, and project management abilities. PAEs performance will be measured against key metrics including but not limited to Revenue, Billable Bookings and customer satisfaction (CSAT). The AWS Professional Services organisation is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud. We work More ❯

optimise our marketing efforts and drive growth. As a Marketing Analyst at VEED, you'll work closely with the Marketing and Growth team to: Track performance Improve lead generation, customer acquisition and retention If you love working with data, uncovering trends, and helping shape marketing strategies, this role is for you and you will have great scope … media, website analytics) to assess performance and ROI Develop and maintain dashboards and reports to track key marketing KPIs Proactively deliver actionable insights and recommendations to improve lead generation, customer engagement, and conversion rates Work closely with marketing, sales, and product teams to align strategies and improve funnel performance Collaborate with the development team to set up new marketing … analytics tracking using Google Tag Manager and improve existing tracking Segment audiences and analyse customer behavior to support targeted marketing efforts Support attribution modeling to understand which marketing channels drive the highest impact Assist in forecasting and budgeting for marketing campaigns Stay updated on industry trends, analytics tools, and best practices in SaaS marketing Get involved in building and More ❯

members in finding joy and meaning in their work. SUCCESS MEASURES... The results you are expected to deliver and how your performance will be measured. Client satisfaction High client retention and renewal rates. Positive feedback from client reviews. Evidence of strong, trusted client relationships. Campaign performance Delivery against client-specific KPIs: improvements in keyword rankings, organic traffic, and More ❯

system requirements for sales and marketing platforms, including CRM tools (e.g., Salesforce), marketing automation systems, analytics platforms, and reporting tools. Ensure system solutions align with business goals such as customer acquisition, retention, and engagement. Collaboration: Collaborate with IT teams, software vendors, and business units to ensure that sales and marketing systems meet user needs. Act as a More ❯

growth across e-commerce and marketplaces? Are you highly analytical and thrive in a fast-paced, digitally focused environment? Do you enjoy collaborating across departments to deliver an exceptional customer experience? MacGregor Black is currently partnering with a Leading Consumer Goods Business , on the search for an E-Commerce & Marketplaces Manager . This is a permanent position based in … an exciting opportunity to shape and scale digital commerce in a growing brand environment. Key Responsibilities: Develop and implement strategies to drive growth across online sales, marketplaces, and digital customer retention. Oversee and manage the performance of Shopify-based websites (Dreamland and Bellissima Italia), ensuring smooth operation and an optimal user experience. Identify and execute growth opportunities across new … levels, efficient uploads, and timely product availability. Monitor and report on key KPIs such as traffic, conversion, sales, and bounce rates, delivering insights to drive performance. Own the digital customer experience end-to-end, from discovery to post-purchase satisfaction. Work collaboratively with marketing, sales, logistics, and customer service teams to align initiatives with company goals. Manage relationships More ❯

Customer Retention and Operations Manager Department: Commercial Employment Type: Full Time Location: London, UK Description The Churn and Operations Manager is responsible for developing and executing strategies to minimize customer churn, increase user retention. The candidate will also be responsible for optimizing operational processes that help reduce churn and increase customer retention This … role involves analyzing customer data to identify churn risks, implementing proactive retention strategies, and refining operational workflows to support customer satisfaction and retention. The ideal candidate will have a strong background in customer success, data analysis, and operations management, with a proven ability to drive process improvements and reduce churn. As a business we not … and highlight key reasons why customers are considering or choosing to move away from us. They will be responsible for building and actioning a strategy to reduce the % of customer churn. We are a flexi-first business and value in-person collaboration and make an effort to get together when and where makes the most impact. Key outcomes of More ❯

and sustained business improvement. Powerfleet serves over 2.6 million subscribers across more than 48,000 customers in 120 Countries, with commercial operations in every major continent. Position Overview The Customer Success Manager plays a pivotal role in ensuring Powerfleet's customers achieve their desired outcomes with our solutions. You will act as a strategic advisor, guiding customers through onboarding … driving adoption, and fostering long-term partnerships. By proactively identifying opportunities and mitigating risks, you will maximize customer satisfaction, retention, and revenue growth. This position is ideal for a customer-centric professional who thrives in a collaborative, fast-paced environment and is passionate about leveraging technology to drive business success. Key Responsibilities Customer Onboarding & Implementation … Work in partnership with the Implementation team to ensure that new customers adopt Powerfleet's solutions seamlessly. Build a clear understanding of the customer landscape and stakeholders, establishing and nurturing relationships to set the foundation for a successful, long-term partnership. Establish an account plan with clear objectives, actions and success metrics, aligning Powerfleet's capabilities with the customer More ❯

backup, disaster recovery, and cyber resiliency solutions is looking for a Client Service Manager (CSM). The CSM will ensure current customers receive exceptional service and will support maintaining customer satisfaction, customer retention, and discover expansion opportunities. The CSM will be the main point of contact for customer business needs. Compensation for this role is … a combination of a base salary with bonuses based upon successful retention of our existing customer base. Responsibilities for Client Service Manager: Build and maintain strong relationships with your customers while ensuring their needs are being met in a timely manner. Conduct regular Service Reviews to identify potential issues, understand customers current and future plans, and discover … opportunities for upselling services that align with the customers needs. Monitor accounts and proactively address any issues, escalating as needed, while also surfacing opportunities for improvement. Resolve complex customer problems or disputes in a professional manner. Support proactive marketing campaigns to keep customers informed about product updates and best practices. Keep records and documentation of customer interactions. Qualifications More ❯

insights at every step of the job seeker journey, from click to hire. For more information about Joveo’s award-winning platform, visit www.joveo.com. About the Job As a Customer Success Manager, you will be involved in the following activities: Client Onboarding: Lead the onboarding process for new clients, ensuring a smooth transition to our platform. Collaborate with the … an advisor to build and maintain strong, long-lasting relationships with client stakeholders. CSMs are the main point of contact for client inquiries, concerns, and feedback. Develop and execute customer retention strategies, including identifying at-risk accounts and implementing strategies to retain them. Account Growth: Identify opportunities for upselling or cross-selling additional services and features to … meet clients' evolving needs. Collaborate with the Sales team to renew and expand client contracts. Customer Support: Provide exceptional customer support, addressing client inquiries and resolving issues promptly and effectively. Offer training and guidance to clients on using our platform to maximize their hiring efforts. Data Analysis and Reporting: Monitor and analyze the performance of client campaigns, providing More ❯

an environment of enjoyment and growth. As a global company, we celebrate the diverse backgrounds of our team, recognizing that our success is fuelled by our collective dedication to customer success. When you join ProspectBase, you commit to giving your best and continuously striving for excellence. Our team is the heart of our operations, and your journey toward success … begins here! Your Mission: As a Customer Experience Manager at ProspectBase, you will be instrumental in ensuring the success of our clients' account-based marketing endeavours. Collaborating closely with both our Sales team and Marketing Operations teams, you will oversee the setup and execution of digital advertising and content syndication campaigns. Your role will involve proactive engagement across various … Experience Managers to facilitate smooth handoffs from campaign setup to delivery Generate comprehensive reports throughout campaign lifecycles, offering valuable insights to the Customer Experience team to enhance client retention Develop expertise in ProspectBase's integration capabilities, particularly in lead delivery and other client integrations Act as a liaison between client expectations and internal system capabilities Participate in More ❯

Senior Manager, Customer Success & Services Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet … on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Location: London, UK What you'll do as a Senior Manager of Customer Success, DACH You will lead a team of Customer Success Managers and Customer Solutions Engineers (CSEs), who are tasked with driving transformational change helping our largest enterprise … and leadership to ensure proper regional & cross-regional coordination. To aid your team, you will work closely with every team at Cloudflare, from Sales, Sales Engineering, Product, Engineering and Customer Support. Your goal of customer success should drive you through the entire organization as you seek out and advise your team on how to create scalable solutions for More ❯