1,076 to 1,100 of 3,624 Customer Service Jobs in the UK

s UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Working with the Customer Service Administration and Investment Administration teams within the wider Operations function. In this role … Operational Management Provide inspirational and motivational direction to create a high-performance “Quality First” culture across the business. Promoting a culture of continuous improvement, service excellence and customer focus. The role has line management responsibilities for the 1st line Quality team and the 1st line Risk team. Operational More ❯

Customer Administrators (temporary contract - May to end October) Overall Purpose This role is responsible for customer experience at Get Living, from effective and efficient delivery of customer contracts, tenancy administration and debt management through to meeting customer demands across all portfolios and Neighbourhoods. The role handles … enquiries and associated administration in a professional and timely manner. Administer incoming customer enquiries across all portfolios and Neighbourhoods to resolve all queries, providing a friendly, professional and consistently high-quality service. Process leasing administration for new deals tasks including, but not limited to, qualifying applications, requesting ID documents … tenancy renewals, transfers, extensions and surrenders; processing parking, storage and temporary licences; processing pet, utility and payment plan agreements. Accurately update and amend the customer account ledgers, raise charges, manage direct debit set up and rent splits, receive payments, provide rent statements, and arrange collection and returns of deposits More ❯

leader with a passion for driving strategic innovation and operational performance? Do you thrive in environments where you can make a significant impact on customer satisfaction and team development? If so, we have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and … inspire a diverse team of 150 professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth of your team. Strategic Leadership & Continuous Improvement … Shape and execute strategic and capability plans to enhance Customer Service Delivery. Champion Lean Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across More ❯

various departments. What makes this role interesting? Platform Development and Configuration: Implement/maintain features in ITSM, ITOM, CMDB, SPM, AppEngine, Custom Applications, and Service Portal. Work on platform capabilities like Predictive Intelligence, Flow Designer, Virtual Agent, Workspaces, Catalog Builder, UI Builder. Develop, configure, and maintain custom modules, forms … You will be in the perfect position to understand business needs and form creative solutions to complex business problems. As part of the IT Service Management admin/dev team, you will set the path forward for expanding ServiceNow platform capabilities. Be the key technical member on projects and … in a similar role. Proficiency in ITSM modules such as Incident, Problem, Change, Configuration, and Asset Management. Working knowledge in ITSM (Incident, Problem, Change, Service Catalog, Knowledge, CMDB, Service Portal), ITAM, ITOM, and PPM/SPM. Exposure to ServiceNow platform capabilities and tools like Workspaces, Discovery, Service More ❯

projects with the team. You report directly to the Local IT Manager and are able to perform successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules and guidelines flexibly to enrich the business and in keeping with BCG’s values and culture. *Key … 1st/2nd line IT support to our users * Troubleshooting and logging any technical issues received via phone call or ticket in the IT Service Management tool Service Now * Assisting with the documentation of critical and routine technical procedures as well as end user literature * Troubleshoot video conference … tracking and inventory management * Assist on projects in an operational capacity for both global and local initiatives *YOU'RE GOOD AT* * Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time-management and collaboration skills * Self More ❯

and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and More ❯

and software management, supporting account administration, and helping deliver IT projects and office moves. Key Responsibilities: Provide first-line technical support for incidents and service requests, meeting agreed service level targets. Respond to escalations from both internal tech support teams and the global service desk. Build and … Provide logistical support during office moves and assist in project delivery where required. Skills and Experience Required: 1-2 years' experience in an IT service desk or similar technical support role required. Strong customer service orientation with a focus on clear communication and problem-solving. Experience with … document actions accurately and follow established communication and escalation procedures. If you consider yourself a team player with excellent communication skills, have a strong customer-first mindset, and can demonstrate the ability to manage competing priorities please apply More ❯

issues. We make equipment, software, and systems that help our customers plan, deploy, certify, monitor, and optimize all kinds of networks, including those for service providers, enterprises, and data centers. VIAVI is also a leader in high performance thin film optical coatings and engineered diffusers, providing light management solutions … the products that help keep the world connected at home, school, work, and play, and everywhere in between. VIAVI employees are fierce about supporting customer success and we welcome people who bring their best every day to question, to collaborate, and to push for solutions that will delight our … thats on the leading edge of communication and networking technology. Youll begin your career with a year-long rotation through the VIAVI Network and Service Enablement (NSE) business, ultimately preparing you to work on one of our many Field Sales teams.Youll collaborate with colleagues, customers and VIAVI Channel Partners More ❯

ensure the Occupiers and their visitors can focus on their core business. The purpose of the role: The TSM ensures that the appointed MEP service partner(s) works with the JLL FMs as a cohesive team, reflecting the vision and ambition of AI. The role requires the effective management … audits, actions, and document review Proven track record of technical problem solving. Foster and develop a unique One Team relationship between the management team, service partners and all other stakeholders to create a seamless and unified customer experience. Effectively manage the allocated service partners and their contract … including managing key relationships, monitoring contract administration, and driving operational improvements; ensuring work output is in line with contractual obligations. Meet monthly with core service partners and ensure Key Performance Indicators (KPIs), Service Level Agreements (SLAs) and reports are completed promptly and accurately. Ensure all contracts are maintained More ❯

incident resolution, root cause analysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service improvements across the cloud lifecycle. Deliver Customer Service Plans and provide ongoing support to ensure alignment between service design and operational More ❯

incident resolution, root cause analysis, and post-mortem reviews with a focus on improving resilience and cost-effectiveness. Identify and advocate for supportability and service improvements across the cloud lifecycle. Deliver Customer Service Plans and provide ongoing support to ensure alignment between service design and operational More ❯

link to our customers. They partner with our customers to implement systems in their businesses. Our professional services team is responsible for helping each customer realize the ROI on our products through streamlined, best-practice business processes. Our product suite offers a vast array of capabilities, and the professional … project management methodology and tools with a high level of discretion to implement and configure increasingly larger and more complex enterprise products to solve customer business needs Scoping and estimation of effort required for small and medium implementation projects Provide excellent high-touch customer service, building strong … relationships and ensuring that each customer is a reference Maintain a high level of customer satisfaction (based upon survey scores) Troubleshoot implementation issues Configure, test and refine multiple interacting system modules Liaise with customer and third-party IT teams regarding connectivity (e.g. file or API-based transfer More ❯

emerging technologies, especially across the Network & Security environment, and have the drive to learn and grow. Provide technical support for the Telent Network Services customer base, including troubleshooting, diagnosis, and data analysis. Support Telent s change management process and adhere to organizational policies, prioritizing incidents based on customer business needs and operational impact. Take technical ownership of all Telent incidents to ensure customer satisfaction, including case management and data collection. Develop trend analysis and root cause analysis to support real-time incidents and requests. Review performance reports to identify trends and assist the Problem Management process … in improving future issue resolution. Collaborate with the Telent Service Desk team to ensure timely updates and adherence to customer Service Level Agreements (SLA s) and Key Performance Indicators (KPI s). We are also open to applications from anyone with experience from a technical Service More ❯

open dialogue with a member of our HR Team and ask compensation related questions, including pay details for this role. Job Description: KEY ACCOUNTABILITIES CUSTOMER Manage cross-functional team of IT professionals to support assigned business clients/internal partners/stakeholder needs and requirements. Responsible for project delivery … own area. Communicate business vision/goal and portfolio priorities to team members (e.g. Application Owners/Development Managers, Business Systems Analysis, Platform/Service and/or Technology Project Managers etc.). Develop impact assessments and manage assigned portfolio delivery schedule and periodically perform risk assessments to manage … Ensure operational, reputational, and intellectual risks are understood, and provide advice towards minimizing risk and escalate where appropriate. Maintain proficient knowledge of the competition, customer/industry trends and technology innovation; identify opportunities for research and suggest solutions as appropriate. Maintain high level of customer service and More ❯

Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand? If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business … IT knowledge base for future support Supporting IT onboarding processes for new employees What Experience We’re Looking For: Previous experience in a Helpdesk, Service Desk, or IT Support role Strong knowledge of Windows OS and Microsoft 365 administration Experience with Active Directory (user management, password resets, group policies … network issues Excellent communication skills, with the ability to support both technical and non-technical users Experience using ticketing systems and following ITIL-based service desk processes A proactive and customer-focused approach to problem-solving Desirable but not essential: Experience with Microsoft Azure or cloud-based IT More ❯

matter what they're going through. For too long, people in debt have borne the brunt of poor industry practices. Intimidating tactics, time-consuming customer service and a one-size-fits-all approach that overlooks the reasons anyone can fall into debt in the first place. Meanwhile, businesses … suffer too. Poor customer experience translates to poor customer satisfaction, high churn rates, bad brand reputation and ultimately missed opportunities. That's why we're taking a radically different approach. Pioneering an industry-first AI-native collections platform, we build products that help individuals clear their debts in … a way that suits them, whilst providing businesses with an improved customer experience and game-changing insights into their customer base. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power and Philips - helping millions of people move More ❯

plc, are now looking for a proactive and efficient Administrator to join our In-house and Consultancy (IHC) team. You will bring a strong customer service background, excellent organisation skills, and the ability to work independently in a fast-paced environment to support with the effective delivery of … for incoming calls and monitoring and managing the inhouse mailbox, directing queries to the appropriate IHC Executive. Overseeing the management of our Technical Query service and systems. Ensuring all relevant compliance information is obtained from clients ahead of reviews. Setting up course instances for inhouse courses, including Zoom, and … working on yearly competency checks. What's the Best Thing About This Role? The best part of this role is the opportunity to be customer-facing while working within a supportive team environment. It allows for independence and autonomy, giving you the chance to manage your own workload and More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

to gain momentum Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

to gain momentum. Purpose To manage and monitor our Azure-based SaaS solution in order to ensure system reliability and a high standard of customer service at all times. To detect any issues in real-time and escalate to appropriate teams, in advance of the customer identifying … Tasks Monitoring & Incident Detection Implement and manage Azure Monitor, Application Insights, and Log Analytics to track system performance. Set up automated alerts for App Service, SQL Database, and Blob Storage to detect anomalies. Create and maintain synthetic monitoring for proactive issue detection. Establish real-time dashboards to track system … retention, storing logs for long-term analysis. Analyse logs and performance metrics to identify recurring issues. Provide insights into system downtime, performance trends, and customer impact. Generate weekly and monthly reports on system health and reliability. Provide recommendations and solutions to ensure consistent highl level of service to More ❯

Job Summary The Field Service Engineer will primarily be responsible for the visited maintenance contracts which vary in complexity and size. There will also be a requirement to support our Resident site teams as required. Reporting to the Service Coordinator, the Field Service Engineer will be eager … support and assistance to the KNAPP UK resident sites as required to fulfil the high standards of support we offer, providing another aspect of customer service. Duties and responsibilities include, but are not limited to: Electrical strip-down/re-assembly, field wiring, machine calibration and system testing Working … knowledge of physics Computer literate with basic Microsoft Office skills Ability to learn skills quickly Attention to detail and exceptional follow-up skills Excellent customer service skills for both internal and external customers Superior communications skills Reliable, self-motivated and ability to think on their feet Willing to More ❯

services strategy and helping our teams to continue to thrive on our journey of providing customers with the very best technical support possible, through customer-centric solutions and a continuous service approach. About Us: We are a leading global manufacturer of cutting-edge gate automation equipment, intercom access … solutions. Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services. Role Overview: As Technical Services Director … excelling in technical support, you will be asked to take the reins on these work in progress projects, using your previous experience and strong customer service approach, to help us reach new heights in technical support! Technical Workflow – CRM Over the last year we have been working hard More ❯

services strategy and helping our teams to continue to thrive on our journey of providing customers with the very best technical support possible, through customer-centric solutions and a continuous service approach. About Us: We are a leading global manufacturer of cutting-edge gate automation equipment, intercom access … solutions. Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services. Role Overview: As Technical Services Director … excelling in technical support, you will be asked to take the reins on these work in progress projects, using your previous experience and strong customer service approach, to help us reach new heights in technical support! Technical Workflow – CRM Over the last year we have been working hard More ❯

services strategy and helping our teams to continue to thrive on our journey of providing customers with the very best technical support possible, through customer-centric solutions and a continuous service approach. About Us: We are a leading global manufacturer of cutting-edge gate automation equipment, intercom access … solutions. Our mission is to provide high-quality, reliable solutions that enhance security and convenience for our customers. With a very strong emphasis on customer satisfaction, we prioritise innovation and continuously strive to exceed expectations through both our products and technical support services. Role Overview: As Technical Services Director … excelling in technical support, you will be asked to take the reins on these work in progress projects, using your previous experience and strong customer service approach, to help us reach new heights in technical support! Technical Workflow – CRM Over the last year we have been working hard More ❯