Tridentis a fast-growing, values-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT services, driving innovation, and fostering a vibrant, people-first culture. This is an excellent opportunity for a people manager with IT infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We Offer … to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high security standards. Contribute to strategic direction … management of large teams - Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack - Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customerservice and team development. Ready to make an impact? Discover us on trident.co.uk and apply now More ❯
agents with all applicable aircraft documents required for trip planning. Verify the eligibility of aircraft to fly internationally. Ensure the safe and legal coordination of scheduled flights. Provide exceptional customerservice to internal and external customers. Understand and interpret applicable regulations to ensure compliance. Assist in arranging crew hotels and transportation internationally as required. Monitor weather and other … events that could impact aircraft operations. Assist with research of flight and service deviations. Report non-compliance observations related to safety, security, or quality issues. Make rapid decisions concerning safety, regulations, and operational economy. Ensure efficient and timely communication of all international flight details. Notify relevant teams of any unforeseen situations or changes in international flights that may affect … operations. Provide exceptional customerservice to internal and external customers. EDUCATION & EXPERIENCE Bachelor's degree (B.A.) or related experience and/or training; or an equivalent combination of education and experience. Dispatch License and Business Aviation knowledge are considered a plus. REQUIRED SKILLS & QUALIFICATIONS Must possess the legal right to work in the UK. Familiarity with core competencies More ❯
Ffern team. As a Community Coordinator, you will be responsible for engaging with our customers, becoming an expert in everything relating to Ffern fragrances & ledger memberships, and providing exceptional customer service. Whilst there will be a strong emphasis on customerservice, especially during our seasonal releases, there will be plenty of development/progression opportunities within customer experience more broadly. This is a full-time role requiring alternate weekends to be worked , with the equivalent number of weekdays off. Key Responsibilities Customer Experience: Reply to incoming messages and comments across social media platforms. Social Media Presence Monitoring: Manage comments and responses across social media channels including Instagram, Facebook, Meta Ads, TikTok, TikTok Ads/Business … Communication: Assist in flagging and escalating any issues and communicating with the wider Community team to stay up to date with developments at Ffern and ensure we hit our CustomerService KPIs 24/7. Your Profile Energy: Passion for brands, excitement about the Ffern project, and a dedication to helping make our customers happy. Writing skills: Excellent More ❯
Intercom is the AI CustomerService company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customerservice AI agent on the market, lets businesses deliver always-on, impeccable customerservice and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom CustomerService Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Principal Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯
Intercom is the AI CustomerService company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customerservice AI agent on the market, lets businesses deliver always-on, impeccable customerservice and ultimately transform their customer experiences for the better. Fin can also be … combined with our Helpdesk to become a complete solution called the Intercom CustomerService Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core … with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? Intercom is looking for an exceptional Senior Sales Engineer to join our vibrant Customer Solutions Team. In this role, you'll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales More ❯
role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing … teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Right Digital Solutions Ltd
role) Work pattern: Monday- Friday (8:30-5:30) Employment type: Permanent THE ROLE Are you an energetic and motivated leader with a passion for technology and delivering exceptional customer experiences? We're looking for an experienced Professional Services Manager to take ownership of our professional services function. In this key leadership role, you'll be responsible for managing … our professional services team while working closely with our sales team and clients. You'll play a pivotal role in overseeing the delivery of a wide range of IT service solutions, ensuring projects are delivered effectively and clients receive the highest level of service. If you're a team player with a proven track record of leading high-performing … teams and driving customer satisfaction, we want to hear from you. This role involves managing a team of six professionals while taking a hands-on lead in overseeing client infrastructure. The ideal candidate will have a technical background in IT, print and telecoms, with a strong working knowledge of ControlSuite and Papercut being preferable. KEY RESPONSIBILITIES Managing the PS More ❯
Databricks is hiring an experienced IT Support Specialist to help scale and optimise our business processes, working with users globally to improve productivity and provide in-person service at our London office by resolving an array of technical issues. You will be a vital member of the IT Support team and ensure the best possible user experience is provided … in every interaction. You will provide exceptional customerservice in your interactions with all Bricksters through tickets, email, and Slack. You can multitask, troubleshoot multiple user issues simultaneously, and own ongoing small to medium-project work. The expectation for this position is that you will apply excellent troubleshooting skills and analysis, setting the bar for providing capabilities to … facilitate exceptional customer interactions with all Bricksters through tickets, systems, AV, and other mediums of engagement. The impact you will have: You will support our core platforms - user support, ticketing, procurement, and provisioning. You will take ownership of customer issues escalations as a member of the IT support staff, applying your understanding of systems within multiple applications in More ❯
UNIT 6 ALBION ROAD, CARLTON INDUSTRIAL ESTATE, CARLTON, BARNSLEY, England
EUROGLAZE LIMITED
you looking to kick-start your career in data? Euroglaze Ltd, a leading specialist in PVCu window and door fabrication, is offering an exciting Data Technician Apprenticeship in our CustomerService Department. If you have a keen eye for detail and a passion for accuracy, we want to hear from you! Role Processing orders and quotes using Window … Designer software Ensuring customer enquiries & amendments are promptly resolved via telephone, email and in person Understanding and explaining product range, features & benefits Maintaining high standards of account data in our CRM Liaising with production, despatch, sales, marketing & finance departments Training Data Technician Level 3 Apprenticeship Standard. The successful candidate, upon completion, may be offered a full-time role. Apprenticeship … 5.00pm Expected Duration 1 Year 4 Months Positions Available 1 Closing Date Thursday, 7th August 2025 Start Date Sunday, 7th September 2025 Desired Skills Communication skills Attention to detail Customer care skills Problem solving skills Number skills Analytical skills Team working Working Under Pressure About the Employer EUROGLAZE LIMITED Join us to experience truly market leading levels of product More ❯
Reference: 9647ca2609a2 Job Views: 6 Posted: 18.06.2025 Expiry Date: 02.08.2025 col-wide Job Description: Amazon opened its virtual doors in 1995 and strives to be the world’s most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon is currently looking for a highly motivated, forward-thinking Transportation Carrier Manager to … join the Transportation team. The role represents a critical function with Amazon EU Operations to continuously improve the service levels, capacities, and costs of the EU Transportation Line Haul to ensure promises to the customers are being maintained. Key job responsibilities - Track existing metrics to detect & remove defects - Line haul performance management (e.g. on-time truck performance) - Continuous Improvement … management and contract compliance for partners - Q4 planning and execution (Amazon Peak) - Support the Operations Planning (OP) Process: goal settings - Prepare and participate recurrent Ops calls, business reviews, QBRs, CustomerService workshops (to support the improvement plans) - Maintain and improve communication, process and Fulfillment Center/partner interface - Develop relationships with Partners to encourage and facilitate communication to More ❯
decades, this organisation has built a strong reputation for delivering cutting-edge AV and technology solutions to clients across the retail and corporate industries. With a strong emphasis on customer satisfaction, technical innovation, and long-term service partnerships, the business supports a wide range of projects, from complex AV integration in Leisure and Retail facilities to the supply … of their office and covering projects nationwide, you'll be responsible for the installation, configuration, and maintenance of a wide variety of Audio Visual (AV) systems, ensuring top tier service and high-quality results for clients. This is a hands-on role with a strong customer-facing element, where your technical knowledge, practical ability, and problem-solving mindset … systems, and video conferencing setups. Perform pre-installation site surveys to determine feasibility, cabling needs, and positioning of devices. Carry out preventative maintenance and respond to technical faults or customerservice calls, both on-site and remotely. Commission AV systems to a high standard, ensuring functionality, ease of use, and seamless integration. Provide client training and handover documentation More ❯
Employment Type: Permanent
Salary: £30000 - £38000/annum Vehicle and benefits
Job summary The successful applicants will be part of the ICT Service Desk providing support to users across a range of Aneurin Bevan University Health Board (ABUHB) sites. This is a junior role supported by senior members of the team. Main duties of the job The successful applicants will take part in a varied range of activity such as … fault resolution, service request fulfillment, installation, repair and maintenance of networked PCs, peripheral hardware, software and attachments to host systems.The post holders should have a basic understanding of Windows desktops and good customerservice skills. The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply. About … the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future. Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click More ❯
decades, this organisation has built a strong reputation for delivering cutting-edge AV and technology solutions to clients across the retail and corporate industries. With a strong emphasis on customer satisfaction, technical innovation, and long-term service partnerships, the business supports a wide range of projects, from complex AV integration in Leisure and Retail facilities to the supply … of their office and covering projects nationwide, you'll be responsible for the installation, configuration, and maintenance of a wide variety of Audio Visual (AV) systems, ensuring top tier service and high-quality results for clients. This is a hands-on role with a strong customer-facing element, where your technical knowledge, practical ability, and problem-solving mindset … systems, and video conferencing setups. Perform pre-installation site surveys to determine feasibility, cabling needs, and positioning of devices. Carry out preventative maintenance and respond to technical faults or customerservice calls, both on-site and remotely. Commission AV systems to a high standard, ensuring functionality, ease of use, and seamless integration. Provide client training and handover documentation More ❯
Employment Type: Permanent
Salary: £30000 - £38000/annum Negotiable at interview
strong technical skills in all aspects of IT support. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM). An exceptional level of customerservice and confidentiality. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. Ever dreamt of working within a multinational media … password resets to complex diagnostics, fault resolution, and project work. You will be assigned various tickets throughout the day, addressing each sympathetically, pragmatically, and with a strong sense of customerservice-leaving each ticket not only resolved but with a smile on the user's face-a job well done! Be part of us Hemmersbach provides IT infrastructure More ❯
Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customerservice experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne … helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our … and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their serviceMore ❯
Crawley, Sussex, United Kingdom Hybrid / WFH Options
Thales Group
Crawley Are you a dynamic leader with a passion for driving strategic innovation and operational performance? Do you thrive in environments where you can make a significant impact on customer satisfaction and team development? If so, we have an exciting opportunity for you! Role Overview: We are seeking a visionary leader to oversee and inspire a diverse team of … professionals dedicated to Asset Management, Field Service Engineering, Product Support, and Sale Order Management. Your leadership will be pivotal in creating a safe, integrity-driven work environment while actively participating in the personal and professional growth of your team. Strategic Leadership & Continuous Improvement: Shape and execute strategic and capability plans to enhance CustomerService Delivery. Champion Lean … Six Sigma and other operational competitiveness practices to drive efficiency and innovation. Cultivate dedicated teams to ensure outstanding Customer Satisfaction and enhanced performance. Foster the exchange of best practices and leverage synergies across Thales UK CBU's, Domains, and Support Functions. Delivery Excellence: Ensure and exceed all SLAs and KPIs for our contracted Services Delivery Operations. Align with the More ❯
Senior Data Scientist - Product Analytics London, England Intercom is the AI CustomerService company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customerservice AI agent on the market, lets businesses deliver always-on, impeccable customerservice and ultimately transform their customer experiences … for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom CustomerService Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for … customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers. What's the opportunity? The Research, Analytics & Data Science (RAD) team at Intercom use data and insights to drive evidence based decision-making. We're a team of data scientists and product researchers who use data More ❯
Very strong technical skills in all aspects of IT support Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) An exceptional level of customerservice and confidentiality Experience in OS, Apps and H/W installation and troubleshooting depending on project products Ever dreamt of working within a multinational media & entertainment corporation … and fault-resolution, as well as project work. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customerservice - leaving each ticket not only resolved, but with a smile on theusers face- a job well done! Be part of us Hemmersbach provides IT infrastructure services in More ❯
includes brands such as Holiday Inn, Holiday Inn Express and CiTi Hotels, located across the UK, Europe and the Caribbean. An excellent opportunity has arisen for an experienced Guest Service Mnaager at our Holiday Inn Express in Poole.You will have the opportunity to join a developing employer who has the passion and drive to deliver first class service … also create the warm atmosphere that makes our guests feel at home in any location. In addition to this you will have an excellent eye for detail and exemplary customerservice skills. Join us and enjoy the following benefits: Discounted Hotel Rooms at 5000+ IHG Hotels worldwide. With 50% off Food and Beverage Services Employee Assistance and Welfare … every Team Member throughout our brand of hotels. Each hotel delivers True Hospitality in their own way, making them unique. At the heart of it is our key core service skills. True Attitude : being caring, wanting to make a positive difference, and building genuine connections with our guests True Confidence : having the knowledge and skills to perform your role More ❯
team, who are a dynamic company within the IT Solutions industry. You will play a critical part in providing valuable support to our sales team and effectively responding to customer and prospect queries. As a Projects Co-ordinator your duties will be: - " Be the first point of contact for Customers when the Sales Team are not available. " Keep track … with the Finance team to ensure job costings stay on track. " Ensure jobs are invoiced in a timely manner. " Follow up with customers after the job to check the customer is satisfied. " Co-Ordinate staff for end of site clean ups " Performing data entry duties with regards to sales figures, metrics, and other key data. " Updating customer records … successful Projects Co-ordinator will have the following skills: - " Must be a highly organised individual. " Excellent rapport building skills with customers and colleagues. " Must have experience within sales and customerservice preferably in an IT. " Microsoft office skills including Word, Excel, and Outlook. " Able to work well in a fast-paced environment. More ❯
team, who are a dynamic company within the IT Solutions industry. You will play a critical part in providing valuable support to our sales team and effectively responding to customer and prospect queries. As an Account Manager your duties will be: - " Be the first point of contact for Customers when the Sales Team are not available. " Keep track of … with the Finance team to ensure job costings stay on track. " Ensure jobs are invoiced in a timely manner. " Follow up with customers after the job to check the customer is satisfied. " Co-Ordinate staff for end of site clean ups " Performing data entry duties with regards to sales figures, metrics, and other key data. " Updating customer records … The successful Account Manager will have the following skills: - " Must be a highly organised individual. " Excellent rapport building skills with customers and colleagues. " Must have experience within sales and customerservice preferably in an IT. " Microsoft office skills including Word, Excel, and Outlook. " Able to work well in a fast-paced environment. More ❯
with support from the Head of Talent. The Recruitment function is well established and the team pride themselves on their success with direct recruitment, providing a high level of customerservice, raising RSSB's employer brand and the use of technology to drive efficiencies. Day to day the RBP will deliver multiple end-to-end permanent recruitment campaigns … and temporary recruitment via our managed service provider, ensuring campaigns are run effectively, compliantly and in support of our employer brand. This will include providing advice to hiring managers, managing suppliers, and providing administrative support throughout the hiring process. You will manage campaigns often of a unique and technical nature requiring knowledge of bespoke talent acquisition strategies. The role … of our culture in collaboration with colleagues across the business and using the available digital tools. The role requires a proactive approach and tenacity to ensure both a seamless service and that the function remains progressive. There is ample opportunity to get involved with projects, continually improve the recruitment offering and to try new ways of doing things. Responsibilities More ❯
creative, and personal freedom. The Department: Institutional Sales Transforming finance and empowering the individual through crypto is a deeply human pursuit. In Gemini Institutional, we build relationships, handle critical customerservice issues, and manage the customer lifecycle through pivotal stages. Our goal is to identify new institutional clients and service retail customers, delivering exceptional value at … should be a strategic thinker, capable of providing valuable client feedback to influence product development. Prospect and generate new business in Europe, executing go-to-market plans to accelerate customer acquisition, activation, and engagement, capturing market share in the digital asset space. Drive P&L performance for European and UK markets, setting clear sales and revenue targets and strategies … s European institutional products, including Spot and Derivatives exchange, OTC, Custody, and Staking. Coordinate with Marketing to align on branding, social media, and PR strategies, with targeted spending for customer acquisition. Establish strong relationships with institutional decision-makers and investors using your industry reputation and expertise. Develop innovative solutions for our institutional clients, working closely with global offices. Provide More ❯
insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯
insurance and reinsurance-portfolio analytics software products (FireAnt). This role requires a balance of strategic thinking, leadership, and hands-on execution to drive product innovation, market success, and customer satisfaction. The ideal candidate will work within our analytics team and collaborate closely with IT, Finance, Data, Underwriting, and other key stakeholders to deliver best-in-class software products … to partners' offices across the world, with an initial focus on the Middle East Roadmap Development: Define, maintain, and communicate the product roadmap, ensuring alignment with internal and external customer needs, technological advancements, and competitive landscape Cross-Functional Leadership: Partner with teams from across the business on requirements capture, design, service management, support and end-users to drive … product initiatives from conception to launch Customer & Market Insights: Conduct market research, gather internal and customer user feedback, and analyse data to identify trends, opportunities, and areas for product improvement Stakeholder Management: Act as a leading advocate for the product internally and externally, engaging with executives, customers, and partners to ensure alignment and adoption Performance Measurement: Define and More ❯