within the named accounts and partners. Responsibilities: Exceed revenue quota goals on a monthly, quarterly, and yearly basis. Demonstrate the ability to address each customer's and partner's unique inquiry, while providing them with the proper information and appropriate solution based on the customer's specific needs … Understand and communicate all product and technological strategies employed by competitive and complimentary organizations in the SailPoint market space. Maintain the highest level of customer and partner satisfaction within the accounts in your territory. Maintain a positive, professional 'total customerservice' attitude and demonstrate the company's … business and technical levels of a client's organization from their CEO to a Systems Administrator. Utilize all channel management and reporting tools. Skills: Customer Focus: Act in ways that demonstrate customer focus and satisfaction by building effective relationships with customers, identifying, meeting and exceeding customer expectations More ❯
Manager to maintain and grow client accounts and serve as their main point of contact. Coming from either a background in recruitment, sales or customerservice, the ideal candidate will have a passion for helping others and a drive for providing exceptional customer service. You will join … discussing the opportunity for them to progress onto a Level 4 Programme. Key Responsibilities Operates as the main point of contact for your assigned customer accounts. Identify and generate new sales in your customer accounts, including progressions, upselling and cross-selling. Coordinate with colleagues working on the same … account to ensure the highest levels of service across each function. Resolve any service or apprentice performance issues that may occur within your accounts. Develop and maintain long-term relationships with accounts retaining the majority beyond existing service. Maintain and improve account retention. Communicates client needs and demands More ❯
AD, Windows Server, and Firewalls/Security. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Azure, Networking, Firewalls Focus on delivering excellent customerservice and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT ServiceMore ❯
to the Technical Services Manager, your responsibilities will include: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customerservice and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT ServiceMore ❯
company forward, advising on best policies and procedures. Responsibilities: Technical expertise in Windows server , Hyper V, Office 365, Networking, Firewalls Focus on delivering excellent customerservice and experience Build strong relationships with internal/external stakeholders Asset Management of hardware and software Design, Build and deployment of server … standards Contribute to analysis of current resourcing usage and future requirements to ensure resource and systems are at the correct level to achieve IT Service target Contribute to the monitoring of performance against contractual service targets and take appropriate action as required to deliver to IT ServiceMore ❯
CCTV. Excellent knowledge in Intruder alarm signalling devices e.g., Emizon, Dual-Com, and Webway. Excellent communication skills with customers while carrying out works at customer sites. Exceptional customerservice skills and a clean, tidy, and professional work ethic at all times. Ability to learn and adapt to … parts knowledge of associated alarm products and other security equipment. Ability to read and interpret building plans and CAD drawings. Working closely with the customer to meet the install requirements and specifications. Effective communication between customers, KST management, install supervisory staff, and the installation admin department. Ability to work More ❯
comprehensive support for our core Policy Admin Systems, particularly the Sonata application, and other critical applications. This role focuses on maintaining and improving live service provision, resolving incidents, and performing routine support tasks. The role sits within the newly created Application Support Team who are responsible for driving and … improving live service provision to the wider business. In cases of significant service-impacting incidents, third-line support will involve working in conjunction with the functional delivery teams. The support team is dedicated to continuously enhancing its expertise and skills. By actively pursuing improvement initiatives, the team aims … to optimise service delivery and maintain high standards of performance. Role responsibilities Live Service Support: Manage and resolve incidents to ensure minimal disruption to business operations. Monitor system performance and address any issues promptly. Oversee intra-day and overnight batch processes, ensuring smooth operations. Schedule and run ad More ❯
Cloud Service Channel Manager ( CCaaS) Location: London, Manchester, Leeds, Newcastle, Birmingham, Bristol, Edinburgh, Glasgow Travel: up to 80% Salary: Competitive (depending on experience) Accelerate your career in a dynamic and innovative digital marketing agency that’s redefining how organizations in Customer Tech connect with stakeholders and deliver value. … Join Accenture Song, a fast-growing division dedicated to crafting transformative digital experiences at scale. As part of Customer Tech, you’ll support a portfolio spanning health services, government agencies, education, and public sector institutions. Help leading organizations thrive by combining creativity, data-driven insights, and cutting-edge technology. … Hyperscaler platforms ensuring seamless enterprise-wide solutions. · Collaborate with clients to translate business requirements into scalable technical designs. · Conduct workshops showcasing ability to enhance customer experience and operational efficiency · Guide clients in cloud migration strategies, showcasing platforms including Sprinklr, Amazon Connect, Genesys Cloud CX or Microsoft Dynamics 365 Contact More ❯
Job Description: Purpose of the role We are looking for customer-focused and enthusiastic candidate for the Software Discovery and Packaging Team, who has a genuine interest in solving IT issues and is empathetic to our client needs and requirements. The applicant should have a very good understanding of … stakeholders and support teams Must be able to deal directly with clients in a friendly and highly confident manner demonstrating excellent internal and external customer communication skills Job Description: Experience of Application Lifecycle Management in an Enterprise environment as part of a desktop transformation project Strong Application Packaging experience … configuration Package defect remediation Experience of large OS migration projects (preferably Windows 7 and Windows 10) Data Analysis and reporting skills Good communication skills (customer facing as you may need to speak to people in the business) Experience of managing and maintaining a SCCM 2012 (or higher) production environment More ❯
quality products, this role is perfect for you! In this vital position, you'll maintain best practices, ensure security and business continuity, and keep customer satisfaction at the forefront. This is an excellent opportunity for you to join a growing, customer-focused team that offers ample scope for … flow and process automation. Salesforce CPQ Solutions: Lead the implementation and customization of Salesforce CPQ (Configure, Price, Quote) solutions to streamline sales processes. Optimizing Customer Operations: Provide expertise in Salesforce Service Cloud or Commerce Cloud to enhance customerservice operations or e-commerce capabilities. Configuration: Configure … or CPQ Specialist. Significant Salesforce development experience, including CPQ implementation and customization. Proven skills in Salesforce integrations using APIs and middleware. Experience with Salesforce Service Cloud or Commerce Cloud is a plus. Proficiency in Apex, Visualforce, Lightning Components, and development tools. Familiarity with Jira, Confluence, and Agile methodologies. Strong More ❯
Consultant, AWS Professional Services Job ID: AWS ProServe IN - Maharashtra Amazon has built a reputation for excellence with recent examples of being named in customerservice, most trusted, and most innovative. Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." Amazon Web Services … their mission-critical applications. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and … service teams, to get the right solution delivered and drive feature innovation based upon customer needs. You will collaborate with our customers and/or partners on key engagements and will develop and deliver proof-of-concept projects, technical workshops, feature comparisons, and execute migration projects. You will More ❯
Consultant, AWS Professional Services Job ID: AWS ProServe IN - Maharashtra Amazon has built a reputation for excellence with recent examples of being named in customerservice, most trusted, and most innovative. Amazon has a fast-paced environment where we "Work Hard, Have Fun, Make History." Amazon Web Services … their mission-critical applications. Professional Services engage in a wide variety of projects for customers and partners, providing collective experience from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and … service teams, to get the right solution delivered and drive feature innovation based upon customer needs. You will collaborate with our customers and/or partners on key engagements and will develop and deliver proof-of-concept projects, technical workshops, feature comparisons, and execute migration projects. You will More ❯
Dynamics Engineer (Business Central) you will help deliver RSSBs vision of becoming a fully digital organisation by developing and configuring our Microsoft Dynamics D365 Customer Engagement & Business Central systems. You will devise and champion solutions which make these systems and processes easy to use, and ensure they deliver the … Coach other engineers in the team on the Microsoft Dynamics 365 development lifecycle and technical capabilities. Qualifications/Experience Essential Experience of Dynamics 365 Customer Engagement and Business Central capabilities and architecture. Experience supporting an organisation implement and embed ERP solutions. Experience of the Microsoft Power Platform, including Dataverse … goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customerservice and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively More ❯
Dynamics Engineer (Business Central) you will help deliver RSSBs vision of becoming a fully digital organisation by developing and configuring our Microsoft Dynamics D365 Customer Engagement & Business Central systems. You will devise and champion solutions which make these systems and processes easy to use, and ensure they deliver the … Coach other engineers in the team on the Microsoft Dynamics 365 development lifecycle and technical capabilities. Qualifications/Experience Essential Experience of Dynamics 365 Customer Engagement and Business Central capabilities and architecture. Experience supporting an organisation implement and embed ERP solutions. Experience of the Microsoft Power Platform, including Dataverse … goals and outcomes. Take responsibility and demonstrate accountability in completing tasks and achieving objectives, actively seeking to resolve problems and identify opportunities. Committed to customerservice and placing customer satisfaction at the heart of our success to ensure we deliver against our shared goals. Can work collaboratively More ❯
Bristol, Avon, South West, United Kingdom Hybrid / WFH Options
Defence
ensuring technology runs smoothly for our users. What You'll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customerservice and support to end users What We're Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol - 3 days a week on-site Type: Full-time | Permanent | Hybrid If you More ❯
ensuring technology runs smoothly for our users. What You'll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customerservice and support to end users What We're Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol - 3 days a week on-site Type: Full-time Permanent Hybrid If you More ❯
ensuring technology runs smoothly for our users. What You'll Be Doing: Providing remote and in-person 1st and 2nd line support via our Service Desk Diagnosing and resolving hardware/software issues and application problems Installing and configuring IT hardware and software Supporting network infrastructure, Wi-Fi, backups … and an element of server management Maintaining asset registers and technical documentation Investigating security alerts and ensuring compliance with IT policies Delivering outstanding customerservice and support to end users What We're Looking For: Solid experience with Windows OS and Microsoft Active Directory Hands-on experience with … Office 365 administration Proven track record in technical support within a business or service desk setting A customer-first attitude and strong communication skills A collaborative mindset with the drive to continuously improve Location: Bristol - 3 days a week on-site Type: Full-time Permanent Hybrid If you More ❯
four Solutions Partner Designations (including Modern Work), a Tier 1 Microsoft CSP relationship and are ISO27001 & ISO9001 accredited. About the role Reporting to the Service Desk Manager, the 1st Line Support Engineer is responsible for providing support to DA's customers, mainly via phone, email, webchat, and other remote … is an office based role (you will work from our London based office in Holborn, Monday to Friday). As part of our global service desk team, you will collaborate with our support team in Kuala Lumpur. From time to time, you may also work directly at the customer's offices (London based). As such, you will need to demonstrate a good level of empathy and excellent customerservice skills, to ensure DA can maintain delivery of first-class support service. This role offers exposure to the full IT landscape, not just a subset of More ❯
Telford, Shropshire, West Midlands, United Kingdom
Vivactive Ltd
and able to develop professional relationships Have the ability to translate content from English to French (product descriptions, images, banners, emails). Work with customerservice to deliver the best possible customer experience by actively listening, understanding customer needs and concerns, and using feedback to improvewhile … winning company Market-leading annual leave starting at 23 days plus 8 bank holidays (31 days in total), which grows with the length of service Your birthday off, so you always enjoy your birthday! External training courses, we'll pay for your CIPS, Management Courses etc. Awards and Recognition More ❯
We're hiring a Senior Network Engineer who will be responsible for the day-to-day support of our customer's network, ensuring its components are running and are working as expected. Triage and resolution of customer faults with support from wider team as required. Design, planning and … of project activities. You'll ideally have multi-vendor network experience of the following - Cisco, FortiGate, Meraki, Palo Alto, Sonicwall. Responsibilities: Ticket Management + CustomerService Must be an exemplar of the ticket management processes Working with the team to ensure that customer tickets are picked up … owned, complying to the ticketing processes Triage and resolve, either individually, with the support of or supporting the wider team Meet or exceed the customer SLA Effective communication to the customer and within the team Infrastructure A subject matter expert in one or more relevant disciplines A comprehensive More ❯
Rubrik Working with internal systems such as CRM, D365FO, Jira and Zendesk Your Competencies 3+ years of experience from a similar role such as customerservice and support, Software Specialist, Operations Specialist, etc. Experience with software and working on ERP/CRM systems Software license experience (particularly with … You excel in problem-solving, with a holistic understanding of cause and effect, and a keen interest in how things are connected You are customer- and service-oriented, with effective communication skills and a high level of accuracy What's on Offer? Attractive remuneration package along with ongoing More ❯
Rubrik Working with internal systems such as CRM, D365FO, Jira and Zendesk Your Competencies 3+ years of experience from a similar role such as customerservice and support, Software Specialist, Operations Specialist, etc. Experience with software and working on ERP/CRM systems Software license experience (particularly with … You excel in problem-solving, with a holistic understanding of cause and effect, and a keen interest in how things are connected You are customer- and service-oriented, with effective communication skills and a high level of accuracy What's on Offer? Attractive remuneration package along with ongoing More ❯
Northallerton, North Yorkshire, Yorkshire, United Kingdom
In Technology Group Limited
Job Type: 12 month fixed-term contract Industry: Packaging Salary: £30-35k per annum (DOE) Job Summary: We are seeking a skilled and customer-focused 2nd Line IT Support Engineer to work as a standalone IT Engineer with support from other engineers remotely. In this role, you will … line support team. You'll be expected to diagnose and resolve a variety of hardware, software, and network-related issues, ensuring high levels of customer satisfaction and minimal disruption to business operations. Key Responsibilities: Respond to and resolve incidents and service requests escalated from the 1st line support … Active Directory, and networking equipment. Install, configure, and maintain IT systems, applications, and user accounts. Maintain accurate records of work through the IT service management system (e.g., tickets, documentation). Escalate complex issues to 3rd line support or vendors when necessary, following proper protocols. Assist in IT projects such More ❯
to drive development best practices. Leverage experience with C#, ASP.Net, Python, JavaScript, JSon, and Web API to extend Dynamics 365 first party apps, including CustomerService, Sales, and Customer Insight. Apply enterprise CRM experience to deliver multiple complex projects, preferably within the Financial Services or Banking industry. … first party apps. Enterprise CRM experience. Track record of delivering multiple complex projects, with experience in Financial Services/Banking being beneficial. Excellent customer engagement and management skills. Strong written, verbal, and oral communication abilities, including experience with proposals and RFIs/RFPs. Salary: £85,000 per annum If More ❯
to drive development best practices. Leverage experience with C#, ASP.Net, Python, JavaScript, JSon, and Web API to extend Dynamics 365 first party apps, including CustomerService, Sales, and Customer Insight. Apply enterprise CRM experience to deliver multiple complex projects, preferably within the Financial Services or Banking industry. … first party apps. Enterprise CRM experience. Track record of delivering multiple complex projects, with experience in Financial Services/Banking being beneficial. Excellent customer engagement and management skills. Strong written, verbal, and oral communication abilities, including experience with proposals and RFIs/RFPs. Salary: £85,000 per annum If More ❯