plymouth, south west england, united kingdom Hybrid / WFH Options
BT Group
CustomerService Advisor Part Time (Plympton, Plymouth, United Kingdom) Where : EE Plymouth Part Time Lates : Permanent Salary : £13,379.73 per year Hourly rate: £12.82 The Role; Are you someone who likes solving problems? Maybe you like gaming or tinkering with technology? If so, you have transferrable skills to success in a CustomerService Technical role with More ❯
Customer Support Specialist page is loaded Customer Support Specialist Apply locations London, United Kingdom time type Full time posted on Posted 2 Days Ago job requisition id J-048663 Are you passionate about great customerservice, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team … innovation to drive meaningful improvements in animal health. A bit more about the role, you will: Supporting veterinary customers all over the globe with high quality email and phone customerservice relating to the use of our practice management software Efficiently problem solve and manage tickets until resolution Deliver training webinars focused on specific features of ezyVet - upskilling … yourself and our customers! Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help You'll learn tobe a support specialist, trainer extraordinaire and even a technical writing expert. So what are we looking for? Epic communication skills. You'll be answering lots of phone calls More ❯
Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Service Design Architect Posting Date: 7 Aug 2025 Function: Service Unit: Business Location: UK Wide, United Kingdom Posting Date: Function: Location: Ever wondered what it takes to design and deliver exceptional managed service solutions for some of the biggest … ll work closely with a wide range of internal and external stakeholders to shape, define, and agree on the strategic approach for delivering complex, bespoke solutions. Acting as the service authority, you'll be involved throughout the entire sales lifecycle and in-life delivery process, ensuring our capabilities align with customer needs. Your expertise will directly influence the … service approach in major bids, helping to secure new contracts and drive business growth-sometimes on deals worth up to £500 million. With your input, we ensure that every contract reflects a realistic, deliverable, and cost-effective service design. Most importantly, the experiences you help create will directly impact customer satisfaction (NPS) and our success in winning More ❯
Field Service Engineer Hertford region c£40k neg dep exp + up to £7500 call out allowance + vehicle/allowances + generous bonus + exceptional benefits package Our globally renowned and respected client has been established for 60 years and specialise in the design, manufacture and support of bespoke in vitro diagnostic solutions for supply throughout the world. … As a result of continued success and an ongoing programme of strategic growth, they are now seeking to recruit an experienced and self-motivated multi skilled Field Service Engineer to complement their professional team and provide the highest levels of technical customerservice and satisfaction in the Installation, Service, Repair and Technical Support of a range … of automated laboratory equipment associated with Clinical and Industrial markets in the Hertford region of the UK. Once trained on the portfolio of solutions, the successful Field Service Engineer candidate will undertake a range of Installation, Planned Preventative Service, Reactive Repair and Technical Support activities in various customer-facing environments that will include hospitals and laboratories through More ❯
UNIT 2, BERKSHIRE BUSINESS CENTRE BE, THATCHAM, BERKSHIRE, England
INTELLIGENT GROUP SOLUTIONS LTD
We are looking for an enthusiastic individual to work at our Thatcham office who we can train in all aspects of customerservice and support. Working with Operations and Sales, this is a varied and interesting role. You will be mentored by experienced staff to understand what the company offers to customers and why we stand out from … Main responsibilities: Assist with answering incoming telephone calls in an efficient and friendly manner, taking messages and passing them to the correct people. Assisting the Operations Team in processing customer and supplier orders. Monitoring supply chain activity, checking on time delivery status for both suppliers and our customers. Assisting both the Internal & External Sales Team with administrative tasks. Assisting … Digital Sales & Marketing Team in all aspects of order fulfilment, data entry, reconciliation, reporting and analysis for all Marketplace customers. This will involve: Arranging weekly shipments internally and with customer booking systems. Processing work orders and liaising with the Production and Warehouse Teams. Identifying stock shortages for current and future orders. Creating new Part Numbers and BOM’s as More ❯
Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over … from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll … be at the heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone More ❯
starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role We are looking for a Dynamics 365 Customer Engagement (CE) Functional Consultant to join our growing Microsoft Business Applications team. You will play a key role in delivering Dynamics 365 CE solutions that help customers transform how … they manage their sales, service, marketing, and customer relationships. Working closely with clients, you will lead discovery sessions, design business processes, configure D365 CE, and support clients throughout the implementation journey to go-live and beyond. This is a fantastic opportunity for someone who is passionate about helping organisations improve how they work through the power of CRM … Microsoft Power Platform. In this role, you'll: Lead and facilitate workshops to understand client business processes and capture requirements Design and configure solutions within Dynamics 365 CE (Sales, CustomerService, Marketing, Field Service, or Project Operations) to meet client needs Translate business requirements into functional specifications, process flows, and solution designs Collaborate closely with technical consultants More ❯
Shepshed, Loughborough, Leicestershire, England, United Kingdom
Reed
Technical Service Advisor – Permanent Opportunity Shepshed | Office-Based with Occasional Site Work Monday to Friday, 9:00am – 5:30pm | Salary: £31,000 We’re supporting the recruitment of a Technical Service Advisor to join a growing team on a permanent basis. This is a fantastic opportunity for someone with strong engineering knowledge and a passion for customerservice to step into a varied and rewarding role. You’ll be working closely with colleagues across all levels of the organisation, providing expert technical advice to distributors, internal staff, and end users. Key Responsibilities Deliver effective technical support via phone to distributors and end users Support internal and external sales teams with technical queries Diagnose and resolve … engineering-related issues Investigate and respond to customer queries and complaints Process warranty returns in line with company procedures Occasionally carry out external repairs and servicing Assist with ad hoc projects as assigned by the CustomerService Manager Perform other reasonable tasks as required What We’re Looking For Broad technical knowledge, ideally with an engineering background More ❯
Livingston, West Lothian, Scotland, United Kingdom Hybrid / WFH Options
THE CHANNEL RECRUITER LTD
of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … point of contact for customers, and you'll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You'll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You'll also work with other members … and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customerservice call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all More ❯
Princes Risborough, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
turn IT on
enthusiastic and self-motivated and experienced 3rdline technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customerservice and high-end technical support to our schools. You will report into the Service Desk Manager andact as the primary point of technical escalation as well … as providing ad-hoc coaching and assistance for the first and second-line support. Responsibilities Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customerservice and support Resolve and manage any technical issues that impacts the running of the schools function by providing robust technical solutions. Help with the support/mentoring of the … particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customerservice with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯
Princes Risborough, Buckinghamshire, United Kingdom Hybrid / WFH Options
Planet Recruitment
and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customerservice and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as … as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customerservice and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/… particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customerservice with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning More ❯
Seafield, West Lothian, United Kingdom Hybrid / WFH Options
The Channel Recruiter
of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … point of contact for customers, and you ll be responsible for logging all technical related incidents and requests (either by phone or email), resolving them in accordance with our service level agreements. You ll take full ownership of tickets to ensure that customers have a consistent line of communication with any queries. You ll also work with other members … and experience, to reach a satisfactory resolution. REQUIREMENTS: We are looking for someone that has at least 6-12 months experience within a technical role or has some strong customerservice call centre type experience, specifically on a helpdesk. If you have experience of Ivanti, Service Now or ITSM tools, that would be an advantage, however all More ❯
is office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customerservice ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers … and work closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings … to ensure staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues More ❯
Keynsham, Somerset, United Kingdom Hybrid / WFH Options
VC Evidensia UK
single day across our international network. IVC Evidensia exists to champion the long-term health and welfare of animals and deliver our purpose of Healthy Animals, Happy Owners. The Service Desk Engineer will work as part of the Service Desk providing a first point of contact to all IVC IT users. Our Service Desk Engineers provide a … high standard of customerservice and communication for our head office support team and practices in UK and Ireland. The IT Service Desk supports over 12000 colleagues across 1200 practices and over 400 support staff working in our Support Operations Centre located in Keynsham or working from home. Support is provided from 8.00am to 6:30pm Monday … to Friday with limited out of hours support when required. The Service Desk Engineer will be required to accurately record a detailed description of all tickets taken capturing key information to assist our customers. The aim of the Service Desk is to resolve as many of these tickets as possible and to monitor, track, own and communicate the More ❯
Birmingham, West Midlands (County), United Kingdom
Ricoh
you will be doing Basic Reprographics (Scanning, printing, copying) Dealing with incoming and outgoing mail, Courier bookings, and digitisation of documents To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. … Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customerservice are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached job profile, specific to site requirements to meet the business … needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is compliant and adheres to More ❯
userso As IT subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our IT service portfolio and reducing technical debt Main duties of the job There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT … service team will have a number of different services that form the service offering to end users.An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve/change):o Server architectureo Virtualisation technologieso … supporting technical activities in project/programme delivery.At this role level, you will: provide specialist technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement be responsible for preparations and support of IT operations solutions and services - physical or virtual - according to industry and organisational best practices, standards, service requirements and Key More ❯
time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customerservice by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customerservice, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customerservice standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯
time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customerservice by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customerservice, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customerservice standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯
time allowing others the creativity to succeed by making their own decisions Possess excellent communication skills in both written and verbal form Managing the Environment: Oversee all levels of customerservice by setting daily goals and expectations to create a positive store environment Exhibit excellent floor presence by training and coaching the store team on customerservice, standards, product placement and time management Achieve Company-average mystery shop results by uphold the Company's customerservice standard Operations: Perform all store-level operational procedures accurately and in a timely fashion, in accordance with all Company policies and procedures Achieve the store stock loss goals by overseeing adherence to loss prevention practices Assist in upholding … creative management of merchandise from receipt to sales Utilise Company reports to react to trends and drive business Stay abreast of current trends and have a sound knowledge of customer profile by keeping up to date with external influences i.e. media and local community Manage stock levels appropriately (taking into consideration the store environment) through the understanding of relevant More ❯
Stafford, Staffordshire, West Midlands, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customerservice requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯
Swindon, Wiltshire, South West, United Kingdom Hybrid / WFH Options
Apogee Corporation**
Inc, we have the advantage of being part of one of the worlds leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS To carry out service visits to reported calls throughout the companies customer base within … a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customerservice requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective repairs through More ❯
building relationships throughout the company. In addition, the program supports new hires to develop technical skills to analyse processes, suggest improvements and contribute to our culture of innovation and customerservice to meet Bloomberg's high standards for interactions with our customers. After successfully completing the training, you will be prepared to begin your career as a Global … numbers, algorithms, and analysis that make Bloomberg data the most sought-after data source in the world. You will enhance and report financial markets content for the Bloomberg Professional service (the Bloomberg terminal) that inspires news and analysis that empowers our clients to make better-informed decisions. Data Analysts also provide unparalleled customerservice and solve complex … and benefits. Responsibilities: - Source and validate raw data that enables our clients to make better-informed decisions - Maintain, improve and deliver accurate, high quality information for the Bloomberg Professional Service - Assist our world-renowned client support help desk with escalated client inquiries - Apply problem-solving skills to identify innovative work-flow efficiencies and implement technology solutions to enhance our More ❯
building relationships throughout the company. In addition, the program supports new hires to develop technical skills to analyse processes, suggest improvements and contribute to our culture of innovation and customerservice to meet Bloomberg's high standards for interactions with our customers. After successfully completing the training, you will be prepared to begin your career as a Global … numbers, algorithms, and analysis that make Bloomberg data the most sought-after data source in the world. You will enhance and report financial markets content for the Bloomberg Professional service (the Bloomberg terminal) that inspires news and analysis that empowers our clients to make better-informed decisions. Data Analysts also provide unparalleled customerservice and solve complex … skills: - Knowledge in information technology or statistical analysis or computer programming (for example VBA, SQL, MATLAB, Python) - Effective project management skills and ability to prioritize tasks accordingly - Experience in CustomerService or Client Relationship Management Language requirements: - Fluent in either Czech, Slovak, Slovenian or Hungarian Educational level: Bachelor's Degree Level of experience (years): Mid Career (2+ years More ❯
Rednal, Birmingham, United Kingdom Hybrid / WFH Options
Kerv
Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We're the problem solvers, the magicians who transform … we are looking for: All backgrounds will always be considered and experience here is far more important, but we're specifically interested in Dynamics 365 and even more specifically, Customer Service. Required Experience: Dynamics online architecture, customisation and low-level implementation; for this role specific experience and knowledge in CustomerService is needed with the rest of … if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment - all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply More ❯
and organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and … efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including resolving immediate/simple operational problems to ensure the best levels of customerservice are delivered. Carry out any reasonable request from the line manager to meet the business needs and client expectations. To deliver the attached … job profile, specific to site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures More ❯