276 to 300 of 1,822 Customer Service Jobs in the UK

We are seeking an IT Support Technician to work for a leading organisation based in North Bristol. This role involves providing timely assistance to end users, delivering high-quality customer service, and collaborating closely with 2nd and 3rd line support teams for issue escalation and resolution. The ideal candidate will contribute to IT onboarding processes and support the … professionalism and discretion, especially when handling sensitive information. Committed to continuous learning and professional development, including relevant certifications. Knowledge of Microsoft Windows desktop environments (Windows 10/11), IT service desk operations, and customer service best practices. Desirable: Experience with Apple Mac, iOS, mobile device support, Microsoft 365, cloud-based admin portals, Mobile Device Management tools such More ❯

of our key public sector clients. This is a high-impact role within afast-paced and dynamic environment, focused on the support, troubleshooting, and continuous improvement. Due to the customer requirements successful applicants must be eligible for high level UK Security clearance and DV. Location: Reading The successful candidate will join a highly skilled team of support engineers providing … infrastructure support. The role will require a flexible working ethic and a pragmatic approach to IT support.Successful candidates will have a second/third line support background and great customer service and communication skills. They will have a keen interest in innovation alongside a willingness to implement new ways of working and automation. Description of Role Responsible for … Understands a broad spectrum of the company's technology, Windows OS, VMware ESXi and Hyper V servers, in order to deliver part of a detailed technical design, which meets customer requirements. Tasks may include Design and installation of new systems applications; updating applications, firmware, and drivers; creating boundaries for as well as performing configuration and testing activities as part More ❯

Provide first and second line IT support via on-site visits, phone, email, and service portal. Support IT systems, networks, and a wide range of devices including printers, projectors, whiteboards, and wireless technologies. Ensure excellent customer service when managing incidents and service requests. Work within ITIL processes including incident, change, and service request management. Maintain … responsibilities at all times. About You: Previous experience in an IT support or technician role, ideally within an education environment. Strong troubleshooting and problem-solving skills. Excellent communication and customer service abilities. Flexible and proactive, with the ability to travel between multiple sites. More ❯

in London is seeking a Japanese speaking IT Administrative (Quality Control Assistant) to support quality management for 1st and 2nd line IT system support operations. The role involves managing customer support calls and service tickets, ensuring smooth communication between clients, engineers, and external vendors in both Japanese and English. This is an excellent opportunity for a bilingual candidate … with strong administrative and customer service skills who is motivated to work in the IT industry. ELIGIBLE APPLICANTS: (O) Eligible visa: Permanent residence, Spouse, Partner (X) NOT eligible: Student visa, YMS, Graduate visa, Requiring visa sponsorship WORK TYPE: Hybrid working available after training/probation VISA SUPPORT: Not available Type: Permanent, full-time Salary: £25k- £28k depending on … engineers, and external vendors Participate in internal quality assurance activities and support ISO27001 & ISO9001 certification maintenance Input invoice data into ERP systems and prepare quotations and purchase orders Manage service desk users (create, update, deactivate accounts) Support training and onboarding of new staff IT Administrative (Quality Control Assistant) Skills & Qualifications Business-level communication skills in both Japanese and English More ❯

About the Role Validity is looking for a Customer Success Manager to join our team in our London office on a 1-year, fixed term contract. The CSM is responsible for creating and nurturing relationships with a set of customers and for ensuring those customers achieve their goal outcomes. The CSM is responsible for delivering ongoing proactive and reactive … service for a dedicated book of business from our customer base. The end goal is to help customers extract value from our solutions, achieve their goals and nurture a long-term relationship. This is hybrid office-based position requiring work 3 days per week in the team's London office location. This is a 1-year, fixed term … contract. Team Dynamic We are looking for a candidate who is positive, driven, and has a customer-first mentality. The candidate must be an exceptional team player, as this team's success requires a great amount of communication with different teams, whilst maintaining high service standards and customer satisfaction. This individual is someone who works well with More ❯

Field Service Engineer Fire Alarm Systems Midlands (Field Based) £35,000 £37,000 + Company Vehicle + Tools + Benefits Full Time, Permanent Monday Friday, 8:30am 5:00pm We are looking for a skilled Field Service Engineer to join our maintenance team, working across the Midlands region. This is a field-based role where youll play a … being part of a supportive team. Key Responsibilities Carry out planned preventative maintenance on fire alarm and fire safety systems. Respond to emergency callouts and breakdowns in line with customer Service Level Agreements (SLAs). Diagnose faults, complete repairs, and carry out system modifications. Produce accurate service reports and ensure all documentation is completed in line with … company procedures. Identify non-compliances and additional work requirements, feeding back to management. Support other departments with installations when required. Deliver excellent customer service, representing the company professionally at all times. Always follow Health & Safety guidance, using the correct PPE and equipment. What Were Looking For FIA Foundation qualification and solid working knowledge of BS5839. Previous experience in More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

technical support experience, and a genuine enthusiasm for solving IT issues. Working as part of a collaborative team from the Burgess Hill office, you'll be reporting to the Service Manager and helping clients across a broad range of industries. You'll provide technical support via phone, email, and occasionally on-site visits, assisting users with hardware, software, and … networking issues. You'll also be responsible for maintaining accurate records, managing requests, and delivering excellent customer service in a fast-paced environment. Key responsibilities include: Act as a first point of contact for clients via phone and email Log, manage and resolve support tickets in a timely manner Troubleshoot issues with PCs, laptops, printers, and mobile devices … databases and documentation Deliver support and guidance to end-users, escalating where appropriate Provide on-site support when required Liaise with third-party technical partners for escalated issues Uphold service management principles and excellent customer care Requirements You'll ideally have 2 years' experience in technical support or a helpdesk role and be comfortable speaking directly with clients. More ❯

Time Salary £28k - £32k depending on experience Summary NG Bailey are seeking an experienced Helpdesk Administrator to provide administrative support to the operational team to ensure effective and compliant service delivery on our prestigious SETL - South East Trains Limited contract. Some of the key deliverables in this role will include: Assist the Contract Supervisors and Contract Manager with the … Account/Contract. Coordinate the NGB Engineers through the effective use of the CAFM System in terms of efficient planning and scheduling. Monitor contract performance and overall trends in service delivery using the CAFM System to optimise service delivery and identify future compliance activities. Track/monitor SLA's of reactive and PPM tasks. Track statutory compliance for … the Hard FM Engineering team ensuring appropriate staff and/or service partners are mobilised in a manner to avoid non-compliance issues. Assist in the production of all operational, commercial, and client required contractual and compliance documentation. Coordinate the record keeping process to ensure the upkeep and updating of document control center. Assist with the production and up More ❯

grow revenue within existing accounts. Collaborate with sales, marketing, and product teams to tailor proposals and offerings to client needs. Meet or exceed monthly, quarterly, and annual sales targets. Customer Service & Issue Resolution Act as a trusted advisor, addressing account queries and service requests promptly and professionally. Coordinate with internal teams to resolve client issues efficiently, ensuring … Communication Work closely with field sales and business development teams to ensure seamless handover and ongoing account support. Provide insights and feedback to internal teams to inform product and service improvements. Participate in team meetings, training, and professional development activities. Reporting & Administration Maintain accurate CRM records and pipeline updates. Prepare reports on account status, opportunities, risks, and client feedback. … the ability to manage competing priorities. Analytical mindset for performance tracking and data-driven decision-making. Proactive problem-solving approach and commitment to continuous improvement. Team-oriented, collaborative, and customer-focused with a high level of professionalism. Experience & Qualifications Degree or diploma in business, sales, marketing, or related field (or equivalent experience). Previous experience in account management, inside More ❯

solutions to both public and private sector organisations. Role Acts as a routine contact point for customers, receiving and handling requests for support Responds to a broad range of service requests for support by providing information to fulfil requests or enable resolution Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate Maintains records, informs users … Assists in devising permanent or temporary corrections and workarounds for issues Assists with account administration and back office tasks Collaborates with development and other resources to resolve issues Training Customer Service Specialist Level 3 Apprenticeship Standard Training will take place on location with an online session every month Customer Success Manager Apprenticeship Standard Customer service … Duration 1 Year 3 Months Positions Available 1 Closing Date Friday, 31st October 2025 Start Date Saturday, 1st November 2025 Desired Skills Communication skills IT skills Attention to detail Customer care skills Administrative skills Team working Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer FORFRONT LIMITED Forfront is an innovative software company based More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

a leadership capacity - able to motivate and inspire team members and manage their development and progression. Experienced people manager with a proven track record of leading and developing teams. Customer service orientation: experience in a customer service environment, with a strong appreciation for delivering excellent customer service. Technology proficiency with software applications, including MS Word More ❯

and security integration company. With NSI Gold and BAFE accreditations, the business operates at the forefront of the industry and is known for its commitment to safety, innovation, and service excellence. This position will sit within the thriving service department, covering London and the surrounding areas, reporting to the Service Manager. Key responsibilities will include: Servicing and … maintenance of Fire Alarms, Intruder Alarms, CCTV, Access Control systems, and fire extinguishers Attending client sites for reactive callouts and planned maintenance Providing excellent customer service and communication on-site Escalating technical issues to management as appropriate Completing all service reports and administration accurately and promptly Ensuring all work is carried out in compliance with Health & Safety … equivalent qualification is essential. CSCS/ECS and IPAF certification, along with Gent Fire experience, are highly desirable. The role demands strong problem-solving skills, a professional approach to customer service, and a collaborative mindset. A full UK driving licence is essential. This role could suit someone who has worked as a Fire Alarm Engineer, Security Systems Engineer More ❯

Service Desk Engineer (1st/2nd Line) We are working with a leading IT service provider that is looking for a skilled Service Desk Engineer (1st/2nd Line) to join their team. This is an exciting opportunity to be part of a dynamic and fast-paced environment, providing high-quality IT support and solutions to a … diverse client base. Responsible to This role reports directly to the Operations Manager/Service Desk Manager. Duties/Areas of Responsibility The position will involve the following areas of responsibility: All actions completed throughout the day entered in ConnectWise and timesheet will be completed prior to leaving the office Answering the telephone and providing excellent customer service at all times Correct attire worn always including site visits Ensuring you are meeting your set KPI’s and overall the Service Desk Golden KPI’s Escalate IT issues to the Senior IT Service Desk Engineer/Service Desk Manager where necessary Creating/maintaining IT Glue for customers as well as internally Making recommendations to More ❯

Company: Insight Global Customer Industry: Simulation Software/SaaS Duration: 1 year contract Location: Sheffield, England Job Title: Business Operations Specialist Job Overview: Insight Global is searching for a Business Operations Specialist to sit in Sheffield, UK at one of our simulation software engineering clients. The Business Operations specialist works with sales, Legal, Accounting, and other departments to process … customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist is able to handle some complex tasks and accomplish straightforward work with minimal escalation. Key Duties and Responsibilities: Processes software license orders and stock … and verifies license agreements in accordance with policies and procedures Generates timely, accurate license keys and delivers them to sales channels and customers Assists customers attempting to enroll for Customer Portal Utilizes CRM checks to strive for succinct data integrity Acts as a liaison to sale channel by providing quality customer service and support and resolving customer More ❯

Company: Insight Global Customer Industry: Simulation Software/SaaS Duration: 1 year contract Location: Sheffield, England Job Title: Business Operations Specialist Job Overview: Insight Global is searching for a Business Operations Specialist to sit in Sheffield, UK at one of our simulation software engineering clients. The Business Operations specialist works with sales, Legal, Accounting, and other departments to process … customer orders and generate license keys. This role is responsible for verifying and reviewing the accuracy of orders, also completing and maintaining associated records and preparing related reports. Little direction required; the Business Operations Specialist is able to handle some complex tasks and accomplish straightforward work with minimal escalation. Key Duties and Responsibilities: Processes software license orders and stock … and verifies license agreements in accordance with policies and procedures Generates timely, accurate license keys and delivers them to sales channels and customers Assists customers attempting to enroll for Customer Portal Utilizes CRM checks to strive for succinct data integrity Acts as a liaison to sale channel by providing quality customer service and support and resolving customer More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

A Sage 200 Support Consultant (Sage 200, Support, Sicon, Customer Service, Manufacturing) is required by a dynamic, long-established Sage solutions provider with over 40 years in the industry. A leading Sage consultancy and recognised Sage Development Partner, they are one of the largest Sage resellers in the Midlands. With a team of 28 staff and a strong … team culture with strong collaboration and exceptionally low staff turnover. To be considered, you must have: Strong Sage 200 support experience Proven experience supporting Sicon Manufacturing modules A strong customer service ethos and focus on customer success Experience working remotely with support tickets or escalations Excellent communication and troubleshooting skills This is a fully remote role, ideal … to-day you will: Work remotely to manage support tickets, troubleshoot Sage 200 and Sicon Manufacturing issues, liaise with clients to deliver fast and friendly solutions, and help improve customer success outcomes. You'll work closely with developers, consultants, and the support manager to maintain high standards of service in a collaborative and supportive environment. Role Highlights: Fully More ❯

hje.kallidusrecruit.com/vacancyinformation.aspx?vguid=d9768191-7009-4238-9de0-7feb79a44ba7 Please note, only applications received through the employer's website will be reviewed. We are seeking an experienced IT Service Delivery Manager to join our team who will be responsible for owning the end-to-end operational services for our information technology function as well as acting as a … primary interface with our key stakeholders. As IT Service Delivery Manager you will be responsible for managing and planning the daily operational activities within the service delivery teams. Excellent experience in Service Transition and improvements within IT Services. Must have high-level experience across Applications, Infrastructure, Data, Cloud, Architecture, and Cyber Security. Main duties of the job … Support and development of all IT service delivery functions and processes. To assist in maintaining the confidentiality, integrity and availability of the information assets by employing robust, best practices in managing and supporting systems and services . About us Located in leafy St Johns Wood on the Jubilee line, minutes from Central London, our independent private Hospital has just More ❯

Join Truespeed as a Technical Advisor and shape the future of broadband while growing your career! We’re looking for a tech-savvy problem-solver to deliver exceptional customer support and drive connectivity across the South West. Technical AdvisorBath, BA2 Full time, permanent (40 hours per week) £28,500 per annum Please Note: Applicants must be authorised to work … Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting … Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars What we offer At Truespeed, we value our people and reward them with a great More ❯

Join Truespeed as a Technical Advisor and shape the future of broadband while growing your career! We're looking for a tech-savvy problem-solver to deliver exceptional customer support and drive connectivity across the South West. Technical Advisor Bath, BA2 Full time, permanent (40 hours per week) £28,500 per annum Please Note: Applicants must be authorised to … Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting … Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars What we offer At Truespeed, we value our people and reward them with a great More ❯

and eager to develop your IT skills in a fast-paced, hands-on environment? Baltic is excited to be working with Citation to help them find their next IT Service Desk Apprentice. Citation is a leading provider of HR, Health & Safety, and Employment Law solutions, supporting over 16,000 businesses across the UK. The IT Service Desk is … role, you will be the first point of contact for all IT services, requests, and incidents, gaining hands-on experience with hardware, software, and network support, while delivering excellent customer service in a professional and collaborative environment. In this role, you'll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic … Apprenticeships. A Typical Day in the Job: Receive and manage service requests through the portal, email, telephone, and face-to-face, ensuring they are handled promptly, accurately, and in line with agreed SLAs. Log and document incidents and service requests, identifying, classifying, and recording issues by type, symptoms, and resolution to maintain accurate records. Provide 1st line technical More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯