276 to 300 of 1,806 Customer Service Jobs in the UK

internally and at client locations. You will be responsible for diagnosing, evaluating, and resolving technical issues efficiently and professionally, ensuring a high level of customer satisfaction. This role also involves accurate documentation, monitoring issues to resolution, delivering technical training, and supporting our clients’ personnel and customers. A strong commitment … client values and customer service excellence is essential. Key Responsibilities: Provide quality technical support to internal and external customers while upholding company values. Deliver product training, knowledge, and expertise to staff and clients. Respond promptly to support requests via phone, email, or in-person and provide timely solutions. ...

their IT Support team. The team of 16 supports users across the EMEA region on a wide range of issues. Responsibilities are shared across Service Desk support, Hardware and Floorwalking. You will be supporting users across the whole business and at all levels including the trading team that need … minimise downtime at every opportunity. We are looking for a positive, solution-focused IT Support professional with excellent customer service skills. You will be involved in BAU support as well as project support. The successful candidate will have the following experience: 2-7 years of experience ...

environments where no two days are the same? If so, we want to hear from you! We're looking for a dynamic and proactive Service Desk Technician (1st Line Support) to be the frontline hero of our ICT support team. With over 2,000 users across 100+ locations, your … precision Troubleshooting and resolving issues quickly, aiming for first-time fixes Escalating complex issues with detailed documentation to ensure smooth handover 6+Delivering exceptional customer service to colleagues and external partners alike Contributing to team meetings and continuous improvement initiatives Sharing knowledge and best practices to help the whole ...

Senior 3rd Line Service Desk Engineer - Reigate Location: Reigate (Hybrid - 3 days on-site per week) Salary: Up to £40,000 per annum Type: Full-time, Permanent About the Role We are looking for a skilled and customer-focused Senior Service Desk Engineer to join our growing … Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business. You'll act as an escalation point ...

systems and highly motivated to embed improvements for collaborative success. The IT Support Apprentice is responsible for handling all 1st line support, service requests and incidents. This relates to all technology, including workstations, printers, software and cloud services. This role will interact will all areas of the business … projects Maintain IT equipment stock levels Aid with the procurement of IT hardware Desirable skills: Putting our customers first and giving a fantastic customer service to our colleagues. This role will be both in person and remote support Work as ONE Team, building collaborative relationships with internal ...

successful candidate will also assist with IT-related projects when the opportunity arises. The IT Support team are responsible for providing a full support service to the business which includes account management, office 365 suite of apps, on site Windows based servers, printers, photocopiers and networking. When necessary, attending … install hardware. Responsibilities To provide technical support, answering support queries either onsite or via phone or email. To maintain a high degree of customer service for all support queries. To take ownership of user problems and be proactive when dealing with user issues whether raised directly ...

Senior Service Desk Analyst - £33,000/£35,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a senior service desk analyst to join their team. In this role you will play a vital part in supporting their future strategy. … Responsibility Provide desktop, server and Cloud support to clients Diagnose and resolve technical issues within SLAs Act as a point of escalation for Service Desk Analysts Escalate IT issues to the Senior Engineers where necessary Mentoring junior engineers Firewall/Network/Wi-Fi installs Dealing with WAN, remote ...

looking for a ServiceDesk Analyst to work on site at one of our client’s facilities. The Service Desk Analyst shall provide oversight to ensure that information systems and infrastructure are available in accordance with defined requirements, ensure established processes are followed and that requirements management practices … client computers and peripherals that are maintained by Local Services. Main Duties & Responsibilities: You will be providing support onsite, via telephone, email and a Service Desk Platform, support of IT applications, products and services, configuring, installing, and securing computer hardware, software, servers and peripherals. Update the technical inventory database ...

Life on the team As a Service Management team, we are accountable for all services delivered to our customers, including managed services contracts and professional services engagements. Our core focus is on delivering our promises and delighting customers through service innovation and change, leading our teams to help … customers achieve their objectives. We take responsibility for all commercial aspects of our service engagements, ensuring contractual ownership, fulfilment of commitments, and driving service evolution and expansion to meet the changing needs of our customers. By leading all service teams, we ensure services are delivered in line ...

Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise … customer engagement, streamline omnichannel communication, and improve service performance through Sprinklr Modern Care and related systems. You will lead the design, configuration, and integration of Sprinklr capabilities into complex technology landscapes, ensuring seamless alignment with business needs while providing expert consultancy to stakeholders across the organisation. Key Responsibilities ...

will be responsible for servicing and maintaining Access Control and CCTV systems across the UK, US and EMEA/CEEMA region. Based at the customer's Camberley office, the successful candidate will support a Tier 1 global customer and collaborate with the Key Account Manager to ensure high … standards of customer service Chubb Fire & Security have been protecting people and assets worldwide for more than 200 years.Providing essential and innovative security systems, equipment and services, from digital CCTV surveillance and intruder alarms to fire detection and suppression systems. Our customers range from local independent businesses ...

week. The day to day duties in your new job would be: Building strong relationships with business customers, providing a unparalleled level of service Handling enquiries from internal and external customers Providing a quick and efficient response to change requests Creating debit and credit notes for customers Handling customer complaints, ensuring customers are satisfied with the resolution Processing returns and refunds Updating and maintaining accurate customer records Identifying opportunities for improvement within the customer service team Working closely with shipping and the warehouse, updating stock reports and demand planning Proactively asking for and acting ...

Lead Generation and Management: Assist with lead generation activities, such as online research and some outbound calling to prospective customers and maintain and update customer records and sales pipelines in the CRM (SalesForce) system. Collaboration: Coordinate with various internal departments, including marketing, product, and customer service … align strategies and resolve complex issues for merchants and partners. Data Management and Analysis: Utilize CRM software (e.g., Salesforce) to track leads, update customer records, and analyze sales performance data to provide insights for strategic decision-making. Creating and generating reports to and identify sales/acceptance gaps. Skills ...

will support the monitoring of performance of technology functions within ITSS on behalf of the business units to ensure ITSS technology functions are delivering service levels in line with agreed expectations. Our ideal team member will have previous experience in the collection, validation and analysis of data from numerous … sources with excellent customer service skills. Responsibilities To develop and maintain strong and effective relationships with stakeholders within the business units and ITSS Accountable for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/ ...

will support the monitoring of performance of technology functions within ITSS on behalf of the business units to ensure ITSS technology functions are delivering service levels in line with agreed expectations. Our ideal team member will have previous experience in the collection, validation and analysis of data from numerous … sources with excellent customer service skills. Responsibilities To develop and maintain strong and effective relationships with stakeholders within the business units and ITSS Accountable for analysing data associated to service delivery from within ITSS and ensuring this is in line with agreed requirements associated to OLA/ ...

/database to update/record accurate details about clients and prospects. Working closely with other departments to ensure success in delivering a quality service to our clients. Skills & experience Previous sales experience, whether this is in a telephone based role or within a customer service/… retail background. Excellent customer service skills. Experience within the sales process is beneficial. Confident, strong communicator with charisma and gravitas. Willing and capable of learning and adapting quickly. Educated to a minimum of GCSE Level - Maths & English essential. Benefits & culture Part of the Zellis Group,Moorepayisa team ofover500friendly ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

seeking a motivated engineer with an electrical/electromechanical engineering degree and up to 2 years' experience to join our team as a Laser Service & Applications Engineer. In this role you will split your time between: - Developing and improving laser cutting applications - Answering customer service calls … process development - Gaining deep product knowledge across legacy and modern laser systems and helping advance our product line - Few times a month, visiting customer sites to repair, maintain and commission laser machines Key Responsibilities - Responsible for developing and improving laser cutting applications - Provide phone-based customer support: receive ...

role: We’re looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey’s and leading the Customer Success Team. In this hands-on leadership role, you’ll coordinate, monitor, and continuously improve how customers are introduced to products and supported … through their journey. You’ll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships. If you’re passionate about customer experience and ready to step into a role with real influence and responsibility, this is an excellent opportunity ...

role: We're looking for an experienced and motivated Customer Success Lead to take ownership of customer onboarding journey's and leading the Customer Success Team, based in Woodbridge, Suffolk. In this hands-on leadership role, you'll coordinate, monitor, and continuously improve how customers are introduced … supported through their journey. You'll work closely with your team and the wider business to remove obstacles, improve product adoption, and strengthen customer relationships. If you're passionate about customer experience and ready to step into a role with real influence and responsibility, this is an excellent ...

Join a well established business in Birmingham and kickstart your career in technology and customer services. This apprenticeship is a fantastic opportunity to gain hands on experience, develop technical skills, and work with a supportive team. Role As a Technical Customer Service Apprentice … efficiently and effectively. Learn and carry out the configuration of technology systems for end users. Collaborate with internal teams to ensure seamless delivery and customer satisfaction. Maintain accurate records of support requests and resolutions. Training Teaching and learning the skills, knowledge and behaviours within Customer Services. The company ...

within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global Service Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. … class service. Participate in in-house technical training and receive real-time support from peers and subject matter experts. What We're Looking For: Customer Care Skills: A strong commitment to client care with excellent communication and written skills. Technical Proficiency: Familiarity with hardware support for Windows 10/ ...

with an hour for lunch. This key role is a vital part of the organisation and is largely led by customer interaction as well as daily back-office administration. Role and responsibilities to include: To be the first point of contact for new and existing customers Log all service related calls on in-house system and organise service engineers to attend calls. Follow up and order parts through suppliers and keep customers updated Order new kit, arrange delivery dates with customers and co-ordinate the networking of new machines Liaise with management at head office, suppliers ...

Core Systems Optimisation Team Service Desk handles everything from individual technical problems to system outages relating to the university’s core systems footprint. The apprentice will learn how to analyse new issues and requests. Taking phone calls from users, helping them in-person, using online live chat … based contact form. Role · Providing first line support on all core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records ...

Service Desk Analyst Rate: up to £340/day Inside IR35 Contract Length: Until 28/03/26 + Ext Location: Hybrid - 2 days per week onsite in Norwich Working Hours: Monday to Friday An established public sector programme is seeking a Service Desk Analyst to join … Live Service function, supporting users across a complex, multi-department environment. The Service Desk Analyst will play a key role in maintaining critical IT services, ensuring users receive fast, effective and high-quality support across a modern and diverse technology estate. The Service Desk Analyst role ...