301 to 325 of 1,864 Customer Service Jobs in the UK

Join Truespeed as a Technical Advisor and shape the future of broadband while growing your career! We’re looking for a tech-savvy problem-solver to deliver exceptional customer support and drive connectivity across the South West. Technical AdvisorBath, BA2 Full time, permanent (40 hours per week) £28,500 per annum Please Note: Applicants must be authorised to work … Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting … Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars What we offer At Truespeed, we value our people and reward them with a great More ❯

Join Truespeed as a Technical Advisor and shape the future of broadband while growing your career! We're looking for a tech-savvy problem-solver to deliver exceptional customer support and drive connectivity across the South West. Technical Advisor Bath, BA2 Full time, permanent (40 hours per week) £28,500 per annum Please Note: Applicants must be authorised to … Fi issues, and support our installation engineers to keep homes and businesses connected. Key Responsibilities: Providing 2nd line phone and ticket escalation support for both residential customers and the Customer Service team Delivering thorough and robust troubleshooting of broadband, telephone, and Wi-Fi issues Using internal systems to diagnose faults, support repair processes, and manage configuration changes Assisting … Installation Engineers with broadband and phone service activations and fault resolution Supporting the Technical Support Team Lead in training and upskilling the Customer Service team in basic troubleshooting Proactively developing your own technical knowledge through best practice forums, external workshops, and seminars What we offer At Truespeed, we value our people and reward them with a great More ❯

and eager to develop your IT skills in a fast-paced, hands-on environment? Baltic is excited to be working with Citation to help them find their next IT Service Desk Apprentice. Citation is a leading provider of HR, Health & Safety, and Employment Law solutions, supporting over 16,000 businesses across the UK. The IT Service Desk is … role, you will be the first point of contact for all IT services, requests, and incidents, gaining hands-on experience with hardware, software, and network support, while delivering excellent customer service in a professional and collaborative environment. In this role, you'll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic … Apprenticeships. A Typical Day in the Job: Receive and manage service requests through the portal, email, telephone, and face-to-face, ensuring they are handled promptly, accurately, and in line with agreed SLAs. Log and document incidents and service requests, identifying, classifying, and recording issues by type, symptoms, and resolution to maintain accurate records. Provide 1st line technical More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯

Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service Follow appropriate controls over implementations and changes, maintaining the appropriate level of documentation, to ensure adherence to common process and … reference resources are created to describe application changes Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services Championing service transitions from projects What we're looking for: Experience in implementing and supporting applications Ability to understand business processes and operate cross-functionally to resolve technical problems for application software … Analytical and presentation skills Good business acumen Ability to work well in a team environment (i.e. IT Colleagues and Users, especially end users in the business), and autonomously Good customer service skills Flexible and able to make good judgement, where applicable Able to influence and convince users even at Management level with new ideas and proposals to improve More ❯

supporting our clients to help our solutions get ever closer to meeting their bespoke business process needs. Essential Expertise Strong experience in extending Dynamics 365 CE solutions in Sales, Customer Service, Customer Journeys (Marketing) and Field Service Continuous development of skills within Dynamics 365 CE and the Power Platform Proven experience in delivering C# plugins and … within Dynamics 365 CE applications Delivery of low-code plugins and/or PCF controls within Power Apps Solution validation inside and outside of Dynamics 365 CE, challenging the customer and teammates alike and being able to identify when other alternatives may be more suitable Strong communication skills, with the ability to convey technical information to non-technical stakeholders More ❯

stage youre at in your career; with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing … comprehensive network repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Magdalene is hiring a Service Support Specialist to join its Network Operations Centre in the UK. The role is hybrid, requiring 5 days per week at the HQ in St Ives, Cambridgeshire, with the … remainder remote. Youll support a key customer by delivering high-quality administration and customer service, assisting field engineers and contractors, managing maintenance schedules, and updating ticket systems. Responsibilities include monitoring site alarms and CCTV, maintaining trackers, producing reports, and ensuring smooth site transitions. Youll collaborate with NOC colleagues, engineers, and customers in a fast-paced environment. Additional More ❯

candidates must be current holders of a PVG or Basic Disclosure. We are currently recruiting across the following disciplines: - Administrator - Reception - PA/Exec Asst - Logistic Administrator - Recruitment Administrator - Customer Service Advisor - Finance Administrator - Customer Service Coordinator The successful candidates will: - Have an eye for detail and be confident inputting high volumes of information - Have experience More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What Were Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or IT More ❯

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience … within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding … business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider More ❯

Digital Workplace Service Desk Manager £500-550 per day (Outside IR35) Manchester - Required to go on-site once every 2 weeks 6 months A Digital Service Desk Manager is required for our public sector client who are based in Manchester. The successful candidate will join the senior leadership team to focus on digital, user and customer experience … within the organisation. In this role, you will also be accountable for the service desk and operational delivery team with an awareness of knowing what needs to be delivered by both teams. Responsibilities: Whilst overlooking the service desk function, your main priority will be on the customer and user experience, working closely with senior stakeholders in understanding … business needs and requirements and adapting this to further improve on and deliver critical services. On the Operation delivery side, you will focus on service transition, disaster recovery, business relationship management, establishing stakeholder relationships. You will play a key role in innovating, advising and updating the strategy whilst providing leadership to the service desk manager and the wider More ❯

business. Present pipeline insights across the business ensuring a high level of data integrity through collaboration with the Commercial team. Ensure collaborative and effective communication with critical teams including customer support, customer success, implementation, customer service delivery and product. Design Sales technology roadmap and influence investment Implement a Rhythm of business for the commercial team that … to demonstrate the highest standards of discretion and integrity. Strong with managing structured and unstructured data to provide insights. Excellent collaborator and experience working cross business including with Finance, Customer success and Service Are a strategic thinker with a hands-on approach. Compensation? Salary & Bonus: Dependent on experience, and skills Benefits at Conferma At Conferma we understand that More ❯

owning them to resolution. Answering and logging all incidents/requests whether received via phone, email or face to face. Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion. Create and administer user and email accounts for the companies Active Directory and Office365 systems. Installation, configuration and support of Microsoft Operating systems … best practice - Antivirus, Backup/Restore Hardware build and repair including peripherals Maintain and administer mobile phones and their operating systems Support of video conferencing equipment Develop and expand Service Desk knowledge base Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary Project a positive image of … IT and maintain/develop good working relationships with both internal and external customers to improve service delivery. PERSON PROFILE: QUALIFICATIONS, SKILLS AND EXPERIENCE An aptitude for learning and a passion for technology Hardware repair skills preferable Knowledge of mobile phones and their operating systems specifically iOS and Android Exceptional customer service skills Excellent written as well More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Role: Account Manager Industry: IT Managed Services Location: Redhill (hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Industry: IT Managed Services Location: Reigate/South of England (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and cross-selling opportunities across a … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Industry: IT Managed Services Location: Reigate/South of England (Hybrid) Salary: £30,000 basic + £15,000 OTE About the Role We are looking for a motivated and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service … client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support. * Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction. * Identify upselling and cross-selling opportunities across a … and effective resolutions. * Support contract renewals, negotiate pricing where required, and ensure client retention. * Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting. * Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

cloud technologies? If so, this 3rd Line Engineer opportunity could be a strong fit for you. The Role As a 3rd Line Engineer, you will be part of a service desk team handling escalations and advanced troubleshooting. You will work closely with clients to resolve technical issues, provide onsite support where required, and contribute to maintaining a high-quality … IT service. You will also play a key role in supporting junior engineers and ensuring service desk standards are consistently met. Key responsibilities include: Managing 3rd line escalations across a range of technologies Providing onsite technical support when required (a driving licence is essential) Supporting and mentoring junior team members Maintaining accurate documentation to improve consistency and service delivery Participating in an on-call rota (with additional pay) Ensuring KPIs and SLAs are achieved and customer service standards are upheld What We’re Looking For To succeed in this role, you will need to demonstrate strong technical knowledge, confidence under pressure, and excellent problem-solving skills. Key skills and experience: Background in an MSP or More ❯

This is an exciting opportunity to join a well-established company with clear progression routes. If you are driven with great communication skills and a willingness to achieve high customer satisfaction levels, then this could be the ideal role for you! Details of this Helpdesk Administrator position include: Act as the first point of contact via telephone and email … for all customer enquiries, accurately recording job details in the IT system. Plan and coordinate engineers’ schedules in line with SLA requirements. Provide support to engineers and the parts dispatch team to ensure smooth operations. Confirm job completion and supply customers with all relevant updates and information. To bag yourself an interview for this role you will have/… be: Solid customer service experience Strong administration experience Strong customer service skills. Excellent communication and interpersonal skills. Time management. Professional telephone etiquette. Organised and methodical. This is a great opportunity for the right candidate to work for a company that really values their employees and where hard work is rewarded! If you want to work for More ❯

Manager, the role will be responsible for providing high quality support of AJ Bell’s trading platform, helping to develop, refine and maintain processes and improvements and providing excellent customer service to the business and our clients. Where appropriate, the role will also be responsible for providing support on incidents that are escalated by the Application Support Manager. … Ensure that documented departmental procedures are kept up to date. Monitoring of production environment (Windows, Linux and IBM System I). Log and manage issues with 3rd parties, ensuring service levels and user updates are maintained. Root cause analysis – identifying underlying root causes for recurring issues. Supporting project work as agreed with the Application Support Manager. Varied involvement in … ordination with users regarding owned change. Providing cover for other team members as required. Ensure that all duties are carried out with the aim of protecting customers and improving customer experience. Supporting and enabling the business to achieve its regulatory requirements, including consumer duty. Highlighting potential risks and reporting them to the relevant person. Completing annual objectives and displaying More ❯

run business based in West Yorkshire, specialising in the supply of high-quality hides and leathers to customers across the UK and beyond. With a reputation built on quality, service, and adaptability, we combine the reliability of a trusted wholesaler with the energy and creativity of a close knit team. From supporting independent makers to partnering with global manufacturers … from manual to digital operations, introducing innovative technologies such as WMS, scanning tools, and data dashboards. Innovation & Process Design : Bring fresh ideas to streamline workflows, improve accuracy, and enhance customer satisfaction. Operational Leadership : Oversee daily warehouse functions including goods-in, stock control, picking, packing, dispatch, and returns. Inventory Management : Keep stock systems accurate and up to date, ensuring traceability … warehouse equipment and facilities. Health & Safety : Ensure compliance with statutory and company safety standards, conducting regular risk assessments and embedding best practice. Collaboration : Work closely with sales, purchasing, and customer service to align warehouse operations with broader business goals. Person Specification Essential Degree in Business, Logistics, Supply Chain Management, or a related discipline (or equivalent practical experience). More ❯

Are you looking to kickstart your IT career with a company that values innovation and outstanding customer service? We’re looking for an IT Support Engineer Apprentice to join our team at Bubble IT and develop hands-on skills in a fast-paced, supportive environment. Bubble IT is a leading provider of managed IT services, cloud solutions, and … needing technical help. You’ll gain hands-on experience resolving a range of IT issues and developing your knowledge across hardware, software, and network support. Responsibilities: Providing high-quality customer service and technical support over the phone and via a ticketing system. Logging and managing IT support tickets, resolving common issues such as password resets, network faults, and … hardware problems. Supporting the resolution of 1st and 2nd line technical incidents in line with SLAs. Prioritising and managing your workload effectively. Meeting key performance targets and service standards. Contributing to process and technical improvements. Following company procedures, policies, and values at all times. What we’re looking for: We’re looking for a motivated and adaptable individual with More ❯

to understand or troubleshoot unexpected behaviors or to answer technical questions about the platform and it's environment. As the successful candidate you will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case … This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Required. 2-4+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Personal commitment to quality and customer service Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Good experience writing or debugging JavaScript (or other object orientated languages) Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. More ❯

to understand or troubleshoot unexpected behaviors or to answer technical questions about the platform and it's environment. As the successful candidate you will be committed to providing amazing customer support experiences, using skills that include building trust, showing empathy and excellent communication to answer customer questions and resolve issues through various technologies including web, chat, email, case … This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. Required. 2-4+ years customer facing technical support experience Ability to troubleshoot difficult technical issues with ease and complexity Ability to read basic Java/JavaScript code Personal commitment to quality and customer service Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience in one (or more) of the following: JavaScript, CSS, HTML, XML Good experience writing or debugging JavaScript (or other object orientated languages) Good experience in using browser debug tools, i.e. F11 tools in IE, Firebug, Chrome developer tools, etc. More ❯