301 to 325 of 3,592 Customer Service Jobs in the UK

answer is yes, then we want to talk to you! We are looking for an enthusiastic individual to join our Team. As a dedicated Service Desk Technician, you will be the first point of contact for all IT related incidents and service requests, responsible for performing remote troubleshooting … and determining appropriate solutions based on the information collected and provided by customers. Excellent customer service is required and accompanied by good IT technical skills. The need to accurately capture and handle all calls with the goal of resolving as many as possible at the first point of … contact (first time fix) and ensuring service levels and targets are met as well as meeting customer satisfaction and continuous service delivery demands is essential. The successful candidate will be expected to work a regular shift pattern as well as out of hours support (via an on More ❯

value-added resellers in the UK. Today, they are an independent UK company with full geographic coverage, and our skilled workforce serves a diverse customer base across the public and private sector. They have won awards for their ability to help organisations and users achieve more with technology. They … impact home. This is an exciting opportunity for an Administrator at the office in Livingston. In this role you will manage relationships across bespoke customer contracts that require the Hardware Support Team to deliver a repairs and maintenance support service, as well as supporting customer contacts via … phone, email and through self-service portals. LOCATION: Livingston JOB SPECIFICATION: Maintaining a high level of customer service for all support queries, as well as taking ownership of user problems. Supporting users/customers in all hardware support returns and repairs Managing the supply of new equipment More ❯

Security Analyst – 2nd Line SDA Division: ICT Services Department: ICT Service Desk Operations Reports to: Service Desk Team Leader Main Goal The Service Desk Analyst - Security Analyst (2nd line) role is to support the stable operation of clients Infrastructure and Applications with a specific focus on IT … Security. Providing 2nd line support to all employees and companies that fall under a Managed Service Contract. Responsibilities/Tasks Interrogation of the Service Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within … SLA timescales. Responding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions. Provide customer service to internal and external customers to ensure a consistent experience. Adopt a proactive approach towards all client More ❯

inclusivity and offer a wide range of benefits to support staff wellbeing. Your Future Starts Here PURPOSE OF JOB: The purpose of the DaaS Service Desk Agent is to deliver excellent customer service through continuous improvement that gives customer confidence, you will do this by understanding … customer’s needs, delivering technical excellence, and ensuring communication is concise, responsive and of a high quality. KEY RESPONSIBILITIES: Daily management and prioritisation of your own workload (assigned ticket queue) and escalating to senior Managers when necessary. Meeting/exceeding target SLAs (first response, resolution, update cadence) Managing the … end-to-end processes ensuring the end users receive the highest level of service Manage the communication between external Partners and Bytes. Processing of DoA and Warranty requests Processing of general service queries (billing, onboarding etc) Processing of New Device Request Processing of Mult user access request (Office More ❯

Olivya is an AI-driven customer engagement platform designed to scale customer service without increasing team size. It offers features such as multi-channel support, personalized customer profiles, and advanced analytics. The platform allows businesses to respond to customer queries, solve issues, escalate when needed … and log interactions. Olivya also focuses on building deep customer relationships by creating detailed profiles based on hobbies, interests, and lifestyle signals. Pricing plans range from basic options for startups to enterprise-level solutions with unlimited features. Job Overview: AI-driven customer engagement platform for scaling customer service with personalized experiences and multi-channel support. Minimum Requirements: Proven experience in coding, particularly with Flask, Nginx and Gunicorn (required) Familiarity with Google Compute Engine (required) Experience with Docker and Kubernetes (required) Experience in marketing, preferably within the technology industry, with a proven track record of successful More ❯

Field Service Engineer/Helpdesk Support - MSP Experience Required Location: Bridgewater Job Type: Full-Time Salary: Competitive, based on experience We are looking for a Field Service Engineer/Helpdesk Support professional with Managed Service Provider (MSP) experience to join our growing team. This role involves both … maintain IT infrastructure, including servers, desktops, and network equipment Manage user accounts, email, and access permissions in Microsoft 365 and Active Directory Deliver outstanding customer service and ensure high levels of client satisfaction Document all support requests, troubleshooting steps, and resolutions in the helpdesk system Assist with IT … to escalate and resolve complex technical issues What We're Looking For: Experience working at an MSP is essential Previous experience as a Field Service Engineer handling client site visits Strong knowledge of Microsoft 365, Windows Server, and Active Directory Familiarity with networking concepts (firewalls, VPNs, switches, routers) Ability More ❯

The position holder is responsible for the delivery of a security service that provides protection for people, property and general assets in accordance with contractual requirements and company standards. To contribute to operational excellence and business performance improvement. G4S is recruiting for a Mobile Patrol Officer to work in … G4S, you are more than a Security Guard. You'll ensure the safety of our customers' staff, their buildings, and assets, whilst providing excellent customer service with a smile. We pride ourselves on delivering excellent customer service in a safe and secure environment. Other duties include … courteous image to all internal and external customers. To carry out duties in accordance with Company, legal and statutory requirements and to follow agreed service delivery processes and specific customer instructions. To maintain accurate written records and electronic data logs in an accurate and timely manner to demonstrate More ❯

excellence receive the opportunity, support, and development they need to grow, thrive, and realise their greatest potential all while supporting the Firm's client service principles of excellence, strategic partnership, commercial instinct, integrated strengths, innovation, and collaboration across our international firm. If you enjoy working with team members whose … defining characteristics are exceptional client service, initiative, professionalism, responsiveness, and adaptability, you may be the person we are seeking to join our Information Technology department in our London office as a Service Desk Analyst on a 6 month fixed term contract. Purpose of the role: Working under the … operational supervision of the Service Desk Team Leader and reporting into the Customer Services Manager, the IT Service Desk Team are responsible for providing the First Line IT Support service for approved IT services and systems. Phone-based, they are responsible for management and escalation of More ❯

projects to prevent claims for delays. Provide basic calculations for products, consulting the Structural Engineering team when needed. Answer technical queries promptly with high customer service standards. Attend office and site visits to develop relationships and resolve technical issues, providing reports afterward. Uphold a customer-first service culture. Develop and maintain client relationships, with regular communication. Record and monitor customer service issues, including additional costs incurred. Coach customers and conduct product presentations and training sessions. Support colleagues in exceeding targets and meet KPIs. Perform other tasks as required by market and business conditions. Key More ❯

management; enabling them to run their businesses, identify opportunities for growth, manage their properties, collect rent, communicate with their clients, and deliver an outstanding customer experience, every time. What you'll be doing Reporting to our Senior Director, Customer Success & Training you will play a key role as … part of the Customer Success Leadership team. You will be responsible for: Developing and maintaining a unique understanding and executive level working relationship with our Enterprise customers & prospects, understanding their business strategy and plans to ensure they and Reapit are aligned. Take ownership of a portfolio of assigned Enterprise … providing them with a single point of accountability and working with internal teams to enhance engagement, increase product adoption and overall value realisation. Delivering Customer service excellence through regular meetings and engagement, ensuring SLAs are consistently met and Customer expectations are exceeded at every opportunity, in order More ❯

Lucrative new business field sales role selling service contracts Business Development Manager - Service Contracts Area: North West BB CH WA CW FY L LL PR WN The Role of Business Development Manager This is a field/home-based business development sales role. You will target B2B businesses … a new business role where you will be responsible for self-generating appointments and building a strong pipeline. You will be selling an essential service with high demand, making the ability to identify and approach the target market crucial. With high order values, there is significant earning potential the … performers exceed 80K. The role is four days in the field and one day working from home. You will be supported by excellent operational service levels, outstanding customer service, and a world-class marketing team. As a Business Development Manager, you will present tailored solutions to prospective More ❯

Field Service Engineer Location: Chester and surrounding areas Hours: 8:30 AM - 5:00 PM (Flexible) Salary: £36,000 - £38,000 (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of … Analogue & Digital CCTV Systems across public highways, shopping malls, custodial facilities, and general areas. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM). Update … status and outcomes. What We're Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems). Strong customer service skills. Knowledge of Access Control systems with Site Mustering (advantageous). A valid driving license. Flexibility with working hours when required. Desirable More ❯

Field Service Engineer Location: (preferably located in either Luton, Oxford, Reading, Bedford). Hours: 8:30 AM - 5:00 PM (Flexible) Salary: Negotiable dependent on experience (DOE) + Vehicle About the Role: We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance … complex Analogue & Digital CCTV Systems including vehicle CCTV systems and other driver aid systems. Manage and maintain functional and managed control rooms. Provide excellent customer service while working to Service Level Agreements (SLAs). Support and maintain Perimeter Detection Systems. Execute planned preventative maintenance (PPM) Update the … Looking For: Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems) Experience with on vehicle CCTV is desirable Strong customer service skills. Strong knowledge of DVRs and components A valid driving license Flexibility with working hours when required Desirable experience with: PIDs, Galaxy More ❯

CUSTOMER OPERATIONS LEAD We’re on the hunt for an experienced Customer Operations Lead to join and exciting tech business that is startup that’s – They have “started up” now scaling up! This role is perfect for someone who’s been through Series A or B growth and … pains of a scaling startup. You'll bring that experience to help us design processes, implement KPIs, and ensure that every part of the Customer Service and Operations journey runs like a well-oiled machine. CUSTOMER OPERATIONS LEAD ROLE Process building and refining – Design and implement scalable … especially around onboarding and case routing. Spot gaps and fix them before they become issues. Hands-on problem solving – Whether it’s sifting through customer queries or shadowing the CS team, you’ll dive in to really understand what’s working (and what’s not). Zooming out to More ❯

consulting Structural Engineering team if needed. Produce operation and maintenance manuals with Detailers and Engineers as requested. Respond to technical queries promptly with high customer service standards. Attend site visits to develop relationships, resolve technical issues, and develop product design, with follow-up reports. Uphold a customer-first service culture. Develop and maintain client relationships with regular communication. Record and monitor customer service issues, providing reports including additional costs incurred. Coach customers with product presentations and conduct site installation training. Support colleagues to exceed targets and meet KPIs. Perform other reasonable tasks as More ❯

Service Desk Analyst Employment Type: Permanent Location: London - On Site My London client is looking for an IT Service Delivery Expert whose responsibilities are aimed at ensuring effective service delivery and continuous improvement in operations and customer service, including the end users for the accurate … use of corporate applications and systems. You will play a key role in driving excellent customer satisfaction, successful project delivery, managing stakeholders, and fostering a collaborative environment. Additionally, you will manage escalations, monitor service desk performance, and drive continuous improvements in service delivery in conjunction with the … ICT Service Desk Lead and other ICT colleagues. This role reports to the IT Infrastructure and Business Applications Director. The role encompasses the following key activities and responsibilities: Oversight of daily operations of the ICT team to support the Team Lead in driving continuous improvements in operations and customer More ❯

Our client is seeking a skilled Customer Service Sales Executive . The role is offered as a full-time permanent position, working from home one day a week (currently Friday). Compensation and Benefits Salary: excellent salary and benefits Location: Dartford Hours: 8.30 am to 5.00 pm Benefits … Rota basis. Role Overview Working in a team of 5, the overall purpose of the role is to grow sales and ensure an excellent customer experience. The key responsibilities include building strong and sustainable relationships with customers, acting as a trustworthy advisor, delivering excellent customer service, and … Centres and Operations to ensure smooth transactions. Performance Metrics Average Order Value Value Conversation Rate Conversation Rate/Quote Hit Rate Quote Follow Up Customer Satisfaction Other agreed KPI's Qualifications and Skills Relevant education and/or relevant work experience Fluent in English - both in writing and speaking More ❯

the Maintenance and Repair of equipment used on large distribution vehicles. Our customers are even busier than ever before, so providing high levels of customer care is paramount for the success of our business as well as all of our employees. Duties and Responsibilities Installation, servicing and repair of … costs of stock used on contract accounts and maximising revenue generation in all areas. Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers. Ensure relevant safety checks are carried out on the company van on a daily basis. Maintain product and customer requirements knowledge to meet ISO9002 standards at all times. Liaise with central control and/or the service centre regarding job start and completion times, downtime and overtime authorisation; cost updates and customer purchase orders. Complete all relevant paperwork and online (PDA) requirements enabling central control and More ❯

Service Engineer - Security Johnson Controls - A global market leader in engineering and integrated solutions, renowned for our cutting-edge technology in the Fire & Security sector. We proudly represent a portfolio of trusted fire & security brands, including Tyco, ADT, WOT, Esotec, and more. Join our CDS brand, where we are … we need individuals who share our vision and desire to contribute to making the world a safer place. What You Will Do As an Service Engineer, you will be responsible for servicing Security Systems, including Intruder Alarms, CCTV, and Access Control Systems. You will bring your exceptional customer service skills and technical expertise to ensure installations meet industry standards. We are looking for proactive engineers who can anticipate and resolve issues before they arise. This is an exciting opportunity to join a market-leading brand with unparalleled career growth potential. How You Will Do It • Deliver More ❯

business needs. Required Skills & Experience 4-8 years of experience in Microsoft Power Platform & Dynamics 365 development . Expertise in Dynamics 365 Configuration (Sales, Customer Service, Field Service, Customer Insights). Strong understanding of Dataverse and database methodologies. Experience developing Power Pages or other portal technologies. More ❯

Join Our Team as a Service Desk Analyst! Location: Warrington- fully office based while temping Contract Type: Temp To Perm Hourly Rate: £12.82 We're on the lookout for a dedicated and enthusiastic Service Desk Analyst to join our vibrant team in Warrington! If you thrive in a … client-facing IT environment and have a passion for providing outstanding customer service, we want to hear from you! What You'll Do: As a Service Desk Analyst, you'll be the first line of support for our valued customers. Your role will include: Handling incoming queries … and issues with professionalism and efficiency. Utilising service management systems (like Axios Assyst, ServiceNow, or Zendesk) to manage and resolve tickets. Developing and nurturing strong relationships with customers. Ensuring compliance with ITIL framework practises in your daily operations. Collaborating with team members to deliver exceptional service under pressure. More ❯

travel packages to America and Canada. You must develop a strong portfolio of clients that will book with you yearly. You must manage the customer experience, understanding their needs and providing an outstanding level of customer service and product expertise. The great news about the role is … behind you, including great experience of selling long haul tailor-made holidays. Sales Consultant Key Responsibilities: Taking enquiries through various channels, listening to your customer's needs, and using your extensive travel knowledge to tailor-make a variety of exciting trips. Suggesting potential itineraries and products, offering a full … travel service to help maximise the customer's travel experience and the value of the booking, thus providing the customer with an exceptional experience. Ensuring that all arrangements are booked to the customer's satisfaction. Be responsible for making sure that all payments are taken correctly More ❯

Engineer. Principal Accountabilities Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. 1st level troubleshooting with customers and assist them as their escalation point of … contact. Maintain secure operations and keep the environment tidy Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff Periodical status report to line manager. Knowledge, Skills, Experience and Key Competencies Wide knowledge and proficiency in PC software like More ❯

Engineer - Principal Accountabilities Hands on Desktop/Laptop PC Support Skill. Network and PC implementation and optimisation. Understand and detailed planning and designing for customer's PC and Network. PC/Network/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support … acceptance testing. Vendor negotiation and control. Development and implementation for new features and services. Establish and cease PC/Desktop Security systems. Project and service delivery schedule management. Careful consideration to ensure profitable systems and implementation. 1st level troubleshooting with customers and assist them as their escalation point of … contact. Maintain secure operations and keep the environment tidy. Documented approach for implementation and modification. Visit customer premises when required for project or maintenance contract work incl cover staff. Periodical status report to line manager. IT Helpdesk Engineer - Knowledge, Skills, Experience and Key Competencies Wide knowledge and proficiency in More ❯

Service Desk Analyst YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission … we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity More ❯