CRM Functional Lead — Microsoft Dynamics (Sales, Marketing & Case Management)
- Hiring Organisation
- Marsh & McLennan Companies
- Location
- London, UK
validate deliveries through testing, and enable users through training and documentation. The ideal candidate has practical CRM experience across Sales, Marketing and Case/Service modules, strong communication skills, and the ability to manage multiple priorities across time zones.We will count on you to:Partner with business stakeholders (Sales … elicit, document, and validate business requirements, user stories, and acceptance criteria.Translate business needs into functional designs and process flows for Dynamics 365 (Sales, Marketing, Customer Service/Case Management) and related integrations.Facilitate grooming and prioritisation sessions with Product Owners, Business SMEs, and Development/Integration teams.Create and maintain ...