851 to 875 of 2,630 Customer Service Jobs in the UK

difference in your career, your team, and your impact. Your Career: As an Application Specialist at MHR, you will play a vital role in developing your problem-solving and customer service skills while gaining hands-on experience in managing and resolving customer queries. You will be trained to handle first-level support, triage cases, and collaborate with … teams to resolve issues efficiently. This role offers opportunities for professional growth as you gain experience with our products, tools like Salesforce, and internal processes. Your dedication to improving customer experiences and solving complex problems will contribute significantly to your own career development and MHR’s success. Your Team: You will work closely with a collaborative team that is … committed to providing excellent support to MHR customers. As the first point of contact for customer queries, you will collaborate with colleagues across various departments to ensure timely resolutions. Together, you will drive continuous improvement in customer support processes, sharing insights and solutions to enhance the overall support experience. Your role will involve working with second-level support More ❯

30pm. Your responsibilities day to day will be: Ensure phone answering takes priority and is answered in line with company guidelines (3 rings). Log all relevant queries on Customer Relationship Management system (Salesforce), ensure Service Level Agreements (SLA) are met and notes are kept up to date on ongoing cases. Resolve all ‘owned’ queries in line with … company guidelines/SLAs. Manage customer expectations always – quoting realistic timeframes to complete tasks. Pass any sales opportunities identified through customer conversation to the Account Manager. Ensure Salesforce and GDPR rules are adhered to in line with company requirements. Continual Improvement - Identify process or procedures, providing evidence of change details/benefits to the Line Manager. Keep up … in an admin heavy/office environment. Experience in working as part of a team Telecoms knowledge/experience in the industry is desirable Proficient in the use of Customer Service Management system – Salesforce is desirable Proficient in the use of Microsoft packages e.g. Outlook, Word, Excel The ability to prioritise tasks, with strong organisational and time management More ❯

to deliver robust, scalable solutions for enterprise clients. This is your opportunity to take ownership of high-impact projects spanning virtual, physical, and cloud environments-driving performance, resilience, and customer confidence. Ready to make an impact on mission-critical infrastructure solutions? Apply now and shape the future of enterprise connectivity. Key Responsibilities: Requirements Definition and Design: Define customer … Tracking: Outline project plans, update progress of execution, including recovery plans. Conduct revenue and profit analysis. Technology Trends and Product Development: Research and identify emerging technology trends relevant to customer needs and business strategy Identify technology trends, Create new products. Provide strategic input into product roadmaps and innovation initiatives. Sales and Pre-sales Management: Drive and manage technology evaluation … Plan and handle presentations to customers, third parties, and suppliers. Attend meetings with relevant parties. Project Leadership and Coordination: Organize and lead project staff. Notify line manager of issues, customer complaints, and new business opportunities. Escalate issues, customer complaints, and new business opportunities to the line manager. Travel to various offices as required. Documentation and Training: Create project More ❯

the daily delivery of functions to the wider business for BDO and our Clients. Working on the IT Client Services team, you will record and resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide … customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements. Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations … of contact for any escalation for users throughout the business and external clients Effective Queue Management and Triage aligned to agreed KPI's. You'll be someone with: Essential: Customer Service Experience via phone call and emails Proven Experience of Incident Management Systems (ServiceNow) Considerable experience in a 1st Line level IT support role Excellent communication skills, both More ❯

will be required to work onsite at the Farnborough office 3 days a week and must have a valid driving license, as this role involves ad hoc travel to customer sites and international travel. This job requires security clearance or the willingness and ability to obtain and maintain security clearance. Duties/Responsibilities of Position: Responsible for field installation … hardened and secured in accordance with industry best practice. Domain Controller Administration ensure high availability and monitor replication. Implement periodic patching schedules for all PCs and Windows Servers in customer environments. Deploy and configure suitable anti-virus solutions for all servers and workstations. Deploy, configure, and maintain Security Information and Event Management (SIEM) solutions. Document and provide knowledge transfer … customers with hardware and software upgrades. Act as the interface for New Infrastructure Introduction. Help customers with equipment configuration. Provide training on infrastructure operations. Provide remote support to the customer base. Participate in customer technical assistance troubleshooting calls. Participate in an on-call rotation to provide 24x7 support to the customer base. Requires 25-50% travel, including More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

their best ability. We are growing quickly and need to recruit another valued member of the team. Could that be you? Role Summary You will provide support to the Service Operations Manager and Senior Support Analyst in dealing with customer incidents and requests, maintaining asset management records, diagnosing software application issues and supporting the engineering and product teams … comparable experience should still apply if they believe they can demonstrate the right attitude and aptitude, and/or have transferable skills. Although the role is primarily focused on customer support you will have the opportunity to spend time and become involved in every aspect of our organisation, should you desire. We work predominantly in the rail sector across … a broad range of cutting edge technology challenges - and an interest in rail would be advantageous. Responsibilities ● Provide a high level of customer service to our client base. ● Learn our application and service to provide technical support. ● Carrying out technical troubleshooting of in-service devices via VPN using command line and GUI. ● Operate our ticketing system More ❯

customers when using the online services and making orders. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided. Why join our client? Growing organisation Hybrid working after probation Progression in time Training Outstanding benefits Responsibilities of the Customer Service Advisor include: Answer customer queries via email or on the telephone Provide technical support and troubleshoot any issues Report and escalate any complex issues to the correct authorities Log customer calls on to in house system Support customers before and after service is completed Maintain a high level of knowledge for the services provided Key skills include: Communicating at a high More ❯

Experience of electrical/mechanical maintenance, testing & fault finding on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge … diagnose and repair faults. • Capable of completing essential paperwork in accurate and timely manner. • Competent in using electronic devices (Knowledge of Concept desirable). • Full UK Drivers licence. • Excellent customer service skills. • Protection of Vulnerable Groups (Scotland)Act 2007 (PVG) in relation to this type of work is applicable for children. • CRB check will be required. What's More ❯

Digital Product Manager - Mobile Banking Transformation Robert Half is supporting Protiviti Consulting on a major global transformation programme , redesigning and consolidating contact centre customer journeys into the mobile banking app to increase adoption and improve customer experience. This is a hands-on Digital Product Manager role , reporting at a global level and working with cross-market teams. You … ll own the end-to-end design and delivery of mobile banking product features that bring customer service and support journeys directly into the app across multiple regions. Contract Assignment Details: Location: London (Hybrid 1-2 days per week) OR Hong Kong (Hybrid) Duration: Initial 3-6 months (with potential extension) Day Rate: £400 p/day PAYE … onboarding and technology setup (approx. 2 weeks turnaround) Role Responsibilities: Own and deliver digital product features within the mobile banking app. Redesign and integrate contact centre journeys (support requests, service enquiries, issue resolution) into the app. Define product roadmaps and manage the full lifecycle from requirements through to launch. Collaborate with UX, technology, and operations teams to simplify customer More ❯

Employer description: Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft … Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology. Overview: We are looking for an eager candidate … to join us as an apprentice to support the current Service Desk team as we grow our customer base. You will have the opportunity to gain valuable skills, knowledge and experience as you complete an IT Level 3 apprenticeship eventually leading to Microsoft and Azure certifications. Responsibilities: Logging and triaging tickets (phone/email) New laptop/desktop More ❯

Posting Date: 14th January 2025 Function: Managed Services - Networks Location: Birmingham, Hatfield, Sheffield or London This highly technical Network Implementation Specialist role involves implementing the latest technology to meet customer needs. You will execute workstreams in delivering customer service for multiple accounts, proactively managing customer needs to ensure high satisfaction and exceeding expectations. We configure, test … troubleshoot, and monitor customer networks to ensure resilience and availability. What you'll be doing Configuring, implementing, testing, and troubleshooting IT infrastructure Translating customer requirements into configurations, diagrams, and instructions Providing technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with customers and other BT teams during production and delivery What we would More ❯

issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email. … You'll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary. If you are interested in hearing More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

Business Advisory Analyst (Maternity Cover) Business Advisory Analyst Mid-Level Full time Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in … our approach, customer focused and determined to make a positive difference to our policyholders. We're looking for a Business Advisory Analyst with strong expertise in Claims Processing (P1) to join our team on a maternity cover basis. If you have a passion for providing excellent service and supporting customers at their most vulnerable moments, this could be … Advisory Analyst, you will be responsible for managing Individual Protection claims from initial notification through to final settlement. You'll operate within an agreed level of authority and ensure service standards are consistently met. Your key responsibilities will include: Assessing claims in line with the client's claims philosophy and policy terms and conditions. Communicating with members, clients, doctors More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

continually enhancing our skills and services. There has never been a better time to join EQ. As a senior member of the team, providing an efficient, accurate and friendly service to all our colleagues and customers will be second nature to you. Striving to support your team and identifying improvements in our processes, demonstrate initiative, judgement and certainty. The … million pension scheme members and paying three million people over £21bn a year. Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836. Core duties and responsibilities: Will be providing administration service to customers, working to Service Levels with adherence to quality targets. Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues is a big part of what you will be doing. Will be expected to have engagement with our client contacts helping to resolve complex customer enquiries based on competent working More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

role: We are looking for an Office Administrator to coordinate and administer the company's operations, ensuring the office is managed and maintained. This role involves providing first-line customer support and assisting the Director and sales team. You should ideally possess experience and knowledge in carrying out office management duties, be capable of giving first-line customer support, and be adept at supporting both the director and the sales team within the business. Key duties include: Office Management duties Finance Admin Assistance First line customer service Account Management assistance Customer Proposals & Order Management PA support for Director and Sales CRM data entry Basic HR Duties - record-keeping/arranging reviews etc About you … skills Proactive in seeking out opportunities for self-development Ability to build effective working relationships Experience and knowledge in carrying out office management duties Experience in giving first-line customer support Experience in supporting a director and sales team Telecoms/IT experience is desirable, but not essential What we offer: Your birthday off 23 days holiday + bank More ❯

role: We are looking for an Office Administrator to coordinate and administer the company's operations, ensuring the office is managed and maintained. This role involves providing first-line customer support and assisting the Director and sales team. You should ideally possess experience and knowledge in carrying out office management duties, be capable of giving first-line customer support, and be adept at supporting both the director and the sales team within the business. Key duties include: Office Management duties Finance Admin Assistance First line customer service Account Management assistance Customer Proposals & Order Management PA support for Director and Sales CRM data entry Basic HR Duties - record-keeping/arranging reviews etc About you … skills Proactive in seeking out opportunities for self-development Ability to build effective working relationships Experience and knowledge in carrying out office management duties Experience in giving first-line customer support Experience in supporting a director and sales team Telecoms/IT experience is desirable, but not essential What we offer: Your birthday off 23 days holiday + bank More ❯

and the identification and delivery of portfolio and project information that enables the business to proactively plan work activities and make informed budget and resource allocation decisions including Functional Service Provider (FSP) utilization and annual contracting needs The Lead, Resource Demand Strategy will be a member of the Business & Vendor Strategy Management Leadership Team (BVSM-LT). As a … be accountable for establishing a relationship management model with members of PRD Leadership Teams to ensure the effective delivery of BVSM operational support services and a high level of customer satisfaction Job Responsibilities Lead resource planning, utilization and demand management to drive demand utilization across global Research & Development (R&D). Lead and mentor team, fostering high-performance, continuous … or increased responsibilities by creating meaningful assignments, providing appropriate training, and being a champion of succession planning. Fosters/champions a work environment that encourages business innovation and strong customer relationship management. Qualifications Bachelor's degree with 15+ years' experience or a Master's degree with 13+ years' experience Knowledge and experience in drug development and clinical development operations More ❯