trends, issues and provide recommendations that address root causes Ability to handle multiple tasks under pressure Ability to work in a busy and changing environment Strong dedication to quality customerservice What we would like from you: Exceptional interpersonal skills/team player Professionalism and leadership Strong interpersonal, influencing and negotiation skills Self-motivated and willingness to learn More ❯
in search of the best people to join our ever-growing talented team. Responsibilities Lead the identification, assessment, and documentation of operational risks across key business areas, including payments, customerservice, technology, and compliance. Analyze internal processes to detect potential weaknesses or vulnerabilities, focusing on areas such as data security, fraud prevention, and system outages. Conduct scenario analysis More ❯
business insurance related queries - Work with the Navan CSM to ensure useful guidelines are readily available for Marex employees to navigate the online booking system & mobile app - Provide excellent customerservice to solve employees' problems during the travel in real time - Coordinate with other internal teams for system access, maintenance and product upgrades, respond to employees problems and More ❯
the hunt for smart, talented people to join us. At Vorboss, we do the right thing-no matter what. Our unwavering focus on engineering excellence and unrivalled commitment to customerservice is trusted by the most important organisations across the UK and Europe in the technology, pharmaceutical, financial, and e-commerce industries. We're proud to have earned More ❯
the field. Experienced problem solver who can perform well in a fast-paced environment. Ability to adapt to rapidly changing situations as frequently encountered in field remote environments. Excellent customerservice and communication skills (verbal, written) required. Proficiency with MS Office Applications (Outlook, Word, Excel, Teams, Visio, etc.) Knowledge of Apple computers, mobile devices and related applications. Onsite More ❯
changes. About you Qualifications: APMI or EPMI is desirable but not crucial. Experience: Proven track record in occupational pension scheme administration and transformation initiatives. Skills: Strong analytical, communication, and customerservice skills. Proficiency in Microsoft Office and pension administration systems is also important. Attributes: Self-motivated, independent, and a champion of change with a logical approach to problem More ❯
changes. About you Qualifications: APMI or EPMI is desirable but not crucial. Experience: Proven track record in occupational pension scheme administration and transformation initiatives. Skills: Strong analytical, communication, and customerservice skills. Proficiency in Microsoft Office and pension administration systems is also important. Attributes: Self-motivated, independent, and a champion of change with a logical approach to problem More ❯
for cloud. BDO Optimising performance & support with 360 insight into the elite Women's game. ENGLAND & WALES CRICKET BOARD Digitalising orders, boosting efficiency and simplifying communication. STRABAG SYNGENTA Enhancing customerservice with an intuitive online portal for managing insurance policies and claim processing. GRAWE Creating a seamless UX to simplify skin cancer risk assessments and build user trust. More ❯
for cloud. BDO Optimising performance & support with 360 insight into the elite Women's game. ENGLAND & WALES CRICKET BOARD Digitalising orders, boosting efficiency and simplifying communication. STRABAG SYNGENTA Enhancing customerservice with an intuitive online portal for managing insurance policies and claim processing. GRAWE Creating a seamless UX to simplify skin cancer risk assessments and build user trust. More ❯
underground utilities such as fiber optic, telecom, gas, and water lines world-wide. DCI's products are valued for their durable design, ease of use and uncompromising commitment to customer service. DCI is seeking a Business Systems Manager in Kent, WA to manage our cloud-based ERP. This position will include software integrations, leveraging technology-based solutions to achieve … wellness competitions, and most importantly a team of people who will tell you that DCI is the best place they've ever worked. This is evident by our long service team and low turnover. We Celebrate Inclusion: DCI is an equal opportunity employer. Employment at DCI is based solely on a person's merit and qualifications directly related to More ❯
s most advanced AI technology which is disrupting the legal profession. Luminance is looking to hire into its Support function: this team act as the first response to prospective customer and customer issues alike, helping facilitate a seamless execution of Luminance's technology within their own environment. A Support team member is the point of contact for existing … customers, acting as the triage centre for all customer questions or issues. You will be responsible for ticketing, managing and solving all customer queries, either handling them directly or liaising with other departments in the business to provide excellent communication and customer service. You will enjoy managing accounts, and seeing any potential issues through to a resolution. … of the Support team will have a high level of working knowledge of Luminance's products, and will be able to explain how to use product features to solve customer pain points. The ideal candidate will be a real 'people person' with critical thinking skills and a desire to solve problems. Responsibilities Managing customer problems from start to More ❯
Aberdeen, Aberdeen City, City of Aberdeen, United Kingdom
MTrec Ltd Commercial
team. If you are interested and meet the person specification of the job role, please apply below. The Job You’ll be Doing; Provide first level contact to the customer, handling and processing any customer enquiries appropriately and within the required timescale. Work with the account managers and operations team to provide hire solutions. Prepare and issue customer quotations. Check and process any customer orders received and liaise with workshop regarding on time delivery. Ensure all Hire Orders are invoiced monthly or timely invoicing after hire return including any reported damages or losses. Ensure all spreadsheets and systems are maintained and updated accurately. Collaborate with other departments and team members to provide admin support and customerMore ❯
their team. If you are interested and meet the person specification of the job role, please apply below. The Job Youll be Doing; Provide first level contact to the customer, handling and processing any customer enquiries appropriately and within the required timescale. Work with the account managers and operations team to provide hire solutions. Prepare and issue customer quotations. Check and process any customer orders received and liaise with workshop regarding on time delivery. Ensure all Hire Orders are invoiced monthly or timely invoicing after hire return including any reported damages or losses. Ensure all spreadsheets and systems are maintained and updated accurately. Collaborate with other departments and team members to provide admin support and customerMore ❯
Southampton, Hampshire, South East, United Kingdom Hybrid / WFH Options
WHD Consulting Ltd
I am looking for a helpdesk/customer support analyst for my client in Southampton. Work is hybrid model (3 days onsite 2 days home working) and in a shift patter. 4 days on, 4 days off covering 6am till 11pm. Key Responsibilities Provide second Level support to external customers and partners. Answer incoming calls from customers and respond … to inbound communication on cases Monitor group email queue to respond to customer issues logged through our web portal. Identify, analyse and resolve customer issues, documenting work in case notes and knowledge base articles as well as escalating issues as appropriate. Participate in knowledge transfer activities including passing on information to our 1st level teams and partner support … teams. Address and resolve customer concerns in a timely manner and provide a feedback loop to development when indicated. Ensure customers are kept up to date on the status of their case. Coordination and direct involvement in operational problem resolution for customers across the globe. Perform detailed investigation, analysis and resolution of issues and problems for global customers as More ❯
we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯
we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯
we are looking to recruit an Ecommerce Manager to join our team and lead our dual brand marketing activities. Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operations of waltons.co.uk, optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and … campaigns and SEO strategies, working closely with agencies to maximise ROI. Lead content creation and social media engagement to boost brand visibility and traffic. Partner with Supply Chain, Marketing, Customer Services, and Design teams to ensure alignment and exceptional execution. Analyse website and customer data to inform decisions, spot trends, and seize new opportunities. Project manage new functionality More ❯
Description: Marketing & Events Executive Xn Leisure is a leading provider of innovative leisure management software designed to help leisure centres, gyms, and wellness facilities streamline their operations and enhance customer engagement. Our product-driven approach keeps us at the forefront of the industry, and we're committed to building user-centric solutions that deliver real value. We are looking … our offerings. Job Summary: The Marketing and Events Executive will play a crucial role in the development and execution of marketing strategies that drive brand awareness, lead generation, and customer engagement. This role will require close collaboration with the product team to understand our software's features and how they translate into value for our clients. The ideal candidate … educational materials Develop and maintain a content calendar, ensuring timely and relevant distribution across various channels (email, social media, website, etc.) Conduct market research to understand trends, competitors, and customer needs, and use insights to inform marketing strategies Manage and optimise digital marketing channels, including SEO, PPC, and social media advertising Monitor and report on the effectiveness of marketing More ❯
Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar Experience in property management processes such as Income Management, Rents, Service Charges, Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar. Lean or Lean Six Sigma accreditation. As an individual you will have a strong and proven analytical … If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and More ❯
dedicated approach to R&D, problem solving, and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Either working alone or part of the team, we want you to come up with More ❯
brings a methodical approach to problem solving and are able to act quickly in assessing a situation. We want you to relish in the provision of a first class service to our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and More ❯
CustomerService Delivery Specialist Local role based in Portsmouth About Our Client This position is with a well-established organisation in the Technology & Telecoms industry. As a medium-sized company, it is committed to providing innovative solutions and maintaining strong relationships with its customers. Job Description The key responsibilities for the CustomerService Delivery Specialist role … are: Manage customer queries and resolve issues in a timely and professional manner. Coordinate with internal teams to ensure seamless service delivery. Maintain accurate records of customer interactions and transactions. Monitor service performance and identify areas for improvement. Provide updates to customers on the progress of their requests or issues. Assist in the implementation of new … customerservice processes. Contribute to maintaining a high standard of customer satisfaction. Adhere to company policies and regulatory requirements at all times. The Successful Applicant A successful CustomerService Delivery Specialist should have: Previous experience in a customerservice or related role. Strong communication and problem-solving skills. Ability to multitask and work More ❯
QUEENSWAY HOUSE, QUEENSWAY, MIDDLESBROUGH, NORTH YORKSHIRE, England
ANDROMEDA SOLUTIONS LTD
Andromeda Solutions are looking for a friendly and hardworking individual to join their team. This role will involve providing exceptional customer support by addressing queries, resolving issues, and delivering a positive customer experience that upholds the company’s reputation and service standards. Role Main tasks of job: Handle customer enquiries via phone, email, live chat, or … in-person, ensuring prompt and accurate responses. Resolve customer complaints by identifying issues, offering solutions, and following up to ensure satisfaction. Maintain accurate records of customer interactions, transactions, and feedback in the company’s database. Assist customers with product or service information, guiding them to make informed decisions. Collaborate with other departments to address customer needs … and escalate complex issues as required. Process orders, returns, and refunds in line with company policies. Provide support in improving customerservice processes by sharing insights and suggestions. Stay updated on company products, services, and policies to ensure accurate information is shared with customers. Training Level 2 CustomerService at Redcar & Cleveland College. Functional skills Maths More ❯
Gloucester, Gloucestershire, South West, United Kingdom
i2i Independent Recruitment Consultancy Ltd
CustomerService Representative Location: Gloucester Salary: £23,000 + Bonus Hiring Multiple Candidates £23,000 base salary plus annual team bonus | 35-hour working week | Fun team incentives | Ongoing career training and development | Clear opportunities for progression | Free onsite parking | Supportive and inclusive work environment What Youll Be Doing: Responding promptly and professionally to a wide range of … customer queries across various communication channels. Keeping customers updated when follow-ups are required or when arranging service engineer visits. Performing initial triage of connectivity issues and escalating or scheduling engineer support where necessary. Assisting potential customers in understanding the companys products and packages. Working collaboratively with colleagues to ensure customer needs are met effectively. Recommending relevant … products and services that may enhance the customer experience. What Were Looking For: A strong communicator with a natural ability to connect with people. Excellent interpersonal and listening skills. A proactive problem-solver who takes ownership of customer issues. Organised, self-motivated, and adaptable in a fast-paced environment. Someone who thrives on delivering high-quality customerMore ❯
Purpose: The clue’s in the name, this role is all about service. As a CustomerService Advisor you will be the first point of call for many of our customers, whether in store or through one of our online customerservice channels. Impeccable communication skills are essential, along with having the ability to effectively deal … with customer queries in a cool, calm and collected manner. If ‘dedicated’, ‘diligent’ and ‘decisive’ describe you down to a T, then Customer Services may just be the perfect place for you. ROLE + RESPONSIBILITIES: Customer Focus Replies to customer queries articulately, professionally and in a timely manner both in person and online. Aims to provide … an outcome with first-time response or face to face solution. Provides consistent, accurate and helpful information to customers. Ensures customer follow-up is completed within department SLAs and as necessary escalates complaints. Standards Answers queries using accurate and appropriate language in all physical, verbal and written communications. Completes processes efficiently and correctly, specifically transactions on POS or in More ❯