876 to 900 of 2,659 Customer Service Jobs in the UK

Posting Date: 14th January 2025 Function: Managed Services - Networks Location: Birmingham, Hatfield, Sheffield or London This highly technical Network Implementation Specialist role involves implementing the latest technology to meet customer needs. You will execute workstreams in delivering customer service for multiple accounts, proactively managing customer needs to ensure high satisfaction and exceeding expectations. We configure, test … troubleshoot, and monitor customer networks to ensure resilience and availability. What you'll be doing Configuring, implementing, testing, and troubleshooting IT infrastructure Translating customer requirements into configurations, diagrams, and instructions Providing technical escalation within the team for complex issues Leading knowledge-sharing opportunities Working effectively with customers and other BT teams during production and delivery What we would More ❯

issues guiding technicians through complex diagnostics to a fast resolution. You will need to have a strong electronics background with some mechanical understanding as well. You must have good customer service skills to be a success in this role as you will be speaking to customers over various avenues such as telephone, video call, live chat and email. … You'll be working within a small but skilled team made up of three customer support technicians, a field service technician and the customer support manager who you will report into. Some on-call work will be required but you will be paid for this work in addition to your salary. If you are interested in hearing More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

in the UK, awarded the 2022 EMEA Elite Segment Partner of the Year and hold confirmed Product Line Achievements in ITSM Standard, Integrated Risk Management (IRM), Hybrid Project Management, Customer Service Management (CSM) and HRSD. They continue to ensure their team holds complex and varied expertise across every aspect of the Now Platform. Their customers look to them … implementations based on business process requirements · Robust Now Platform Implementation understanding, with in-depth knowledge in additional ServiceNow applications · Able to communicate on complex issues, to meet business and customer requirements to avoid escalations · Keep up to date with current and future market developments, technologies, product and strategies · Ensuring adherence to our coding and design standards, and providing technical … hand-over documentation · Increasing application operating efficiency and adapting to new requirements, as necessary. · Assisting with system testing and UAT · Escalate issues in line with company processes, to ensure customer demands are met · Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer · Recording, qualification and questioning of customer More ❯

Business Advisory Analyst (Maternity Cover) Business Advisory Analyst Mid-Level Full time Are you an experienced claims assessor with an appetite for providing excellent customer service and a desire to support our vulnerable customers when they need it the most If so, look no further for your next career challenge. Here, we pride ourselves on being innovative in … our approach, customer focused and determined to make a positive difference to our policyholders. We're looking for a Business Advisory Analyst with strong expertise in Claims Processing (P1) to join our team on a maternity cover basis. If you have a passion for providing excellent service and supporting customers at their most vulnerable moments, this could be … Advisory Analyst, you will be responsible for managing Individual Protection claims from initial notification through to final settlement. You'll operate within an agreed level of authority and ensure service standards are consistently met. Your key responsibilities will include: Assessing claims in line with the client's claims philosophy and policy terms and conditions. Communicating with members, clients, doctors More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established Bristol based client who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a … keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to set SLA targets. This role … working in Bristol. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

continually enhancing our skills and services. There has never been a better time to join EQ. As a senior member of the team, providing an efficient, accurate and friendly service to all our colleagues and customers will be second nature to you. Striving to support your team and identifying improvements in our processes, demonstrate initiative, judgement and certainty. The … million pension scheme members and paying three million people over £21bn a year. Paymaster works with some of the largest pension schemes in the UK, including the National Health Service scheme with more than 2.6 million members and the Armed Forces Veterans, which we have continuously served since 1836. Core duties and responsibilities: Will be providing administration service to customers, working to Service Levels with adherence to quality targets. Completing/checking and auditing casework and providing constructive feedback, coaching and training to your colleagues is a big part of what you will be doing. Will be expected to have engagement with our client contacts helping to resolve complex customer enquiries based on competent working More ❯

We’re working with a fantastic company that’s looking for a Customer Support Advisor to join their friendly and supportive team. What You’ll Be Doing: Own the customer experience by acting as the first point of contact for all inbound phone calls and emails. Take ownership of technical issues, providing first-line support to resolve service problems swiftly and avoid unnecessary engineer callouts. Support field-based account managers with timely and accurate administrative assistance. Accurately identify customer needs through active listening and clear, empathetic communication. Deliver practical, customer-focused solutions that drive satisfaction and operational efficiency. Investigate and resolve customer complaints, taking accountability for identifying root causes and recommending improvements. What We … re Looking For: Proven experience in a customer service or technical support environment. Excellent verbal and written communication skills, with a confident and professional telephone manner. Strong organisational skills and the ability to prioritise tasks effectively. A proactive, can-do attitude with a passion for delivering outstanding service. Ability to handle pressure, multitask, and meet deadlines without compromising More ❯

role: We are looking for an Office Administrator to coordinate and administer the company's operations, ensuring the office is managed and maintained. This role involves providing first-line customer support and assisting the Director and sales team. You should ideally possess experience and knowledge in carrying out office management duties, be capable of giving first-line customer support, and be adept at supporting both the director and the sales team within the business. Key duties include: Office Management duties Finance Admin Assistance First line customer service Account Management assistance Customer Proposals & Order Management PA support for Director and Sales CRM data entry Basic HR Duties - record-keeping/arranging reviews etc About you … skills Proactive in seeking out opportunities for self-development Ability to build effective working relationships Experience and knowledge in carrying out office management duties Experience in giving first-line customer support Experience in supporting a director and sales team Telecoms/IT experience is desirable, but not essential What we offer: Your birthday off 23 days holiday + bank More ❯

role: We are looking for an Office Administrator to coordinate and administer the company's operations, ensuring the office is managed and maintained. This role involves providing first-line customer support and assisting the Director and sales team. You should ideally possess experience and knowledge in carrying out office management duties, be capable of giving first-line customer support, and be adept at supporting both the director and the sales team within the business. Key duties include: Office Management duties Finance Admin Assistance First line customer service Account Management assistance Customer Proposals & Order Management PA support for Director and Sales CRM data entry Basic HR Duties - record-keeping/arranging reviews etc About you … skills Proactive in seeking out opportunities for self-development Ability to build effective working relationships Experience and knowledge in carrying out office management duties Experience in giving first-line customer support Experience in supporting a director and sales team Telecoms/IT experience is desirable, but not essential What we offer: Your birthday off 23 days holiday + bank More ❯

and the identification and delivery of portfolio and project information that enables the business to proactively plan work activities and make informed budget and resource allocation decisions including Functional Service Provider (FSP) utilization and annual contracting needs The Lead, Resource Demand Strategy will be a member of the Business & Vendor Strategy Management Leadership Team (BVSM-LT). As a … be accountable for establishing a relationship management model with members of PRD Leadership Teams to ensure the effective delivery of BVSM operational support services and a high level of customer satisfaction Job Responsibilities Lead resource planning, utilization and demand management to drive demand utilization across global Research & Development (R&D). Lead and mentor team, fostering high-performance, continuous … or increased responsibilities by creating meaningful assignments, providing appropriate training, and being a champion of succession planning. Fosters/champions a work environment that encourages business innovation and strong customer relationship management. Qualifications Bachelor's degree with 15+ years' experience or a Master's degree with 13+ years' experience Knowledge and experience in drug development and clinical development operations More ❯

Service Desk Analyst - Bristol An exciting opportunity to join an established client of mine based in North Bristol who are seeking a new member of their Helpdesk team which support an internal user base of 700 people. This could be suitable for someone with experience in a 1st line role or perhaps someone with a background in customer service and a keen interest and knowledge of Information Technology areas such as Networking, Windows desktop environments, M365 environments etc. Excellent training opportunities will be provided for the successful candidate. The Service Desk Analyst will be providing 1st line (and some 2nd line level) support via phone, email or face to face and will be working to … M32 motorway network. The team cover a shift pattern operating from 7.30am - 5pm. Good benefits, training and career progression are offered together with a competitive basic salary. If this Service Desk Analyst role sounds of interest please get in touch with your latest CV. People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

fantastic opportunity to work on innovative projects while enjoying the flexibility of hybrid working. Key Responsibilities: Develop and customise solutions using Microsoft Dynamics 365 and Power Platform, including CRM, Customer Services, Sales, and Marketing modules. Collaborate with cross-functional teams to gather requirements and deliver high-quality solutions. Manage enterprise-scale Dataverse instances and ensure optimal performance. utilise tools … field, or equivalent relevant experience. Experience: Minimum of 5 years in Dynamics 365 and Power Platform development and customization. Technical Skills: Proficient in Dynamics 365 and Power Platform (CRM, Customer Services, Sales, and Marketing). Strong knowledge of C# .NET, JavaScript, HTML, and SQL. Familiarity with Azure Services. Experience with omnichannel for customer service and configuring Microsoft … Field Service & IoT. Proven experience in migrating extensive datasets into Dataverse. Security Clearance: Candidates must hold or be able to obtain Security Check (SC) clearance to be successfully appointed for this role. Soft Skills: Excellent problem-solving and analytical abilities. Strong communication and interpersonal skills, capable of working independently and as part of a team. Detail-oriented with a More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave + … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts … Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through Supervisors, manage technical More ❯

Are you an experienced Service Delivery Manager based in the South East, looking to lead a high performing team to provide an effective high-quality service, repair and installation works? We can Offer You: Competitive salary : Company van or vehicle allowance plus hybrid working between home and site/office Work-Life Balance : 25 days annual leave + … access, mental health support, fitness programs, and more Training & Growth : Ongoing professional development to keep you at the top of your game Your Role: Manage multi-disciplinary teams across service, repair and installations Provide an effective, high-quality service, repair and assist installation activities to domestic and non-domestic stock assets Oversee group service delivery of contracts … Deliver and report operationally to the Liberty Management Team on the operational performance and profit and loss of the gas service and repair Assist where needed all Liberty's subsidiaries and external clients Integrate the delivery team and assist in its delivery via the senior management team Manage Contract Supervisors, Field Teams and Administration Teams Through Supervisors, manage technical More ❯

within ServiceNow, you'll be responsible for driving the vision for enhancing the employee support experience for ES customers at BCG. This domain is instrumental in delivering exceptional employee service experiences by embracing technology and innovation without compromising a people-first mindset. You will work in an Agile environment to deliver Initiatives with measurable value and business outcomes. Stakeholder … regularly work with your development Squad to deliver the "How" to bring your roadmap to life. YOU'RE GOOD AT Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap Defining and communicating Objectives and Key Results (OKRs) to align technical product initiatives with … aligned to market trends Digital Transformation through functional process and workflow design in a global environment, aligning your Enterprise Services Request & Workflow Management capabilities with our broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support Communicating clearly and effectively, both written and verbal, to collaborate in a global environment Engaging More ❯

Annual leave 20 days, increasing with level of service Up to £50,000, depending on experience Reports to Head of Project Management Sweethaven is part of the inTEC GROUP. We are education technology specialists and have a proven track record working with independent schools and colleges to deliver enterprise-grade IT systems, support and knowledge that enable quality, innovation … wide scope of project tasks that require advanced technical expertise. Working closely with an aligned Project Manager to ensure project delivery on time and to the highest standard and customer satisfaction, this role involves troubleshooting complex issues, supporting infrastructure projects, and mentoring junior team members. Strong communication skills are essential, as the role includes direct interaction with clients and … internal teams. Day-To-Day Responsibilities Project Execution: Delivery and implementation of Infrastructure & Modern Work projects, meeting quality assurance standards and exceeding customer expectations. Maintain system documentation and update project records. Attend both internal and external project meetings as required. Ensure all tasks align with cybersecurity best practices. Ensure early identification of out of scope works during project implementation More ❯

business as usual! What we are looking for? Ideally professional/business level fluency in speaking/reading/writing French/English. Preferably 2 years of Finance or Customer Service related business admin experience. Familiarity with Microsoft Excel and handling sensitive/confidential data/information. Detail orientated, resilient, organised, flexible, positive, problem solving personality. Confidence to … but results in revenue) What we offer at TRG? Clear career progression plan to senior/leadership levels based on performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + paid Birthday + Volunteering day ‘Family Matters’ (enhanced Maternity/Paternity Leave/… Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/Financial/HR & Health advice) 4pm ‘Wellbeing Weekend’ early finish business wide for staff* Central Services More ❯

Globallink Client Implementation & Service Officer page is loaded Globallink Client Implementation & Service Officer Apply locations London, England BOSTON time type Full time posted on Posted Yesterday time left to apply End Date: August 29, 2025 (30 days left to apply) job requisition id R-774420 Who we are looking for The Client Onboarding Function within Globallink is key … making your mark in the financial services industry from day one is a challenge you are up for. What you will be responsible for As a Globallink Client Implementation & Service, Officer, you will • Assist in the development, documentation, and management of a controlled, efficient and standardized Client Platform Onboarding process for GlobalLink • Advance the current Operating Model through transformation … platform onboarding process. • Proactively identify and incorporate best practices ensuring process consistency across onboarding teams ensuring global process standardization of onboarding tasks. • Continuously identify and implement opportunities to improve service quality and operating efficiency, and mitigate relational risk • Be accountable for the various technology initiatives associated with client onboarding. What we value These skills will help you succeed in More ❯

Identify training needs across the team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Strategic account planning Achieve revenue & margin targets from new partners and customers on a monthly, quarterly and annual basis. Work with marketing … or other internal departments to proactively identify and target partners and customers, showcase our products and service and facilitate reference opportunities. Build sales approaches for specific partner and customer accounts. Develop and maintain a strong pipeline of opportunities. Maintain a broad understanding of key products and technology relevant to the company's services and industry developments. Work with … to understand their industry, value drivers and business processes. Work closely with presales, delivery, support and any bid-related teams to effectively create, sell and deliver new business wins. Customer relationships & satisfaction Regularly meet and build effective relationships with existing and potential partners and customers. Drive the promotion and sale of additional services to or through the partners and More ❯

Are you an experienced Application Analyst with a passion for systems support, service improvement, and digital transformation? We're looking for a proactive and technically confident individual to join a forward-thinking Application Operations team, supporting key systems that underpin academic libraries and research infrastructure. About the Role You'll provide hands-on support, implementation, and improvement of a … suite of specialist applications - including systems for library management, access control, and institutional repositories. You'll work closely with service owners, IT colleagues, and academic stakeholders to ensure excellent service delivery, effective incident resolution, and robust change and release processes. This is a varied and rewarding role, perfect for someone with strong technical foundations and a structured, analytical … problem-solving. Key Responsibilities Provide day-to-day application support across a range of digital services. Diagnose, resolve, and escalate incidents in line with SLAs. Drive continuous improvement through service review, change management, and strategic enhancements. Design and execute test plans, support release and deployment activities. Collaborate on system upgrades, migrations, and integration projects. Contribute to service governance More ❯

Field Service Engineer (Diesel Engines) M4 - Reading to London £37,423 per annum + Company Van + Fuel Card + laptop + mobile + Overtime available Are you an experienced automotive technician who enjoys working with your customers to solve engineering problems? Do you have the engineering and commercial know-how to effectively represent a global leading brand? If … sectors (amongst others). A genuine leader in their field, this company provides comprehensive training for the engineers, to reflect the developing and emerging technology in its product range. Customer relationships are key, hence the Service Engineer we are looking for will have a clear track record of delivering added value services in client facing roles. The Ideal … technology, ECU's (Electronic control unit). Qualified to NVQ3 as a minimum you will have demonstrable experience of fault diagnostics and remote diagnostics and conditioning. Working in the customer location that is a highly safety critical environment, you will be required to undertake pre-employment checks including medicals, drug and alcohol screens Due to the nature of the More ❯

an experienced Application Support Engineer providing 2nd application support to our portfolio of services. Are you an energetic, personable and enthusiastic person, and are you able to combine excellent customer service and communication skills with a broad knowledge of Networks and IT. Responsibilities Provide 2nd line support for Yunex Traffic Intelligent Traffic Systems, including real-time enterprise-level … applications Investigate, own, and resolve customer incidents in line with SLAs Test and raise software defects, managing customer communication throughout the incident lifecycle Support project activities, including occasional out-of-hours work Develop and maintain monitoring tools and alerting systems for 24/7 support Manage and progress system and application upgrades Assist with internal and external communications … understanding risk and impact Collaborate with R&D, Projects, and Infrastructure teams to ensure system accuracy Maintain internal knowledge base to support knowledge sharing Promote a culture of high customer satisfaction Ensure compliance with ITIL processes and company policies Drive personal development with a focus on technology and applications Attend customer review meetings as needed Contribute to the More ❯