926 to 950 of 4,412 Customer Service Jobs in the UK

prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when service issues are detected Problem-solving and analytical abilities, with a keen attention to detail Logging and keeping records of customer service issues and solutions in the helpdesk … ticket system Communicating with second- and third-line support and escalating service issues to the appropriate level for swift resolution Updating self-help documents so customers and colleagues can fix problems themselves Training Delivery model: Work-based training with your employer Day release during term time (approximately 1 day a week for 1 year) Regular meetings with your training … Qualifications included: Level 2 Functional Skills in English and Maths (if required) Level 3 Information Communications Technician Apprenticeship End Point Assessment: Work-based project and presentation Portfolio-based interview Service Desk Analyst Deskside Support Analyst Apprenticeship Standard Information communications technician (level 3) Training Provider ABINGDON AND WITNEY COLLEGE Working Week Monday to Friday – 09:00 to 16:30 Expected More ❯

Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using … relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience … and Procedures (IPSEC/SSL-VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong consulting and project management skills More ❯

and accurate support. Monitor and analyse sales support metrics to identify areas for improvement and implement corrective actions. Ensure the timely and accurate processing of sales orders, quotes, and customer inquiries in line with SLAs. Maintain and update sales support documentation, including process manuals and training materials. Foster a positive and collaborative team environment, promoting continuous learning and development. … Liaise with other departments, such as marketing, finance, and customer service, to ensure seamless support for sales activities. Handle escalated customer issues and provide resolution in a timely manner. Stay up-to-date with best practices to continuously improve the sales support function. Oversee, manage and approve team absences ensuring that the team's schedule is well … managed and service levels are not impacted Arrange and manage weekly team meetings, bi-weekly 121s and bi-annually PMP reviews. Providing feedback and support to help the team achieve their goals Conduct new hire interviews This role requires occasional travel within the UK to meet with key stakeholders, attend industry events, and collaborate with other CDW offices. The More ❯

Description Your Impact Provide designated technical support to customers as outlined by the statement of work and industry best practices Respond to user-reported issues in adherence to established Service Level Agreements Triage customer reported issues and respond to them via ticketing system, phone or remote sessions Perform advanced troubleshooting at the application level and OS level, using … relevant expertise Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s) implementing the fix Provide timely feedback into the development process on customer-reported product problems Document actions to effectively communicate information internally and to customers Facilitate root cause investigations and manage the implementation of corrective and preventative measures Qualifications Your Experience … and Procedures (IPSEC/SSL-VPN/NAT/GRE) Knowledge of Cloud infrastructure- ability to effectively deploy and manage cloud environments and integrate technologies that are part of customer stacks, to accurately replicate and resolve customer issues Knowledge of SIEM, vulnerability management tools, firewalls, malware, exploits, operating system structure and behavior Strong consulting and project management skills More ❯

We're one of the fastest growing MSP IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy and Professional Services sector. Currently we number around 80 people, and we're growing fast: % in 2 years - by providing a healthy mix of business & tech consultancy, cloud and network support, centred around the Microsoft stack. … on client sites or remotely. Work with T-Tech partners and vendors to ensure that they meet T-Tech's needs, co-ordinating all activity to provide a seamless service for clients. About T-Tech T-Tech is one of the fastest growing IT Consultancy, Support and Cloud Service providers in the UK, serving SMEs in the Accountancy … and Professional Services sector. Our customers demand and deserve great proactive service and responsive support. We understand how important it is to optimise day-to-day operations and we help our customers embrace innovation and drive growth. We do that by showing them how to cut risk, improve productivity and leverage IT to gain competitive advantage. At T-Tech More ❯

custom solutions using Power Platform tools and Dynamics 365. Create and manage custom entities, workflows, business processes, and plugins within D365. - User Support & Training: Align processes with internal Quality, Customer Service, and IT teams. Partner closely with Business Solutions Partner and other stakeholders to ensure user needs are met and adequate training materials are provided. - System Integration: Work … with data handling and processing within a regulated healthcare environment. - Effective Collaboration: Work with external consultants in the design of new Microsoft solutions and functionality. Contribute to internal and customer-facing project activities, building effective relationships with Quality, IT, and Data teams. - Business Requirements Analysis: Analyse business requests, translate them into technical requirements, and develop delivery plans. - Business Intelligence … actionable insights for business functions through Power BI. Support and develop Power BI visualisations where required. - Roadmap Development: Contribute to departmental strategy and provide subject matter expertise to enhance customer value. - Mentorship & Best Practice: Share knowledge and experience with team members, contributing to a continuous improvement culture within a regulated environment. Person Specification: Essential: - Proven professional experience developing and More ❯

fast, flexible and affordable funding. We operate in 9+ geographies across the UK, EU and the US. We believe that the future of financial services will be delivered by customer-oriented tech companies that embed financing in their customer journeys, and we are building the solutions that will power that future. The Role We are on the lookout … role in managing our group inbox, ensuring all tasks are completed and communications are addressed within the 24-hour turnaround. You will handle operational queries from key partners, ensuring service level agreements (SLAs) are met. The role also involves handling insolvency and debt management correspondence via email and post, as well as issuing weekly letters and performing default audit … communication adheres to company policies and compliance standards. • Administrative Support: Provide administrative support to the Collections & Recoveries team, assisting with tasks such as organizing documentation, preparing reports, and processing customer information. • Cross-Functional Collaboration: Work closely with internal teams (e.g. customer service) to ensure smooth and efficient collections processes, escalating issues as necessary. • Inbound Call Collections: Handle More ❯

marketing private flight services to UHNWI (Ultra High Net Worth Individuals) and top corporate customers. This is an exciting opportunity for a professional with proven experience in a sales, customer service or advisory role who is looking to develop a career with an organization focused on delivering exceptional customer service targeting a very exclusive high-end More ❯

agreed KPIs (Key Performance Indicators) and objectives as defined by the company strategy and tactical activity plans. To generate strategic relationships with key individuals within the current and target customer bases. Work with the estimating and customer service teams to guarantee customer satisfaction. Preparation of sales plan pipeline, targets, CRM and KPI reporting. THE CANDIDATE: Extensive More ❯

eCommerce Systems Apply locations UK - Richmond time type Full time posted on Posted Yesterday job requisition id R90917 Technical Support Lead - eCommerce Systems Are you passionate about delivering excellent Customer Service? Do you thrive in a global, £ 100 m+ multi-platform eCommerce environment, collaborating with international teams, developers, and suppliers? About our Team The role resides within the … be part of a wider team delivering support for our integrated platform, providing Digital, Sales, Finance & Marketing solutions. Coll ab oratively, the team drives continuous operational improvements & an excellent customer experience. About the Role The Technical Support Lead for eCommerce and registration is a key role delivering this business-critical service to our customers. You will be the … custodian of Production & DR, managing the day-to-day technical service for the applications in scope, whilst ensuring service stability & capability. This hybrid role serves as a primary escalation point for Application/Technical/Functional support specialists. You will also provide senior technical assistance to Application Users, Technical Support Teams and answer questions, resolve application problems (often More ❯

Deployment of updates/roll-outs. 80% software support with some knowledge of desktop hardware, OS, servers, and data bases. Provide quick response and maximum uptime of users. Understands customer goals; identifies consequences of various solutions. Develops project installation and escalation plans. Train users according to technical, release and security standards. Good communication skills, able to articulate technical solutions … using basic explanations. Should continuously utilize on site customer visits and contacts to identify and report new business opportunities (hardware and services) for the benefit of overall business growth. Required skills: 2nd line support Manages own overall activities. May seek advice to make decisions on complex business issues. Mentor more junior engineers. Completes a wide variety of internal and … customer facing tasks. Configure client OS. Works on projecting the right image. Complex, bespoke client systems, e.g. Financial, telephony, networking Excellent interpersonal communication skills, positive and engaging telephone manner and a high degree of customer service aptitude Demonstrable experience and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least More ❯

of our other locations, Monday to Friday core office hours. This is a non management role, we require 2 years of experience in a similar role. This is a customer service role for technical support. Knowledge of GDS systems is essential, ideally Sabre. There are two vacancies in this team. About CTM CTM is an award-winning provider … of travel service solutions spanning corporate, events and sports markets. Headquartered and founded in Australia, CTM has offices all around the world, including Europe, Asia, North America, Australia and New Zealand. www.travelctm.co.uk About the Role As an Online Support Consultant, you’ll be part of our Support Services team, delivering first-line support for internal systems and third-party … GDS, CTM Approve, Hotel Booker, and Conferma—ensuring issues are resolved efficiently and clients are kept informed throughout. This hands-on role requires strong problem-solving skills and a customer-focused mindset. Skills & Experience • Excellent communication skills, both written and verbal. • Ability to adapt communication style to different audiences. • Strong decision-making and problem-solving abilities under pressure. • Experience More ❯

ultimately, be more fulfilled. Note: Applicant must have a valid driver’s license. Candidate should have Valid authorization to work in UK We are looking for a consultant with customer service experience to provide face to face IT support to our employees in our Tech Lounge based at Dunton, Essex. In this role you will be part of … user productivity, improve employee satisfaction and contribute towards a 'vibrant' organization by empowering our employees and showcasing new and innovative products. Dunton Tech Lounge Specialist: Direct Face-to-Face customer support for corporate issued desktop, laptop, and mobile devices as well as telecom services, email services, and all Digital Worker provided services. Provide walk-up and Deskside support for … products and capabilities. Partner, as required, with members of a given team or other IT teams as appropriate to ensure problem resolution and, if necessary, root cause identification. Manage customer queues. Develop and maintain accurate support documentation. Identify potential escalations and proactively alert Tech Lounge Lead as needed. Provide ideas and solutions to prevent problems and support incidents from More ❯

monitor and maintain our own IP and microwave networks. What we are looking for: Were looking for tech-curious and dynamic individuals with excellent communication and problem-solving skills. Customer service focus is a must have as well as a methodical approach with great attention to detail. Youll also need to remain calm under pressure and have a … more senior engineers and suppliers to resolve and see issues through to completion. Escalate issues promptly to appropriate colleagues, management team or suppliers as necessary. Ensure that targets for service availability are met. Ensure actions taken are logged, root causes are investigated and understood, and future requirements are captured. Ensure information is shared appropriately and customers or stakeholders are … Update and maintain technical documentation and asset information. Contribute to the development of maintenance and replacement plans, supporting recommendations with data from the helpdesk. Work in accordance with agreed service levels and department processes, policies and procedures. Qualifications and Education Requirements: High standard of education, with a minimum of NVQ Level 5 or equivalent in IT, computer science, electrical More ❯

About the Company We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks. Role Overview As a Fraud Manager, you will lead a team responsible for … aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. More ❯

your efforts really matter, get in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and financial advice Health perks - free … and awards Retail & savings schemes - discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM systems Confident communicator with a … virtual appointments for Business Development Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customer service while serving as a representative of the company More ❯

your efforts really matter, get in touch with Jamie Watson on (phone number removed) (9:00am-5:30pm). Benefits: Birthday day off Extra holiday benefits - increased allowance with service, plus options to buy/sell days Volunteering day - one paid day per year for charity work Wellbeing support - free mental health help and financial advice Health perks - free … and awards Retail & savings schemes - discounts and Save-As-You-Earn plan (post-probation) Social events - regular team building and gatherings The Requirements: Previous experience in B2B calling or customer-facing roles is helpful but not mandatory Excellent communication skills paired with strong phone etiquette Proficient and comfortable working with Microsoft Office and CRM systems Confident communicator with a … virtual appointments for Business Development Managers Tracking call progress and updating relevant details within the CRM system Developing a strong pipeline of upcoming opportunities across various divisions Delivering exceptional customer service while serving as a representative of the company More ❯

not essential. The role includes oversight of our existing account management team and liaison with Tibidabo group functions (US sales and Marketing). Key Responsibilities Order in-take Drive customer-focused activity to increase orderbook, in line with budgets Develop and execute a comprehensive sales strategy Analyse market trends and customer needs to identify opportunities Represent the company … at events to enhance visibility Organise and attend exhibitions and demonstrations Awareness of export licence requirements Customer Relationship Management Build and maintain strong client relationships Oversee customer satisfaction and resolve issues Respond to customer and distributor enquiries Support product promotion and customer service Manage and develop the sales team Set targets and give regular feedback … Develop revenue from product lines Research new markets and sales avenues Identify gaps for new or enhanced products Cross-Functional Collaboration Collaborate with production, supply chain, and marketing Finalise customer specifications internally Attend management meetings and contribute to KPIs Work with sales support, operations, QA, finance, and R&D Support new product development with R&D Reporting & Analytics Prepare More ❯

nik.rodway@futureelectronics.com About Future Electronics Headquartered in Montreal and operating in 150 locations in 40 countries around the world, Future Electronics has earned an impressive reputation for providing outstanding service and developing efficient, comprehensive global supply chain solutions. The company’s success is largely built upon its commitment to maintain close business partnerships with suppliers and customers, coupled with … integration of operations, sales and marketing worldwide. Future Electronics boasts the most knowledgeable sales team and provides the most advanced engineering/design capabilities and technical solutions, award-winning customer service, best-in-class global trade compliance program, and the largest available-to-sell inventory in the world. Offering the industry’s highest level of overall service, including customer-specific programs and processes, and worldwide e-commerce support, the company’s mission is always to Delight the Customer®. On September 14th, 2023, it was announced that Future Electronics would be joining forces with WT Microelectronics to deliver long-term, sustainable value to all relevant stakeholders including customers, suppliers, employees, and shareholders through the More ❯

eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's in it for … that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use. Customer Focussed - We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships. Attention to Detail - Quality matters in every aspect … be Monday to Friday 8:00am to 5:00pm with some flexibility. Duties and responsibilities Provide a first point of contact for staff and clients, ensuring excellent levels of customer service at all times along with a high-level customer experience Screening of correspondence to ensure contact is correctly prioritised and referred to the relevant colleague Responding More ❯

we have the advantage of being part of one of the world's leading technology companies, with instant access to the latest innovation all supported by our market leading service operations. Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships and promoting … outages. Work closely with the wider IT team to migrate services from on-prem to cloud. Communicate effectively to ensure a controlled approach for all changes. Provide advice to customer-facing departments & teams to assist with customer inquiries. Share knowledge with the wider IT team to ensure operational resilience. Provide weekly progress updates on long-term projects. Create … such as AWS or GCP. Experience with Atlassian products, such as Jira & BitBucket. Experience in scripting or programming languages, such as PowerShell or Python. Experience with AKS (Azure Kubernetes Service). Experience with Endpoint Management, such as Intune. Benefits: Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity, adoption, paternity and More ❯

in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Key Responsibilities: Provide second-line technical support via the Service Desk, including hardware and software troubleshooting Attend client sites as required for proactive and reactive support Ensure long-term, cost-effective solutions that align with client needs Support and … mentor junior engineers, sharing technical knowledge and best practices Recommend system improvements and upgrades based on client requirements and service offerings Deliver a professional, proactive approach to customer service Maintain a logical, methodical approach to problem-solving and troubleshooting Essential Skills and Experience: Strong knowledge of Windows Server (2003–2022) and Desktop OS (XP–11) Experience with More ❯

in a fast-paced environment, enjoys mentoring junior team members, and is comfortable providing both remote and on-site support. Key Responsibilities: Provide second-line technical support via the Service Desk, including hardware and software troubleshooting Attend client sites as required for proactive and reactive support Ensure long-term, cost-effective solutions that align with client needs Support and … mentor junior engineers, sharing technical knowledge and best practices Recommend system improvements and upgrades based on client requirements and service offerings Deliver a professional, proactive approach to customer service Maintain a logical, methodical approach to problem-solving and troubleshooting Essential Skills and Experience: Strong knowledge of Windows Server (2003–2022) and Desktop OS (XP–11) Experience with More ❯

preferred – we welcome applicants who are available immediately or on short notice. To apply, please email oliver.light@searchability.com Who are the client? Our client is a well-established managed service provider (MSP) supporting a diverse client base across the South West. Known for their collaborative team culture and strong client focus, they offer a supportive environment for technicians to … Technician, you’ll be the first point of contact for technical support issues, assisting business clients remotely and on-site. You'll diagnose and resolve common IT problems, manage service tickets, maintain system documentation, and escalate more complex issues when needed. What will you need? At least 1 year’s experience in a helpdesk or IT support role Good … Windows 10/11 and basic Windows Server environments Experience supporting Microsoft 365 (e.g. Exchange Online, Teams, SharePoint) Basic networking knowledge (TCP/IP, DNS, DHCP) Excellent communication and customer service skills A proactive and organised approach to problem solving Full UK driving license and access to a vehicle Confidence to work independently and travel to client sites More ❯

level fluency in speaking/reading & writing in "French" Some prior Admin experience is beneficial but not essential, full training is provided. 1 year + Finance/Business/Customer Service/Education related administration skills. Familiarity with Microsoft Excel and handling sensitive/confidential data is preferred. Detail orientated, resilient, organised, flexible, positive, problem solving personality. Confidence … but results in revenue. What we offer at TRG? Clear career progression to senior/leadership levels based on personal performance Holidays: 25 increasing to 27 days (3 years’ service) & 30 days (5 years’ service) + UK bank holidays +10 days 'Work From Anywhere' + Birthday + Volunteering paid days off ‘Family Matters’ (enhanced Maternity/Paternity Leave …/Loss support) Discounted travel pass 'Corporate Pop Card' (+1 year of’ service) Perkbox discounts at your local retail/hospitality establishments Online wellness/workout classes, discounted gym membership Festive Company Closure break between Xmas to New Year EAP (phone counselling, Legal/Financial/HR & Health advice) 4pm ‘Wellbeing Weekend’ early finish business wide for staff* *or More ❯