support continuous improvement across the IT service function. What we’re looking for Previous experience managing or supervising an IT service desk or technical support team Strong understanding of ITIL or similar service management frameworks Excellent leadership, communication, and organisational skills Customer-focused approach with a commitment to service excellence Experience in a managed service provider (MSP) environment (advantageous) The More ❯
in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. Collaborative, assertive, and driven. Strong More ❯
in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. Collaborative, assertive, and driven. Strong More ❯
in multi-sourced environments. At least 5 years of senior-level customer service experience. Strong interpersonal, leadership, and stakeholder relationship skills. Excellent communication, translating IT issues into business terms. ITIL Foundation Level certification preferred. Strategic thinking with actionable delivery. Ability to travel to main office locations as needed. Behaviours: Strategic, detail-oriented, and customer-focused. Collaborative, assertive, and driven. Strong More ❯
to wider digital transformation projects. We’re looking for someone who’s confident managing their own workload, enjoys helping others, and takes pride in delivering great customer service. An ITIL qualification or similar knowledge would be beneficial, but a positive attitude and willingness to learn are just as important. In return, you’ll join a welcoming team that values collaboration More ❯
bradford, yorkshire and the humber, united kingdom
Recruit with Purpose
to wider digital transformation projects. We’re looking for someone who’s confident managing their own workload, enjoys helping others, and takes pride in delivering great customer service. An ITIL qualification or similar knowledge would be beneficial, but a positive attitude and willingness to learn are just as important. In return, you’ll join a welcoming team that values collaboration More ❯
lincoln, midlands, united kingdom Hybrid / WFH Options
James Andrews Technology
track record Expert knowledge of Azure, Microsoft Fabric, Power Platform, and integration standards Experience with architectural governance boards Strong stakeholder engagement and influence at senior levels Understanding of TOGAF, ITIL, and security-by-design principles Passion for mentoring and building team capability What's on Offer Flexible hybrid working Shape digital outcomes for a major public sector organisation Influence design More ❯
Lincolnshire, England, United Kingdom Hybrid / WFH Options
James Andrews Technology
track record Expert knowledge of Azure, Microsoft Fabric, Power Platform, and integration standards Experience with architectural governance boards Strong stakeholder engagement and influence at senior levels Understanding of TOGAF, ITIL, and security-by-design principles Passion for mentoring and building team capability What's on Offer Flexible hybrid working Shape digital outcomes for a major public sector organisation Influence design More ❯
incident management, troubleshooting, and rot cause analysis Skilled leader with the ability to inspire and develop teams Excellent communicator with a customer-focused mindset Stakeholder management skills Knowledge of ITIL principles and service management best practices Comfortable in fast moving, change-orientated environments BENEFITS Inclusive of company sick pay, private medical insurance, 25 days annual leave + bank holidays, and More ❯
Watford, England, United Kingdom Hybrid / WFH Options
Addition+
background in full product lifecycle management — from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What’s in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯
background in full product lifecycle management - from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What's in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯
stevenage, east anglia, united kingdom Hybrid / WFH Options
Addition+
background in full product lifecycle management — from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What’s in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯
watford, hertfordshire, east anglia, united kingdom Hybrid / WFH Options
Addition+
background in full product lifecycle management — from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What’s in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯
luton, bedfordshire, east anglia, united kingdom Hybrid / WFH Options
Addition+
background in full product lifecycle management — from design to testing. Confident communicator who can influence at all levels. Sharp analytical mindset and structured problem-solving skills. Comfortable working in ITIL-based environments with a focus on quality and compliance. What’s in It for You: Be part of a high-profile, large-scale transformation project with national impact. A collaborative More ❯
Exeter, Devon, South West, United Kingdom Hybrid / WFH Options
Your Tech Future
Working towards or achieved BCS Business Analysis certification (or equivalent). Experience leading small projects or initiatives. Technical analysis and experience with Jira or similar tools. Understanding of the ITIL Framework and UX/UI standards. Previous experience in a B2B environment. Behavioural Attributes: Demonstrates ownership and accountability in delivering work to a high standard. Works collaboratively, fostering open communication More ❯
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITIL certification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays 45 eye care voucher More ❯
Twyford, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITIL certification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye care voucher More ❯
Twyford, Reading, Berkshire, England, United Kingdom Hybrid / WFH Options
Source4 Personnel Solutions
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITIL certification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye care voucher More ❯
RG10, Ruscombe, Wokingham, Berkshire, United Kingdom Hybrid / WFH Options
Source 4
skills Organised, proactive, and accountable Ability to perform well under pressure Basic understanding of IT infrastructure and network topology Flexible and adaptable Willingness to undergo the clearance process (essential) ITIL certification (preferred, not mandatory) Proficient in Microsoft Office (Word, Excel, Outlook) Benefits Hybrid working Pension scheme (effective after 3 months) 25 days holiday plus bank holidays £45 eye care voucher More ❯
quality and follow-through high You bring an interest in resilience standards and frameworks (ISO22301, ISO27031, BS11200, ISO22316, ISO31000) and ideally hold or are working toward certifications such as ITIL, IRM, BCI or DRII You understand the intersections of operational, technology and cyber resilience - and are excited by the opportunity to strengthen them across the business This role isn't More ❯
