1,626 to 1,650 of 1,989 ITIL Jobs in the UK

hardware including Desktops, Laptops, Printers, and Mobile Devices and their management * Strong background of troubleshooting hardware and software related issues * Experience working within an ITIL environment, Ideal candidates will hold an ITIL V3 or V4 certification * Excellent knowledge of O365 and Microsoft OS's * Understanding and experience of Active Directory ...

working as part of a development team, as well as working on your own to deliver complex installations of the toolkit Strong understanding of ITIL concepts including process knowledge in all service lifecycles Experience with integrating ITSM tools with external interfaces Experience with infrastructure and application discovery tools. Strong understanding … REST bases APIs Other specifications: You will need to evidence relevant work through explicit references and examples Experience of working in an agile environment ITIL advanced certifications are preferred, should be at least ITIL v3 foundation certified Good Project and customer engagement skills; Effective in a team environment; Able ...

Teams, Word, Excel Basic IT skills and knowledge in a wide range of areas. Desirable Customer care NVQ or similar Commitment to study towards ITIL v3 Foundation or experience of working within an ITIL environment in a professional ICT Service. Experience of working in the NHS Skills and Aptitude Essential … hardware and software gained through qualification or equivalent experience Able to quickly assess severity of problems to provide a responsive resolution. Desirable Knowledge of ITIL Service Management Personal Qualities Essential Good team player Able to work under pressure Excellent interpersonal/communication skills Disclosure and Barring Service Check This post ...

solving problems and enjoys making a real difference to people’s workdays. What we are looking for: Experience working in a fast-paced ITIL-based or MSP environment. Industry-recognised technical training and certifications (e.g. Microsoft, CompTIA, ITIL). Ability to troubleshoot and resolve complex issues calmly and confidently. ...

platform optimisation, configuration, and continuous improvement. You will work closely with cross-functional teams to ensure the platform meets operational needs, aligns with ITIL best practices, and delivers high-quality digital service experiences. Key Responsibilities Monitor ServiceNow platform health, performance, and capacity. Apply patches, upgrades, and maintain overall platform stability. … dashboards, and UI pages. Create and maintain user roles, groups, ACLs, and access policies. Maintain and improve CMDB accuracy, health, and data integrity. Implement ITIL-aligned service management processes. Identify automation opportunities and deliver enhancements using scripting and workflow tools. Support Agile/SCRUM development cycles and iterative releases. Deliver ...

Service Requests are resolved in a fast and efficient manner and recorded to the appropriate level Essential Skills A good knowledge and experience with ITIL v,3 or v.4 Microsoft Office and moving towards windows 10, Windows 11 beneficial Intune Antivirus software knowledge Desktop Installation knowledge ITIL V3 Foundation Supporting ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery – ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate We’re looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, it’s important you are methodical, calm and able ...

Support of mobile devices including tablets, phones, scanners etcc Service Delivery ie own the service delivery KPIs, and drive process improvement through ITIL aligned practices. Produce weekly operational reports. The Ideal Candidate Were looking for the following in the successful candidate: Solid, progressive experience in IT operations or Service delivery … experience with Microsoft 365 and other Microsoft packages used in IT Understanding of networking fundamentals, patch management and system monitoring Practical knowledge of ITIL principles Able to work in a friendly, non competitive, collaborative environment In terms of personal attributes, its important you are methodical, calm and able to make ...

Process Innovation Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

Process Innovation Strengthen AG's AMS toolset (ITSM, Knowledge Base, Monitoring, Dashboards). Drive automation using UiPath, SAP Cloud ALM, and monitoring tools. Embed ITIL, SAP Activate, Agile, and DevOps best practices into daily operations. Standardize templates, documentation, SOPs, and runbooks for AMS delivery. Governance of Change, Releases & Projects Oversee … resources. Strong commercial experience – revenue management, margin control, pricing. Experience interacting with C-level stakeholders and managing escalations. Deep understanding of ITIL processes (Incident, Problem, Change, Release). Experience in SAP S/4HANA, RISE and GROW with SAP, Cloud ALM, and SAP Activate. Excellent communication, stakeholder management, leadership ...

guide a talented support team, build strong relationships with stakeholders and vendors, and drive continual improvements across our business systems. If you’re ITIL‐qualified, experienced in IT service management, and passionate about helping teams grow while keeping systems reliable, this could be the perfect next step in your career. … Strong knowledge of reporting measures and data analyst skills to produce and review relevant MI. Base Requirement: University degree or have IT related qualifications ITIL Qualified. Qualified candidates must have a minimum of 7 years’ experience working in a similar role. Has experience of working, and managing personnel in multiple ...

Team. You'll lead and inspire them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.You'll shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You'll work … Management (CM) Specialists, as well as Hardware Asset Management HAM) & Software Asset Management/License Management (SAM) Specialists to provide first class service utilising ITIL & ISO standards. We'll also ask you to support all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow ...

ensure service quality and accountability Using data to spot trends, risks, and opportunities to improve service delivery Driving service improvements in line with ITIL and ITSM best practice Overseeing change, onboarding, and transitions into live service Acting as escalation lead during service hours and ensuring cover when required Contributing … less experienced Service Delivery Managers where required What we’re looking for Ideally some previous experience within IT Managed Services Strong working knowledge of ITIL and IT Service Management processes Experience in a customer-facing delivery or service leadership role Comfortable managing senior stakeholders and supplier relationships Confident communicator ...

retail operations. · Service Delivery Leadership: 15+ years, with at least 8–10 years managing large SAP programs (multi-region, multi-vendor). · Operations Excellence: ITIL v3/v4, incident/problem/change management, RCA, Release/Environment Management. · Retail Domain Expertise: Luxury fashion calendar cycles, markdowns, promotions, product lifecycle … retail calendar shifts and market priorities. Education & Certifications · Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). · Preferred: ITIL v4, SAP certifications in Retail/AFS/FICO/CAR, PMP/Prince2, SAFE/Agile certifications. ...

retail operations. · Service Delivery Leadership: 15+ years, with at least 8–10 years managing large SAP programs (multi-region, multi-vendor). · Operations Excellence: ITIL v3/v4, incident/problem/change management, RCA, Release/Environment Management. · Retail Domain Expertise: Luxury fashion calendar cycles, markdowns, promotions, product lifecycle … retail calendar shifts and market priorities. Education & Certifications · Bachelor’s/Master’s in Engineering/Technology/Business (or equivalent). · Preferred: ITIL v4, SAP certifications in Retail/AFS/FICO/CAR, PMP/Prince2, SAFE/Agile certifications. ...

this pivotal role, you will be responsible for ensuring the SOC operates at peak performance while driving continual improvement, with a strong focus on ITIL service management principles and full alignment with CREST standards. Based on-site in Hemel Hempstead, this is an outstanding opportunity for a SOC Operations Manager … learning. Communicate effectively with senior stakeholders on risks and incidents. Provide regular SOC performance reports and updates. Ensure SOC operations adhere to CREST and ITIL standards. Support accreditation maintenance and operational readiness. What you will bring: Demonstrated experience leading Security Operations Centre (SOC) teams in a 24×7 environment, driving ...

runbooks Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation for critical incidents Ensure adherence to ITIL processes (Incident, Problem, Change Management) Required Qualifications Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent experience) 3+ years experience … Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid deployment experience (Azure, AWS) Certifications: ITIL, Security+, utility-specific systems training Scripting and automation skills (Python, Bash, PowerShell) If this is you, then please do not delay in applying ...

runbooks Provide technical support for DER aggregation, forecasting, optimization, scheduling, and dispatch Participate in 24x7 on-call rotation for critical incidents Ensure adherence to ITIL processes (Incident, Problem, Change Management) Required Qualifications Bachelor’s degree in Electrical Engineering, Computer Science , or related field (or equivalent experience) 3+ years experience … Knowledge of GridOS ecosystem and DERMS integration Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2) Cloud/hybrid deployment experience (Azure, AWS) Certifications: ITIL, Security+, utility-specific systems training Scripting and automation skills (Python, Bash, PowerShell) If this is you, then please do not delay in applying ...

aggregation, forecasting, optimization, scheduling, and dispatch. Participate in 24x7 on-call rotation to handle priority incidents and ensure continuous system availability. Ensure adherence to ITIL processes for incident, problem, and change management Required Qualifications: Bachelor's degree in Electrical Engineering, Computer Science, or related field (or equivalent work experience). … integration with DERMS. Exposure to cybersecurity standards (NERC CIP, ISO 27001, SOC2). Cloud/hybrid deployment experience (Azure, AWS). Certifications such as ITIL, Security+, or utility-specific systems training. Scripting/automation skills (Python, Bash, PowerShell) for operational efficiency ...

Job summary We have an exciting opportunity to join ourService Management Office withinthePrimary, Community and Mental Health Directorate at Digital Health and Care Wales (DHCW). The post holder willfocus on managing and improving IT ...

platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills … explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/ ...

platform (Halo), ensuring accurate ticket categorisation, prioritisation, and reporting. • Identify opportunities to streamline support processes, introduce automation, and enhance service efficiency. • Ensure adherence to ITIL-based best practices and contribute to the development of service management policies and procedures. IT Service Desk Manager/IT Support Team Leader Knowledge, Sills … explain technical issues clearly to non-technical colleagues. • Hands-on experience with ITSM tools (e.g., Halo, ServiceNow) and service reporting. • Working knowledge of ITIL principles; ITIL Foundation certification preferred. • Familiarity with legal technology platforms such as iManage, Elite 3E, and time recording tools is advantageous. IT Service Desk Manager/ ...

delivered on time, on budget, and to the highest operational standards. This is a key leadership role overseeing cross-functional project teams, driving ITIL-aligned service excellence, and managing organisational change to support long-term technology strategy. Key Responsibilities Lead, plan, and deliver a diverse portfolio of technical and infrastructure … project delivery and innovation. Skills & Experience Required Proven experience in a senior technical project or programme management role. Strong understanding and practical experience of ITIL frameworks (ITIL qualification preferred). Demonstrated capability in delivering complex change programmes within a dynamic environment. Solid background in budget planning, financial control, and cost ...

delivered on time, on budget, and to the highest operational standards. This is a key leadership role overseeing cross-functional project teams, driving ITIL-aligned service excellence, and managing organisational change to support long-term technology strategy. Key Responsibilities Lead, plan, and deliver a diverse portfolio of technical and infrastructure … project delivery and innovation. Skills & Experience Required Proven experience in a senior technical project or programme management role. Strong understanding and practical experience of ITIL frameworks (ITIL qualification preferred). Demonstrated capability in delivering complex change programmes within a dynamic environment. Solid background in budget planning, financial control, and cost ...

Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You will be involved in various ITIL processes including problem, change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very … support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency ...