1,701 to 1,725 of 2,236 ITIL Jobs in the UK

successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with customer needs and ITIL standards. Main Tasks and Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts within … data and analytical skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer requirements ...

configuration item (CI) lifecycle management. Integrate CMDB with monitoring, discovery, and asset management tools. Perform audits and reconciliation to ensure CMDB compliance with ITIL standards. Automation Initiatives Develop and implement automation scripts and workflows for infrastructure provisioning, configuration, and application deployment. Integrate CMDB with DevOps pipelines to enable automated updates … Terraform). Work closely with change and incident management teams to ensure CMDB reflects real-time system states. Governance & Compliance Ensure CMDB aligns with ITIL and organizational compliance requirements. Provide reporting and analytics on CMDB health, automation efficiency, and CI lifecycle. Support audits and risk assessments by maintaining accurate configuration ...

support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior … including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive ...

support managers, operations analysts and technical specialists. - Define and institutionalize SOPs, playbooks, onboarding frameworks, shift models and knowledge management systems. - Drive operational excellence using ITIL or equivalent service management frameworks. Customer Experience and Escalation Management - Ensure responsive and technically sound support experience for all customer segments. - Serve as a senior … including AI driven models - Exceptional leadership, communication and stakeholder management skills. Desirable Skills: - Exposure to the aviation, logistics or travel technology sectors. - Certifications in ITIL, PMP, or equivalent service and project management methodologies. - Experience in DevOps/SRE environments with close coordination with engineering and QA. Practicalities: - Flexible Location. - Competitive ...

client network environments. Implement and maintain knowledge management, documentation, and process improvements. Participate in recruitment, onboarding, and training of service desk staff. Support ITIL-aligned incident, change, and problem management processes. Skills & Experience Required Proven experience leading a service desk team within an MSP or managed network services environment. Strong … network monitoring tools. Knowledge of Microsoft technologies (Windows Server, Active Directory, Office 365) and cloud platforms. Experience with PSA/ticketing systems and ITIL service management practices. Strong troubleshooting and problem-solving skills with the ability to escalate appropriately. Excellent leadership, coaching, and mentoring skills. Clear communication skills, able ...

role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service … platforms, and operational support services Essential Requirements 15+ years of experience in IT Operations and Service Management Minimum 12+ years of working experience in ITIL service management practices and operational excellence Minimum 8 years of line management experience leading technical operations teams Minimum 8 years of experience managing specialist service ...

role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service … platforms, and operational support services Essential Requirements 15+ years of experience in IT Operations and Service Management Minimum 12+ years of working experience in ITIL service management practices and operational excellence Minimum 8 years of line management experience leading technical operations teams Minimum 8 years of experience managing specialist service ...

Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

support strategic objectives, while managing priorities effectively and maintaining excellent customer experience. Key Responsibilities Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests, and technical issues Own incidents and escalations end-to-end through to agreed resolution … years in a 3rd Line Infrastructure role Senior-level operational support experience within a medium-sized enterprise Experience working to recognised methodologies such as ITIL, AgilePM, or PRINCE2 Proven ability to plan, organise, and deliver complex workloads with internal teams and third parties Experience mentoring and supporting junior colleagues Technical ...

support strategic objectives, while managing priorities effectively and maintaining excellent customer experience. Key Responsibilities Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests, and technical issues Own incidents and escalations end-to-end through to agreed resolution … years in a 3rd Line Infrastructure role Senior-level operational support experience within a medium-sized enterprise Experience working to recognised methodologies such as ITIL, AgilePM, or PRINCE2 Proven ability to plan, organise, and deliver complex workloads with internal teams and third parties Experience mentoring and supporting junior colleagues Technical ...

troubleshooting, communication, and documentation skills Preferred/Advantageous Skills Experience with virtualization (VMware/Hyper-V) Exposure to cloud platforms (Azure – advantage) Familiarity with ITIL or service management frameworks Experience working in SME or enterprise environments Education & Certifications Bachelor’s degree in IT, Computer Science, or related field (preferred) Relevant … certifications (advantage): Microsoft certifications CompTIA Network+/Security+ ITIL Foundation What We Offer Opportunity to work in a stable and growing IT environment Exposure to modern infrastructure and cloud technologies Autonomy and responsibility in a senior support role Competitive salary based on experience In-house training and continuous professional development ...

response, vulnerability management), ensuring effectiveness and consistency. Leading in the review and enhancement of IT and infosec risk and control frameworks (e.g., ISO 27001, ITIL, ISO22301, NIST), ensuring alignment with business objectives and regulatory requirements. Coordinating and representing IT risk in internal, external audits and certification processes (e.g. ...

response, vulnerability management), ensuring effectiveness and consistency. Leading in the review and enhancement of IT and infosec risk and control frameworks (e.g., ISO 27001, ITIL, ISO22301, NIST), ensuring alignment with business objectives and regulatory requirements. Coordinating and representing IT risk in internal, external audits and certification processes (e.g. ...

organisation. You'll be responsible for shaping and enhancing IT and infosec risk and control frameworks , working with standards such as ISO 27001, ITIL, ISO 22301 and NIST to ensure alignment with regulatory expectations and business priorities. The role also includes ownership of IT Risk & Control Matrices (RCMs) , ensuring they ...

organisation. You'll be responsible for shaping and enhancing IT and infosec risk and control frameworks , working with standards such as ISO 27001, ITIL, ISO 22301 and NIST to ensure alignment with regulatory expectations and business priorities. The role also includes ownership of IT Risk & Control Matrices (RCMs) , ensuring they ...

Appraise Technician I, II and Region Lead of daily performance. Keep team informed of any issues or recurring problems. Qualifications Computer Science Course attendee ITIL 4 (Beneficial) Attributes: Solution mindset: driven to solve problems and find solutions to user issues Prioritization, planning and organisational skills Enthusiastic, flexible, and able ...

travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. My client, a provider of EV and Solar systems are seeking a highly motivated and dr click ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

APIs and network programmability concepts. Experience with tools like Netmiko, NAPALM, or similar Python libraries. Exposure to cloud networking and SDN technologies. Understanding of ITIL processes and network security principles. Regards Anita ...

APIs and network programmability concepts. Experience with tools like Netmiko, NAPALM, or similar Python libraries. Exposure to cloud networking and SDN technologies. Understanding of ITIL processes and network security principles. Regards Anita ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future … capacity planning Administer and maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute ...

Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future … capacity planning Administer and maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute ...