1,776 to 1,800 of 2,214 ITIL Jobs in the UK

role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service … platforms, and operational support services Essential Requirements 15+ years of experience in IT Operations and Service Management Minimum 12+ years of working experience in ITIL service management practices and operational excellence Minimum 8 years of line management experience leading technical operations teams Minimum 8 years of experience managing specialist service ...

role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position involves financial and operational oversight of all service … platforms, and operational support services Essential Requirements 15+ years of experience in IT Operations and Service Management Minimum 12+ years of working experience in ITIL service management practices and operational excellence Minimum 8 years of line management experience leading technical operations teams Minimum 8 years of experience managing specialist service ...

Line IT Engineer – Patching IT Service Operations Engineer to join a busy service desk ITIL focused with patching experience. Joining a growing, highly talented team of IT engineers this is an exciting opportunity to work on high-security projects, helping to build a world-class ops hub that delivers fully … implement system changes through established change-management processes and ensure documentation for common incident and escalation scenarios is accurate and up to date. ITIL, Microsoft and CompTIA certified and ideally worked for an MSP previously. Working in a collaborative environment on high-security projects, this role offers a 36-hour ...

support strategic objectives, while managing priorities effectively and maintaining excellent customer experience. Key Responsibilities Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests, and technical issues Own incidents and escalations end-to-end through to agreed resolution … years in a 3rd Line Infrastructure role Senior-level operational support experience within a medium-sized enterprise Experience working to recognised methodologies such as ITIL, AgilePM, or PRINCE2 Proven ability to plan, organise, and deliver complex workloads with internal teams and third parties Experience mentoring and supporting junior colleagues Technical ...

support strategic objectives, while managing priorities effectively and maintaining excellent customer experience. Key Responsibilities Deliver and support technical solutions across all stages of the ITIL service lifecycle Act as a senior escalation point for incidents, requests, and technical issues Own incidents and escalations end-to-end through to agreed resolution … years in a 3rd Line Infrastructure role Senior-level operational support experience within a medium-sized enterprise Experience working to recognised methodologies such as ITIL, AgilePM, or PRINCE2 Proven ability to plan, organise, and deliver complex workloads with internal teams and third parties Experience mentoring and supporting junior colleagues Technical ...

troubleshooting, communication, and documentation skills Preferred/Advantageous Skills Experience with virtualization (VMware/Hyper-V) Exposure to cloud platforms (Azure – advantage) Familiarity with ITIL or service management frameworks Experience working in SME or enterprise environments Education & Certifications Bachelor's degree in IT, Computer Science, or related field (preferred) Relevant … certifications (advantage): Microsoft certifications CompTIA Network+/Security+ ITIL Foundation What We Offer Opportunity to work in a stable and growing IT environment Exposure to modern infrastructure and cloud technologies Autonomy and responsibility in a senior support role Competitive salary based on experience In-house training and continuous professional development ...

troubleshooting, communication, and documentation skills Preferred/Advantageous Skills Experience with virtualization (VMware/Hyper-V) Exposure to cloud platforms (Azure – advantage) Familiarity with ITIL or service management frameworks Experience working in SME or enterprise environments Education & Certifications Bachelor's degree in IT, Computer Science, or related field (preferred) Relevant … certifications (advantage): Microsoft certifications CompTIA Network+/Security+ ITIL Foundation What We Offer Opportunity to work in a stable and growing IT environment Exposure to modern infrastructure and cloud technologies Autonomy and responsibility in a senior support role Competitive salary based on experience In-house training and continuous professional development ...

response, vulnerability management), ensuring effectiveness and consistency. Leading in the review and enhancement of IT and infosec risk and control frameworks (e.g., ISO 27001, ITIL, ISO22301, NIST), ensuring alignment with business objectives and regulatory requirements. Coordinating and representing IT risk in internal, external audits and certification processes (e.g. ...

response, vulnerability management), ensuring effectiveness and consistency. Leading in the review and enhancement of IT and infosec risk and control frameworks (e.g., ISO 27001, ITIL, ISO22301, NIST), ensuring alignment with business objectives and regulatory requirements. Coordinating and representing IT risk in internal, external audits and certification processes (e.g. ...

organisation. You'll be responsible for shaping and enhancing IT and infosec risk and control frameworks , working with standards such as ISO 27001, ITIL, ISO 22301 and NIST to ensure alignment with regulatory expectations and business priorities. The role also includes ownership of IT Risk & Control Matrices (RCMs) , ensuring they ...

organisation. You'll be responsible for shaping and enhancing IT and infosec risk and control frameworks , working with standards such as ISO 27001, ITIL, ISO 22301 and NIST to ensure alignment with regulatory expectations and business priorities. The role also includes ownership of IT Risk & Control Matrices (RCMs) , ensuring they ...

Appraise Technician I, II and Region Lead of daily performance. Keep team informed of any issues or recurring problems. Qualifications Computer Science Course attendee ITIL 4 (Beneficial) Attributes: Solution mindset: driven to solve problems and find solutions to user issues Prioritization, planning and organisational skills Enthusiastic, flexible, and able ...

travel to customer sites when required. Salary: £55k - £65k dep on exp + Bens Driving license required. Environment:- EV, IT, Service Desk, Software, ITIL, Escalations, Customer Facing, Project Plans, Jira, MS Project, Processes. My client, a provider of EV and Solar systems are seeking a highly motivated and dr click ...

utilise documentation Assist building compliance with processes and policies What you will bring to the team Excellent organisation and time management skills Working to ITIL best practices Desire to improve processes, looking for the root cause of a problem Willingness to both share your knowledge and learn from others ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

action where required. Ensure compliance with security, patching, and configuration standards, including Cyber Essentials Plus, and deliver defined availability targets (e.g. 99.99%). Apply ITIL, DevOps, and SRE principles to manage major incidents, lead service restoration, and strengthen operational resilience Our technology environment includes: Windows 11 workstations running Microsoft Office … outcomes to business goals. Extensive experience in IT operations and service management, with a record of driving process standardisation, automation, and continual improvement (ITIL, DevOps). Strong stakeholder engagement skills, demonstrating credibility with senior management and the ability to influence outcomes across business and technology teams. Sound financial management, including ...

Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future … capacity planning Administer and maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute ...

Infrastructure Engineer will provide expert technical leadership across the IT estate, delivering 3rd line support for key systems, services, and users. Working to ITIL principles, the postholder will maintain and optimise all infrastructure, proactively identify improvements, and ensure availability, reliability, security, and scalability of systems to support current and future … capacity planning Administer and maintain email and messaging systems Maintain and optimise the backup and recovery environment Develop and maintain documentation in line with ITIL requirements and the CMDB Manage and maintain Oracle and SQL databases, ensuring performance, availability, and data integrity through patching, backups, tuning, and monitoring Contribute ...

position providing 3rd line support, ensuring the reliability, stability, and recoverability of IT infrastructure while driving improvements and preparing for future growth. Working to ITIL principles, you will maintain policies and procedures, proactively review new technologies, and ensure the infrastructure continues to meet evolving business needs. Key Responsibilities As Infrastructure … deployment of new systems and applications. Provide timely resolution of escalated 3rd line support issues for key business systems. Maintain documentation in line with ITIL requirements and the configuration management database (CMDB). About You We are looking for a candidate with strong technical expertise, analytical skills, and the ability ...

proactive approach Proven experience in IT support, ideally with supervisory responsibilities Solid technical knowledge (Windows, Microsoft 365, Azure, Intune, Active Directory) Familiarity with ITIL or other best practice frameworks A passion for delivering outstanding customer service Desirable: ITIL Foundation certification or higher Experience in coaching or mentoring staff Why Join ...

patients, and operational teams every day. Success requires deep ITSM expertise, strong stakeholder influence, and the resilience to lead through change. You will embed ITIL best practice, improve service maturity, and guide multi-disciplinary teams through high-pressure situations, while building a culture focused on accountability, continuous improvement, and user … Service Desk, Incident and Problem Management, Request Fulfilment, and Service Reporting. Ensure technology services are resilient, scalable, and responsive to frontline needs. Embed ITIL and SDI best practices, supporting safe and efficient technology delivery. Act as a key escalation point for operational matters, handling highly complex and sensitive issues. Lead ...

related subject or in-depth knowledge gained through working in a corporate IT environment Desirable Membership of professional body Microsoft Certification (MTA, MCSA, MCSE) ITIL v3 Foundation Knowledge Essential Supporting end user devices in a distributed environment Current & Developing trends in IT Current Microsoft Products Desirable Prince2 ITIL v3 System ...

working towards another relevant technical discipline or equivalent level of experience of working at a similar level. ISEB Foundation Certificate in IT Service Management (ITIL)v3 or equivalent experience. Evidence of continued professional development. Desirable Cisco Certified Network (CCNP) Professional EXPERIENCE Essential Experience of Cisco IOS installation and configuration … voice products. Experience of working in a service desk environment within service level agreements (preferably ITIL). Experience of planning and installing LAN/WAN networks. Experience of managing Enterprise Remote Access and VPN solutions KNOWLEDGE Essential Demonstrable experience of working in a large organisation using Cisco technologies Good knowledge ...

Delivery). Excellent communication and interpersonal skills with proven experience in requirements gathering, process mapping, and stakeholder engagement. Strong organisational and problem-solving abilities. ITIL Certification. Hands-on experience with ServiceNOW. Preferred Qualifications: Experience in data centre management, application hosting, network services, or mid-large scale site migrations. Familiarity with … ITIL or service management best practice. Experience with Jira & Confluence. Agile/Scrum certification(s). Benefits: Competitive salary and performance-based bonus structure. Join a rapidly expanding start-up where personal growth is a part of our DNA. Benefit from a flexible work environment focused on deliverable outcomes. Receive ...