401 to 425 of 524 ITIL Jobs in the UK

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

Main Purpose: Maximo Operations Technicians are client facing professionals responsible for the provision of excellent customer service and reliable Root Cause Analysis techniques to identify the causes of incidents and problems regarding system configurations, customised ...

Strong understanding of ServiceNow CSDM, CMDB components and associated data models Experience in creating, executing and analyzing CMDB related reporting Experience of working in ITIL aligned organizations Certifications (Mandatory) ITIL 4 Foundation ITIL 4 Practitioner – Configuration Management and IT Asset Management (preferred) Nice to Have ServiceNow ITSM or CMDB related ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

external stakeholders. Support broader service initiatives and collaborate across departments to improve customer experience. Key Skills and Experiences of an Service Delivery Manager: ITIL V4 Foundation (essential); additional ITIL modules are a plus 2+ years of experience in a customer-facing service management role Background in IT, Managed Services ...

account growth Identification and delivery of upsell and revenue-enhancing opportunities Profitable, cost-effective service delivery Consistent SLA performance and operational excellence Experience & Qualifications ITIL v4 Foundation (essential); additional ITIL certifications advantageous Minimum 2 years’ experience in a customer-facing service management role Background within IT, Managed Services, or Telecoms ...

ensure operational readiness, governance alignment, and seamless service handover. Key Responsibilities Service Transition Delivery Lead end-to-end service transition activities aligned to ITIL best practices. Develop Transition Plans, Readiness Checklists, and Post-Implementation Reviews. Ensure operational teams are trained, informed, and prepared to support new services. Coordinate Service Acceptance … SLAs/OLAs, and CMDB data are complete before go-live. Skills & Experience Essential Proven experience as an IT Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within ...

optimisation and enhancement of enterprise ITSM platforms . Work closely with architects and delivery teams to ensure consistent tooling deployment. Ensure solutions align with ITIL service management processes and operational governance . Support delivery of large scale ITSM solutions across cloud, hybrid and on premises environments . Senior ITSM Engineer … ITSM and Service Desk platforms including ServiceNow, BMC Remedy, BMC Helix, CA Service Desk Manager, Cherwell, Freshworks or ManageEngine. Strong knowledge of ITSM, ITOM, ITIL or eTOM frameworks , ideally with ITIL v4 certification . Experience delivering secure, large scale ITSM tooling solutions . Knowledge of Windows Server, Active Directory, Group ...

accurate configuration data Support internal and external audits with well-evidenced CMDB controls and documentation What We're Looking For Essential Solid grounding in ITIL v4 Configuration Management principles and CMDB best practices Hands-on experience with at least one major CMDB platform - ServiceNow CMDB or Jira/Insight CMDB … discovery integrations Some scripting capability to support data manipulation tasks (e.g. PowerShell or Python) Awareness of security controls, compliance frameworks, and audit requirements Certifications ITIL Foundation v3/v4 - minimum requirement ITIL Specialist or higher - advantageous Platform-specific CMDB certifications (e.g. ServiceNow CISCMDB) - highly desirable The Kind of Person ...

delivery and operating practices Assess service management maturity and identify improvement opportunities Design or refine service operating models and service processes Support alignment to ITIL best practices Ensure effective integration across multiple suppliers within a SIAM model Provide recommendations to improve governance, service structure, and operational effectiveness Work within Defence … similar programmes desirable Strong background in IT Service Management/Service Design Experience operating within SIAM or multi-supplier environments Good understanding of ITIL v3 or ITIL v4 frameworks Experience using ITSM tooling (e.g. ServiceNow) from a service design or operational perspective (tool usage and integration understanding — not implementation ...

part of the onboarding process Support SMO process owner and Product managers in the creation of processes & procedures Provide training Essential Skills Knowledge of ITIL service management processes and practices Knowledge of Asset and Configuration management processes Recognised ITIL Foundation Computer Sciences Certificate or equivalent Experience and knowledge ...

/Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices ...

/Azure Active Directory & Group Policy Networking (DNS, DHCP, VPNs, firewalls) Experience supporting multiple clients in a fast-paced environment Solid understanding of ITIL principles and ticketing systems Desirable Skills Experience with project delivery or coordination Relevant certifications (e.g. Microsoft, CompTIA, ITIL) Exposure to cybersecurity tools and best practices ...

infrastructure and applications. Excellent communication and stakeholder management. Ability to stay calm under pressure. Analytical thinking and problem solving mindset. Experience with ITIL frameworks (especially Incident, Problem, Change). Essential skills/knowledge/experience: Have worked as Major Incident manager for atleast 6-10 yrs. Knowledge of other ITIL … verbal) Ability to work under pressure in a highly demanding environment. Expertise in ServiceNow and MIM workbench Desirable skills/knowledge/experience: ITIL V3 foundation certified Knowledge of Problem Management, BCP/DR, Reporting, Availability, Capacity, Continual service improvement ...

service performance, delivery excellence, and customer satisfaction. Ensure SLAs, KPIs, and quality standards are met, identifying and driving improvement opportunities. Support and champion ITIL practices across Incident, Problem, Change and other ITSM processes. Build strong relationships with customers, internal teams, suppliers, and third parties. Provide clear, accurate reporting and maintain … activities. Understand customer needs and promote opportunities that deliver business value. Skills & Experience Proven experience in ITSM Service Delivery or Service Management within an ITIL-compliant environment. Strong understanding of IT service management across the lifecycle. Skilled in service reporting using tools such as Excel, PowerPoint, and PowerBI. Good technical ...

such as Asp.Net, Python, PHP, Apache. Experience managing SQL databases (Azure DB, Managed SQL, MS SQL & MySQL). Strong troubleshooting skills and familiarity with ITIL-based service processes. Excellent written and oral communication skills, with the ability to manage small projects and prioritize effectively. Desirable: AZ 104, AZ 204/… certifications, ITIL v3/4 qualification, experience in an Agile environment. If you are interested in this opportunity please apply online or for more information, please contact ...

Business Continuity and Disaster Recovery planning and testing Maintenance and enhancement of ISO 27001 security posture Acting as the senior technical escalation point Driving ITIL-aligned incident, change, asset, and identity management processes Leading vulnerability management, patching, and security awareness initiatives Managing third-party vendors and managed service providers Owning … enterprise networking (VPNs, VLANs, firewalls, port security) Proven Disaster Recovery and Business Continuity planning experience Solid understanding of ISO 27001, GDPR, and regulated environments ITIL-based incident and change management expertise Vendor and managed service provider oversight Strong troubleshooting capability with end-user and infrastructure issues Experience supporting SaaS/ ...

technology leadership experience within digital workplace or application support Strong delegation skills and ability to develop technical teams Solid IT service management experience with ITIL and modern ITSM tools Ability to drive adoption of workplace technologies Experience with M365 and ServiceNow (or similar) Skilled in defining KPIs and using data … preferred) Lean/Six Sigma or similar improvement techniques (preferred) Physical network infrastructure knowledge (preferred) Degree in IT/Computer Science or equivalent experience ITIL Foundations or equivalent certification Job Offer Competitive salary of £82,000 per annum. Comprehensive benefits package. High-impact leadership role shaping enterprise-wide digital experience ...

maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL and SIAM principles. This role includes leadership responsibility for service desk, field support, and asset management teams. You will shape operational processes, drive service improvements … managed service, or outsourced environments Strong knowledge of IT asset management best practices Excellent stakeholder management and relationship-building skills Hands-on experience with ITIL and SIAM frameworks Experience in incident, problem, and change management Budget and cost allocation experience Business-focused, service-driven mindset Excellent communication and presentation skills ...

IT Service Management Lead – ITSM Overview Technology is at the heart of modern financial services. Our client a leading FinTech are seeking an accomplished IT Service Management leader to take ownership of service performance, resilience ...

self-learn and maintain a comprehensive understanding of current and future trends in IT technologyAbility to work well under pressureKnowledge and application of ITIL Desirable Qualifications Project management PRINCE2 foundation certificate or knowledge/application of PRINCE2 Technical accreditations in one or more areas of technical specialism Experience of supporting … platforms Experience working on IT projects Experience in providing input to the development of strategies, policies and procedures Knowledge of IT Service Continuity procedures ITIL v3 Foundation certificate or above This role has been deemed Inside IR35 by the client. Applicants must hold, or be happy to apply ...

consistently met Communicating clearly with stakeholders across the business Identifying trends and areas for improvement within the service desk Playing a key role in ITIL-aligned processes, including incident and change management Supporting governance and contributing to technical design authority discussions where required Maintaining a strong focus on customer experience … supporting desktop environments and troubleshooting complex issues Proven ability to act as an escalation point within a service desk environment Experience working within an ITIL-based environment, particularly across incident management, change management and governance Exposure to or involvement in Technical Design Authority (TDA) or similar governance frameworks Excellent communication ...

ensuring effective resolution and stakeholder communication Oversee change control and service transition processes Manage multi-vendor/SIAM environments, ensuring seamless service integration Champion ITIL best practice and continuous service improvement (CSI) Maintain documentation and support audit and compliance requirements within a secure environment Required Skills & Experience Active SC Clearance … essential) Proven experience working on Ministry of Defence (MoD) programmes (essential) Strong background in IT Service Management leadership roles Deep understanding of ITIL frameworks (v3/v4) Experience operating within secure, regulated environments Demonstrable experience managing multi-supplier/SIAM delivery models Strong stakeholder management skills across technical ...

successfully onboard new or updated services into live operations About You Proven experience in a Service Operations or ITSM leadership role Strong knowledge of ITIL-aligned processes (Incident, Problem, Change Management) Experience managing KPIs and SLAs within a service environment Hands-on experience with ITSM tools such as ServiceNow … Jira Strong leadership, stakeholder management, and communication skills Ability to manage multiple priorities in a secure, high-pressure environment ITIL v4 Foundation (essential); additional certifications (PRINCE2, PMP) advantageous Security Requirements Due to the nature of this role, candidates must be eligible for UK Security Clearance (SC). This typically requires ...

Ref: MGCON2820 Location: Stevenage (SG1) Hours: Monday to Friday 9am-5pm Pay: £725 per day via umbrella Duration: Ongoing Contract – Long Term Duties The Head of Oracle Cloud Applications is responsible for the delivery, management ...