Regional Lead, Customer Service Management
- Location
- Greater London, England, United Kingdom
transformation Insurance industry exposure (P&C, Life, Reinsurance) or equivalent vertical scale Strong commercial instinct – links service quality to renewals, references, expansion Fluent in ITIL frameworks; experience with ServiceNow CSM/ITSM platforms Comfortable embedding AI/agentic tooling into a human service organization Executive presence – credible with customer ...