communication, and interpersonal skills. Familiar with ITSM (especially Salesforce), SLAs, and reporting. Knowledgeable in high-voltage substations (33kV400kV) and telecom networks. Holds relevant technical and industry-standard qualifications, including ITIL and vendor-accredited certifications. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include. Matched More ❯
with Server Architecture, VMWare, Veeam Experience with Windows Server, Active Directory, SharePoint Experience with Network Infrastructure, Firewalls, Switches, and Routers Desirable: Experience with IPS and IDS Experience with Linux ITIL Our non-negotiables: You must be eligible to work and live in the UK Due to the highly secure nature of the projects youll be working on, you must be More ❯
manager with strong leadership skills and solid IT infrastructure experience, including: • Virtualisation (VMware/Horizon) • Microsoft Server 2019 • CISCO/Juniper network devices • Trellix/Trend • Active Directory & Exchange • ITIL processes Benefits: • Salary - Up to £48,000 • Bonus - Up to 5% • 26 days annual leave + public holidays (3 flexible) • Double-matched pension contributions (up to 10%) • Life assurance • Incentive More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Virgin Money
Configuration Management (SACM) Team as a people leader, leading and inspiring them to deliver the best user experience whilst following auditable processes and ISO 10007, ISO 19770-1 and ITIL standards.You'll get the opportunity to shape and implement future strategy and ensure the function continues to meet the needs of a growing, ever-changing business. You will be responsible … successful candidate to lead a team of Configuration Management specialists, as well as Hardware Asset Management & Software Asset Management/License Management specialists to provide first class service utilising ITIL & ISO standards, whilst providing support for all of VM's Banking areas in relation to the fundamental Configuration Management Database within ServiceNow whilst developing & maintaining operational processes for both the … influence budgets and specifically, third party spend to drive a more efficient organisation. Establishing and promoting Configuration Management processes to deliver and enrich CMDB's data interaction with other ITIL processes across TOCS and the wider organisation. Management of SACM control risks and managing audit items effectively. Raising SACM awareness and capability (knowledge, skills and competence) of all colleagues across More ❯
incident management, escalation processes, and project delivery. Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯
incident management, escalation processes, and project delivery. Strong people management skills, including recruitment, performance assessment, and team development. Experience managing third-party suppliers and services. Desirable (but not essential): ITIL® certification or equivalent knowledge of IT service management frameworks. More ❯
towards achieving L1 (required) and L2 (preferred) certification Ensure compliance with event, incident, and change management processes Support and drive continual improvement of operational procedures and processes Job Requirements: ITIL certification required; Cisco, Microsoft, VMware, or other IT certifications desirable Experience in team supervision and managing third-party support relationships Background in IT infrastructure administration (networks, OS, applications, email, hypervisors More ❯
in documenting processes and solutions. Formal qualifications in InformationTechnology, Business Administration, or a related field are beneficial, but diverse experiences and skills are valued. Knowledge or exposure to ITIL, DevOps, and Microsoft Dynamics would be beneficial. Ability to build and maintain positive relationships with a wide range of stakeholders. Effective communication and collaboration skills to engage with end users More ❯
and US businesses (primarily colleagues and school staff, students and parents) using the Group ITSM tool and following IT policies, processes, procedures and standards as deployed, aligned within the ITIL framework. Support of end user devices (Desktops, laptops and tablets) including management of hardware and software to ensure they are deployed, controlled and maintained effectively. Key Responsibilities Accurate registration, prioritisation More ❯
looking for someone with: Working knowledge of Windows 10 and Microsoft Office Ideally, some experience with network technologies, intranet/internet systems, and Microsoft Active Directory An understanding of ITIL processes such as Incident and Problem Management would be a bonus A good standard of education, with either an ICT qualification or relevant experience If you're passionate about technology … Educated to A-level standard or relevant experience ECDL certification or equivalent qualification/relevant experience. Exposure to Microsoft software (desktop operating systems and applications) Desirable Any Microsoft qualification ITIL Foundation certification. An understanding of network environments Experience Essential Experience in the use of a call logging system. Customer service related experience in a technical environment. Excellent communication and interpersonal More ❯
and continuous improvement. Strong analytical skills and comfort working with data-driven products and insights. Desirable Skills: Certified in SAFe Agile (Product Owner/Product Manager, Scrum Master), PRINCE2, ITIL, or AgilePM is preferred. Experience delivering SaaS products and enterprise integrations (ERP, CRM, SCADA, Logistics Systems). An understanding of how analytics and insights are derived from large datasets to More ❯
experience in a technical support or infrastructure analyst role (5+ years) Strong Windows and Linux OS experience — including scripting (PowerShell/Shell) Understanding of database administration and storage planning ITIL Foundation qualification or equivalent service delivery understanding Excellent problem-solving skills and proactive approach to system issues Great communication skills with the ability to liaise with both technical and non More ❯
degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial experience of large (multi-£million) programmes, delivering More ❯
focused DevOps roles Strong knowledge of virtualization, containers, and storage technologies Exposure to hybrid cloud environments (Azure preferred) Familiarity with Windows Server (2019/2022) and Microsoft enterprise tools ITIL awareness and project coordination skills By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how More ❯
salary & package Supportive team environment Are you ready to take the next step in your application support career? Are you a natural problem-solver with a solid knowledge of ITIL principles? Right to Work You must hold the long-term right to work in the UK without sponsorship as we're unable to offer skilled worker sponsorship currently. Defaqto's … procedures and optimise performance Experience with Azure DevOps Python Your approach to work Good communication and collaboration skills Proactive and eager to learn new skills Disciplined approach following the ITIL principles If you've got some experience in software support or as a junior developer, that's a big plus! Working Location We operate aHybrid working model with team members More ❯
and accurate configuration tracking within the ITSM toolset (Helix). RESPONSIBILITIES Define and implement processes, standards, and policies for end-to-end IT asset lifecycle management in alignment with ITIL best practice. Own the Configuration Management Database (CMDB), providing governance, oversight and ensuring that it remains accurate, complete, and fit for purpose. Oversee the population and ongoing maintenance of the … across the organisation. Lead the implementation and continuous improvement of ITACM practices within the Helix ITSM tool. PERSONAL PROFILE Proven experience in IT Asset and Configuration Management within an ITIL-aligned service environment. Strong understanding of ITIL practices, particularly SACM (Service Asset and Configuration Management). Experience with ITSM tools (preferably Helix, or equivalent such as ServiceNow). Demonstrable experience … skills. Experience in generating and presenting asset and configuration reporting to multiple stakeholder groups. Experience supporting the implementation of SIAM models. Familiarity with IT governance, risk and compliance processes. ITIL certification. FOOTER Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience. More ❯
given to the linking, matching and cleansing of data across systems. Knowledge & Experience Proven experience working in 1 st and 2 nd line support role Experience of working with ITIL processes within an organisation, in particular, incident, request, change and problem Management Experience working in a customer facing technical role Proven experience working with and managing 3 rd party suppliers More ❯
Epsom, Surrey, United Kingdom Hybrid / WFH Options
Lloyd Recruitment - Epsom
Experience with Active Directory, SCCM, and ITSM tools (e.g., Freshservice) Clear, professional communication and strong customer care focus Ability to manage competing priorities in a fast-paced environment ITIL knowledge and experience working to SLAs Nice to Have: Financial services sector experience Experience with vulnerability management tools (e.g., Qualys) Knowledge of remote support tools and collaboration platforms Experience with Power More ❯
edinburgh, central scotland, united kingdom Hybrid / WFH Options
Consider IT
of Microsoft ecosystem and networking? Experience with cloud platforms ? Familiarity with server management, virtualisation, and backup solutions? Excellent troubleshooting and customer service skills? Relevant IT certifications (e.g., CompTIA, Microsoft, ITIL framwork) are desirable What We Offer: ?? Private healthcare for your wellbeing?? Enhanced pension contributions for long-term security?? Career development and paid certifications?? Hybrid working options and modern equipment?? A More ❯
Swansea Vale, Swansea, West Glamorgan, Wales, United Kingdom
ERS
ethical and professional standards. Essential qualifications, skills and experience MCDST certification or equivalent (preferable but not mandatory). Demonstrated ability to act as a technical lead within a team. ITIL Understanding: Essential understanding of ITIL principles (ITIL qualification preferable). Technical Proficiency: PC hardware and software. Audio Visual Equipment. Printers. Networking. Microsoft suite. Citrix. Active Directory. Microsoft Intune Microsoft Cloud More ❯
3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯
Bolton, Greater Manchester, North West, United Kingdom
Oscar Associates (UK) Limited
3rd Line Support Engineer (O365, PowerShell, ITIL, Azure, VMware) - Bolton- £35,000 - £40,000 Bolton - 5 days onsite Company I'm partnered with a leading retailer based in Bolton, who is experiencing rapid growth and is seeking a talented 3rd Line Support Engineer to join the dynamic team. As a company, they take pride on delivering excellent service & IT with … role. Proficient in server administration, network infrastructure, and troubleshooting. Solid understanding of Windows Scripting (PowerShell) Experience with O365, Exchange, Azure, Advanced VMware (vCenter/vSphere). Relevant certifications (e.g., ITIL V4, Azure Fundamentals) preferred. Excellent communication and interpersonal skills. Apply Now! If you're looking for the next step in your career and have a skill set which consists of More ❯
Watford, Hertfordshire, United Kingdom Hybrid / WFH Options
GPL Technologies
years of experience in an IT support role (internship or service desk preferred). Experience using ticketing systems (e.g., Zendesk, ServiceNow, or ConnectWise) is a plus. Certifications: CompTIA A+, ITIL Foundation, or other relevant IT certifications (preferred but not required). COMPENSATION & BENEFITS Fully remote work from home position. Competitive opportunities for professional growth. Access to training programs and certifications More ❯
Sheffield, Yorkshire, United Kingdom Hybrid / WFH Options
BT Group
supporting applications including Windows Server, Active Directory, O365, Cloud, Citrix, Azure, AWS, VMWare & Nutanix. Must be able to obtain SC & NPPV security clearances. Understanding of Service Desk operations and ITIL processes. Effective listening skills and attention to detail. 10% on-target bonus. 25 days annual leave (excluding bank holidays), increasing with service. Flexible benefits including cycle to work, healthcare, season More ❯
Desktop OS, Server OS, Hyper-V, Active Directory, Exchange Background in Cloud technologies - Azure, Microsoft 365, AWS Experience of working within a Managed Services environment or a similarly structured (ITIL) based organisation is desirable but not essential One of CCNA, VCP, NCDA is desirable. Can do attitude and willingness to collaborate, team player mindset. Please be aware this advert will More ❯
Employment Type: Permanent
Salary: £38000 - £43000/annum shift allowance, bonus, excellent be