851 to 875 of 952 ITIL Jobs in the UK

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

across Azure, M365, Exchange, Intune, and virtualised environments. - Design and implement automation scripts and workflows using PowerShell and Power Platform to reduce manual effort and improve service efficiency. - Champion ITIL-aligned processes including Change, Major Incident, and Problem Management. - Serve as technical lead on strategic internal and customer-facing projects. - Collaborate with architecture and delivery teams to design scalable, secure … years demonstrable experience of implementing, managing and maintaining a mix of the essential technical skills listed above in an Enterprise environment for global clients. - Azure Administrator AZ-104 - ITIL® Foundation Certificate in IT Service Management Essential Technical Skills - Strong Tanium expertise, Endpoint and Server - Strong Okta expertise - Strong Sailpoint expertise - Strong Proofpoint expertise - Expert knowledge of Microsoft 365 and Exchange More ❯

Report onweekly and monthly tasks and actions, ensuring remediation actions are tracked and communicated Essential Skills & Experience: Knowledge of Cybersecurity and SOC tools (e.g. Microsoft Defender) Strong knowledge of ITIL , Agile , and ITSM best practices Excellent communication , reporting , and stakeholder management skills This role is fully remote and will offer a starting salary of £45,000 and exceptional Company Benefits … Keywords: Service Delivery, SOC Liaison, Cybersecurity Reporting, ITSM, Incident Management, Stakeholder Engagement, Microsoft Defender, Sentinel, SSCP, ITIL, SOC Tooling. More ❯

Experienced Change Manager (ITIL) wanted for a 6-month contract with a leading organisation in Manchester. £625/day via umbrella Hybrid September/October start We're working with a well-established organisation in Manchester that is seeking an experienced Change Manager (ITIL) for a 6-month contract. This role is ideal for a seasoned contractor with a strong … ITIL background who thrives in governance, service assurance, and change enablement environments. The Role: You'll be embedded in the Service Management function, leading the Change Enablement process across the business. Your focus: ensure changes are properly assessed, approved, and implemented to reduce risk and disruption - while enabling faster value delivery. You'll also work with the Change, Event & Configuration … Enablement roadmap and toolset. Key Responsibilities Lead and govern the end-to-end change management lifecycle Chair CAB meetings and provide expert assurance on changes Align change processes with ITIL 4 standards Collaborate with DevOps teams to integrate change control into CI/CD Use and improve automation tools to support efficient change handling Track KPIs, analyse trends, and drive More ❯

pivotal part of the team that is responsible for the provision of the Ivanti toolset, reporting capability, team performance and quality monitoring all of which underpins the delivery of ITIL service management to the business as a whole. As a Senior level role, you will be expected to be an expert in your field with the capability to pass on … your knowledge to others working within the wider team based in Hartlepool, Chippenham and India. The successful candidate will have an expert level of knowledge of ITIL service management tools specifically Ivanti and have the ability to problem solve and work collaboratively with key business stakeholders. The IT Service Management Tool is responsible for underpinning the delivery of all NECSWS … Services and is aligned to the ITIL framework and supporting ongoing compliance with ISO20000. Travelling may be required as part of the role as there is a need to attend customer locations and other NEC offices. Responsibilities Technical ownership of the Ivanti IT Service Management toolset Low level understanding of the Ivanti DB schema Highly experienced in the configuration of More ❯

considered). 5+ years of IT or business experience, including direct engagement with customers or stakeholders. 3+ years of experience managing or coordinating global IT projects. Strong understanding of ITIL practices (certification in ITIL v4 is a plus). Excellent interpersonal, communication, and organizational skills. Comfortable working in diverse, geographically dispersed teams and managing vendor relationships. Understanding of compliance standards More ❯

experience of working in a global law firm or similar professional services Experienced background developing and implementing strategies for 24/7 service delivery required You will have an ITIL certification and good knowledge of ITIL processes You will have exceptional communication skills. ServiceNow experience is highly desirable Location – central London/hybrid working Does this role tick all the More ❯

O365, Azure, Intune, Defender, SharePoint, Teams, Entra ID, and Power Platform Solid technical foundation in networking , server admin , virtualisation (Hyper-V) , IAM/PAM , and endpoint security Familiarity with ITIL practices , compliance frameworks, and regulated environments Hands-on experience with automation, scripting, and CI/CD pipelines is a plus Excellent communication, problem-solving, and project management skills Preferred Qualifications … Microsoft Certifications (e.g. Azure Administrator, Security Compliance, Server Hybrid Admin) CompTIA (Network+, Security+, Server+) Membership in a professional IT body (e.g. BCS, ISACA, (ISC)2, ITIL More ❯

Manager to join a fast paced IT Service Management (ITSM) team. This operational role is central to managing all aspects of Incident, Problem, and Request Management in line with ITIL best practices. You will lead Major Incident Management activities, produce and deliver service reports, maintain ITSM documentation, manage escalations, and support the IT Helpdesk function. This is a critical role … review SLA/KPI performance and identify improvements. Ensure compliance with Information Security, privacy, and regulatory requirements. Key skills for the IT Service Delivery Manager: 5+ years' experience managing ITIL processes in medium to large organisations. Strong Major Incident Management background, with at least 3 years' experience handling critical outages. ITIL Foundation qualification. Familiarity with ITSM/helpdesk ticketing systems. More ❯

repair and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? As Change Manager, youll lead the ITIL-based Change Management process to ensure efficient handling of technology changes, minimising service disruption and improving operational stability for MGroup and its customers. Youll govern change lifecycle activitiesreviewing, assessing, communicating … CABs, track KPIs, and drive continual improvement. Collaborating across teams, youll ensure changes are planned, tested, and deployed effectively. Youll manage stakeholder relationships, support onboarding, and ensure compliance with ITIL and ISO standards. Youll deliver change reports, maintain accurate records in ITSM, and act as a subject matter expert. Regular on-site engagement near customer locations is expected in a … hybrid working model. What youll bring? Youll hold an ITIL v4 Foundation certificate or equivalent knowledge, with a solid grasp of Change Management principles. Organised and delivery-focused, youll bring strong planning, time-management, and stakeholder engagement skills. Experience with Salesforce and ServiceNow ITSM is essential. Youll simplify complex issues, analyse and present data effectively, and work both independently and More ❯

your most recent CV for consideration. 1st/2nd/SUPPORT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/SCCM/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL/1st/2nd/SUPPORT/EXCHANGE/ACTIVE DIRECTORY/O365/WINDOWS/SCCM/NOTTINGHAM/LEICESTER/MIDLANDS/ITIL More ❯

production systems uptime Manage work in the ticketing system (Jira), ensuring timely response, prioritization, and resolution of issues. Monitor service metrics, identify trends, and implement process improvements aligned with ITIL best practices. Collaborate with the Director of IT Operations and other stakeholders to align IT support and infrastructure with business objectives. Ensure effective documentation, knowledge sharing, and asset management practices … 2+ years in a leadership or management role. Experience managing IT help desk and infrastructure teams (systems, networks, or both). Strong working knowledge of IT service management principles (ITIL) and best practices. Proficiency in Jira Service Management or other enterprise ticketing systems. Solid understanding of IT infrastructure, including networking, servers, Active Directory, and cloud services. Excellent problem-solving, communication More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. · Ensuring governance and compliance to existing processes and any regulatory requirements. · Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. · As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. · Raise, and manage risks associated with the service(s) ensuring ownership Requirements · ITIL Accreditation · V4 Foundation equivalent or above · Problem solving · Incident management · ITSM toolset experience · Risk management · Highly resilient with an aptitude to work well under pressure. · Being able to balance conflicting priorities. · Adaptability and the ability to cope with ambiguity. · Proactive More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive More ❯

Escalating and or raising higher severity incidents, risks or proactive problem tickets with their relevant owners. You will collaborate closely with your team and other Service Operations teams, including ITIL functions, Technology Office teams, our Service Providers, and our customers becoming a key player in delivering excellent customer service. Working with the technical operations centre (TOC) you will focus on … detect wider impacting issues, raising problems or risks. Ensuring governance and compliance to existing processes and any regulatory requirements. Ensure relevant processes are consistently applied for efficient handovers between ITIL functions such as incident, problem and change tickets, ensuring ownership and updates throughout their lifecycle. Feeding into retrospectives. As required build and run service management reporting for your aligned service … s) ensuring accuracy and available on time. Raise, and manage risks associated with the service(s) ensuring ownership Requirements ITIL Accreditation V4 Foundation equivalent or above Problem solving Incident management ITSM toolset experience Risk management Highly resilient with an aptitude to work well under pressure. Being able to balance conflicting priorities. Adaptability and the ability to cope with ambiguity. Proactive More ❯

client stakeholders. Your focus will be ensuring the stability and performance of live services through effective management of incidents, problems, and service improvements. Alongside day-to-day support and ITIL-aligned processes, you will also play a central role in managing ongoing Agile enhancement workstreams, overseeing the prioritisation, planning, and delivery of feature developments, changes, and releases. You will ensure … meet the following essential qualifications: Proven experience as a Service Delivery Manager, with responsibility for managing incidents, problems, changes, and releases in live digital service environments. Strong knowledge of ITIL service management practices, with practical application across Incident, Problem, Change, and Release Management. Demonstrated ability to handle escalations and drive timely resolution of complex service issues. Experience in line management … and internal stakeholders. Strong business acumen with proven relationship management skills. Nice to have experience Exposure to Agile delivery environments, with experience collaborating closely with development and project teams. ITIL certification (Foundation or higher). Hands-on experience with Jira (Software and Service Management) and Confluence. Previous experience working in a digital agency, technology consultancy or similar environment, or exposure More ❯

requires day to day leadership, coordination, and forward thinking. Key Responsibilities Manage the team to provide second and third line support and resolution for incidents and problems within an ITIL framework. Own, escalate and manage incidents/tickets within the team and with suppliers or other internal teams (including building effective service relations with suppliers and the broader internal IT … enterprise applications with a good appreciation of applications design and development including database and infrastructure technologies. Excellent troubleshooting, problem solving and delivery skills coupled with a good understanding of ITIL support processes. Excellent track record of people and team management. Experience in implementing, customising, and supporting third party systems including managing suppliers to delivery. Awareness of structured development, analysis and More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery across EMEA, ensuring SLA and ITIL compliance. Oversee change, incident, and problem management, ensuring system stability and continuity. Lead system upgrades, continuous improvement initiatives, and reporting development (SAP Analytics, Power BI). Define product vision and … and Concur and integrations. Experience with product lifecycle management and Agile methodologies (JIRA preferred). SAP certifications (S/4Hana, SAC, Concur, Integration Suite) are highly desirable. Familiarity with ITIL frameworks and relevant certifications is desirable. Strong leadership, communication, and stakeholder engagement skills. What you'll get in return You can expect a competitive salary in the region of More ❯

timely investigation, resolution and communications to stakeholders Driving structured post-incident reviews, root cause analysis and tracking actions to completion Managing and chairing Change Advisory Boards in line with ITIL processes Ensuring risk and impact assessments are completed, approvals secured, and changes communicated effectively Maintaining an accurate change schedule and updating the CMDB to reflect the live environment Identifying and … wider IT operations and cross-functional training to strengthen incident/change readiness What you'll bring Strong experience managing major incidents and driving change processes in line with ITIL best practice Proven ability to lead response teams in high-pressure environments Excellent stakeholder communication skills, including crisis comms to senior leadership and customers Experience running Change Advisory Boards and More ❯

We’re on the lookout for a Field Support Engineer who loves variety, thrives in a client-facing environment and takes pride in delivering a first-class IT experience. You’ll be the go-to person on the ground for More ❯

as and when required. The Major Incident Manager will ensure SLA/KPI targets are being achieved and the contracted scope of services are being delivered efficiently within an ITIL framework. The candidate will ensure that highly effective communications and levels of understanding are maintained with the client and suppliers through regular and ad-hoc meetings. Key Responsibilities Acts as … Meetings. Ensure all problem records are logged and progressed with suppliers. Manage the end-to-end reactive and proactive Problem Management Process. Qualifications Considerable experience of working with the ITIL Service Lifecycles in an ITIL based Service Management environment ITIL Foundation V4 or equivalent experience Self-motivation, flexibility, initiative, and integrity are required to ensure that our clients and the More ❯

Customer Support Engineer, application Support, Software Support, Low-Code, Web Development, software Development, HTML, CSS, JavaScript, APIs, SAAS, DevOps, PHP., Computer Science Graduate, Software Testing, A/B testing, ITIL We are partnering a Leading SAAS Company who are building a Customer Support Team/Software Support Team where you'll support low-code workflow applications on their Intelligent SAAS … and with colleagues. Desirable Skills and Knowledge Coding and Scripting An understanding of the following is desirable: Javascript CSS APIs Relational databases Process management and business workflows Knowledge of ITIL or ideally hold ITIL Foundation certification is advantageous. Previous Experience: The following experience is advantageous Low-code application building, Web Development (can include coursework undertaken as an undergraduate or similar More ❯

trends, and provide data-driven recommendations for improving system reliability and user satisfaction. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITIL Certification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience managing IT support More ❯