ITSM Jobs in the UK

376 to 400 of 537 ITSM Jobs in the UK

IT Service Assurance Lead

Horley, Surrey, United Kingdom
Tria
Are you experienced in IT Service Management as the receiver of services from 3rd party suppliers? Do you have a demonstrable background in ensuring the delivery of quality and high-availability IT Services within a multi-sourced environment? If so, apply now for this excellent new permanent role. Our client, an end-user driven by a need for exceptionally high More ❯
Employment Type: Permanent
Salary: £65000 - £500000/annum 10% bonus, pension, health care
Posted:

Head of Service Management - SRE

Sheffield, South Yorkshire, England, United Kingdom
McGregor Boyall
experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯
Employment Type: Full-Time
Salary: £140,000 - £170,000 per annum
Posted:

Customer / Service Delivery Manager

Aberdeen, Aberdeenshire, Scotland, United Kingdom
Hybrid / WFH Options
Be-IT Resourcing
s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:

Customer / Service Delivery Manager

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
Be-IT Resourcing
s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:

Service Desk Manager

Bracknell, Berkshire, South East, United Kingdom
Anson Mccade
desk, ensuring issues and requests are resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/release management, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service More ❯
Employment Type: Permanent
Posted:

IT Workplace Services Professional

Motherwell, Lanarkshire, United Kingdom
F. Hoffmann-La Roche AG
internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable Experience: A proficient level of experience in IT workplace services, IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Operations Manager- Technology

London, United Kingdom
Innovation Group
enjoy managing multiple priorities, solving complex problems, and coaching teams to improve their processes. If you have experience with insurance industry applications, regulations, ITIL frameworks, and IT service management (ITSM) processes, then this could be the role for you. Our culture Inclusion & Diversity are at the heart of our business at Ki. We recognize that diversity in age, race, gender More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CoE Specialist - SAP Access Management

Manchester, Lancashire, United Kingdom
Lonza Biologics Porriño SLU
security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to work within compliance guidelines and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT engineer 1st line - Bristol office based

Bristol, Gloucestershire, United Kingdom
Jisc
also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT engineer 1st line - Manchester office based

Manchester, Lancashire, United Kingdom
Jisc
also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ERP Service Delivery Manager

London, United Kingdom
Hybrid / WFH Options
Marks Sattin (UK) Ltd
days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to provide application and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ERP Service Delivery Manager

London, South East, England, United Kingdom
Hybrid / WFH Options
Marks Sattin
working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application and More ❯
Employment Type: Full-Time
Salary: £80,000 - £90,000 per annum
Posted:

ITSM Engineer

United Kingdom
Hybrid / WFH Options
RP International
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote. Key components: Strong experience with ITSM tools (e.g., ServiceNow) Proficiency in scripting for automation and customization. Familiarity with API integrations and web services (REST/SOAP). Solid understanding of ITIL framework and service management … principles. Experience with CMDB, asset management, and service catalog setup. Administer and support the ITSM platform, including configuration, customization, and ongoing optimization. Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows. Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. Should this role speak to you, kindly send More ❯
Posted:

ServiceNow Managed Service Consultant

Greater London, England, United Kingdom
Hybrid / WFH Options
UP3 - ServiceNow Elite partner
Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples More ❯
Posted:

Director - Product Management (London)

Highgate, Greater London, UK
Freshworks
serve more than 65,000 companies – from startups to public companies – that rely on Freshworks software-as-a-service to enhance their customer experience (CRM, CX) and employee experience (ITSM). Our cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), and Freshchat (AI-powered bots), all supported by More ❯
Employment Type: Full-time
Posted:

IT Manager

Leeds, West Yorkshire, Yorkshire, United Kingdom
Boost Talent Ltd
across the organisation. What Were Looking For: Experience managing IT infrastructure, service providers, and cybersecurity. Strong leadership skills with experience in IT project management . Knowledge of ITIL, IT service management, and digital transformation. Excellent communication and stakeholder management abilities. A proactive, adaptable, and solutions-focused approach. A Strong Technical background working with 365 tools, Meraki and Copilot Desirable: A More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Head of Product - Service Now

London, United Kingdom
Capita
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Product - Service Now (London)

London, UK
Capita
platforms in an MSP or SaaS environment. Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team. Deep understanding of ServiceNow enterprise modules (ITSM Pro, ITOM, SecOps, CSM, HR, Risk) and platform architecture. Understanding of Agentic AI concepts: autonomous agents, task orchestration, cognitive automation, and decision-making frameworks. Track record of driving product strategy More ❯
Employment Type: Full-time
Posted:

IT Team Leader

Stalybridge, Cheshire, North West, United Kingdom
1TECH STAFFING LIMITED
platform services, including CI/CD pipelines. Proven leadership in IT service environments, with experience mentoring and managing teams. ON prem and cloud based infrastructure support experience Familiarity with ITSM tools - ITIL/ITSM certification preferred. Beneficial skills: Experience with Tableau or similar analytics platforms. Background in enterprise-scale digital transformation or platform modernisation. Whats On Offer: A collaborative, people More ❯
Employment Type: Permanent
Salary: £55,000
Posted:

Senior IT Auditor - FTSE 100 Technology

London, South East, England, United Kingdom
auricoe
reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Senior IT Auditor

London, South East, England, United Kingdom
auricoe
reporting of relevant and forward-looking IT audits across all Operating Companies. Be(come) the subject matter expert within the Technology domain in the areas of IT operations, IT service management, IT resilience, information security, etc.. Enhance audit effectiveness through data analytics Identify evolving threats and assess risks in advanced technologies Liaise with Technology managers in tracking progress in addressing More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Service Delivery Analyst

United Kingdom
Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
Employment Type: Permanent, Work From Home
Salary: £45,000
Posted:

Service Delivery Analyst

New Works, Telford, Shropshire, England, United Kingdom
Hybrid / WFH Options
Network IT
SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. Ability to translate technical terminology to non-technical stakeholders. Exposure to an ITSM - preferably Jira. Previous experience generating customer facing reports. Excellent communication - written and face-to-face. More ❯
Employment Type: Full-Time
Salary: £35,000 - £45,000 per annum
Posted:

Software Asset Management Systems Specialist (m/f/d)

London, United Kingdom
Just Eat Takeaway.com
etc. Strong grasp of software licensing models, SaaS lifecycle management, and optimization strategies. Solid technical background in tool integration, APIs, data normalization, and dashboard/report creation. Familiarity with ITSM platforms, CMDBs, SCCM, SSO systems, and procurement tools. Knowledge of vendor audit processes and entitlement management. Excellent communication, project management, and cross-functional collaboration skills. Relevant certifications (e.g., CSAM, ITAM More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT&D Product Stream Architect

Slough, Berkshire, United Kingdom
Reckitt Benckiser LLC
of shared infrastructures and platforms to reduce costs and improve information flow. The skills for success Product Development, system development, Project Management, Programme Management, Design Thinking, Process Automisation, IT Service Management, Innovation Processes, Innovation, User Experience Design, Change Analyst, Change Management, Digital Transformation, Value Analysis, Change Management, Adoption, Technology Adoption Lifecycle, Stakeholder Relationship Management, Vendor Management, Outstanding Communication, stakeholder engagement More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:
ITSM
10th Percentile
£26,250
25th Percentile
£31,500
Median
£45,000
75th Percentile
£67,500
90th Percentile
£90,000