376 to 400 of 427 ITSM Jobs in the UK

Full-time Overview We’re seeking a Senior Consultant to support the delivery of AI-enabled business and ServiceNow transformation programmes. The role blends technical and functional responsibilities across ITSM, CSM, and HR workflows, with a focus on project delivery, business analysis, and stakeholder management. You’ll help shape and deliver enterprise service transformation initiatives from discovery through to implementation. … Lead workshops to define requirements, analyse processes, and identify opportunities for automation and improvement. Translate business needs into ServiceNow solution designs, user stories, and delivery plans. Oversee delivery of ITSM, CSM, and HR initiatives, ensuring alignment with business objectives and timelines. Collaborate with technical teams on configuration, testing, and deployment activities. Track KPIs and support adoption to ensure measurable transformation … outcomes. Skills & Experience 4–8 years’ experience in ServiceNow delivery, ITSM/CSM/HR projects, or digital transformation consulting. Strong understanding of enterprise service management processes and agile delivery methods. Excellent communication, stakeholder engagement, and analytical skills. Certifications such as ITIL, Agile/Scrum, or Business Analysis are advantageous. More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

per week on-site) Contract: 12 months IR35 Status: Inside IR35 Rate: £550 - £650 per day We are recruiting an experienced Project Manager to lead a business-critical ServiceNow ITSM implementation for a global organisation. This role will sit within their established Project Management team and will focus on driving successful delivery of a major enterprise-wide transformation programme. Key … Responsibilities Project Manager ServiceNow: Own the end-to-end delivery of a ServiceNow ITSM implementation project , ensuring scope, timelines, budgets, and quality standards are met. Develop and manage project plans, roadmaps, and delivery frameworks, aligning with business objectives. Provide project governance, including risk, issue, and dependency management, reporting to senior stakeholders. Manage stakeholder expectations, communications, and governance forums at all More ❯

help maintain and enhance the ServiceNow platform, build new features, and gain valuable exposure to different modules and integrations. Responsibilities: Work on the ServiceNow platform, supporting modules such as ITSM, HRSD, CMDB, ITOM, CSM, and ITAM. Build forms, workflows, and scripts while assisting with system integrations (e.g., Active Directory, LDAP). Enhance user experience by improving workspace interfaces and maintaining … technical teams to deliver high-quality ServiceNow solutions. Qualifications: 1–2 years of hands-on experience with ServiceNow. Basic understanding of JavaScript, HTML, CSS, and relational databases. Knowledge of ITSM processes and ITIL fundamentals. ServiceNow CSA certification preferred. Strong problem-solving and communication skills. Required Skills: 1–2 years of hands-on experience with ServiceNow. Basic understanding of JavaScript, HTML … CSS, and relational databases. Knowledge of ITSM processes and ITIL fundamentals. ServiceNow CSA certification preferred. Strong problem-solving and communication skills. Preferred Skills: ServiceNow CSA certification preferred. Pay range and compensation package: £17 – £18 per hour (DOE) + performance bonus. Equal Opportunity Statement: This is a fantastic opportunity to join a supportive team, grow your ServiceNow expertise, and work on More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Support the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Collaborate with stakeholders to define roadmaps, integration strategies, and platform enhancements. Stay ahead of emerging … ServiceNow development teams with a strong focus on quality and scalability. ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

shape technical strategy across major client engagements. The Role As a ServiceNow Technical Architect, you will: Lead the design and delivery of ServiceNow solutions across multiple product lines (beyond ITSM). Act as a trusted advisor to clients, translating business challenges into scalable ServiceNow architectures. Guide technical teams, ensuring high standards through code reviews, architectural governance, and mentoring. Collaborate with … development teams with a strong focus on quality and scalability. 5+ ServiceNow CIS certifications and ideally Certified Technical Architect (CTA). Experience across at least 3 product lines outside ITSM (e.g. ITOM, HRSD, CSM, SPM, SAM). Advanced scripting and integration skills (JavaScript, SQL, REST/SOAP APIs). Strong understanding of cloud platforms (AWS, Azure, GCP) and ServiceNow integrations. More ❯

running smoothly, building out new features, and picking up new skills along the way. Responsibilities Day to day, you'll be working on the ServiceNow platform, supporting modules like ITSM, HRSD, CMDB, ITOM, CSM, and ITAM. You'll get stuck into building forms, workflows, and scripts, and help with system integrations like Active Directory and LDAP. There'll also be … help guide you through. Key Skills & Experience Some hands-on experience with ServiceNow (ideally a couple of years) Basic understanding of JavaScript, HTML, CSS, and relational databases Knowledge of ITSM processes and ITIL fundamentals Strong problem-solving and communication skills ServiceNow CSA certification Why Join This role offers a clear path for progression as you build up your ServiceNow expertise. More ❯

compliant, and well-documented services.• Maintain service data accuracy within ITSM tools and drive continuous process improvements. Key Requirements of the IT Service Manager: • 7+ years’ experience in IT Service Management, with at least 3 years in a leadership or managerial capacity.• Proven expertise in ITIL processes – particularly Service Design, Transition, Portfolio, Change, and Release Management.• Strong understanding of risk … management, compliance, and governance frameworks.• Skilled in ITSM platforms such as ServiceNow, BMC Remedy, or equivalent.• ITIL v4 Foundation (required); advanced ITIL certifications highly desirable.• Excellent stakeholder communication and vendor management skills. IT Service Lifecycle Manager Birmingham – Permanent – Competitive Salary – Hybrid Apply now to speak with VIQU IT in confidence. Or reach out to Belle Hegarty via the VIQU IT More ❯

Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with … to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident … response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably More ❯

Service Desk, ensuring SLAs are met across incident, request, and problem management. Act as the primary escalation point for major incidents, coordinating resolution and stakeholder communication. Own and improve ITSM processes including incident, problem, request, change, and major incident management. Monitor service desk KPIs. Ensure smooth collaboration across infrastructure, development, and platform teams. Maintain excellent service quality and communication with … to IT strategy by identifying automation opportunities and service enhancements. Service Desk Manager Requirements Proven experience managing an IT Service Desk or Technical Support function. Strong working knowledge of ITSM frameworks. Hands on expertise in incident, request, problem, and major incident management. Skilled in leading and developing high performing support teams (1st to 3rd line). Experience with major incident … response and crisis communication. Customer focused with strong interpersonal and stakeholder management abilities. Familiarity with ITSM tools. Broad understanding of infrastructure, networking, and end user technologies. Ability to combine strategic thinking with hands on technical problem solving. To find out more and explore this opportunity further, please apply! We are an equal opportunities employer and welcome applications from all suitably More ❯

Senior Applications Specialist - Manchester (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A law firm in Manchester is seeking a Senior Applications Specialist to join their applications team and play a key role … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

Senior Applications Specialist - Central London (Hybrid) - Up to £65K Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Are you an experienced Applications Specialist with a good background in the legal sector? A reputable law firm, is seeking a Senior Applications Specialist to join their applications team in Central London and play … your career within a prestigious law firm, please send your CV to peter.hutchins @ circlerecruitment.com. Apply now! Application Support - Legal IT - Office365 - SharePoint - IT Support - Applications - Aderant - 3E - SQL - IT Service Management - Azure - Cloud Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

Life on the team In short we drive the delivery of high-quality services and customer satisfaction. Our Delivery Leadership team is the central point of contact into Group Delivery for Customers and Service Management. We are responsible to consistently More ❯

Monitor ticket queues and ensure SLAs are exceeded Evaluate and recommend service desk tools, technologies, and ways of working to improve service management, ensuring optimal use of existing IT Service Management & Service Desk tools. Analyse Service Desk metrics to identify trends and improve performance, reporting findings to the Service Operations Management team to support collaborative continual improvement of the Service … to ensure they meet predefined objectives and integrate effectively with existing services, processes, and operational standards. The client is looking for someone personable, proactive who is passionate about IT Service Management, ITIL focused with a successful track record in motivating, leading a team. Someone who can help improve performance, who can help grow the team. Stoke on Trent Office, Permanent More ❯

and mitigation. What you’ll bring: Previous experience as a Solutions Architect or Solution Leader with a strong background in ServiceNow implementations (IT & Customer Workflow) and relevant certification; CIS (ITSM/CSM and or HRSD/Now Assist for ITSM/CSM and or HRSD) CSA Sales and Pre-sales (ITSM/CSM/SOM/FSM/ITOM/ More ❯

reporting and mitigation. What youll bring: Previous experience as a Solutions Architect or Solution Leader with a strong background in ServiceNow implementations (IT & Customer Workflow) and relevant certification; CIS (ITSM/CSM and or HRSD/Now Assist for ITSM/CSM and or HRSD) CSA Sales and Pre-sales (ITSM/CSM/SOM/FSM/ITOM/ More ❯

the associated benefits. This role requires facilitation of client-facing workshops and interviews to gather valuable input. Key Responsibilities: - Provide strategic insights to be included in a future IT Service Management Blueprint for Reliability. - Create relevant blueprint artefacts addressing Process, Organisation, Technology, and Information (POTI) concerns. - Plan and facilitate workshops with client stakeholders to co-create the blueprint. - Offer expertise … for IT systems and services, ensuring non-functional requirements are met. - Skills in monitoring system availability, leveraging tools and dashboards to detect issues and identify trends. - Knowledge of IT Service Management, including Bridge, SOC, and NOC operations, to support necessary availability levels. - A commitment to continuous improvement in reliability and availability practises. - Strong understanding of IT Lifecycle Management in relation … to reliability and availability. - Effective stakeholder management and collaborative working skills. - Familiarity with IT Service Management processes. If you are passionate about enhancing IT reliability and are eager to make a significant impact in a dynamic consultancy environment, we encourage you to apply for this exciting opportunity. More ❯

services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business. This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability. The role requires 3 days a week onsite in Bridgend. The Role: Manage high-priority and major … Assist in proactively identifying potential issues. Drive and implement continuous service improvement initiatives. Skills/experience: Experience within a similar Incident and Problem Management role Strong background within IT Service Management ITIL Foundation certification Excellent communication and stakeholder engagement Strong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UK By applying to this advert you More ❯

Strategic New Logo Sales Professional – IT Asset Management/ITOM/ITSM & FinOps Solutions Location: UK (Remote) Employment Type: Full-time Seniority: Senior/Principal Level Industry: IT Asset Management (ITAM), ITOM/ITSM/FinOps Consulting Services About the Role My client is seeking a highly experienced and results-driven Strategic New Logo Sales Professional to join their rapidly … to position solutions effectively. Consistently achieve and exceed quarterly and annual revenue targets . Required Experience & Skills 10+ years experience in "Enterprise grade" IT/Software Asset Management, ITOM, ITSM, FinOps or GreenOps software solution or Asset Management services domain . Proven track record of winning strategic new logo business with enterprise organisations and government agencies across the UK. Experience … Ideally degree educated & solution sales trained Why Join? Be part of a fast-growing, innovative and highly specialised Asset & Service Management Consulting organisation shaping the future of ITAM, ITOM, ITSM and FinOps . Work with market-leading technologies solving complex cost, compliance, and optimisation challenges. Competitive base salary + uncapped commission with attractive accelerators . Private healthcare, pension scheme, life More ❯

financial services organisation based in Bridgend. They have an excellent opportunity for an experienced Major Incident and Problem Manager to join the business.This is a key role in the ITSM team and will be integral to underpin the organisations ITIL discipline and capability.The role requires 3 days a week onsite in Bridgend. The Role:Manage high-priority and major incidents … initiatives.Skills/experience:Experience within a similar Incident and Problem Management roleStrong background within IT Service ManagementITIL Foundation certificationExcellent communication and stakeholder engagementStrong working knowledge of ServiceNow or similar ITSM preferred Contact David Southwood - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and More ❯

Performing daily checks and lifecycle management of storage solutions Supporting patch deployment via SCCM/MCM Administering Active Directory and Windows Server environments Collaborating with stakeholders and customers via ITSM tooling Contributing to documentation and service improvement initiatives What were looking for: Experience supporting enterprise storage and backup environments like Dell EMC or similar Familiarity with SCCM/MCM for … patch deployment, General MS stack infrastructure skills with tools like - Active Directory and Windows Server administration Proficiency with ITSM tooling and strong troubleshooting skills Experience supporting secure government or MOD environments is highly advantageous Please note: This role requires active DV clearance to start. Candidates must be sole British citizens and eligible to undertake and maintain high-level security clearance. More ❯

technical direction to grow in-house capability. Act as the technical gatekeeper for the external implementation partner, ensuring deliverables meet quality benchmarks throughout all phases. Implement critical modules including ITSM workflows, CMDB, and Discovery tools with a focus on long-term stability and scalability. Engineer integrations with core enterprise systems using APIs and Integration Hub to enable seamless data exchange. … automation opportunities and evaluating new ServiceNow capabilities. Essential Requirements Degree in IT, Computer Science, or related field (or equivalent professional experience). Minimum two ServiceNow Certified Implementation Specialist certifications (ITSM/ITOM) plus Certified Application Developer. ServiceNow Certified Technical Architect accreditation strongly preferred. Proven greenfield ServiceNow implementation experience in complex, global enterprises. Successfully delivered six or more full ServiceNow implementations … including minimum two ITSM and two ITOM projects. 10+ years IT experience with 7+ years focused on ServiceNow platform engineering and development. At least 2 years as a ServiceNow Architect OR 4 years as a Senior ServiceNow Developer in a global organisation. Expert-level hands-on knowledge of ServiceNow architecture including Now Platform, ITSM, CMDB, Discovery, Flow Designer, Integration Hub More ❯

environment. Role and Responsibilities: Provide 2nd line support for Compliance-specific applications, ensuring smooth operation and quick resolution of issues. Manage incidents and service requests using ServiceNow (or similar ITSM tools). Monitor system performance and troubleshoot issues across multiple platforms. Maintain system configurations, including user access, permissions, and reference data. Raise and manage support cases with third-party vendors … with complex spreadsheets and enjoy using Excel as a core part of your role. Experience with Power Apps and Power Automate is highly desirable. Familiarity with ServiceNow or similar ITSM tools is a bonus. SQL knowledge is useful for troubleshooting and data analysis. This role suits a junior-level candidate with the right mindset and enthusiasm, so we're happy More ❯

source a talented Remedy Consultant . This is an excellent opportunity to join a dynamic technology team where you will design, develop, and maintain applications within the BMC Remedy ITSM suite . The successful candidate will collaborate closely with cross-functional teams, configuring and customising ITSM modules such as Incident, Problem, Change, and Asset Management. You will also play a … role in troubleshooting, optimising performance, and integrating Remedy with other enterprise applications. Key Responsibilities: Design, develop, and customise BMC Remedy applications (workflows, forms, active links, filters) Configure and maintain ITSM modules including Incident, Problem, Change, and Asset Management Troubleshoot and resolve Remedy environment issues Optimise application performance and ensure scalability Create and maintain technical documentation (design specifications, user guides) Collaborate … teams to integrate Remedy with enterprise systems Deliver ongoing support, enhancements, and upgrades to Remedy platforms Key Skills/Experience Required: Strong background in developing and customising BMC Remedy ITSM applications Familiarity with ITIL framework and best practice Experience with workflows, integrations, and programming (e.g. JavaScript) Knowledge of cloud-based Remedy deployments BMC Remedy ITSM Certification desirable Keywords & Beneficial Experience More ❯