ITSM Jobs in the UK

376 to 400 of 548 ITSM Jobs in the UK

DevOps Engineer

United Kingdom
Sja's West
at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Applications Engineer

Bristol, Gloucestershire, United Kingdom
Sja's West
at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Applications Engineer

Manchester, Lancashire, United Kingdom
Sja's West
at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Applications Engineer

Sheffield, Yorkshire, United Kingdom
Sja's West
at a similarly scaled organisation. You should have experience with business-critical applications, have worked in solution delivery environments using both agile and waterfall methodologies, and have used an ITSM/ITIL tool for managing and recording work. Additionally, you should have experience developing technical options and delivering solutions to meet business requirements, as well as performing quality assurance testing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

NOC Manager

East London, London, United Kingdom
Hybrid / WFH Options
83zero Limited
technical expertise at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level. Strong experience managing third-line support within a fast-paced environment. Expertise in ServiceNow ITSM and solid understanding of ITIL processes. Advanced knowledge of routing/switching protocols (BGP, OSPF, VLANs, STP, TCP/IP). Hands-on experience with Cisco, Juniper, Fortinet, and Palo More ❯
Employment Type: Permanent
Salary: £90,000
Posted:

Infrastructure and Automation Engineer

Glasgow, United Kingdom
Hybrid / WFH Options
Hymans Robertson LLP
and Git Familiarity with containerisation (Docker) and orchestration platforms Knowledge of scripting languages like PowerShell or Bash Experience with configuration management tools like Ansible Understanding of software development and ITSM practices Experience with monitoring and logging tools such as Azure Monitor Experience in hybrid cloud environments We encourage applications from candidates who may not meet all attributes but are willing More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IS Incident Analyst

London, United Kingdom
Pontoon
plans that restore services quickly. Maintain clear and consistent communication with all stakeholders throughout the incident lifecycle, ensuring everyone is informed and engaged. Document all incidents thoroughly in the ITSM tool, providing an audit trail of activities and decisions. Conduct root cause analysis on problems, employing recognized problem-solving methodologies to uncover the underlying issues and prevent recurrence. Proactively use More ❯
Employment Type: Contract
Rate: £60000 - £63000/annum
Posted:

IS Incident Analyst

London, South East, England, United Kingdom
Pontoon
plans that restore services quickly. Maintain clear and consistent communication with all stakeholders throughout the incident lifecycle, ensuring everyone is informed and engaged. Document all incidents thoroughly in the ITSM tool, providing an audit trail of activities and decisions. Conduct root cause analysis on problems, employing recognized problem-solving methodologies to uncover the underlying issues and prevent recurrence. Proactively use More ❯
Employment Type: Contractor
Rate: £60,000 - £63,000 per annum
Posted:

Principal Power BI Engineer

London, United Kingdom
Confiz Limited
startups. What makes Confiz stand out is our focus on processes and culture. Confiz is certified under ISO 9001:2015 (QMS), ISO 27001:2022 (ISMS), ISO 20000-1:2018 (ITSM), and ISO 14001:2015 (EMS). We foster a vibrant culture of learning through collaboration and making the workplace fun. People who work with us engage with cutting-edge technologies More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Service Performance & Supplier Manager

London Area, United Kingdom
HCLTech
to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯
Posted:

IT Service Performance & Supplier Manager

City of London, London, United Kingdom
HCLTech
to help ensure maintains the levels of service to our business and customers. Working alongside the IT Service Reporting team, you will be responsible for defining the reporting requirements (ITSM reports and dashboards) to enable ecosystem to accurately report their IT service performance and SMEs to easily validate performance achievement. Whilst the IT Service reporting team will support by providing … underlying ITSM data and reporting, it is the responsibility of the Service Performance Analyst to produce their own material(s) for the service performance related meetings they chair, e.g., presentations, service review packs. The prime responsibilities for this role are: • Accountable for service performance governance, oversight and improvement of the Ecosystem to help ensure maintains the levels of … service & achieves business outcomes. • Accountable for ensuring a coordinated approach to managing the Ecosystem performance, through defining, documenting & integrating service performance & governance standards • Provides subject matter expertise in IT service management, service performance and governance. • Responsible for ensuring process & operations performance is reviewed at various levels e.g. Operations resources, Process Managers, Process Owners, Service Delivery Managers across Service Providers, at More ❯
Posted:

IT Service Assurance Lead

Horley, Surrey, United Kingdom
Tria
Are you experienced in IT Service Management as the receiver of services from 3rd party suppliers? Do you have a demonstrable background in ensuring the delivery of quality and high-availability IT Services within a multi-sourced environment? If so, apply now for this excellent new permanent role. Our client, an end-user driven by a need for exceptionally high More ❯
Employment Type: Permanent
Salary: £65000 - £500000/annum 10% bonus, pension, health care
Posted:

Head of Service Management - SRE

Sheffield, South Yorkshire, England, United Kingdom
McGregor Boyall
experience in Technology Operations, Service Management, or SRE, preferably within infrastructure or developer tooling environments. Proven ability to operationalize global service management frameworks across engineering teams. Deep understanding of ITSM processes, including incident, problem, change, CMDB, and service level management. Strong experience partnering with Product Management and Platform Engineering in fast-moving, digitally focused organizations. Technically fluent across infrastructure, cloud More ❯
Employment Type: Full-Time
Salary: £140,000 - £170,000 per annum
Posted:

Customer / Service Delivery Manager

Aberdeen, Aberdeenshire, Scotland, United Kingdom
Hybrid / WFH Options
Be-IT Resourcing
s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:

Customer / Service Delivery Manager

Glasgow, Lanarkshire, Scotland, United Kingdom
Hybrid / WFH Options
Be-IT Resourcing
s a critical leadership role that will take ownership of application support, system upgrades, hosted service delivery and release management We are seeking a champion of IT Service Management (ITSM) best practices to deliver outstanding customer experiences. You should have the following skills and experiences – Experience in a senior support or service delivery leadership role within a software or IT … services environment. Proven experience managing application support teams and customer environments in a hosted or cloud-based setting. Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes. Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams. Experience working with third-party service providers. Strong analytical More ❯
Employment Type: Full-Time
Salary: £50,000 - £55,000 per annum
Posted:

Service Desk Manager

Bracknell, Berkshire, South East, United Kingdom
Anson Mccade
desk, ensuring issues and requests are resolved quickly and effectively. Drive high support standards by managing SLAs, KPIs, and quality processes. Implement automation workflows and improve service delivery using ITSM tools. Oversee performance and people management, communication, and recruitment activities. Coordinate escalations, patching, change/release management, and reporting duties. Skills & Experience: Proven leadership experience within IT support and service More ❯
Employment Type: Permanent
Posted:

IT Workplace Services Professional

Motherwell, Lanarkshire, United Kingdom
F. Hoffmann-La Roche AG
internal and external service providers. Who You Are Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field is desirable. Knowledge of ITIL Framework and ITSM is highly desirable Experience: A proficient level of experience in IT workplace services, IT support, or a related role. Technical Proficiency: Strong understanding of IT hardware and software standards. Understanding More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Operations Manager- Technology

London, United Kingdom
Innovation Group
enjoy managing multiple priorities, solving complex problems, and coaching teams to improve their processes. If you have experience with insurance industry applications, regulations, ITIL frameworks, and IT service management (ITSM) processes, then this could be the role for you. Our culture Inclusion & Diversity are at the heart of our business at Ki. We recognize that diversity in age, race, gender More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

CoE Specialist - SAP Access Management

Manchester, Lancashire, United Kingdom
Lonza Biologics Porriño SLU
security teams on cross-functional initiatives. Participate in training and knowledge-sharing to enhance skills. Key requirements: Basic understanding of SAP user administration, authorizations, or security concepts. Experience with ITSM/ticketing tools (e.g., ServiceNow). Strong communication and customer service skills. Proven ability to manage tickets and deliver high customer care standards. Ability to work within compliance guidelines and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT engineer 1st line - Bristol office based

Bristol, Gloucestershire, United Kingdom
Jisc
also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT engineer 1st line - Manchester office based

Manchester, Lancashire, United Kingdom
Jisc
also be responsible for carrying out installation and maintenance activities related to IT and video conferencing services. Responsibilities will include: Manage and triage all tickets through the ITSM (IT Service Management) application. Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ITSM application. Provision of face-to-face, email, and telephone … a customer-facing environment is essential. It would also be great if you have: Previous experience of installing and configuring IT software and hardware. Previous experience of using an ITSM system. Previous experience providing IT support services in-person and/or remotely via an IT service desk. An understanding of computing concepts incl. Windows and Mac desktop operating systems. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ERP Service Delivery Manager

London, United Kingdom
Hybrid / WFH Options
Marks Sattin (UK) Ltd
days in central London offices - Salary: £80,000 - £90,000 per annum, dependent on experience, plus benefits and bonuses The successful candidate will have: ITIL framework or similar IT service management qualifications Extensive service delivery management experience within an ERP programme Experience with project management methodologies Familiarity with service transition tools and platforms We are happy to provide application and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

ERP Service Delivery Manager

London, South East, England, United Kingdom
Hybrid / WFH Options
Marks Sattin
working - 3 days in central London offices - £80,000 - £90,000 per annum dependent on experience + benefits & bonuses The successful candidate will have: - ITIL framework or similar IT service management qualifications - Extensive service delivery management experience within an ERP programme - Experience with project management methodologies - Familiarity with service transition tools and platforms We are happy to provide application and More ❯
Employment Type: Full-Time
Salary: £80,000 - £90,000 per annum
Posted:

ITSM Engineer

United Kingdom
Hybrid / WFH Options
RP International
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote. Key components: Strong experience with ITSM tools (e.g., ServiceNow) Proficiency in scripting for automation and customization. Familiarity with API integrations and web services (REST/SOAP). Solid understanding of ITIL framework and service management … principles. Experience with CMDB, asset management, and service catalog setup. Administer and support the ITSM platform, including configuration, customization, and ongoing optimization. Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows. Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management. Should this role speak to you, kindly send More ❯
Posted:

ServiceNow Managed Service Consultant

Greater London, England, United Kingdom
Hybrid / WFH Options
UP3 - ServiceNow Elite partner
Experience of scripting and debugging in one or more of the following: JavaScript, HTML, CSS, XML, SOAP, REST, ideally in ServiceNow Knowledge of multiple ServiceNow applications across the platform - ITSM and more Understanding of Service Management best practice - ITIL Adept and providing and delivering feedback Delivering work using agile methodologies Able to take responsibility for own learning and demonstrate examples More ❯
Posted:
ITSM
10th Percentile
£26,250
25th Percentile
£31,500
Median
£45,000
75th Percentile
£67,500
90th Percentile
£90,000