151 to 175 of 1,036 Service Delivery Jobs in the UK

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function? This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You ll be joining the business at a pivotal moment the organisation is ready … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing More ❯

Are you a seasoned IT Service Delivery Manager who wants to take full ownership of an IT support function This is an opportunity to lead the design and build of an end-to-end IT support function for a household name in UK retail. You’ll be joining the business at a pivotal moment – the organisation is ready … support teams and 3rd parties through setting up modern processes, navigate a data-heavy application landscape, and championing change within IT support. We’re looking for: Significant experience in service delivery management roles Proven ability to lead through change Confident working across applications and data challenges Knowledge of service management frameworks (e.g. ITIL) and confidence in implementing More ❯

IT Service Delivery (Plant Infrastructure) - Placement Year A GOOD INTERNSHIP IS NEVER HANDS OFF. SHARE YOUR PASSION. We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That s why our experts treat you as part … Swindon produces body pressings and sub-assemblies for MINI, and all this comes together at Plant Oxford with body shell production, paint and final assembly. MINI Plant Oxford - IT Service Delivery (Plant Infrastructure) 13-Month Placement (July 2026) Our IT Infrastructure department are responsible for the onsite infrastructure, covering the network, servers, telephone and all end devices (PCs More ❯

IT Service Delivery (Plant Infrastructure) - Placement Year A GOOD INTERNSHIP IS NEVER HANDS OFF. SHARE YOUR PASSION. We believe in creating an environment where our interns really can learn by doing during their time with us and where they are given their own areas of responsibilities from the start. That’s why our experts treat you as part … Swindon produces body pressings and sub-assemblies for MINI, and all this comes together at Plant Oxford with body shell production, paint and final assembly. MINI Plant Oxford - IT Service Delivery (Plant Infrastructure) 13-Month Placement (July 2026) Our IT Infrastructure department are responsible for the onsite infrastructure, covering the network, servers, telephone and all end devices (PCs More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a senior project manager … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

EcoVardis in the Top 7% of the world’s most sustainable business and aspire for B-Corp accreditation later this year. After continued success, we plan to expand our delivery operations to support our growth. The Role We are seeking commercially minded and ambitious individual to join our life sciences delivery operations practice. As a senior project manager … you will be instrumental in shaping the international business of our clients in the life sciences sector. Your role is to support commercial biotech and pharmaceutical executives through the delivery of market analysis, commercial strategies, business design and new technology implementation to deliver rapid commercial outcomes for their international teams. This role offers accelerated career growth for ambitious individuals … an ethical and profitable scale-up with ambitious plans for growth. Responsibilities Orchestrate the project lifecycle for key business activities that includes market research, marketing and sales operations, client service delivery plus various corporate activities. Support client portfolio governance that includes executive communications, account strategies and pipelines, operational standards and financial analysis Manage client service delivery More ❯

Service Delivery Manager (Solar/EV) Field Based - Reading, Oxford, Swindon, Salisbury, Basingstoke, Crawley, Bristol, Bath, Birmingham, Worcester, Northampton, Milton Keynes, Southampton, Brighton, Bournemouth and Surrounding Areas) £55,000 - £60,000 + Car Allowance + Pension + Progression + 33 Holiday days Are you from a Service Delivery background with experience in the Solar, EV, Building More ❯

hours per week Rate of Pay : £40,000 per annum Scope and general purpose: Responsible for enhancing the guest experience at Standard Chartered Bank through 5-star guest experience delivery, culinary & service innovation Key Responsibilities: Delivery a 5-star client experience service - Ensure best in class guest experience service delivery whiles developing and implementing … protocols of consistent improvements within the hospitality client suite Delivery of the Marketing Calendar - Development and implementation of this key Vacherin marketing tool - to encourage consistent engagement with our customers. Sourcing new 'retail' products - Ensuring our client is informed on new confectionary/retail products for addition to our current range Sourcing new trends of Well Being activities and … ROI - To monitor and report on the qualitative and quantitative success of all innovative activities, marketing initiatives and hospitality client suite performance Standards - To monitor standards of all guest service delivery within hospitality, marketing/look & feel activities/activations with in retail and ensure that the Vacherin high standards and creativity are exceeded. Trade Shows - To attend More ❯

Technical Project Manager — Defence Service Delivery Make an impact on defence service delivery while developing your technical project capability. You will work across varied service based projects and help shape how critical systems are delivered and supported. Must have ● Sole British nationality ● Eligibility to obtain Developed Vetting ● Technical project delivery experience in UK defence … Salary £55,000 to £60,000 basic + Benefits What you will work on You will coordinate delivery across multiple service based projects, maintain schedules and documentation, and help resolve technical issues with engineering teams. You will support internal launches, stakeholder reviews and wider project activity. Skills and experience ● Technical project delivery or service management background More ❯

IT Service Delivery Analyst We’re supporting a global life science company in hiring an IT Service Delivery Analyst to join their on-site IT team. This role ensures reliable day-to-day IT operations, providing hands-on support to end users and maintaining key systems across the site. Key Responsibilities Serve as the primary contact … for IT incidents and service requests, ensuring timely resolution. Provide end-user support for hardware, software, and 1st level network or telecom issues. Install, configure, and maintain IT equipment to support daily business operations. Manage local IT inventory and coordinate with external vendors for on-site services. Follow ITIL and ServiceNow processes to maintain accurate records and escalate issues … as needed. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. 3–5 years’ experience in IT service delivery, helpdesk, or technical support. Strong understanding of hardware, software, networking, and IT security principles. Familiarity with ServiceNow, ITIL, and common ticket management systems. Excellent communication, problem-solving, and customer service skills; certifications (CompTIA, MCP More ❯

be based out of the central Birmingham offices paying a salary range up to £100,000 plus bonus. As an experienced Head of IT, you will oversee IT Infrastructure, Service Delivery, and Cyber Security whilst leading operational resilience. Head of IT: Duties Experience of business acquisitions - Highly desirable Lead delivery of IT services across group - ensure modern … cloud-first infrastructure Lead user-focused approach to technology Oversee IT service delivery, infrastructure and cybersecurity Ensure systems are secure, saleable and in line with business needs Contribute to operational resilience planning, including business continuity & DR Collaborate to align IT strategy with group strategy Manage third party service providers Drive FinOps culture - cost control across all IT … operations Head of IT: Experience Experience within a financial services environment - Highly desirable Strong knowledge of cloud infrastructure - Azure Knowledge of both Cyber Security and Service Delivery Experience of operational resilience and business continuity planning Managing third party vendors and IT projects Experience of IT Governance, Risk Management & Regulatory Compliance The permanent opportunity for a Head of IT More ❯

Position Summary As the Head of Service Management, you will play a critical leadership role in managing and optimizing our service support operations, ensuring the highest levels of customer satisfaction and service excellence. Leveraging your ITIL training and extensive experience in IT service management, you will lead the implementation of ITIL best practices and principles, drive … process improvements, and mentor and develop your team to achieve operational excellence. Responsibilities and Duties Team Leadership: Lead, mentor, and develop a team of service support agents, providing guidance, coaching, and performance feedback to help them excel in their roles. Foster a culture of collaboration, innovation, and continuous improvement within the team. Service Desk Management: Oversee the day … to-day operations of the service desk, ensuring timely and effective resolution of incidents, service requests, and problems. Monitor service desk performance metrics and implement strategies to optimize service delivery and meet SLA targets. Incident and Problem Management: Lead the management of incidents and problems, coordinating with internal teams and external vendors to identify root More ❯

of IT Head of Information Technology/Head of Information Systems – IT Strategy, Technology Leadership, Team/Line Management, Stakeholder Engagement, Governance; Management oversight of: Infrastructure/Cloud, Datacentre, Service Delivery, Applications, ERP, Security, Vendor Management, Programme Management; ITIL. Permanent, East Kent/Hybrid (3/2). £95k – £110k +Bonus +Benefits (Negotiable on experience). Head of … for: IT Strategy, Digital Transformation, IT Programmes and the evolution of the IT environment Line and subsequent matrix management of a multi-disciplinary IT team Oversight of the design, delivery and management of all IT systems inc Applications, Infrastructure (Desktop, Server inc Datacentre, Cloud, Networks etc) Service Delivery, ITIL processes and support for a mid-sized national … to demonstrate: Significant experience gained in IT leadership roles at a senior level with overall Strong leadership and management oversight experience of a small teams of Infrastructure, Application Support, Service Delivery and Project/Programme Management functions Vendor and departmental budgetary management responsibility Proven experience in enterprise IT management, systems integration, cybersecurity, and digital transformation (ERP/CRM More ❯

Service Desk Team Leader Location: Exeter/Hybrid (3 days a week in office) Salary: £35,000£45,000 (DOE) Our client is looking for an experienced Service Desk Team Leader to lead and develop their 1st Line Service Desk team. This is a fantastic opportunity for someone who enjoys blending hands-on technical support with leadership … coaching and process improvement all within a friendly, collaborative and growth-focused business. Responsibilities of the Service Desk Team Leader: Youll be responsible for the daily operations of the 1st Line Service Desk, ensuring support tickets are logged, triaged and resolved efficiently. Working closely with Service Delivery Consultants and the Technical Improvement Lead, youll help shape … best practice, streamline processes, and deliver exceptional customer experiences. Youll also play a key role in mentoring the team, maintaining high service standards, and ensuring client SLAs are consistently achieved. Leading, mentoring and supporting the 1st Line Service Desk team. Monitoring and managing ticket queues to ensure timely resolution and accurate escalation. Maintaining strong client communication and ensuring More ❯

Architect – Data Centre - Inside IR35We’re seeking an experienced Application Architect to support a transformation programme across an enterprise-scale physical data centre environment. The role blends solution architecture, service delivery, and consultative client engagement, helping design, document, and guide the implementation of application solutions across a complex on-premise infrastructure landscape.The role will require 2-3 days … working sessions with technical and business stakeholders. Produce clear architecture artefacts — solution designs, integration diagrams, and transition plans. Advise on how applications interact with physical data-centre infrastructure Support service delivery alignment — ensuring designs meet operational, performance, and availability needs. Provide hands-on consultancy and technical leadership throughout delivery and handover. Essential Skills & Experience Proven experience as … an Application or Solution Architect within large, multi-site data-centre environments. Strong understanding of physical infrastructure (racks, cabling, servers, networking) and how it supports enterprise applications. Knowledge of service delivery principles (incident, change, capacity, availability). Excellent documentation and presentation skills. Comfortable in client-facing, consultative roles — leading discussions and influencing outcomes. Ability to work across technical More ❯

The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuous improvement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring infrastructure and … operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the IT infrastructure … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards More ❯

The Head of Infrastructure and Operations is responsible for leading the design, delivery, and continuous improvement of MM Flowers’ technology infrastructure and operational systems. This role ensures that the company’s IT foundations are secure, scalable, and resilient to support business growth, digital transformation, and operational excellence. The position combines strategic planning with hands-on leadership, ensuring infrastructure and … operations deliver reliable, high-performing technology services across the organisation. This includes oversight of infrastructure, security, and operational teams as well as relationships with key vendors, service providers, and business stakeholders. The role acts as a bridge between business needs and technology delivery — enabling innovation while maintaining compliance, security, and performance excellence. Develop and deliver the IT infrastructure … and operations strategy in alignment with business goals and digital transformation initiatives. Ensure all systems are designed and managed to meet future scalability, sustainability, and innovation requirements. Maintain high service availability, resilience, and performance across all infrastructure and IT operations. Drive automation, cost efficiency, and continuous improvement across all infrastructure processes and systems. Ensure infrastructure and data security standards More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

LOCATION: LoughTec Ltd RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … IT and cyber security sector. You will act as the primary liaison between the LoughTec account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

Service Manager Contract - Inside IR35 Duration - 6 months Leeds or London Are you an accomplished Service Manager with a strong background in ITIL/ITSM? This company is seeking a talented individual to lead the transition of their Application Management Services (AMS) from one vendor to another. If you thrive in a fast-paced, critical operations environment, this … could be the perfect opportunity for you. As the Service Manager, you will be responsible for overseeing the smooth transition of the company's AMS from one provider to another. This is a crucial role that requires extensive experience in managing offshore service teams and supporting critical operations across the entire business. You will need to have a … and a proven track record of success in leading similar initiatives. Key Responsibilities: Manage the end-to-end transition of the AMS from one vendor to another, ensuring seamless service delivery Lead and coordinate the offshore service teams responsible for supporting the company's critical operations Implement ITIL/ITSM best practices to optimise service delivery More ❯

Location: Remote with adhoc travel to Corsham Contract: 4 months initially Day Rate: £500, Inside IR35 Clearance: SC We're seeking an experienced Scrum Master to support agile delivery across a high-profile defence programme. You'll guide cross-functional teams through agile ceremonies, foster collaboration, and help ensure the consistent delivery of secure, high-quality services within … a complex and regulated environment. Key Responsibilities: Facilitate daily stand-ups, sprint planning, reviews, and retrospectives. Coach and mentor delivery teams on Agile and Scrum principles. Remove blockers and manage dependencies across multiple work streams. Collaborate with Product Owners and Service Delivery Managers to prioritise and deliver value. Ensure teams operate within security, compliance, and governance frameworks. … Drive continuous improvement in delivery processes and team performance. Maintain transparency of progress through metrics and reporting tools. Support transition from project delivery to service operation where required. Skills & Experience: Proven experience as a Scrum Master or Agile Delivery Lead in a secure or complex environment. Strong background in service delivery or operational support More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯