151 to 175 of 614 Service Delivery Jobs in the UK

clear, actionable insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. … gather evidence, test assumptions and validate analysis. Ensure alignment across functions and build consensus around risk understanding, mitigations and priorities. Team Leadership and Delivery Management Lead, mentor and quality-assure the work of a small team of colleagues. Task and oversee scenario-level analysis (e.g., physical estate failure scenarios ...

global infrastructure environment spanning multiple sites. You'll lead a team of engineers while also managing offshore resource, ensuring high levels of service delivery across the business. You'll be central to everything from incident management and support through to project delivery and cloud transformation , with real … offshore resource Own incident and problem management , acting as the escalation point through to resolution Deliver reliable infrastructure support across multiple global sites Drive service delivery standards and continuous improvement Lead and contribute to infrastructure projects , including cloud migration Oversee hardware, systems, networks, and core IT services Collaborate ...

Service Management Lead +8 months + +Hybrid in Corsham +SC cleared role +Inside IR35 + 575 - 625 a day Skills: +SC clearance +ITSM +MOD We are seeking an experienced Service Management Lead (ITSM) to support a high-profile Ministry of Defence programme, delivering a new style … service model within a secure and complex environment. This is a key leadership role responsible for driving end-to-end IT service management, ensuring alignment with MoD standards, and embedding best practice across a multi-supplier ecosystem. Key Responsibilities Lead the design, implementation, and optimisation of ITSM processes ...

fulfilling your obligations and promises. Be and advocate for your accounts within ROCK. Act as the escalation point for assigned accounts, alongside the Service Delivery Management team. You will be expected to support on all commercial matters including complaint management, aged debt escalations and dispute resolution. Manage … deficits and creating plans to address any shortfall. Create and deliver monthly or quarterly business reviews, by drawing on resource from Technology Management and Service Delivery Management for all key and mid-tier accounts. Raise projects from successful sales ensuring all relevant information and context is provided ...

optimise detection catalogues. Creating and refining DLP, Insider Risk Management, and other security rules using cloud-native tools. Monitoring and ensuring high-quality service delivery from external SOC providers. Automating reporting on security performance and operational metrics. Partnering with technology teams to ensure adequate monitoring across cloud platforms … SaaS, and internal systems. Documenting security processes, tool configurations, and contributing to service delivery documentation. Supporting colleagues with ISO 27001 compliance and KQL-related tasks. What we are looking for: Previously worked as a Threat Detection Engineer or in a similar role. Must have strong expertise in KQL. ...

optimise detection catalogues. Creating and refining DLP, Insider Risk Management, and other security rules using cloud-native tools. Monitoring and ensuring high-quality service delivery from external SOC providers. Automating reporting on security performance and operational metrics. Partnering with technology teams to ensure adequate monitoring across cloud platforms … SaaS, and internal systems. Documenting security processes, tool configurations, and contributing to service delivery documentation. Supporting colleagues with ISO 27001 compliance and KQL-related tasks. What we are looking for: Previously worked as a Threat Detection Engineer or in a similar role. Must have strong expertise in KQL. ...

Role/Job title Network Service Delivery Principal Work Location Wokingham, UK Role type - Permanent/Fixed Term/Contracting Contracting Mode of working Hybrid/office based Office based If Hybrid, how many days are required in office? 5days Number of positions 2 Unit CBO ITIS Duration ...

revenue comes from the North America region, 35% from EMEA, and 10% from APAC. Visit for more details. Job Description: Client Delivery & Relationship Leader (Director). Position: Client Delivery & Relationship Leader Location: UK (London-based, with regular client site visits) Reports To: EMEA Delivery Head Travel Requirement … Approx. 2–3 days per week on client sites (Named Accounts, updated time to time) Role Overview We are seeking an experienced delivery and relationship leader to drive strategic engagement and account growth with key UK clients, as the anchor account and other major enterprise clients. This role requires ...

Service Delivery Consultant. Leeds Were looking for a skilled and proactive Service Delivery Engineer to join our Managed Services team. This is a senior technical role where youll take ownership of service performance, reliability, and continuous improvement across customer environments. Youll ...

enabling a new support team to operate effectively from day one 🚀 What will you be doing? You will operate at the intersection of IT Service Delivery, Business Analysis, and Knowledge Management , working within a complex international retail environment. Your main responsibilities will include: Knowledge Discovery & Assessment Conduct structured … weeks, expenses covered) What are we looking for in you? We are looking for a professional with strong experience in IT environments, documentation, and service operations , capable of working autonomously in complex and ambiguous contexts. Core requirements Experience in Business Analysis (discovery, requirements gathering, documentation) Solid background ...

secure environment. This role is integral to ensuring the smooth operation, support, and continuous improvement of managed mobile devices, while also contributing to the delivery of a managed networking service. You will be the face of the business on-site, representing our organisation with professionalism at all times. Working … stakeholders Diagnose and investigate suspected physical device faults Manage inventory of all in-scope mobile devices Advise users on applications outside of the standard service catalogue Create and maintain knowledge base documentation Communicate effectively with customers via phone and email, providing regular updates Handle incoming customer queries, ensuring clear ...

Service Desk Lead Sevenoaks, Kent | Full-Time About the Company Our client is a leading technology and communications provider, delivering innovative solutions across cloud, connectivity, cybersecurity, and IT support. With a strong reputation for reliability and customer excellence, they partner with businesses to help them thrive in a fast … paced digital world. The Opportunity We’re looking for an experienced Service Desk Lead to lead a high-performing support team and drive exceptional service delivery. This is a fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering ...

Service Desk Manager Sevenoaks, Kent | Full-Time About the Company Our client is a leading technology and communications provider, delivering innovative solutions across cloud, connectivity, cybersecurity, and IT support. With a strong reputation for reliability and customer excellence, they partner with businesses to help them thrive in a fast … paced digital world. The Opportunity We’re looking for an experienced Service Desk Manager to lead a high-performing support team and drive exceptional service delivery. This is a fantastic opportunity for a hands-on leader who thrives in a fast-paced environment and is passionate about delivering ...

Company description: XPO TRANSPORT SOLUTIONS EUROPE Job description: IT Service Desk Manager Supplier & ServiceNow Product Owner (EU) Here at XPO, we take our people seriously. We are seeking a highly motivated and experienced IT Service Desk Manager to join our dynamic IT team on a full-time, permanent … days per week. This role is pivotal to how IT services are delivered across the organisation. The successful candidate will manage our outsourced service desk as a strategic supplier, ensuring high-quality, SLA-driven service delivery and outstanding customer experience. In addition, the role will own Major ...

Your new role A leading construction and infrastructure organisation is seeking an experienced Front Office Service Manager to lead the end-to-end delivery and continual improvement of IT services that support front-office business operations. This role oversees critical end-user services including service desk, field … ensure these customer-facing services deliver measurable business value, meet agreed performance targets, and offer a high-quality user experience. You will maintain accurate service information in the IT Service Catalogue and ensure all front-office services are delivered efficiently, cost-effectively, and in line with ITIL ...

compliant HR administration. Enhance end-to-end employee lifecycle processes impacted by the new system. Cross-Functional Liaison Work with IT, Finance, and service delivery teams to resolve issues affecting HR data flows. Support improvements to upstream and downstream HR processes. Document resolutions, workarounds, and updated processes clearly … system and process enhancements based on recurring issues. Support testing cycles for fixes, patches, and configuration updates. Contribute to ongoing improvements to HR service delivery and data accuracy. About You We're looking for someone who brings: Strong HR and Oracle Fusion HCM subject matter expertise (essential). ...

Network Service Delivery Principal Location: Wokingham (3–5 days per week onsite) Start: ASAP Contract: 6 months initially Rate: £420 per day (Inside IR35) Overview Our client is seeking a visionary, highly technical Network Service Delivery Principal to lead the strategic design, evolution, and governance … complex enterprise network estate. This is a senior, hands‐off architecture and leadership role. While engineering teams focus on delivery and operations, this position defines the network blueprint they build from—bridging business strategy and technical execution across on‐prem, cloud, and hybrid environments. You will architect scalable, automated ...

client is a well-established Managed Service Provider, CRM, and Software Development business, and theyre looking for an experienced IT Operations Manager to take the lead on service delivery, performance, and continuous improvement across their customer base. This is a hands-on leadership role where youll oversee … operations, service delivery, and project execution, while also act click apply for full job details ...

work where you can thrive and be your best every day. We're looking for a CNI Technical Services Manager who will oversee the delivery of technical services for Critical National Infrastructure (CNI) environments, ensuring reliable execution of PPM, Remedial, Reactive, Quoted Works, and Projects while leading engineering teams … compliance, training development, and maintenance of training matrices Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting ...

Hammersmith, 4 days Central London) Role Overview We are seeking a proactive and highly organised Workplace Experience Coordinator to support the day-to-day delivery of an exceptional workplace environment. This role sits at the heart of operations, ensuring facilities, space, and workplace services are efficiently managed to create … Solving & Complexity Resolve day-to-day workplace and facilities issues, often requiring coordination across multiple teams Identify opportunities to improve workplace processes, systems, and service delivery Support continuous improvement initiatives to enhance efficiency, safety, and employee experience Skills & Experience Required Previous experience in workplace experience, facilities management ...

This is a new and exciting opportunity for a Senior Service Technician to join a leading experiential AV integrator delivering cutting-edge projects across museums, exhibitions, stadiums and cultural spaces. Make sure to apply quickly in order to maximise your chances of being considered for an interview Read … visions to life. Working at the intersection of storytelling and engineering, they deliver complex, high-quality installations that leave lasting impressions. As a Senior Service Technician, you will play a key role in supporting and maintaining live control, audio, video and networked systems across a diverse portfolio of projects. ...

bonus, and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis in the Midlands. If you're a Business Development Manager with experience within the Construction industry … extensions etc Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions ...

organisations, we successfully execute complex projects by leveraging advanced technology and the expertise of our skilled workforce. Our customer-centric approach ensures efficient, reliable service delivery while maintaining our focus on building long-term, sustainable solutions. At MJ Quinn, our purpose is to play a vital role … providing regular updates on field progress to the back office and fostering strong working relationships with Local Highway Authorities (HA) to support smooth project delivery TERMS AND CONDITIONS Working Conditions On-Site Department Fibre Build Reports to Patch Manager Hours of Work Monday to Friday/08:00am ...

will suit an experienced Jira specialist who can operate autonomously, drive standardisation, and partner confidently with stakeholders to deliver a scalable, well-structured, service-focused Atlassian ecosystem. Client Details Michael Page Technology are proud to be partnered with a national infrastructure leader operating across multiple high-value sites across … chain and industrial activity. The client is currently delivering a major multi-year modernisation programme, investing heavily in digital tooling, automation, workflow efficiency and service-delivery excellence to drive standardisation, resilience and platform maturity across the organisation. They provide a mission-critical operational environment, supporting diverse commercial partners ...

Service Desk Manager – Microsoft Cloud Environment Shrewsbury (Hybrid) £45,000 – £60,000 + Benefits Chapman Tate Associates – Recruiting on behalf of a trusted and rapidly growing client Chapman Tate Associates are excited to be supporting a long-standing, highly reputable organisation within their sector as they continue their impressive … growth journey. As part of their expansion, they are now seeking an experienced Service Desk Manager to lead their support function and drive best-in-class service across a modern Microsoft Cloud environment. About the Role This is a fantastic opportunity for someone who thrives in a people ...