Microsoft support team is integral to this approach and our success. Key to success will be to work as part of a close-knit team, with a customer centric service focus. You will be working closely with customers by providing day-to-day technical support, assisting, and contributing to overall technical governance and leadership, technical excellence, and continual service … of unresolved issues to the appropriate internal teams. Able to manage and prioritize Open and Unresolved Azure tickets liaising with all 3rd parties. Troubleshoot and resolve complex incidents and service requests that have been escalated from 1st and 2nd line support teams. Analyse and diagnose issues related to Azure infrastructure and services. Maintain up-to-date documentation on Azure … support for escalated issues that require vendor intervention. Stay current with Azure updates, new features, and industry best practices. Participate in continuous improvement initiatives to enhance support processes and service delivery. QUALIFICATIONS, EXPERIENCE, & SKILLS: Professional Experience Microsoft Azure Fundamentals (AZ-900) - ESSENTIAL Microsoft Azure Administrator Associate (AZ-104) - ESSENTIAL Microsoft Data Fundamentals (DP-900) - ESSENTIAL Microsoft Azure Security Engineer More ❯
such as ISO 27001. Continuous Improvement: Identify areas for improvement and implement solutions to enhance system performance and user experience. Supplier Management: Maintain relationships with IT suppliers and outsourced service providers, ensuring cost-effective and high-quality service delivery. Skills & Experience Skills/Experience Required: Experience: Minimum of 1 year of experience in IT systems management, network administration More ❯
integrity. Design, script, and automate software deployment, managing package testing and distribution. Configure new and existing applications to ensure optimal performance and end-user satisfaction. Liaise with internal teams, service desks, and third-party suppliers to resolve issues and ensure smooth service delivery. Maintain documentation, user guides, and contribute to our knowledge management system. Support risk and continuity More ❯
Employment Type: Permanent
Salary: £38000 - £40000/annum 18% contributory pension and great b
complex change projects, ideally with experience in system integrations, operational improvements, and business readiness activities. Strong knowledge of business transformation, systems integration, and how these impact operational functions and service delivery. Project management qualification (e.g., PMP, PRINCE2, Agile) or equivalent experience in managing large-scale, cross-functional projects. Familiarity with change management methodologies and best practices, with the ability More ❯
Crawley, England, United Kingdom Hybrid / WFH Options
Morson Talent
Contract Opportunity: IS ServiceDelivery Lead 📍 Location: Hybrid – 3 days on-site 🗓️ Duration: 8 months 💼 Rate: Competitive Daily Rate 🕒 Working Pattern: Full-time, hybrid Are you a senior IT servicedelivery professional with experience managing complex service transitions and operational excellence in IT environments? My client is looking for an experienced Interim Delivery Lead … to support two strategic initiatives: 🔒 Cyber Resilience Programme (CRP) – Enabling BAU readiness to meet NIS-CAF EP compliance 🔄 Transition from Kyndryl to TCS – Leading efforts to transform servicedelivery under a new outsourced model This is a hands-on leadership role requiring deep service management knowledge, coaching and mentoring capabilities, and a proactive approach to continuous improvement. … Your Role Will Involve: ✔️ Covering and supporting the IS Customer ServiceDelivery Lead ✔️ Supporting the IS Service Transition Lead during major transition phases ✔️ Leading, guiding, and coaching in key IT service processes under a SIAM model ✔️ Overseeing CRP implementation and successful transition to TCS as the new delivery partner ✔️ Helping embed service excellence and More ❯
ServiceDelivery Manager - Blackburn, Lancashire This leading Software Solutions provider based in Blackburn are looking for an experienced ServiceDelivery Manager to take ownership of their Software Support and Service Desk function. This is a senior leadership role ideal for someone who combines technical expertise with a passion for team leadership and service excellence. … Core responsibilities for this ServiceDelivery Manager role; As the ServiceDelivery Manager, youll play a critical role in ensuring high-quality, efficient support across all customer touchpoints. Lead and manage a team of software support analysts, first-line support, and third-party service partners Oversee day-to-day service desk operations, including ticket … triage, resolution, and escalations Drive service excellence through continuous improvement of standards, processes, and SLAs Maintain and grow strong customer relationships, acting as an escalation point and trusted advisor Deliver regular performance reporting and service insights to senior stakeholders Identify out-of-scope work and ensure appropriate commercial handling and chargebacks Core experience 3+ years experience leading a More ❯
ServiceDelivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable ServiceDelivery Manager to join their Intelligent Customer function … within IT Services. This is a fantastic opportunity for someone with a strong background in IT servicedelivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the ServiceDelivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and the technology … function continues to operate securely, efficiently, and in alignment with best practices. Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal contracts and More ❯
Birmingham, England, United Kingdom Hybrid / WFH Options
InfoSec People Ltd
ServiceDelivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable ServiceDelivery Manager to join their Intelligent Customer function … within IT Services. This is a fantastic opportunity for someone with a strong background in IT servicedelivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the ServiceDelivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and the technology … function continues to operate securely, efficiently, and in alignment with best practices. Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal contracts and More ❯
West Midlands, England, United Kingdom Hybrid / WFH Options
InfoSec People Ltd
ServiceDelivery Manager Opportunity | £45,000 - 55,000 (15% bonus & £4k plus car allowance) (SC Cleared or SC Eligible is a MUST) 📍 UK-Based | Hybrid Working | Permanent (Hybrid in favour of WFH) I’m currently supporting a market-leading client in the search for a highly capable ServiceDelivery Manager to join their Intelligent Customer function … within IT Services. This is a fantastic opportunity for someone with a strong background in IT servicedelivery and vendor management, who thrives in a complex, multi-vendor environment. In this role, you’ll work closely with the ServiceDelivery Lead to ensure services are delivered effectively, suppliers are aligned with business goals, and the technology … function continues to operate securely, efficiently, and in alignment with best practices. 🔧 Key Responsibilities Monitor and manage delivery of IT services against agreed service levels. Control the full lifecycle of IT assets—from acquisition to disposal. Support financial planning and analysis across IT services. Drive supplier performance and ensure alignment with strategic sourcing goals. Manage formal contracts and More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
Role overview The IT ServiceDelivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL … practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯
Role overview The IT ServiceDelivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL … practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯
Role overview The IT ServiceDelivery Manager is responsible for overseeing the efficient and effective delivery of IT services to the Club’s end users, and ensuring that IT operations align with business objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL … practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a point of escalation, ensuring seamless servicedelivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and external service review meetings. Document meeting minutes and oversee or assign More ❯
Join Our Team as an IT Service Desk Analyst! Are you passionate about technology and customer service? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! Overview/Job Summary As a key member of our ServiceDelivery Team, the IT Service … is crucial in delivering high-quality first-line support to end-users across various channels, including phone, email, and ticketing systems. We are looking for someone with strong customer service skills, a proactive approach to problem-solving, and a solid technical understanding. Key Responsibilities First-Line Support: Provide first-line support and resolution for all IT-related queries and … incidents via phone, email, and ticketing systems. Incident Management: Accurately log, categorize, and prioritize incidents and service requests. Troubleshooting: Resolve hardware, software, and network issues for end-users, escalating when necessary. Remote & Desk-Side Support: Offer support for desktops, laptops, mobile devices, and peripherals. Enterprise Applications: Support enterprise applications such as Microsoft 365, VPN, collaboration tools (e.g., Teams), and More ❯
Employment Type: Permanent
Salary: £27659/annum Pension, Bonus, Car Parking, On Site Gym
National Express is recruiting an experienced Head of IT ServiceDelivery to join our team at our Head Office in Digbeth, Birmingham . The successful candidate will ensure the seamless, cost-effective, and efficient delivery of IT services to meet business needs, driving operational excellence and user satisfaction. This role involves leading a team of IT professionals … managing offshore teams and service providers, and driving service improvements. The role also requires managing key supplier relationships, ensuring contractual value and performance, and implementing ITIL best practices. What you'll do: Develop and manage strategic relationships with IT suppliers: Negotiate contracts, monitor performance, conduct reviews, ensure compliance, and manage vendor risks within budget. Contribute to IT strategy … Align with business objectives, oversee service design considering user needs, cost, supportability, and scalability, and promote best practices and new technologies. Manage service transitions: Ensure minimal disruption during the deployment of new or changed services, conduct PIRs, and oversee change, release, and knowledge management processes. Lead daily IT operations: Ensure high availability and performance, manage incident, problem, request More ❯
check, Qualification checks, Employment and/or educational references covering five years & Satisfactory credit check. If you have any questions or require further assistance, please email Job profile for ServiceDelivery Manager ServiceDelivery Manager 11/07/2025 ServiceDelivery Manager Apply online The job requirements are detailed below. Where applicable the … know. Job details Contractual hours 36.25 Basis Full time Region Scotland Job category/type - XPS Administration Date posted 06/06/2025 Job reference REQ002980 Job description ServiceDelivery Manager Location: Perth Employment Type: Permanent, Full Time Grade: Senior Consultant Hybrid/Remote XPS are seeking a skilled ServiceDelivery Manager to lead the … delivery of high-quality pension administration services. Managing client relationships, driving operational excellence, and mentoring teams across complex schemes. With deep technical pensions knowledge and proven leadership, you'll balance quality, efficiency, and long-term sustainability. Ideal candidates are commercially astute, people-focused, and thrive in a dynamic, client-centric environment. About XPS Group: XPS Group is a prominent More ❯
Salary: £79,719 with potential to rise to £93,787 over 3 years NHS Supply Chain currently has an opportunity for a Head of ServiceDelivery to join our team during an exciting period of transformation, working to make it easier for the NHS to put patients first. NHS Supply Chain IT operates a Service Integration And … Management (SIAM) model, OneIT with four different Service Providers delivering the end to end suite of services across Service Integration and Helpdesk, Modern Workplace services, Infrastructure and Networks, Application Development and Management and Cyber Security. The Head of ServiceDelivery is responsible for leading the ServiceDelivery team and is the owner of both … the Service Integrator, Service Desk, and Modern Workplace Service Providers. They are responsible for ensuring the smooth day to day operations, performance reporting and risk management of the end-to-end IT services, working alongside our third-party partners. They'll own the introduction and ongoing evolution of ITIL4 Practices and workflow tooling (ServiceNow) utilisation across all More ❯
About Us: Anglian is a leading national multi-branded company specialising in home improvements. We are committed to delivering exceptional service and innovative solutions to our customers. We are seeking a dedicated and skilled Payroll and HR ServiceDelivery Manager to join our team and support the Group HR Director in delivering a professional HR Shared Service function. Role Purpose: The Payroll and HR ServiceDelivery Manager will play a crucial role in supporting the strategic roadmap for Payroll and HR Administration functions. This position focuses on providing professional HR shared services support, handling the administrative and transactional aspects of HR and Payroll, ensuring accuracy, compliance, and efficient service delivery. Key Responsibilities: Data … such as onboarding, offboarding, and employee changes. Benefits Administration: Manage the administration of employee benefits programs, ensuring compliance. Oversee pension schemes, group income protection, and other group policies. Customer Service: Respond to employee and manager inquiries related to HR policies and procedures using a triage model. Collaborate with HR Advisors, Recruitment Team, and L&D colleagues to ensure smooth More ❯
Cheadle, Staffordshire, United Kingdom Hybrid / WFH Options
Thales Group
your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a ServiceDelivery Manager to be responsible on the end to end servicedelivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective servicedelivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … for specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing servicedelivery meetings, following up if servicedelivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when More ❯
Templecombe, Somerset, United Kingdom Hybrid / WFH Options
Thales Group
flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Primary Purpose Of The Role : The ServiceDelivery Manager (SDM) will be responsible for the successful project management execution of a number of Services contracts within the UWS Services Portfolio. The SDM will play a … critical role in the successful delivery performance of our services contracts through planning, executing, monitoring and controlling all aspects of the projects. The SDM is accountable for the entire project scope, the project team and resources, the project budget, and the success or failure of the project. To succeed in their role, project managers must be adept at coordinating … complex and competing priorities in an effort to achieve desired project outcomes. The The successful candidate will have core experience in the execution of complex projects, ideally within military service contracts. Key Responsibilities And Tasks: Take ownership for all aspects of the service defined against the contracted scope of work Accountable for the project delivery and its More ❯
ServiceDelivery Engineer (24/7) Opportunity: Our trusted partner, a highly reputable cloud solutions provider is hiring a 2nd/3rd line ServiceDelivery Engineer who is happy to work a varied shift pattern, Monday to Thursday which will involve some night shifts. The chosen candidate must have a background in 2nd/3rd line More ❯
Department: Delivery Location: Home based, UK (with occasional travel to our London office) Reports to: Apprenticeships Director Hours: 37.5 per week Contract type: Fixed Term, 12 months Salary: (Depending on experience) Role Overview The ServiceDelivery Manager is responsible for overseeing the performance and success of a learner occupancy of 500+ learners, ensuring timely completion, retention, and … team of Learner Success Coaches and Data Mentors, each responsible for a caseload of learners, providing strategic oversight and driving interventions when learners require additional support. In addition, the ServiceDelivery Manager plays a crucial role in liaising with employer partners, addressing challenges that may impact learner progression, and working closely with Accounts & Sales teams to support escalations … proactive engagement and timely resolution of issues impacting learner success. Provide rapid response and solutions to internal escalations, working across departments to resolve concerns effectively. Strategic & Operational Leadership Ensure servicedelivery meets agreed SLAs and proactively contribute to improving processes and outcomes. Champion a culture of continuous improvement, identifying, leading, and guiding internal teams in initiatives that enhance More ❯
We are looking for a Technical Service Manager to assist the Head of Global ServiceDelivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests … the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of ServiceDelivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery. Required … Skills Demonstrates a breadth & depth in knowledge of ServiceDelivery Management Standards & practices Experienced in managing teams in order to delivery high quality outcomes Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidate reports using PowerBI is highly desirable. More ❯
We are looking for a Technical Service Manager to assist the Head of Global ServiceDelivery in ensuring that the Cloud Operations & End User Computing teams consistently provide an expert, efficient, and highly customer-focused IT support service to our Managed Service Clients’ user community within agreed service levels, managing reported incidents and requests … the requisite level of detail, to ensure a high quality support service. The manager will also act as one of the deputies in the absence of the Head of ServiceDelivery, acting as a first point of contact for technical escalations where necessary, whether scheduled or ad hoc, as defined by the Head of Service Delivery. Required … Skills Demonstrates a breadth & depth in knowledge of ServiceDelivery Management Standards & practices Experienced in managing teams in order to delivery high quality outcomes Experience in managing the development and delivery of custom workflows in ServiceNow is required, as well as experience in integrating multiple disparate data feeds into consolidate reports using PowerBI is highly desirable. More ❯
