176 to 200 of 1,037 Service Delivery Jobs in the UK

on how to craft a competitive application is mentioned at this part. Role closes 11:55pm Friday 14/11/25 About the Roles As a Senior IT Service Manager within Chief Digital Information Office (CDIO), Debt Management and Liabilities, you will possess a deep understanding of IT Service Management, with a primary focus on safeguarding the … and compliance of services, ensuring alignment with key performance indicators and ITIL 4 practices. Your role will also involve driving continuous improvement, proactively identifying and mitigating risks to enhance service reliability. In addition, you will champion the vision and strategic direction of service management, ensuring that processes are clearly defined, effectively owned, and continuously matured to support evolving … Act as a key liaison within Debt Management and Liabilities, building strong stakeholder relationships and developing a deep understanding of CDIO and ELS processes and responsibilities. Lead the IT Service Management (ITSM) function, ensuring high-quality service delivery and user satisfaction. Oversee incident, problem, change, and request management processes. Develop and maintain service level agreements (SLAs More ❯

Company Description Come join us and make a difference in the world! Discover more at www.necsws.com Job Description The Service Desk Team Leader (24x7) is a varied, challenging and exciting role. The role is responsible for ensuring the day-to-day Service Desk and Incident Management process activities are delivered to meet the needs of the business. It … will involve working closely with both internal and external stakeholders and customers and is targeted with supporting the delivery of a high performance and reliable IT capability worldwide. Working within the Cyber, Service and Technology (CST) division and reporting to the Service Delivery Manager – Service Desk, the successful candidate will be responsible for delivering IT … Service Desk and Incident Management to NEC and our customers. The role will have direct line management responsibility as well as functional management responsibility for a wider team based in Hartlepool, Chippenham and India. The role is wide-ranging and takes ownership of the delivery of the Service Desk and Incident Management (excluding Major Incident Management) processes More ❯

infrastructure, and communications systems across the Community Protection Directorate (CPD) and Fire Collaboration (FC). This team delivers mission critical application and system support to Hertfordshire Fire and Rescue Service, operating 24x7x365 to ensure the reliable mobilisation of fire engines and crews About the role We’re looking for a proactive and experienced IT Support Manager to join our … team and play a pivotal role in managing IT operations, service delivery, and supplier relationships. This is a dynamic position that blends technical oversight, project management, and team leadership to ensure the smooth running of critical digital services across the organisation. The role is a hybrid role that will include onsite attendance at our office in Stevenage on … a weekly basis You will be responsible for: The day-to-day support of all applications, infrastructure and communications equipment Management of Service Desk, 2nd and 3rd line engineers Working and liaising with users, 3rd party providers, stakeholders and other team members to resolve technical issues and problems which have been escalated to you Creating technical designs and specifications More ❯

Job summary We are seeking an experienced and strategic Head of Operations to lead the operational delivery of the South West Secure Data Environment (SWSDE) . This regional initiative enables safe, ethical, and trusted access to health and care data for research and innovation across the South West. The postholder will provide senior operational leadership, ensuring that the SWSDE … This position requires an individual with excellent leadership, analytical, and communication skills who can manage sensitive and high-stakes discussions with senior stakeholders while maintaining a calm focus on delivery and service excellence. This is a delivery-focused and people-oriented role. It is suited to someone who thrives in complex environments, enjoys building systems that work … for success. Main duties of the job The post holder will: Provide operational leadership and management of the South West Secure Data Environment (SWSDE), ensuring effective end-to-end delivery of research workflows. Design, implement, and maintain robust operational processes supporting data access, governance, and researcher engagement. Coordinate cross-functional teams responsible for onboarding, data provisioning, governance checks, and More ❯

TEAM The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet’s future growth plans and ambitions. I&O Workplace Products are part of the ITSO organisation and aimed at enhancing productivity, communication, and efficiency within … value activities and improving. - Workplace Equipment – IT equipment delivers essential functionalities to the workplace by facilitating all of the above Each Product is accountable for the end-to-end delivery of business outcomes and the Product teams are expected to demonstrate a proactive work mindset in addressing easyJet’s priorities. JOB PURPOSE The IT Service Assurance Specialist is … responsible for the effective execution of the service integration strategy and processes within the Productivity & Collaboration team, enabling trust, velocity, scalability, and efficiency of the product services. JOB ACCOUNTABILITIES The IT Service Assurance Specialist is responsible for delivering the service integration services within their own Product, overseeing the execution of standardised IT service management processes (ITSM More ❯

values-driven organisation? Can you transform varied data into meaningful insights & communicate effectively with diverse audiences to enhance organisational performance? Do you excel at applying critical thinking to evaluate service delivery models and drive systemic change to improve outcomes? If you are passionate about using data to tackle complex problems, improve systems and shape strategic decisions, we want … EDI networks and colleague cafes Cycle to work scheme & season ticket loans Ongoing training & support with opportunities for career development & progression About the Role: As a Deputy Head of Service for Performance & Quality you will: proactively analyse data from diverse sources, transforming it into powerful & useful insights for our service produce management information, impact analysis, service modelling … customer-focused performance tools monitor service performance & identify risks to support & enable data-driven decision-making & continuous improvement be a key member of a multi-disciplinary network of experts within Victim Support's London Management Team work in partnership with key stakeholders across London's criminal justice system such as the Mayor's Office for Policing and Crime (MOPAC More ❯

Omagh, County Tyrone RESPONSIBLE TO: Director of Sales MAIN PURPOSE OF JOB: The Key Account Manager (KAM) is responsible for managing, developing and retaining strategic client relationships, ensuring exceptional service delivery, and identifying opportunities for overall account growth. The successful candidate will possess strong attention to detail, the ability to translate technical data into actionable insights, and a … the IT and cyber security sector. You will act as the primary liaison between the account management and technical teams for key clients, coordinating internal teams to ensure seamless delivery, accurate reporting, and proactive issue resolution. Main Duties and Responsibilities: Serve as the main point of contact for a defined group of key clients, ensuring consistent, responsive, and professional … communication. Develop a deep understanding of each clients environment, challenges, and objectives to deliver tailored IT and cybersecurity solutions. Translate technical data, service metrics, and incident trends into clear, meaningful insights for clients and internal stakeholders. Deliver regular MBR & QBR account reviews, performance reports, and presentations (PowerPoint/dashboard-driven) to demonstrate value and progress. New customer acquisition responsibility More ❯

Role: Service Operations Manager Location: Hereford | On-site, 5 days per week Salary: £30,000 – £40,000 + benefits Benefits: 25 days holiday, private healthcare, professional development, and training support Our client, a leading managed IT services provider, is hiring a Service Operations Manager to oversee and run their busy service desk function. This is a hands … on leadership role where you’ll manage a team of service desk analysts and ensure the highest levels of customer satisfaction across all support operations. This is an excellent opportunity for someone from a strong customer service or operations background who’s looking to step into the technology sector, or take on a new challenge leading service delivery in a fast-paced environment. What you’ll do Lead, motivate, and manage the service desk team to deliver outstanding customer support Oversee daily operations, ensuring all tickets are prioritised, escalated, and resolved efficiently Maintain and improve service performance against SLAs and customer expectations Act as a key point of contact for escalations, ensuring timely More ❯

plan, smart casual dress code, regular incentives and company events Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: The End User Compute (EUC) Service Desk Manager reports into the Head of IT and is responsible for managing and leading the IT Service Desk team to deliver high-quality, customer-focused support services. … The role oversees day-to-day Service Desk operations, Service Improvement, Identity & Access Management (IAM), Software Provisioning, and hardware provisioning/procurement for laptops, mobile devices and other such devices. This position ensures end users receive timely, effective, and secure IT support that aligns with business needs and industry best practices. You will be responsible for: Lead and … manage the IT Service Desk team to deliver high-quality end user support, ensuring incidents and requests are resolved within agreed SLAs. Oversee Identity & Access Management (IAM), including user lifecycle processes, access controls, and compliance with security standards. Manage the end-to-end hardware provisioning process for laptops and mobile devices, including procurement, deployment, lifecycle management, and asset tracking. More ❯

Supporters of 85+ charities with strong commitment to diversity and sustainability PURPOSE OF JOB: Utilising Bytes’ standard Project Management methodology and toolsets, provide professional project management services supporting the delivery of IT-related services. Delivery resources may be internal human resources, software applications and/or external specialist contractors. For Managed Services, focus is on-time and expedited … delivery of the project through MOBILISATION and TRANSITION phases with a view to handing over to Service Delivery Leads for BAU phase delivery although for more complex projects, the Project Manager may well also deliver BAU. Ownership of project timeline, reporting and effective management of risks & issues are key. KEY RESPONSIBILITIES: Take responsibility for the delivery … project engagements, including facilitation of workshops and documentation of customer requirements. Management of project plans, scope, timescales and budgets. Management and coordination of project resources from within Bytes, customers, delivery partners and vendors. INDIVIDUAL RESPONSIBILITIES Scope and plan projects, including scheduling of required resources through the project office. Manage tasks allocated to internal and external individuals involved in the More ❯

a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Management of the managed service provider in regard to Service levels First line response to incidents and queries Management of the feedback team, allocating work. Management of the Continuous service improvement plan … to drive improvements to internal and Live service provision. Produce weekly, monthly and Board reports - presenting them to senior members of the team. About us Our work supports the NHS to deliver high quality services for patients and best value for taxpayers. Our staff bring expertise across hundreds of specialisms -- including clinical, operational, commissioning, technology, data science, cyber security … Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR). This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the recruitment process. Job description Job responsibilities You can find further details about the role More ❯

delivered efficiently, on time, and within budget. Youll be working across multiple IT projects, coordinating resources, managing communication between technical teams and stakeholders, and driving continuous improvement across the delivery function. Project Manager Responsibilities Plan, manage, and deliver IT projects from initiation to completion. Build and maintain detailed project plans with clear milestones and deliverables. Manage resource and capacity … planning across technical delivery teams. Communicate effectively with clients, engineers, and senior management. Identify risks early and implement mitigation plans. Oversee project change management processes. Produce weekly project reports and updates for leadership. Conduct post-implementation reviews and champion best practices. Skills & Experience Required Proven experience as a Project Manager within an IT Services or Managed Service Provider … Confident in fast-paced technical environments, comfortable managing changing priorities. Able to hit the ground running and bring fresh ideas to project delivery. Understanding of IT infrastructure, cloud, or service delivery projects is advantageous. Whats on Offer A chance to take real ownership of delivery in a modern, forward-thinking IT business. Supportive, collaborative team culture with More ❯

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management. You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure … Management Support: Provide L2/L3 support for Business Applications. THE TEAM The Colt DCS Technology function is structured as follows; Technology Business Partner Business Applications Team comprising Architecture, Delivery, Operations and Support. Infrastructure Team comprising Architecture, Delivery Operations and Support. IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management … Project Management Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers. Project virtual teams can span the entire organisation – including Sales, Real Estate, Operations and Enterprise Support Functions. THE SKILLS/EXPERTISE THEY BRING Enterprise Systems Knowledge – Understanding of ERP, CRM, and other More ❯

The Business Systems Delivery Director is a key role in the Technology team and will be responsible for leading the end-to-end design and operational delivery of our business systems, including Finance ERP, HR, CRM, inventory and Service Management. You will lead a team of Systems Architects, Analysts, Specialists and Delivery Project Managers and ensure … Management Support: Provide L2/L3 support for Business Applications. THE TEAM The Colt DCS Technology function is structured as follows; Technology Business Partner Business Applications Team comprising Architecture, Delivery, Operations and Support. Infrastructure Team comprising Architecture, Delivery Operations and Support. IT Service Management Team compromising Service Support, Service Delivery and ITSM Process Management … Project Management Other key internal and external stakeholders include Major Build and Operations Lifecycle Design and Delivery Teams, Colt DCS and Colt Core Staff, Customers and Suppliers. Project virtual teams can span the entire organisation – including Sales, Real Estate, Operations and Enterprise Support Functions. THE SKILLS/EXPERTISE THEY BRING Enterprise Systems Knowledge – Understanding of ERP, CRM, and other More ❯

Service Delivery Manager – HR Circa £70k per annum + benefits (Up to 20% bonus, life assurance, and 25 days holiday + bank holidays) Hybrid – 2–3 days per week in Rubery, Birmingham office Our client is a Global FTSE 250 organisation undergoing a major transformation under a new CIO. Over the next three years, the business will transition … federated model to a centralised global structure, supported by significant investment in technology and a new global outsourcing model for IT operations. This role sits within the Infrastructure and Service Operations team and will be responsible for overseeing the delivery and performance of a suite of HR and People applications provided by an outsourced vendor. You’ll act … needs Thriving in fast-paced, complex environments Winning hearts and minds across diverse stakeholder groups Working with third-party and offshore providers to deliver high-quality services Applying ITIL service management principles Experience or knowledge of SAP SuccessFactors and other HR platforms Please apply directly with your CV. If suitable, we’ll be in touch to share more details. More ❯

seeking a skilled Solution Architect to join our Expert Services team. In this role, youll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. Youll work directly with enterprise customers to understand their requirements, translate them into … through to implementation and ongoing optimisation, youll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

a skilled Solution Architect to join our Expert Services team. In this role, you’ll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You’ll work directly with enterprise customers to understand their requirements, translate them … to implementation and ongoing optimisation, you’ll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution lifecycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they are … scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full lifecycle of integrations from discovery and design through to go-live and continuous improvement Act as More ❯

a skilled Solution Architect to join our Expert Services team. In this role, you'll design and deliver scalable, resilient integration solutions provided as part of a fully managed service model. This is a hands-on position that blends solution architecture, customer engagement, and project management. You'll work directly with enterprise customers to understand their requirements, translate them … to implementation and ongoing optimisation, you'll ensure outcomes are delivered on time and aligned with long-term customer value. If you thrive on solving complex technical challenges, managing delivery with precision, and staying connected across the full solution life cycle, this role will suit you perfectly. Key Responsibilities Design integration solutions that align with customer goals, ensuring they … are scalable, secure, and resilient within a managed service model Own project delivery: define scope, create delivery plans, manage risks, and oversee milestones across internal teams and customer stakeholders Lead configuration and implementation, ensuring integrations are robust and maintainable Manage the full life cycle of integrations from discovery and design through to go-live and continuous improvement More ❯

Client Delivery and Developments Director, Barb page is loaded Client Delivery and Developments Director, Barblocations: London, Grays Inn Roadtime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: November 28, 2025 (23 days left to apply)job requisition id: R098231Media help partners understand the changing advertising landscape. Specialising in audience measurement, consumer targeting and in-depth … understanding of media audiences and their relationships with brands.Kantar Media is a wholly owned but operationally independent part of the Kantar Group. Job Details About the role: The Client Delivery and Developments Director will bridge commercial, operational, and technical teams to drive programme direction and service delivery across the Barb service, to maintain the highest standards … in audience measurement delivery for the UK TV industry. The Barb service is a key Kantar Media account providing gold standard TV and video audience measurement for the UK TV industry, based on a panel on 7,000 households. This includes measurement of broadcast TV, subscription and broadcaster video on demand and video sharing platforms, and is one More ❯

to identify next stage projects and assist in their prioritisation in order to ensure that product and project data is properly managed and stored so it does not delay delivery and use on-site and is valid for use as part of Nuclear Industry LTQR requirements. Principal Accountabilities The Digital Logistics Specialist will: • Co-ordinate day to day Logistics … Data and Delivery Projects at an Operational level to ensure any discrepancies are minimised and then eliminated from future activities. • Be accountable for ensuring errors are closed out in advance of delivery where identified, or afterwards where not. • Form effective relationships with the other Logistics, Data and Digital Delivery colleagues, helping to champion: clarity, respect, positivity, humility … and integrity. • Develop and help implement prioritised plans of next stage work to ensure further improvement of service delivery requirements with reduced error levels. • Ensure early intervention to avoid any escalation of Digital Delivery issues affecting service delivery by working in the spirit of a ‘one team approach'. Knowledge, Skills, Qualifications & Experience Essential: • Recent More ❯

Service Owner London | Permanent | Full-Time | Hybrid (3 days office/2 days remote) An exciting opportunity has arisen for a Service Owner to join a dynamic technology and operations team driving service excellence across a modern, data-led business. In this role, you'll take ownership of key internal applications and platforms, ensuring they're reliable … continuously improved, and delivering measurable value to the business. Acting as both a Service Owner and Scrum Master, you'll play a vital role in supporting agile delivery, enabling collaboration, and fostering a culture of transparency and continuous improvement. This position is ideal for a proactive professional who thrives on problem-solving, leading through collaboration, and creating impact … through service delivery and innovation. About the Role You'll oversee the full lifecycle of supported applications, from stability and incident management through to enhancements, releases, and performance metrics. The role combines hands-on delivery with strategic oversight, ensuring systems remain efficient, resilient, and aligned with business needs. You'll work closely with technology, product, and business More ❯

IT Service Manager Permanent Based in Solihull We are looking for a IT Service Manager to join our friendly and dynamic team here at Waterstones in Solihull. We are seeking a dynamic and experienced IT Service Manager to join our IT team. You will be responsible for overseeing all aspects of IT support within Waterstones and will … be responsible for day-to-day operations as well as driving forward improvements in our service delivery. What you will be doing: Oversee the delivery of IT services, including incident management, service requests, and problem resolution. Work with other departments to ensure the overall IT service is fit-for-purpose. Manage relationships with external vendors and … service providers to ensure service levels are met. Monitor IT service performance and identify areas for improvement, implementing measures to enhance efficiency and effectiveness. Define and measure SLA’s and KPI’s. Drive forward process and governance maturity within the business. Ensure compliance with IT security policies and standards, implementing measures to protect the organization's data More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be … fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be … fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the More ❯

Head of Contract Delivery West Midlands (Hybrid/On-Site Leadership Role) £90,000 to £100,000 + Bonus + Comprehensive Benefits Permanent, Full-Time Position An exciting opportunity has arisen for an experienced senior leader to take full ownership of a high-profile, multi-site contract within the managed services sector. The Head of Contract Delivery will … revenue optimisation, pricing, and cost management. Build and maintain strong relationships with senior client stakeholders, positioning the business as a trusted strategic partner. Operational Excellence: Provide oversight across multiple service areas, ensuring consistent delivery of exceptional standards, compliance, and safety. Analyse performance data to identify opportunities for improvement and innovation. Ensure KPIs, SLAs, and contractual obligations are met … objectives. Champion innovation and digital solutions to enhance operational efficiency and customer experience. Client Engagement: Act as the senior point of contact for the client, ensuring transparent communication and delivery against joint objectives. Lead high-level meetings, providing insight, strategic recommendations, and performance updates. About You Proven senior leadership experience managing large, complex contracts or multi-site portfolios. Strong More ❯