251 to 275 of 564 Service Delivery Jobs in the UK

requirements. Support design assurance and act as the go-to expert for documentation queries. Develop templates, standards, and best-practice guidance. Produce operational and service documentation for seamless transition into support. Coach engineers to improve documentation capability and consistency. What Youll Bring: Strong technical writing skills for both technical … assurance frameworks. Excellent organisation skills and ability to manage multiple priorities. It would be great if you had: Experience in PRINCE2, PMI or project-delivery environments. Background in service delivery or customer-facing roles. Technical qualification (e.g., Computer Science). Familiarity with MoD/JSP standards, Secure ...

ensure business needs are met and commercial risks are controlled. Support contract negotiations to deliver optimal commercial outcomes. Managing supplier relationships including managing service delivery including receiving and reviewing performance information from suppliers. Advise internal stakeholders on contractual rights and obligations, risks, and mitigation strategies. Lead or support ...

critical areas. YOU WILL: Collaborate with leadership to align on the right metrics for both the Digital, Data, and Cyber Security OKRs and the Service Delivery OKRs Ensure access to the necessary systems and data to support the development of a comprehensive OKR dashboard Design and build ...

operations. You will act as a key escalation point for technical issues, moving between remote cloud management and physical hardware configuration to maintain optimal service delivery for all clients. The ideal candidate will be highly proficient in Azure AD (Entra ID) for identity management and Microsoft Intune ...

number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis and deployment ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

rota Cheadle, Staffordshire - Office based £27,000 - £35,000 dependant on experience We're recruiting on behalf of a growing, forward-thinking Internet Service Provider who are looking to bring in a Technology Specialist to join their close-knit team. This is a hands-on, varied role providing support … their customer journey from sales to technical support as well as general customer facing and non-customer facing administration to aid order progression and service delivery, making it ideal for someone who enjoys being the go-to person in a small team environment. You'll be supporting customers ...

calm, capable and experienced professional to ensure high-priority incidents are handled efficiently and professionally. Your ability to manage communication, coordinate resolution, and maintain service continuity will be absolutely key. The Role: Lead and manage high-priority and major incidents from initiation to resolution Coordinate cross-functional IT teams … updates to stakeholders at all levels Drive post-incident reviews, root cause analysis and long-term fixes Monitor incident trends and work on continuous service improvement Maintain robust incident logging and documentation About You: Previous experience as an IT Incident Manager or Major Incident Lead Confident under pressure with ...

Cyber Essentials Plus Monitor and maintain PSN compliance, including annual health checks, responding to security breaches, and ensuring appropriate reporting and remediation activities with service providers Monitor and maintain PCI-DSS compliance, including quarterly ASV scans, annual audits, and submissions, while managing responses to data breaches and ensuring corrective … actions Collaborate with the ICT Platform Manager, Service Delivery Managers, and Enterprise Architect to embed cybersecurity by design within Council change governance Work with business units and outsourced service providers to maintain appropriate procedures and controls, ensuring regular scans are conducted and vulnerabilities remediated Plan and implement ...

DEPARTMENT OVERVIEW: The IT Department manages information and operational technology across the business, with teams responsible for IT Operations & Service Delivery, IT Infrastructure, Cyber & Information Security, BI & Data Science, and Project & Portfolio Management. ABOUT THE ROLE: Reporting to the IT Portfolio Manager, the IT PMO & Demand Manager … efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company's overall Business Way Strategy and service standards. * Proactively and positively promote the initiatives and projects with all employees and the wider community. KEY REQUIREMENTS FOR THE ROLE * A minimum ...

proactively managing the European portfolio of cyber defence solutions Ensure robust procedures and practices are developed and maintained driving a culture of cyber safe service excellence Take responsibility for cyber defence systems to ensure alignment to security governance Develop and manage excellent service delivery, working with … bring curiosity empathy and self-awareness. Why work for us? Very competitive salary Excellent healthcare benefits, including access to a 24/7 GP service and physio sessions. 33 holiday days each year (25 days flexible booking with 8 bank holidays). Additionally we offer a holiday purchase scheme ...

shape and support our evolving infrastructure, contributing directly to the success of our growing national network. This role offers an opportunity to support IT service delivery on-site, predominantly from our Worthing office, working closely with central teams to ensure robust infrastructure, seamless onboarding, and exceptional user support. … play a pivotal role in the team in delivery of the on-site IT operations with support from the IT Director, working in tandem with Sumer’s central IT team to create a seamless, secure, and productive technology environment for our teams. Key Responsibilities Provide proactive troubleshooting and technical ...

About the role & company: Valorem First helps businesses work smarter through practical, cost-effective technology and digital transformation. In this entry-level Service Desk role, you’ll support a range of clients by handling first-line IT support requests and working alongside experienced engineers to resolve technical issues. … technology works. You’re organised, able to manage multiple tasks, and know when to ask for support or escalate issues. Responsibilities: Respond to incoming service requests via phone, email, and our ticketing system Provide first and second line technical support to clients, troubleshooting common issues with guidance from other ...

commercial terms to secure new business Planning and managing weekly sales activity in line with business objectives Collaborating closely with Operations, Finance and Customer Service teams to ensure excellent service delivery Maintaining a strong sales pipeline and reporting on performance, opportunities and market intelligence Staying ...

expertise to ensure the organisations IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

ensure the organisation’s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

systems to ensure they remain secure, efficient and aligned with business growth. Key Responsibilities Deliver second and third line support for incidents, service requests and technical issues Act as an escalation point for more complex problems Support and maintain Microsoft 365 and Azure cloud environments Install, configure and maintain … recurring or strategic issues Assist with small infrastructure and systems projects Manage relationships with external IT suppliers Identify opportunities to improve systems, processes and service delivery Provide occasional out of hours support when required Maintain confidentiality and adhere to data protection and regulatory standards About You Proven experience ...

support, and maintain enterprise applications and digital workflow platforms Assist with the development and testing of system enhancements, integrations, and automated processes Investigate incidents, service requests, and system issues, supporting resolution and continuous improvement Gather and analyse user and business requirements, translating them into technical solutions Support system administration … with technical teams and business stakeholders to improve user experience and efficiency Build core IT skills across platforms, automation tools, security awareness, and professional service delivery Desirable skills: Strong analytical and problem-solving abilities Foundation knowledge of web technologies (e.g., JavaScript, HTML/CSS, REST APIs) would ...

Communicate project priorities clearly to engineers and subcontractors to maintain progress. Mitigate risk and ensure compliance with Openreach SLAs and any penalty frameworks. Escalate delivery issues or risks proactively to ensure resolution before escalation. Drive performance and service delivery excellence across all fibre projects. Key Skills & Knowledge … Previous experience in fibre project delivery—ideally on Openreach or similar telecoms contracts. Excellent IT skills—especially Outlook, Excel, and CRM/project management platforms. Strong communication and stakeholder management skills at all levels. Ability to manage multiple priorities under pressure and meet strict deadlines. Strong planning, organisational ...

will design operationally robust, commercially viable, and client focused solutions, using digital tools, data insights, and industry best practices to create efficient and scalable service delivery models that win work and deliver long term value. Key Responsibilities Lead the end-to-end solution design process for FM tenders … competitive Take full ownership of the operational solution within each tender, from initial concept to final submission and handover Create clear visual models of delivery approaches and organisational structures Identify operational and commercial risks, propose effective mitigations, and ensure compliance with legislation and industry standards (e.g. SFG20, ACOPs, HTMs ...

inefficiencies and design automated workflows that reduce manual effort, improve response times, and enhance operational consistency. You'll also collaborate closely with Infrastructure Operations, Service Desk, and Field Services teams to embed automation into everyday processes and promote best practices across the business. Key technologies and tools … strengths include experience with: 3rd line infrastructure support with an automation focus Cloud and Microsoft enterprise environments Scripting, workflow automation, and configuration management Structured service delivery and ITIL-aligned processes You'll bring strong communication skills, a customer-focused approach, and the ability to engage effectively with both ...

multiple locations within our organisation. This is a hands-on leadership role responsible for maintaining reliable IT infrastructure, driving digital improvements, and ensuring consistent service delivery across all sites. You will play a key role in aligning technology with business goals, managing IT support teams, and overseeing infrastructure … security, and system performance. Key Responsibilities Oversee IT operations across multiple sites, ensuring consistent standards and service levels Manage and support on-site and remote IT support teams Maintain and improve IT infrastructure (servers, networks, cloud systems, hardware) Lead cybersecurity initiatives and ensure data protection compliance Manage third-party ...

visits) Salary: £50,000 £65,000 + company car Type: Permanent, full-time Were working on behalf of a small, privately owned IT Managed Service Provider that is entering an exciting phase of growth and is now looking to appoint a Technical Engineering Manager . This role is ideal … sites , providing senior-level engineering support, technical oversight, and acting as a trusted escalation point. The remainder of the role will focus on leadership, service improvement, and building out the engineering function. Key responsibilities include: Spending around 60% of your time on client sites , delivering hands-on engineering ...

ensuring reliable and secure systems, managing IT support and web development, and delivering strategic projects that drive organisational growth and transformation while overseeing infrastructure, service delivery, and IT policy compliance. Client Details This is an opportunity to join an SME within the retail sector. The company, based ...