251 to 275 of 1,596 Service Delivery Jobs in the UK

Service Delivery Management Executive (12 month FTC) Division Salary Competitive + Benefits The Vacancy OVERALL SUMMARY The Service Delivery Management Team is formed from several teams within Operations. As the Service Delivery Management Executive, you will be reporting directly into the Operations Service Management Manager. You will be responsible for supporting the Service Management, Third Party Provider Support Team, Operations Risk Event Management Team and Business Support Team with administrative tasks, MI production and some business processing responsibilities RESPONSIBILITIES Support the Service Management Team with the below activities: Maintenance of Team material such as Teams Channels, Procedures, Fresh Intrant site, and Presentation documentation. Creation of communications to the relevant departments and … key stakeholders for business updates, enhancements and service-related issues. Assist with the production of MI and associated tasks within the risk event team for all COO teams. Support the Third Party Provider Team with the below activities: Responsible for processing reporting requests for Third Party Provider requests (valuations, statements and transactions). Responsible for processing payment requests for More ❯

IT Service Desk Manager Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary of £57,000 + 3k on call allowance to operate on a fully remote contract with additional benefits. … To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have … a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT solutions as part of an end-to-end lifecycle implementation. Skills and Experience: At least More ❯

IT Service Desk Manager Increase your chances of an interview by reading the following overview of this role before making an application. Company: A highly reputable enterprise organisation is currently recruiting an IT Service Desk Manager with experience working within a client/customer-facing environment, coupled with healthcare industry experience. Our client is paying a basic salary … + 3k on call allowance to operate on a fully remote contract with additional benefits. To be successful, you must have demonstrable capabilites in managing/motivating a service desk team, a technical understanding of the 365 suite, and the ability to face off against customers. Opportunity: The ideal candidate will have been running a Service Desk, encompassing … Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in the leading and managing the team to support a wide variety of IT More ❯

growing international presence, they deliver cutting-edge telecoms and IT solutions to a wide range of industries. As part of their continued expansion, they are now seeking a Technical Service Manager to lead and oversee their IT and Telecoms service delivery team in Redhill. Main Purpose of the Role: Manage and lead a team of technical engineers … to ensure high-quality service delivery across telecoms, IT managed services, and satellite communications solutions. Oversee the installation, support, and ongoing maintenance of IT infrastructure, connectivity services, and telecoms systems. Drive customer satisfaction through operational excellence and efficient service management. Key Responsibilities: Lead day-to-day operations of the IT and Telecoms service delivery team. … Oversee technical support, service requests, incident management, and proactive monitoring. Ensure timely resolution of customer issues across IT infrastructure, networks, cloud solutions, telecoms platforms, and satellite communications. Collaborate closely with sales, project delivery, and engineering teams to align service delivery with client needs. Manage vendor and supplier relationships for hardware, software, and telecoms services. Monitor service More ❯

Service Designer (SC Cleared) 2 Months London (2 Days per week onsite) £525p/d max via Umbrella The successful candidate will hold SC clearance The Service Designer is responsible for shaping end-to-end service experiences that meet user needs and align with business goals. This role works across departments to design, prototype, and iterate services … that are intuitive, efficient, and sustainable. The Service Designer ensures that services are user-centred, technically feasible, and operationally viable. Key Responsibilities: Service Design & Implementation: Lead the design and delivery of services, ensuring they meet user needs and experience standards. Stakeholder Engagement: Collaborate with clients, experience owners, and cross-functional teams to align service design with … strategic goals. Research & Insight Gathering: Conduct user research and service mapping to identify pain points and opportunities for improvement. Innovation & Continuous Improvement: Drive innovation initiatives that leverage emerging technologies to enhance service delivery. Feedback Loops: Establish mechanisms for capturing user feedback and iterating service designs accordingly. Governance & Reporting: Track service performance and report on outcomes to More ❯

Summary The Service Assurance Lead is a senior role accountable for leading a team of Service Assurance Managers to deliver effective Service Management across assigned D&T Tribes (product, platform, and infrastructure). Embedded within these Tribes, the team acts as the key link between Service Management practices and delivery teams, ensuring adherence to ITIL4 … DevOps, and SecOps frameworks while meeting the required service levels for M&S operations and stores. As ambassadors for Service Management, the team supports Tribe members in balancing delivery velocity with risk mitigation through standardised practices. They proactively monitor performance, identify trends and risks, and work collaboratively with Tribe leadership to deliver insights, root cause analysis, and … continuous improvement initiatives. The Service Assurance Lead is responsible for driving performance and maturity across their Tribes and regularly engages with Tribe and business leaders to align priorities, manage risks, and reinforce the value of Service Management. What’s in it for you Being a part of M&S is exactly that – playing your part to bring the More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

Service Manager/Salesforce – Remote (UK-based) – Circa £71K + Benefits I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team. My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You’ll be responsible for owning the platform’s day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective. Role & Responsibilities: Take ownership of the live service … management using ITIL-aligned processes Act as the main escalation point for technical issues and platform-related incidents Ensure the platform adheres to compliance and regulatory requirements Drive continual service improvements and support scalability as the business grows Essential Skills & Requirements: Strong, hands-on Salesforce experience, including deployments and configuration Proven background in Service Management or a similar More ❯

nationality, language, education, ethnicity and cultural background, gender and gender identity/expression, sexual orientation, generation, age, socioeconomic background, neurodiversity, religious background, abilities or disability. Job Title: Head of Service Management Contract Type: Permanent Location: Edinburgh/Alderley Working style: Hybrid 50% home/office based Closing date: 30th June 2025 As Head of IT Service Management, you … will lead a diverse and high-performing team of approximately 30 professionals across key service functions and ITIL processes including Service Managers, Service Reporting & Analytics, Service Level and Availability Management, Configuration Management, Service Integration, Change Enablement, Release Management, Incident Management and Problem Management. You will be responsible for shaping and executing the IT service strategy, ensuring the delivery of consistent, customer-focused, and efficient IT services across the organisation. This role is pivotal in driving operational excellence, embedding service management into platform teams, and enhancing service performance through data-driven insights and automation. You will work closely with senior stakeholders to align service delivery with business goals, support More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2024 totaled $13.8 billion. Mode: Hybrid (2 days working from office) Purpose of Job The Senior Service Performance Analyst will lead the Service Performance function in SIAM team. Provides Subject Matter Expertise on the governance, assurance and the management of IT Service Performance across … the Ecosystem (internal IT support teams, Third Party Vendors and Suppliers/Partners), helping ensure they achieve their strategic goals, meet their contractual obligations and agreed service levels or performance targets and provide best in class service to and Driving any underperformance or areas for improvement through Continual Service Improvement. Accountable for defining, documenting and integrating service performance & governance standards across Ecosystem, which may include defining key performance indicators and metrics to help ensure measuring and tracking IT service performance across the Ecosystem in a standard, consistent manner that drives stability, quality, efficiency and effectiveness, in line with ITIL best practice. The role entails chairing Service Review meetings, Service Performance & Governance forums and More ❯

Senior Delivery Practice Manager - Data & Analytics, ASEAN Professional Services Job ID: Amazon Web Services Singapore Private Limited The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe … Delivery Consultants while supporting AWS enterprise customers through transformative projects. You'll leverage your IT and/or Management Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯

Delivery Manager Location: Hybrid Working – South West UK and Remote Working (3 days per week onsite) Remuneration: Depending on experience, plus Company Bonus and Benefits. Parico is a growing technology business with a history of delivering innovative and secure solutions to Public Sector customers across the United Kingdom. Our team are motivated individuals that help each other to do … challenges together and we win together. At Parico, we deliver world-class solutions that transform the way that our clients use technology. The Role: Parico is seeking an experienced Delivery Manager who prospers against the challenge of working closely with a small business to solve complex and challenging problems across the Public Sector landscape. You will be responsible for … supporting the Parico Leadership team, driving delivery momentum across customer facing projects and owning internal strategic delivery projects that dramatically elevate and enhance our delivery function. You will translate strategy into action. You will be responsible for working closely with our customers, ensuring that we consistently exceed their expectations throughout project delivery and you will ensure More ❯

As our new IT Service Desk Analyst, you will be working as a team in a fast paced environment providing excellent support to users of desktop, laptop, tablet and mobile devices, in a hybrid working environment. Working closely with IT technical colleagues you will support our business handling how do I inquiries, through admin requests to being part of … a team working on complex investigations, major incidents or preventing service outages. As the face of IT to many of our DFS Group colleagues, incidents and requests must be handled professionally adhering to our IT and company standards and policies. The role also includes the opportunity to be involved in the implementation of new systems and services Onsite and … What you'll be doing Provide an excellent first point of contact within IT for all enquiries Record, prioritise, assign and manage all requests and incidents reported to the Service Desk Manage customer expectations and communications via telephone, email and face to face Escalate to other team members or other departments where appropriate Recording and tracking project issues and More ❯

Delivery Practice Manager - Data Analytics, ASEAN Professional Services The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS). In this role, you'll manage a team of ProServe Delivery Consultants while supporting AWS enterprise customers through … Consulting background to serve as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and/or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards … cloud adoption. We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries. Key job responsibilities As an experienced Professional Services Delivery Manager, you will be responsible for: Building and managing a high-performing team of Delivery Consultants Collaborating with Delivery Consultants, Engagement Managers, Account Executives, and Cloud Architects More ❯

alert: Create Alert Are you an engineer with strong problem-solving skills and a customer-focused mindset? Are you motivated by technical challenges and passionate about delivering world-class service? If so, you could be the next Service Engineer to join our high-performing EMEA technical support team at Danfoss Drives. As part of a dynamic and professional … Service Delivery organization, you will work closely with our Sales Companies, Service Partners, and Customers across the EMEA region. Your primary responsibility will be to provide expert-level technical support and case coordination, ensuring fast and effective resolution of complex customer issues. You will play a key role in enhancing customer satisfaction, sharing knowledge across the organization … we are open to candidates based elsewhere in the EMEA region if they are the right fit for the role. Job Responsibilities Provide high-quality technical support and coordinate service activities for both local and regional customer cases. Collaborate directly with customers to identify technical challenges and deliver solutions that consistently exceed expectations. Actively share insights, lessons learned, and More ❯

alert: Create Alert Are you an engineer with strong problem-solving skills and a customer-focused mindset? Are you motivated by technical challenges and passionate about delivering world-class service? If so, you could be the next Service Engineer to join our high-performing EMEA technical support team at Danfoss Drives. As part of a dynamic and professional … Service Delivery organization, you will work closely with our Sales Companies, Service Partners, and Customers across the EMEA region. Your primary responsibility will be to provide expert-level technical support and case coordination, ensuring fast and effective resolution of complex customer issues. You will play a key role in enhancing customer satisfaction, sharing knowledge across the organization … we are open to candidates based elsewhere in the EMEA region if they are the right fit for the role. Job Responsibilities Provide high-quality technical support and coordinate service activities for both local and regional customer cases. Collaborate directly with customers to identify technical challenges and deliver solutions that consistently exceed expectations. Actively share insights, lessons learned, and More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

to join our team and create a green future together! About Autel Energy Founded in 2004, Autel Intelligent Technology Corp., Ltd. specializes in the R&D, production, sales, and service of automotive intelligent diagnostics, detection and analysis systems, and automotive electronic components. Autel is one of the world's leading suppliers of automotive intelligent diagnostics, testing, and TPMS products … scenarios. After three years of rapid development, Autel Energy has become a leading solutions provider of EV charging station products in Europe. With excellent quality and high-quality localized service of AC/DC series products, are highly favored by European energy companies, CPOs, and dealers. In Europe, we have: Over 120 employees actively engaged in researching and developing … market Contribute to the cause of green environmental protection Collaborate with outstanding talents from around the world Achieve your career dreams Job Summary We are looking for an experienced Service Manager to oversee the service quality management, maintenance process optimization, and customer service KPI performance for EV charging solutions in the UK market. This role will work More ❯

Role Overview Our client is seeking a proactive and detail-driven Service Transition Manager to join their team in Milton Keynes. In this pivotal role, you will lead the seamless transition of IT services from development into live operations, ensuring readiness, operational stability, and compliance with service acceptance criteria. Your coordination will help shape the future of how … services are introduced, maintained, and retired across the organisation. You'll work closely with multiple internal and external stakeholders, including senior leadership, to uphold high standards in service delivery. Responsibilities Oversee day-to-day Service Transition activities, ensuring adherence to established policies and procedures. Provide recommendations for go-live decisions, early-life support, and service acceptance. Manage … Usual (BAU) environments, ensuring acceptance criteria are comprehensive and fully met. Act as a trusted advisor, building strong working relationships across IT, operations, project teams, and external stakeholders. Coordinate service transition activities across projects, suppliers, and resolver teams, supporting the adoption of new services. Offer coaching and guidance to teams on integrating new services, based on a thorough understanding More ❯

Delivery Consultant - Data & Analytics, AWS Professional Services Do you like helping customers implement innovative solutions and solve technical and business challenges using the latest cloud computing and AI technologies? Do you have experience implementing systems that handle sensitive data and the consultative and leadership skills to launch a project on a trajectory to success? Are you familiar with security … other data services. Experience in architecture, software design and operations in hybrid environments as well as complex projects at scale. Solutions: Demonstrated consulting skills, ideally through previous roles and delivery of on-site technical engagements with partners and customers. This includes participating in pre-sales on-site visits, understanding and extracting customer requirements, creating consulting proposals and packaged data … solution offerings, and supporting commercial negotiations. Delivery: Engagements will include onsite projects proving the use of AWS data and AI services. Strong verbal and written communication skills, with the ability to work effectively across internal and external organisations. Insights: Work with engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps. Share More ❯

London Salary: £80,000 - £85,000 per annum Contract Type: Full-Time, Permanent About the Role: We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team … of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the … asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as More ❯

London Salary: £80,000 - £85,000 per annum Contract Type: Full-Time, Permanent About the Role: We are seeking a highly experienced and dynamic Operations Manager to oversee the delivery and performance of key managed services contracts within our telecommunications and infrastructure division. This role is based in Canary Wharf, supporting high-profile clients and managing a large team … of professionals delivering mission-critical services. Key Responsibilities: Lead the end-to-end service delivery of complex Managed Services contracts, ensuring performance, cost-efficiency, and client satisfaction. Manage and coordinate large support teams (40+ personnel), ensuring high service standards and operational excellence. Drive continuous improvement in service processes, delivery KPIs, and customer engagement. Oversee the … asset management and ITSM ticketing systems, ensuring data accuracy, usage, and performance tracking. Collaborate closely with clients, internal stakeholders, and third-party vendors to ensure seamless project execution and service continuity. Provide leadership across recruitment, onboarding, training, mentoring, and performance management of staff. Approve and sign off on training modules and support the development of new training material as More ❯