251 to 275 of 1,430 Service Delivery Jobs in the UK

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault lifecycle. * Configure and troubleshoot Cisco, Juniper, and Adtran switches, routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL, SDSL More ❯

/7 NOC Engineer Akkodis are currently working in partnership with a market leading service provider to recruit NOC Engineer to join their 24/7 support team in Belfast. Please note you must be eligible to gain security clearance and happy to work on a rotational shift pattern. The Role As NOC Engineer you'll be part of … a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You'll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. The Responsibilities * Act as the first point of escalation for customer calls. * Log and manage … faults/service requests via Remedy, resolving over 95% at first touch. * Work within strict SLAs to ensure timely resolutions. * Maintain accurate shift handovers and keep support tickets up to date. * Keep customers informed throughout the fault life cycle. * Configure and troubleshoot Cisco, Juniper, and Adtran Switches, Routers, DSLAMs, modems and other IT Systems. * Manage circuit faults across ADSL More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings Service … role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout … the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support as required. · Collaborate with sales and technical teams to ensure that proposed solutions are accurately designed, fully costed, and submitted for quotation in a timely manner. · Maintain oversight of all active contracts, ensuring compliance with More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings Service … role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout … the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support as required. · Collaborate with sales and technical teams to ensure that proposed solutions are accurately designed, fully costed, and submitted for quotation in a timely manner. · Maintain oversight of all active contracts, ensuring compliance with More ❯

Smart Buildings Service Manager Job Description Start Date: ASAP Salary: Competitive, Commensurate with Experience + Benefits Package Location: London & Europe as Required 3 Days from London Office/2 Days from Home Reporting to Managing Director Hours: 40 hrs per week Monday – Friday (8am – 4pm) Role Overview: We are seeking a highly motivated and experienced Smart Buildings Service … role will be to ensure contractual obligations are fulfilled, solutions are appropriately designed and submitted to the Sales Team for quotation, and Key Performance Indicators (KPIs) as well as Service Level Agreements (SLAs) are consistently maintained. Key Responsibilities: · Oversee and coordinate the delivery of BMS and Enterprise Networks projects, ensuring all contractual commitments are met and maintained throughout … the project lifecycle. · Manage and monitor the day-to-day activities of the BMS and Enterprise Networks service teams, providing clear direction and support as required. · Collaborate with sales and technical teams to ensure that proposed solutions are accurately designed, fully costed, and submitted for quotation in a timely manner. · Maintain oversight of all active contracts, ensuring compliance with More ❯

office-based (London, Holborn), Monday to Friday. This is a leadership position that will best suit an already established, hands-on and people-oriented professional, with an exceptional customer service ethos and deep understanding of how to drive a 1st class user support experience. You will lead a London-based team of circa 15 UK support engineers and work … closely with our Malaysian operation to ensure consistent 24/7 global support. You will play a pivotal role in upholding Doherty Associates' service excellence, focusing on team development, operational effectiveness, and client satisfaction. Responsibilities Build and develop a cohesive team; manage people effectively through coaching and instilling the right behaviours Conduct regular one-to-one meetings to ensure … staff's wellbeing Ensure effective staff onboarding, probations and performance reviews Train the service desk team on how to deliver outstanding customer experience Perform skills analysis, identifying technical training needs across the team Service Desk Operations Ensure effective and efficient ticket triage, escalation, and resolution Act as a senior escalation point for complex support issues; take ownership and More ❯

inside IR35 DCC is at the heart of the UK's smart energy revolution - and we're growing. We're currently seeking experienced Project Managers to join our evolving Service Delivery function , which plays a vital role in delivering complex programmes and ensuring a smooth transition into live operations. In this role, you'll lead multi-disciplinary teams … key internal and external relationships - including suppliers, government, and regulators. You'll help us shape and deliver transformation through our new Design, Build, Run (DBR) model and drive sustainable delivery excellence. What will you be doing? End-to-end project delivery within large programmes and/or standalone initiatives Matrix management of delivery teams and supplier relationships … from development to live operations Effective risk, issue, and change management Stakeholder engagement with executive and regulatory audiences Deputising for Programme Managers as needed Coaching and mentoring across the Service Delivery team What are we looking for? Essential Experience & Skills 5+ years' project management experience in complex, multi-stakeholder environments (public sector, regulatory or government preferred) Proven track More ❯

other changes as required Lead or support facilities CAFM projects, from planning to execution, ensuring deadlines are met and are within budget Oversee all stages of product creation for Service Now Workplace Service Delivery, including design and development Generate comprehensive reports on key metrics such as space utilisation, asset performance, maintenance activities, and cost tracking Use data … analytics to support strategic planning and resource allocation, providing actionable recommendations to improve efficiency and reduce costs Facilities Helpdesk Administrator Skills & Requirements: Proficient in ServiceNow Workplace Service Delivery or other CAFM/booking systems (e.g. Concept FSI, Maximo, Condeco) Experience working with Facilities, H&S teams is desired Strong analytical skills with a focus on data accuracy, quality More ❯

An exciting opportunity has arisen for an IT Operations Engineer to join Horder Healthcare , a leading provider of orthopaedic and musculoskeletal services. This role will focus on the technical delivery of IT services and providing first-class support to clinical and administrative teams. But this isnt just about maintenanceits about transformation. At Horder Healthcare, were reshaping how IT supports … participate in shift and on-call rotas Work alongside 3rd-party vendors to deliver solutions Share technical knowledge with colleagues and end-users Constantly seek digital innovations to improve service delivery About us Horder Healthcare has been committed to caring since 1954 when we were called 'The Horder Centre for Arthritis'. We've come a long way … in their field. Our staff love to work here, so it makes sense that our patient outcomes are in the top 99%. We have grown into a multi-service healthcare provider, with hospitals in Crowborough and East Grinstead, and outreach clinics in Eastbourne and Seaford. We are committed to making a positive impact to the health of individuals More ❯

Select how often (in days) to receive an alert: IT Service Architect Department: IT Location: GB INTRODUCTION JOB PURPOSE The SIAM Architect is responsible for defining and maintaining the architectural blueprint that underpins the Service Integration and Management (SIAM) function. This role ensures that service, process, and tooling architectures are designed to enable seamless integration, governance, and … performance across internal teams and external service providers. Operating at the intersection of service design and enterprise architecture, the SIAM Architect ensures that all architectural decisions support ITIL-aligned service management, operational efficiency, and strategic transformation. RESPONSIBILITIES Define and maintain the high-level service and solution architecture for the SIAM function, ensuring alignment with enterprise architecture … principles and ITIL best practices. Provide architectural oversight for service management capabilities without engaging in low-level solution design or integration specification. Lead the design of technology and process architectures that support end-to-end service integration. Ensure that all designs promote standardisation, automation, and interoperability across the service ecosystem. Develop and maintain the business and process More ❯

within the Public sector. As a trusted Managed Services Provider (MSP), they are the "go-to" partner for public sector clients. Due to ongoing growth, they are expanding their Service Management team and are looking to add a Lead Service Delivery Manager! If you are interested inthis opportunity, we encourage you to apply today! Responsibilities: Lead and … accurate customer reporting. Build and maintain strong client relationships and ensuring SLAs are met Skills/Must have: Experience leading SDMs and managing complex client needs. Proven success in service delivery. Good broad technical knowledge Strong knowledge of ITIL Service Management, including Incident, Change, Problem, and Major Incident Management. Excellent client engagement skills, especially in IT services for More ❯

IT correspondence solutions for internal NFU Mutual stakeholders, whilst adhering to the ITIL processes, software development lifecycle (SDLC) within a regulatory framework. The successful candidate will lead two software delivery teams, ensuring the effective development, maintenance, and support of IT correspondence applications. This includes managing outsourced infrastructure and working closely with a strategic third-party provider and the Scrum … BAU) work into the production environment. With strong stakeholder management skills to build strong relationships with other IT teams, Vendor Management and our external partners. Working with the Application Delivery Manager, you will Lead, mentor, and support the teams, fostering a collaborative and high-performance team culture. Managing the team's workloads, priorities, and resource allocation to projects and … BAU activities to ensure efficient service delivery. Conduct regular performance reviews and support professional development of the team. You'll plan, review, implement and evaluate activities within area of responsibility in conjunction with internal and external stakeholders that are aligned to agreed resources and Group IT processes, SLAs, KPIs and/or objectives and be able to identify, manage More ❯

firm. Key Tasks: The role of the Team Lead is to oversee the day-today operation and people management of the Document Checking department, ensuring a high level of service delivery . Manage the team effectively by conducting individual feedback sessions, one-on-one meetings, regular team meetings, ensuring that all staff members are informed of the points … conducting regular check-ins, with responsibility for implementing formal management procedures where necessary Engage in conversations about process improvements and more efficient work methods Maintain a high level of service which exceeds client expectations through coordination with colleagues, clients, and third-party suppliers to facilitate the efficient and timely delivery of work in the department Address service failures, recommend solutions, and escalate issues as required Ensure continuity of service by providing cover for other roles on an ad hoc basis e.g. workflow management Consult with Document Expert to provide feedback and guidance to the team on technical points Work closely with colleagues to ensure smooth handover at start and end of shift Oversee larger projects More ❯

/08/2025 Job description Senior Infrastructure Operations Engineer Contract Type: Permanent Location: London or Newcastle Salary: London c£70,000 or Newcastle c£61,000 plus civil service employer pension contribution of 28%. A higher base salary may be available for exceptional applicants. A minimum of 2 days a week based in the office is expected. … as the basis of its own investigations. We employ around 1,000 staff, most of whom are qualified accountants, trainees or technicians. They work in either of our two service lines, financial audit or value for money (VFM) audit or within the corporate enabling group. Main purpose of the role NAO Digital Services (DS) Operations have an opportunity for … minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process (HR Service Desk ( ). Applicants will not be discriminated against on the grounds of any protected characteristic or any other extraneous factor. Nationality Requirement: • UK Nationals • Nationals of Commonwealth countries who More ❯

of trained employees available to sign post employees Discounts, cash back and offers - offers on big high street stores, travel, show tickets, cinema gym membership and lots more! Long Service Recognition Health Cash Back Plan - For a small monthly fee, you can take advantage of unlimited GP consultations, cash back on everyday medical expenses such as physiotherapy, dental, chiropractor … MICROSOFT 365 ADMINISTRATION & SUPPORT Resolve escalated M365-related tickets from local IT teams via Freshservice. Manage user lifecycle processes, including onboarding, offboarding, and license assignment. Monitor and communicate M365 service incidents and advisories. Perform regular tenant hygiene and compliance checks. Stay current with Microsoft roadmap updates and recommend improvements. Use Microsoft 365 Copilot to enhance productivity and support internal … company health and safety policies and procedures, and contribute to maintaining a safe working environment. Measurements: Performance in this role will be assessed based on the following key accountabilities: Service Delivery: Timely resolution of Microsoft 365-related support tickets in line with agreed SLAs. Platform Health: Completion of regular tenant hygiene tasks and proactive identification of issues. Change More ❯

Are you ready to revolutionise field service operations? At Totalmobile, we're on a mission to improve the work and lives of mobile workers. We’re seeking a dynamic and experienced Project Manager to play a pivotal role in our Professional Services team, delivering transformational software projects to some of the UK’s most vital public service providers. … Totalmobile stands as a trailblazing software house , dedicated to enhancing the lives of mobile workers through cutting-edge Field Service Management technology. With a dominant presence across the UK and Ireland, our 420-strong team empowers over 1,000 organisations and 500,000 workers, revolutionising field service delivery and unlocking remarkable returns on investment. Our Field First … Platform is the first and only SaaS platform built entirely with field teams in mind. It unifies, optimises, and transforms every aspect of field service delivery – from workforce management and scheduling and rostering to lone worker protection and field intelligence . The Role As a Project Manager at Totalmobile, you’ll be responsible for the end-to-end More ❯

interoperability between a variety of digital solutions to foster collaborative working and improve the efficiency of processes. Analysis and Judgement: Interrogate and analyse, sometimes highly complex information to support delivery Write and submit high-level project reports for the PCN board, as required, showing progress against milestones, status, resource requirements, issues, risks, and dependencies, making recommendations where a range … performance indicators and milestones for specific programmes and projects, managing conflicts and ensuring that interdependencies are managed effectively. Transformation: Work alongside practices to understand the current challenges to effective service delivery, identify solutions, including best practices within the PCN. Drive the data agenda, and utilisation of reporting and data literacy Identify areas of improvement, or areas of opportunity … based on good quality data and analysis, and contributing to service improvements. Build relationships and facilitate collaboration between practices and the wider system to support the delivery of care to improve patient and staff experience Professional development Commitment to continuous development Miscellaneous Mentoring and (data) upskilling PCN staff Management of junior members of staff General management duties Person More ❯

no two days arethe same. About the job you're considering Cramer SME (Newbury/Hybrid) Cramer SME with experience in Amdocs Cramer 8.0 experience including customisations, Task engine, Delivery Engine, Resource planner, Route finder. Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business … pre-employment checks, including: identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service) Your role Develop and publish solution design guidelines and integration plans. Participate in business requirement to technical requirement conversion and drive the project with required documentation (HLD/LLD … Coordinate development activities and ensure technical specifications are delivered to meet business requirements. Present and communicate technical solution designs to senior management, customers and partners/suppliers. Drive the delivery of functional implementation of a solution. High level of experience and knowledge to deliver projects and able to personally undertake IT due diligence and delivery activities across the More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

Deputy Director Head of Service Operations - DEFRA - SCS1 Bristol, Birmingham, Newcastle Reading and York. Regular UK travel to Defra group sites including London. About the job Job summary This is a leadership role within Defra's operational IT function, Group Infrastructure and Operations (GIO). The role requires demonstration of deep and wide-ranging IT leadership skills in service management and strategic direction setting of the Service Operations functions. The Head of Service Operations is responsible for the effectiveness of operational IT services and user support to ensure optimum service availability and user productivity. The postholder is expected to be an experienced IT professional. Reporting to the Director of Group Infrastructure and Operations, the Head … of Service Operations is responsible for the effectiveness of services and user support to ensure optimum service availability and user productivity. This includes all user support and comes with responsibilities over run and maintain services, as well as cyber security operations. The Head of Service Operations brings current knowledge and future vision for transforming Service Operations More ❯

About CTI Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of … over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile. What you’ll be doing As a Delivery Manager within our Build Delivery team, you'll help ensure the smooth running of ambitious and complex website builds, digital transformation projects and strategic initiatives across a wide … range of high-value clients. Working alongside the technical, strategic, QA and operations teams you’ll be responsible for ensuring high standards of project performance by utilising delivery assurance, risk management and governance. This is a fast-paced, client-facing role where you'll have a direct impact on service quality, timelines, and client satisfaction. It’s a More ❯

About CTI Join 150+ strategists and specialists who refuse to settle, creating bold digital experiences for ambitious brands since 2004. We're a full-service digital agency delivering strategic consultancy, web development, and digital marketing to drive demand online. Using over two decades of industry experience, we provide next-gen solutions as part of lasting partnerships with hundreds of … over your work means you'll build client relationships, see real-world impact, and be recognised when you go the extra mile. What you’ll be doing As a Delivery Manager within our Build Delivery team, you'll help ensure the smooth running of ambitious and complex website builds, digital transformation projects and strategic initiatives across a wide … range of high-value clients. Working alongside the technical, strategic, QA and operations teams you’ll be responsible for ensuring high standards of project performance by utilising delivery assurance, risk management and governance. This is a fast-paced, client-facing role where you'll have a direct impact on service quality, timelines, and client satisfaction. It’s a More ❯