326 to 350 of 1,445 Service Delivery Jobs in the UK

Are you ready to take the lead in transforming IT service delivery within a purpose-driven organisation? We’re hiring an IT Service Lead to join a multi-site organisation that provides essential care services across the UK. You’ll work closely with the Head of IT … to formalise and enhance IT service operations, ensuring the delivery of high quality support to end users and internal stakeholders. This is an exciting opportunity to drive service improvements and play a critical role in shaping how IT supports the business. You'll lead a small but … capable service desk team, manage third-party vendors, and ensure a reliable, secure, and user-focused IT environment. Responsibilities: Designing and refining IT service management processes in line with best practice (ITIL) Leading the support team and promoting a culture of customer-focused service excellence Owning incident More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. Candidates must be able to work in the UK without restrictions The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

This is a fantastic opportunity for a Head of SAP Service Transition & Project Management to join one of the world's top 10 IT service providers delivering solutions to more than 9,000 customers worldwide. ** Candidates must be able to work in the UK without restrictions ** The Role … at a Glance: Head of SAP Service Transition & Project Management UK Remote/Occasional Visits to Office and Client Sites as Required £80,000 Plus Full Benefits Package Permanent - Full Time Product/Service: Global authority in Enterprise SAP Consulting & SAP Managed Services Values: Clients First, Foresight and … solutions from A to Z, transforming trust into value. From analysing and optimising customer processes, to implementing tailored solutions to suit their needs, to service and maintenance of their SAP system landscape. We work collaboratively with our own teams, the project delivery teams and our customers to ensure More ❯

a multi-award winning audiovisual company based in Norfolk, with a strong reputation both nationally and internationally. Our client is looking to appoint a Service Manager to be based at their purpose-built warehouse, assembly, and office facility in Wymondham. The company is well-established, having traded for almost … seventy years and has a reputation for excellence, customer support, and the delivery of outstanding customer service. The Service Manager will be responsible for the Service function within the business, ensuring the department runs effectively and delivers the very best in customer experience. You will be the … Duties include: Overall management of the Helpdesk, ensuring internal KPIs are met, managing escalations, and supporting the Helpdesk team to ensure excellent and consistent service levels. Ensure the Service Helpdesk function delivers against contractual obligations and provide comprehensive reports into senior management, as necessary. Owning the P&L More ❯

and oversee the full spectrum of FM services across a national portfolio for our strategic client, Santander. This role is pivotal to the successful delivery of FM operations and plays a critical part in managing risk, ensuring performance, maintaining business continuity, and driving service excellence. While this is … Milton Keynes, where both the client and Colliers team are based. The successful candidate must be willing to travel across the UK to maintain service standards and manage escalations as needed. Key Responsibilities Lead the implementation of the FM strategy and target operating model Ensure consistent FM service delivery aligned to defined performance metrics and service levels Oversee site inspections, audits, and performance reviews to validate service compliance Manage all outsourced service contracts, ensuring adherence to contractual frameworks Lead supplier performance and relationship management Review, improve, and approve operational processes to drive service More ❯

ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge … Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes More ❯

ServiceNow sales/presales opportunities with ServiceNow across the UK and will involve a mix of sales/pre-sales, programme management, and technical delivery, with a focus on driving ServiceNow implementation across clients, and ensuring the success of ServiceNow initiatives within the business. Your role • Drive sales activities … Expertise: You need a deep understanding of the ServiceNow platform, including its capabilities, modules, and best practices for implementation. This involves knowledge of HR Service Delivery (HRSD), IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), Employee Service Center, Case and Knowledge … Understanding customer experience strategies and how to improve customer interactions and satisfaction. This includes knowledge of customer journey mapping, customer feedback mechanisms, and customer service best practices. • Technical Skills: Proficiency in technical aspects such as system integration, data migration, and customization of the ServiceNow platform is important. This includes More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service … role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring service delivery, managing comprehensive and … cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits. More ❯

Service Desk Project Manager to work within one of the most progressive private equity houses/investment managers in the Financial Services sector. Since their inception 50 years ago they have gained a march on their competition by being early pioneers in the green energy sector. The Service … role is suited to someone who has led internal and external user support desks and has supported or delivered the product in which this service was managed. The key is around establishing an end-user focused service desk. It involves monitoring service delivery, managing comprehensive and … cost-effective service level agreements, and developing strategies that align with the strategic needs of the organisation. This role will be based in the City for 4 days per week, with 1 day remotely, and the package includes a very generous bonus and the full range of banking benefits. More ❯

as partners, to align our services offerings with their business/customer challenges. Solution Selling: Collaborate with internal teams and partners to craft tailored service solutions, including implementation, integration, training, and support packages. Pipeline Management: Maintain a robust sales pipeline, ensuring accurate forecasting and timely reporting of sales activity … and results. Cross-Functional Collaboration: Work closely with sales, product, and delivery teams to align service offerings with client needs and ensure successful delivery. Market Insights: Stay informed about industry trends, competitor activities, and emerging technologies to identify opportunities for growth. These activities will be closely linked to … a consistent manner Work closely with Sales and other client-facing stakeholders to ensure consistent and effective client engagements Remain constantly informed of major service delivery or relationship issues affecting key clients, intervening in the client engagement activities as required Develop and maintain relationships with key strategic clients More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

growth. Role and responsibilities: Triaging and resolving customers' Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … if To identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations To include Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are … IT Maintenance Services Industry. Experience of providing support to external customers, and IT System Engineers with the ability to provide a professional and reliable service at all times. Must have strong written and verbal communication skills Strong organisational skills. Must be flexible to work outside of core business hours More ❯

IT service desk analyst Location Reading Pay - £130p/d inside ir35 through umbrella company Contract 2-3 months rolling contract Hours- standard office hours, Monday - Friday Must have previous IT working experience (2-5 Years) Required skills: - Plenty of Customer service experience - Previously worked as an IT …/Network troubleshooting, Distribution lists. Requirements: - Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements. - Proactively keeping Customers informed on incident or request status and progress. - Escalate incidents where a first time fix is not possible to … the current standard procedures. - Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan. - Escalate potential service issues initially with Shift Leader/Team Leader/Service Desk Manager/Service Delivery Manager - Escalate potential problem issues with More ❯

the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report … traffic management reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ … and design, implement and support differentiated Internet products Follow up customer service escalation with internal departments and external suppliers Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining More ❯

the network devices include CT global Internet backbone, Chinanet/CN2 Sino-Europe backbone as well as IP access network devices. International circuits’ implementation, service provisioning, service delivery, post-sale troubleshooting and technical supports. Maintain and update Operation Plan and other operational procedures, service availability report … traffic management reports and service improvement solutions. Pre-sales consulting support, resolve all technical issues arising during the sales engagement, understand customer business and technical drives, actively participate in customer network planning, help clients define specifications, requirements and engineer solutions based on customer requirements. Coordinate with counterpart in HQ … and design, implement and support differentiated Internet products Follow up customer service escalation with internal departments and external suppliers Providing performance reports for VIP customers, Organizing service review meeting with VIP customers. Gatekeeping customer credit claim Processing supplier service review and credit claiming, Processing supplier evaluation. Maintaining More ❯

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst OR6665 More ❯

services, we support a growing number of core services hosted in the cloud, primarily within the Microsoft 365 E5 stack, Azure and other cloud service providers e.g. Citrix. We focus on both operational support and project delivery, working with other teams including cyber security in support of Cyber … Essentials requirements, service management to provide engineering escalations and change activity, digital delivery to provide the technical capabilities to implement new services and ensure operational readiness, and the business applications team in underpinning and providing availability for core ERP applications. The role offers exposure to a wide range … focus on specific technology areas. It is assumed that this senior level role will play an important role in training and developing staff from Service Desk and Service Delivery areas. Key Responsibilities: Monitor, manage and maintain both networking and on-prem infrastructure technology to ensure continued service More ❯

be based onsite 5 days a week. The Role : * Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation … maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You : * AS400/iSeries Mainframes (preferable) * RPG … Microsoft 365 stack- including Power Platform, Azure, SharePoint * Knowledge of cloud platforms and technologies * Knowledge of data warehousing, architecture and networks * Experience running a service delivery team and delivering high quality service management. * Ability to demonstrate experience of strategic planning, implementation and management of IT projects. On More ❯

attractive proposal to prospective or existing clients, supporting the Opportunity Pursuit Lead. You will lead a team of subject matter experts ranging from IT Service Management, Cloud and Hosting and Networks, where you will own the solution end to end, ensuring bid plans are adhered to. This will involve … to the prospective client and aligned and approved by CGI stakeholders. • Act as a leader of the Services Team developing a coherent set of service solutions contributing specialist technical knowledge and experience • Work with the CGI team to define innovative and successful service solutions • Set and manage stakeholder … expectations across all delivery lines • Assess current and emergent technology, giving advice on price and performance. • Manage relationships with 3rd party service providers • Align the solution with the business and customer goals, identifying benefits and risk mitigation approaches associated with the service elements of the proposed solution More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

line technical support to staff. Operating in a dynamic, fast-paced environment, the team is dedicated to resolving technical issues efficiently and ensuring seamless service delivery. This role requires adaptability, strong technical skills, and excellent communication to support staff in their day-to-day work. This is an excellent … contribute to a high-performing team, ensuring the technology services run smoothly and effectively. Key responsibilities Respond to technical queries escalated from the IT Service Desk, the primary point of contact for all IT incidents and service requests. Deliver prompt and effective support across phone, email, remote tools … and in-person channels. Troubleshoot, diagnose, and resolve hardware, software, and network issues, ensuring minimal disruption to services. Work collaboratively with IT Service Desk colleagues and other technical teams to improve processes, share knowledge, and enhance service delivery. Maintain accurate records of incidents, requests, and solutions to support More ❯

working closely with our vendors, internal IT teams, and senior business stakeholders. You'll have a highly visible position, sitting as part of the Service Leadership Team (SLT), and helping drive a collaborative, customer-focused service culture across a 24/7 operation. Main Responsibilities System Management: Lead … + availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, root cause analysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements, and lead regular service reviews. SLA Implementation … minimise disruption, and support a culture of continuous improvement. Project Leadership: Lead system-related projects and workstreams, including upgrades, migrations, and new implementations, ensuring delivery to time, scope, and quality. Stakeholder Management: Engage and influence C-level executives and department heads, translating complex system needs into clear business value. More ❯

to enhance collaboration between the technical team and the global business units. About the Role We are looking for a strategic and results-driven Service Management Office (SMO) Lead to oversee the implementation, management, and continuous improvement of IT service management (ITSM) practices across the organization. This role … involves developing and enforcing standards, ensuring alignment with business objectives, and fostering a culture of service excellence. The SMO Lead will play a critical role in driving IT service efficiency, governance, and value delivery. Key Responsibilities: Defining the vision, strategy, and roadmap for the Service Management Office … SMO) in alignment with organizational goals, establishing and enforcing IT service management policies based on ITIL, and managing the service portfolio. Identifying opportunities for continuous improvement, leading and mentoring the SMO team, and collaborating with IT and business leaders to ensure service alignment and value delivery. Overseeing More ❯

PLEASE NOTE THIS ROLE REQUIRES 50% ONSITE IN BELGIUM AND CURRENT SECURITY CLEARANCE Mission-Critical IT Role in the NATO Domain – Infrastructure & Service Management Lead | Brussels Area | €450-475p/d euros | Outside IR35 Are you ready to step into a strategic IT leadership role supporting critical NATO … operations? We're seeking a proactive Infrastructure & Service Management Lead to manage and enhance essential IT services and systems. Based near Brussels (Braine-l’Alleud), this hybrid role (50% on-site) puts you at the heart of a secure, high-impact environment where your work will truly matter. Key … Responsibilities: Own infrastructure readiness and maintain service levels aligned with SLAs. Lead engineering support delivery and ensure quality outcomes for the customer. Manage Configuration and Change Management processes with precision. Conduct periodic risk and obsolescence assessments and launch proactive projects. Lead service transitions and drive continual service More ❯