326 to 350 of 1,422 Service Delivery Jobs in the UK

of strategic business development and operational management, with 80% of the role focused on driving sales and new business acquisition, and the remaining 20% dedicated to overseeing the operational delivery and Account Management of our Healthcare contracts across the UK. This position will focus on expanding our portfolio by establishing relationships and securing parking and security contracts with Hospitals … security solutions market. Working collaboratively with the leadership team and UK Sector Leads, you'll be responsible for expanding our profile in the sector, developing our talent, and the delivery of our growth ambitions. Key Responsibilities: Business Development Drive new business opportunities in the Healthcare sector by identifying and targeting potential new clients and networks such as Hospitals, clinics … provide innovative solutions with a focus on identifying continuous improvement and growth and upselling opportunities. Effectively manage and maintain an active Account Management pipeline regularly realising Account Management opportunities. Service Delivery Management Oversee the day-to-day operational management of healthcare parking and security services ensuring the seamless delivery of services in line with client expectations and More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

Our client, a dynamic organisation committed to delivering high-quality internal IT services, is seeking an experienced IT Operations Manager to lead its infrastructure, support, and service desk teams. This strategic and hands-on role involves managing third-party suppliers, ensuring operational excellence, and aligning IT infrastructure with broader business goals. Key Responsibilities Lead the internal helpdesk, ensuring exceptional … technical support for staff, clients, and partners. Coach and manage the IT Operations team to uphold service excellence. Develop and maintain support processes to ensure efficient incident and problem resolution aligned with SLAs. Oversee planning and delivery of infrastructure services including networks, servers, virtualisation, storage, and backups. Maintain and evolve infrastructure documentation and policies to meet business needs. … IP, DNS, WAN/LAN/Wi-Fi). Experience supporting both Windows and macOS environments. Demonstrated ability to manage IT budgets and third-party suppliers. Strong interpersonal and service delivery skills. Advanced technical knowledge of enterprise systems and productivity tools. Demonstrated experience managing cybersecurity operations, with a strong understanding of ISO27001 compliance frameworks and best practices. If More ❯

based services. You will act as the ultimate escalation point for complex technical challenges while collaborating extensively with architectural teams on solution design. Your responsibilities extend to overseeing seamless service delivery; imparting expert guidance on portfolio management; ensuring robust risk mitigation; managing substantial budgets; orchestrating disaster recovery strategies; nurturing team development; maintaining exhaustive documentation; evaluating vendor relationships; reporting … backup technologies.* Advanced knowledge of Windows Active Directory/Azure Entra ID administration complemented by strong PowerShell scripting capabilities for automation purposes.* Demonstrated success in managing expansive operations including service delivery frameworks (ITIL/ITSM), incident/problem/change control processes within structured environments.* Proven ability to implement global IT strategies whilst tailoring them for compliance with … CIS benchmarks together with practical experience enforcing identity/access management protocols.* Established record in managing budgets effectively alongside vendor relationship oversight-including contract negotiation/performance reviews/service level monitoring-and engagement with third-party providers.* Exceptional communication skills enabling productive collaboration across global teams whilst influencing stakeholders at all organisational levels.* Distinguished leadership qualities evidenced through More ❯

Senior Customer Success Manager/MSP Our client is a fast-growing Cloud Managed Service Provider (MSP) delivering Microsoft-centric solutions across Azure, Microsoft 365, Security, and Modern Workplace. They work with a wide range of clients across various sectors, helping them optimise, secure, and scale their IT environments. As part of the growth, they are looking for a … Senior Customer Success Manager with a technical background to act as a trusted advisor to their customers ensuring service excellence, strong client relationships, and long-term value from our cloud solutions. The Role Youll own the post-sales relationship with key customers, helping them adopt cloud technologies effectively, while working closely with our technical teams to drive service … customer journey post-sales: onboarding, adoption, success planning, and retention Act as a trusted advisor on Microsoft Cloud services, guiding customers through best practices and strategic improvements Run regular service and success reviews, reporting on usage, value, and opportunities Proactively identify service risks, gaps, or areas for growth and lead the resolution or escalation Work with internal teams More ❯

experienced Senior Resourcing and Continuous Improvement Specialist to design the infrastructure, processes, and insights that will help Second Nature scale sustainably. Sitting at the intersection of data, people, and service delivery, this role goes beyond analysis, you'll systemise operations, build scalable infrastructure, and drive continuous improvement across the business. You'll partner closely with Health Coaching, Customer … for shift planning, resourcing, and workload distribution. Identify automation opportunities and lead system integrations to increase efficiency. Operational Reporting & Insights Build and maintain dashboards and SQL queries to track service delivery and resource usage. Translate data into actionable insights for senior leadership and cross-functional teams. Support strategic decision-making through scenario modelling and cost-to-serve analysis. More ❯

play a pivotal role in driving our growth initiatives and expanding our client base. You will be responsible for identifying new business opportunities, developing strategic partnerships, and enhancing our service offerings in line with market trends. Your expertise in consultancy services will be essential in helping clients achieve their business goals. Key Responsibilities: Market Research & Analysis : Conduct thorough market … Client Acquisition : Develop and implement strategies to attract new clients, including outreach, networking, and relationship building. Sales Strategy Development : Create and execute a sales strategy that aligns with our service offerings in business registration, compliance, branding, digital marketing, and recruitment. Partnership Development : Build and maintain strategic partnerships with key stakeholders and industry professionals to enhance service delivery … challenges. Performance Tracking : Monitor and report on sales performance, client satisfaction, and market trends to inform future strategies and adjustments. Collaboration : Work closely with internal teams to ensure seamless service delivery and alignment of client expectations with company capabilities. Key Skills and Qualifications: Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in business More ❯

User Support, you will lead the Hardware Devices Team in delivering high-quality support for desktops, laptops, and mobile devices. This role combines technical leadership with strategic oversight, driving service improvements and ensuring stakeholder technology needs are met. You'll manage and mentor a high-performing team, provide expert guidance on complex technical issues, and oversee daily operations to … ensure timely resolution and continuous improvement. You'll align service delivery with business objectives, set measurable standards, identify training needs, and maintain ITIL-compliant documentation. Staying current with emerging technologies and best practices, you'll support IT infrastructure and ensure all hardware meets specifications. Through ongoing evaluation and enhancement of support processes, you'll foster innovation, efficiency, and … What you'll need to succeed Proven experience leading and developing high-performing technical support or end-user services teams. Deep understanding of end-user support tools, technologies, and service delivery processes. Strong leadership, communication, and interpersonal skills. Advanced problem-solving and analytical capabilities. A customer-focused mindset with a passion for delivering exceptional IT support. A full More ❯

Our client is seeking an organised and proactive Service Desk Coordinator to join their growing team. This hybrid role offers the opportunity to play a vital part in ensuring high levels of service delivery across engineering operations. You’ll be responsible for coordinating engineer schedules, managing support tickets, and ensuring customer satisfaction by maintaining strong communication and … problem resolution. Key Responsibilities: · Coordinate and manage engineer scheduling to ensure efficient and timely service delivery · Manage support tickets relating to field engineering, ensuring swift and effective resolution · Monitor and coordinate part requests, ensuring compliance with SLAs · Arrange collections from customer sites, liaising with internal teams or third-party couriers · Provide regular updates to customers on ticket status More ❯

the digital network, on which our content player assets reside, is maintained in a reliable and consistent state. The DISA sits within the Digital Infrastructure team, part of the Service Delivery department. The role reports to the Digital Infrastructure Team Leader (DITL) and works closely with the Campaign Management department within the Commercial Sales division as well as … switch, firewall, etc firmware updates to the infrastructure estate Monitoring of primarily large format digital network equipment e.g. video processors, etc Analysis of issues and incidents logged to the Service Delivery ticket system Support for scheduling digital campaigns and one off exceptional or unusual dynamic campaigns Highlight and escalate concerns regarding physical/network security concerns to DITL … relationships with stakeholders, both internally and externally Technical Experience of working with digital out of home technologies (KIS, Broadsign, OneLAN, etc) Experience in working with ticket systems (CONNECT for Service, Zendesk, etc) Experience using various operating systems (Linux and Windows variants) Quality Management Adherence to the philosophy of continuous improvement through examination of all outcomes of processes, regardless of More ❯

We are looking for an experienced Network Architect to join our growing network services team here at DS Smith. As the Network Operations/Architect Lead you will ensure delivery of a high-quality service aligned with business expectations whilst working closely with the Head of Network to plan future requirements and the ongoing evolution of the service. … As the successful candidate, you will encompass subject matter expertise and leadership in ensuring operational excellence. You will demonstrate expert knowledge in service management, project delivery, technology and leadership. Key Responsibilities: Within the function managed by the Head of Networks, technical expertise will exist and continue to be developed, which ensures DS Smith drives a clear technical roadmap … a technical leader for network technology roadmap. Provides technical expertise and acts as a trusted advisor within the business, influencing decisions. Collaborates with other IT teams to ensure the delivery of services meets expectations Assists to ensure new services transition into operation in a controlled manner Establishes standards, procedures and policies appropriately aligned with industry best practice Helps to More ❯

Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the … business. Our IT services such as application integration, testing, maintenance and infrastructure management ensure your operations are fully optimized. Our business process outsourcing and management services, such as customer service delivery, human resource outsourcing and procurement handling, drive down process costs while greatly enhancing their efficiencies. Most importantly, as part of our strategic sourcing approach, these services free … Lead Consultant Technology - Business Analysis/Product Owner Skills, Property & Casualty Insurance Domain experience Location - London, UK Compensation - Competitive (including bonus) At Infosys, we pioneered and perfected the global delivery model, introducing to our customers the ability to move technology work to different locations where talent is readily available and quality is both impeccable and cost competitive. Over the More ❯

measures. Identify, evaluate, and prioritise emerging data science and AI opportunities across Bupa Health Services where advanced analytics, machine learning, or automation can drive measurable improvements in health outcomes, service delivery, and operational efficiency. Acting as a health data SME by working closely with clinicians, operational and business managers to collaborate on the art of the possible, developing … and have a range of family friendly benefits. Joining Bupa Global in this role you will receive the following benefits and more: • 25 days holiday, increasing through length of service, with option to buy or sell • Bupa health insurance as a benefit in kind • An enhanced pension plan and life insurance • Annual performance-based bonus • Onsite gyms or local … measures. Identify, evaluate, and prioritise emerging data science and AI opportunities across Bupa Health Services where advanced analytics, machine learning, or automation can drive measurable improvements in health outcomes, service delivery, and operational efficiency. Acting as a health data SME by working closely with clinicians, operational and business managers to collaborate on the art of the possible, developing More ❯

lead the Infrastructure Operations team within GP&T Enterprise Hosting Services, overseeing the end-to-end operational responsibilities for infrastructure technologies and tools. This leader will manage strategic Managed Service Provider teams, providing 24x7 support for various services and technologies that support the business. The goal is to enhance the overall maturity of operations and improve the user experience. … the cloud and on-premises. Lead a team of operational leaders across various infrastructure technology domains. Drive self-healing AI/ML operations without intervention and promote automated, self-service provisioning. Enable tooling and practices to proactively manage, automate, integrate, and comprehensively test various operational procedures and tasks. Eliminate the need for manual device logins or command executions, resulting … of its technological trends. Passionate about enhancing the customer experience. Experienced in initiating and delivering large-scale operational programs. Skilled in operating systems and database administration. Proficient in agile delivery methodologies. Experienced in the DevOps operational model. Inclusion at GSK: As an employer committed to Inclusion, we encourage you to reach out if you need any adjustments during the More ❯

services and stakeholders to empower employees to deliver the Council priorities through technology. We have invested significantly in the IT Strategy to support the council's ambitions, focusing on Service, Value, Security, and Agility. We manage Microsoft Active Directory and Microsoft Entra ID to oversee the Gateshead domain, ensuring over 4600 users have secure access to applications, files, and … systems and core infrastructure, including data centres, servers, storage, and systems software. In this role, you will: Promote best practices, adhere to standards, and ensure high-quality, customer-focused service delivery aligned with Council strategies, policies, and procedures. Possess good working knowledge of Active Directory, Microsoft Entra ID, Microsoft Server OS, Storage Area Networks, Azure Cloud, Microsoft … both on-premise and cloud backup solutions. Continuously evolve the Cloud, Data Centre, Infrastructure, and Shared Platforms securely and systematically. Collaborate with the IT Senior Management Team to improve service delivery through effective leadership, communication, and stakeholder engagement. Contribute to the preparation and implementation of IT budgets, strategies, standards, and project plans, including business cases and benefits realization. More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: 60,000 - 62,500 per annum plus car allowance and up to 10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯

Service Design Architect Location: Home-based (flexible working considered) Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE The Role Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are … recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is … a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers. Key responsibilities Evaluate customer requirements and design appropriate service solutions Support sales meetings and present proposals to technical teams and senior stakeholders Lead the design More ❯

looking to recruit an Operations Coordinator to support the ongoing improvement and efficiency of its core business processes and systems. This role plays a vital part in enabling smooth service delivery and providing actionable insights to leadership.Working alongside the Continuous Improvement Lead, you’ll help maintain, optimise, and embed software tools and processes that support daily operations. You … oriented, and tech-savvy—with a strong focus on solutions, process improvement, and effective communication. Key Responsibilities Assist in maintaining and coordinating key business systems and operational processes Support service delivery by ensuring systems and workflows are efficient and reliable Gather and organise management information to support decision-making Contribute to process documentation, performance trend tracking, and root … Ability to manage multiple projects and priorities with attention to detail A commitment to continuous improvement and process optimisation Basic troubleshooting skills and comfort working with internal and external service providers As Operations Controller you will be part of a purpose-driven organisation within a values-led, forward-thinking environment. They offer hybrid working.Unfortunately, due to the high number More ❯

AI & Automation Engineer - Manchester/Hybrid Working We are working with a prestigious Professional Services client as they look to drive AI automation within their Service Delivery function. This is a new role and would offer an excellent opportunity to an ambitious individual to apply and grow their AI career within a large-scale global environment. Our client … virtual agents, predictive analytics, and machine learning within the ITSM ecosystem Supporting ITSM workflow improvements through the proposal and development of new AI agents to streamline processes and improve service delivery Collaborating with cross-functional teams to design, develop, and deploy AI agents that enhance operational efficiency and user experience Testing, evaluating, configuring, and maintaining automation and other … working with wider AI/ML professionals on new AI Agent/RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

hear from you! Role Overview As Customer Project Manager, you’ll be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end … through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and centre. Customer Engagement: Act as the primary point More ❯

annum plus a car allowance, bonus and many other benefits. In this role, you will drive business development from securing new enquiries to handover to operations, ensuring high-quality service delivery across the UK, with particular emphasis on clients in Devon. If you're a Business Development Manager with experience within the Industrial Services or Hazardous Waste sector … including waste removal and infrastructure cleaning solutions. Maintain a strong pipeline of new business opportunities and contribute to the company business plan. Foster strong customer relationships by ensuring high service standards, addressing non-conformances, and providing timely feedback. Maximise margins on projects and ensure continuity of work for the business teams. Collaborate across divisions to identify other opportunities, especially … within waste treatment and disposal through other sites across the business group. Collaborate with Account Managers, Admin Staff, and Operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, financial analysis, and ensuring compliance with Tender Governance procedures. Monitor market trends, competitors, and relevant industry developments to inform business strategy. Manage projects More ❯

all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors … lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors More ❯

all the essential criteria on the job description. The difference you will make as Technical Coordinator In this role you will provide comprehensive administrative and coordination activities to support service delivery for a range of complex, repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors … lives of our customers and colleagues. Applications may close before the deadline, so please apply early to avoid disappointment. Job purpose Provide comprehensive administrative and coordination activities to support service delivery for a range of complex repair projects, ensuring appropriate protocols are always adhered to and financial impacts recorded. Activity will include scheduling of appointments, liaising with contractors More ❯