326 to 350 of 1,047 Service Delivery Jobs in the UK

care. Reporting directly to the EPR Chief Enterprise Solution Architect , you will work closely with IT colleagues, external technology partners, and clinical and operational leaders to ensure the efficient delivery of assigned EUT projects within agreed timescales and budgets. You will operate across the Trust's acute and community settings, helping to shape the digital landscape of the organisation … experienced leader who can operate effectively in a complex, fast-paced environment, working at local and regional levels. The post holder will be responsible for aligning business objectives, technology delivery, and innovation initiatives into a cohesive strategic plan, and ensuring its successful implementation. The Associate Director, EPR Programme - Technology will be responsible for leading highly complex programmes of IT … transformation and change related to the technology delivery elements of the EPR Programme, which underpin the rollout across acute and community sites. This role will support the day-to-day management of the EPR IT project delivery teams, ensuring the effective execution of the Trust's technology enabled transformation agenda. The role will also carry substantial capital and More ❯

Location: Hybrid/Remote Sector: Public About the Role Our client is looking for an experienced Unit4 ERP (Agresso) Applications Manager to take responsibility for the management, development and delivery of core business applications. The role combines people leadership with service performance, ensuring that applications are well supported, incidents are resolved quickly, and longer-term improvements are delivered. … This is a hands-on leadership role that requires balancing day-to-day service management with strategic planning. You will oversee a small team, manage supplier relationships, and work closely with senior stakeholders to ensure applications continue to meet the needs of the organisation. Key Responsibilities Manage the end-to-end delivery of application services, ensuring efficiency, quality … and compliance with SLAs and KPIs. Lead major projects and reviews within the applications portfolio to enhance service delivery. Monitor and resolve incidents and service requests, escalating complex cases as required. Ensure applications and services comply with legal, regulatory and organisational policies. Directly or matrix manage a small team, supporting their performance and professional development. Work with internal More ❯

BMS Service Engineer - London/Home Counties Our client requires a BMS Service Engineer to support their service delivery function, the experienced engineer will be proficient with any BMS Controls systems within commercial premises such as blue chip buildings, Government centres, Banks etc. They are looking for a BMS Service Engineer who is experienced with … writing or modifying software however there will be manufacturer training available . In addition to the software skills our client would like the successful BMS Service Engineer to be competent with graphics, there would be an element of training on this particular skill set if needed. As the BMS Service Engineer you will have a strong electrical background More ❯

including all design, implementation and administrationactivities , Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, Technology escalation support, Security Solution assessment, build activities , existing Service maturing and Build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations … and security operational processes. Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these. Ensure security services, tools and platforms are adequately maintained. Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives … ensures it is delivered2/2 Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build More ❯

to take ownership of a busy helpdesk within a commercial property environment. This Helpdesk Manager position allows you to make a real impact, manage multiple sites, and ensure excellent service delivery, all while working in a flexible environment that values your contribution and supports your professional development. You'll be joining a committed and professional team in Birmingham … offers a healthy work-life balance while giving you responsibility and autonomy over day-to-day helpdesk operations. We'd love to hear from anyone with experience on a service desk or in maintenance coordination , who is ready to hit the ground running and take ownership of this dynamic Helpdesk Manager role. In this position, you will be: Taking … all inbound maintenance request calls via email or phone Maintaining a high degree of customer service for all support queries Logging all calls on the system and maintaining full documentation Allocating service requests to the dedicated service provider Monitoring supplier performance against agreed SLA's and reporting using KPI's Communicating with and chasing service providers More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts … blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design.Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (e.g., ethnography, primary/secondary research, co-design) to … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role ContextYou will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product and More ❯

Service Desk Manager, IT Support, SC Clearance, COR7384 An exciting opportunity has arisen for a talented Service Desk Manager to join a leading MSP, managing a growing team that delivers high-quality IT support to major clients throughout the UK. The Role As the Service Desk Manager, you’ll lead a skilled technical team providing exceptional support … across critical IT systems. This is a hands-on leadership role, responsible for maintaining strong service standards, driving process improvement, and ensuring smooth day-to-day operations within a 24/7 support environment. You’ll oversee incident management, service delivery, and continuous improvement - ensuring customers experience reliability, transparency, and outstanding technical care. The Company Our client … is a leading MSP provider specialising in delivering secure networks and solutions to clients across the UK. The Service Desk Manager will join a dynamic team that values hard work and innovative thinking, working primarily onsite from their offices near Bradford, with occasional visits to client sites. This role requires UK residency and eligibility for Security Clearance (SC). More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

Senior Service Desk Engineer (3rd Line) - £400-£450 per day - Inside IR35 - 3 days per week on site near Euston Station - 6 months intitial contract My client is looking for a Senior Service Desk Engineer to play a pivotal role in delivering high-quality technical support and driving service excellence across the organisation. This is a hands … senior technical position suited to someone with strong expertise in Microsoft technologies, Azure, networking, and change control, who can also bring leadership, mentoring, and process improvement to a busy service desk environment. The successful candidate will either have experience leading a service desk team with strong technical depth or possess expert-level technical skills combined with a solid … understanding of ITIL practices and service performance improvement. Key Responsibilities Provide advanced technical support across the Microsoft stack, including Active Directory, Exchange, and Microsoft 365. Support and manage Azure services including virtual machines, networking, and identity management. Implement and oversee change control processes to ensure stability and compliance. Collaborate closely with the Service Desk Manager and other IT More ❯

customer projects across a range of GRC services in line with your current capabilities, and future capabilities after suitable training/mentoring. You will be responsible for providing professional service delivery including but not limited to; consultancy services and audit/assessment services against multiple security compliance frameworks/standards, and delivery of other GRC consultancy services … as required to service our customers’ needs. This role will require additional activities as part of your job responsibilities to support the delivery of services which will include, but not limited to; customer scoping calls and scoping activities, quality assurance activities, customer project admin/planning, service development activities, internal collaboration with other Claranet teams to provide … and support customer project delivery, shadowing and mentoring where appropriate. Objectives and Key Results The Security Consultant is part of the Cyber Practice. The key objectives and results will be to: Successful delivery of customer GRC projects across the range of the Cyber Practice GRC services, in line with both employee capabilities and business needs Pursue customer satisfaction More ❯

of the role: Leading the development and support of key business applications, from Legacy Mainframe to modern cloud-based systems. Managing the full application life cycle and ensuring reliable service delivery across multiple business areas (eg finance, HR, logistics, marketing). Overseeing a team of developers, providing coaching, guidance, and direction. Coordinating multiple projects while keeping systems stable … and secure. Ensuring all development follows best practices in quality, security, and maintainability. Working closely with stakeholders across the business, as well as external tech partners and service providers. Supporting planning, resource management, and delivery of both BAU and project work. About you Extensive experience in enterprise application delivery and support. Strong background managing teams working on … Mainframe and distributed systems. Comfortable with Agile and traditional project delivery methods. Solid technical understanding, especially around Legacy (ideally Cobol-based systems). Great communicator, with the ability to influence and collaborate at all levels. Commercially aware and able to balance business priorities with tech delivery. Self-driven, adaptable, and solutions-focused. Nice to have Background in retail, logistics More ❯

About the Role We are seeking a Service Designer to support the transformation of services by placing individuals at the centre of the design process. This role involves applying service design and project management skills to create business-ready solutions. You will lead projects, collaborate with internal teams and external partners, and bring ideas to life through concepts … blueprints, prototypes, and new service delivery.This role would be well suited to a candidate with one or two years' experience in service design, particularly if they have worked with Interaction design. Key Responsibilities Apply design thinking and methods to solve complex and detailed problems Identify and use appropriate research methods (eg, ethnography, primary/secondary research, co-design … with stakeholders Experience with Interaction Design Experience working within the public sector or higher education Enable co-leadership by designing solutions that empower individuals to participate in research and service design activities. Role Context You will work within a service design and innovation team that leads design activity across a broad portfolio, from strategic thinking to detailed product More ❯

Are you an experienced Service Desk Engineer looking for your next challenge? We're seeking a skilled professional with 5-7 years of experience to join our team and provide expert-level support in IT service management. You'll be a key player, escalating and resolving complex technical issues, ensuring high service quality, and mentoring junior staff. … Key Requirements & Experience: Proven expertise in Service Desk operations. Strong knowledge of incident management, troubleshooting, and service requests. Mandatory skills: Jira Service Desk , Servicedesk , and Windows Server . If you're passionate about maintaining excellent service delivery, managing complex incidents, and driving continuous improvement, we want to hear from you! If you're ready to More ❯

Senior Managed Service Engineer Remote-first: Work from home with scheduled travel to the Leatherhead office (expected once a month for 1/2 days) and central London for team meetups, company-wide training, and events. Our client is seeking a Senior Managed Services Engineer with exceptional expertise in VMware Cloud Foundation (VCF), vSphere, VMware NSX, and Veeam Backup … services, and virtual networking. Operate and enhance Veeam Backup & Replication platforms to deliver robust data protection, recovery, and disaster recovery (DR) across on-premises and hybrid workloads. Manage incidents, service requests, and change controls in alignment with ITIL-based processes. Lead and participate in root cause analysis for infrastructure-related incidents to drive long-term stability and improvement. Maintain … and update accurate, detailed technical documentation and configuration records. Serve as a senior customer point of contact, participating in regular operational meetings and providing progress updates on service delivery and enhancements. Collaborate with consultants, service managers, and cross-functional technical teams to ensure seamless service and support. Participate in out-of-hours support rotation as required. More ❯

for: Operating Device Management technologies to configure devices, including: desktops, laptops, macs, mobile devices and digital signage. 3rd Line support for Device Management services. Manages requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate. Logs Requests for Change … performance trends and statistics. Referring to more senior colleagues where necessary, takes corrective action to improve performance and to avoid problems arising. Provides an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting problems, progress checking, and ensuring all diagnostic information is provided for error resolution and incident analysis. Conducts investigations … of operational problems and makes proposals for improvement. Participates in reviews of systems performance, provide advice, and assist service specialists or other system or service providers to plan details of amendments and upgrades to systems. Supports project work alongside BAU duties, prioritising tasks using team tools and methods. What You Need Understanding of using management systems (Microsoft Configuration More ❯

Technology plays a critical role in every part of our business, and we rely on responsive, reliable IT support to keep things moving. As an IT Service Desk Analyst at Refresco, you’ll be central to our operations — resolving issues, supporting users, and ensuring systems stay up and running across multiple sites. If you’re ready to take ownership … work with purpose, and grow your career in a fast-paced environment, we’d love to hear from you. IT Service Desk Analyst Refresco - Kegworth Head Office Monday – Thursday 8:30 am – 5 pm and Friday 8:30 am – 4 pm (Hybrid offering; 1 day WFH) Permanent Benefits: An annual bonus Pension contributions Access to a 24/… personal, health and wellbeing support Key responsibilities: Serve as the primary point of contact for IT support via phone, email, portal, or chat; receive, log, and manage incidents and service requests using the Service Desk system. Deliver first and second-line support for hardware, software, and network issues across devices including smartphones, laptops, PCs, and printers; escalate complex More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

IT Project Manager If you are a Project Manager who thrives on taking ownership and enjoys the challenge of bringing structure and clarity to busy delivery teams, this role will give you the freedom and influence to really make your mark. You will join a forward-thinking IT Services business that is actively looking for someone to shape how … projects are delivered. This is not a box-ticking position. They want a Project Manager who can look at current delivery processes, spot what could work better, and confidently make changes that have a real impact. You will manage a variety of IT projects across cloud, infrastructure, and client rollouts, planning resources, maintaining timelines, and driving communication between engineers … leadership, and customers. You will have full visibility of what is going on across the delivery function, ensuring projects are well planned, risks are managed, and outcomes are achieved. The environment suits someone who is naturally organised but still creative, someone who enjoys improving how things are done rather than just following an existing process. Key responsibilities: Take ownership More ❯

operations. If you’re looking for a progressive environment where leadership, collaboration, and technical excellence are valued, this is the place for you. We are looking for a new Service Desk Manager to lead our busy team that provide IT support to a host of leisure venues and outlets. This role is a career-defining opportunity for a dynamic … leader who thrives in fast-paced environments and excels at inspiring high-performing teams to deliver exceptional results. Key Responsibilities Lead and inspire the Service Desk Team to deliver outstanding support experiences, fostering a culture of leisure-focused service excellence and continuous enhancement Oversee smooth onboarding of new leisure clients onto the Service Desk platform, ensuring zero … operations Provide direct line management to technical staff and team leads, conducting regular one-to-ones, performance reviews, capability development and career progression planning Monitor, analyse and enhance critical Service Desk metrics including ticket patterns, first-contact resolution rates, SLA compliance, response times, queue times, resolution speeds and guest satisfaction scores Ensure daily KPI targets are consistently achieved by More ❯

ITSM Pay of £38,772 plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an IT Service Manger to join our community of tech experts in DWP Digital. DWP is the UK's largest government department. We help people into work and make payments worth over … scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. What skills, knowledge and experience will you need? Lead criteria - Service Management experience in large scale IT organisations, and the use of Service Management Framework Processes (e.g. ITIL) to support services. Knowledge of IT Service Continuity Management and … IT Disaster Recovery testing in large and complex organisations. Knowledge of applying Service Management processes to Patching and Security Vulnerabilities activities. Experience in working with Senior Business Stakeholders to deliver IT service excellence. Experience of process and continual service improvement. This involves challenging the status quo and analysing existing processes to identify and implement opportunities for improvement. More ❯

Manager to own two critical digital products. You'll ensure both meet user needs, align with GDS standards , and deliver secure, reliable outcomes across government. Your role: Lead product delivery in an agile, user-centred environment Act as the bridge between delivery teams and cyber service owners Manage backlogs, prioritise user stories, and report progress to management … Support service wrap and content development, working closely with user researchers, designers, and content teams Oversee day-to-day delivery and ensure alignment with wider objectives About you: Proven Product Manager experience, ideally in government or large digital services Strong stakeholder management and agile delivery expertise Awareness of cyber security frameworks (NCSC CAF desirable) Comfortable working ambiguously … and driving change in fast-paced environments Nice-to-have: experience in service delivery or transition This is an excellent opportunity to shape critical cyber and digital services across government. Get in touch now for more information. More ❯

looking for an experienced Client Manager to take ownership of a portfolio of clients. You’ll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you’ll do Manage day-to-day service delivery and client relationships Drive revenue, growth and profitability across your … portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we’re looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions landscape Excellent relationship-building and communication skills Competent with Word, PowerPoint and Excel Willingness to More ❯

looking for an experienced Client Manager to take ownership of a portfolio of clients. You’ll have the opportunity to be the primary point of contact, ensuring exceptional client service, commercial delivery and strong stakeholder relationships. What you’ll do Manage day-to-day service delivery and client relationships Drive revenue, growth and profitability across your … portfolio Build trusted partnerships and secure strong client satisfaction Work closely with operations to ensure high-quality delivery Provide accurate reporting and support proposition development What we’re looking for Experience in Pensions administration, consulting or client management Strong understanding of the UK Pensions landscape Excellent relationship-building and communication skills Competent with Word, PowerPoint and Excel Willingness to More ❯

secure and efficient IT infrastructure. The role provides the chance to develop your skills further, with support from a collaborative team and leadership that values integrity, responsibility and exceptional service delivery. If you thrive on technical challenges and are committed to delivering high standards, this could be the ideal next step in your IT career. DAY TO DAY: Leading … support functions, acting as an escalation point for technical issues, acting as an escalation point for 1st line support, ensuring users are engaged with technology Working closely with outsourced service providers to ensure high-quality IT service delivery Providing expertise will support a wide range of technologies including Microsoft infrastructure, M365, Azure, Active Directory, DNS, IIS, SQL … at improving technical capabilities Demonstrating proactive communication Taking ownership of tasks to ensure seamless IT operations across the business WE WOULD LOVE TO SEE: Proven experience working with outsource service providers and managing third-party relationships Hands-on experience with insourced technologies and key Microsoft infrastructure such as Active Directory, DNS, IIS, and SQL Server Experience with M365 and More ❯