426 to 450 of 1,051 Service Delivery Jobs in the UK

Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop builds, anti-malware … mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain data integrity … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. More ❯

as our next Cyber Security Analyst/Lead, a pivotal role at the heart of our commitment to safeguarding information and maintaining trust. You’ll lead the development and delivery of our information security programme, protecting our systems, data, and digital assets from evolving threats. This is an exciting opportunity to drive key security initiatives, oversee cutting-edge technologies … surface. 5. Management & Leadership: As this role develops, we expect the need for a dedicated team of security professionals. This position will then be responsible for the team’s service delivery, including leadership, mentoring, and general support of team tasks. Manage relationships with third-party security vendors and service providers. Prepare and manage the IT security budget More ❯

a knack for problem-solving, you'll fit right in. What you'll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what 'great IT' really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you'll love it: This firm More ❯

a knack for problem-solving, you’ll fit right in. What you’ll be doing (with a strong cuppa nearby): Leading the IT Operations team to deliver top-notch service across systems, networks, and infrastructure. Managing both on-prem and cloud environments, including Microsoft 365, Exchange, SharePoint, and Azure. Overseeing backups, business continuity, and cyber security (including Cyber Essentials … operations or infrastructure teams, ideally in a professional services setting. Deep technical knowledge across Microsoft 365, Windows Server, Active Directory, PowerShell, and cloud platforms. Strong understanding of project management, service delivery, and what “great IT” really looks like. Excellent communication, leadership, and mentoring skills with a cool, methodical approach under pressure. Why you’ll love it: This firm More ❯

looking for an experienced individual to join our client as the IT Technical Lead. Overview The IT Technical Lead plays a central role in driving the design, consistency, and delivery of technical solutions across the IT function. Acting as a senior technical authority, this role works closely with teams across applications, service delivery, infrastructure, and development to … ensure technology decisions are aligned, scalable, and secure. This position combines deep technical expertise with a collaborative, delivery focused mindset guiding teams in best practice, reviewing and shaping solutions, and promoting reusability and integration across the technology estate. The Technical Lead also acts as a key escalation point for complex issues, working hands-on when required. Technical Skills Strong More ❯

professional ready to take the lead on shaping robust, scalable, and secure technical solutions? We're looking for an IT Technical Lead to drive architectural consistency, technical excellence, and delivery best practices across our IT function. About the Role As our IT Technical Lead, you'll be at the heart of our technology ecosystem-bridging infrastructure, application development, service delivery, and cybersecurity. You'll play a pivotal role in guiding the design and implementation of end-to-end solutions, acting as a senior technical authority and trusted advisor to both IT and business teams. This role is hands-on when it needs to be, offering a unique blend of strategic influence and technical depth. From resolving complex … Key Responsibilities Technical Leadership: Collaborate across IT teams to design maintainable, secure, and scalable solutions. Review and validate architectures for alignment with enterprise standards. Solution Assurance: Champion high-quality delivery by promoting best practices, code reviews, and documentation standards. Technical Escalation: Act as the go-to escalation point for critical issues, offering hands-on support and troubleshooting expertise. Project More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … and maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? The Operations Manager will strategically lead our Service Desk and NOC functions, managing managers rather than performing day-to-day tasks, and reporting to the Service Delivery Director; you will set direction for resource planning … commercial activity and supplier spend while holding accountability for SLA, OLA and KPI delivery through strong governance, escalation and performance frameworks. You will lead workforce modelling and capacity planning, forecast demand and develop long-term resourcing strategies and scenario models to support growth; contribute to bids and proposals, represent the NOC in customer and bid meetings, shape service More ❯

robust information management practices and leveraging cutting-edge digital tools to capture, share, and utilize data that enhances project and contract delivery. As BIM Manager, you will ensure seamless service delivery for project information management and lead the tactical deployment of project-based technologies. Your team BAM operates a flexible working policy. Making Possible Management Responsibilities Delivers pipeline … change, and commercial impact communication within the project/contract team, ensuring compliance with BAM procedures. Ensure the Responsibility Matrix is complete, agreed upon, and communicated effectively to the Delivery Team. Facilitate information management training, supporting Delivery Team and stakeholders as required. Information Management Manage the delivery of the Project and/or Asset Information Model, as … support for its use. Stakeholder Management Act as the information advisor to tender/project/contract teams, our clients/employers and stakeholders, ensuring BAMs ISO19650 standards and delivery plan are achieved. Build trusted relationships with wider DPS, and commercial, legal, and procurement functions to ensure supply chain compliance with client and BAM requirements including contribution to the More ❯

automotive client. In your role you’ll play a part in keeping some of the UK’s biggest brands on the road, responsible for delivering an efficient and professional service to all customers, IT governance and ISO27001 compliance. You’ll be working within a small, fast-paced IT department, working with technology partners and supporting colleagues and across their … workshop estate. Key Responsibilities Implement and maintain ISMS Develop and maintain operational documentation, workflows, and service delivery metrics. Lead the organization’s ISO27001 compliance program, including policy development, risk assessments, internal audits, and remediation planning. Act as the primary liaison for external auditors and regulatory bodies. Champion a culture of security and compliance across the business. Triage support … tickets, answer user phone calls/queries, and work on them through to resolution. Including on site customer support centre and remote locations. Manage relationships with third-party IT service providers and technology vendors. Identify opportunities to improve customer experience. Build and configure new hardware including Servers, PC’s, Laptops and Tablets. Install and upgrade associated software. Ensure IT More ❯

Head of Digital Systems Development Location: Oldham, Hybrid. Reporting to: Director of Digital and Technology Responsible for: ICT Systems Development and Systems Service Delivery Teams. First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Head of Digital Systems Development to lead and shape the future of our digital systems, ensuring our technology enables us to deliver … ll make In this role, you’ll provide leadership and direction to the our Systems Teams, ensuring high performance, strong governance, and continuous improvement. You’ll oversee technical change delivery and ensure systems and processes are resilient, efficient, and aligned to FCHO’s strategic goals. You’ll also play a key role in delivering our Digital and Technology Strategy … supporting transformation and innovation across the organisation while fostering a positive, collaborative culture where colleagues are inspired to perform at their best. You will: Lead the operational delivery of the Digital Systems team, providing guidance and support as needed. Drive a culture of continuous improvement, innovation, and collaboration across teams and departments. Ensure robust service levels and performance More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

Application Support Manager Location: [Flexible/Hybrid/UK-based] Contract: Permanent Are you an experienced Application Support leader who thrives on delivering outstanding service and driving continuous improvement? We’re looking for an Application Support Manager to lead a high-performing team providing technical and operational support for key business systems. In this role, you’ll oversee day … stakeholders and vendors to ensure our systems run smoothly and deliver exceptional user experiences. You’ll play a key part in shaping support processes, improving system stability, and leading service excellence initiatives. What you’ll do Lead and mentor a team of support analysts, ensuring high-quality service delivery and adherence to SLAs. Manage incidents, requests, and … third-party suppliers to resolve complex issues and drive root-cause analysis. Implement and improve support processes, documentation, and knowledge sharing. Produce regular performance reports and contribute to IT service and application improvement initiatives. What we’re looking for Proven experience managing an application or systems support team. Strong knowledge of ITSM principles (ITIL certification desirable). Experience supporting More ❯

experienced 3rd Line Engineer to join its technical operations team. This role is pivotal in resolving complex technical issues, mentoring junior engineers, and contributing to the continuous improvement of service delivery. Key Responsibilities Act as the final escalation point for advanced support tickets and critical incidents. Troubleshoot and resolve issues across infrastructure, cloud platforms, and networking environments. Collaborate with … 1st and 2nd line teams to enhance overall service capability. Manage high-priority tickets in line with SLAs and business impact. Support infrastructure upgrades, migrations, and client onboarding projects. Maintain detailed documentation and contribute to knowledge sharing across the team. What You’ll Bring Proven experience in 3rd line support within an IT or MSP environment. Strong technical knowledge … Network+, Security+, Cloud+ ITIL Foundation What you will get in return Be part of a forward-thinking team solving real-world technical challenges. Work on impactful projects that improve service delivery and customer experience. Enjoy a supportive environment with opportunities for growth and development. Salary of up to £55,000 + benefits Hybrid work environment If this sounds More ❯

Services Manager to lead and inspire our Infrastructure Team while acting as a trusted technical advisor for our customer. This is a fantastic opportunity for someone passionate about driving service excellence, modernisation, and customer success in a dynamic managed services environment. 🔑 Key Responsibilities Provide leadership and governance for the 2nd/3rd Line Infrastructure Team, ensuring high performance, training … and engagement. Act as a senior escalation point for complex technical issues, ensuring rapid and effective resolution. Drive service improvement by monitoring environments, identifying optimisation opportunities, and introducing modernisation and cost-efficiency measures. Ensure infrastructure services are stable, secure, and aligned with our customer’s strategic goals. Build strong relationships with our customer’s IT leadership team, becoming their … met. Support and mentor team members, fostering technical excellence, collaboration, and career growth. Ensure compliance with policies, regulatory requirements, and ISO standards (ISO 27001, ISO 9001). Collaborate with Service Delivery, Transition, and Technical Account Management to ensure seamless onboarding and lifecycle management. Produce service performance reports and lead technical service reviews with our customer. 📌 What More ❯

umbrella) Duration: 12 months A newly appointed CIO is driving a major transformation to modernise and commercialise technology operations. As Head of Technology Operations , you’ll take ownership of service delivery, infrastructure and business systems — leading the move from a legacy, ITIL-led environment to a modern, service-based and customer-centric model . You’ll help … a Microsoft environment (Azure, M365, Windows Server) , you’ll ensure operational excellence while building the foundations for a DevOps-enabled future. You will: Lead and modernise Technology Operations across Service Desk, Infrastructure and Business Systems Embed a service-first, commercial culture that delivers tangible business value Drive efficiency, automation and process improvement Partner with Security, Product and Transformation … teams to deliver strategic change You: An experienced Technology Operations leader with deep Microsoft expertise and a track record of transforming legacy environments into customer-focused, service-led operations. More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

networking, and end-user environments Implementing and maintaining strong security frameworks (ISO27001, NIST) Overseeing internal and external audits, risk assessments, and disaster recovery plans Driving continuous improvement in IT service delivery and user support Managing vendors, budgets, and contracts to optimise cost and performance Providing technical guidance and professional development for your IT team What you’ll bring … in IT management and leadership roles, ideally across multi-entity environments Strong technical knowledge spanning infrastructure, networking, and cybersecurity Hands-on experience with cloud platforms (AWS, Azure) and IT service frameworks (ITIL, ISO27001) A proactive, delivery-focused mindset with excellent organisational and communication skills Confidence engaging senior stakeholders and translating technical needs into strategic outcomes The ability to More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of a major … IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple business … units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex information clearly More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of a major … IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple business … units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex information clearly More ❯

Deputy Director Digital The Crown Prosecution Service (CPS) prosecutes criminal cases that have been investigated by the police and other investigative organisations in England and Wales, making operational decisions fairly and objectively. It sits at the heart of the criminal justice system, working with partners to help keep the public safe. The CPS is a National Organisation made up … is the driving force for digital transformation throughout the CPS, ensuring that the organisation is well positioned to harness new technologies to their greatest extent, resulting in the best service offering possible for the end user. About the Role As the Deputy Director of Digital, you will shape and drive our digital transformation at a national scale. You will … lead and develop a multidisciplinary team of around 75 professionals across user centred design, engineering, delivery management and product management. Operating at the centre of the justice system, this role ensures that our digital services meet the highest standards, remaining secure, accessible and designed around the needs of users. You will be responsible for the quality, performance and outcomes More ❯

AI Developer Contract Length: 6 Months (with potential for extension) IR35 Status: Outside IR35 Location: Remote Client: UK Government Organisation Role Purpose We are seeking a highly skilled and delivery-focused AI Developer to join a high-profile project within a UK government organisation. Your primary mission will be to design, build, and integrate innovative AI solutions leveraging the … Microsoft Azure AI stack, with a specific focus on Microsoft Copilot technologies. You will be instrumental in developing proof of concepts and production ready applications that enhance public service delivery, improve operational efficiency, and unlock new insights from government data. This role requires a blend of technical expertise, practical problem solving, and an understanding of secure, public sector … development, customisation, and integration of Microsoft Copilot solutions, including Copilot for Microsoft 365 and the development of custom Copilots using Azure AI Studio and Copilot Studio. End to End Delivery: Take ownership of the end to end development lifecycle, from rapid prototyping and proof of concept to deploying scalable, secure, and maintainable solutions in a government cloud environment. API More ❯

Support Engineer Belfast, County Antrim, United Kingdom Job Description Belfast site based Full-time shift working on rota basis. Your role We are looking for a self-sufficient Technical Service Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex … Experience in supporting end users with technical queries relating to several products/systems (e.g. Microsoft products, operating systems, networks, applications, PCS). Understanding of the customers' environment and service delivery requirements to enable the delivery of the service. Ability to follow established processes/systems. Documenting actions taken to resolve enquiries. You take ownership for listening … to and understanding the customer's problem. Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements. Accountability for learning about current products/systems to build own technical knowledge to support business requirements. Your benefits: 26 Days annual leave plus public holidays (3 flexible) Pension - Double matching contributions More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

leader in the engineering industry, as they look to recruit a proactive and experienced Helpdesk Team Leader. This is a fantastic opportunity to lead a dynamic helpdesk team, driving service excellence and operational efficiency across the business. Main Purpose of the Role To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal … bank holidays Free On-Site Parking Holiday Purchase Scheme Career Development Opportunities Key Responsibilities Lead, coach, and develop a team of two Helpdesk Advisors to meet performance targets and service standards Monitor daily operations and ensure efficient handling of inbound calls and emails Act as the escalation point for complex queries and technical issues Oversee fault diagnosis and job … allocation to engineers and managers Ensure all service level agreements (SLAs) are consistently met or exceeded Maintain high-quality documentation and reporting across all customer interactions Liaise with other departments to resolve issues and streamline workflows Conduct regular team meetings, performance reviews, and training sessions Drive continuous improvement initiatives and contribute to strategic planning Log and analyse customer feedback More ❯