426 to 450 of 1,131 Service Delivery Jobs in the UK

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

programme. This role will play a key part in ensuring users receive effective support, issues are investigated thoroughly, and lessons learned are translated into service improvements. The successful candidate will work across multidisciplinary teams, government departments, and external stakeholders to resolve complex problems and improve user outcomes. Key Responsibilities … Parliamentary and Complaints Caseworker, you will: Lead and operate a centralised complex casework service, establishing effective frameworks for case management, tracking, escalation, and governance. Ensure compliance with statutory deadlines, service standards, and organisational processes. Investigate operational and service-related issues, collaborating with operational teams and relying parties ...

with a global business operating across the EMEA region. Renowned for delivering innovative printing and document solutions, the organisation continues to strengthen its customer service offering and technical support capability as part of its ongoing growth and operational development. As part of this continued investment, the business is seeking … capable and customer-focused support professional who thrives in a fast-paced environment and enjoys combining hands-on troubleshooting expertise with excellent communication and service delivery skills. Your Roles & Responsibilities: While in this position your duties will include, but are not limited to: Providing first and second line ...

organisations working on the services within their markets. Collaborate closely with the Programme and Partner Management team to ensure successful (on time and quality) delivery of projects and partner initiatives. Be the conduit for relaying the OEMs strategies and their impact on Keyloop back through the organisation. Support … Escalation Management Be an integral part of the OEM’s steering committee and as part of this act as an escalation point of any service/delivery issues and conflicts. Communicate (and upscale where necessary) the status of OEM issues to the relevant markets. Commercial Management Negotiate ...

enterprise environment. This is a hands-on leadership role, providing day-to-day oversight across Infrastructure, Networks and End User Computing services while driving service excellence, operational improvements and technical delivery. Working within a collaborative and supportive team, you'll play a key role in ensuring critical services remain … secure, resilient and aligned to business needs. You'll be responsible for service performance, risk management, continuous improvement initiatives and supporting the successful transition of new technologies into operational support. Key Responsibilities Oversee Infrastructure, Network and End User Computing services Drive service performance across Incident, Request and Problem ...

Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop their career across infrastructure, cloud technologies and IT operations. You'll play a key role in supporting colleagues across … doing As an IT Support Engineer, you'll be responsible for providing high-quality technical support across the business, including: User Support & Service Delivery Act as the first point of contact for IT support requests. Log, prioritise and manage incidents through the IT service desk. Troubleshoot hardware ...

Customer Service Agent - Egham - £28,000 to £32,000 A number of opportunities have arisen with a leading UK based technology integration business. The role is responsible for maintaining high levels of customer service and support for dedicated key accounts. Developing and sustaining excellent customer relations whilst ensuring … cases throughout their lifecycle and through to completion. Case diagnosis and first line qualification of issues before call out. Ensure cases are restored for service within SLA. Booking of engineering resource/Logistics/Travel/Critical Spares etc. Engagement with other departments. Raising of accurate escalations ...

Line Service Desk Analyst Salary: £27,000-£30,000 Location: Huntingdon, Cambridgeshire Reports To: Service Desk Manager The Opportunity Our client, a growing IT services provider, is looking for a 1st Line Service Desk Analyst to join their support team. This role will suit someone with previous … support or service desk experience who enjoys helping users, troubleshooting technical issues, and delivering excellent customer service. You will act as the first point of contact for clients, resolving technical problems and escalating more complex issues where required. Key Responsibilties Provide first-line technical support via phone, email ...

Technology Delivery Manager - Corporate/Credit Lending! Location: London Contract Length: 6 months + Working Pattern: 2/3 days per week in the office - Via Umbrella Company Are you a dynamic leader ready to make an impact in the world of finance? We're on the lookout … Technology Delivery Manager who thrives in a fast-paced environment and is passionate about driving technology solutions in Corporate and Credit Lending. If you're excited about innovation and want to help shape the future of our financial institution, this is the opportunity for you! What ...

hands-on leadership role responsible for coordinating day-to-day data centre operations, leading a team of engineers, and ensuring the successful delivery of infrastructure deployments, operational support, and change activities across one or more critical facilities. Key Responsibilities Lead and coordinate a team of Data Centre Operations Engineers … Coordinate third-party vendors, contractors, and site access activities. Produce operational reports, documentation, and handovers. Mentor, train, and support team members to ensure high service standards. Drive continuous improvement across operational processes and service delivery. Requirements Previous experience within data centre operations, critical environments, or enterprise infrastructure environments. ...

hands-on leadership role responsible for coordinating day-to-day data centre operations, leading a team of engineers, and ensuring the successful delivery of infrastructure deployments, operational support, and change activities across one or more critical facilities. Key Responsibilities Lead and coordinate a team of Data Centre Operations Engineers … Coordinate third-party vendors, contractors, and site access activities. Produce operational reports, documentation, and handovers. Mentor, train, and support team members to ensure high service standards. Drive continuous improvement across operational processes and service delivery. Requirements Previous experience within data centre operations, critical environments, or enterprise infrastructure environments. ...

About us At DFS Group, were proud to help people create spaces they love to live in.Were home to DFS, Sofology, and The Sofa Delivery Company: three brands with their own personalities, brought together by a shared mission. Behind our brands is a passionate Group team.From Finance and Technology … objectives. Key is the ability to translate "tech-speak" for a finance-focused audience, you will be responsible for leading the end-to-end delivery of large-scale finance focused IT infrastructure, software development, and systems integration projects.Ensuring all IT solutions align with the financial regulatory requirements ...

sits within the Digital Workspace team, supporting our M365 stack and driving innovation in collaboration and tooling. You'll work closely with Software Engineering, Service Delivery, and Project Delivery teams to ensure applications are supported and projects delivered to the highest standards. What you will be responsible … ServiceNow and ITIL processes. Southern Water is at the forefront of transforming Britain's water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift ...

focused on enhancing Enterprise Content Management (ECM) and driving innovation across collaboration tools. The role offers exposure to cross-functional teams including Software Engineering, Service Delivery, and Project Delivery, ensuring solutions are designed, delivered, and supported to a high standard. Key Responsibilities Design, develop, and maintain SharePoint ...

Manager. This is a senior, hands-on role within a well-established IT function, combining leadership responsibility with day-to-day technical delivery across a complex, multi-site environment. Key Responsibilities Act as a senior escalation point for complex infrastructure, server, and network issues Lead … operations, ensuring reliable and high-quality service delivery across multiple sites Support the delivery of IT strategy, translating objectives into practical plans and improvements Oversee infrastructure, systems, and cyber security across the organisation Drive service improvement, technical standards, and operational consistency Deliver and support infrastructure projects ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

will join HMRC's flagship Customs Transformation Programme , supporting the testing of the UK's central customs platform within a high-performing IBM delivery team. As a Quality Engineer, you will work closely with Business Analysts and stakeholders to understand requirements, design and execute test scenarios, and contribute … Work with a bespoke BDD (Behaviour-Driven Development) automation framework Identify, log, and track defects through to resolution Collaborate with developers, analysts, and wider delivery teams Communicate effectively with both technical and non-technical stakeholders Contribute to continuous improvement of testing processes and tools Support delivery within ...

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee lifecycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

ITTRP Pvt Ltd is seeking an experienced ServiceNow Delivery Director to lead large-scale telecom and enterprise service management programs. The ideal candidate will oversee strategic program delivery while managing cross-functional teams to ensure operational excellence. Responsibilities include managing end-to-end delivery programs, collaborating … with stakeholders, and driving process improvements to align with business objectives. Applicants should have a Bachelor’s degree and 5+ years in IT service delivery or program management. #J-18808-Ljbffr ...

services teams through periods of change. You'll be responsible for leading, coaching and developing a team of HR Advisors and Administrators, ensuring the delivery of a high-quality HR service across the employee life cycle. Working closely with key stakeholders, you will drive service excellence, support … coach and develop a team of HR Advisors and Administrators to deliver an excellent HR service. Plan, prioritise and manage team workloads to ensure service levels and SLAs are consistently achieved. Monitor service delivery, identify risks and implement appropriate mitigation plans. Manage first-line escalations, providing guidance ...

interpretation, and presentation. The postholder will be responsible for extracting, processing, and presenting data across a range of services, enabling evidence-based decision-making, service improvement, and the development of successful bids for future contracts. Main duties of the job Data Extraction & Management Analytic & Insight Contract & Bid Support Reporting … populations. Job description Job responsibilities MAIN DUTIES AND RESPONSIBILITIES Data Extraction & Management Extract, transform, and analyse data from clinical systems, commissioning datasets, and internal service databases. Ensure data integrity, accuracy, and compliance with information governance standards. Analytics & Insight Provide meaningful analysis to support service delivery, contract performance ...

shape a modern, cloud-first IT function, driving innovation and supporting ambitious organisational growth. Key Responsibilities Lead and evolve the IT function across infrastructure, service delivery, cyber security, and end-user technology Define and deliver a cloud-first strategy, driving ongoing migration, optimisation, and governance within Microsoft Azure … Transform IT into a modern, scalable service through automation, self-service, and improved user experience Own IT operations, ensuring high availability, performance, and continuous service improvement Act as a senior partner to the business, aligning technology initiatives with organisational objectives Oversee cyber security, including controls, risk management ...

ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop andmaintaindetailed project … Coordinate user training scheduling and go-live support activities in collaboration with the technical team Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review Assistin onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills Required ...

ourProjectsTeam. You will playa central rolein planning, tracking, and coordinating IT and telephony projects across a diverse client base, ensuring on-time, on-budget delivery that meets or exceeds client expectations. Responsibilities: Coordinate end-to-end delivery of IT infrastructure and managed service projects Develop andmaintaindetailed project … Coordinate user training scheduling and go-live support activities in collaboration with the technical team Contribute to internal reporting, including project pipeline tracking and delivery metrics for management review Assistin onboarding new clients by coordinating internal team activities and ensuring smooth transition from sales to delivery Skills Required ...