576 to 600 of 1,044 Service Delivery Jobs in the UK

and help us position Deloitte as the clear legal technology leader. As a Legal Technology Manager Client Management : Manage the day-to-day interactions with executive clients and sponsors. Delivery : Work with a team to optimize legal processes, leveraging technology to align legal software with the clients' specific requirements and goals. Solutions : Identify, design and leverage technology and innovative More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery acros... More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery acros click apply for full job details More ❯

and customer-focused Desk-Based Account Manager to join our growing IT Managed Services team. This is a fantastic opportunity for someone with experience in account management or IT service sales who thrives in a fast-paced, desk-based environment and is passionate about delivering excellent client experiences. As a key part of our account management function, you will … be responsible for nurturing existing client relationships, identifying growth opportunities, and supporting the delivery of IT solutions that help our clients achieve their goals. Key Responsibilities * Manage a portfolio of existing clients, providing exceptional customer service and proactive account support.* Build strong, long-lasting relationships with key stakeholders to ensure high levels of client satisfaction.* Identify upselling and … and effective resolutions.* Support contract renewals, negotiate pricing where required, and ensure client retention.* Track and manage sales opportunities using CRM systems, ensuring accurate pipeline reporting.* Collaborate closely with service delivery and support teams to ensure smooth ongoing service. Key Requirements * Experience in account management, sales, or customer service within the IT or technology sector (managed services More ❯

Technical Project Manager (Service Delivery) - Redhill (5 days on site during probation and thereafter Wednesday and Friday from home) - £55-60k base plus benefits Fantastic opportunity to gain a DV clearance and work on key projects protecting the nation. MUST have experience of MOD projects and MUST be eligible for DV clearance which means 10 years UK … projects and the ongoing management of our client's MOD project portfolios to meet the customer's and company's requirements. SAS3, CSCS and MMM oversight/ownership at service management level. Managing an entire picture of all ongoing projects against contract scopes. Working with other PMs as required. Matrix is suggested. Capturing programme overviews (schedules, risks, implementation plans … across all three contracts. Including: Production and ongoing management of high-quality documentation including Project Management Plans, Risk Registers, Project Schedules, and other project documentation as required. Ensuring internal service launches capture all relevant information such that support etc aware of new services, documentation is captured and maintained etc. Acting as support contact for projects under remit of the More ❯

Service Desk Support Engineer Job Description Our client is seeking a proactive and customer-focused Service Desk Support Engineer to join their team in providing 24/7/365 support for end users. The ideal candidate will be responsible for delivering high-quality technical support, troubleshooting and resolving IT issues, and ensuring minimal downtime for users, no … Document all support requests and resolutions in the ticketing system, ensuring accuracy and completeness. Contribute to the development of internal knowledge base articles and user guides to improve self-service and troubleshooting. Communicate with end-users to update them on the status of open issues and provide clear instructions for resolution. Prioritise and escalate unresolved issues to other support … as necessary. Monitor system alerts and perform routine checks to ensure IT services are running optimally. Collaborate with other departments and IT teams to resolve complex issues and improve service delivery. Ensure adherence to IT service management best practices, including SLAs and ITIL guidelines. Provide excellent customer service, maintaining a professional demeanour and ensuring high user satisfaction. More ❯

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This role will handle incoming … support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues related to hardware, software … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and third More ❯

needs. ·Monitor and control requests for new work ensuring that appropriate quality and standards are maintained and work is completed in a timely fashion. ·Demonstrate and lead excellent customer service standards. ·Responsible for ensuring that incident, problem and change management procedures are adhered to, whilst finding ways to accelerate service delivery to customers. ·Develop and maintain relationships … for the completion of IT security remediation actions in order to support the GIRR(Governance and information risk return) for the use of national IT systems. ·Assist the Solutions Delivery management team in the identification and documentation of risks and issues. ·Provide guidance on business continuity arrangements for the Solution Delivery area of the department. ·Deputise for line More ❯

will work closely with the Dynamics Sales Director and project teams to provide consultancy and pre-sales support across a wide client base. The role includes hands-on solution delivery with pre-sales activities, including demonstrations and detailed scoping. You’ll be responsible for the full lifecycle from requirements gathering to delivery, across both ad-hoc consultancy engagements … and full project implementations. Key Skills Lead Pre-Sales (demos, scoping, client presentations) D365CE Consulting (Functional) End-to-end project lifecycle delivery Strong documentation and business analysis skills Deep product knowledge of D365CE (CRM) modules and configuration Ability to produce accurate estimates for service delivery Collaborate with sales and development teams to ensure accurate project estimations and More ❯

customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working to find root cause analysis. … Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead Experience Essential: A combination of data management and business knowledge to be able to translate More ❯

customer presentations and proposals for business solutions. Design and execute data analysis projects to identify trends, understand customer and uncover opportunities for improvement across the customer journey. Interaction with Service Delivery teams to ensure successful fulfilment of Services delivered in line with regional requirements. Researching financial and regulatory reports, problem solving and working to find root cause analysis. … Proactively identify and champion initiatives that enhance service delivery. Collaboratively working with other departments such as Marketing and Engineering to create and communicate resources which improve customer knowledge and confidence in our brand. Coach and mentor any team that report to Customer Performance Lead Experience Essential: A combination of data management and business knowledge to be able to translate More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

team within a fast-paced MSP. You will be hands-on within this leadership role , responsible for guiding a team of network engineers, managing escalations, and ensuring high-quality service delivery for managed services customers. Key Responsibilities: Act as the technical escalation point for complex incidents and requests. Lead and mentor a team of network engineers, including … 1s, performance reviews, and professional development. Ensure incidents and service requests are resolved efficiently and within SLA. Collaborate with internal teams and third-party vendors to deliver seamless service. Drive Problem Management processes and root cause analysis. Support onboarding of new services and contribute to service transition efforts. Document and improve technical processes to ensure consistency and efficiency. … OSPF, Meraki, DNAC). Experience with Fortinet and Palo Alto firewalls preferred. Knowledge of cloud networking (Azure) and network automation/scripting is a plus. Background in ITIL-based service management (Incident, Problem, Change). Previous team leadership experience is desirable. CCNP certification. The company can offer hybrid working based out of their London office. If you are interested More ❯

posture of the organization and recommends improvements and enhancements to mitigate risks and threats. Roles & Responsibilities Shaping, leading and delivering value through technology advisory consultancy and through guiding transformational delivery engagements Strong stakeholder management and relationship building skills at senior levels that will enable consensus building and shaping technology direction Leading in the development and presentation of client proposals … collaborating with teams across our business Leading in the development of collateral to support Technology Consulting 'go to market' propositions and service offerings Farming of accounts - working with account teams to support opportunity identification, qualification and sales Contribute to the development of practice members' skills to ensure a consistency of service delivery and expertise. Active coaching and … that includes presentations, specimen RFI/RFP content, methodologies, toolkits and deliverables. The Security Architect will have a strong foundation in the design of identity and access management, web service security, and data protection solutions implemented in a Java and AWS environment. They will have experience of creating high-level designs (HLDs) from non-functional requirements, following policies, standards More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

Risks and Controls within Build v/s Buy, On-premise v/c Cloud,In-house v/s offshore development, Intra-group services v/s local service delivery models. Understanding of change delivery and BAU Operational Risks (i.e. typically experience in review/challenge handed over from project to BAU operational risks) Please click More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

Role: IT Technician Salary: £25k-£27k Location: Exeter - Hybrid Were working with a fantastic organisation who are looking for a Service Delivery Technician to join their in-house IT team, supporting colleagues across the business and helping to keep everything running smoothly. Youll be the person people turn to when things need fixing, updating or improving - combining your … technical know-how with your friendly, proactive approach to deliver great service every time. What youll be doing Acting as the first point of contact for IT support queries from colleagues, taking ownership and resolving issues where possible. Supporting and maintaining desktop, server, and cloud systems to keep the business working efficiently. Providing both remote and on-site support More ❯

excellent benefits including 24 days’ annual leave plus an extra day for your birthday, and access to a private healthcare package and YuLife benefits. Job Purpose: Responsible for pre delivery inspection of devices going through the workshop Managing rollouts and inputting of network information and software onto devices To be trained on refurbishing/repairing/part stripping of … 2nd hand devices Key Responsibilities: Proactive and reactive set up of devices Managing rollout within the Pre Delivery Inspection process Assist with stock management in the warehouse Fully comply with company policies and Health & Safety Guidelines Respond to Warehouse and PDI Manager Knowledge, Skills & Experience Required: Technician skills Proven technical knowledge preferred Competent on Excel and have previous experience … of using service management systems an advantage Self-Motivated and able to work under pressure to meet deadlines and timescales Basic IT/networking experience beneficial Ability to communicate with all levels within the organisation, both face to face and over the phone Strong capability and experience of Service Delivery High level of interpersonal skills Competency Levels More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience.] Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯

data visualisation efforts through Power BI to support decision-making and performance improvement. Your core goal will be to use data insight to identify and help deliver operational efficiencies, service delivery management and commercial awareness while maintaining and evolving reporting and data delivery for key operational teams. In addition, you'll take ownership of process improvements that … inc DAX), Power Automate, Power Query. Building and maintaining Power BI reports and certified datasets. Working with stakeholders to understand business needs and translate them into reporting solutions. Using service include SQL and Python to clean, transform, and analyse data. Supporting users across the business with training and reporting guidance. Contributing to our journey into AI and advanced analytics. … reporting and data usage. Continuously developing your skills through mentoring and hands-on experience. Skills Required Include: A genuine interest in data and technology. Experience maximising the use and delivery via Azure Data Services (i.e. Fabric, Synapsis) Exposure to programming and data modelling Strong numerical and logical reasoning skills. Good communication and a collaborative mindset. More ❯

Support Engineers for a leading NS SME in Gloucestershire Gloucester/Cheltenham location – full-time on-site Active eDV (West) required Up to £55k DoE Expertise in Technical Support, Service Management, Networking, Virtualisation, System Automation Who are we? We are recruiting multiple IT Support Engineers to work for an exciting, rapidly growing SME in the NS sector. Our client … specialist, providing test assurance, managed services, automation, and cloud solutions. They build and manage synthetic and production environments with automated testing and integration pipelines. Their focus is on tailored service delivery and transparent, long-term support. What will you be doing? Setting up and configuring client systems Responding to IT support requests and diagnosing issues Delivering technical support … support activities Contributing to IT knowledge bases Supporting project teams in system rollouts Essential Experience Required Proven technical support experience – 1st/2nd/3rd line support Familiarity with service management tools like HP SM and Jira Service Desk Desired Technical Experience Required Experience with networking (Cisco, Juniper, HP, Dell) Skilled in virtualisation (VMware, Hyper-V) Proficient in More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

with learning disabilities. With over 600 learners and residents supported by around 700 staff, the charity’s ICT network and software systems are vital to ensuring safety, communication, and service excellence every day. Reporting to the Head of Information Services, the ICT Application Project Manager will oversee all data-driven projects and software development across the organisation. You will … manage one direct report and coordinate external development partners, ensuring projects are delivered efficiently, securely, and within budget. The role involves maintaining supplier relationships, improving ICT service delivery, developing change management processes, and supporting Cyber Essentials compliance. The Application Project Manager will have proven experience in project and change management, software development oversight, and stakeholder engagement. You will More ❯

mobility, software services, robotics, simulations, cybersecurity, AI, and data analytics, enabling clients to tackle complex challenges in today’s rapidly evolving markets. With a comprehensive solution portfolio across four service lines—Consulting, Solutions, Talents, and Academy—Akkodis supports clients from concept through to full-scale deployment and optimisation. Our diverse offerings help organisations rethink product development, accelerate productivity, reduce … learning and global collaboration, where you can make a meaningful impact through innovative projects that shape the future of technology. Scope The Project Management function at Akkodis Consulting provides delivery leadership across IT, Digital, Engineering, and Aerospace & Defence. Our Project Managers oversee initiatives ranging from discrete work packages to complex, multi-stream programmes, ensuring delivery on time, within … and senior stakeholders to manage schedules, resources, risks, and dependencies effectively. Apply structured project management practices with a focus on clear communication, proactive problem-solving, and continuous improvement. Balance delivery discipline with adaptability, fostering trusted client relationships and ensuring business objectives are met. With a tiered structure (Junior, Project Manager and Senior), the function provides both delivery execution More ❯