576 to 600 of 1,408 Service Delivery Jobs in the UK

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement More ❯

meaningful relationships with key customers and position AuditBoard as a long-term partner. Build and lead the Professional Services team in the UK, developing and executing strategies that enhance service delivery and customer satisfaction, both within AuditBoard and through regional relationships with delivery partners. Foster a culture of excellence and continuous improvement by ensuring cross-functional collaboration … as the main point of contact for all professional services-related inquiries in the UK, building and maintaining strong relationships with key stakeholders. Ensure a high level of customer service and resolve any issues swiftly by partnering with teams throughout AuditBoard, including sales, product, engineering, and support. Manage efficient design and delivery of deployment methodologies Utilize knowledge of … nuances to adjust professional services strategies, ensuring alignment with market needs and company growth objectives. Own KPIs for the EMEA book of business in Professional Services, including team utilization, delivery margin, and customer satisfaction, enabling predictable operations and accurate forecasting. Attributes for a Successful Candidate Minimum of 5 years in Professional Services leadership roles Experience delivering software solutions for More ❯

deliver high-quality services people want to use. You will be responsible for the accurate and efficient processing of requests, maintaining precise records, and supporting the coordination of digital service assessments and business case approvals. This includes handling service assessment requests, business case reviews, and general enquiries, as well as assisting in report production and supporting key meetings. … Key Responsibilities Manage communications between requesters and the DTSA for service assessment requests and business case reviews. Set up, compile, and distribute work requests, ensuring a clear audit trail via SharePoint. Accurately update and maintain the Service Assessment Planner and Business Case Tracker. Coordinate outputs from governance meetings. Provide coaching and guidance on processes, procedures, and tools (templates … or Portfolio Office environment, particularly within digital services. Adaptability to changing priorities and processes. If you are an organised, proactive professional with a passion for supporting high-quality digital service delivery, we'd love to hear from you. Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who More ❯

from you. The role and what youll be getting up to on a day-to-day basis: Littlefish is seeking an Onsite Engineer to come and join our growing Service Delivery team, office based in Stevenage. This is a shift rota role, Mon-Fri am shift 06:00 to 14:30 and pm Shift 14:00 to … 00. As the Onsite Engineer, you will be providing a walk-up service to a range of users, you will also be required to provide floorwalking services, You may also be required to visit various client sites, you will report into the On-site Support Team Leader. Your main duties will include providing effective onsite technical support to Littlefishs … You will need to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLAs. In this role, delivering a VIP-level service is essential. Youll be expected to demonstrate a genuine passion for customer service, showing empathy, professionalism, and urgency in every interaction. Confidence in face-to-face engagement with More ❯

such as IPLC, MPLS VPN, IP Transit, data centre and IT integrated solutions etc. in the region assigned within Europe and Africa; B-end business support, including sourcing telecom service and local access (such as IPLC/IEP, IP-VPN, IP Transit, Data Centre etc.) in the region of Europe and Africa, coordinating the implementation of service delivery and achieving all set sales targets; A-end business support, including inquiry and order processing, agreement negotiation, customer service support for special projects; Working closely with internal and external parties to organise various components needed to initiate, run and conclude sales projects by following sales policies, practices and procedures; Develop and construct good resources for providing services and … and maintains effective good relationships and a high level of satisfaction with direct decision makers of clients; Coordinate the execution or implementation of orders by clients and ensure the delivery with high quality and good service; Involve in the development of new products and services for satisfying demand from clients; Be responsible for all relevant issues within the More ❯

such as IPLC, MPLS VPN, IP Transit, data centre and IT integrated solutions etc. in the region assigned within Europe and Africa; B-end business support, including sourcing telecom service and local access (such as IPLC/IEP, IP-VPN, IP Transit, Data Centre etc.) in the region of Europe and Africa, coordinating the implementation of service delivery and achieving all set sales targets; A-end business support, including inquiry and order processing, agreement negotiation, customer service support for special projects; Working closely with internal and external parties to organise various components needed to initiate, run and conclude sales projects by following sales policies, practices and procedures; Develop and construct good resources for providing services and … and maintains effective good relationships and a high level of satisfaction with direct decision makers of clients; Coordinate the execution or implementation of orders by clients and ensure the delivery with high quality and good service; Involve in the development of new products and services for satisfying demand from clients; Be responsible for all relevant issues within the More ❯

participate in shift/on-call rotas Collaborate with third-party vendors to deliver solutions Share technical knowledge with staff and end-users Seek out digital innovations to improve service delivery Candidate Profile Background in Helpdesk or Service Desk support (preferably ITIL-based) Strong troubleshooting skills across multiple platforms Proficiency in Windows OS, Office 365, Active Directory … Experience with service desk tools (e.g., Jira, Spiceworks) Confident using remote support tools and maintaining endpoint hardware Excellent communication and teamwork skills Experience with healthcare systems like iPM Familiarity with VoIP, mobile device management, Veeam backups Knowledge of security tools and platforms like Lansweeper Additional Notes Right to Work: Candidates must demonstrate eligibility to work in the UK Safeguarding More ❯

of our enterprise clients. You will be a trusted advisor to prospects, engaging with IT Teams, Business Teams and senior decision-makers, while collaborating closely with sales, product, and delivery teams to ensure our solutions exceed expectations. What you'll work on: Technical Expertise and Customisation Develop a deep understanding of ShareDo and our ancillary products to effectively communicate … between the pre-sales and professional services by organising and leading handover activities, providing comprehensive documentation of engagements, and ensuring alignment on project objectives, estimates, key deliverables, and timelines. Service Design to Service Delivery Orchestrate and collaborate with the professional services team during the discovery phase of implementation to ensure that the proposed solutions are designed effectively … with value, and how to adapt your approach based on each client's unique context. Collaborative & Trusted Partner You build strong relationships quickly and work seamlessly across sales, product, delivery, and beyond. You thrive in collaborative environments and contribute to a positive, inclusive team culture. You're generous with your knowledge and open to feedback. Proactive & Growth-Minded You More ❯

provider with regional offices located across the South, East Anglia, Midlands and London. The Business has grown considerably over the past few years and they are deliver an outstanding service to a growing number of clients. With continuing growth, we are now looking for an experienced and highly motivated IT Support Technician to support the existing team The main … in the London and surrounding area. This role is highly customer-centric, and you will be the point of contact for customer escalations, addressing more complex issues and ensuring service delivery is in line with contractual requirements. This is a hands-on role, when busy you will need to engage on customer visits. You will need to be … applications Knowledge of helpdesk ticketing systems advantageous such as AutoTask Knowledge of RMM systems advantageous such as Datto, TeamViewer Take full responsibility for all A8 customers, providing first-class service support, engage regularly with every customer on a rolling timescale agreed with the IT Service Manager stablish a register of all customers, support required, products supplied, future plans More ❯

in an analytics related role, with multiple stakeholders, and a complex and technical operating environment. Commercial experience with a record of delivering outcomes that add value or impact on service delivery and produce ROI. Experience of working with a range of operational stakeholders; demonstrating excellent communication and engagement. Experience in managing projects or delivering analytics transformation programmes successfully. … Experience in delivering excellent customer service; preferably delivering analytics. Experience of shaping strategy and vision for your service area and delivering it successfully Good experience of working in an agile product delivery model, ideally data related products, as the responsible person Your technical skills will include: Good knowledge (Head of level) around data and analytics that optimise More ❯

Monday - Friday, and 09:00 - 17:00 weekends and bank holidays, with our Customer Support Specialists rotating through weekly shift patterns. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities are Respond … a wide range of customer queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. Update internal CRM system with … account changes and notes. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments. Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required. Assisting potential customers to understand products and packages offered by FibreNest and promoting More ❯

Monday - Friday, and 09:00 - 17:00 weekends and bank holidays, with our Customer Support Specialists rotating through weekly shift patterns. Purpose of this role To deliver outstanding service and support across our broadband, billing, and technical services. This includes a wide range of customer enquiries including account, product, billing, and basic technical diagnostics. Your key responsibilities are Respond … a wide range of customer queries promptly, providing solutions where possible and in a timely manner. Keeping customers updated at timely intervals where follow ups are required or making service engineer appointments. Communicating with customers via a variety of channels, including phone, email, online chat and via written letter in an appropriate, professional manner. Update internal CRM system with … account changes and notes. Basic triaging of customer connectivity faults to determine next steps, such as passing to technical support for resolution or making service engineer appointments. Assisting customers with account queries and ensuring payments are met or plans monitored. Escalation to Arrears team if required. Assisting potential customers to understand products and packages offered by FibreNest and promoting More ❯

Company Description The role of Provisioning Delivery Co-Ordinator is really important to us. The focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution. The role is being offered on More ❯

ensure minimal downtime and disruption. Contribute to IT infrastructure improvement projects, working alongside project teams to deliver enhancements. Provide guidance and support to global office IT teams, ensuring consistent service delivery and compliance with IT policies and standards. Skills, Knowledge and Expertise Skill/Competency Level Description Microsoft 365 Configuration & Management Expert Deep expertise in configuring, managing, and … to develop and implement security policies and frameworks that protect the organisation's digital assets. Project Management & Leadership Proficient Experience contributing to IT projects, assisting with planning, execution, and delivery, while working alongside cross-functional teams. Strategic Planning & Execution Proficient Ability to support IT strategies that align with organisational goals, including anticipating operational needs and contributing to improvement initiatives. More ❯

Internal Control team, you'll act as a trusted advisor on performance and data integrity, while promoting and embedding the organisation's core values. Key Responsibilities Performance Management Monitor service performance against KPIs, benchmarking against comparable organisations. Produce accurate, timely reports for the Executive and Senior Management Team, Board, and Committees. Provide insight on achievements, risks, and areas for … improvement. Partnership & Stakeholder Engagement Build strong working relationships with colleagues, peers, and service users. Share performance insight with Heads of Service, enabling improvement planning. Support colleagues in understanding and applying data effectively. Ensure sensitivity to the diverse communities the organisation serves. Data Management Oversee and develop robust data management systems. Audit data quality and integrity, ensuring accuracy and … clear, accessible reports for senior stakeholders. Act as Data Protection Officer , ensuring compliance with data protection and privacy legislation. Continuous Improvement Use performance data and resident feedback to inform service improvement. Support ad hoc insight projects to identify opportunities, risks, and areas for growth. Attend conferences and forums to share and adopt best practice. Regulatory Compliance Ensure performance targets More ❯

infrastructure documentation, including incident reports and configuration details Apply deep technical knowledge and critical thinking to address complex infrastructure-related problems Follow established best practices and standards in infrastructure service delivery Coordinate with vendors (e.g., Microsoft) and internal stakeholders to meet SLA targets and minimize escalations Participate in rotational 24x7 support and weekend standby for critical issues Required More ❯

and operational metrics to identify opportunities for improvement and growth. Business Solutions Development : Collaborate with cross-functional teams to develop tailored solutions that align with client objectives and enhance service delivery. Documentation : Create comprehensive documentation, including business requirements, project plans, and process flows, to support project execution. Performance Measurement : Establish key performance indicators (KPIs) to measure the success of More ❯

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real … time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop … Cambridge site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are More ❯

of human-technology interaction with us. We are seeking an experienced Operations Manager to join our team in London. Key job responsibilities - Develop and drive the overall direction, coordination, service delivery and evaluation of Data Services operations activities - Set the vision, direction and culture of their teams by managing individual and team performance expectations and goals, monitoring real … time service levels and schedule adherence, and holding their teams accountable to meet and exceed performance targets - Collaborate with internal partners to build input-focused operating plans for achievement of key measures - Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice - Develop … Cambridge site, creating a culture of customer obsession, high performance and high quality throughput. With operations managers and team managers as direct reports this role enables the achievement of service levels, performance & cost goals and successful program implementation. You work in an ever-changing environment where every day brings ambiguously defined problems, new challenges and new opportunities. You are More ❯

solution opportunities to address unmet internal and external customer needs. Prioritize projects and initiatives based on defined criteria such as return on investment, strategic alignment, and business impact. Solution Delivery & Project Oversight: Assist the business sponsor in creating robust business cases, defining key performance indicators (KPIs) to measure success. Gather high-level business requirements and define project scope, collaborating … with architecture, operations, and security teams to ensure proposed solutions are compliant with company standards and architectural principles. Ensure a clean handover of project initiation documents to the Project Delivery team for execution. Monitor solution implementation and review post-launch performance against KPIs to ensure benefits are realized. Governance & Communication: Communicate IT decisions, priorities, and relevant project information to … business stakeholders. Manage stakeholder expectations, provide transparency on costs and value, and help resolve conflicts. Work with service delivery managers to understand operational pain points and incorporate solutions into the technology roadmap. What you'll be doing Skills & Competencies: Strategic Thinking:Ability to see the bigger picture and align technology with business strategy. Stakeholder Management:Exceptional skills in More ❯

growth, so embrace new challenges, sharpen your skills and shape a career that excites you. The role: As the Subject Specialist (Infrastructure), you will be an experienced IT services delivery professional joining our busy and influential Advice Team. Along with your familiarity of infrastructure technologies, you will be conversant in IT service management and governance frameworks. As such … professionals to help shape the advice and guidance Jisc provides to its members across the nations of the UK. What you'll be doing: To deliver our Infrastructure Review service and other support offers to our members. You will create and publish regular blogs and other digital media materials relating to digital infrastructure, contributing to the wider conversation in … that IT managers and technical support staff are facing You will participate in planning, designing and delivering workshops, webinars, and training sessions for both online and face to face delivery What we are looking for: Extensive IT technical support service delivery experience in a large or medium organisation Deployment and management of digital communication networks (wired and More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

with the DLM Product Owner to modernise data loss management practices and integrate new technologies. Lead initiatives that leverage diverse data sources to develop innovative security solutions. Product and Service Delivery Lead all aspects of the scoping and delivery of secure, scalable technology products and services. Ensure alignment with customer requirements, business priorities, and security objectives. Why … DSPM. Excellent communication and collaborator management skills. Ability to mentor and grow technical talent across the organisation. Familiarity with agile methodologies and tooling. Experience in change management or programme delivery to implement technology strategy and vision. In addition, any experience of these would be useful Experience with cloud infrastructure, DevOps practices, and CI/CD pipelines. Familiarity with infrastructure More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations. This position offers the opportunity to work at … the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯

A leading provider of secure satellite communications and technical support services is seeking a Technical Service Manager to take ownership of high-priority UK Government support cases. This is a key role supporting MOD satellite communication systems, ensuring that service delivery meets demanding SLAs and through-life performance expectations. This position offers the opportunity to work at … the heart of defence communications, managing technical escalations, driving resolutions, and working closely with engineering, project, and field service teams. Key Responsibilities Manage and oversee all technical support cases related to MOD Commercial Satellite Communication Services. Act as the key point of contact for complex escalations, working alongside engineering, support, and project teams to resolve issues. Ensure service … improvement initiatives. Maintain configuration control using secure systems and prepare technical documentation and case handover notes. Deliver training to 1st/2nd line support staff and onboard new Field Service Engineers. Skills & Experience Required Royal Navy or MOD technical comms experience, particularly in COMSAT, MILSAT, MNE, and message handling systems. Technical knowledge of electrical/electronic systems, networking, and More ❯