776 to 800 of 881 Service Delivery Jobs in the UK

Incident and Problem Manager (full-time, hybrid from Leeds or remote), youll be part of a collaborative team responsible for managing the full incident and problem lifecycle. Youll ensure service restoration in the shortest time possible while maintaining high standards of communication and stakeholder engagement. What youll do As an Incident and Problem Manager, youll lead the coordination and … incidents across the business, ensuring timely communication and effective collaboration. Youll work closely with internal stakeholders and customers to manage incident reviews, update documentation, and drive continuous improvement in service delivery. Our Incident & Problem team works 37.5 hours a week, covering shifts between 8-6 PM. There is a requirement to be on call 1 day in 5 in … reporting. Work with internal communication teams to relay incident updates to customers. Maintain cross-functional relationships to deliver consistently high-quality service. Support resolution meetings and ensure excellent customer service is upheld. Who youll be Were looking for someone with experience in IT Service Management and a passion for delivering customer success. Youll bring strong organisational skills, the More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … daily administration of Cisco Call Manager platforms. Collaborate effectively with cross-functional teams via MS Teams, phone, and in person. Adhere strictly to best practices and ensure high-quality service delivery. Draft Local Working Instructions and provide quality assurance for third-party installations and upgrades. Support legacy TDM systems, including jumpering. Must be flexible to travel to customer sites … Wokingham, Warwick, Reading) with a company vehicle provided. Strong organisational skills are essential for managing Service Request Forms, issuing network instructions, coordinating teams, and ensuring compliance with testing procedures and regulatory standards. What youll bring? Strong knowledge of Cisco Call Manager, voice protocols (TDM & IP), and transmission/data services such as SDH is preferred. Practical and theoretical expertise More ❯

Trident is a fast growing, value-led Managed Service Provider based in Brighton. Were known for delivering outstanding IT Services, driving innovation, and fostering a vibrant, people first culture. This is an excellent opportunity for a people manager with IT Infrastructure expertise to join our leadership team and help shape the future of IT service delivery. What We … you and your family. Cycle to Work scheme and tech discounts. Central Brighton office with social spaces. Your Role: Lead and develop a high-performing technical team. Oversee project delivery and resource planning. Drive service quality and operational efficiency. Anticipate requirements and proactively manage available capacity. Collaborate with sales and service teams. Ensure ISO compliance and high … of large teams Having conducted performance reviews, workflow management etc. Technical knowledge of the MS stack Windows OS, Windows Server, Active Directory, Exchange, VM-Ware. A passion for customer service and team development. Please note: The title listed here is for advertising purposes. Internally, the role will have a slightly different name that fits our company framework. More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Support the execution of embedded Payments Technology strategic priorities by collaborating closely with business leads across our key stakeholders (Product, Implementations, Testing, Site Reliability Engineers, partner … skills, and ability to build relationships and interact effectively with individuals at all levels Experience managing staff using direct and indirect reporting lines Experience working in a software engineering delivery role using agile methodologies Experience in financial services and digital payments with an understanding of industry trends is a plus Preferred qualifications, capabilities, and skills Experience with Embedded Finance More ❯

to join its London office. Employing close to 1000 people across five global locations, the firm is recognised for delivering high-quality legal services to clients in the financial service sector. This is an exciting opportunity to join a small but growing London IT team, providing 1st and 2nd line support while contributing to technical projects and collaborating closely … with senior stakeholders. You will also be a key escalation point for complex IT issues and play an important role in maintaining the firm's high standards of IT service delivery. Key Responsibilities Provide 1st and 2nd line user support on desktop hardware/software, mobile devices, and audio-visual systems Troubleshoot and resolve technical issues across MS Office More ❯

Job summary The objective of the Digital Transformation & PCN Manager is to provide a central source of leadership and management to aid service transformation for our network population. The ideal candidate will need to be proactive, have a passion for Primary Care, and have a proven track record in delivering Primary Care improvements. The role will involve line management … of the PCN team, managerial responsibilities, and leadership for the PCN and systemwide networking. You will also play a key role in ensuring delivery of national PCN contractual requirements (e.g. DES, IIF), working alongside clinical and practice leaders to identify service improvements, implement digital innovations, and lead workforce development. The remit of this role is broad and will … day operations Main duties of the job STRATEGIC PLANNING To lead and develop a strategic plan that includes a robust digital infrastructure To clarify objectives and priorities for network delivery in line with operational capacity, financial parameters, and contract requirements Promote the engagement of all PCN practices and act as an ambassador for the network. To proactively build relationships More ❯

1st Line Support Customer Service Agent Annual Salary: Competitive Location: Kingston upon Thames, KT1 Job Type: Full-time, Hybrid Day-to-day of the role: Serve as the initial point of contact for partners, providing prompt and effective technical support to resolve queries and issues via our ticketing system and over the phone. Occasionally assist with the configuration and … by offering insights into product capabilities, enabling account managers to effectively communicate the value proposition of our solutions to clients. Collaborate with suppliers and internal teams to ensure efficient service delivery. Perform various administrative and ad hoc duties as required. Required Skills & Qualifications: Previous experience in a customer support role, preferably within a service provider environment. Familiarity with … cellular network environments is advantageous. Experience with Zendesk or similar customer service software is beneficial. Strong customer service and time management skills. Excellent written and verbal communication skills in English. High attention to detail with the ability to see tasks through to completion. Ability to work independently while effectively engaging with internal and external stakeholders. A proactive and More ❯

out: Industry-Leading Projects: Play a pivotal role in major Data Centre Modernisation and Hybrid IT transformations. Collaborative, Expert Teams: Work with experienced professionals across sales, pre-sales, and service delivery. Vendor Variety: Engage with solutions from top-tier vendors including HPE, Dell, IBM, and NetApp. Service-Led Ethos: Deliver high-impact value through consulting and end-to … end service integration. Career Development: Gain technical accreditations and mentoring opportunities, with the chance to shape next-generation IT delivery models. Key Role Responsibilities: Lead the technical design and pre-sales architecture for modern infrastructure and hybrid IT solutions. Translate client business and technical needs into comprehensive, value-driven solutions. Conduct workshops and technical discovery sessions with clients … to capture requirements. Collaborate with professional services, managed services, and technical teams to deliver seamless solutions. Provide governance on solution design, documentation, and delivery quality. Support technical sales enablement through workshops, documentation, and knowledge sharing. Maintain up-to-date knowledge of emerging technologies, vendor roadmaps, and best practices. Key Attributes Required: 5+ years' experience in a pre-sales or More ❯

Delivery Practice Manager, AWS Professional Services Job ID: AWS EMEA SARL (Germany Branch) At Amazon Web Services (AWS), we're looking for an experienced leader to build our Engagement Management Professional Services specialty team. As the person in this role, you will be responsible for ensuring the successful delivery of engagements. You will partner with other AWS ProServe … from across the AWS customer base and are obsessed about strong success for the Customer. Our team collaborates across the entire AWS organization to bring access to product and service teams, to get the right solution delivered and drive feature innovation based upon customer needs. Key job responsibilities - Engage customers - collaborate with enterprise sales managers to develop strong customer … growing business in a geographic territory, driving AWS adoption in key markets and accounts. - Leadership - build and lead a team of individuals who will be responsible for the successful delivery of projects with our most strategic customers. - Advisory - work as a strategic business partner to help customers achieve their business outcomes and help to drive innovation throughout the engagement More ❯

We're looking for an experienced and driven Shared Service Manager - Systems, Support & Control to join a busy Revenues & Benefits service shared between two local authorities. This is a key senior post responsible for managing critical systems, IT functions, controls and service support - helping to ensure effective administration of Council Tax, Housing Benefit, Business Rates, and all … administration, IT processes, and data control functions across the Revenues & Benefits Shared Service. Oversee the secure and effective operation of housing benefit, council tax, and NNDR systems. Ensure smooth delivery of year-end processes, system updates and legislative changes across software platforms. Manage the front-facing customer support, visiting officer, and inspector teams, as well as remote staff. Control … testing, disaster recovery planning, scheduler management, and system housekeeping. Ensure compliance with Data Protection, Gov Connect, and related statutory regulations. Provide management reports, performance updates, and contribute to continuous service improvement. Deputise for the Head of Service as required and contribute to shared service growth opportunities. Key Requirements Significant experience (5+ years) in managing Revenues or Benefits More ❯

experience with cutting-edge technologies and can grow your skills in a fast-paced, forward-thinking environment. Key Responsibilities: Act as a primary contact for desktop-related incidents and service requests, delivering timely triage, investigation, and resolution. Keep internal IT documentation and knowledge base materials up to date (minimum quarterly reviews). Manage and monitor service desk tickets … using best practice workflows, ensuring consistent service delivery. Work alongside the Lead IT Operations Administrator to spot patterns, recurring faults, and potential risks, contributing to preventative solutions. Support and maintain end-user hardware including desktops, laptops, printers, and peripherals, as well as assisting with both hardware and software lifecycle management. Coordinate with other IT teams to resolve cross-functional … technical issues and communicate updates to users. Recommend and help implement improvements to existing support processes to enhance service quality. Essential Skills & Experience: Strong knowledge of Active Directory for account and group management. Skilled with Microsoft 365 applications including Teams, SharePoint, OneDrive, and Exchange. Solid experience with Windows 10/11 and core Microsoft Office tools (Outlook, Excel, PowerPoint More ❯

Position: Product Manager Reporting to: Group Product Manager Office Location: London Reed & Mackay leads the global travel and event management arena with extraordinary service and proprietary, client-led technology. Ranked first in the Sunday Times International Fast Track 2020, we are a business that is always looking forwards, while ensuring that we're everything that our clients need today. … product requirements from customers, stakeholders, and industry insights. Collaborate with Development teams to deliver projects and support go-to-market strategies. Oversee the product lifecycle from discovery through to delivery and post-launch optimisation Manage vendor relationships, including roadmap planning, requirement validation, and release management. Ensure effective coordination between vendors and internal stakeholders to meet business and technical objectives. … Conduct regular service reviews and escalate issues to ensure consistent, high-quality service delivery. Roadmap and Release Management Define and manage product roadmaps aligned with strategic objectives. Plan and communicate release timelines, product updates, and enhancements across the business. Support go-to-market planning, release testing, documentation, and internal training Cross-functional Collaboration Work closely with technical, product More ❯

Role: Field Service Technician - Multi-Functional Devices Location: North London - Inner M25 Package: up to £32,000 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or working as … a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi-Functional Devices … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯

Role: Field Service Technician - Multi-Functional Devices/Photocopiers Location: Cheshire/North Wales Package: up to 29,500 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or … working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯

Role: Field Service Technician - Multi-Functional Devices/Photocopiers Location: Cheshire/North Wales Package: up to £29,500 per annum + 10% bonus Would you like to join a very forward thinking company? Their attitude towards IT solutions is massively ahead of the times. Are you a photocopier field service engineer looking for a new challenge or … working as a Field Service engineer in another sector seeking a new challenge ? What will your day to day responsibilities be? Achieve key SLA's as directed to maintain optimum customer satisfaction. Respond to call outs in a timely and professional manner, identify and resolve technical faults, and undertake all technical modifications as they arise. Install and network Multi … Safety legislation. Complete all necessary reporting requirements and paperwork accurately and in a timely manner. Effectively use technology tools such as tablets and laptops to ensure continuous improvements in service delivery. Maintain car or walking stock to required standards. Support or respond to service call outs for other service teams as necessary. Attend and contribute to team More ❯

continuous advancement of our primary clinical system, SystmOne, working alongside the wider Systems team and subject matter experts, while also enjoying the scope to assume additional duties in training delivery and reporting. Main duties of the job We are looking for a candidate that can work independently and within a team. The post holder must be able to work … work Analyse and implement new functionality that crosses our clinical systems, both SystmOne and external integration systems e.g. 111 Direct Booking Supervision responsibilities Support our Training Manager in successful delivery of any training requests About us At CHCP, we're passionate about people and we know that you are too, that's why we're here isn't it … everybody. No matter your role at CHCP, we'll support you to thrive. As the 13th largest social enterprise in the UK, we're pioneering the move towards independent service delivery. Join us on our journey and help us make history. Job description Job responsibilities Please see the job description and person specification attached to this job advert for More ❯

supporting software demonstrations, and providing ongoing customer consultation as needed, particularly for Configurations/application software set up, BPR, and Data migrations, leading to a successful go live/service delivery. To succeed in this role, you will have experience in software functionality - particularly in demonstrations and/or training. A strong understanding of business processes, software systems, and … software implementation process with the software development team • Customer Support - Providing ongoing support to customers during and after the software implementation, managing their expectation and following up regularly • Training Delivery - Designing and delivering training programmes to ensure customers are fully equipped to use the system effectively • Collaboration with Stakeholders - Building and maintaining strong working relationships with internal teams throughout … setting personal development goals for career growth within the company About you: • Proven knowledge and experience in software functionality and implementation (ERP software advantageous) • Experience in software demonstration, training delivery, or customer-facing roles • Strong customer support experience, with the ability to troubleshoot and resolve issues efficiently • A clear understanding of business processes and how to apply software solutions More ❯

achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. Job responsibilities Develops and executes comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions Identifies and mitigates risks More ❯

Platform Manager ?? London (Hybrid) | ?? Full-time, 35 hours per week About the Role Were looking for a Platform Manager to lead the delivery, security, and evolution of our core IT platforms. Youll be at the forefront of our cloud-first strategy , guiding the design and implementation of highly scalable, secure, and resilient infrastructures across Azure, VMware, and Nutanix . … role where youll coach a team of platform specialists, shape long-term roadmaps, and ensure our technology is always reliable, innovative, and secure. What youll do Lead the design, delivery, and security of platform services across datacentre, cloud, and campus technologies. Define and maintain strategic and tactical roadmaps (636 months) for platform evolution. Drive DevOps practices automation, CI/… with DevOps practices (automation, CI/CD, Kubernetes, Docker, Terraform, Ansible). Excellent communicator able to explain technical concepts to both engineers and business leaders. Experience in ITIL-based service delivery. Why join us? Play a pivotal role in our digital transformation and cloud-first journey . Lead cutting-edge platform services that impact thousands of users. Work in More ❯

well as being the point of contact to manage and resolve any queries and requests. You will ensure effective handover of training materials you have developed to the training delivery teams via structured train-the-trainer activity to ensure consistency of structure and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems … new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and we look for More ❯

and maintained cybersecurity strategies aligned with industry standards. Built secure user devices and managed device integrity and anti-malware. Implemented proactive monitoring and automation tools for predictive operations. Drove service management improvements including ticketing and root cause analysis. Ensured robust backup strategies and data integrity across on-premises and cloud. Expert in infrastructure, endpoint security, network services, RMM, and … ITIL-based service delivery. All backup strategies, whether on-premises or cloud-based, should be assessed for suitability, with monitoring and management processes implemented to maintain data integrity and support business continuity Develop and implement a cybersecurity strategy for all customers, ensuring compliance with industry standards and best practices. Design and build secure user devices, including PC/laptop More ❯

s degree in a related field Technical background (software, IT, cybersecurity, legal) OR sales experience with technical aptitude. Demonstrated experience and knowledge of the client's product portfolio and service s, with a proven track record of working with mid-to-large organisations and high-value licensing agreements. Ability to review and interpret complex licensing contracts and terms, identifying … and alignment with the client's policies. Build and maintain strong relationships with customers and internal client stakeholders. Collaborate with cross-functional teams to progress opportunities and ensure seamless service delivery. Proactively identify compliance risks and support customers in resolving them through actionable insights. Stay up to date on licensing trends, compliance standards, and policy updates. Contribute to the … multiple complex projects successfully, prioritising tasks to deliver optimal results IR35 As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies ('PSCs'). All Associates must contract under PAYE arrangements through a Deloitte approved 'Employment Company' (aka 'umbrella company. More ❯

IT Helpdesk Engineer Business: IT Service company Company Location: Central London Salary: Up to £32,000 Office working: 5 days/week All of the applicants must have an eligible visa for working in the UK. Job description: 1st level troubleshooting with customers and assist them as their escalation point of contact. Hands on Desktop Support. Network and PC … implementation and optimisation. Understand and detailed planning and designing for customer's Network and PC. Network/PC/Desktop Security element configuration including day-to-day service delivery. Migration planning and execution. Support PC and Call Centre system (incl DC server). Requirements: Proficiency in PC software like Microsoft WIN 10/11, Microsoft 365, Windows Server, AD More ❯

Service Desk Team Leader When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering … to support, develop and deploy innovative, industry-leading technology solutions and services that enable our customers to optimise fleet utilisation and driver performance, to reduce costs and to improve service delivery. As our new Service Desk Team Leader, we are looking for someone to motivate and drive team performance; who are responsible for delivering technical and functional support … update targets are met Oversee and manage incident resolutions within SLA across your team Monitor, track and drive incident investigation, diagnosis and resolution in order to exceed/meet Service Level Agreements Lead and work across departments at a highly technical level and communicate todevelopment teamsand key stakeholders,in a way that will allow them to hit the ground More ❯