with our customers installing and supporting large and widely distributed estates to some of the best known brands in retail. The bdc business model has always been based on servicedelivery excellence. More ❯
We're looking for an IT Support Technician to join our team in Helston. This role is ideal for someone with strong technical skills and a proactive approach to service delivery... More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Executive Facilities
building core data capabilities across multiple global regions and markets. You’ll play a pivotal role in improving customer success and driving impact across Customer Experience, Digital Experience and Service Delivery. Central London location, hybrid, 10 month contract. Required Skills : 8+ years of experience in Data Analytics or Data Science, ideally with exposure to Customer Success, Operations, or Digital More ❯
Yeovil, Somerset, United Kingdom Hybrid/Remote Options
Murray McIntosh & Associates Limited
Portsmouth, Plymouth, Bristol & Frome a few times per quarter. This role would suit an ex Petty Officer/Chief Petty Officer/Royal Navy Weapon Engineer. Experience & responsibilities: NSIPS Service Delivery. Conducting of Ship/Submarine combat system audits. NSIPS related bid and enquiry work. Surface ship experience & ideally served on T45 or QEC platforms Comprehensive working knowledge of More ❯
of the customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist in the More ❯
marine industry to enhance brand visibility and uncover new opportunities. Maintain accurate records and activity logs using Salesforce CRM. Collaborate with internal sales and operations teams to ensure seamless service delivery. Work closely with the Sales Manager to develop and execute a local sales strategy. Requirements: Proven experience in field sales, ideally within the marine or logistics sector. Strong More ❯
to ITSM processes and cloud platforms (e.g. vCenter – user level) This is a brilliant opportunity to work in a secure, fast-paced environment where your expertise will directly impact service delivery. If you're ready to take ownership of complex network challenges and thrive in a collaborative team, we’d love to hear from you. More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
SR2
2+ years working in SaaS, tech or healthtech sales? I'm working with a fast-growing AI startup transforming how health and social care organisations manage operations, workflows, and service delivery. They're seeking their first commercial hire, offering equity and huge career growth potential. Role Description This is a high-impact opportunity with clear scope to step into More ❯
admin functions, deliveries, furniture assembly, office relocations, landscaping, and site tidiness. Follow Health & Safety policies, report incidents, and promote safe work practices. Build strong customer relationships and ensure professional service delivery. Work independently, manage time effectively, and participate in flexible/on-call duties. ESSENTIAL REQUIREMENTS: GCSEs (Grade C or above in English & Maths) and IOSH Working Safely certification. More ❯
admin functions, deliveries, furniture assembly, office relocations, landscaping, and site tidiness. Follow Health & Safety policies, report incidents, and promote safe work practices. Build strong customer relationships and ensure professional service delivery. Work independently, manage time effectively, and participate in flexible/on-call duties. ESSENTIAL REQUIREMENTS: GCSEs (Grade C or above in English & Maths) and IOSH Working Safely certification. More ❯
Social, and Content. Support the professional growth of team members and maintain alignment on goals, deliverables, and timelines. Ensure positive client experiences, profitability, and reduced client churn through excellent service delivery. Regularly report on client satisfaction, campaign outcomes, and project progress. Play an active role in onboarding and mentoring new team members. Skills required 2+ years proven experience in More ❯
Basildon, Essex, United Kingdom Hybrid/Remote Options
WR Logistics
freight services. Develop relationships within niche markets such as Fairs & Events logistics and the Fashion industry . Work closely with branch and operations teams to ensure seamless onboarding and service delivery. Manage client relationships from first contact through to long-term account growth. Provide regular updates on activity, pipeline, and performance visibility. What We're Looking For Proven track More ❯
City of London, London, United Kingdom Hybrid/Remote Options
Planet Pharma
Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯
Just recently we were recognised by FORBES as the 17th best professional staffing firm, and have won multiple awards from industry accredited bodies for our commitment to excellence and service delivery. We have extensive functional expertise including: Regulatory Affairs, Pharmacovigilance, QA, QC, Submissions experts, Clinical development, Quality, Biostatistics, and Medical Affairs/Writing. We are an equal opportunities Recruitment More ❯
always with the client's growth in mind. - Review support ticket patterns to identify gaps and recommend proactive solutions. - Collaborate with technical teams to resolve issues quickly and improve service delivery. - Organise and deliver webinars to demonstrate new products and services. - Achieve and exceed quarterly targets for retention and growth. What We're Looking for in the Account Manager More ❯
have the opportunity to excel professionally and make a significant contribution to the advancement of high-performance computing and AI infrastructure. Key Responsibilities As a member of the services delivery team, you will collaborate with consultants and client stakeholders to design and implement sophisticated HPC/AI cluster and network architectures. You will oversee the deployment of high-performance More ❯
Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in … taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director … Network Manager, and support engineers, you'll ensure efficient servicedelivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please More ❯
Your new company This organisation is a fast-growing Managed Service Provider based in Wigan, supporting a loyal and expanding base of schools across the Wigan and Merseyside areas.As part of a close-knit and ambitious IT team, you'll be joining a business that prides itself on going above and beyond-not just in technical support, but in … taking technical ownership by supporting the development and implementation of technical strategy, maintaining documentation and change control processes, and managing user access across systems. You will contribute to operational delivery by monitoring support calls, resolving ICT and AV issues, providing high-quality 1st and 2nd line support, and responding proactively and reactively to incidents. Working closely with the Director … Network Manager, and support engineers, you'll ensure efficient servicedelivery to end users in schools in Wigan & Merseyside. The role also requires technical leadership through a passion for emerging technologies, sound judgement in escalating issues, effective prioritisation of tasks, and a commitment to understanding the ICT needs of individual schools and innovations in teaching and learning. Please More ❯
NIFRS Headquarters, 1 Seymour Street, Lisburn, BT27 4SX Northern Ireland Fire & Rescue Service (NIFRS) serves the entire community, a population of 1.9 million in an area of over 5,500 square miles. NIFRS has a proud tradition and history of serving the community with distinction. NIFRS wish to invite applicationsfor the following role: Business Continuity Manager Job Ref N057 … part of the Business Assurance & Improvement Team and support the Assistant Director of Corporate Governance & Assurance and Head of Business Assurance & Improvement with the provision of efficient and effective service-wide business continuity management processes whilst also supporting the adoption of fire standards across NIFRS. The Business Continuity Manager will ensure the preparedness, continuity and resilience of NIFRS during … unexpected crises or disruptions to ensure servicedelivery is maintained. Hours of work; Currently 36 hours per week, Monday to Friday, 9.00 am to 5.00 pm. A Flexible Working Hours Scheme is in operation. In view of the level of this appointment, the post holder will be required to work in such a way as to fulfil the More ❯
We're Hiring: Customer Service Team Leader (Contact Centre Operations) Location: South Tyneside Salary: £30,000 Contract Type: Permanent Start Date: ASAP Are you a dynamic and people-focused leader with a passion for delivering exceptional customer service? Our client, a forward-thinking organisation in the IT services sector, is seeking a Customer Service Team Leader to … lead a high-performing team and drive client satisfaction. About the Role As Customer Service Team Leader, you’ll be responsible for managing a team of customer service advisors, ensuring smooth ticket flow, and maintaining high standards of client engagement. You’ll coach, mentor, and inspire your team to deliver outstanding service while continuously improving processes and … performance. Key Responsibilities Lead and develop a customer service team to exceed performance targets. Monitor ticket volumes and ensure SLA compliance. Handle escalations and complex client queries with professionalism. Collaborate across departments to ensure seamless service delivery. Use PSA and CRM tools to manage workloads and extract performance data. Drive continuous improvement and contribute to strategic planning. Essential More ❯
guesswork. The Opportunity Shape the future of a growing CRO department with a clear path to leadership Join a collaborative, test-and-learn environment with full ownership over strategic delivery Work with a diverse mix of high-growth clients, from SaaS to health & wellness Access to exclusive training through Google, plus events at Google HQ London Be part of … test results and optimisation opportunities in a clear, client-friendly way Collaborate across SEO, Paid Media and Analytics teams to create joined-up solutions Contribute to the evolution of servicedelivery and internal best practices Your Profile Strong experience in CRO, UX or digital experimentation, ideally agency-side Confident using analytics and insight platforms such as GA4, Hotjar More ❯
We are seeking an experienced and proactive NOC Shift Lead to join a 24/7 operations team based in Belfast . This role is critical to ensuring the delivery of high-quality service across multiple clients, including those supporting national infrastructure. The ideal candidate will have a strong technical background, proven leadership ability, and a commitment to … service excellence in a shift-based environment. 📍 Location: Belfast ⏰ Shift Pattern: 4 days on (7am–7pm), 4 days off, 4 nights on (7pm–7am), 4 days off 💼 Type: Full-time, 24/7 Operations Role Overview As a NOC Shift Lead , you will oversee the performance and coordination of the shift team, ensuring incidents are resolved efficiently and service … and accurately documented. Maintain clear and consistent communication with customers during fault resolution. Escalate issues appropriately to internal and external stakeholders. Conduct root cause analysis and contribute to ongoing service improvement. Shift Lead Responsibilities Lead and coordinate shift team activities, including monitoring, call handling, and incident management. Provide leadership and direction to ensure consistent, high-quality service delivery. More ❯
London, South East, England, United Kingdom Hybrid/Remote Options
Neoci Ltd
our UCaaS product. You will own the partner lifecycle — from identification and onboarding through to enablement, growth, and performance management. This role blends commercial strategy, relationship management, and operational delivery — ensuring that every partner has the tools, knowledge, and motivation to succeed. Key Responsibilities Partner Recruitment & Onboarding Identify and recruit new channel partners (resellers, MSPs, telecom integrators) with strong … sell opportunities with strategic partners. Account Management & Relationship Building Act as the main point of contact and advocate for assigned partners. Manage escalations, coordinate internal support, and ensure smooth servicedelivery for end customers. Build long-term, trusted relationships with key decision-makers across the partner network. Market Insight & Strategy Track competitor activity, partner market trends, and emerging More ❯
Jira & Confluence Application Support Manchester - 5 days office based £50k pa A successful payments technology company are recruiting a Jira and Confluence Application Specialist to join a growing IT ServiceDelivery team in the UK. As the Jira & Confluence Applications Support Analyst you will be responsible for supporting corporate applications, analysing current application usage and identifying inefficiencies as More ❯
of rail engineering standards, processes and safety regulations. This is a diverse contractor engineering management position and you'll have oversight across different aspects of the contract to include servicedelivery, engineering compliance, escalations, risk management and the compilation of required documentation and reporting. Role will be on a remote working basis, with occasional travel to offices in More ❯