london (city of london), south east england, united kingdom Hybrid / WFH Options
Harnham
CRM Architect & Solution Designer 3-Month Contract 400 Per Day Outside IR35 Remote Working (Must be UK Based) Were seeking a hands-on CRM Architect & Solution Designer to lead the solution design of a new CRM system across two merged entities with varying levels of maturity in CRM and customer data management. This role requires both deep technical expertise and … ability to translate business objectives into scalable, unified designs, with a focus on rapid delivery, compliance, and integration readiness. Key Responsibilities Stage 1: Analysis & Mapping (Weeks 14) Assess existing CRM requirements across both organisations and their respective markets. Develop detailed technical and functional requirement documentation. Align and consolidate requirements into a single unified list for the new CRM system. Stage … Unified Design Blueprint (Weeks 58) Design a unified CRM solution covering: Functional : Features, workflows, and usage processes. Technical : Data flows, integrations, APIs, and consent management. Produce a comprehensive solution architecture blueprint ready for stakeholder review. Stage 3: Integration & Implementation Planning (Weeks 912) Define enterprise integration points and dependencies. Build a detailed CRM launch and implementation plan, including automation sequencing and More ❯
REQUIREMENTS: Strong business acumen and consultative approach. Excellent communication and interpersonal skills. Ability to understand customer business and business structure Strong conflict resolution and problem-solving skills. Proficiency with CRM tools. Solid knowledge of the software industry, particularly EDI/integration and related business processes (e.g., Accounts Payable/Receivable). Ability to explain technical concepts clearly to both technical More ❯
East Sussex, England, United Kingdom Hybrid / WFH Options
Hays
spreadsheets and structured data Strong communicator who enjoys simplifying complex tools Experience in customer success, operations, marketing, or SaaS onboarding Fluency in modern tools: Google Sheets, Notion, AI assistants, CRM platforms A genuine interest in the travel industry and/or marketplace products Analytical thinker who can turn data into practical recommendations An interest in Travel is a bonus Compensation More ❯
South East, England, United Kingdom Hybrid / WFH Options
Hays Specialist Recruitment Limited
spreadsheets and structured data Strong communicator who enjoys simplifying complex tools Experience in customer success, operations, marketing, or SaaS onboarding Fluency in modern tools: Google Sheets, Notion, AI assistants, CRM platforms A genuine interest in the travel industry and/or marketplace products Analytical thinker who can turn data into practical recommendations An interest in Travel is a bonus Compensation More ❯
a strong understanding of quality standards and compliance requirements. Regularly audits team performance and ensures adherence to internal and external guidelines. Essential Person Specification Knowledge: IT knowledge. MS office & CRM knowledge. Internet & social networking understanding. Virtual management across all areas to deliver profitable revenue. Knowledge of management principles. Skills/Attributes: Strong retention skills. Excellent computer skills. Ability to multitask More ❯
based on user profiles, issue type, language, and history. Requirements 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms). Experience with AI-driven or intelligent customer service systems is highly preferred. Strong understanding of customer service workflows and ability to identify operational pain More ❯
based on user profiles, issue type, language, and history. Requirements 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms). Experience with AI-driven or intelligent customer service systems is highly preferred. Strong understanding of customer service workflows and ability to identify operational pain More ❯
london (city of london), south east england, united kingdom
JD.COM
based on user profiles, issue type, language, and history. Requirements 5+ years of experience in customer service technology or product management with proven leadership in at least two systems (CRM, ticketing, or quality inspection platforms). Experience with AI-driven or intelligent customer service systems is highly preferred. Strong understanding of customer service workflows and ability to identify operational pain More ❯
Bath, Somerset, South West, United Kingdom Hybrid / WFH Options
Truespeed
Proven ability to handle complaints and resolve issues efficiently Excellent communication skills, both written and verbal Strong problem-solving abilities and a proactive mindset Confidence using Microsoft Office and CRM tools Empathy, patience, and a professional approach A can-do attitude with a drive to learn and grow Join us and be part of a business that values people as More ❯
Bath, Avon, England, United Kingdom Hybrid / WFH Options
Truespeed
Proven ability to handle complaints and resolve issues efficiently Excellent communication skills, both written and verbal Strong problem-solving abilities and a proactive mindset Confidence using Microsoft Office and CRM tools Empathy, patience, and a professional approach A can-do attitude with a drive to learn and grow Join us and be part of a business that values people as More ❯
Sevenoaks, Kent, United Kingdom Hybrid / WFH Options
Certn
strong relationships with both customers and company stakeholders. Strong analytical thinking and problem-solving abilities. Effective communicator with a high standard of presentation delivery. Familiarity with HubSpot or other CRM platforms, as well as tools like Google Workspace, Slack, Zendesk, Looker is a plus. Demonstrated ability to collaborate effectively with various departments for overall business success. Experience advocating for customers More ❯
written and verbal communication skills Strong attention to detail and ability to manage multiple tasks Self-motivated and capable of working independently Proficient in IT, including Microsoft Office and CRM systems Application Process To apply, please submit your CV along with a brief covering letter explaining your current working status and interest in the role. More ❯
data returns in the social housing sector, specifically SDR. A strong understanding of social housing regulation, data definitions, and compliance standards. Expertise in data governance, BI/MI, and CRM systems, with a proven ability to align them to SDR requirements. Advanced knowledge of data quality frameworks, master data management, metadata, and reference data hierarchies. Proficiency in data validation, cleansing More ❯
Surbiton, Surrey, United Kingdom Hybrid / WFH Options
Hireful
Are you ready to take your Dynamics 365 and Power Platform skills somewhere different? This isn't your standard office role. Our client is a unique organisation with a mission and culture that people genuinely love being part of. They More ❯
Global CRM Support Specialist We are seeking a Global CRM Support Specialist to join our international CRM team. This role requires a blend of technical expertise, analytical thinking, and a solid understanding of end-to-end CRM marketing processes; from strategy and creative development to campaign execution and reporting. You’ll work closely with global and local marketing teams, IT … and digital services to ensure smooth CRM operations and continuous improvement. Key Responsibilities Act as the first line of support for CRM teams and regional markets, handling inquiries and resolving technical issues efficiently. Coordinate all CRM-related processes, ensuring requirements are collected, prioritized, and delivered on time. Assist markets in setting up A/B and multivariate testing , as well … filters. Build and maintain personalized or dynamic emails and landing pages within Salesforce Marketing Cloud (SFMC) ; manage test contacts, dynamic content, and subscriber segmentation. Conduct quality assurance checks on CRM journeys to ensure consistency across templates, devices, and browsers. Collaborate with technical experts to implement new platform features and integrations , enhancing marketing automation and reporting capabilities. Develop clear and user More ❯
Global CRM Support Specialist We are seeking a Global CRM Support Specialist to join our international CRM team. This role requires a blend of technical expertise, analytical thinking, and a solid understanding of end-to-end CRM marketing processes; from strategy and creative development to campaign execution and reporting. You’ll work closely with global and local marketing teams, IT … and digital services to ensure smooth CRM operations and continuous improvement. Key Responsibilities Act as the first line of support for CRM teams and regional markets, handling inquiries and resolving technical issues efficiently. Coordinate all CRM-related processes, ensuring requirements are collected, prioritized, and delivered on time. Assist markets in setting up A/B and multivariate testing , as well … filters. Build and maintain personalized or dynamic emails and landing pages within Salesforce Marketing Cloud (SFMC) ; manage test contacts, dynamic content, and subscriber segmentation. Conduct quality assurance checks on CRM journeys to ensure consistency across templates, devices, and browsers. Collaborate with technical experts to implement new platform features and integrations , enhancing marketing automation and reporting capabilities. Develop clear and user More ❯
Global CRM Support Specialist We are seeking a Global CRM Support Specialist to join our international CRM team. This role requires a blend of technical expertise, analytical thinking, and a solid understanding of end-to-end CRM marketing processes; from strategy and creative development to campaign execution and reporting. You’ll work closely with global and local marketing teams, IT … and digital services to ensure smooth CRM operations and continuous improvement. Key Responsibilities Act as the first line of support for CRM teams and regional markets, handling inquiries and resolving technical issues efficiently. Coordinate all CRM-related processes, ensuring requirements are collected, prioritized, and delivered on time. Assist markets in setting up A/B and multivariate testing , as well … filters. Build and maintain personalized or dynamic emails and landing pages within Salesforce Marketing Cloud (SFMC) ; manage test contacts, dynamic content, and subscriber segmentation. Conduct quality assurance checks on CRM journeys to ensure consistency across templates, devices, and browsers. Collaborate with technical experts to implement new platform features and integrations , enhancing marketing automation and reporting capabilities. Develop clear and user More ❯
presentations and regular business reviews. Plan and execute sales campaigns, tracking progress against goals. Collaborate with internal teams. Marketing, Product, Support, and Finance, to enhance the customer experience. Use CRM and reporting tools to manage your pipeline and forecast accurately. Provide insights on market trends, customer needs, and competitor activity. What We’re Looking For Proven experience in Account ManagementMore ❯
Reigate, Surrey, South East, United Kingdom Hybrid / WFH Options
Intrum
to simplify complex technical concepts for non-technical audiences Background in FinTech, Utilities, Telecom, or Financial Services is a plus Excellent communication, collaboration, and relationship-building skills Familiarity with CRM and product management tools (e.g., Salesforce, Jira) Customer-centric mindset and a passion for solving real-world problems Why Join Us? This is more than a job-it's a More ❯
Greater Manchester, England, United Kingdom Hybrid / WFH Options
Novade Solutions
internships count!) Excellent listening, communication, and relationship-building skills Motivated, proactive, and eager to learn Able to manage time and priorities independently Comfortable using digital tools — any exposure to CRM systems (like Salesforce) is a plus Good level of English (French a bonus, not essential) What We Offer Competitive salary + performance bonus Continuous training and mentorship from senior sales More ❯
ensure they meet or exceed customer expectations. Team Leadership: Lead and motivate a team of service professionals through matrix management, providing guidance and support to achieve high performance. CustomerRelationshipManagement: Build and maintain strong relationships with key customer stakeholders, acting as the primary point of contact. Issue Resolution: Proactively identify and resolve service-related issues, ensuring minimal disruption to More ❯
of managed service business models and the principles of recurring value creation Demonstrated ability to navigate complex, multi-stakeholder sales cycles and build long-term client relationships Proficiency with CRM systems (such as HubSpot or Salesforce), LinkedIn Sales Navigator, and sales enablement tools A customer-first mindset - proactive, solution-focused, and an exceptional communicator The ability to take ownership and More ❯
have hands-on experience in at least one of the following platforms: Salesforce Oracle Cloud ERP/CPQ ServiceNow Key Responsibilities: Lead and execute end-to-end testing for CRM and ERP systems. Demonstrate strong understanding of system functions and business processes. Identify testing gaps, create and maintain test cases and test cycles. Perform test execution, document results, and manage More ❯
have hands-on experience in at least one of the following platforms: Salesforce Oracle Cloud ERP/CPQ ServiceNow Key Responsibilities: Lead and execute end-to-end testing for CRM and ERP systems. Demonstrate strong understanding of system functions and business processes. Identify testing gaps, create and maintain test cases and test cycles. Perform test execution, document results, and manage More ❯
london (city of london), south east england, united kingdom
Coforge
have hands-on experience in at least one of the following platforms: Salesforce Oracle Cloud ERP/CPQ ServiceNow Key Responsibilities: Lead and execute end-to-end testing for CRM and ERP systems. Demonstrate strong understanding of system functions and business processes. Identify testing gaps, create and maintain test cases and test cycles. Perform test execution, document results, and manage More ❯