IT MSP Service Delivery Manager - Transformation, People, Process
- Hiring Organisation
- Recruitment Revolution
- Location
- Birmingham, UK
- Employment Type
- Full-time
experienced MSP Service Delivery leader who enjoys improving operations rather than simply maintaining them. You understand how to balance customer expectations, technical capability and commercial priorities while developing high-performing teams that consistently deliver excellent service. You'll probably bring: Proven experience leading Service Delivery within a Managed Service … Intune, Microsoft Defender, networking, backup/disaster recovery and modern RMM platforms (NinjaOne experience advantageous). Strong customer-facing communication and stakeholder management skills. Commercial awareness with experience supporting customer onboarding, service transitions and pre-sales activities. Experience supporting legal, professional services or other regulated environments would ...