Customer Success Manager (CRM)
- Location
- Leeds, England, United Kingdom
client contact, lead regular meetings, manage CRM plans and ensure agreed work is delivered accurately, on time and in line with each client’s commercial objectives. This is not solely an account management or advisory role. You will work directly within platforms such as Klaviyo, Dotdigital and Braze … ownership: Act as the primary day-to-day contact for assigned clients, building trusted relationships and developing a detailed understanding of their business, customers, commercial objectives and priorities Client meetings: Plan and lead regular status calls, performance reviews, quarterly business reviews and strategic workshops. Prepare agendas, guide discussion ...