226 to 250 of 836 Customer Experience Jobs in the UK excluding London

We're recruiting a Customer Service Manager (CSM) for a fast-paced customer-centric business. This leadership role oversees the day-to-day operations of the Service Desk, ensuring customers receive outstanding support and care while continually improving service levels and team performance. The ideal candidate would have; Proven leadership in customer service or service desk environments … with experience managing teams, coaching team leads, and continuously raising the bar for what "good" looks like in service delivery. Strong focus on performance and accuracy , able to track and report on KPIs, manage high ticket volumes, and ensure quality assurance across all channels while meeting SLAs. Passionate about developing people , especially in professional communication-skilled at training junior … staff to handle diverse customer interactions confidently and effectively. Confident in driving efficiency through technology , including introducing AI and support tools to streamline processes, reduce costs, and enhance the overall customer experience. Proactive, analytical, and highly communicative , with the ability to plan ahead, identify improvement opportunities, and present clear data-driven insights to senior leadership. This is a More ❯

to join our team. In this role, you will serve as a 3rd line resource within the NOC, responsible for providing technical direction, troubleshooting, and leadership to enhance the customer experience for both CAE's internal and external clients. This will be achieved by: Support - The NOC Senior Engineer will play a key role in the Problem Management … Identifying and implementing opportunities for Continual Service Improvement for key services through effective Problem Management and NOC best practise activities. Reviewing documentation and working with other teams to ensure customer satisfaction. Training and Skills enablement -A focal point for development across the NOC, pushing new skills and services into the team while acting as mentor using personal development, pushing … to deliver the strategic requirements of the business. As a NOC Senior engineer within CAE you will work across the main technologies of our core strategic vendors. Travel to customer sites may be required on an ad hoc basis. If you're ready to make a real impact in a dynamic, customer-focused environment, apply today and take More ❯

complex, international supply chains working seamlessly and efficiently. As a Supply Chain Manager (SCM), you will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more … packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree in analytics or equivalent - Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL - Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization - Experience in supply chain - Experience making recommendations and decisions based on complex analyses and … data PREFERRED QUALIFICATIONS - Master's degree in analytics or equivalent - Experience leading process improvements - Strong oral and written communication skills Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and More ❯

most advanced analytical techniques and areincredibly data-driven. THE ROLE You can expect to be involved in the following day-to-day: Collaborate with the analytical team to support customer credit strategies, commercial goals, and enhance the customer experience. Work with cross-functional teams to create, test, and implement retention-focused campaigns. Use data insights to optimise campaign … performance. Perform segmentation analysis to identify high-value customer groups and tailor strategies to boost engagement. Ensure strategies comply with regulations and internal policies, minimising risks related to credit, complaints, and financial outcomes. Monitor campaign performance and prepare reports to assess impact on customer behaviour, retention, and financial performance. Stay updated on industry trends and customer behaviour … to propose solutions that enhance processes and optimise customer initiatives. YOUR SKILLS AND EXPERIENCE Ideally experience working across credit cards. Strong coding skills, in python, or SQL. Experience building MI. Experience developing credit risk strategy. Good presentation and data visualisation skills. Degree in a STEM subject. Excellent written and verbal communication skills. THE BENEFITS A More ❯

join our dynamic Credit Risk team. What you will be doing as the Collections Data Scientist : In this pivotal role, you will help shape data-led strategies that enhance customer experience and reduce bad debt, making a real impact on millions of lives across the region. As part of a priority investment area, this is your chance to … class portfolio management, drive innovation in our data capabilities, and ensure analytics are seamlessly aligned with our digital infrastructure. Key accountabilities: Deep dive analysis: Conduct deep-dive analysis into customer portfolio trends to identify root causes of debt accumulation, enabling preventative measures to be implemented. Create and refine predictive models: Develop and refine predictive models and analytical frameworks to … embed a culture of data-driven decision-making within the Income function, ensuring analytics remain at the heart of business strategy. What you should bring to the role: Proven experience in credit risk analytics, debt management, or financial modelling, preferably within a collections or customer income function. Strong background in applying data science techniques to real-world business More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

experiences? So do we. Part Business. Part Creative. Part Technology. One hundred per cent digital. At Deloitte Digital, we connect creativity with technology for business. Bringing empathy, ideas, and experience into digital transformation. Together with all of Deloitte, we create connections across the breadth of our people, organisation, and ecosystems to make an impact that matters to our clients … next, then work with our mixed-discipline team to make it happen. As part of our T&T practice, your career with Deloitte Digital can take multiple paths. Including: customer and channel strategy, customer experience design, designing new service capabilities and operations, mobile, online and contact centre technology solutions, and related technology and operational change programmes. We … performance and resolve technical issues. Ensure compliance with security standards and App Store guidelines. Collaborate on problem-solving and contribute to team discussions. Connect to your skills and professional experience Overall, you're an ideas person and problem solver as well as a hands-on doer. You know it takes a mix of people to do amazing work, so More ❯

quality administrative support to the IT sales team, improving operational efficiency. Prepare and manage sales documentation, such as contracts, deal packs, and other essential paperwork. Create and issue accurate customer quotes, ensuring alignment with sales specifications. Communicate with customers to gather information, clarify requirements, and address queries. Develop and organise sales materials and presentations tailored to client needs and … strategies. Oversee the administrative aspects of sales processes, ensuring compliance with internal procedures. Coordinate with internal departments to ensure smooth sales order processing and documentation. Experience and Skills Required Proven experience in a sales administration role Ideally expertise in managing sales documentation, contracts, and quotes or similar Proficient in Microsoft Office (Excel, PowerPoint, Word) and familiar with CRM … systems. Excellent verbal and written communication skills. Strong organisational abilities with a keen attention to detail and experience juggling multiple requests while prioritising tasks. A proactive, customer-focused approach, with the ability to resolve issues effectively. A collaborative team player who can support the sales team in achieving their goals. Benefits Flexible working options 33 days holiday including More ❯

Project Manager - Blackburn, Lancashire Project Manager, Software, Autotask PSA, Solution Delivery, Customer, Budget, Enterprise software This leading Software Solutions provider based in Blackburn are looking for an experienced Project Manager to take ownership of Project delivery and manage communication with customers and other stakeholders. This is a senior role ideal for someone who combines a passion for software and … customers in mind Product project financial reports from all resources and partners involved in project delivery Ensure project hand-over takes place to software support and account management Core experience 5+ years experience providing project management of IT solution delivery Background working in delivering projects within software development and providing support of the product afterwards Using Autotask projects …/other PSA solutions Excellent communication and stakeholder management skills Experience working with Enterprise software Strong commercial acumen whilst managing projects including plans, budgets, delivery and customer aftercare They are offering a competitive salary and package in a supportive, collaborative culture where your input will be valued. They offer opportunities for progression in this growing software company where More ❯

Hybrid London The Company : I am hiring a Senior Credit Strategy Analyst leading dynamic FinTech based in London. Within this role you will be bringing your credit risk strategy experience to focus on driving business growth and profitability using tools like SQL and Python daily! The Role : As a Senior Credit Strategy Analyst, you will be: Developing new insights … to drive optimisation of credit risk strategies. Detecting new trends on customer data to develop wider business strategies Developing credit risk strategies for Acquisitions and Existing Customers. Working with senior leadership to implement/improve strategy. Using SQL and Python daily for strategy development Your skills and experience : To be successful as a Senior Credit Strategy Analyst, you … will need: Experience as a credit risk strategy analyst Experience working in a fast-paced environment Experience developing credit risk strategies for Acquisitions and/or Existing Customer Experience working with SQL and Python STEM Degree from a top university Benefits Up to £75,000 + Benefits More ❯

the UK, with 11 publishing divisions and over 60 imprints. Everyone here is proud to be in the business of opening doors and minds. What you'll be doing Customer-Centric Mindset : Champion a deep understanding of user needs by collaborating with customer-facing teams, leveraging analytics, and gathering market insights to enhance the customer experience. AI … launch, and continuous improvement. Action-Oriented & Data-Driven : Drive digital product development under tight timelines, leveraging data-driven decision-making to prioritize features and enhancements. User Story Development : Translate customer needs and business goals into actionable and detailed user stories and acceptance criteria for development teams/vendors to ensure alignment with product scope. Product Governance & Security : Advocate for … digital product security, data strategy, compliance, and technical alignment, ensuring adherence to industry best practices. UX & Customer Experience Optimization: Partner with UX/UI designers to deliver intuitive and engaging user experiences that enhance learning outcomes. Alignment & Stakeholder Engagement: Collaborate with Global Product, Assessment, and Business teams to integrate Agile methodologies and drive efficiencies across the product development More ❯

for a detail driven content and optimisation specialist to help elevate their product presence across marketplaces. If you're passionate about refining listings, crafting high converting content, and enhancing customer experience through tactical merchandising, this is your chance to make a real impact. In this role, you'll be responsible for creating, improving, and optimising product listings that … drive conversion, build customer trust, and strengthen the brand across Amazon expanding into other key marketplaces. Your work will play a vital role in increasing visibility, improving sales performance, and delivering consistent, premium brand experience online. Reporting to the Ecommerce Manager, you will be a key member of the team as we grow our online business across the … to maintain visual and content consistency. Benchmarking competitor content and identifying content gaps, continuously reviewing Amazon landscapes to help the brand stay ahead and identify opportunities for improvement. Analysing customer reviews, search terms, and feedback to iterate and improve listing content and enhance the customer journey. Collaborating with the Ecommerce Manager and internal teams (Marketing, Category, Design, etc. More ❯

Amazon Customer Excellence Systems (ACES) Specialist, UFG , Amazon Now Job ID: Q-Express Documents Transport Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We … developing a deep knowledge of the operation processes. You will creating effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role. Key job responsibilities … Manage the UFG store improvement plan to focus on best customer experience at the lowest cost - Develop a culture of continuous improvement and lean thinking - Contribute to and facilitate Kaizen activities - Help drive the implementation of Lean Standard Work and SOPs - Train and support all levels in Kaizen activities - Disseminate Lean Standard Work principles across teams - Support and More ❯

scenes. What will your day look like: Proactive Case Management: Youll own your caseload, ensuring we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly. Customer Interactions: Whether its clients or direct customers, youll handle interactions with professionalism and a dash of TCF (Treating Customers Fairly). Third-Party Wizardry: Managing suppliers? Youve got this … it. Phone Audit: Your phone skills? A+ Lifecycle Metrics: Youll own them. Audit: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. Requirements: Relevant Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to make an impact? Apply now and lets create something extraordinary together! Benefits Career & Purpose Davies Innovation Lab … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

will your day look like: Proactive Case Management : Take charge of your caseload and ensure we consistently meet Service Level Agreements (SLAs). Your superpower? Keeping things moving smoothly Customer Interactions : Handle interactions with clients and direct customers with professionalism and a touch of TCF (Treating Customers Fairly). Third-Party Management : Manage suppliers effectively, driving cases to settlement … skills? A+. Lifecycle Metrics: Youll own them. Audit Compliance: No breaches here. PDR Forms: Completed and shining. Team Performance: Youre the MVP. What Were Looking For: Relevant Property Claims Experience Good Customer Service Skills Time Management Wizardry Interpersonal Charm Ready to Advance Your Career? At Davies, were committed to your growth. With us, youll have the opportunity to … their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management. Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS We are seeking a highly motivated Bid Writer to join our growing Bid Team at … answers, ensuring compliance and maximum scoring potential. Take a lead role in writing, editing, and proofreading content for PQQs and ITTs. Translate complex technical input into clear, engaging, and customer-centric narrative. Maintain and develop a library of boilerplate responses, CVs, and case studies. Coordinate with internal stakeholders to gather accurate and relevant content. Ensure submissions are presented professionally … from home with a set pattern of Monday Thurday and Friday in the Maidstone office, and Tuesday and Wednesday from home for a five-day working week. SKILLS AND EXPERIENCE REQUIRED Proven experience in a Bid Writer or similar role (preferably in managed services, but not essential). Full understanding of the bid lifecycle, including OJEU/PQQ More ❯

business stakeholders to understand their needs, processes, and pain points, ensuring IT services are aligned to business priorities and that service impacts are clearly understood and managed from a customer-centric perspective. Collaborates with the Regional Programme and Project Managers to facilitate the seamless transition for new and refreshed stores. Ensures that regional applications and systems are prepared for … support a positive user experience. Oversees and reports on the execution of regional CSI plans. Works collaboratively with regional IT teams to promote a service-oriented culture focused on customer experience and operational excellence. Ensures that change management processes are followed across the region. Supports the assessment and validation of changes and represents the region in global change … global standards. This role may contribute to local office engagement and general management activities where applicable, supporting a strong connection between IT and the wider business. PERSONAL PROFILE Demonstrated experience in a service management role within a diverse and complex environment. Experience managing IT systems across a global organisation is highly desirable. Proven experience in producing and More ❯

visualisation and reporting processes Undertake development activity in support of new and existing deployments of IT. Develop skills and technical proficiency guided by senior client staff. Implement and manage customer-requested integrations Provide second-line technical support Build tools and automation to reduce errors and enhance customer experience Design and implement troubleshooting and maintenance procedures Collaborate with … Deployment, configuration, and management of Linux (various distributions) Windows Server setup, including Active Directory, DNS, and Group Policy Linux repositories/mirrors setup and maintenance Infrastructure as Code (IAC) Experience with Terraform, Ansible, or similar tools for automated provisioning CI/CD pipeline integration for infrastructure deployment Containerisation & Orchestration Deploying and managing services in Docker or Kubernetes Integration with … within VMware, Windows, and Linux environments Desirable Building complex network solutions (routing, VLANs, firewalls, VPNs) Connectivity between on-premises Vmware and cloud environments Network security best practices and segmentation Experience with monitoring/logging tools (e.g., Prometheus, Grafana, Splunk) Scripting experience (e.g., PowerShell, Bash, Python) Experience with version control (Git) Experience with automation and orchestration platforms More ❯

are a fast-moving technology company, and one of the most successful providers of online reward and benefits solutions in the world. We believe that everyone deserves an exceptional experience at work, every day, and build workplace technology that makes this happen. Benifex's mission is to build remarkable experiences that employees love. Today Benifex supports more than five … decide on the best approach and own your portfolio of projects Impact : play an integral role in delivering complex projects for our customers, ensuring their employees have an exceptional experience at work Team : work with a talented team of PM's that will support your success from day one Development : you'll be acting in a senior position, supervising … very own Benifex card will be topped up at the start of each month! Role Overview As Project Manager, you'll be responsible for managing complex ex-Benify FPS customer projects post-implementation - including all ongoing change initiatives, major updates, product enhancements, and yearly renewal cycles. You'll collaborate with customers and internal teams to prioritise and deliver meaningful More ❯

of voice. Work closely with UX, design and tech teams to improve the content creation and delivery process. Developing outstanding and high-quality content to support superior and personalised customer solutions, enhance user engagement and retention, as well as improve the promotion of digital solutions in the most efficient way. Taking ownership, managing, and delivering to deadlines of specific … to the feedback from the clients, stakeholders, and team Sub-editing content written by colleagues and stakeholders. Apply Client/TCS tone of voice, house style, content strategy, and customer experience principles and best practice. Accepting and providing constructive feedback while understanding the constraints of the business making sure the content meets the high brand standards. Your Profile … Essential skills/knowledge/experience: (Up to 10, Avoid repetition) UX writing experience is key - knowing how to create concise, clear, useful, effective and consistent copy –working from background information presented. Good command of the English language, grammar, and colloquialisms Excellent skills in writing copy for digital experiences offered to customers in UK is preferable. Experience More ❯

design, implementation, testing, deployment, and maintenance of your team's work. Document and train others on your team's work, focus on improving features, and understand the business and customer value of your team's work. Spearhead hiring and onboarding by defining role responsibilities and requirements, leading interviews, engaging in recruiting outreach for your team, and mentoring and developing … new team members. Positively impact product quality, customer experience, and maintainability, and identify projects that improve team processes and solutions. What you need to succeed: PhD in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with significant years of industry experience is desired MS in related field (Mech Eng, Aerospace, Comp Science, Robotics, Mechatronics) with extensive … years of industry experience is acceptable Practical experience with Behaviour Planning, Decision Making and Trajectory Planning for autonomous driving Prior tech lead and people management experience in a robotics software development team (preferably focused on autonomous driving), guiding and mentoring team members. A deep understanding of Robotics Fundamentals, including: Robotics architectures 2D/3D Geometry & transformations Vehicle More ❯

workflows. Maintainalignment between commercial and operational teams, ensuring efficiency andshared goals. Client & Stakeholder Management Actas the primary point of contact for escalated client matters, ensuring strongclient relationships and high customer satisfaction. Leadclient briefings, progress meetings, and contract updates, ensuring transparentcommunication. Workwith senior leadership to enhance customer engagement strategies and deliver afirst-class service experience. Financial & Compliance Oversight Takefull … mentor and upskill employees. Ensureeffective collaboration between internal departments, including HR, compliance,and finance. Promotea culture of responsibility, continuous learning, and innovation. Skills/Qualifications Provencompetence in operational leadership, customer service, and business processmanagement. FormalOperational Business Management Training/Qualification. Strongknowledge of budgeting, forecasting, and financial reporting. Familiaritywith SORS, social housing compliance, and process management. Abilityto lead, manage, and … develop high-performing teams. Excellentcommunication, problem-solving, and stakeholder management skills. Strongstrategic planning and decision-making capabilities. Willingnessto pursue further operational business management qualifications. Experience Required Minimum5 years' experience as an Operations Lead. Extensiveexperience in construction, refurbishment, or the built environment. Provenexperience in delivering large-scale projects within the social housing sector. Strongbackground in financial accountability, contract management More ❯

major transformation through NRW2030 , our strategic programme designed to deliver on our Corporate Plan to 2030. Central to this is the Tech Programme , which is driving digital innovation, improved customer experience, and smarter knowledge and information management (KIM). As Tech Programme Manager, you will play a critical leadership role in this transformation. You'll oversee third-party … suppliers, technical teams, and internal specialists while aligning NRW's digital, KIM, and customer strategies into a unified technical vision and target operating model. This is a unique opportunity to shape the digital future of Wales' national environmental body. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and … the governance framework for the Tech Programme, collaborating with governance channels to monitor interdependent projects, address assurance issues, and manage corporate risks effectively. Translate NRW's digital, KIM, and customer strategies into a unified technical vision and Target Operating Model (TOM), balancing risks, opportunities, and cost implications. Direct and matrix manage internal and external resources, including third-party suppliers More ❯

world of Information Technology & Telecommunications? Our client is on the lookout for a dedicated and enthusiastic Service Desk Analyst to join their growing team! If you're passionate about customer service and thrive in a fast-paced environment, this is the opportunity for you! Why Join Us? Be Part of Something Big : As our client expands, you'll play … a crucial role in delivering exceptional service that reflects the company's values. Supportive Culture : Work with hard-working and customer-focused individuals who are committed to excellence. Perks Galore : Enjoy wellbeing support, employee discounts, and a friendly, professional atmosphere that values your contributions. Key Responsibilities: Create Positive Experiences : Present a professional image of the company, ensuring customers enjoy … a seamless journey. Clear Communication : Be transparent in all interactions, helping customers understand their situations. Policy Adherence : Follow all policies and procedures to ensure compliant and effective outcomes. Enhance Customer Experience : Challenge existing processes to improve service quality continually. Vulnerable Customer Support : Manage sensitive incidents with empathy and appropriate action. Complaint Resolution : Identify, record, and resolve complaints More ❯