226 to 250 of 471 Customer Experience Jobs in the UK excluding London

high-quality service.We are looking for someone who can step straight into a fast-paced support function, bringing strong technical capability and excellent customer service. Active SC Clearance is essential. Your new role You will be the first point of contact for all IT related issues, delivering a professional … Troubleshooting hardware, software, and account - related problems Supporting Windows environments, Microsoft 365 and standard enterprise applications Maintaining clear and accurate documentation Ensuring a positive customer experience at every interaction What you'll need to succeed Previous experience in a Service Desk or IT Support role Strong understanding ...

targets and KPIs Keeping accurate records using our CRM systems Staying up to date with our products, offers, and competitor activity Delivering an excellent customer experience while meeting compliance standards What We're Looking For Sales experience (telesales, field sales, retail, or similar) Strong communication and negotiation … skills A motivated, resilient attitude with a hunger to succeed Confidence handling objections and closing deals Basic IT skills and experience using sales systems Bonus points if you have: Experience in broadband, telecoms, utilities, or subscription sales Knowledge of fibre or high-speed broadband products What ...

complex SaaS product. 🎯 What You’ll Be Doing Acting as the primary technical contact for a set of enterprise customers Supporting account plans, customer health, and long-term engagement Helping customers optimise usage, configuration, and adoption Managing technical queries and escalations, coordinating internal teams as needed Contributing to service … strong technical credibility This is a hands-on role where attention to detail, ownership, and calm problem-solving matter. 🔍 What They’re Looking For Experience in a technical, customer-facing role within a SaaS business Strong stakeholder management skills with enterprise or institutional clients Comfortable discussing integrations, configurations ...

Reading office , ensuring strategic programs align with business goals and regulatory standards, and driving operational excellence in network performance, fault management, and customer experience. Key Responsibilities: Lead and deliver service assurance programs focused on network performance, fault management, and customer experience . Drive strategic initiatives that align … service reliability and operational efficiency through best-in-class program governance. Oversee risk management and implement both Agile and Waterfall methodologies as appropriate. Skills, Experience, and Abilities Required: 15+ years' experience in the Telecom domain , with a strong emphasis on service assurance . Deep expertise in OSS/ ...

value for customers and the business. This is a highly visible role where your analysis directly influences investment decisions, supplier performance, network growth and customer experience across the UK. Responsibilities Use internal and external data to make evidence-based decisions on optimal network locations and expansion strategy Track … performance reporting across parcel volumes, capacity usage, availability and profitability Interested? Here's What You'll Need to Be Successful Strong analytical capability with experience turning complex data into clear, actionable insight Experience managing third-party suppliers, SLAs, KPIs and performance reviews Confident stakeholder management skills, with ...

Content teams so you won't be writing it from scratch. Content flows in from other teams and isrepurposed and prunedm, with the customer experience in mind. Ultimately, this role is key to delivering a seamless user experience and driving conversion objectives. What youll be doing … manage and curate content across the website and apps, ensuring clarity, accuracy, and compliance. Youll create and publish high-quality content with a strong customer focus and clear CRO objectives. Youll collaborate with marketing, compliance, and product teams to gather requirements and translate them into actionable updates. Monitoring website ...

understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile change and transformation initiatives Hybrid up to 80% homeworking available … embed effective, end-to-end monitoring strategies into new and evolving solutions. About you As a Site Reliability Engineer, youll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. Youll have knowledge of network fundamentals and possess ...

roadmaps aligned to business, digital, and data strategy. Ensure initiatives align to target architecture with clear traceability to business outcomes (speed, cost, risk, customer experience). Balance strategic architecture with pragmatic delivery. Integration, iPaaS & Platforms Own the enterprise integration strategy and reference architecture. Define standards … Ensure AI solutions are scalable, secure, explainable, ethically designed, and integrated via APIs and iPaaS. Support responsible adoption of AI, ML, and generative AI. Experience & Skills Essential 8+ years in architecture roles (Enterprise or Lead Architect). Experience in complex, integration-heavy, data-driven environments. Strong capability across ...

operating at scale across multiple international markets. It serves millions of customers through mobile-first products, with a strong emphasis on accessibility, value, and customer experience. Data and analytics sit at the heart of decision-making, supporting everything from product development and marketing strategy to customer retention … with ownership of tracking and implementation. You'll support a wide range of analytics requests across product and marketing, with a particular focus on customer behaviour, churn, and campaign performance. Around 30% of the role will involve owning tagging and implementation (GA4/GTM), while the majority is focused ...

Website Manager for maternity cover.This business works with premium brands across the UK and Europe. Their website is central to commercial performance, customer experience, and brand presence.This role is ideal for someone who: Enjoys improving digital performance Uses data and insight to guide decisions Works collaboratively across teams … seasonal priorities Monitor conversion rate, AOV, CPA, and revenue contribution UX & Development Maintain clear navigation and logical site structure Improve landing pages and customer journeys Collaborate with development partners on improvements Keep up-to-date with e-commerce best practice Marketing & Campaigns Support marketing campaigns through on-site execution ...

Board to align technology investment with business priorities. You will provide strategic leadership across: Retail systems and in store technology Ecommerce platforms and digital customer experience Data, reporting, and analytics Infrastructure, security, and technology governance Delivery will be achieved through strong leadership of internal teams within IT, Data … prioritised technology roadmap Provide strategic oversight of retail, ecommerce, data, and core systems Collaborate with fellow Directors to ensure technology underpins commercial, operational, and customer objectives Lead technology investment planning, vendor strategy, and major system decisions Establish appropriate governance, security, resilience, and scalability Ensure technology delivers measurable business value ...

summer Strategy Analyst Internship within its Nottingham office. The recruiter’s client is known for combining data-driven decision-making with innovative approaches to customer experience, and this programme offers a unique opportunity to gain exposure to both strategic thinking and hands-on analysis. Overview of the Internship ...

engaging a wide audience through high quality digital experiences.The IT Digital function is fast-paced and collaborative, focused on enabling the best possible customer experience across public facing platforms. The role is based at a head office location, with hybrid working available. There is an expectation of regular … encouraged to stay current with industry trends and expand your technical skill set. What you'll need to succeed You'll have experience working within a highly collaborative, agile delivery environment and a strong background in developing and maintaining modern web-based products. You'll take pride in building ...

your accounts Build effective relationships with internal operations teams to enable seamless, high-quality service delivery Explain performance targets and drive achievement across customer experience, SLA adherence, risk, compliance and governance Oversee service quality by ensuring adherence to industry standards and best practice Support onboarding of new contracts … Review service metrics and adjust targets to meet evolving needs Produce regular performance reports, identifying trends and recommending targeted improvements Who you are: Proven experience in Incident, Request, Problem, Change and Knowledge Management ITIL Master or equivalent experience, with strong knowledge of ITIL principles and service delivery methodology ...

roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc... 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability … learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport ...

Service Desk Analyst - (Romanian speaking) – IT Consultancy – £18.85 Umbrella Figure – Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail … manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

Manager to join a growing, UK based IT provider based in the Nottingham area. This role is ideal for someone who enjoys building strong customer relationships, identifying growth opportunities, and acting as a trusted partner to clients. As an Account Manager, you'll be responsible for managing and developing … needs and objectives. Identify opportunities to grow accounts through additional services, solutions, and renewals. Collaborate with internal teams to ensure successful delivery and ongoing customer satisfaction. Prepare and deliver account reviews, proposals, and commercial discussions. Forecast and track account performance, pipeline, and revenue against targets. Resolve issues effectively, ensuring ...

spotting a threat, fixing an issue, or finding a smarter way of doing things, we’re united by one goal: delivering an exceptional customer experience with speed and precision. Responsibilities: Be fast: Monitor alerts and events using tools like Microsoft Sentinel and PRTG, spotting issues before they become … cool under pressure and juggle multiple tasks. An appetite for learning and growing — both for yourself and for the team. As is past working experience in a technical team or role. Bonus points if you've dabbled in things like: Networking basics (TCP/IP, DNS, DHCP). Windows ...

Role: IT Consultant Location: Preston/Bolton Hybrid (with some customer site visits) Sector: Managed Services/IT Consultancy Salary: up to £50,000 depending on experience The role Are you a technically minded problem solver who loves working directly with customers to design and deliver impactful … growing Managed Services Provider, helping organisations modernise, secure, and optimise their IT environments. This role sits within a dynamic Project Delivery Team and blends customer engagement, solution design, and hands-on technical delivery. You'll act as a trusted advisor to business and IT leaders - auditing environments, uncovering opportunities ...

company transforming the payments space! Due to exciting business growth, we’re looking for a proactive Technical Support Officer with strong API knowledge and experience in provisioning and onboarding payment products . This role is critical to ensuring seamless integration and exceptional customer experience across our SaaS … payment solutions. Key Responsibilities of the IT Technical Support Officer to include: Provisioning & Onboarding: Own the end-to-end setup of customer environments, including merchant IDs, payment products, and mapping requirements. API Support: Assist clients with REST/SOAP API integrations, authentication (OAuth), and troubleshooting using Postman and sandbox ...

Infrastructure transformation/Global Scale/AI Ops My global telecoms company is looking fro a senior programme manager who has has global experience of working on infrastructure & network transformation programmes on a global scale Due to high profile of this at CEO level, we require somebody with gravitas … highly innovative on plan development Essential Skills Has delivered successfully on on high profile global projects (c£15m Capex, c£70m programme budget) Ideally experience managing large-scale infrastructure delivery in Telco specific context is needed but they must also be able to bridge the technical complexity with customer ...

Months (Maternity Cover) Hours: Standard 40 Hours Per Week Reference: J36747466 The Opportunity We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customer … continuous improvement initiatives by proposing new ideas and process enhancements. Provide ad hoc support to the Demand & Portfolio team as required. Knowledge, Skills and Experience Good understanding of digital ecosystems and technical landscapes Ability to recognise digital complexity and highlight potential delivery risks. Experience supporting portfolio ...

delivering innovative and trusted solutions. About the Role We’re looking for a strategic and results-driven Head of Secondary Sales to lead new customer acquisition and expand Tes’ presence in the UK secondary school sector. You’ll manage a team of Business Development Professionals, driving sales strategies … including small Groups. Key Responsibilities ✅ Lead, mentor, and develop a high-performing sales team to exceed targets ✅ Design and execute strategic plans for new customer acquisition ✅ Drive cross-selling opportunities within existing accounts ✅ Collaborate with marketing, product, and customer success teams to accelerate growth ✅ Monitor market trends ...

technology business centred around the safety of lone and at-risk workers across both public and private sectors. Protecting over 200,000 employees, our customer base includes more than 100 NHS trusts, 150 local authorities, 200 housing associations and hundreds of commercial organisations in sectors including utilities, facilities management … meetings between client decision makers and company’s practice leaders/principals. Work cross functionally with other departments to improve and enhance the customer experience for all customers. Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge ...

Expleo are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is a key part of our customers digital transformation journey, helping move towards a truly customer-centric, digitally-led business. Location: Gaydon, Contract Type: 12-Month Contract (Inside IR35 … Refine demand and portfolio processes for efficiency. * Propose ideas for process enhancements. * Provide ad hoc support to the team as needed. Knowledge, Skills and Experience * Good understanding of digital ecosystems and technical landscapes. * Ability to recognise digital complexity and highlight potential delivery risks. * Experience supporting portfolio ...