226 to 250 of 1,453 Customer Experience Jobs in the UK excluding London

Description We are looking for an MI Analyst to join the In Life Customer Services MI Team on a fixed term basis up to the end of June 2026. This role reports into one of the MI Manager within the Customer Services Division and is responsible for delivering … Power BI, OAS, My SQL, Snowflake etc. Working closely with many different stakeholders to identify opportunities and deliver analysis to drive operational improvements to customer experience and business processes. Working within the defined quality process to follow best practice, share knowledge, engage in workshop/peer review type … decisions, including visualising data to draw out insights to identify patterns, trends and outliers in a variety of data sets. You will have proven experience in using customer & operational data to drive recommendations that deliver commercial and operational gains, including manipulating large datasets, using different programming tools and More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful IT Support Analyst: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

in a career with WSA? Due to continued growth at our Chester office, we have an exciting opportunity of Quality Assurance Specialist within our Customer Experience Team. WS Audiology group was formed in 2019 through a merger with Widex and Signia combining over 140 years' experience in … hearing related products and services generates annual revenues in excess of 2 billion EUR. Key Responsibilities: The successful candidate will: Score monthly calls for customer service and technical support Collaborate with team managers to review calls, provide constructive feedback, and identify opportunities for improvement Conduct audit checks to minimize … quality standards Effective communication both internally and externally with customers is essential to maintain the high standards expected in all interactions About you: Essential Experience The successful candidate will: High standards and have strong attention to detail The ability to offer thorough feedback to managers and team members on More ❯

Business Park), remote working flexibility. Estimated 3 days in the office, 2 days remote working Annual salary : up to £75,000 depending on skills & experience Predict. Protect. Perform We're a team of passionate professionals dedicated to delivering positive business outcomes. Our technology propositions are led by data intelligence … future for everyone. What you'll do As Head of Support Services, you will lead the strategic direction and daily operation of Cybit's customer support function, ensuring exceptional service delivery across all support channels. This role is focused on enhancing the end-to-end customer experience, driving operational excellence, and fostering a high-performance, customer-first culture. You will oversee multi-tier support teams and their leaders, embedding consistent service standards and a strong focus on SLAs, KPIs, and customer satisfaction (NPS). Working closely with cross-functional teams, you will identify opportunities More ❯

get things done, and are capable of breaking down and solving complex problems. The AHS/AIT Tools Program team is responsible for the customer relations management tools and technology used in the day to day operations at Amazon. The team is also responsible for reducing the cost to … serve or operational expense for a case, by automating wherever possible and optimizing the experience where manual interventions are needed. The team leverages CRM tools developed inhouse by Amazon to deliver the service and associated goals. The Sr. Program Manager will influence strategy and the roadmap of operational tools … in the life You will work directly with our international program management team and external software developer teams to launch/maintain AHS-AIT Customer Relation Management (CRM) tools to improve contact rate and establish configuration standards for routing contacts to operations. Having open and candid conversations with individuals More ❯

service seamlessly by making a genuine difference to their clients. Over the years they have built a reputation for excellent service by putting the customer experience at the very core of the company values and encouraging the power of their team ' we believe that a teamwork environment fosters … clients. To implement technical solutions for client and internal projects. Remote monitoring client infrastructure though our RRM system About the successful 2ndLine Service Engineer: Experience of customer service, building and maintaining customer relationships. Ability to communicate clearly and concisely to all levels. Knowledge of helpdesk/PSA …/RMM systems and an ability to adapt to new software/programs. A strong understanding and experience of the Microsoft desktop and server stack including Windows 10, Windows Server, Office 365 and Microsoft Azure. A good broad knowledge of networking technologies and concepts such as LAN/WAN More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a … eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic … and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex More ❯

You can read more about Diversity and inclusion and the benefits we offer at Curious to be at the heart of where innovation meets customer obsession? Amazon Fresh Stores UK offer a checkout-free shopping experience, made possible by our Just Walk Out (JWO) Technology, which automatically detects … prices. We're also excited to offer delicious ready-to-eat and ready-to-heat meals. Our goal is to be Earth's most customer-centric company and we are just getting started. We are looking for people who want to join an ambitious, innovative and customer obsessed … program. Amazon is looking for an exceptionally motivated and talented Space Planning Manager with a strong customer focus, broad industry knowledge, and advanced analytical skills. This role requires the ability to influence decision-making across your peers and senior leaders. You will execute and deliver detailed floorplans for new More ❯

To: Rob Johnstone Compensation: £40,000 - £55,000/year Description As a Product Owner at Kinetic, you will be the voice of the customer, ensuring our software solutions meet user needs and deliver real value. Working closely with customers, stakeholders, and development teams, you will gather feedback, refine … product improvement. You will bridge the gap between business needs and technical execution, playing a key role in delivering high-quality solutions that enhance customer experience and drive adoption. Key Responsibilities Act as the primary liaison between customers and internal teams, gathering feedback to refine and prioritise product … features. Own and manage the product backlog, ensuring clear prioritisation of tasks based on customer impact and business value. Work closely with cross-functional teams, including Engineering, UX/UI, and Customer Success, to ensure seamless execution of product enhancements. Conduct customer interviews, usability testing, and data More ❯

core, ensuring they are innovative, trusted education solutions. Role overview: Tes is seeking a seasoned and strategic Head of Secondary Sales to drive new customer acquisition and expand our presence in the UK secondary school sector. This management-level role will lead a team of Business Development Professionals to … develop sales strategies and promote cross-selling of relevant Tes products within existing customer accounts, including small Groups. The successful candidate will have strong sales leadership experience and a deep understanding of the secondary education market. Key Responsibilities: Lead, mentor, and develop a team of Business Development Professionals … sales lifecycle from prospecting to deal closure, ensuring high conversion rates. Work closely with marketing teams to align on integrated campaigns that support new customer acquisition and sales targets. Identify and implement cross-selling opportunities for additional Tes products within existing secondary school customers. Align cross-selling initiatives with More ❯

London with offices in the United States and Lebanon. Proximie has 100 employees today and is deployed in over 50 countries. Position Overview The Customer Success Manager is a field-based, customer-facing role focused on delivering exceptional value to our customers across the UK and European Union. … are looking for a great communicator, team-oriented but with the ability to work independently and possesses the capacity for learning new skills quickly. Experience of audio/visual hardware and software is highly advantageous. The ideal location for the Customer Success Manager will be in the Midlands … engagement and value through the platform across divisions and specialties supporting the growth and retention of Proximie customers. Ensure the delivery of an exemplary customer experience at all times. Work across Proximie to feedback the voice of the customer where relevant to improve our service and offering. More ❯

working through their Transformation Programme. What are we looking for? As an ICT Senior Analyst , you will play a pivotal role in improving our customer experience and reducing manual effort through the better use of technology and modern service design. You'll be joining a team who are … team, we offer flexible hybrid working with a mixture of remote and on-site attendance to meet the demands of the projects. Skills, Knowledge & Experience: Essential: In-depth knowledge of the Microsoft 365 platform including Administration, Configuration Teams, SharePoint, Power Platform (Power BI, Power Automate, Power Apps), productivity apps. … Experience supporting cloud and on-premise applications for 2nd and 3rd line support. Experience developing solutions on the Microsoft 365 Power Platform. Experience supporting SQL server and writing SQL queries. Experience working with data and integrating systems. Experience working on and technically leading projects. Knowledge More ❯

We have specialists across UX, Design and Motion, Technology & Engineering, Content and Comms, Project Management, Data Analysis, Strategy and Ops, all dedicated to creating customer experiences worth talking about. The VCCP Partnership as a whole is an integrated communications agency set up in 2002 by Charles (V), Rooney (C … strategy’ and the execution of ‘digital experiences’ to make standout digital products & services, and experiences. That includes opening new categories and formats, delivering groundbreaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We’re here to make a difference. ABOUT THE ROLE: The … the Project Directors and Digital leadership team to ensure the Studio team is supported to follow best practice and deliver world-class work. SKILLS & EXPERIENCE: Confident in managing large and complex digital production projects and programs of work Be able to manage multiple workstreams concurrently, knowing when to prioritise More ❯

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that's efficient … stack and get involved in all stages of the software development lifecycle. As we have a specific project in mind, this role does require experience with C# .net and Node.js. Having experience or a willingness to learn other languages is beneficial, as once you get the opportunity to … don't want to chuck code over the fence, and you are keen to be involved right through to delivering the code to the customer A desire to build up and see others succeed, rather than wanting to be the Hero We believe every engineer should have a fundamental More ❯

Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP). Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for … the AC along with our FAs who work from assessment centres and remotely. Key accountabilities Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service. Prepare … daily sessions for telephone assessments, video assessments and face to face assessments at least one week in advance, ensuring all customer records are accurate, number of appointments meets capacity, and any customer requirements such as interpreters can be met. Manage the daily appointment session for telephone assessments, video More ❯

Senior QA Engineer/SDET Contractor (Web Experience) Nando’s has been in the UK and Ireland since 1992, and we’ve grown from a single takeaway store in Ealing, London to over 500 restaurants across all locations. Originally started in Johannesburg, South Africa, we pride ourselves on creating … our history and story with pride, the story is still evolving. We have recently been growing our digital capabilities to ensure the Nando’s experience remains relevant to modern-day customers. You will be joining a tech team that has grown in the past few years and is determined … within the restaurant industry by bringing innovative thinking and the latest technology tools and practices to solve some of its most complex problems. The Customer Web Experience Team We are seeking a Contract Senior QA Engineer to join our Customer Web Experience team. Our remit is More ❯

and varied environment. Role In this role you’ll contribute to the work of Furze Down School and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments - which … up for events and attend such events to support when necessary To document all jobs on the IT support helpdesk Training You will gain experience, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training … within the workplace providing you with all you require to be successful. The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your More ❯

The Role We are looking for a dynamic, hands-on Systems Innovation & Technology Transformation Manager to lead the continuous evolution of our internal and customer-facing applications, systems, and tools. You'll be sitting at the intersection of enterprise architecture, delivery, and business operations, this role will play a … pivotal part in shaping, modernising, and delivering next-generation solutions that improve business efficiency, customer experience, and operational excellence. Technology Transformation Leadership Drive the end-to-end transformation of internal and external business systems, tools, and applications. Ensure initiatives align with broader Enterprise Architecture (EA) principles and technology … about driving change through smart technology. Bachelor’s degree in Computer Science, Information Technology, Engineering, Business Information Systems, or related field (or equivalent professional experience). Proven experience leading transformation and innovation initiatives within a complex, multi-system environment. Strong technical understanding of enterprise applications, cloud platforms (preferably More ❯

technology for enterprise-wide systems, collaborating with Business and DigIT leadership. Lead large-scale enterprise programs, promoting effective adoption of technology solutions to improve customer experience and align business processes, people, and technology. Partner with the business to understand strategic goals and external customer needs, developing business … technology landscape. Participate in leadership initiatives to transform and mature the technology function. What We Are Looking For Essential A versatile technology leader with experience in change and transformation, preferably in a startup environment moving towards maturity. Over 10 years of broad IT experience, including strategy, architecture, cybersecurity … build, and service delivery. Comfortable engaging with senior executives and the Board, with a strong customer focus. Proven experience managing multiple IT change projects and large-scale delivery across platforms like O365, SAP, Teamcenter. Experience delivering technology solutions for hybrid, multi-country workforces. Track record in leading More ❯

testing, training and business readiness elements of the project lifecycle. The role: Develop deep understanding of Billing/Payments processes and associated business and customer experiences Use data-driven decision-making to analyse customer outcomes, broader MI, and complex business problems. Identify pain points and opportunities, prepare options … resolution. Impact assessment of production incidents, analysis and coordination of solutions and remediation Support detailed design, documentation and build of the Billing processes and customer experience Collaborate with the Product Owner to define and create features and user stories, ensuring alignment with business requirements and customer needs … What we’d love you to bring: Experience gained in the insurance/financial services industry or in a regulated environment, with a focus on developing and enhancing billing/payments platforms/processes Experience in applying as-is and to-be analysis techniques to identify business problems More ❯

Head of Customer Success; ChargePass Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06143 Your role Focused on the strategic planning and executing of conversions/efficiencies - with an emphasis on results through the provision of effective information that meets both external and … met and improved. What you'll be doing Overview: We are looking for a strategic, results-driven individual to lead our ChargePass team, in Customer Success; providing corporate payment solutions for fuel and electric vehicle (EV) charging. This senior role offers the opportunity to have significant autonomy and impact … overseeing a team of 15 individuals. You will be responsible for improving customer retention, driving cross-sales, and ultimately increasing the lifetime value of our customers. The role offers significant potential for career growth, with the opportunity to move into a more senior leadership role as you demonstrate success More ❯

JBM is supporting a high-growth, VC-backed marketplace to hire a Customer Experience Lead to build and scale their CX function during a period of hyper growth. This is an opportunity to join a mission-driven, tech-enabled marketplace that raised one of Europe’s largest Series … A rounds last year. With 3x YoY growth and imminent international expansion, they’re now looking for an entrepreneurial CX leader to build out scalable systems, processes, and a high-performing team. You’ll be responsible for: Designing and automating CX workflows across support Building and leading a growing team … days in the office Compensation: £65k–£80k + meaningful equity at series-A valuation If you’re ready to own and elevate CX at a company scaling fast - and build something meaningful along the way - we’d love to hear from you. Please note that, due to the volume of More ❯

/Hybrid (1-2 days per week onsite) 6 Months My client is a high profile organisation who urgently require a Business Analyst with experience in Technology and Business Change, working on requirements gathering and use case design for integrations, to join a business critical programme. Key Requirements: Demonstrable … experience of working as a Business Analyst within both Technology and Business Change in large, complex and heavily regulated organisations Expertise in gathering business requirements for integrations Good understanding of customer journeys, customer experience and the ability to attract customers into buying a product Proven experience More ❯

with existing staff, sub-contractors, and suppliers to ensure new account and existing account progression, and any after-sales queries run smoothly. Role Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions. Resolving Problems: Investigating and resolving … customer issues, complaints, and technical problems efficiently. Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment. Providing Product Information: Offering detailed information about products, services, and features to customers. Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely … manner. Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions. Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience. Promoting Products and Services: Upselling and cross-selling products and services to customers. Building rapport with customers: Engaging More ❯

of the team. Shape, develop, contribute to and present proposals to support clients with IAM. Coach and develop junior team members through sharing of experience and knowledge. Recognise the importance of continuous self and team development and actively strive to achieve this. Foster a sense of self belief and … confidence in others, seek to understand other motivations. What will you need to do it? Proven experience of IAM requirements gathering; and strategy and design development. Proven experience of managing and delivering aspects of IAM projects. Proven experience of implementing one or more of the following IAM … solutions: Sailpoint, CyberArk, OneIdentity, Okta, BeyondTust and Microsoft Entra ID General knowledge across multiple IAM domains, with in-depth experience across two or more specific domains from: Enterprise identity, including provisioning, JML, certification, RBAC, entitlement management, policy management, data access governance, identity analytics; Customer IAM (CIAM), including registration More ❯