451 to 475 of 1,137 Customer Experience Jobs in the UK excluding London

shared success, and we actively encourage you to bring your whole self to Apogee. Please take the time to look at our excellent Trustpilot reviews We have been awarded Customer Experience Foundation Membership showing our commitment to excellent customer service. JOB DETAILS Are you ready to kick-start your career in IT and technology? Apogee Corporation is … in delivering excellent service to our clients, including onsite visits when required. Learn to maintain accurate documentation, manage inventory, and ensure quality and security standards are met. SKILLS AND EXPERIENCE REQUIRED A recognised IT qualification (e.g., CompTIA A+, BTEC Level 3 in IT) or practical experience in IT hardware, system configuration, or technical support. Strong curiosity about technology … during the application or recruitment process, please contact us on 0345 300 9955and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants. Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage More ❯

a CRM System Implementation Lead to oversee the delivery of a new CRM system for their Economy & Funding Team. This role is ideal for someone with strong project delivery experience, stakeholder engagement skills, and a background in CRM systems and ICT coordination. CRM System Implementation Lead Start Date: ASAP Duration: 6 Months Initially (likely extension) Rate: Negotiable (Inside IR35 … project lifecycle. Monitor and report on project progress, risks, and issues. Ensure CRM integration with existing digital platforms. Support transition to business-as-usual operations. Promote continuous improvement in customer experience and service efficiency. Key Skills & Qualifications: Proven experience in delivering projects within budget and timeframe. Strong CRM system knowledge and data analysis skills. Experience in More ❯

the technology and telecoms sector, recognised for its innovative solutions and commitment to excellence. Job Description As Chief Operating Officer, the responsibilities will include: Lead all operational functions including customer delivery, support, field operations, logistics, and network operations. Drive improvements in customer experience, SLA performance, and operational KPIs. Build scalable, standardised processes and implement 24/… proactive support capabilities. Develop and mentor operational leaders, fostering a high-performance, customer-first culture. Oversee large and complex project delivery, systems optimisation, and geographic expansion. Partner with Sales to ensure operational excellence supports growth and customer trust. Lead M&A integration. Align operations to ensure scalability and EBITDA growth. Ensure compliance with regulatory standards. The Successful Applicant … The successful Chief Operating Officer should have: Proven track record as COO or Operations Director in telecoms, network services, or MSP. Experience leading large operational teams (100+ staff). Deep understanding of network services and managed service delivery. Demonstrated success in scaling operations and leading transformation. A background delivering complex projects. Strong commercial acumen and data-driven decision-making. More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

across sectors including retail, healthcare, and manufacturing. The team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident in the service Work within … established policies and procedures to ensure high standards and compliance Seek opportunities to enhance the customer experience by identifying improvements to existing processes Manage incidents involving vulnerable customers with care and sensitivity Record, investigate and resolve customer complaints promptly, aiming for first-time resolution Report any policy or process breaches swiftly and accurately Use various tools and … platforms to maintain effective communication with customers Identify issues through clear and confident communication, and deliver timely, appropriate resolutions Use active listening and questioning techniques to fully understand the customer’s needs and manage incidents through to completion Skills & Experience Required: A confident and friendly telephone manner Strong verbal and written communication skills Ability to meet and exceed More ❯

excellence in every aspect of product design and development, and define metrics to measure the success of products Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine Network Participant interactions What you'll bring Proven experience working within a regulated industry with demonstrable in market results A track record of thought leadership … products or platform capabilities Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication Proven ability to leverage data and insight to define product strategy and customer experience Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering Excellent communication skills, able to engage, influence and inspire Passionate about More ❯

THE BUSINESS: Our client is a highly reputable provider of IT Managed Services, supporting leading organisations across the professional and financial services sectors. Known for delivering secure, reliable and customer-centred technology services, they ensure critical IT environments are always performing at their best. They are now seeking an experienced Service Delivery Manager to support ongoing growth, operational enhancement … and exceptional customer experience THE SERVICE DELIVERY MANAGER OPPORTUNITY: This role is perfect for a confident MSP Service Delivery professional who excels in a fast-paced environment, ensuring seamless service performance, strong stakeholder relationships, and proactive improvement of IT operations. You will act as the bridge between clients, technical delivery and account management, ensuring services consistently exceed expectations. … aligned operational standards Identify automation and optimisation opportunities Contribute to onboarding of new clients and smooth service adoption Produce commercial and performance-focused service reporting YOUR KEY SKILLS: Proven experience within a Service Delivery Manager role at an IT MSP Strong ownership of SLA frameworks and service performance metrics ITIL certified with practical application of service management principles Experience More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

across their platform, applications, and AI-powered experiences. This isn’t analytics as usual. You’ll be defining an AI-native, developer-first analytics platform where real-time data, customer context, and machine reasoning come together to deliver insights that go far beyond traditional dashboards. You’ll own the product vision and roadmap for a next-generation analytics engine … source joins, and both human and AI-native querying (e.g. Text-to-SQL). Leverage in-app instrumentation (session replays, logs, engagement events) to enable observability, anomaly detection, and customer experience analytics. Build AI-Enabled Interactions Lead the development of agentic capabilities—such as natural language querying, AI-generated dashboards, and real-time recommendations—integrating structured data with … and notebooks. Design for Multiple Personas Create adaptable tools and visualizations that serve developers, product managers, GTM teams, and support leaders—balancing usability, flexibility, and technical depth. Champion Developer Experience Treat analytics as a product for builders: emphasize modular design, great documentation, clean APIs, and extensibility. Integrate Across the Stack Ensure seamless interoperability with the company’s knowledge graph More ❯

harnessing the latest AI technologies to deliver simpler, faster, and more efficient digital experiences across departments. We’re looking for an experienced Cloud & DevOps Engineer to join the AI Customer Experience team - a multidisciplinary group driving innovation in Generative AI, conversational interfaces, and automation. You’ll design, build, and manage the infrastructure that powers large-scale AI services … comprehensive monitoring, logging, and alerting to maintain high system reliability and performance. Provide technical support for complex issues and advise on modern engineering practices for large-scale projects. Skills & Experience Strong background as a DevOps or Cloud Engineer in public cloud environments (AWS, Azure, or GCP). Experience deploying and managing infrastructure for AI/ML workloads using … MLOps or LLMOps practices. Excellent scripting and automation skills in Python (e.g. Boto3, SDKs). Proven experience with Python-based IaC frameworks (Pulumi, Terraform, CDKs). Hands-on experience building CI/CD pipelines for AI deployments (Github Actions, MLFlow, ZenML, or similar). Deep understanding of containerisation and orchestration tools (Docker, Kubernetes). Desirable Experience deploying More ❯

harnessing the latest AI technologies to deliver simpler, faster, and more efficient digital experiences across departments. We’re looking for an experienced Cloud & DevOps Engineer to join the AI Customer Experience team - a multidisciplinary group driving innovation in Generative AI, conversational interfaces, and automation. You’ll design, build, and manage the infrastructure that powers large-scale AI services … comprehensive monitoring, logging, and alerting to maintain high system reliability and performance. Provide technical support for complex issues and advise on modern engineering practices for large-scale projects. Skills & Experience Strong background as a DevOps or Cloud Engineer in public cloud environments (AWS, Azure, or GCP). Experience deploying and managing infrastructure for AI/ML workloads using … MLOps or LLMOps practices. Excellent scripting and automation skills in Python (e.g. Boto3, SDKs). Proven experience with Python-based IaC frameworks (Pulumi, Terraform, CDKs). Hands-on experience building CI/CD pipelines for AI deployments (Github Actions, MLFlow, ZenML, or similar). Deep understanding of containerisation and orchestration tools (Docker, Kubernetes). Desirable Experience deploying More ❯

harnessing the latest AI technologies to deliver simpler, faster, and more efficient digital experiences across departments. We’re looking for an experienced Cloud & DevOps Engineer to join the AI Customer Experience team - a multidisciplinary group driving innovation in Generative AI, conversational interfaces, and automation. You’ll design, build, and manage the infrastructure that powers large-scale AI services … comprehensive monitoring, logging, and alerting to maintain high system reliability and performance. Provide technical support for complex issues and advise on modern engineering practices for large-scale projects. Skills & Experience Strong background as a DevOps or Cloud Engineer in public cloud environments (AWS, Azure, or GCP). Experience deploying and managing infrastructure for AI/ML workloads using … MLOps or LLMOps practices. Excellent scripting and automation skills in Python (e.g. Boto3, SDKs). Proven experience with Python-based IaC frameworks (Pulumi, Terraform, CDKs). Hands-on experience building CI/CD pipelines for AI deployments (Github Actions, MLFlow, ZenML, or similar). Deep understanding of containerisation and orchestration tools (Docker, Kubernetes). Desirable Experience deploying More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the team: The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions …/email about the LNRSG Service The issues can range from a simple password reset to webpage workflow of LNRSG code to troubleshooting network connections to working with the customer on specific rules to improve their risk posture. About the role: As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About you You have excellent … environment (up to 3rd line services.) A bonus if you have worked in a school/education setting before! About the Role The ICT Technician will be based at customer premises, 5 days per week. The primary contact for all their IT needs, their trusted technical partner. You’ll also form part of a small team providing support service … s cyber security systems Assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required Point of escalation for your assigned customer, resolving any problems swiftly and effectively. Required Skills : Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional More ❯

than a technology provider, we’re a trusted partner committed to delivering exceptional service and innovative solutions across a wide range of technologies. Our mission is to ensure every customer experience exceeds expectations. We pride ourselves on being at the forefront of digital transformation, helping businesses thrive in an ever-evolving tech landscape. About you You have excellent … environment (up to 3rd line services.) A bonus if you have worked in a school/education setting before! About the Role The ICT Technician will be based at customer premises, 5 days per week. The primary contact for all their IT needs, their trusted technical partner. You’ll also form part of a small team providing support service … s cyber security systems Assist with the management and administration of Servers, Desktops, Laptops, Telephony Services and Network Infrastructure as or when required Point of escalation for your assigned customer, resolving any problems swiftly and effectively. Required Skills : Hands-on experience with hardware and software troubleshooting. Ability to adapt and learn quickly in a fast-paced environment. Exceptional More ❯

payment and treasury solutions that ensure secure, efficient, and reliable processing of financial transactions. The team focuses on integrating state-of-the-art technologies to streamline payment services, enhance customer experience, and uphold rigorous compliance standards and meet our regulatory obligations. In addition to supporting day-to-day operations, the team plays a key role in driving innovation … end-users to ensure they understand the changes. We need you to have Expertise in leading business change with deep insight into newest thinking and trends in change delivery Experience leading major payments and/or treasury projects that span multiple organisations and business units Comfortable in developing and managing change policies, processes and governance in payments and treasury … Experience in Agile methodologies and product development processes Excellent leadership, communication, and stakeholder management skills It's a bonus if you have but not essential Strong understanding of payment systems, technologies, and regulations Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time)?plus the option to buy more. Up to five More ❯

Lead innovation initiatives in areas including digital commerce, omnichannel retail, and supply chain transformation. What We’re Looking For Deep expertise in Consumer Markets technology and business architecture , with experience in direct-to-consumer, digital commerce, customer experience platforms, and digital supply chain. Proven ability to design and deliver large-scale, technology-enabled platforms for Tier More ❯

Lead innovation initiatives in areas including digital commerce, omnichannel retail, and supply chain transformation. What We’re Looking For Deep expertise in Consumer Markets technology and business architecture , with experience in direct-to-consumer, digital commerce, customer experience platforms, and digital supply chain. Proven ability to design and deliver large-scale, technology-enabled platforms for Tier More ❯

Lead innovation initiatives in areas including digital commerce, omnichannel retail, and supply chain transformation. What We’re Looking For Deep expertise in Consumer Markets technology and business architecture , with experience in direct-to-consumer, digital commerce, customer experience platforms, and digital supply chain. Proven ability to design and deliver large-scale, technology-enabled platforms for Tier More ❯

and new product launches. You’ll work across the business to turn strategic goals into structured, well-executed delivery plans that drive measurable results. A strong candidate will bring experience managing or delivering loan management system (LMS) migrations or other major financial system implementations within a regulated fintech or financial services environment. You’ll collaborate with teams across technology … ensuring every project runs with precision, alignment, and accountability. Key Responsibilities Strategic Project Delivery Own the end-to-end delivery of transformation programs, ensuring alignment with business objectives and customer impact. Plan and deliver major business and technology initiatives — including system migrations, automation, process re-engineering, and product rollouts. Define and maintain a clear roadmap, identifying key delivery milestones … Transition to BAU & Early Production Support Manage handover to BAU teams, clearly mapping ownership and responsibilities. Oversee the early days of production, managing incidents with urgency and care for customer impact. Ensure lessons learned and residual risks are documented and addressed. Regulatory Alignment Embed compliance with FCA Consumer Duty, CONC, GDPR, and other applicable frameworks. Prepare governance documentation and More ❯

and new product launches. You’ll work across the business to turn strategic goals into structured, well-executed delivery plans that drive measurable results. A strong candidate will bring experience managing or delivering loan management system (LMS) migrations or other major financial system implementations within a regulated fintech or financial services environment. You’ll collaborate with teams across technology … ensuring every project runs with precision, alignment, and accountability. Key Responsibilities Strategic Project Delivery Own the end-to-end delivery of transformation programs, ensuring alignment with business objectives and customer impact. Plan and deliver major business and technology initiatives — including system migrations, automation, process re-engineering, and product rollouts. Define and maintain a clear roadmap, identifying key delivery milestones … Transition to BAU & Early Production Support Manage handover to BAU teams, clearly mapping ownership and responsibilities. Oversee the early days of production, managing incidents with urgency and care for customer impact. Ensure lessons learned and residual risks are documented and addressed. Regulatory Alignment Embed compliance with FCA Consumer Duty, CONC, GDPR, and other applicable frameworks. Prepare governance documentation and More ❯

and new product launches. You’ll work across the business to turn strategic goals into structured, well-executed delivery plans that drive measurable results. A strong candidate will bring experience managing or delivering loan management system (LMS) migrations or other major financial system implementations within a regulated fintech or financial services environment. You’ll collaborate with teams across technology … ensuring every project runs with precision, alignment, and accountability. Key Responsibilities Strategic Project Delivery Own the end-to-end delivery of transformation programs, ensuring alignment with business objectives and customer impact. Plan and deliver major business and technology initiatives — including system migrations, automation, process re-engineering, and product rollouts. Define and maintain a clear roadmap, identifying key delivery milestones … Transition to BAU & Early Production Support Manage handover to BAU teams, clearly mapping ownership and responsibilities. Oversee the early days of production, managing incidents with urgency and care for customer impact. Ensure lessons learned and residual risks are documented and addressed. Regulatory Alignment Embed compliance with FCA Consumer Duty, CONC, GDPR, and other applicable frameworks. Prepare governance documentation and More ❯