451 to 475 of 1,392 Customer Experience Jobs in the UK excluding London

through integrity. Skills and Competencies Strong understanding of banking and financial services workflows, including lending, risk management, finance, compliance and data-driven decision making Experience building and managing relationships with stakeholders at all levels, including end users, business leaders and senior executives Proven ability to identify customer needs … translate business requirements and communicate solution value effectively Strong consulting, discovery and problem-solving skills with the ability to align solutions to customer priorities Excellent presentation, facilitation and communication skills with the confidence to lead client engagements independently Ability to collaborate across sales, product, research, client support and advisory ...

creating simple, intuitive and scalable financial experiences. As Head of Product & Delivery, you will own the end-to-end product lifecycle - from identifying customer and market opportunities through to product strategy, prioritisation, development, launch and continuous improvement. You will work closely with the founders, engineering, design, commercial and operational … vision into a clear and executable product roadmap. The ideal candidate will bring a strong understanding of financial services and regulated technology , with particular experience across payments, digital banking, fintech platforms or financial products . You will be equally comfortable discussing product strategy with the leadership team, working through ...

Ecommerce Manager to drive the growth and performance of the Myvitamins online business. You will own the ecommerce trading strategy, optimise website performance, improve customer journey and conversion, and deliver strong revenue growth across digital channels. This role requires a balance of commercial thinking, data-driven decision making … strong understanding of customer experience within a fast-paced DTC environment. Key Responsibilities Ecommerce Trading Own day-to-day website trading performance and deliver revenue targets. Manage promotional calendar, product launches, and key trading periods. Identify opportunities to grow conversion, average order value, and overall online sales. Website ...

it. Target Openings 1 What Is the Opportunity? Join Travelers as we transform our Technology landscape. Our Software Engineering team enables a seamless customer experience through technology solutions. As the AVP, Software Engineering, EUR you will lead our Engineering team to accelerate growth and transformation of our Technology. … will leverage your leadership skills and engineering experience to strategically plan, influence, and execute design, development and implementation of complex problems and establish best practices and standards. Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements ...

also understands the German market, its commercial landscape and how customers within it buy, operate and build relationships. Ideally, you will already have experience selling into Germany and may bring an existing network of contacts or industry relationships that can help open doors and accelerate growth. As a Strategic … individual account sales where opportunities arise, the key focus should be on landing high value accounts, and trials with expansion potential. Key Responsibilities Understand customer needs, pain points and commercial drivers. Position our product/service as a solution to customer challenges - with a heavy focus on content ...

Application Engineer provides technical expertise and hands‐on support to customers integrating advanced RF, wireless into their systems. This role bridges engineering and customer experience by troubleshooting complex hardware issues, validating RF performance, supporting product deployment, and ensuring customer success from design‐in through production. KEY RESPONSIBILITIES … Customer Technical Support. Serve as the primary technical point of contact for customer inquiries related to RF, wireless, and hardware products. Diagnose and resolve RF performance issues, hardware malfunctions, signal integrity problems, and system‐level integration challenges. Reproduce customer issues in the lab using RF test equipment ...

fast-paced, evolving environment where no two days are the same. You'll help shape the future of fraud operations, driving innovation, enhancing customer outcomes, and supporting a transformation journey focused on data, automation, AI, and digital technology. As a senior leader, you'll inspire and lead a large … high-performing customer operations function, overseeing inbound telephony, digital channels, chat and alert management activities. You'll ensure outstanding service delivery while achieving key performance, quality, efficiency and customer experience objectives. You'll bring proven experience leading large-scale telephony teams within financial services, a strong ...

responsibility, and working at enterprise scale. What you will be doing Acting as a final escalation point for complex technical issues Maintaining and improving customer IT infrastructure, including patching and upgrades Designing, implementing, and supporting technical solutions across server, cloud, and network environments Contributing to infrastructure change, system improvements … lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED You are a confident 3rd Line engineer with strong Microsoft, infrastructure, and networking capability, and experience working in enterprise or public sector ...

every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Skills and Competencies 5+ years of experience in technical customer support, client services, or a related role, preferably supporting Software-as-a-Service (SaaS) solutions Strong technical troubleshooting skills with hands … enterprise software applications Proven ability to diagnose technical issues, analyze root causes, and partner with cross-functional teams to deliver effective solutions Excellent customer service, communication, and relationship management skills, with the ability to engage both technical and non-technical stakeholders Strong analytical and problem-solving capabilities, coupled with ...

Engineer Role Details Department: Product & Engineering Reports to: VP of Operations Location: Wakefield, West Yorkshire Contract type: Full-time, permanent Salary: Competitive, depending on experience Start date: As soon as possible Travel requirement: Occasional UK and international travel to suppliers, customer sites and live deployments Working pattern: Primarily … environments globally. We create automated self-service drinks technology designed to increase service speed, improve quality, reduce queues, drive operational efficiency and improve the customer experience. Our technology combines physical products, electrical and mechanical systems, software, automation and connected services. We operate at the intersection of technology, hospitality, events ...

operational meetings and major incident reviews Assist with onboarding of new partners and technical projects Build strong relationships with internal teams, suppliers and partners Customer Experience Excellence Ensure every engineer delivers a professional, consistent and customer-focused service Support achievement of company CSAT and NPS objectives … escalation point for partner concerns and service issues Drive a culture of ownership and exceptional service delivery What We're looking for: Previous experience leading technical support teams within an MSP environment Minimum 5 years' experience supporting Microsoft-based environments Strong experience across: Microsoft 365 Azure Active ...

partnerships, and optimising B2B sales channels. This is an excellent opportunity for someone who can hit the ground running and bring specialist gift card experience into a fast-paced retail environment. Key Responsibilities Manage and develop relationships with key gift card partners and agencies Drive B2B gift card sales … commercial initiatives Deliver actionable reporting and commercial insights Collaborate with internal stakeholders across marketing, finance and operations Contribute to ad hoc gift card and customer experience projects Experience Required Previous gift card industry experience is essential Strong business development and partnership management background Commercially minded with ...

Engineer (KE) and drive the future of product configuration! You'll lead Logik.AI configuration development initiatives in support of Spirent products, shaping how customers experience our complex solutions. In this position, you'll architect intelligent configurator logic and rules that seamlessly integrate across our ecosystem, transforming complex product information … into intuitive customer experiences. Ideal candidates bring strong technical expertise, proven coding excellence, analytical mindset, meticulous attention to detail, and a genuine passion for solving complex engineering challenges with innovative solutions. If you thrive in a dynamic, collaborative, and fast-paced environment where your expertise directly impacts product innovation ...

looking for a DevOps Engineer to help us build functional systems that improve customer experience. DevOps Engineer responsibilities include deploying product updates, identifying production issues and implementing integrations that meet customer needs. As a DevOps Engineer you need to have a background in software engineering with experience in Java, Ruby or Python and experience of development and deployment in public cloud environment such as AWS, Azure and Google GCP. You will execute and automate operational processes fast, accurately, and securely. Is a small, focused, flat team of software, security, blockchain and devops engineers ...

surgery team. This role would suit someone who is friendly and empathetic, highly organised and accurate, calm when busy, confident using computers, experienced in customer service or office work and willing to learn and work as part of a team. Working at our practice in Street, Somerset offers … policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time. Person Specification Experience Essential Experience of working accurately and calmly under pressure Excellent Communication Skills Can demonstrate versatility, flexibility and enthusiasm Desirable Experience of working ...

paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation … accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively ...

paced position that spans six sub-departments, all of which contribute to delivering thier Refurbishment service. The role is integral to ensuring an excellent customer experience by providing accurate quotations, responding promptly to customer enquiries, coordinating with the supply chain, and driving operational output through effective organisation … accuracy and attention to detail when preparing and issuing quotations. Maintain accurate records in the system, particularly in relation to stock movements. Proactively manage customer expectations by providing timely updates on repair progress. Generate and deliver customer reports, including stock levels, dispatch status, and service performance. Collaborate effectively ...

Looking to kick-start your career in customer success, customer service, or SaaS? We're looking for a motivated and enthusiastic Customer Enablement Associate to join our team and help customers get the very best from their IRIS solutions. This is an excellent opportunity for someone early … role in supporting customers as they begin their journey with IRIS, helping them gain confidence in our products and ensuring they have a positive experience from day one. What will you be doing? As a Customer Enablement Associate, you'll work closely with customers to help them understand ...

About The Role CX and Communications Executive Hereford, England, United Kingdom Type: Permanent, Full Time Working Pattern: Hybrid (3 days a week onsite) The Opportunity We are looking for a CX and Communications Executive to take hands‐on ownership of our daily campaign execution and automated customer journeys. Reporting … directly to the CX and Communications Delivery Lead, you will collaborate to build multi‐channel comms, test dynamic content, and deliver personalized customer touchpoints. If you are passionate about marketing automation, data‐driven CRM execution, and commercial growth, this is an opportunity to make a significant impact. ...

multiplatform media powerhouse, we provide expert content and technology that build valuable communities across all channels. Our Subscriptions Service & Operations team in Cardiff manages customer experience and multi-channel support across our global media portfolio. We oversee voice, email, social, and review platforms alongside the core billing infrastructure … operational improvements to ensure cost-effective supplier partnerships. What you'll do Reporting to the Global Head of Operations, you'll manage our Cardiff customer subscriptions team and oversee key operational workflows. You'll support daily customer service operations while helping implement automated AI processes to simplify routine ...

successful candidate will lead the continued growth of the company's D2C and marketplace channels, including Amazon, while ensuring the ecommerce proposition, technology and customer experience are scalable across international markets. This is an exciting opportunity for an ambitious ecommerce leader to take ownership of a significant growth … ecommerce platforms. Own the profitable delivery of revenue, traffic, conversion and AOV across UK and EU D2C sites. Lead the optimisation of the digital customer journey, including UX/UI, SEO, site speed, mobile experience and localised content. Use data, analytics and consumer insight to identify opportunities ...

play a critical role in ensuring our customers achieve maximum value from their investment in our platform. This role sits at the intersection of customer success, commercial growth, and operational excellence, leading as the primary relationship owner for our diverse customer base. Working closely with the Commercial Director … EMEA, you will be part of a high-performing team that drives customer retention, expansion, and advocacy, establishing best practices, developing scalable account management frameworks, and ensuring consistent delivery of exceptional customer experiences across the region. This is a fantastic opportunity for someone who combines strong commercial acumen ...

unique opportunity to play a key role on an important initiative at Amazon. This position requires a candidate with proven analytical skills with experience driving process improvement, thought leadership, and delivering results. The Strategic Supply and Demand Planner will be responsible for executing inventory strategies to optimize customer experience, sales, margin and turns. They will be relentlessly focused on delivering high in-stock rates in order to meet the needs of our customers. They will dive deep core drivers of in-stock performance, and proactively identify opportunities to improve tools and work flows. This role interacts ...

requiring someone who can design, implement, govern and continually improve ITIL-aligned service management processes , while working across technical teams, suppliers, cloud providers and customer stakeholders. The successful candidate will bring strong experience from consultancy or complex multi-supplier environments, with the ability to operate independently, provide expert … actions through to completion. Support the transition of new and changed services into operational support. Work closely with cloud providers, suppliers, technical teams and customer stakeholders to ensure effective service integration and delivery. Facilitate service reviews, operational meetings and governance forums. Provide escalation and coordination support for operational incidents ...

week - all extra time worked is paid or can be taken as time off in lieu You’ll be committed to delivering a great customer experience You’ll be explaining technical equipment in an understandable manner You’ll be committed to offering honest advice and building a rapport … bewildered by choice You’ll be working hard as part of the team in achieving challenging sales targets What you’ll need - skills and experience: You’ll have previous experience in selling technical products to customers You’ll have experience in a retail customer service orientated ...