451 to 475 of 508 Customer Experience Jobs in the UK excluding London

team on a permanent basis. This is an opportunity to step into a pivotal role at the heart of their operations, supporting a national customer base and guiding a team of skilled technical analysts. Key responsibilities: Acting as the primary escalation point for complex technical issues across broadband, fibre … supporting a team of technical support engineers, helping them grow capability and confidence. Overseeing shift performance, workflow, and service quality to maintain exceptional customer experience. Working closely with NOC, engineering, and service management teams to drive continuous improvement and reduce repeat issues. Required experience: Strong background ...

Join This Opportunity? Join a high‐growth UK MSP recognised for service excellence and strong customer satisfaction. Work with enterprise‐scale clients across a full managed services portfolio (Connectivity, Modern Workplace, Cyber, Cloud, Mobile). Take on an autonomous, commercially focused role with real ownership of strategic accounts. Collaborate … pipeline visibility. Lead commercial negotiations including renewals and contract changes. Ensure seamless communication with service desk, onboarding and delivery teams to guarantee a consistent customer experience. What We’re Looking For Essential Strong background in Managed Services/MSP/IT Services. Proven experience managing and growing enterprise ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

client is currently looking to recruit a Systems Analyst on an initial 3 month contract. System Administrator – Housing Systems (Civica Cx) £350 - £450 per day inside IR35 Warwickshire - 1 day a week, 4 from home Are you an experienced systems professional with exceptional attention to detail and a background … seeking a confident and organised System Administrator to support the effective operation, maintenance and ongoing development of our Housing Information Management System (Cx) and associated income processes. This is a pivotal operational role within the Communities & Homes service, ensuring the accurate processing of housing income (circa £18m annually), maintaining system ...

About us We are a leading UK technology company delivering transformative, data-driven solutions for the energy sector and beyond. With two decades of experience, we help organisations unlock the power of smart data to improve efficiency, reduce cost to serve, and enhance customer experience. Trusted by millions … clarity when critical IT services are disrupted. You will coordinate with cross-functional teams, guide decisions, and drive rapid service restoration to minimise customer and business impact. Your role will focus on strengthening our resilience. Youll lead post-incident reviews, support root cause analysis, and improve the processes that ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. We’re looking for a Data Product Manager to own and deliver high-impact data products that drive … usability Driving adoption through user engagement, feedback loops, and enablement Challenging assumptions and keeping delivery focused on impact What We’re Looking For Proven experience as a Product Manager in data, analytics, or BI environments Strong product thinking — outcome-focused, value-led, user-centric Experience owning roadmaps ...

looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams to design digital services that are scalable, secure … wider enterprise architecture vision and governance frameworks Championing modern engineering practices, including test-driven and behaviour-driven development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/ ...

ideal candidate will have a proven track record in sales, excellent communication skills, and a strong understanding of the IT industry. Proven B2B sales experience, ideally in a SaaS or software-driven environment. Exceptional communication and presentation skills. A passion for sales with a drive to exceed targets. Strong … historically this would be highly desirable! Job Responsibilities Proactively engage warm leads via phone, email, and other channels. Deliver impactful product demonstrations tailored to customer needs. Understand customers’ challenges and recommend solutions that align with their goals. Build and nurture relationships with prospects to convert them into paying customers. ...

across a fast-growing digital environment. This is a high-impact leadership role focused on converting rich datasets into commercial advantage and world-class customer experiences. About the role: You will lead the development of data architecture, models, analytics and reporting that underpin key digital products and customer ...

Lead Generation team) into trading customers. Increase share of wallet within existing accounts through consultative selling. Work closely with internal teams to ensure seamless customer experience. Maintain accurate CRM records and deliver agreed KPIs for revenue and gross profit. Key Responsibilities Conduct on-site meetings and pre-appointed calls … growth. Deliver weekly and monthly KPIs for visits, opportunities, and conversions. Collaborate with Lead Generation and Account Management teams to maximise performance. Provide actionable customer insights and maintain CRM accuracy. Requirements About You Proven track record in B2B sales, ideally within construction, groundworks, or merchant sectors. Strong communicator ...

about what the x2 Support Engineer role entails X 2 brand new Support Engineer/Test & Diagnosis Engineer roles as our client splits their Customer Support and a Test/QA team into 2 functions and creates a new support team, focused on the UK, Europe and Latin America … markets. You will be happy to travel globally (all expenses paid), with a can-do approach and a desire to provide an excellent customer experience. Essential Requirements for the x2 Senior Support Engineer/Test & Diagnosis Engineer roles Technical degree in engineering or equivalent experience (Electronics, Electrical, Telecommunications ...

second point of contact for escalated incidents, problems, and service requests — resolving issues, providing expert guidance, and ensuring a high-quality customer experience. You’ll work closely with mentors, team leads, and cross-functional teams to deepen your product knowledge, sharpen your troubleshooting skills, and deliver solutions that make … real difference to their customers. What You’ll Be Doing Customer Support & Technical Troubleshooting Respond professionally and proactively to customer inquiries, ensuring SLA compliance. Handle incoming support tickets via Salesforce/Service Cloud. Triage escalated issues, gather required information, and determine the best path to resolution. Follow structured ...

Sage 200 Support Consultant to join their growing team. This is a fantastic opportunity to work with a well-stablished company that values expertise, customer service, and professional development. The Role You’ll provide technical support and guidance to clients using Sage 200 and associated add-ons, helping them … from their systems. The role involves troubleshooting issues, resolving support tickets, testing bespoke solutions, and collaborating closely with internal teams to ensure an excellent customer experience. Person fit · Solid experience supporting Sage 200 (finance, commercials, manufacturing, CRM) · Familiarity with Sage 200 add-ons such as Sicon, Draycir, Eureka ...

performing system installations, updates, and maintenance procedures. Working to different service levels and KPI’s, but at all times you’ll provide exceptional customer service ensuring a superb customer experience. Preparing training manuals and FAQ materials for easy-access end-user guidance. Documenting processes and maintaining service desk … with internal departments to ensure that IT needs are met. Keeping informed of advancements in IT. As a successful candidate you will possess proven experience in an IT Support role and a degree in IT or a CompTIA certificate or similar would be beneficial together with excellent communication, interpersonal ...

ways of working. Communicating clearly and confidently with your team. Following health & safety procedures at all times. Making a difference every day to the customer experience. To be considered for this role of Application Support Analyst (Business Central) you should have prior experience supporting Business Applications ideally … systems. It would be great if you have prior experience of BC but at the least strong experience of Microsoft Dynamics. The Application Support Analyst (Business Central) will be joining a fast-growing team and will naturally progress into a leadership position. There is a competitive salary ...

Title: Telecoms Helpdesk Engineer Location: Office-based role, Pencoed, Bridgend, South Wales Salary: £28,000 - £32,000 per annum (depending on experience) Job Type: Full-time/Permanent Working Hours: 40 hours per week between 8am-6pm Who are we: Flotek Group is one of the fastest-growing Tech … Helpdesk Engineer to provide high-quality remote support across our VoIP, connectivity, and data networking services. This desk-based role is ideal for an experience Comms Helpdesk Engineer with strong troubleshooting skills, good customer communication, and a desire to progress within the communications engineering field. You will ...

Kick‐start your tech career in the Global Information Services (GIS) team, the people who keep our technology, governance, and customer solutions running smoothly. You’ll be right at the heart of cloud contact centre technology, helping shape how customers use Genesys Cloud, one of the most innovative platforms … industry. Role You’ll spend 80% of your time gaining hands‐on experience and 20% working toward your Level 4 qualification. Across the programme, you’ll rotate through three teams to explore different work styles, discover your strengths, and build real skills for a cloud technology career. Service Support ...

senior decision-makers, delivering tailored data management and insight software solutions into Agri-food enterprises and driving profitable revenue growth while ensuring a seamless customer experience. Whilst this is a home based role, you will be required to attend the Cambridge office twice a week. Key Responsibilities Business Development … including scoping, tendering conversations and delivery following a consultative sales approach. Achieve defined sales targets and build sustainable pipeline coverage for long term success. Customer Relationship Management Build and maintain trusted relationships with decision-makers and stakeholders, including C suite executives. Understand customer business models, risk environments, commercial ...

backend services that support our connected IoT devices-managing secure device communication, high-volume data ingress, and the APIs that power our applications and customer experiences. This role is ideal for an engineer passionate about building scalable systems that bridge the physical and digital worlds. More about the role … design reviews, code reviews, and cross-functional roadmap planning. Collaborate closely with product, firmware/embedded teams, and data engineering. Qualifications Required Skills & Experience Backend or platform engineering experience, ideally with IoT or distributed systems. Strong expertise in AWS , especially AWS IoT Core , Lambda, DynamoDB, Kinesis ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

opportunity to be trained on the installation of Electronic Shelf Labels (ESELs), joining a team installing these across Tier 1 retail stores nationwide. No experience? No problem - we'll give you all the training you need to succeed! If you enjoy fixing things, love working with your hands … exciting opportunity to work on a cutting-edge retail technology project, ensuring installations are completed accurately and efficiently while delivering an excellent customer experience. What you'll be doing: Travel to retail sites across the UK to install ESEL systems. Follow detailed installation plans and scripts for precise setup. ...

management team. This is an office based 5 days per week position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium/large business including AD, O365 and hardware skills. Purpose of Role To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP. Duties include: Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client ...

Engineer Target Start Date: ASAP Contract Type: Permanent, Part Time, Full Time, Job Share option available Salary Range: £70,000 - £80,000 Dependent on Experience Location: Reigate, Manchester or Glasgow - Hybrid Closing Date for applications: Friday 27th March AI Engineer: Step into a role where your work shapes … join a rapidly expanding function with huge opportunities to innovate, scale, and influence how our business delivers smarter, faster, more human-centred customer experiences. If you’re driven by growth, curiosity, and real-world impact, this is your chance to make your mark. Main Responsibilities as an AI Engineer ...

aligned to business strategy. Working closely with functional leads, data engineers and BI developers, you will shape analytics capability across ERP, HCM, SCM and CX domains. Key Responsibilities: Architect and implement end-to-end Oracle FDI solutions Lead delivery of FDI modules across ERP, HCM, SCM and CX Analytics Design … Oracle Analytics Cloud (OAC) Proven experience with Oracle Autonomous Data Warehouse (ADW) Deep understanding of Oracle Fusion Applications data models (ERP, HCM, SCM, CX) Strong SQL/PL-SQL capability Experience in semantic modelling and KPI framework design Solid understanding of enterprise BI and cloud analytics architecture Strong ...