126 to 150 of 181 Customer Retention Jobs in the UK excluding London

can find all the relevant information in the description below. As Product Innovation Director at MHR, you'll provide visionary leadership, strategic direction, and commercial oversight to drive innovation, customer value, and operational excellence across our cloud-based and AI-enabled product portfolio. You'll own the full innovation lifecycle from ideation and concept validation to market launch ensuring … our products not only meet but anticipate market demand. Acting as the bridge between Product Management, Sales, and Marketing, you'll translate complex technology capabilities into clear, customer-focused value propositions that fuel growth across key sectors. With a proven background in SaaS, HCM, or Finance technology leadership, you'll combine strategic vision, analytical insight, and data-driven decision … product strategy. Your Team You'll lead a talented, cross-functional team of innovators, product strategists, and technologists who are passionate about creating market-leading solutions that deliver real customer impact. Thsi role wits within the Marketing function and you will be collaborating closely with Sales, and the wider business, where you'll foster a culture of accountability, creativity More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to £65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor s degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

Role Overview At Paramount Digital, we have been delivering outstanding digital marketing services for over eight years. As our team expands, we are looking for a highly motivated and analytical Senior PPC Executive to join us. This role is ideal More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

a fast-growing technology company transforming how people move, pay, and connect across transport and mobility networks. This is a critical executive appointment, with full responsibility for commercial performance, customer delivery, and organisational leadership. The UK business generates over $60 million annually and is entering its next phase of expansion. About Us We build and operate intelligent technology that … Your Impact As General Manager, you'll take full ownership of the UK business - leading strategy, commercial growth, and operational delivery. You'll inspire cross-functional teams, strengthen key customer relationships, and build the foundations for sustainable scale. You'll have the platform and autonomy to make strategic decisions while being part of a global leadership group driving innovation … Senior leadership experience with full P&L accountability in a scaling tech, SaaS, payments, or mobility environment. Deep understanding of enterprise and B2B sales, contract structures, and long-term customer partnerships. Track record of building and scaling cross-functional delivery and commercial teams. Proven ability to improve customer satisfaction, retention, and service excellence. Success in leading More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

At Stax , we’re partnering with a leading AI-first SaaS company that’s redefining how customer support is built, scaled, and experienced in the era of intelligent automation. We’re looking for a Head of Customer Support — an inspiring leader who’s passionate about delivering exceptional customer experiences through innovation, data, and the power of AI. … About the Role As Head of Customer Support, you’ll lead and scale a global support organisation that’s setting new standards for how modern B2B SaaS companies engage with their users. You’ll design and execute a forward-thinking support strategy focused on measurable outcomes, agentic AI adoption, and seamless customer journeys. This role is ideal for … leader who thrives in fast-paced, high-growth environments and has a deep appreciation for both technology and people. What You’ll Bring 15+ years in Engineering, Technical Support, Customer Support, or Escalations, with 8+ years leading teams in high-growth B2B SaaS organisations. A proven record of scaling large support functions that drive measurable impact on customer More ❯

OT Cyber Security Engineer Stone - Staffordshire (travel into the office once per week with the odd customer site visit in the UK) Permanent Up to 65k A leading company in operational technology and digital transformation is seeking an experienced Industrial Control Systems (ICS) Operational Technology (OT) Cyber Security Engineer to join their Service and Support team. The role involves … develop and implement cybersecurity solutions, lead risk mitigation efforts, mentor junior team members, and support project management and business development activities. The position requires travel to the office and customer sites across the UK. Essential Experience: Education & Experience : Bachelor's degree in computer/system science and 5+ years in cybersecurity, with 2+ years in critical infrastructure/ICS … Standards : Familiarity with frameworks such as NIST 800-53/800-82, ISO 27001, IEC 62433, NIS-R, etc. Stakeholder Management : Proven ability to manage relationships at all levels. Customer Focus : Commitment to customer service and performance culture. Clearance : Must be eligible for SC (Security Check) clearance. Desirable Experience: Experience in both engineering and non-engineering environments. Familiarity More ❯

end to end, this contract could be your ideal next move. Our client a well-established digital retail brand is seeking a CRM Lead to help steer data-led customer engagement and retention during their busiest trading period. Youll have full scope to shape strategy, streamline platforms, and drive measurable impact across millions of customer interactions. … The CRM Lead will work closely with the Senior CRM Manager to optimise customer journeys, manage CRM platforms, and oversee a major ESP migration. This is a highly autonomous, hands-on role where youll influence technical direction and bring ideas to life through testing, data, and creative experimentation. Role Highlights Oversee day-to-day management of CRM systems and … the migration to a new ESP, managing partners, timelines, and data integrity. Design, optimise, and automate key lifecycle and triggered communications. Analyse performance across channels, identifying opportunities for retention and engagement. Collaborate with legal and data teams to maintain GDPR and privacy compliance. You Will Need 7-10 years CRM/email marketing experience, ideally in an eCommerce More ❯

end to end, this contract could be your ideal next move. Our client a well-established digital retail brand is seeking a CRM Lead to help steer data-led customer engagement and retention during their busiest trading period. Youll have full scope to shape strategy, streamline platforms, and drive measurable impact across millions of customer interactions. … The CRM Lead will work closely with the Senior CRM Manager to optimise customer journeys, manage CRM platforms, and oversee a major ESP migration. This is a highly autonomous, hands-on role where youll influence technical direction and bring ideas to life through testing, data, and creative experimentation. Role Highlights Oversee day-to-day management of CRM systems and … the migration to a new ESP, managing partners, timelines, and data integrity. Design, optimise, and automate key lifecycle and triggered communications. Analyse performance across channels, identifying opportunities for retention and engagement. Collaborate with legal and data teams to maintain GDPR and privacy compliance. You Will Need 7-10 years CRM/email marketing experience, ideally in an eCommerce More ❯

end to end, this contract could be your ideal next move. Our client – a well-established digital retail brand – is seeking a CRM Lead to help steer data-led customer engagement and retention during their busiest trading period. You’ll have full scope to shape strategy, streamline platforms, and drive measurable impact across millions of customer interactions. The CRM Lead will work closely with the Senior CRM Manager to optimise customer journeys, manage CRM platforms, and oversee a major ESP migration. This is a highly autonomous, hands-on role where you’ll influence technical direction and bring ideas to life through testing, data, and creative experimentation. Role Highlights – Oversee day-to-day management of … the migration to a new ESP, managing partners, timelines, and data integrity. – Design, optimise, and automate key lifecycle and triggered communications. – Analyse performance across channels, identifying opportunities for retention and engagement. – Collaborate with legal and data teams to maintain GDPR and privacy compliance. You Will Need – 7-10 years’ CRM/email marketing experience, ideally in an eCommerce More ❯

required 1 – 2 days per week) | Benefits : Comprehensive & competitive benefits package | Industry/Sector : Technology/Professional Services Roles & Responsibilities: Contract Negotiation: Lead the review, drafting, and negotiation of customer contracts for IT service and product supply. Evaluate and present contractual risks, dependencies, and delivery implications to senior stakeholders. Advise senior stakeholders on commercial terms, risks, and financial impacts. … Bid teams on RFPs and proposals, advising on contract terms and commercial structures. Evaluate commercial risks, liabilities, and opportunities in new deals. Provide guidance on deal design to balance customer needs and delivery capability. Contract Lifecycle Management: Take ownership of the end-to-end contract lifecycle for all customer agreements — including onboarding, renewals, variations, and terminations, Maintain and … revenue leakage. Oversee all contract change requests. Skills & Experience: 5+ years’ experience in Commercial Contract Management , ideally in technology or IT services . Strong background in drafting and negotiating customer contracts and framework agreements . Experienced with complex supplier/vendor negotiations and commercial risk management. Financially astute, able to analyse profitability , risk exposure , and delivery feasibility . Knowledge More ❯

required 1 – 2 days per week) | Benefits : Comprehensive & competitive benefits package | Industry/Sector : Technology/Professional Services Roles & Responsibilities: Contract Negotiation: Lead the review, drafting, and negotiation of customer contracts for IT service and product supply. Evaluate and present contractual risks, dependencies, and delivery implications to senior stakeholders. Advise senior stakeholders on commercial terms, risks, and financial impacts. … Bid teams on RFPs and proposals, advising on contract terms and commercial structures. Evaluate commercial risks, liabilities, and opportunities in new deals. Provide guidance on deal design to balance customer needs and delivery capability. Contract Lifecycle Management: Take ownership of the end-to-end contract lifecycle for all customer agreements — including onboarding, renewals, variations, and terminations, Maintain and … revenue leakage. Oversee all contract change requests. Skills & Experience: 5+ years’ experience in Commercial Contract Management , ideally in technology or IT services . Strong background in drafting and negotiating customer contracts and framework agreements . Experienced with complex supplier/vendor negotiations and commercial risk management. Financially astute, able to analyse profitability , risk exposure , and delivery feasibility . Knowledge More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

Job Specification: Industrial IoT & Embedded Computing Sales Lead/Supervisor Location: UK (HQ + customer visits) Reports to: Sales Director Department: Sales Type: Full-time, Permanent Salary: Negotiable Role Purpose We are seeking an experienced Industrial IoT & Embedded Computing Sales Lead/Supervisor to oversee a UK sales team, drive new business opportunities, and support design-in engagements across … the Sales Lead/Supervisor will manage the day-to-day activities of the UK sales team, ensuring alignment with company objectives, consistent pipeline development, and effective execution of customer engagement strategies. Key Responsibilities Supervise and support the UK sales team, providing guidance, coaching, and performance feedback. Drive new business in industrial, transportation, defence, and IoT markets across the … Translate technical requirements into commercial proposals, collaborating with engineering, compliance, and production teams. Oversee sales operations, ensuring consistent CRM usage, pipeline visibility, and accurate forecasting. Develop and maintain key customer relationships to ensure long-term partnerships and repeat business. Support UK partner and distribution networks, providing product knowledge and solution support. Contribute to go-to-market strategies and participate More ❯

UK business that’s making waves in its sector. They’re now looking for an experienced Senior Account Manager to join their collaborative, people-focused team and help drive customer success and retention. As a Senior Account Manager, you’ll be responsible … for managing and growing relationships with existing clients, identifying new opportunities within your portfolio, and ensuring customers receive exceptional service. You’ll play a key part in driving client retention, supporting. The ideal candidate will be technically minded and have experience in Saas. The role: Managing and growing a portfolio of key accounts — building strong, trusted client relationships. … with excellence. Delivering first-class service and proactive support, ensuring high client satisfaction. Attending client meetings, reviews, and events to deepen engagement and uncover new business. Supporting sales and customer teams to optimise performance and meet targets. Analysing processes and recommending improvements to enhance client experience. Representing the business at promotional events and roadshows. What We’re Looking For More ❯

UK business that’s making waves in its sector. They’re now looking for an experienced Senior Account Manager to join their collaborative, people-focused team and help drive customer success and retention. As a Senior Account Manager, you’ll be responsible … for managing and growing relationships with existing clients, identifying new opportunities within your portfolio, and ensuring customers receive exceptional service. You’ll play a key part in driving client retention, supporting. The ideal candidate will be technically minded and have experience in Saas. The role: Managing and growing a portfolio of key accounts — building strong, trusted client relationships. … with excellence. Delivering first-class service and proactive support, ensuring high client satisfaction. Attending client meetings, reviews, and events to deepen engagement and uncover new business. Supporting sales and customer teams to optimise performance and meet targets. Analysing processes and recommending improvements to enhance client experience. Representing the business at promotional events and roadshows. What We’re Looking For More ❯

Account Manager – LegalTech Client Success Location : UK Remote, with travel to client sites Package : £35,000 + commission based on client retention and upsell + full benefits At Lawtech, we’re redefining how legal professionals manage compliance and client onboarding through our industry-leading platform, Verify365. From digital ID verification and AML checks to e-signatures and secure … or relationship management, ideally within SaaS, LegalTech, or PropTech. Skilled in developing and maintaining trusted professional relationships with senior stakeholders. Strong commercial awareness, with experience in contract renewals, retention, and account growth. Clear and confident communicator, able to deliver training and explain complex information in an accessible way. Organised and methodical, comfortable managing multiple priorities and deadlines. Data … not essential. Curious, adaptable, and proactive, with a genuine interest in LegalTech innovation and client success. What we offer Competitive base salary of £35,000 plus commission for client retention and account growth. 25 days’ holiday (increasing with service), pension, and flexible benefits. Opportunities for professional development and clear career progression. A collaborative working environment that values diverse More ❯

and capabilities of the wider SEO team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal analysis, pitching new clients … project team members are regularly updated with feedback from client meetings, updated targets and KPIs, and future strategy. Early recognition of client concerns and project issues to improve retention, increase upsell opportunities and, if necessary, retain the client via another department. Continuously refine skills and knowledge through training opportunities and independent research. Collaborate effectively within the project team … Success Metrics Your performance will be evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives in a fast-paced agency environment More ❯

and capabilities of the wider SEO team to bring together the best people for the project. Bring industry experience and best practices into the team. Be responsible for client retention, relationship building, and measurable results. Support the Head of SEO in driving the department forward with software, strategies, and training. Assist in pre-deal analysis, pitching new clients … team members are regularly updated with feedback from client meetings, updated targets and KPI’s, and future strategy. Early recognition of client concerns and project issues to improve retention, increase upsell opportunities and, if necessary, retain the client via another department. Continuously refine skills and knowledge through training opportunities and independent research. Collaborate effectively within the project team … Success Metrics Your performance will be evaluated based on: Positive onboarding with clear communication of the strategy and timelines Ensuring client satisfaction with provable ROI month-on-month Client retention rates Project revenue increases (upselling) Introducing other services (cross selling) Who we're looking for: We are looking for someone who thrives in a fast-paced agency environment More ❯